We have voided the previous check submitted and sent out a new check for you todayPlease let us know should you not receive this check by end of week, next week. Thank you!
We have attempted to send a different crew but you declined us access to check your other equipment You also declined the offer *** spoke with you about regarding additional equipment, stating that was not an acceptable offer We would like to simply check the rest of our equipment to be certain there are no issues We are more than willing to cooperate and work with you to resolve your concerns Will you allow us access to the other equipment? Please consider
Ms*** declined our settlement offer*** has attempted to reach Ms*** with no correspondence in hopes to get her counter offerHe will be reaching out further on Monday, April 4th if not able to reach today to determine settlement price
Ms***, I think there's been a misunderstandingWe are not asking you to waive your right to complaint about everythingYour system has a warranty and there's no reason why we would need you to waive malfunctions that are caused naturallyWe are stating that this will satisfy the savings reimbursement, meaning you're not going to come back next year and the next year and so onWe are more than happy to provide you with what is due, but we need something saying you're not going to keep coming back for money for the same thing every yearI understand that you're not happy about this but this is the process and we will not change it
Mr***, Thank you for the updated informationI have corrected your analysis chart to reflect the amount providedThe three year reimbursement has been increased to $2820.33.We can do the reimbursement for you via check or you can opt to receive product equal to this amountPlease let me know which option you prefer so we can begin the process. Thank you for your patience, *** ***
We have made every effort to help the *** family in thisWe received the initial complaint from their lender about their finance optionsWhen we contacted the ***s, they spent time on the phone with *** *** while he explained how they could refinance and get a lower interest rateOur
credit department was instructed to help them*** contacted the customer and provided them walk-through assistance on homeimprovementloanpros.comShe helped them find a lower interest rate that would be suitable for their financial standingWe are more than happy to have another representative from our credit department walk them through the process again and help find a lower rate if the ***s would likeWe want nothing more than to resolve the customer’s complaint in a timely manner*** ***Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I received a response to my initial complaint against Global Efficient Energy on April 7th wherein they stated: "We will review your file, and bills included todayIf we have all that is needed to complete the analysis it will be done and results will be delivered to you next Friday, April 15thIf we do not have all that is needed, a representative from my team will reach out and let you know what is needed so we can still meet this deadlineThank you for your patienceWe look forward to resolving this for you as quickly as possible." They have delivered nothing nor has a representative of the company contacted me for additional information
they came and check the system and found out that there is nothing wrong with the systemthe panels and the $was a offer that *** *** and *** *** made to me over the phone to try to resolve the issuei took their offer but they haven't make an attempt to install those panels and now they are not even taking my phone callsi bough the system that they told me that will be enough to save half of my electric billi have no knowledge on solar panelsthe salesman told me that what he was selling me was enough to guarantee the savingshe even told me that I will have the possibility to make more energy than neededthey did not delivered what they promised
***, *** and I together are handling your matter as I have been your point of contact since October 10th*** was never told that the inspections were unreliable nor has he said that you as I've been in the office with him every time he's spoken with youIt is not my goal to argue semantics with you, but reaching a resolution isYou did speak with him recently and he informed you what the next step would be now that you give us permission to install the remaining panelsWe look forward to resolving your concerns and closing this matter as soon as possibleThank you for your continued cooperation
Mr***, I apologize for the confusionThe rebate does not necessarily depend on your income, however, like any other credit or deduction you are able to claim, there are various items that determine what amount you are eligible forThe amount we provide you with is the maximum that you should be able to claim per 30% of the package pricingThis is why we advise you may be eligible for this amount, versus acting as a tax professional and guaranteeing you any amount. Additionally I also apologize that you have not been able to get in touch with anyone at our officeI have requested an update in regards to the tree trimming and should have a response for you in regards by tomorrow 02/18/I am expediting your rebate check for you, and sending to your mailing address as quickly as possible as that was one of your concernsI am simply trying to provide you with a resolution for the issue. If you feel more comfortable talking over the phone, I would be more than happy to schedule a conference callIf not, I will follow up with you in regards to the tree trimming tomorrow. Thank you for your patience
We greatly apologize for any delay in receipt of your refunds I show it is currently processing in our accounting department and is scheduled to be issued on 10/30/ To follow up or to speak with us directly you can call us at ###-###-#### to discuss further if needed
***, I apologize that you have not received the information you requested regarding the removal/reinstall of your panelsI immediately contacted the project manager for your area and asked him to reach out to you to provide some answersHe explained to you that the cost is $per watt and
you have a watt systemHe explained you were upset by this but this is standard for ANY customer and not something that we discount or waiveI'm not sure if you were wanting it done for free, if so please remit any documentation you have showing you promised this would be done for freeUpon receipt of said documents we can move forward with that otherwise you will need to pay the fee to get the panels removed and reinstalledYou can send those documents to ***To touch on the claims of savings not achieved, I completed a Savings Analysis for you and the amount is not $as you sayI will attach your savings analysis with this response so you can view the information yourself. Most importantly, even though I know you're not satisfied with the amount the panel removal/reinstall costs I'm glad that someone reached out to you within minutes of me explaining your situationI hope this shows you that we take your complaint very seriouslyI look forward to hearing back from you and hope you have a great day. *** **
Please
Your suggestion for the resolution does not
make sense for our situationI and my husband have spoken to *** on several
occasions and I have been currently waiting for him to call me back for over two
weeksI have email, called and texted him (all as he requested) and he has not
responded to eitherWe told him that there is nothing wrong with the solar
panels and he said he would send someone out to look at them anyway, which
doesn't make any senseWe can see on the envoy enlighten that the panels are
workingThe problem is, which I have explained to ***, *** and *** on several
instances is that we do not have a service provider that uses the solar panel
energyWe had reliant energy when we purchased the panels*** (the salesman)
told us and had us sign forms to switch to a provider that would "buy back
the energy and give us a lower rate"This was in November Well, we
are now months later after paying $18,for the panels and have not had any
benefit of the panelsAfter I called and text several times to *** and
*** ***, without a response from either I wrote to the Revdex.comIt still took a few
weeks to hear from a rep from global efficient energy, *** apologized
for the issues and said he would correct itHe signed us up with *** ***When I received a bill from *** it didn't state anywhere on it about a
buyback of energyI called them and spoke a billing rep, her manager and the
director and they all informed me that they don't buy back energy or have
anything to do with solar panelsSo yet again, we have no use of these $18,
panelsI called *** several times, left several message and my husband
the same, he finally called back a couple of weeks later saying he was sorry
that the company must have switched and he will get us with another company
That was a Friday afternoon a couple of weeks ago, *** said he was leaving for
the day and would call me Monday to take care of it and I have not heard from
himAs I said, I have called him a couple of times to his work number, emailed
him, called his cell phone once and texted his cell phone onceSo the response to look
at my bills for the next months to compare to the other months is ludicrous
because we have not received use of the panelsMy husband and I are business
owners and we would never treat a customer as we have been dealt withWe have
been more that patient, have spent alot of money and there has been any follow through to see how/if the
product works completely as we were told when the product was sold to usThe company was made out by *** to be very service and customer orientedThas has not been the case. This is truly been the worst service I have ever had to deal
with
enter your reason(s) for rejecting the business response below
Regards,
*** ***
As I have not spoken with you, I have not began the processI will ask for a stop payment on the previous check sent and have another issuedWould hand delivery work best for you, or would you prefer I have the check overnigto your address? Please let me know - if mailing is the best method please advise what address to send the check to. Thank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** has telephone conference call scheduled with Mr*** this afternoonWill have an update for you no later than Monday, April 4th
We have voided the previous check submitted and sent out a new check for you todayPlease let us know should you not receive this check by end of week, next week. Thank you!
We have attempted to send a different crew but you declined us access to check your other equipment You also declined the offer *** spoke with you about regarding additional equipment, stating that was not an acceptable offer We would like to simply check the rest of our equipment to be certain there are no issues We are more than willing to cooperate and work with you to resolve your concerns Will you allow us access to the other equipment? Please consider
Ms*** declined our settlement offer*** has attempted to reach Ms*** with no correspondence in hopes to get her counter offerHe will be reaching out further on Monday, April 4th if not able to reach today to determine settlement price
Have not received the
Ms***, I think there's been a misunderstandingWe are not asking you to waive your right to complaint about everythingYour system has a warranty and there's no reason why we would need you to waive malfunctions that are caused naturallyWe are stating that this will satisfy the savings reimbursement, meaning you're not going to come back next year and the next year and so onWe are more than happy to provide you with what is due, but we need something saying you're not going to keep coming back for money for the same thing every yearI understand that you're not happy about this but this is the process and we will not change it
Mr***, Thank you for the updated informationI have corrected your analysis chart to reflect the amount providedThe three year reimbursement has been increased to $2820.33.We can do the reimbursement for you via check or you can opt to receive product equal to this amountPlease let me know which option you prefer so we can begin the process. Thank you for your patience, *** ***
We have made every effort to help the *** family in thisWe received the initial complaint from their lender about their finance optionsWhen we contacted the ***s, they spent time on the phone with *** *** while he explained how they could refinance and get a lower interest rateOur
credit department was instructed to help them*** contacted the customer and provided them walk-through assistance on homeimprovementloanpros.comShe helped them find a lower interest rate that would be suitable for their financial standingWe are more than happy to have another representative from our credit department walk them through the process again and help find a lower rate if the ***s would likeWe want nothing more than to resolve the customer’s complaint in a timely manner*** ***Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I received a response to my initial complaint against Global Efficient Energy on April 7th wherein they stated: "We will review your file, and bills included todayIf we have all that is needed to complete the analysis it will be done and results will be delivered to you next Friday, April 15thIf we do not have all that is needed, a representative from my team will reach out and let you know what is needed so we can still meet this deadlineThank you for your patienceWe look forward to resolving this for you as quickly as possible." They have delivered nothing nor has a representative of the company contacted me for additional information
they came and check the system and found out that there is nothing wrong with the systemthe panels and the $was a offer that *** *** and *** *** made to me over the phone to try to resolve the issuei took their offer but they haven't make an attempt to install those panels and now they are not even taking my phone callsi bough the system that they told me that will be enough to save half of my electric billi have no knowledge on solar panelsthe salesman told me that what he was selling me was enough to guarantee the savingshe even told me that I will have the possibility to make more energy than neededthey did not delivered what they promised
***, *** and I together are handling your matter as I have been your point of contact since October 10th*** was never told that the inspections were unreliable nor has he said that you as I've been in the office with him every time he's spoken with youIt is not my goal to argue semantics with you, but reaching a resolution isYou did speak with him recently and he informed you what the next step would be now that you give us permission to install the remaining panelsWe look forward to resolving your concerns and closing this matter as soon as possibleThank you for your continued cooperation
Mr***, I apologize for the confusionThe rebate does not necessarily depend on your income, however, like any other credit or deduction you are able to claim, there are various items that determine what amount you are eligible forThe amount we provide you with is the maximum that you should be able to claim per 30% of the package pricingThis is why we advise you may be eligible for this amount, versus acting as a tax professional and guaranteeing you any amount. Additionally I also apologize that you have not been able to get in touch with anyone at our officeI have requested an update in regards to the tree trimming and should have a response for you in regards by tomorrow 02/18/I am expediting your rebate check for you, and sending to your mailing address as quickly as possible as that was one of your concernsI am simply trying to provide you with a resolution for the issue. If you feel more comfortable talking over the phone, I would be more than happy to schedule a conference callIf not, I will follow up with you in regards to the tree trimming tomorrow. Thank you for your patience
We greatly apologize for any delay in receipt of your refunds I show it is currently processing in our accounting department and is scheduled to be issued on 10/30/ To follow up or to speak with us directly you can call us at ###-###-#### to discuss further if needed
***, I apologize that you have not received the information you requested regarding the removal/reinstall of your panelsI immediately contacted the project manager for your area and asked him to reach out to you to provide some answersHe explained to you that the cost is $per watt and
you have a watt systemHe explained you were upset by this but this is standard for ANY customer and not something that we discount or waiveI'm not sure if you were wanting it done for free, if so please remit any documentation you have showing you promised this would be done for freeUpon receipt of said documents we can move forward with that otherwise you will need to pay the fee to get the panels removed and reinstalledYou can send those documents to ***To touch on the claims of savings not achieved, I completed a Savings Analysis for you and the amount is not $as you sayI will attach your savings analysis with this response so you can view the information yourself. Most importantly, even though I know you're not satisfied with the amount the panel removal/reinstall costs I'm glad that someone reached out to you within minutes of me explaining your situationI hope this shows you that we take your complaint very seriouslyI look forward to hearing back from you and hope you have a great day. *** **
Please
Your suggestion for the resolution does not
make sense for our situationI and my husband have spoken to *** on several
occasions and I have been currently waiting for him to call me back for over two
weeksI have email, called and texted him (all as he requested) and he has not
responded to eitherWe told him that there is nothing wrong with the solar
panels and he said he would send someone out to look at them anyway, which
doesn't make any senseWe can see on the envoy enlighten that the panels are
workingThe problem is, which I have explained to ***, *** and *** on several
instances is that we do not have a service provider that uses the solar panel
energyWe had reliant energy when we purchased the panels*** (the salesman)
told us and had us sign forms to switch to a provider that would "buy back
the energy and give us a lower rate"This was in November Well, we
are now months later after paying $18,for the panels and have not had any
benefit of the panelsAfter I called and text several times to *** and
*** ***, without a response from either I wrote to the Revdex.comIt still took a few
weeks to hear from a rep from global efficient energy, *** apologized
for the issues and said he would correct itHe signed us up with *** ***When I received a bill from *** it didn't state anywhere on it about a
buyback of energyI called them and spoke a billing rep, her manager and the
director and they all informed me that they don't buy back energy or have
anything to do with solar panelsSo yet again, we have no use of these $18,
panelsI called *** several times, left several message and my husband
the same, he finally called back a couple of weeks later saying he was sorry
that the company must have switched and he will get us with another company
That was a Friday afternoon a couple of weeks ago, *** said he was leaving for
the day and would call me Monday to take care of it and I have not heard from
himAs I said, I have called him a couple of times to his work number, emailed
him, called his cell phone once and texted his cell phone onceSo the response to look
at my bills for the next months to compare to the other months is ludicrous
because we have not received use of the panelsMy husband and I are business
owners and we would never treat a customer as we have been dealt withWe have
been more that patient, have spent alot of money and there has been any follow through to see how/if the
product works completely as we were told when the product was sold to usThe company was made out by *** to be very service and customer orientedThas has not been the case. This is truly been the worst service I have ever had to deal
with
enter your reason(s) for rejecting the business response below
Regards,
*** ***
As I have not spoken with you, I have not began the processI will ask for a stop payment on the previous check sent and have another issuedWould hand delivery work best for you, or would you prefer I have the check overnigto your address? Please let me know - if mailing is the best method please advise what address to send the check to. Thank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***