Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11151904, and find that this resolution is satisfactory to me HOWEVERI WOULD LIKE TO LEAVE THIS COMPLAINT OPEN UNTIL MY REFUND CHECK HAS BEEN RECEIVED and I would like to have a contact person and a contact number of someone within Global Efficient Energy who will answer calls and/or return messages as needed As stated in my complaint, I've been trying to reach global since 2/8/using the following numbers and I've left messages on Taylor Wilborn's voice mail, Christopher Martin's voice mail, Heather's voice mail, The accounting dept's voice mail and the general customer service mailbox which promises a returned phone call within hours I guess its possible that none of my messages were received but its not probable!
We have attempted to send a different crew but you declined us access to check your other equipment You also declined the offer *** spoke with you about regarding additional equipment, stating that was not an acceptable offer We would like to simply check the rest of our equipment to be certain there are no issues We are more than willing to cooperate and work with you to resolve your concerns Will you allow us access to the other equipment? Please consider
Ms*** declined our settlement offer*** has attempted to reach Ms*** with no correspondence in hopes to get her counter offerHe will be reaching out further on Monday, April 4th if not able to reach today to determine settlement price
We have made every effort to help the *** family in thisWe received the initial complaint from their lender about their finance optionsWhen we contacted the ***s, they spent time on the phone with *** *** while he explained how they could refinance and get a lower interest rateOur
credit department was instructed to help them*** contacted the customer and provided them walk-through assistance on homeimprovementloanpros.comShe helped them find a lower interest rate that would be suitable for their financial standingWe are more than happy to have another representative from our credit department walk them through the process again and help find a lower rate if the ***s would likeWe want nothing more than to resolve the customer’s complaint in a timely manner*** ***Customer Relations
Ms***, I think there's been a misunderstandingWe are not asking you to waive your right to complaint about everythingYour system has a warranty and there's no reason why we would need you to waive malfunctions that are caused naturallyWe are stating that this will satisfy the savings reimbursement, meaning you're not going to come back next year and the next year and so onWe are more than happy to provide you with what is due, but we need something saying you're not going to keep coming back for money for the same thing every yearI understand that you're not happy about this but this is the process and we will not change it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
they came and check the system and found out that there is nothing wrong with the systemthe panels and the $was a offer that *** *** and *** *** made to me over the phone to try to resolve the issuei took their offer but they haven't make an attempt to install those panels and now they are not even taking my phone callsi bough the system that they told me that will be enough to save half of my electric billi have no knowledge on solar panelsthe salesman told me that what he was selling me was enough to guarantee the savingshe even told me that I will have the possibility to make more energy than neededthey did not delivered what they promised
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***, Thank you for the updated informationI have corrected your analysis chart to reflect the amount providedThe three year reimbursement has been increased to $2820.33.We can do the reimbursement for you via check or you can opt to receive product equal to this amountPlease let me know which option you prefer so we can begin the process. Thank you for your patience, *** ***
***, *** and I together are handling your matter as I have been your point of contact since October 10th*** was never told that the inspections were unreliable nor has he said that you as I've been in the office with him every time he's spoken with youIt is not my goal to argue semantics with you, but reaching a resolution isYou did speak with him recently and he informed you what the next step would be now that you give us permission to install the remaining panelsWe look forward to resolving your concerns and closing this matter as soon as possibleThank you for your continued cooperation
I received a response to my initial complaint against Global Efficient Energy on April 7th wherein they stated: "We will review your file, and bills included todayIf we have all that is needed to complete the analysis it will be done and results will be delivered to you next Friday, April 15thIf we do not have all that is needed, a representative from my team will reach out and let you know what is needed so we can still meet this deadlineThank you for your patienceWe look forward to resolving this for you as quickly as possible." They have delivered nothing nor has a representative of the company contacted me for additional information
Mr***, I apologize for the confusionThe rebate does not necessarily depend on your income, however, like any other credit or deduction you are able to claim, there are various items that determine what amount you are eligible forThe amount we provide you with is the maximum that you should be able to claim per 30% of the package pricingThis is why we advise you may be eligible for this amount, versus acting as a tax professional and guaranteeing you any amount. Additionally I also apologize that you have not been able to get in touch with anyone at our officeI have requested an update in regards to the tree trimming and should have a response for you in regards by tomorrow 02/18/I am expediting your rebate check for you, and sending to your mailing address as quickly as possible as that was one of your concernsI am simply trying to provide you with a resolution for the issue. If you feel more comfortable talking over the phone, I would be more than happy to schedule a conference callIf not, I will follow up with you in regards to the tree trimming tomorrow. Thank you for your patience
***, My name is *** and I handle Customer Relations for GlobalI came across your complaint and wanted to reach out to you and verify whether or not your complaint had been resolvedI tried calling the number we have listed for you ending in *** but it states that it is not a
working numberI will be reaching out to you via email as wellI hope to in contact with you soon and resolve any concerns you have if they have not been alreadyThank you! *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOn a personal note now a days never trust what a door to door salesmen says because they lieThey said I would have a bill and get back in the first yearThis is the trust the panels go off a feast or famine, so it is supossed to make enough in the summer to get you thought the winter monthsfor, the next item the federal government is only giving me back and you do not get that back in the first year the truth is it can not be greater than 30% of what your return isSo, I will never truths anyone every again
Regards,
*** ***
***, I apologize that you have not received the information you requested regarding the removal/reinstall of your panelsI immediately contacted the project manager for your area and asked him to reach out to you to provide some answersHe explained to you that the cost is $per watt and
you have a watt systemHe explained you were upset by this but this is standard for ANY customer and not something that we discount or waiveI'm not sure if you were wanting it done for free, if so please remit any documentation you have showing you promised this would be done for freeUpon receipt of said documents we can move forward with that otherwise you will need to pay the fee to get the panels removed and reinstalledYou can send those documents to ***To touch on the claims of savings not achieved, I completed a Savings Analysis for you and the amount is not $as you sayI will attach your savings analysis with this response so you can view the information yourself. Most importantly, even though I know you're not satisfied with the amount the panel removal/reinstall costs I'm glad that someone reached out to you within minutes of me explaining your situationI hope this shows you that we take your complaint very seriouslyI look forward to hearing back from you and hope you have a great day. *** **
Complaint: ***
I am rejecting this response because: As of this point GEE has made no effort to contact me directly to resolve this
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
I walked the salesman directly to my backdoor and asked him upfront if completing the pool project(that already begun)would effect anythingHe clearly said "No." Shortly the package was installed and I realized that I wasn't saving any money like he promised, I began calling GEENaturally, the salesman did not work there anymore and they said his supervisor had diedI was left with no one to deal with that was familiar with my project They knew a pool was going in because we were building a carport at the same time to put the solar panels onThe pool had to be installed firstI sent numerous screen shots of text to GEE between myself and the salesmanThe pool is mentioned and spoke ofGEE felt like because it wouldn't stand in court, they had their way outI was moved around to so many people and wrote countless emails GEE drug the whole thing out for almost two I I have been dealing with this junk for yearsI have not seen even over 5KW in savings and the salesman promised me they would save me 40% per month, even with the pool going inGEE has not once come to see my pool to consider the size or electric usage that it might consumeThey just tell me it uses 50% more and that's finalHonestly, they don't even know if I have a pool at all! They have made no effort to come to my house since I have made claimsBesides, even if I do have a pool, the salesman said it was fine when I was upfront about it and asked himHe said it was no problem, GEE Wwoikd still save me the 40%They added some blow in insulation and two panels to try somethingThe office staff I was required to work through were extremely unorganized and had to run to other people to answer any questions which caused even more delaysIt was a miserable experience and I hope everyone that reads this will choose another company for solar I was smart enough to know to ask about the pool going in, but fooled by the salesman to believe that it would be okay as isNo additional paperwork neededYeah right! The general counsel at the time, treated me extremely bad on the phone and attempted to make me the bad guyI was expressing my complaints, because he asked for my story and he said if he wanted to hear talk like that that he would go back to his ex-wife! Really!?? So professional!! Terrible experience, terrible companyI still owe $15,$a month for the solar package loan and my light bill hasn't changedI don't have the time or patience to list all my complaints againI've been through this over and overWhy do you think I'm on Revdex.com? GEE's project managers hollered at me on the phone, incredible delays on installing equipment and on top of everything, no savings like promisedI sent text that proved the sales guy knew of the pool and GEE chooses to ignore them.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11151904, and find that this resolution is satisfactory to me HOWEVERI WOULD LIKE TO LEAVE THIS COMPLAINT OPEN UNTIL MY REFUND CHECK HAS BEEN RECEIVED and I would like to have a contact person and a contact number of someone within Global Efficient Energy who will answer calls and/or return messages as needed As stated in my complaint, I've been trying to reach global since 2/8/using the following numbers and I've left messages on Taylor Wilborn's voice mail, Christopher Martin's voice mail, Heather's voice mail, The accounting dept's voice mail and the general customer service mailbox which promises a returned phone call within hours I guess its possible that none of my messages were received but its not probable!
*** *** has telephone conference call scheduled with Mr*** this afternoonWill have an update for you no later than Monday, April 4th
Have not received the
We have attempted to send a different crew but you declined us access to check your other equipment You also declined the offer *** spoke with you about regarding additional equipment, stating that was not an acceptable offer We would like to simply check the rest of our equipment to be certain there are no issues We are more than willing to cooperate and work with you to resolve your concerns Will you allow us access to the other equipment? Please consider
Ms*** declined our settlement offer*** has attempted to reach Ms*** with no correspondence in hopes to get her counter offerHe will be reaching out further on Monday, April 4th if not able to reach today to determine settlement price
We have made every effort to help the *** family in thisWe received the initial complaint from their lender about their finance optionsWhen we contacted the ***s, they spent time on the phone with *** *** while he explained how they could refinance and get a lower interest rateOur
credit department was instructed to help them*** contacted the customer and provided them walk-through assistance on homeimprovementloanpros.comShe helped them find a lower interest rate that would be suitable for their financial standingWe are more than happy to have another representative from our credit department walk them through the process again and help find a lower rate if the ***s would likeWe want nothing more than to resolve the customer’s complaint in a timely manner*** ***Customer Relations
Ms***, I think there's been a misunderstandingWe are not asking you to waive your right to complaint about everythingYour system has a warranty and there's no reason why we would need you to waive malfunctions that are caused naturallyWe are stating that this will satisfy the savings reimbursement, meaning you're not going to come back next year and the next year and so onWe are more than happy to provide you with what is due, but we need something saying you're not going to keep coming back for money for the same thing every yearI understand that you're not happy about this but this is the process and we will not change it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
they came and check the system and found out that there is nothing wrong with the systemthe panels and the $was a offer that *** *** and *** *** made to me over the phone to try to resolve the issuei took their offer but they haven't make an attempt to install those panels and now they are not even taking my phone callsi bough the system that they told me that will be enough to save half of my electric billi have no knowledge on solar panelsthe salesman told me that what he was selling me was enough to guarantee the savingshe even told me that I will have the possibility to make more energy than neededthey did not delivered what they promised
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***, Thank you for the updated informationI have corrected your analysis chart to reflect the amount providedThe three year reimbursement has been increased to $2820.33.We can do the reimbursement for you via check or you can opt to receive product equal to this amountPlease let me know which option you prefer so we can begin the process. Thank you for your patience, *** ***
***, *** and I together are handling your matter as I have been your point of contact since October 10th*** was never told that the inspections were unreliable nor has he said that you as I've been in the office with him every time he's spoken with youIt is not my goal to argue semantics with you, but reaching a resolution isYou did speak with him recently and he informed you what the next step would be now that you give us permission to install the remaining panelsWe look forward to resolving your concerns and closing this matter as soon as possibleThank you for your continued cooperation
I received a response to my initial complaint against Global Efficient Energy on April 7th wherein they stated: "We will review your file, and bills included todayIf we have all that is needed to complete the analysis it will be done and results will be delivered to you next Friday, April 15thIf we do not have all that is needed, a representative from my team will reach out and let you know what is needed so we can still meet this deadlineThank you for your patienceWe look forward to resolving this for you as quickly as possible." They have delivered nothing nor has a representative of the company contacted me for additional information
Mr***, I apologize for the confusionThe rebate does not necessarily depend on your income, however, like any other credit or deduction you are able to claim, there are various items that determine what amount you are eligible forThe amount we provide you with is the maximum that you should be able to claim per 30% of the package pricingThis is why we advise you may be eligible for this amount, versus acting as a tax professional and guaranteeing you any amount. Additionally I also apologize that you have not been able to get in touch with anyone at our officeI have requested an update in regards to the tree trimming and should have a response for you in regards by tomorrow 02/18/I am expediting your rebate check for you, and sending to your mailing address as quickly as possible as that was one of your concernsI am simply trying to provide you with a resolution for the issue. If you feel more comfortable talking over the phone, I would be more than happy to schedule a conference callIf not, I will follow up with you in regards to the tree trimming tomorrow. Thank you for your patience
***, My name is *** and I handle Customer Relations for GlobalI came across your complaint and wanted to reach out to you and verify whether or not your complaint had been resolvedI tried calling the number we have listed for you ending in *** but it states that it is not a
working numberI will be reaching out to you via email as wellI hope to in contact with you soon and resolve any concerns you have if they have not been alreadyThank you! *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOn a personal note now a days never trust what a door to door salesmen says because they lieThey said I would have a bill and get back in the first yearThis is the trust the panels go off a feast or famine, so it is supossed to make enough in the summer to get you thought the winter monthsfor, the next item the federal government is only giving me back and you do not get that back in the first year the truth is it can not be greater than 30% of what your return isSo, I will never truths anyone every again
Regards,
*** ***
***, I apologize that you have not received the information you requested regarding the removal/reinstall of your panelsI immediately contacted the project manager for your area and asked him to reach out to you to provide some answersHe explained to you that the cost is $per watt and
you have a watt systemHe explained you were upset by this but this is standard for ANY customer and not something that we discount or waiveI'm not sure if you were wanting it done for free, if so please remit any documentation you have showing you promised this would be done for freeUpon receipt of said documents we can move forward with that otherwise you will need to pay the fee to get the panels removed and reinstalledYou can send those documents to ***To touch on the claims of savings not achieved, I completed a Savings Analysis for you and the amount is not $as you sayI will attach your savings analysis with this response so you can view the information yourself. Most importantly, even though I know you're not satisfied with the amount the panel removal/reinstall costs I'm glad that someone reached out to you within minutes of me explaining your situationI hope this shows you that we take your complaint very seriouslyI look forward to hearing back from you and hope you have a great day. *** **
Complaint: ***
I am rejecting this response because: As of this point GEE has made no effort to contact me directly to resolve this
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
I walked the salesman directly to my backdoor and asked him upfront if completing the pool project(that already begun)would effect anythingHe clearly said "No." Shortly the package was installed and I realized that I wasn't saving any money like he promised, I began calling GEENaturally, the salesman did not work there anymore and they said his supervisor had diedI was left with no one to deal with that was familiar with my project They knew a pool was going in because we were building a carport at the same time to put the solar panels onThe pool had to be installed firstI sent numerous screen shots of text to GEE between myself and the salesmanThe pool is mentioned and spoke ofGEE felt like because it wouldn't stand in court, they had their way outI was moved around to so many people and wrote countless emails GEE drug the whole thing out for almost two I I have been dealing with this junk for yearsI have not seen even over 5KW in savings and the salesman promised me they would save me 40% per month, even with the pool going inGEE has not once come to see my pool to consider the size or electric usage that it might consumeThey just tell me it uses 50% more and that's finalHonestly, they don't even know if I have a pool at all! They have made no effort to come to my house since I have made claimsBesides, even if I do have a pool, the salesman said it was fine when I was upfront about it and asked himHe said it was no problem, GEE Wwoikd still save me the 40%They added some blow in insulation and two panels to try somethingThe office staff I was required to work through were extremely unorganized and had to run to other people to answer any questions which caused even more delaysIt was a miserable experience and I hope everyone that reads this will choose another company for solar I was smart enough to know to ask about the pool going in, but fooled by the salesman to believe that it would be okay as isNo additional paperwork neededYeah right! The general counsel at the time, treated me extremely bad on the phone and attempted to make me the bad guyI was expressing my complaints, because he asked for my story and he said if he wanted to hear talk like that that he would go back to his ex-wife! Really!?? So professional!! Terrible experience, terrible companyI still owe $15,$a month for the solar package loan and my light bill hasn't changedI don't have the time or patience to list all my complaints againI've been through this over and overWhy do you think I'm on Revdex.com? GEE's project managers hollered at me on the phone, incredible delays on installing equipment and on top of everything, no savings like promisedI sent text that proved the sales guy knew of the pool and GEE chooses to ignore them.
Regards,
*** ***