Complaint: ***
I am rejecting this response because: I sent a release form to *** ***, Credit Specialist, and the total was $ I crossed off the Revdex.com because I had called them and asked several questions I don't understand how the total is reduced by $ Furhermore I was never informed that I would be charged for the taking down and putting up the panels I was told that the company would do that service and they would check the panels, i.eclean if necessary, at least once a year, which has never happened
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I am amazed at the depth and length that GEE continues to try to defraud me. They are now asking that I pay them more moneyThey charged $to a fraudulent loan. They refuse to address that issue by investigating the terms of the loan that were recorded on their lines Nor have they sent me an invoice telling me what they used the $for. This is all after me speaking again to their representative; this time *** ***, Customer Relations Specialist, @ *** *** *** *** ,on her recorded line getting all my information and dates. She tells me she will be sending it to their Vice President of Operations, *** ***, since she would need to find where the contract call was located and expect a call back in hours. Wonderful, I am thinking. I even sent her a copy of the bill from Green Sky, as she request via her email. However, it was their lawyer who called me, the last name of *** requesting more money within hours of me speaking to ***Again no one seems to know about a recorded contract or the terms of my loan, which is what I am saying is the foundation of this fraud. *** *** had not listen to the recorded contract and told me he would get back to me after he heard it. What is so outrages in my phone call with *** *** is his request for more money. He said he wants get paid for his solar fans and goes through a list of items that I assume are from an invoice list, and says, I quote, “obviously you don’t owe $for solar fans.” Yet, he wants me to pay more money. ***’s response to the Revdex.com saying I would not pay for fans and that I owe them for the fans, as if they are out of pocket money. I think this just reiterates the level of deception and fraud. The audacity of them requesting I owe them money in addition the $they fraudulently chargedI would like to note, *** ***, VP of Operations to whom I was assured would be calling me has not called me. *** *** has not called me backI still do not have a contract from Global Efficient/EnivSmart or an invoice detailing what was charged to my account.If their intent was not to defraud, then it would not be months in and no answer to my questions Regards,
*** ***
Mrs***, I do apologize for the lack of communication on behalf of GEEWe do intend to honor our promises and I will ensure we get this moving towards a resolution for you ASAPI have completed your savings analysis and at this time the year reimbursement amount owed to you is $
I will send you an e-mail with figures. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time. I am optimistic that although my problem has not been solved, I am glad to have gotten a response from the company. I look forward to being made whole on my purchase for product that has not performed as promised
Regards,
*** ***
***, I wanted to reach out to you in efforts of resolve any concerns or complaints you may haveI understand that you were having trouble getting assistance with refinancing your loanSome time has passed so I’m not sure if anyone ever assisted you or if you were successful in doing so
yourselfYour loan is not financed through us directly so we can only suggest options for you to research and decide what is best for youPlease let me know if you still need assistance, I’m only here to helpThank you for your time, it is truly appreciated *** *
Complaint: ***
I am rejecting this response because:Conveniently, there never was a contract The only contract was a verbal contract that if there was not a 40% reduction in electricity usage, I would get my money back So there never was a demand for "Savings Assurance" portion of your contract that all bills had to be mailed in by the 15th of each month by certified mail in order to qualify for the savings assurance.
That explains why the attached emails AND INVOICES were so thankfully accepted I dont know what further is expected from me
Regards,
*** ***
Although they sent three different young men to our home to inspect their own work and equipment, I would not expect their own employees to disagree with their own company against themOf course the foil insulation is finally done right in our attic after at least visits to our home with at least three or four different crews coming in , not to mention on the first day that someone fell through our kitchen ceilingI do not see a response to the $check owed to us for the new meter we paid for and have been promised to be reimbursed for now for at least to monthsEven if their products are in working condition, it does not mean that they are working for OUR HOME CORRECTLY...THAT IS OUR POINT!! We need answers to our problems and all we get is we appreciate you working with us on our issuesThat is not good enoughI want either more panels on my roof or either the company to come remove everything from my home! End of storyWe CANNOT PAY FOR TWO LOANS FOR INSULATION AND PANELS TOTALLY OVER $16,PLUS ENTERGY BILLS OVER $A MONTH! We were told the bills would go down by at least half of the total bill and the difference would be the loan paymentsTHIS IS AN ABSOLUTE LIE!!!! I am on disability and my husband is soon to be on disability, so if it means it ruins our credit by not paying these loans for not enough income to survive , then so be itI'm going to pay my house note, utilities, and buy food before I pay for something that does absolutely nothing for my home. I want to thank the Revdex.com for giving us a chance to express how we feel we have been treated by this companyWe feel that we have been taken advantage of and used by a salesman that does not care at all for his customers and then passes them on to people in the company that also, do not care how they are treating their customersGoing from the business world to being on disability has truly opened my eyes on how people on disability are taken advantage of everydayAll we want is to be compensated for all the wrong doing of this company and not by paying me off to keep my mouth quite about all the problems they caused usEither take the products back and forget everything or add more panels to compensate for the high entergy bills
***, We would like to reopen or close, whichever we can do, customer *** ***’s complaintShe has stated that she has not received her check, it has been sitting on my desk because we have yet to receive the signed agreement form back from herThe document she uploaded to Revdex.com contains no signatureShe faxed it to me but she faxed the back sides of them, when I explained this she acknowledged that she would try again but I still never received itWe have told her this numerous times, I can send a picture of the check if neededWe’ve been waiting to close this complaint, any assistance is greatly appreciated Thank you! *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
On the busiest month of the year, my household utilized kw per dayWith the amount of solar panels recommended by *** ***, we were guaranteed up to 50% deduction in kw usage by purchasing panelsA month later, Jason convinced us to add additional panels in order to get 65-75% in kw usage based on our electric billed evaluated by MrFrancis
That would mean that my solar panels would need to produce/generate kw per day to provide us with half of the amount of usageIn our evaluation, my current solar panels are underperforming by providing only 15kw per day
Therefore, the only resolution to this problem is that GEE provide us with enough panels to generate up to a minimum of kw GUARANTEED TO US AT THE TIME OF BOTH PURCHASES, or A FULL REFUNDWe have reviewed our case under the Texas Deceptive Trade Practices Act, and think we could have an action under this law
Regards,
Barbara Marmolejo
As previously discussed with Mr***, Mrs***, and Mr*** - GEE has fulfilled terms of the contract by reimbursing you with additional panels after your one year with the system installed. Additionally, we previously offered to pay $towards your balance transfer loan which we are NOT required to doDuring your conversations with Mrs***, she advised we would be willing to pay half of the transfer fee for you on the refinance for your productYOU chose to obtain a loan for refinancing in the amount of $20,which is well over the amount needed to refinance your loanEven though we should not be responsible for the additional money you chose to obtain, we still stood by our word in offering the $reimbursement. At this point, we have installed additional product at your home, and offered to reimburse you per above with signature on a mutual agreement since we have extended every offer we can possibly think ofGEE feels we have went above and beyond to try to please you, however we regret to advise we are unable to meet your expectations which do seem to be unfair
Mr***, I have reviewed your account and it appears our Director of Project Management has made attempts to reach youI have sent him a reminder, as well as provided the phone number listed on your complaint so he could get in touch with youAs previously mentioned, you are more than welcome to call our main line ###-###-#### or e-mail our Customer Relations department for assistance at [email protected] understand your frustrations and sincerely apologize for the lack of communicationI will do my best to rectify this situation and ensure you are contacted and taken care of as quickly as possible
Ms***:Per our recent conversation, and a follcall by my office, we have begun the process of your savings analysis, which will inform all parties about how much, if any, your system is producingMoreover, we are in the process of scheduling a system check to determine if there are any
problems with the systemAfter we have quantified your matter, *** *** will schedule a conference with you to resolve your complaintsThis process usually takes a couple of weeks
***, We have spoken on numerous occasionsWe offered additional panels to increase your savings but you stipulated that you wanted your current system inspected first before you agree to let us add more panelsWe have done different system checks the last being completed on
10/26/The results came back that everything is connected and functioning properly however you were not satisfied with these resultsYou requested that we plug a device into each individual panel and tell you that it’s producing the kWh’s that it’s supposed to be and have explained several times there is no such deviceWe understand that you did not see the savings you were promised with the panels you already had and we offered to add moreYour refusal has prevented us from being able to resolve these concernsYou also requested that we issue you free of charge an Envoy monitoring system, this will not be doneThe package you paid for did not include a monitoring system therefore any type of device would need to be paid for out of pocketOnce you allow us to install the additional panels I’m certain you will see an increase in savings, until then we are at a standstill and have no way of moving forwardPlease let me know how you would like us to proceedThank you for your time
Hello,Thank you for making us aware of your concerns with GEEIt is my intent to work with you to ensure we determine a desirable solution as quickly as possibleI do not see a savings analysis on file for youBefore we offer any type of reimbursement, the consumer is required to view our
analysis and decide if you agree to what our data showsCan you provide me with any documentation, or e-mails previously submitted to you that show your reimbursement amount? You can e-mail these to *** - Once received, I will review accordinglyIf you are in fact owed a reimbursement, I will do my best to have it sent to you as quickly as possibleHowever, at this time I do not show any analysis has been completed for your file. Thank you -
In your response you mention that per our agreement, based off of the data, anything less than my expected savings will be directly reimbursed to me, however, the salespersons with your company that I have talked to say they will only pay that difference times three to cover the next three years of my energy usage which is not what I was promised. I did not buy solar panels to be on my roof for a lifetime and only expect to get a reimbursement for charges for three years worth of the energy costs savings that was promised then have them sit there and do nothing. There WERE several months in which my energy bill was lower and several months when it was higher. There were no changes made in my house other than an old dishwasher being replaced by a new energy efficient dishwasher which should have benefitted me on energy usage These KW fluctuations were contributed to weather patterns due to extremely rainy months or lower temperatures in which I did not have to run my AC system almost at all. That being said, I was also told numerous times that any savings resulting from the solar panels and the system that handles that energy would show up as an energy credit on my bill so that I would see those savings that resulted from the solar panels and not just from less KW used on my part. I have seen no energy credits or itemized notations that I received any reduction in my bill due to the solar energy that I absorded into the system I will send you Novembers statement when it comes in to conclude the month survey but am still extremely disatisfied with the system and the results. I will wait to hear your response in order to reach a resolution that meets your company's guarentees and my satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at the present time given the fact that my panels MAY be removed today by my roofers (an agreement supposedly made between my roofers and GEE). I ask that this complaint NOT BE closed out until the issue has been resolved
Regards,
*** ***
I have a very simple questionWhy were my solar panels installed under the shade of 50+ year old oak trees? Did your professionals not see this being a problem in the summer when the sun would be at its strongest? Do you believe I would've accepted this in any way shape or form? SHOULD THE PANELS HAVE BEEN INSTALLED WHERE THEY ARE OR EVEN AT ALL? Why would any client agree to being responsible for trimming foot tall, 50+ year old oak trees at a huge expense in addition to an already huge amount of money for the panels and everything that goes with it? An electrician named *** came out to assess if my equipment was even functioningThat's how poorly placed my panels were in AugustHe said it wasn't doing much of anything because of the tree coverageHe went to his truck and came back with a device that saw where the sun would be passing over my house that time of yearHe said the trees were the reason why nothing was workingHe said the trees would need to be cutHe contacted the necessary people and I never heard from him again nor does he return messagesI then got in touch with *** *** and copied *** ***This was on August 31stI finally spoke to *** *** on September 8thon September 29th, *** *** told me she was waiting back to hear from the tree trimmer(I have an e-mail showing thatI can easily copy and paste screen shots of those e-mails.) NOTHING has happened since*** claims to be traveling a lot and has done nothing to resolve thisI even received an e-mail from *** *** on 10/saying he needed to know who I was dealing withI told him that very day that I was dealing with *** ***I have not heard anything back from anyone sinceAnd here I am today finding out That my tree trimming was denied(Shouldn't any client be notified of something like that even if it is a fair judgment?) I needed to supply proof that someone said my trees needed to be trimmed(Why does that fall on the client when someone came to access my equipment and saw the issue was something other than the equipment? If that person didn't follow through, why does that fall on me? I'm not holding the employees hand while doing their job.) and I am responsible for dishing out more money to pay for tree trimming for a foot oak tree under which solar panels were installed by YOUR PEOPLENo one in their right mind would agree to anything like thatSo what is the next move? I've dealt with people who have disappeared off the planet, who have offered ZERO help and now your company is not doing anything unless I initiate contactHow professional is that? All that's being done is you receiving $from me per month for something that was installed in a terrible place underneath trees that have existed for decades and I'm the one at fault? PLEASE explain to me how anyone with a conscious can think this is fair and morally just.
Regards,
Hi *** Our records indicate that you have been in contact with a customer service representative, *** ***It is per my understanding that she has explained our internal process with you so we can get you taken care ofI will be working to get a reimbursement for you for the months
you made payments on your system without it being connected*** will be in contact with you in regardsWe sincerely apologize for the delays and frustrations you have experienced. Thank you for your time. *** ***
*** *** *** Revdex.comMESSAGE:*** *** emailed me on 6/18/and said my check for $was being cut next week. I never received it. I emailed her on 7/19/and told her that I never received my check nor has anyone ever contacted me to come out to check my panels since they seem not to be working properly.She did not respond until 7/25/16, when I filed another complaint with the Revdex.com. She then said on 7/27/that she had double checked on the status of my check and it will be mailed out next Friday, which should be tomorrow! So I guess we will see if it comes.On July 25th, *** also emailed me that I should be receiving a call tomorrow to schedule someone to come out and look at my panels. No one has yet to call and schedule anything. I emailed her yesterday letting her know that no one has contacted me and she has not responded.My contract specifically states that these panels are under warranty with Global for a year and after that it is a manufacturer warranty. I have NOT had them a year and just want them looked at and fixed! *** *** *** *** *** * *** *** *** *** * ** ***
Revdex.comMESSAGE FROM BUSINESS: Hi ***I wanted to sincerely apologize for the frustration and the experience you have endured in your dealings with GEE.I know that you and I have spoken several times, and that I do make sure to follow up with you, and try my best to keep you in the loop with any information I do receive.I am trying my best to expedite the issues that you are having. As you already know, I have been trying to see what I need to do as far as making sure your system is up and running correctly.I will contact the project managers again, to see when we can get a date set up for them to come out there.Also, like we have previously spoken about, I will touch base with my manager to see which is going to be the best route for us to take in regards to your savings analysis and reimbursement.Please know I am working on your issues, and once I have more information I will be in contact with you.Thank you,*** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
***
*** On behalf of Global Efficient Energy I apologize that it has taken this long to get some type of resolutionI will contact you personally tomorrow while I'm in the office to get all the details from your side so I can expedite thisI will send you an email containing the contents of
this message as well as my contact information for future referenceI don't believe I've ever spoken with you before and I have not been in charge of your Savings Analysis but rest assured that I'm assuming all responsibility regarding the complaint you filed with Revdex.com going forwardI look forward to speaking with you. *** ***
Complaint: ***
I am rejecting this response because: I sent a release form to *** ***, Credit Specialist, and the total was $ I crossed off the Revdex.com because I had called them and asked several questions I don't understand how the total is reduced by $ Furhermore I was never informed that I would be charged for the taking down and putting up the panels I was told that the company would do that service and they would check the panels, i.eclean if necessary, at least once a year, which has never happened
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I am amazed at the depth and length that GEE continues to try to defraud me. They are now asking that I pay them more moneyThey charged $to a fraudulent loan. They refuse to address that issue by investigating the terms of the loan that were recorded on their lines Nor have they sent me an invoice telling me what they used the $for. This is all after me speaking again to their representative; this time *** ***, Customer Relations Specialist, @ *** *** *** *** ,on her recorded line getting all my information and dates. She tells me she will be sending it to their Vice President of Operations, *** ***, since she would need to find where the contract call was located and expect a call back in hours. Wonderful, I am thinking. I even sent her a copy of the bill from Green Sky, as she request via her email. However, it was their lawyer who called me, the last name of *** requesting more money within hours of me speaking to ***Again no one seems to know about a recorded contract or the terms of my loan, which is what I am saying is the foundation of this fraud. *** *** had not listen to the recorded contract and told me he would get back to me after he heard it. What is so outrages in my phone call with *** *** is his request for more money. He said he wants get paid for his solar fans and goes through a list of items that I assume are from an invoice list, and says, I quote, “obviously you don’t owe $for solar fans.” Yet, he wants me to pay more money. ***’s response to the Revdex.com saying I would not pay for fans and that I owe them for the fans, as if they are out of pocket money. I think this just reiterates the level of deception and fraud. The audacity of them requesting I owe them money in addition the $they fraudulently chargedI would like to note, *** ***, VP of Operations to whom I was assured would be calling me has not called me. *** *** has not called me backI still do not have a contract from Global Efficient/EnivSmart or an invoice detailing what was charged to my account.If their intent was not to defraud, then it would not be months in and no answer to my questions Regards,
*** ***
Items are still pending and not completed
Mrs***, I do apologize for the lack of communication on behalf of GEEWe do intend to honor our promises and I will ensure we get this moving towards a resolution for you ASAPI have completed your savings analysis and at this time the year reimbursement amount owed to you is $
I will send you an e-mail with figures. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time. I am optimistic that although my problem has not been solved, I am glad to have gotten a response from the company. I look forward to being made whole on my purchase for product that has not performed as promised
Regards,
*** ***
***, I wanted to reach out to you in efforts of resolve any concerns or complaints you may haveI understand that you were having trouble getting assistance with refinancing your loanSome time has passed so I’m not sure if anyone ever assisted you or if you were successful in doing so
yourselfYour loan is not financed through us directly so we can only suggest options for you to research and decide what is best for youPlease let me know if you still need assistance, I’m only here to helpThank you for your time, it is truly appreciated *** *
Complaint: ***
I am rejecting this response because:Conveniently, there never was a contract The only contract was a verbal contract that if there was not a 40% reduction in electricity usage, I would get my money back So there never was a demand for "Savings Assurance" portion of your contract that all bills had to be mailed in by the 15th of each month by certified mail in order to qualify for the savings assurance.
That explains why the attached emails AND INVOICES were so thankfully accepted I dont know what further is expected from me
Regards,
*** ***
Although they sent three different young men to our home to inspect their own work and equipment, I would not expect their own employees to disagree with their own company against themOf course the foil insulation is finally done right in our attic after at least visits to our home with at least three or four different crews coming in , not to mention on the first day that someone fell through our kitchen ceilingI do not see a response to the $check owed to us for the new meter we paid for and have been promised to be reimbursed for now for at least to monthsEven if their products are in working condition, it does not mean that they are working for OUR HOME CORRECTLY...THAT IS OUR POINT!! We need answers to our problems and all we get is we appreciate you working with us on our issuesThat is not good enoughI want either more panels on my roof or either the company to come remove everything from my home! End of storyWe CANNOT PAY FOR TWO LOANS FOR INSULATION AND PANELS TOTALLY OVER $16,PLUS ENTERGY BILLS OVER $A MONTH! We were told the bills would go down by at least half of the total bill and the difference would be the loan paymentsTHIS IS AN ABSOLUTE LIE!!!! I am on disability and my husband is soon to be on disability, so if it means it ruins our credit by not paying these loans for not enough income to survive , then so be itI'm going to pay my house note, utilities, and buy food before I pay for something that does absolutely nothing for my home. I want to thank the Revdex.com for giving us a chance to express how we feel we have been treated by this companyWe feel that we have been taken advantage of and used by a salesman that does not care at all for his customers and then passes them on to people in the company that also, do not care how they are treating their customersGoing from the business world to being on disability has truly opened my eyes on how people on disability are taken advantage of everydayAll we want is to be compensated for all the wrong doing of this company and not by paying me off to keep my mouth quite about all the problems they caused usEither take the products back and forget everything or add more panels to compensate for the high entergy bills
***, We would like to reopen or close, whichever we can do, customer *** ***’s complaintShe has stated that she has not received her check, it has been sitting on my desk because we have yet to receive the signed agreement form back from herThe document she uploaded to Revdex.com contains no signatureShe faxed it to me but she faxed the back sides of them, when I explained this she acknowledged that she would try again but I still never received itWe have told her this numerous times, I can send a picture of the check if neededWe’ve been waiting to close this complaint, any assistance is greatly appreciated Thank you! *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
On the busiest month of the year, my household utilized kw per dayWith the amount of solar panels recommended by *** ***, we were guaranteed up to 50% deduction in kw usage by purchasing panelsA month later, Jason convinced us to add additional panels in order to get 65-75% in kw usage based on our electric billed evaluated by MrFrancis
That would mean that my solar panels would need to produce/generate kw per day to provide us with half of the amount of usageIn our evaluation, my current solar panels are underperforming by providing only 15kw per day
Therefore, the only resolution to this problem is that GEE provide us with enough panels to generate up to a minimum of kw GUARANTEED TO US AT THE TIME OF BOTH PURCHASES, or A FULL REFUNDWe have reviewed our case under the Texas Deceptive Trade Practices Act, and think we could have an action under this law
Regards,
Barbara Marmolejo
As previously discussed with Mr***, Mrs***, and Mr*** - GEE has fulfilled terms of the contract by reimbursing you with additional panels after your one year with the system installed. Additionally, we previously offered to pay $towards your balance transfer loan which we are NOT required to doDuring your conversations with Mrs***, she advised we would be willing to pay half of the transfer fee for you on the refinance for your productYOU chose to obtain a loan for refinancing in the amount of $20,which is well over the amount needed to refinance your loanEven though we should not be responsible for the additional money you chose to obtain, we still stood by our word in offering the $reimbursement. At this point, we have installed additional product at your home, and offered to reimburse you per above with signature on a mutual agreement since we have extended every offer we can possibly think ofGEE feels we have went above and beyond to try to please you, however we regret to advise we are unable to meet your expectations which do seem to be unfair
Mr***, I have reviewed your account and it appears our Director of Project Management has made attempts to reach youI have sent him a reminder, as well as provided the phone number listed on your complaint so he could get in touch with youAs previously mentioned, you are more than welcome to call our main line ###-###-#### or e-mail our Customer Relations department for assistance at [email protected] understand your frustrations and sincerely apologize for the lack of communicationI will do my best to rectify this situation and ensure you are contacted and taken care of as quickly as possible
Ms***:Per our recent conversation, and a follcall by my office, we have begun the process of your savings analysis, which will inform all parties about how much, if any, your system is producingMoreover, we are in the process of scheduling a system check to determine if there are any
problems with the systemAfter we have quantified your matter, *** *** will schedule a conference with you to resolve your complaintsThis process usually takes a couple of weeks
***, We have spoken on numerous occasionsWe offered additional panels to increase your savings but you stipulated that you wanted your current system inspected first before you agree to let us add more panelsWe have done different system checks the last being completed on
10/26/The results came back that everything is connected and functioning properly however you were not satisfied with these resultsYou requested that we plug a device into each individual panel and tell you that it’s producing the kWh’s that it’s supposed to be and have explained several times there is no such deviceWe understand that you did not see the savings you were promised with the panels you already had and we offered to add moreYour refusal has prevented us from being able to resolve these concernsYou also requested that we issue you free of charge an Envoy monitoring system, this will not be doneThe package you paid for did not include a monitoring system therefore any type of device would need to be paid for out of pocketOnce you allow us to install the additional panels I’m certain you will see an increase in savings, until then we are at a standstill and have no way of moving forwardPlease let me know how you would like us to proceedThank you for your time
Hello,Thank you for making us aware of your concerns with GEEIt is my intent to work with you to ensure we determine a desirable solution as quickly as possibleI do not see a savings analysis on file for youBefore we offer any type of reimbursement, the consumer is required to view our
analysis and decide if you agree to what our data showsCan you provide me with any documentation, or e-mails previously submitted to you that show your reimbursement amount? You can e-mail these to *** - Once received, I will review accordinglyIf you are in fact owed a reimbursement, I will do my best to have it sent to you as quickly as possibleHowever, at this time I do not show any analysis has been completed for your file. Thank you -
In your response you mention that per our agreement, based off of the data, anything less than my expected savings will be directly reimbursed to me, however, the salespersons with your company that I have talked to say they will only pay that difference times three to cover the next three years of my energy usage which is not what I was promised. I did not buy solar panels to be on my roof for a lifetime and only expect to get a reimbursement for charges for three years worth of the energy costs savings that was promised then have them sit there and do nothing. There WERE several months in which my energy bill was lower and several months when it was higher. There were no changes made in my house other than an old dishwasher being replaced by a new energy efficient dishwasher which should have benefitted me on energy usage These KW fluctuations were contributed to weather patterns due to extremely rainy months or lower temperatures in which I did not have to run my AC system almost at all. That being said, I was also told numerous times that any savings resulting from the solar panels and the system that handles that energy would show up as an energy credit on my bill so that I would see those savings that resulted from the solar panels and not just from less KW used on my part. I have seen no energy credits or itemized notations that I received any reduction in my bill due to the solar energy that I absorded into the system I will send you Novembers statement when it comes in to conclude the month survey but am still extremely disatisfied with the system and the results. I will wait to hear your response in order to reach a resolution that meets your company's guarentees and my satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at the present time given the fact that my panels MAY be removed today by my roofers (an agreement supposedly made between my roofers and GEE). I ask that this complaint NOT BE closed out until the issue has been resolved
Regards,
*** ***
I have a very simple questionWhy were my solar panels installed under the shade of 50+ year old oak trees? Did your professionals not see this being a problem in the summer when the sun would be at its strongest? Do you believe I would've accepted this in any way shape or form? SHOULD THE PANELS HAVE BEEN INSTALLED WHERE THEY ARE OR EVEN AT ALL? Why would any client agree to being responsible for trimming foot tall, 50+ year old oak trees at a huge expense in addition to an already huge amount of money for the panels and everything that goes with it? An electrician named *** came out to assess if my equipment was even functioningThat's how poorly placed my panels were in AugustHe said it wasn't doing much of anything because of the tree coverageHe went to his truck and came back with a device that saw where the sun would be passing over my house that time of yearHe said the trees were the reason why nothing was workingHe said the trees would need to be cutHe contacted the necessary people and I never heard from him again nor does he return messagesI then got in touch with *** *** and copied *** ***This was on August 31stI finally spoke to *** *** on September 8thon September 29th, *** *** told me she was waiting back to hear from the tree trimmer(I have an e-mail showing thatI can easily copy and paste screen shots of those e-mails.) NOTHING has happened since*** claims to be traveling a lot and has done nothing to resolve thisI even received an e-mail from *** *** on 10/saying he needed to know who I was dealing withI told him that very day that I was dealing with *** ***I have not heard anything back from anyone sinceAnd here I am today finding out That my tree trimming was denied(Shouldn't any client be notified of something like that even if it is a fair judgment?) I needed to supply proof that someone said my trees needed to be trimmed(Why does that fall on the client when someone came to access my equipment and saw the issue was something other than the equipment? If that person didn't follow through, why does that fall on me? I'm not holding the employees hand while doing their job.) and I am responsible for dishing out more money to pay for tree trimming for a foot oak tree under which solar panels were installed by YOUR PEOPLENo one in their right mind would agree to anything like thatSo what is the next move? I've dealt with people who have disappeared off the planet, who have offered ZERO help and now your company is not doing anything unless I initiate contactHow professional is that? All that's being done is you receiving $from me per month for something that was installed in a terrible place underneath trees that have existed for decades and I'm the one at fault? PLEASE explain to me how anyone with a conscious can think this is fair and morally just.
Regards,
Hi *** Our records indicate that you have been in contact with a customer service representative, *** ***It is per my understanding that she has explained our internal process with you so we can get you taken care ofI will be working to get a reimbursement for you for the months
you made payments on your system without it being connected*** will be in contact with you in regardsWe sincerely apologize for the delays and frustrations you have experienced. Thank you for your time. *** ***
*** *** *** Revdex.comMESSAGE:*** *** emailed me on 6/18/and said my check for $was being cut next week. I never received it. I emailed her on 7/19/and told her that I never received my check nor has anyone ever contacted me to come out to check my panels since they seem not to be working properly.She did not respond until 7/25/16, when I filed another complaint with the Revdex.com. She then said on 7/27/that she had double checked on the status of my check and it will be mailed out next Friday, which should be tomorrow! So I guess we will see if it comes.On July 25th, *** also emailed me that I should be receiving a call tomorrow to schedule someone to come out and look at my panels. No one has yet to call and schedule anything. I emailed her yesterday letting her know that no one has contacted me and she has not responded.My contract specifically states that these panels are under warranty with Global for a year and after that it is a manufacturer warranty. I have NOT had them a year and just want them looked at and fixed! *** *** *** *** *** * *** *** *** *** * ** ***
Revdex.comMESSAGE FROM BUSINESS: Hi ***I wanted to sincerely apologize for the frustration and the experience you have endured in your dealings with GEE.I know that you and I have spoken several times, and that I do make sure to follow up with you, and try my best to keep you in the loop with any information I do receive.I am trying my best to expedite the issues that you are having. As you already know, I have been trying to see what I need to do as far as making sure your system is up and running correctly.I will contact the project managers again, to see when we can get a date set up for them to come out there.Also, like we have previously spoken about, I will touch base with my manager to see which is going to be the best route for us to take in regards to your savings analysis and reimbursement.Please know I am working on your issues, and once I have more information I will be in contact with you.Thank you,*** ***
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*** On behalf of Global Efficient Energy I apologize that it has taken this long to get some type of resolutionI will contact you personally tomorrow while I'm in the office to get all the details from your side so I can expedite thisI will send you an email containing the contents of
this message as well as my contact information for future referenceI don't believe I've ever spoken with you before and I have not been in charge of your Savings Analysis but rest assured that I'm assuming all responsibility regarding the complaint you filed with Revdex.com going forwardI look forward to speaking with you. *** ***