***, I would like the payment in form of a check sent to me at the address below Once I receive the check I will accept this claim as resolved
Regards,
*** ***
We appreciate and do understand that you have sent some of your bills to us but we do not have close to what is needed to have an accurate determinationWe do believe there is a bit of confusion regarding the Solar Panels and the claim of 50% savings, we agree with the electricians The your Solar panels alone do not produce enough electricity to equal a 50% savings, nor were they sold to you in this manner The combination of the entire package of energy saving products are designed to save you 50% We did offer you a savings assurance to protect you in the rare circumstance the full savings are not realized It is extremely difficult to install energy savings equipment and save nothingEverything is noted in your file and there will be no need to update anyone, please email *** to determine what additional data is needed and we can move toward a final resolution We truly appreciate the opportunity to service you and help resolve your concerns
Hi, I do show that a check was sent out on 11/13/as initially promisedWe received a call about a little over a week later, advising you did not receive thisOur accounting department advised you stated you would call us back if you did not get the checkMy records indicate you did not
call back If you did, and this was not documented I sincerely apologizeI have verified the check submitted on 11/13/never cleared the bank, and have placed a replacement check in the mail for deliveryPlease call me directly should you not receive this by end of weekThank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are working internally to determine the best plan of action fit to resolve your issuesGaining your satisfaction is a top priority and we will do our best to regain this from youPlease be patient as we work with our executive board team to determine the next best necessary stepsThank you
Mr*** was offered a settlement on the condition that he sign and return a releaseWorth is still fully prepared to honor this offer, but has yet to receive the releaseIf Mr*** needs it sent again, we can have the customer relations representative send him another copyOnce it's returned
signed, the settlement check will be shipped overnight to him with tracking provided via email
The company stating that they have wasted many hours sending employees to my house that I have SENT AWAY is inaccurate From the day this mess of the insulation installation began (8/14/15), they have REFUSED to send out a trained professional, someone who can make decisions for the company, and/or someone that knows anything about the products they are "professionally" selling They do NOT return phone calls, and most of their employees (who have been to my house) are sub-contractors that only know very little of the English language, much less being able to understand what I am showing them are the issues or what they have been instructed to correct Their whole McDonald's marketing excuse is comical too At least McDonald's is a successful, reputable company I completely understand there being a slight difference in product pictures I do not understand there being a night and day difference as to what products they are supposedly the experts at installing Obviously, when insulation is allowed to be hap-hazardly applied in a sweeping sprayed motion, one can NOT guarantee the same thickness of the overall product and yet, they claim it to be uniform Uniform although it is never the GEE standard to shave the foam to make it such and despite their pictures clearly demonstrating that this IS a step in their process Additionally, they removed insulation from walls, ceilings, and floors, only replacing it with their sloppy foam on my ceilings I do not know if this is the direct cause for my doubled electric bills, but I would bet it is As previously stated, I want this foam mess removed and my insulation replaced I have given GEE more than enough opportunities to come out and understand the issue (separate occasions, I have had "employees" here) It is a complete WASTE of MY time to send out yet another clecrew who are not advised as to what I have previously been promised they would be out here to do I work too, and all these so-called visits have cost me time away from my job It is NOT my fault GEE hasn't lived up to their end of this contract I have been more than fair and more than patient in attempting to get this resolved in a quick and reasonable manner I have taken time off from work on five separate occasions, not including the original two days of insulation Maybe if GEE actually provided a "Personal Relationship Specialist" as they promised in their literature, and if such an employee actually existed; said employee could have been at the client jobsite PRIOR to their crews coming out, and we wouldn't be in this situation now
Hi Mrs*** I have requested the attention of my San Antonio office to help resolve your complaint as quickly as possibleI am currently gathering additional information needed to better serve youThank you for your patience
Hi Mr***. As you know we have been in touch since late last weekI have delivered your savings analysis results to you at which you advised you would like to discuss with your wife the preferred reimbursement optionsJust wanted to follow up Revdex.com so all parties are aware communication is
being made and we are working towards a resolution
Hi Mr***, My records show that you have been working with Mr*** *** in an attempt to resolve the current issues you are facingI have requested an update from Mr*** so we can get moving on this as quickly as possibleI appreciate your patience and look forward to getting this resolved as quickly as possible
***, Thank you so much for giving me those documents so I can reviewUnfortunately I'm still having a hard time seeing how you plugged in the information from your electricity bill into the spreadsheet as I'm not locating any matching numbers on the spreadsheet that corresponds with the bill/monthIf you can please call me after 2PM as I'll be in meetings before then I'd really appreciateI tried calling the home number that we have listed but I wasn't able to reach youI will list my contact information below, have a great day! *** ***
*** *** *** ***
***
Revdex.com:
I do not want to accept the offer to have my complaint ID *** go to an Arbitration Hearing.An update to my response to Global Efficient Energy on 10-05-15; Global finally responded with a phone call on 10-05-15, we were able to resolve all issues and everything was resolved over the telephone.They did offer an apology for the lack of communication we have had and we all moved forward and came to an agreement.They agreed to install an additional solar panels FREE OF CHARGE with the understanding that my savings guarantee would be voided They will also continue to monitor my monthly usage.They did arrive on 10-12-to verify where exactly the new panels would be installed I received a phone call today 10-14-and the additional panels will be installed on 11-03-15.I have not closed the case as of today; ONLY due to lack of completion for the new installation All should be installed and resolved after 11-04-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11082409, and find that this resolution is conditionally satisfactory to me The panels are installed but I think we are waitingfor the line to be installed I have not checked with Enerbank to make sure the advance has been paid but trust that it was done
*** *** fundamentally misunderstands the Company's position*** *** cancelled the transaction after the 3-day periodNotwithstanding the untimeliness of the cancellation, the Company is willing to instruct the relevant lender to cancel the subject debt, subject to the following restriction: the Company merely wants to recover the cost of the products installed on the home after the 3-day period --- the solar-powered attic fansWe want to come to an agreement about that price, and waive the balanceThe conversation the undersigned had with *** *** acknowledged that the approximate $8,figure would be excessive for the installation of the attic fansFree fans (after the 3-day cancellation period), though, would result in an unjust enrichment to *** ***It is the Company's position that this matter could be resolved in a matter of minutes if *** *** would simply agree to a substantially reduced figure that reflects (1) the cost of the fans and (2) the cost of the fans installation on her home. With regards to the specious claims of fraud, *** *** produced to the Revdex.com, as part of her complaint, a recorded quality control call wherein she acknowledges the terms of the transactionMoreover, *** ***'s claims of fraud evidences that she does not know the elements of that cause of actionAccordingly, to that end, the Company categorically denies that charge, particularly in light of the lack of ripeness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.*** *** I am attaching my Excel files for electric and gas bill comparisons. I am also attaching an invoice from another company that I had to have remove and reinstall my solar panels to have my roof replaced. This is something that Global Efficient Energy was supposed to do once at no charge to me. I could not wait any longer for my roof to be replaced. I had water leaking in my living room. Initially I was quoted for the remove and re-install, but was able to negotiate the price to 700.00. With this reduction the new total that Global would owes me is $
Regards,
*** ***
***, I am truly sorry that you felt that I was being rude and tacky, that was never my intentionWhen we began speaking, you were in agreement that something wasn't right with your bill and I still believe that there isI have spent some time replying back and explaining why, I wouldn't
have done that if we were just some scam of a company that didn't care about your concernsI DO care about your concerns, but I cannot fix what is being doneI understand that the rep sat down with you and went over every charge but that doesn't change anything about the error with your billAs I mentioned, on your bill for consumption it says "D" for delivered meaning they provided that electricity to youThen below that there is "R" for received meaning they RECEIVED energy from youWhen I originally spoke with the representative from the electricity company because I was concerned about it, he told that it was because you're using it before it can be bought backThis IS something that happens, however that is not what is happening in your caseThe problem with him statement is that if you were using it before it could be bought back, then they never would have received itYou do not have the capability to store the electricity your panels produceEvery day you produce energy, if you use kWh's but produce kWh's, then that would be kWh's back to your utility companyThat is what you receive credit for, the kWh's that went back to themThis happens every day, therefore the electricity your utility company receives is not just what you produce in general for the entire monthNow, if you were using the electricity before it could be bought back as they say, then they would never receive itIf you use kWh's one day but produce kWh, you are not going to get a credit for thatYou can't physically see it as a number on your bill but instead of receiving credit for kWh's, it will just show that you only used kWh's of the utility company's supplied energy since the remaining kWh's came from the panelsThese are hypothetical numbers of courseIf a person had panels that produced kWh's a day, but they used kWh's a day, they would never see a credit because no electricity went back to the utility companyYou only see your bill, I see hundreds of bills a week and this is how is works everywhereThe utility company is not a free monitoring systemThe kWh's your bill shows as "Received" is not the total kWh's that your panels produced, this is the total number of kilowatts that were excess throughout the month meaning it went back to the utility companyTherefore, they should be giving you credit for thisI am not lying, I am not trying to pull one over on youI know it is extremely frustrating to have two different sides denying any wrongdoing but I cannot fix this situationThe only ones who can is your utility companyAdditionally, your utility company is the only company I've ever seen that charges a $fee for a secondary meterBecause of this, there will ALWAYS be $more than any bill you've had previouslyWe had a talk with them about this and told them that it was ridiculous and unfairI will be happy to speak with them about it, however I am nothing to themThey are not going to want to credit you back for all the months they haven'tI have been told by customers that they had to escalate it beyond the employees answering the phone for them to get it resolvedWhen I speak with the representative from the company, and they argue that you're using it, and then I explain in depth how you're not but they won't listen to me because I'm not a customer, then what? If we were in the wrong, we could definitely talk about rectifying the situation but we're notThis is not meant to be rude but it's not logical that we would have to pay back your loan and pay the labor & gas to have the panels removed because your utility company will not give you credit for what you're giving themRegardless though I will be happy to speak with themPlease email me their contact information and I will contact them on Tuesday the 7th, once I return from out of townI hope this message finds you well and that your family has a great weekend.Best Regards,*** *
We have documentation stating and both your wife and yourself have stated there was previous electrical work done at the home prior to our installation Your electrical service panel should be grounded 100% of the time, always and forever, as mentioned before this your panel was not grounded prior to our visit and that was not our responsibility, national electrical code states all service panels must be grounded at all times Whomever installed\serviced your service panel previously is responsible The report we received from our licensed electrician which was relayed to our National Electrical Foremen to review stated, there were numerous loose wires throughout your attic space, many of the wires had exposed connections and was not up to code In March when the previously attached letter was sent regarding our decision, your wife called in and spoke to *** and acknowledged there would be no reimbursement, she then thanked *** for her efforts by looking into your request Now almost months later we receive this complaint, to be frank, we are confused about this complaint has all been previously discussed and agreed to We apologize if you feel Mr*** couldn't help explain the situation We would be more than happy to review any other or new documentation you may have regarding this matter
As Mr*** stated, we have an scheduled meeting this week and will discuss a resolution further We feel very confident a amicable resolution will be achieved and we appreciate your willingness to do so Thank you again
No document was attachedAn amended complaint to apprise the reader of the customer's issues is necessary
***, I would like the payment in form of a check sent to me at the address below Once I receive the check I will accept this claim as resolved
Regards,
*** ***
We appreciate and do understand that you have sent some of your bills to us but we do not have close to what is needed to have an accurate determinationWe do believe there is a bit of confusion regarding the Solar Panels and the claim of 50% savings, we agree with the electricians The your Solar panels alone do not produce enough electricity to equal a 50% savings, nor were they sold to you in this manner The combination of the entire package of energy saving products are designed to save you 50% We did offer you a savings assurance to protect you in the rare circumstance the full savings are not realized It is extremely difficult to install energy savings equipment and save nothingEverything is noted in your file and there will be no need to update anyone, please email *** to determine what additional data is needed and we can move toward a final resolution We truly appreciate the opportunity to service you and help resolve your concerns
Hi, I do show that a check was sent out on 11/13/as initially promisedWe received a call about a little over a week later, advising you did not receive thisOur accounting department advised you stated you would call us back if you did not get the checkMy records indicate you did not
call back If you did, and this was not documented I sincerely apologizeI have verified the check submitted on 11/13/never cleared the bank, and have placed a replacement check in the mail for deliveryPlease call me directly should you not receive this by end of weekThank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are working internally to determine the best plan of action fit to resolve your issuesGaining your satisfaction is a top priority and we will do our best to regain this from youPlease be patient as we work with our executive board team to determine the next best necessary stepsThank you
Mr*** was offered a settlement on the condition that he sign and return a releaseWorth is still fully prepared to honor this offer, but has yet to receive the releaseIf Mr*** needs it sent again, we can have the customer relations representative send him another copyOnce it's returned
signed, the settlement check will be shipped overnight to him with tracking provided via email
The company stating that they have wasted many hours sending employees to my house that I have SENT AWAY is inaccurate From the day this mess of the insulation installation began (8/14/15), they have REFUSED to send out a trained professional, someone who can make decisions for the company, and/or someone that knows anything about the products they are "professionally" selling They do NOT return phone calls, and most of their employees (who have been to my house) are sub-contractors that only know very little of the English language, much less being able to understand what I am showing them are the issues or what they have been instructed to correct Their whole McDonald's marketing excuse is comical too At least McDonald's is a successful, reputable company I completely understand there being a slight difference in product pictures I do not understand there being a night and day difference as to what products they are supposedly the experts at installing Obviously, when insulation is allowed to be hap-hazardly applied in a sweeping sprayed motion, one can NOT guarantee the same thickness of the overall product and yet, they claim it to be uniform Uniform although it is never the GEE standard to shave the foam to make it such and despite their pictures clearly demonstrating that this IS a step in their process Additionally, they removed insulation from walls, ceilings, and floors, only replacing it with their sloppy foam on my ceilings I do not know if this is the direct cause for my doubled electric bills, but I would bet it is As previously stated, I want this foam mess removed and my insulation replaced I have given GEE more than enough opportunities to come out and understand the issue (separate occasions, I have had "employees" here) It is a complete WASTE of MY time to send out yet another clecrew who are not advised as to what I have previously been promised they would be out here to do I work too, and all these so-called visits have cost me time away from my job It is NOT my fault GEE hasn't lived up to their end of this contract I have been more than fair and more than patient in attempting to get this resolved in a quick and reasonable manner I have taken time off from work on five separate occasions, not including the original two days of insulation Maybe if GEE actually provided a "Personal Relationship Specialist" as they promised in their literature, and if such an employee actually existed; said employee could have been at the client jobsite PRIOR to their crews coming out, and we wouldn't be in this situation now
Hi Mrs*** I have requested the attention of my San Antonio office to help resolve your complaint as quickly as possibleI am currently gathering additional information needed to better serve youThank you for your patience
Hi Mr***. As you know we have been in touch since late last weekI have delivered your savings analysis results to you at which you advised you would like to discuss with your wife the preferred reimbursement optionsJust wanted to follow up Revdex.com so all parties are aware communication is
being made and we are working towards a resolution
Hi Mr***, My records show that you have been working with Mr*** *** in an attempt to resolve the current issues you are facingI have requested an update from Mr*** so we can get moving on this as quickly as possibleI appreciate your patience and look forward to getting this resolved as quickly as possible
***, Thank you so much for giving me those documents so I can reviewUnfortunately I'm still having a hard time seeing how you plugged in the information from your electricity bill into the spreadsheet as I'm not locating any matching numbers on the spreadsheet that corresponds with the bill/monthIf you can please call me after 2PM as I'll be in meetings before then I'd really appreciateI tried calling the home number that we have listed but I wasn't able to reach youI will list my contact information below, have a great day! *** ***
*** *** *** ***
***
Revdex.com:
I do not want to accept the offer to have my complaint ID *** go to an Arbitration Hearing.An update to my response to Global Efficient Energy on 10-05-15; Global finally responded with a phone call on 10-05-15, we were able to resolve all issues and everything was resolved over the telephone.They did offer an apology for the lack of communication we have had and we all moved forward and came to an agreement.They agreed to install an additional solar panels FREE OF CHARGE with the understanding that my savings guarantee would be voided They will also continue to monitor my monthly usage.They did arrive on 10-12-to verify where exactly the new panels would be installed I received a phone call today 10-14-and the additional panels will be installed on 11-03-15.I have not closed the case as of today; ONLY due to lack of completion for the new installation All should be installed and resolved after 11-04-
I have obtained approval to release the remaining $1,savings reimbursement to youThank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11082409, and find that this resolution is conditionally satisfactory to me The panels are installed but I think we are waitingfor the line to be installed I have not checked with Enerbank to make sure the advance has been paid but trust that it was done
*** *** fundamentally misunderstands the Company's position*** *** cancelled the transaction after the 3-day periodNotwithstanding the untimeliness of the cancellation, the Company is willing to instruct the relevant lender to cancel the subject debt, subject to the following restriction: the Company merely wants to recover the cost of the products installed on the home after the 3-day period --- the solar-powered attic fansWe want to come to an agreement about that price, and waive the balanceThe conversation the undersigned had with *** *** acknowledged that the approximate $8,figure would be excessive for the installation of the attic fansFree fans (after the 3-day cancellation period), though, would result in an unjust enrichment to *** ***It is the Company's position that this matter could be resolved in a matter of minutes if *** *** would simply agree to a substantially reduced figure that reflects (1) the cost of the fans and (2) the cost of the fans installation on her home. With regards to the specious claims of fraud, *** *** produced to the Revdex.com, as part of her complaint, a recorded quality control call wherein she acknowledges the terms of the transactionMoreover, *** ***'s claims of fraud evidences that she does not know the elements of that cause of actionAccordingly, to that end, the Company categorically denies that charge, particularly in light of the lack of ripeness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.*** *** I am attaching my Excel files for electric and gas bill comparisons. I am also attaching an invoice from another company that I had to have remove and reinstall my solar panels to have my roof replaced. This is something that Global Efficient Energy was supposed to do once at no charge to me. I could not wait any longer for my roof to be replaced. I had water leaking in my living room. Initially I was quoted for the remove and re-install, but was able to negotiate the price to 700.00. With this reduction the new total that Global would owes me is $
Regards,
*** ***
***, I am truly sorry that you felt that I was being rude and tacky, that was never my intentionWhen we began speaking, you were in agreement that something wasn't right with your bill and I still believe that there isI have spent some time replying back and explaining why, I wouldn't
have done that if we were just some scam of a company that didn't care about your concernsI DO care about your concerns, but I cannot fix what is being doneI understand that the rep sat down with you and went over every charge but that doesn't change anything about the error with your billAs I mentioned, on your bill for consumption it says "D" for delivered meaning they provided that electricity to youThen below that there is "R" for received meaning they RECEIVED energy from youWhen I originally spoke with the representative from the electricity company because I was concerned about it, he told that it was because you're using it before it can be bought backThis IS something that happens, however that is not what is happening in your caseThe problem with him statement is that if you were using it before it could be bought back, then they never would have received itYou do not have the capability to store the electricity your panels produceEvery day you produce energy, if you use kWh's but produce kWh's, then that would be kWh's back to your utility companyThat is what you receive credit for, the kWh's that went back to themThis happens every day, therefore the electricity your utility company receives is not just what you produce in general for the entire monthNow, if you were using the electricity before it could be bought back as they say, then they would never receive itIf you use kWh's one day but produce kWh, you are not going to get a credit for thatYou can't physically see it as a number on your bill but instead of receiving credit for kWh's, it will just show that you only used kWh's of the utility company's supplied energy since the remaining kWh's came from the panelsThese are hypothetical numbers of courseIf a person had panels that produced kWh's a day, but they used kWh's a day, they would never see a credit because no electricity went back to the utility companyYou only see your bill, I see hundreds of bills a week and this is how is works everywhereThe utility company is not a free monitoring systemThe kWh's your bill shows as "Received" is not the total kWh's that your panels produced, this is the total number of kilowatts that were excess throughout the month meaning it went back to the utility companyTherefore, they should be giving you credit for thisI am not lying, I am not trying to pull one over on youI know it is extremely frustrating to have two different sides denying any wrongdoing but I cannot fix this situationThe only ones who can is your utility companyAdditionally, your utility company is the only company I've ever seen that charges a $fee for a secondary meterBecause of this, there will ALWAYS be $more than any bill you've had previouslyWe had a talk with them about this and told them that it was ridiculous and unfairI will be happy to speak with them about it, however I am nothing to themThey are not going to want to credit you back for all the months they haven'tI have been told by customers that they had to escalate it beyond the employees answering the phone for them to get it resolvedWhen I speak with the representative from the company, and they argue that you're using it, and then I explain in depth how you're not but they won't listen to me because I'm not a customer, then what? If we were in the wrong, we could definitely talk about rectifying the situation but we're notThis is not meant to be rude but it's not logical that we would have to pay back your loan and pay the labor & gas to have the panels removed because your utility company will not give you credit for what you're giving themRegardless though I will be happy to speak with themPlease email me their contact information and I will contact them on Tuesday the 7th, once I return from out of townI hope this message finds you well and that your family has a great weekend.Best Regards,*** *
We have documentation stating and both your wife and yourself have stated there was previous electrical work done at the home prior to our installation Your electrical service panel should be grounded 100% of the time, always and forever, as mentioned before this your panel was not grounded prior to our visit and that was not our responsibility, national electrical code states all service panels must be grounded at all times Whomever installed\serviced your service panel previously is responsible The report we received from our licensed electrician which was relayed to our National Electrical Foremen to review stated, there were numerous loose wires throughout your attic space, many of the wires had exposed connections and was not up to code In March when the previously attached letter was sent regarding our decision, your wife called in and spoke to *** and acknowledged there would be no reimbursement, she then thanked *** for her efforts by looking into your request Now almost months later we receive this complaint, to be frank, we are confused about this complaint has all been previously discussed and agreed to We apologize if you feel Mr*** couldn't help explain the situation We would be more than happy to review any other or new documentation you may have regarding this matter
As Mr*** stated, we have an scheduled meeting this week and will discuss a resolution further We feel very confident a amicable resolution will be achieved and we appreciate your willingness to do so Thank you again