Hi Mr***, My records show that you have been working with Mr*** *** in an attempt to resolve the current issues you are facingI have requested an update from Mr*** so we can get moving on this as quickly as possibleI appreciate your patience and look forward to getting this resolved as quickly as possible
***, Thank you so much for giving me those documents so I can reviewUnfortunately I'm still having a hard time seeing how you plugged in the information from your electricity bill into the spreadsheet as I'm not locating any matching numbers on the spreadsheet that corresponds with the bill/monthIf you can please call me after 2PM as I'll be in meetings before then I'd really appreciateI tried calling the home number that we have listed but I wasn't able to reach youI will list my contact information below, have a great day! *** ***
*** *** *** ***
***
Complaint: ***
I am rejecting this response because:Our first panels were installed May and we have submitted bills for year but received no reply and only see lack of concern on your companies part We are not happy with your customer service and the slow responses we get to get anything resolvedAt this point we have decided to not do any business with your company and are asking to have your company remove all panels (First and second orders) and a complete refund of the total amount from both orders, and to also have our property restored to its original state before any panels were installedNote to Revdex.comI have researched on this company and the many changes of their name in just the last couple years, and they are getting many bad reviews and complaints of the same exact issues we are having and no one is giving any positive feed back on this company (s) or getting anything resolvedA couple other states had this company doing business with their residents and many people are having too much problems with the service they had recieved also and some people are talking about law suitsAs the company has done business in Texas there are also too many complaints with this company and now they are seeming to change their name to get around the complaints Global Efficient Energy, GEE, Envismart.
Regards,
*** ***
Mr*** was offered a settlement on the condition that he sign and return a releaseWorth is still fully prepared to honor this offer, but has yet to receive the releaseIf Mr*** needs it sent again, we can have the customer relations representative send him another copyOnce it's returned
signed, the settlement check will be shipped overnight to him with tracking provided via email
Hi, I do show that a check was sent out on 11/13/as initially promisedWe received a call about a little over a week later, advising you did not receive thisOur accounting department advised you stated you would call us back if you did not get the checkMy records indicate you did not
call back If you did, and this was not documented I sincerely apologizeI have verified the check submitted on 11/13/never cleared the bank, and have placed a replacement check in the mail for deliveryPlease call me directly should you not receive this by end of weekThank you for your patience
Revdex.com:
I do not want to accept the offer to have my complaint ID *** go to an Arbitration Hearing.An update to my response to Global Efficient Energy on 10-05-15; Global finally responded with a phone call on 10-05-15, we were able to resolve all issues and everything was resolved over the telephone.They did offer an apology for the lack of communication we have had and we all moved forward and came to an agreement.They agreed to install an additional solar panels FREE OF CHARGE with the understanding that my savings guarantee would be voided They will also continue to monitor my monthly usage.They did arrive on 10-12-to verify where exactly the new panels would be installed I received a phone call today 10-14-and the additional panels will be installed on 11-03-15.I have not closed the case as of today; ONLY due to lack of completion for the new installation All should be installed and resolved after 11-04-
The company stating that they have wasted many hours sending employees to my house that I have SENT AWAY is inaccurate From the day this mess of the insulation installation began (8/14/15), they have REFUSED to send out a trained professional, someone who can make decisions for the company, and/or someone that knows anything about the products they are "professionally" selling They do NOT return phone calls, and most of their employees (who have been to my house) are sub-contractors that only know very little of the English language, much less being able to understand what I am showing them are the issues or what they have been instructed to correct Their whole McDonald's marketing excuse is comical too At least McDonald's is a successful, reputable company I completely understand there being a slight difference in product pictures I do not understand there being a night and day difference as to what products they are supposedly the experts at installing Obviously, when insulation is allowed to be hap-hazardly applied in a sweeping sprayed motion, one can NOT guarantee the same thickness of the overall product and yet, they claim it to be uniform Uniform although it is never the GEE standard to shave the foam to make it such and despite their pictures clearly demonstrating that this IS a step in their process Additionally, they removed insulation from walls, ceilings, and floors, only replacing it with their sloppy foam on my ceilings I do not know if this is the direct cause for my doubled electric bills, but I would bet it is As previously stated, I want this foam mess removed and my insulation replaced I have given GEE more than enough opportunities to come out and understand the issue (separate occasions, I have had "employees" here) It is a complete WASTE of MY time to send out yet another clecrew who are not advised as to what I have previously been promised they would be out here to do I work too, and all these so-called visits have cost me time away from my job It is NOT my fault GEE hasn't lived up to their end of this contract I have been more than fair and more than patient in attempting to get this resolved in a quick and reasonable manner I have taken time off from work on five separate occasions, not including the original two days of insulation Maybe if GEE actually provided a "Personal Relationship Specialist" as they promised in their literature, and if such an employee actually existed; said employee could have been at the client jobsite PRIOR to their crews coming out, and we wouldn't be in this situation now
We appreciate and do understand that you have sent some of your bills to us but we do not have close to what is needed to have an accurate determinationWe do believe there is a bit of confusion regarding the Solar Panels and the claim of 50% savings, we agree with the electricians The your Solar panels alone do not produce enough electricity to equal a 50% savings, nor were they sold to you in this manner The combination of the entire package of energy saving products are designed to save you 50% We did offer you a savings assurance to protect you in the rare circumstance the full savings are not realized It is extremely difficult to install energy savings equipment and save nothingEverything is noted in your file and there will be no need to update anyone, please email *** to determine what additional data is needed and we can move toward a final resolution We truly appreciate the opportunity to service you and help resolve your concerns
Hi Mr***. As you know we have been in touch since late last weekI have delivered your savings analysis results to you at which you advised you would like to discuss with your wife the preferred reimbursement optionsJust wanted to follow up Revdex.com so all parties are aware communication is
being made and we are working towards a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***, I would like the payment in form of a check sent to me at the address below Once I receive the check I will accept this claim as resolved
Regards,
*** ***
*** *** fundamentally misunderstands the Company's position*** *** cancelled the transaction after the 3-day periodNotwithstanding the untimeliness of the cancellation, the Company is willing to instruct the relevant lender to cancel the subject debt, subject to the following restriction: the Company merely wants to recover the cost of the products installed on the home after the 3-day period --- the solar-powered attic fansWe want to come to an agreement about that price, and waive the balanceThe conversation the undersigned had with *** *** acknowledged that the approximate $8,figure would be excessive for the installation of the attic fansFree fans (after the 3-day cancellation period), though, would result in an unjust enrichment to *** ***It is the Company's position that this matter could be resolved in a matter of minutes if *** *** would simply agree to a substantially reduced figure that reflects (1) the cost of the fans and (2) the cost of the fans installation on her home. With regards to the specious claims of fraud, *** *** produced to the Revdex.com, as part of her complaint, a recorded quality control call wherein she acknowledges the terms of the transactionMoreover, *** ***'s claims of fraud evidences that she does not know the elements of that cause of actionAccordingly, to that end, the Company categorically denies that charge, particularly in light of the lack of ripeness
Our records show that the $referral check was submitted to you via mail on 12/18/While I do apologize for the delay, the check has been sentCheck number is My accounting department has verified this check has not yet clearedIf we need to cancel the previous check sent out, and send a new check to our office to be hand delivered to you please let us know and I would be more than happy to complete the request for you. Thank you!
We have documentation stating and both your wife and yourself have stated there was previous electrical work done at the home prior to our installation Your electrical service panel should be grounded 100% of the time, always and forever, as mentioned before this your panel was not grounded prior to our visit and that was not our responsibility, national electrical code states all service panels must be grounded at all times Whomever installed\serviced your service panel previously is responsible The report we received from our licensed electrician which was relayed to our National Electrical Foremen to review stated, there were numerous loose wires throughout your attic space, many of the wires had exposed connections and was not up to code In March when the previously attached letter was sent regarding our decision, your wife called in and spoke to *** and acknowledged there would be no reimbursement, she then thanked *** for her efforts by looking into your request Now almost months later we receive this complaint, to be frank, we are confused about this complaint has all been previously discussed and agreed to We apologize if you feel Mr*** couldn't help explain the situation We would be more than happy to review any other or new documentation you may have regarding this matter
We are proposing to Mr*** today to remove solar panels from his homeAdditionally we will be requesting the loan payoff for his financing account and will negotiate the pay off balance*** will be calling him today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11082409, and find that this resolution is conditionally satisfactory to me The panels are installed but I think we are waitingfor the line to be installed I have not checked with Enerbank to make sure the advance has been paid but trust that it was done
As Mr*** stated, we have an scheduled meeting this week and will discuss a resolution further We feel very confident a amicable resolution will be achieved and we appreciate your willingness to do so Thank you again
My refund was supposed to go out on the 18th but it has not yet arrivedCan you tell me when I should expect it?
Hi Mr***, My records show that you have been working with Mr*** *** in an attempt to resolve the current issues you are facingI have requested an update from Mr*** so we can get moving on this as quickly as possibleI appreciate your patience and look forward to getting this resolved as quickly as possible
***, Thank you so much for giving me those documents so I can reviewUnfortunately I'm still having a hard time seeing how you plugged in the information from your electricity bill into the spreadsheet as I'm not locating any matching numbers on the spreadsheet that corresponds with the bill/monthIf you can please call me after 2PM as I'll be in meetings before then I'd really appreciateI tried calling the home number that we have listed but I wasn't able to reach youI will list my contact information below, have a great day! *** ***
*** *** *** ***
***
Complaint: ***
I am rejecting this response because:Our first panels were installed May and we have submitted bills for year but received no reply and only see lack of concern on your companies part We are not happy with your customer service and the slow responses we get to get anything resolvedAt this point we have decided to not do any business with your company and are asking to have your company remove all panels (First and second orders) and a complete refund of the total amount from both orders, and to also have our property restored to its original state before any panels were installedNote to Revdex.comI have researched on this company and the many changes of their name in just the last couple years, and they are getting many bad reviews and complaints of the same exact issues we are having and no one is giving any positive feed back on this company (s) or getting anything resolvedA couple other states had this company doing business with their residents and many people are having too much problems with the service they had recieved also and some people are talking about law suitsAs the company has done business in Texas there are also too many complaints with this company and now they are seeming to change their name to get around the complaints Global Efficient Energy, GEE, Envismart.
Regards,
*** ***
Mr*** was offered a settlement on the condition that he sign and return a releaseWorth is still fully prepared to honor this offer, but has yet to receive the releaseIf Mr*** needs it sent again, we can have the customer relations representative send him another copyOnce it's returned
signed, the settlement check will be shipped overnight to him with tracking provided via email
Hi, I do show that a check was sent out on 11/13/as initially promisedWe received a call about a little over a week later, advising you did not receive thisOur accounting department advised you stated you would call us back if you did not get the checkMy records indicate you did not
call back If you did, and this was not documented I sincerely apologizeI have verified the check submitted on 11/13/never cleared the bank, and have placed a replacement check in the mail for deliveryPlease call me directly should you not receive this by end of weekThank you for your patience
Revdex.com:
I do not want to accept the offer to have my complaint ID *** go to an Arbitration Hearing.An update to my response to Global Efficient Energy on 10-05-15; Global finally responded with a phone call on 10-05-15, we were able to resolve all issues and everything was resolved over the telephone.They did offer an apology for the lack of communication we have had and we all moved forward and came to an agreement.They agreed to install an additional solar panels FREE OF CHARGE with the understanding that my savings guarantee would be voided They will also continue to monitor my monthly usage.They did arrive on 10-12-to verify where exactly the new panels would be installed I received a phone call today 10-14-and the additional panels will be installed on 11-03-15.I have not closed the case as of today; ONLY due to lack of completion for the new installation All should be installed and resolved after 11-04-
The company stating that they have wasted many hours sending employees to my house that I have SENT AWAY is inaccurate From the day this mess of the insulation installation began (8/14/15), they have REFUSED to send out a trained professional, someone who can make decisions for the company, and/or someone that knows anything about the products they are "professionally" selling They do NOT return phone calls, and most of their employees (who have been to my house) are sub-contractors that only know very little of the English language, much less being able to understand what I am showing them are the issues or what they have been instructed to correct Their whole McDonald's marketing excuse is comical too At least McDonald's is a successful, reputable company I completely understand there being a slight difference in product pictures I do not understand there being a night and day difference as to what products they are supposedly the experts at installing Obviously, when insulation is allowed to be hap-hazardly applied in a sweeping sprayed motion, one can NOT guarantee the same thickness of the overall product and yet, they claim it to be uniform Uniform although it is never the GEE standard to shave the foam to make it such and despite their pictures clearly demonstrating that this IS a step in their process Additionally, they removed insulation from walls, ceilings, and floors, only replacing it with their sloppy foam on my ceilings I do not know if this is the direct cause for my doubled electric bills, but I would bet it is As previously stated, I want this foam mess removed and my insulation replaced I have given GEE more than enough opportunities to come out and understand the issue (separate occasions, I have had "employees" here) It is a complete WASTE of MY time to send out yet another clecrew who are not advised as to what I have previously been promised they would be out here to do I work too, and all these so-called visits have cost me time away from my job It is NOT my fault GEE hasn't lived up to their end of this contract I have been more than fair and more than patient in attempting to get this resolved in a quick and reasonable manner I have taken time off from work on five separate occasions, not including the original two days of insulation Maybe if GEE actually provided a "Personal Relationship Specialist" as they promised in their literature, and if such an employee actually existed; said employee could have been at the client jobsite PRIOR to their crews coming out, and we wouldn't be in this situation now
We appreciate and do understand that you have sent some of your bills to us but we do not have close to what is needed to have an accurate determinationWe do believe there is a bit of confusion regarding the Solar Panels and the claim of 50% savings, we agree with the electricians The your Solar panels alone do not produce enough electricity to equal a 50% savings, nor were they sold to you in this manner The combination of the entire package of energy saving products are designed to save you 50% We did offer you a savings assurance to protect you in the rare circumstance the full savings are not realized It is extremely difficult to install energy savings equipment and save nothingEverything is noted in your file and there will be no need to update anyone, please email *** to determine what additional data is needed and we can move toward a final resolution We truly appreciate the opportunity to service you and help resolve your concerns
No document was attachedAn amended complaint to apprise the reader of the customer's issues is necessary
Hi Mr***. As you know we have been in touch since late last weekI have delivered your savings analysis results to you at which you advised you would like to discuss with your wife the preferred reimbursement optionsJust wanted to follow up Revdex.com so all parties are aware communication is
being made and we are working towards a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***, I would like the payment in form of a check sent to me at the address below Once I receive the check I will accept this claim as resolved
Regards,
*** ***
*** *** fundamentally misunderstands the Company's position*** *** cancelled the transaction after the 3-day periodNotwithstanding the untimeliness of the cancellation, the Company is willing to instruct the relevant lender to cancel the subject debt, subject to the following restriction: the Company merely wants to recover the cost of the products installed on the home after the 3-day period --- the solar-powered attic fansWe want to come to an agreement about that price, and waive the balanceThe conversation the undersigned had with *** *** acknowledged that the approximate $8,figure would be excessive for the installation of the attic fansFree fans (after the 3-day cancellation period), though, would result in an unjust enrichment to *** ***It is the Company's position that this matter could be resolved in a matter of minutes if *** *** would simply agree to a substantially reduced figure that reflects (1) the cost of the fans and (2) the cost of the fans installation on her home. With regards to the specious claims of fraud, *** *** produced to the Revdex.com, as part of her complaint, a recorded quality control call wherein she acknowledges the terms of the transactionMoreover, *** ***'s claims of fraud evidences that she does not know the elements of that cause of actionAccordingly, to that end, the Company categorically denies that charge, particularly in light of the lack of ripeness
Our records show that the $referral check was submitted to you via mail on 12/18/While I do apologize for the delay, the check has been sentCheck number is My accounting department has verified this check has not yet clearedIf we need to cancel the previous check sent out, and send a new check to our office to be hand delivered to you please let us know and I would be more than happy to complete the request for you. Thank you!
We have documentation stating and both your wife and yourself have stated there was previous electrical work done at the home prior to our installation Your electrical service panel should be grounded 100% of the time, always and forever, as mentioned before this your panel was not grounded prior to our visit and that was not our responsibility, national electrical code states all service panels must be grounded at all times Whomever installed\serviced your service panel previously is responsible The report we received from our licensed electrician which was relayed to our National Electrical Foremen to review stated, there were numerous loose wires throughout your attic space, many of the wires had exposed connections and was not up to code In March when the previously attached letter was sent regarding our decision, your wife called in and spoke to *** and acknowledged there would be no reimbursement, she then thanked *** for her efforts by looking into your request Now almost months later we receive this complaint, to be frank, we are confused about this complaint has all been previously discussed and agreed to We apologize if you feel Mr*** couldn't help explain the situation We would be more than happy to review any other or new documentation you may have regarding this matter
We are proposing to Mr*** today to remove solar panels from his homeAdditionally we will be requesting the loan payoff for his financing account and will negotiate the pay off balance*** will be calling him today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11082409, and find that this resolution is conditionally satisfactory to me The panels are installed but I think we are waitingfor the line to be installed I have not checked with Enerbank to make sure the advance has been paid but trust that it was done
As Mr*** stated, we have an scheduled meeting this week and will discuss a resolution further We feel very confident a amicable resolution will be achieved and we appreciate your willingness to do so Thank you again
I have obtained approval to release the remaining $1,savings reimbursement to youThank you for your patience