I understand your frustrations however we do ask that you continue working with Mr*** to determine the best routeWe have and will continue to try and work with you however that will require your correspondence and cooperation. Thank you!
Complaint: ***
I am rejecting this response because: I have provided verbal and written approval to install the new panels on my house to *** *** and *** *** in October and *** *** on November 16thIm also using this email as my approval for you to install the new panels.Please reply with the commitment date and time of the new panel installation.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: ALL correspondence is to be submitted to my lawyer as per my legal case against Global Efficient Energy.
Regards,
*** ***
I apologize that you have been unable to get in touch with a representative at our officeI do show that you are currently owed a $rebateI have submitted a request to my accounting department to have the rebate check expeditedI can have this for you at the earliest on Friday, February the
26th at which you can pick up at our Fort Worth, TX location or I can mail to youAgain, I sincerely apologize for the lack of communication you have receivedI have added $to your rebate check for the inconvenience. Thank you
Hi *** Hope you had a good holiday.*** and *** *** just called me regarding my Revdex.com complaint He told me that Global Efficient Energy is no longer in business and they have taken over the accounts that were left behind He said that since I actually made a complaint through Revdex.com that he is able to offer me a $settlementHe said there is not a budget for him to "make it right" for meIf I accept the $1000, that will effectively close out my complaint He did say I could look into suing GEE but I would fall in line behind many others and if he received a call from an attorney that he would tell the attorney the same thing he told me. I haven't accepted as of now Need to think about it.*** ***
***,I'm late in responding however as agreed, I am responding to your complaint after I made sure that I fulfilled the promise I made to youI know you were out of town temporarily but if you could notify me that you or wife have received the item I mailed to you I would appreciate itIt is never our intentions to have dissatisfied customers and I wish I had been aware of the problem sooner so that I could've resolved it in a much more efficient mannerOver the phone you mentioned you were missing a second item, I have that as well and it will be mailed out to you next weekIf you have further questions or concerns, please reach out to me directly on my cell phone, the one we've been communicating throughI hope that I was able to provide some relief to your familyPlease don't hesitate to reach out to me in the futureHave a great weekend, we'll be in touch soon when I notify you that your item is in the mail. Best Regards,*** **
We dispatched a crew to your home in March when you made the initial call From our understanding *** *** the original installer made this visit and re-caulked the window in question Since Mr*** has not made himself available to re-visit We have spoken with the manufacturer
NT Windows which has agreed to send another tech to your home and attempt to warranty any repairs that may be needed I believe you have spoken with either *** ** *** regarding this issue Please call NT Windows tell them your installer was *** *** and you need another installer for a warranty service call, you can reach them at ###-###-####
For Mr*** we are going to be installing blown in insulation, LED conversion, and attesting to the fact that his existing solar panel array can be scaled upwardsMr*** has agreed to the proposalOur staff internally is going to contact him today to schedule the appointmentMr*** will also be signing a release agreement before work is performed
We understand your concerns and we apologize for any delay We do our absolute best to issue any rebate in an timely manner to our customers, we again apologize for the delay I've attached as reference a copy of your issued check and a copy of the cleared signed check Please let
us know if you need any further assistance
In regards to your statement that you suspect that someone else is living in our home, how do you determine such a thing? There is only myself , my husband and our four dogsEven if there were, how is that any of your business? I do want you to know that we did receive a check for $last week from your company in regards to payment for the meter we had to pay for in January from the entergy companyThank you for your prompt payment once I stated that we never received the check per say it was sent 7/11/I need an email address to send the latest entery bill to, pleaseI had called the Baton Rouge office (***) and left a msg for her to call me back with an email address, but as yet, no return call has been made back to me. As far as ***'s threat made to me over the phone, when I told her how dissatisfied I was with your company and I was willing to take it further with an attorney, she told me to go right ahead but it would do no good because we would not get any satisfaction out of it Others had tried, but to no avail bc I need to wait for my months to be up before I can make any charges stick with my attorney From my talking to other people who have solar panels on their roofs, it is a total joke that we thought panels would do any good for usSome of them have as many as panels on their roof and only had to pay $25,for all of themWe totally got ripped of! I will do everything possible to find a way to make this situation right for us, no matter what it takes...we are good people who do not money to pay for services that do not work for us! All we want is for your company to work with us and do what is right! Fix what is broken Your salesmen WORD was broken to usWe are not getting what was promised to usWe ARE NOT doing anything different than before and DO NOT have anyone else living with us! One of your employees DID agree with me that panels was NOT enough for our homeWere you told that? I was NOT satisfied with the inspections at all and I don't know why you would think I was? Again, please send me an email address so that I may send my latest bill so that you can see I am trying to keep up my end of this messAlso, I am persuing this issue with other companies to see what they tell me about adding other solar panels to my homeI want to hear what they have to say about this mess My attorney will be in contact if this issue does not get resolved in a timely manner, regardless of the months issue or notThis has been going on since last September...ONE YEAR of total misery!!!!
We appreciate your willingness to work with us to resolve some of your concerns, thank you for allowing our crews to come back to your home and check your equipment You are more than welcome to have a third party contractor visit your home to inspect our work if you still feel the work is not to your satisfaction Your net meter reimbursement of $will be issued by 7/11/and directly mailed to you I understand you want action and by sending our crews to evaluate the equipment is the first step in our process The other concern we have is the meter and its apparent malfunction from our understanding From December to February your usage shows a total of KWH, which equals savings of 100% savings for December, January, February and 68% savings for March We are sorry to hear you feel we do not care about our customers, we believe our efforts to help you are clearly stated within your complaint, as we have sent crews, tracked your usage each month and we are attempting to help resolve your concernsWe will absolutely consider adding panels to your system once your savings analysis is completed and we have more accurate date for your home, I have attached your savings data for reference If you notice we have not received any data for your home since June, please send us this usage to be certain we have all your data You can call ###-###-#### and ask to speak with our Customer Service Department Monday-Friday 8AM-5PM
Yes, we have been in touch with a representative from your company almost on a daily basis, MsEmily Brooks, and she has been the only highlight of this entire situationWe had our conference call with Mr*** on the 17th as scheduled, but with NO resolution to speak of yet in sightHe was to speak with a higher authority about our decision changing on the resolution we want from Global Efficiency Energy and call us back on the 18th We have not heard from him yet. I must tell you that we called TWO well known solar panel companies here locally and tried to schedule appointments with them to come out and give us a quote on installing solar panels on our roofNEITHER of the salespeople would come out to see us once they googled our home and saw what we hadThey BOTH told us the very same thing without even knowing that I had called the other company! We were told that there is NO WAY TO INSTALL SOLAR PANELS ON OUR ROOF to SAVE US ANY MONEY BECAUSE OF THE LOCATION OF THE TREES AND THE WAY OUR HOME SITS ON OUR PROPERTY! Now, can you please tell us WHY YOUR SALESMAN, *** ***, could not be that HONEST with us??? From this point on, the only resolution we will consider is for your company to remove your products from our home and realize that we have been served an injustice by your salesman and your company long enoughWe do not deserve to be treated as though we have no rights as to what goes on or in our home! This issue has gone on long enough and we have been MORE than patient with your companyThe next phone call we receive from Global should be an apology for all the inconveniences caused by Global and arrangements set for removal of your products. Be thankful that we are not asking for monies already applied to first loan!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
They did not resolve my clam yetThey do not return my phone calls. *** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me yet they have not attempted to contact meI have no emails or calls from the business and no response to my callsEmails are currently returned as not deliverable.
Regards,
*** ***
Ms***, In order for GEE to sufficiently analyze your savings, we would need to start the analysis from the month your system was turned onWe will review the kWh usage statements monthly until that months is up to determine a reimbursement if necessaryShould you not reach the savings amount quoted, we will then either add additional product to help you reach this amount of reimburse you the difference in kWh usage via a checkWe have many, many homeowners who do in fact see the savings quoted and will do everything we can to ensure you receive this. While I do understand your concerns, GEE and yourself had an agreement that once our products were installed and your system was turned on that we would then make payment arrangementsNowhere in your contract does it state that you must first wait to see your savings, and then payOur process has been explained multiple timesWhen the initial conversation began in regards to your concerns, we have since then worked with you to ensure we are doing everything possible to get your system up and running properly, at which is isI'm sure you can understand as a business we must be paid for our products and services that have been installedWe will perform your savings analysis once the months is up to determine if a reimbursement is necessary
I specifically sent you an e-mail yesterday, Wednesday 01/06/advising that I would be presenting your case to our executive board for a resolutionIn the e-mail I also advised I would not have an answer for you, until the following TuesdayI hope to provide you with a couple different offers to resolve thisIf you would, please send me the payoff on your loan as you previously mentioned during our last e-mail correspondence so I can get all figures together to present to ensure we review all options and determine the best route for you personallyIn addition to this response I will send you an e-mail
Hi Mrs*** I have requested the attention of my San Antonio office to help resolve your complaint as quickly as possibleI am currently gathering additional information needed to better serve youThank you for your patience
We are working internally to determine the best plan of action fit to resolve your issuesGaining your satisfaction is a top priority and we will do our best to regain this from youPlease be patient as we work with our executive board team to determine the next best necessary stepsThank you
I understand your frustrations however we do ask that you continue working with Mr*** to determine the best routeWe have and will continue to try and work with you however that will require your correspondence and cooperation. Thank you!
Complaint: ***
I am rejecting this response because: I have provided verbal and written approval to install the new panels on my house to *** *** and *** *** in October and *** *** on November 16thIm also using this email as my approval for you to install the new panels.Please reply with the commitment date and time of the new panel installation.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: ALL correspondence is to be submitted to my lawyer as per my legal case against Global Efficient Energy.
Regards,
*** ***
Please enter your reason(s) for rejecting the business response belowHave not received the
I apologize that you have been unable to get in touch with a representative at our officeI do show that you are currently owed a $rebateI have submitted a request to my accounting department to have the rebate check expeditedI can have this for you at the earliest on Friday, February the
26th at which you can pick up at our Fort Worth, TX location or I can mail to youAgain, I sincerely apologize for the lack of communication you have receivedI have added $to your rebate check for the inconvenience. Thank you
Hi *** Hope you had a good holiday.*** and *** *** just called me regarding my Revdex.com complaint He told me that Global Efficient Energy is no longer in business and they have taken over the accounts that were left behind He said that since I actually made a complaint through Revdex.com that he is able to offer me a $settlementHe said there is not a budget for him to "make it right" for meIf I accept the $1000, that will effectively close out my complaint He did say I could look into suing GEE but I would fall in line behind many others and if he received a call from an attorney that he would tell the attorney the same thing he told me. I haven't accepted as of now Need to think about it.*** ***
***,I'm late in responding however as agreed, I am responding to your complaint after I made sure that I fulfilled the promise I made to youI know you were out of town temporarily but if you could notify me that you or wife have received the item I mailed to you I would appreciate itIt is never our intentions to have dissatisfied customers and I wish I had been aware of the problem sooner so that I could've resolved it in a much more efficient mannerOver the phone you mentioned you were missing a second item, I have that as well and it will be mailed out to you next weekIf you have further questions or concerns, please reach out to me directly on my cell phone, the one we've been communicating throughI hope that I was able to provide some relief to your familyPlease don't hesitate to reach out to me in the futureHave a great weekend, we'll be in touch soon when I notify you that your item is in the mail. Best Regards,*** **
We dispatched a crew to your home in March when you made the initial call From our understanding *** *** the original installer made this visit and re-caulked the window in question Since Mr*** has not made himself available to re-visit We have spoken with the manufacturer
NT Windows which has agreed to send another tech to your home and attempt to warranty any repairs that may be needed I believe you have spoken with either *** ** *** regarding this issue Please call NT Windows tell them your installer was *** *** and you need another installer for a warranty service call, you can reach them at ###-###-####
For Mr*** we are going to be installing blown in insulation, LED conversion, and attesting to the fact that his existing solar panel array can be scaled upwardsMr*** has agreed to the proposalOur staff internally is going to contact him today to schedule the appointmentMr*** will also be signing a release agreement before work is performed
We understand your concerns and we apologize for any delay We do our absolute best to issue any rebate in an timely manner to our customers, we again apologize for the delay I've attached as reference a copy of your issued check and a copy of the cleared signed check Please let
us know if you need any further assistance
Thank you for your responseI look forward to working with you
Regards,
*** ***
In regards to your statement that you suspect that someone else is living in our home, how do you determine such a thing? There is only myself , my husband and our four dogsEven if there were, how is that any of your business? I do want you to know that we did receive a check for $last week from your company in regards to payment for the meter we had to pay for in January from the entergy companyThank you for your prompt payment once I stated that we never received the check per say it was sent 7/11/I need an email address to send the latest entery bill to, pleaseI had called the Baton Rouge office (***) and left a msg for her to call me back with an email address, but as yet, no return call has been made back to me. As far as ***'s threat made to me over the phone, when I told her how dissatisfied I was with your company and I was willing to take it further with an attorney, she told me to go right ahead but it would do no good because we would not get any satisfaction out of it Others had tried, but to no avail bc I need to wait for my months to be up before I can make any charges stick with my attorney From my talking to other people who have solar panels on their roofs, it is a total joke that we thought panels would do any good for usSome of them have as many as panels on their roof and only had to pay $25,for all of themWe totally got ripped of
! I will do everything possible to find a way to make this situation right for us, no matter what it takes...we are good people who do not money to pay for services that do not work for us! All we want is for your company to work with us and do what is right! Fix what is broken Your salesmen WORD was broken to usWe are not getting what was promised to usWe ARE NOT doing anything different than before and DO NOT have anyone else living with us! One of your employees DID agree with me that panels was NOT enough for our homeWere you told that? I was NOT satisfied with the inspections at all and I don't know why you would think I was? Again, please send me an email address so that I may send my latest bill so that you can see I am trying to keep up my end of this messAlso, I am persuing this issue with other companies to see what they tell me about adding other solar panels to my homeI want to hear what they have to say about this mess My attorney will be in contact if this issue does not get resolved in a timely manner, regardless of the months issue or notThis has been going on since last September...ONE YEAR of total misery!!!!
We appreciate your willingness to work with us to resolve some of your concerns, thank you for allowing our crews to come back to your home and check your equipment You are more than welcome to have a third party contractor visit your home to inspect our work if you still feel the work is not to your satisfaction Your net meter reimbursement of $will be issued by 7/11/and directly mailed to you I understand you want action and by sending our crews to evaluate the equipment is the first step in our process The other concern we have is the meter and its apparent malfunction from our understanding From December to February your usage shows a total of KWH, which equals savings of 100% savings for December, January, February and 68% savings for March We are sorry to hear you feel we do not care about our customers, we believe our efforts to help you are clearly stated within your complaint, as we have sent crews, tracked your usage each month and we are attempting to help resolve your concernsWe will absolutely consider adding panels to your system once your savings analysis is completed and we have more accurate date for your home, I have attached your savings data for reference If you notice we have not received any data for your home since June, please send us this usage to be certain we have all your data You can call ###-###-#### and ask to speak with our Customer Service Department Monday-Friday 8AM-5PM
Yes, we have been in touch with a representative from your company almost on a daily basis, MsEmily Brooks, and she has been the only highlight of this entire situationWe had our conference call with Mr*** on the 17th as scheduled, but with NO resolution to speak of yet in sightHe was to speak with a higher authority about our decision changing on the resolution we want from Global Efficiency Energy and call us back on the 18th We have not heard from him yet. I must tell you that we called TWO well known solar panel companies here locally and tried to schedule appointments with them to come out and give us a quote on installing solar panels on our roofNEITHER of the salespeople would come out to see us once they googled our home and saw what we hadThey BOTH told us the very same thing without even knowing that I had called the other company! We were told that there is NO WAY TO INSTALL SOLAR PANELS ON OUR ROOF to SAVE US ANY MONEY BECAUSE OF THE LOCATION OF THE TREES AND THE WAY OUR HOME SITS ON OUR PROPERTY! Now, can you please tell us WHY YOUR SALESMAN, *** ***, could not be that HONEST with us??? From this point on, the only resolution we will consider is for your company to remove your products from our home and realize that we have been served an injustice by your salesman and your company long enoughWe do not deserve to be treated as though we have no rights as to what goes on or in our home! This issue has gone on long enough and we have been MORE than patient with your companyThe next phone call we receive from Global should be an apology for all the inconveniences caused by Global and arrangements set for removal of your products. Be thankful that we are not asking for monies already applied to first loan!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
They did not resolve my clam yetThey do not return my phone calls. *** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me yet they have not attempted to contact meI have no emails or calls from the business and no response to my callsEmails are currently returned as not deliverable.
Regards,
*** ***
Ms***, In order for GEE to sufficiently analyze your savings, we would need to start the analysis from the month your system was turned onWe will review the kWh usage statements monthly until that months is up to determine a reimbursement if necessaryShould you not reach the savings amount quoted, we will then either add additional product to help you reach this amount of reimburse you the difference in kWh usage via a checkWe have many, many homeowners who do in fact see the savings quoted and will do everything we can to ensure you receive this. While I do understand your concerns, GEE and yourself had an agreement that once our products were installed and your system was turned on that we would then make payment arrangementsNowhere in your contract does it state that you must first wait to see your savings, and then payOur process has been explained multiple timesWhen the initial conversation began in regards to your concerns, we have since then worked with you to ensure we are doing everything possible to get your system up and running properly, at which is isI'm sure you can understand as a business we must be paid for our products and services that have been installedWe will perform your savings analysis once the months is up to determine if a reimbursement is necessary
I specifically sent you an e-mail yesterday, Wednesday 01/06/advising that I would be presenting your case to our executive board for a resolutionIn the e-mail I also advised I would not have an answer for you, until the following TuesdayI hope to provide you with a couple different offers to resolve thisIf you would, please send me the payoff on your loan as you previously mentioned during our last e-mail correspondence so I can get all figures together to present to ensure we review all options and determine the best route for you personallyIn addition to this response I will send you an e-mail
Hi Mrs*** I have requested the attention of my San Antonio office to help resolve your complaint as quickly as possibleI am currently gathering additional information needed to better serve youThank you for your patience
We are working internally to determine the best plan of action fit to resolve your issuesGaining your satisfaction is a top priority and we will do our best to regain this from youPlease be patient as we work with our executive board team to determine the next best necessary stepsThank you