While tree shading may cause solar panels to underperform, Worth Electric never required homeowners to prune their treesPlease provide a copy of the shade analysis previously performed for your home, as those records are not maintained by Worth, which is no longer operational
***, Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyWe look forward to working together to reach
a resolution *** **
Hello,I have your rebate scheduled to be delivered to you from our office on 03/11/Our executive management board has approved the expedited requestOn behalf of GEE, I sincerely apologize for the delay thus farWe have increased your rebate to $1,for the inconvenience
The statement provided by the company is mostly correct. I have been in contact with them, however, I have not received any contractual agreement that outlines the scope of work promised which was bloinsulation, LED light conversion throughout my entire house and solar screens for my windows. In addition to the previous mentioned solutions that have only been orally discussed the agreement is supposed to include "scalability" (company's wording) for additional solar panel installation in the future. If I receive a contract that is agreeable which meets the original guarantee of at least a 40% savings in energy costs and provides some assurance that I will be able to have future additions to my current solar panel system, then I this complaint can be considered satisfied. I have not received the agreement as of April 01, 09:35am
“David,I appreciate the time you have taken to work with me in regards to resolving your complaintI do believe that we have made great progress and have come to an agreement on how we are to resolve your concernsI will continue to work with you and make sure that everything we agreed upon takes
placeHave a great day.Best Regards,*** ** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and I have had one meeting already to resolve this issue but the issue has yet to be resolved so we are still working on the issue
Each home has a heat load, the heat load in the home is what increases or decreases your usage If you increase the heat load of a home you will use more electricity to keep your home cooler So, our question regarding changes in your home is not a personal question, but directly related to our conversation of your energy use We are glad to hear you have received the reimbursement check Your discussion with our customer service team will be addressed and we will review the recorded callEach home is different and requires different products Per our agreement for a savings reimbursement to be issued we must wait for months of usage to be filed, otherwise it would not be fair to you the consumer or us We truly understand your concerns and appreciate the opportunity to help rectify this matter We will have a different customer service rep contact you to discuss our options and see how we can help you
We have issued your check and it was mailed on 7/23/ If you have not received your reimbursement please let us know Sara Wood working in our Customer Relations Department at Fort Worth office will be your point of contact and able to assist you regarding your savings and any other
issues you may have We apologize for the delay in issuing your reimbursement and I want to re-assure you that we will work with you to resolve any issues you may have You can always contact our Customer Relations Department in Fort Worth at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mrand Mrs*** -I apologize for the lack of communication on behalf of GEEI am now checking researching your file to determine the next best steps to resolve your complaintsWe will be in touch accordingly and I have asked that *** give you a call. Thank you
** ***,I do apologize that you have had issues getting your solar system turned on After reviewing your account, I have noticed that project management have made numerous attempts to reach you, and to no availI spoke with project management and they informed me that they have given you
the run down on how the process works with getting the city inspections doneAs you know, the home owner has to be in the household, in order for us to complete the inspection The city and GEE have made several attempts to come out to your household to complete these inspections Also, I do apologize for the damage you said that you have had acquired while we were installing your systemTypically, what you have mentioned is all completed in phase of the project When speaking to you, this was never mentioned or brought to our attention before we tried to set up phase of your system Please feel free to send me pictures or information regarding your ac unit We have nothing in our system regarding this issue.I have set you up another date to have your inspections completed When speaking with project management we have September the 8th, on a Thursday Would this be a good day for you to be home, so we can complete the inspections for you? Also, would you happen to have another phone number or email, that we could reach you on? I would like to fix the issues immediatelyPlease feel free to contact myself at your earliest convenience.*** ***
*** *** ***
***
“*** & ***,I’m so glad that we were able to get this complaint resolvedPlease let me know directly should you have any questions in the future. Best Regards,*** ***
***, I can see that this has already been a huge ordeal for you so rather than type a lengthy response apologizing and asking for the same patience I'd rather get right to the pointWhat was the percentage of savings you were guaranteed to receive? Since I've been at this company I have been
closing long standing complaints, so I'm only here to helpI just want to get the facts, if you haven't received the savings you were promised then it is up to us to make it right. Please provide me with the percentage of savings you were supposed to receive, along with this I will look at the Savings Analysis *** completed for you and get with my superior to determine the best plan of action to finally get this moving forwardI will be emailing you a copy of this response as well so you have my direct contact informationPlease feel free to reach me through the cell number I will provide in the email, so long as it's not very late at night I will answer or call right back. I look forward to hearing from you and want to thank you for your service. *** ***
***, My name is ***, I work in Customer Relations at GlobalI came across your complaint and immediately began investigating to make sure any issues/concerns were resolvedYou mentioned you wanted to be reimbursed for the Envoy and that you were missing an Oncor rebateIn our system it does show that we complied with these requestsI just want to confirm that you received those, please let me knowThank you
Project Manager, *** *** left one voicemail yesterday, and two today to speak with customer and still has not received a call backWill send another update on Monday, April 4th
I have waited patiently for a response for three weeks since Mr*** and the other representatives came out to my house. I sent an email Monday morning February 15, at 11:11am asking for a response. On Monday February 15, at 11:48am, I received this response from Mr***, "I sought authority to address meeting your savingsI should have the answer in the next day or soThat happened last week." I will try to initiate contact this morning but if an attempt to contact me was made by your company then it was sent to the wrong number or email address. My cell phone number ###-###-#### and my email address *** has not changed and I have received no communication from your company through those points of contact.Regards,*** ***
You can reach us anytime at ###-###-#### and ask to speak with our customer relations department, *** *** is the manager Alternatively, you can email [email protected] to get in direct contact with our service team We look forward to speaking with you and resolving your concerns
As you know, we are working on completed your analysis with the gas usage includedI hope to have this issue resolved for you no later than the beginning of next weekThank you for your patience
Ms*** -I know we have been communicating this week but just wanted to update on the Revdex.com - I have made arrangements for Mr*** & yourself to have be able to take advantage of a full deferment period once your project has been fully completedIf you would, please call me directly today so I can advise on the arrangements that have been made so we can get this complaint closed upI have left a message for Mr*** this morning as wellI believe you will be happy with the offer we have for youThanks so much for your time and patience
While tree shading may cause solar panels to underperform, Worth Electric never required homeowners to prune their treesPlease provide a copy of the shade analysis previously performed for your home, as those records are not maintained by Worth, which is no longer operational
***, Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyWe look forward to working together to reach
a resolution *** **
Hello,I have your rebate scheduled to be delivered to you from our office on 03/11/Our executive management board has approved the expedited requestOn behalf of GEE, I sincerely apologize for the delay thus farWe have increased your rebate to $1,for the inconvenience
I have not received the referral check that was supposed to be sent 11-20- Today is the 10th of Dec
The statement provided by the company is mostly correct. I have been in contact with them, however, I have not received any contractual agreement that outlines the scope of work promised which was bloinsulation, LED light conversion throughout my entire house and solar screens for my windows. In addition to the previous mentioned solutions that have only been orally discussed the agreement is supposed to include "scalability" (company's wording) for additional solar panel installation in the future. If I receive a contract that is agreeable which meets the original guarantee of at least a 40% savings in energy costs and provides some assurance that I will be able to have future additions to my current solar panel system, then I this complaint can be considered satisfied. I have not received the agreement as of April 01, 09:35am
“David,I appreciate the time you have taken to work with me in regards to resolving your complaintI do believe that we have made great progress and have come to an agreement on how we are to resolve your concernsI will continue to work with you and make sure that everything we agreed upon takes
placeHave a great day.Best Regards,*** ** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and I have had one meeting already to resolve this issue but the issue has yet to be resolved so we are still working on the issue
Each home has a heat load, the heat load in the home is what increases or decreases your usage If you increase the heat load of a home you will use more electricity to keep your home cooler So, our question regarding changes in your home is not a personal question, but directly related to our conversation of your energy use We are glad to hear you have received the reimbursement check Your discussion with our customer service team will be addressed and we will review the recorded callEach home is different and requires different products Per our agreement for a savings reimbursement to be issued we must wait for months of usage to be filed, otherwise it would not be fair to you the consumer or us We truly understand your concerns and appreciate the opportunity to help rectify this matter We will have a different customer service rep contact you to discuss our options and see how we can help you
We have issued your check and it was mailed on 7/23/ If you have not received your reimbursement please let us know Sara Wood working in our Customer Relations Department at Fort Worth office will be your point of contact and able to assist you regarding your savings and any other
issues you may have We apologize for the delay in issuing your reimbursement and I want to re-assure you that we will work with you to resolve any issues you may have You can always contact our Customer Relations Department in Fort Worth at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mrand Mrs*** -I apologize for the lack of communication on behalf of GEEI am now checking researching your file to determine the next best steps to resolve your complaintsWe will be in touch accordingly and I have asked that *** give you a call. Thank you
** ***,I do apologize that you have had issues getting your solar system turned on After reviewing your account, I have noticed that project management have made numerous attempts to reach you, and to no availI spoke with project management and they informed me that they have given you
the run down on how the process works with getting the city inspections doneAs you know, the home owner has to be in the household, in order for us to complete the inspection The city and GEE have made several attempts to come out to your household to complete these inspections Also, I do apologize for the damage you said that you have had acquired while we were installing your systemTypically, what you have mentioned is all completed in phase of the project When speaking to you, this was never mentioned or brought to our attention before we tried to set up phase of your system Please feel free to send me pictures or information regarding your ac unit We have nothing in our system regarding this issue.I have set you up another date to have your inspections completed When speaking with project management we have September the 8th, on a Thursday Would this be a good day for you to be home, so we can complete the inspections for you? Also, would you happen to have another phone number or email, that we could reach you on? I would like to fix the issues immediatelyPlease feel free to contact myself at your earliest convenience.*** ***
*** *** ***
***
“*** & ***,I’m so glad that we were able to get this complaint resolvedPlease let me know directly should you have any questions in the future. Best Regards,*** ***
***, I can see that this has already been a huge ordeal for you so rather than type a lengthy response apologizing and asking for the same patience I'd rather get right to the pointWhat was the percentage of savings you were guaranteed to receive? Since I've been at this company I have been
closing long standing complaints, so I'm only here to helpI just want to get the facts, if you haven't received the savings you were promised then it is up to us to make it right. Please provide me with the percentage of savings you were supposed to receive, along with this I will look at the Savings Analysis *** completed for you and get with my superior to determine the best plan of action to finally get this moving forwardI will be emailing you a copy of this response as well so you have my direct contact informationPlease feel free to reach me through the cell number I will provide in the email, so long as it's not very late at night I will answer or call right back. I look forward to hearing from you and want to thank you for your service. *** ***
***, My name is ***, I work in Customer Relations at GlobalI came across your complaint and immediately began investigating to make sure any issues/concerns were resolvedYou mentioned you wanted to be reimbursed for the Envoy and that you were missing an Oncor rebateIn our system it does show that we complied with these requestsI just want to confirm that you received those, please let me knowThank you
Project Manager, *** *** left one voicemail yesterday, and two today to speak with customer and still has not received a call backWill send another update on Monday, April 4th
I have waited patiently for a response for three weeks since Mr*** and the other representatives came out to my house. I sent an email Monday morning February 15, at 11:11am asking for a response. On Monday February 15, at 11:48am, I received this response from Mr***, "I sought authority to address meeting your savingsI should have the answer in the next day or soThat happened last week." I will try to initiate contact this morning but if an attempt to contact me was made by your company then it was sent to the wrong number or email address. My cell phone number ###-###-#### and my email address *** has not changed and I have received no communication from your company through those points of contact.Regards,*** ***
You can reach us anytime at ###-###-#### and ask to speak with our customer relations department, *** *** is the manager Alternatively, you can email [email protected] to get in direct contact with our service team We look forward to speaking with you and resolving your concerns
As you know, we are working on completed your analysis with the gas usage includedI hope to have this issue resolved for you no later than the beginning of next weekThank you for your patience
Ms*** -I know we have been communicating this week but just wanted to update on the Revdex.com - I have made arrangements for Mr*** & yourself to have be able to take advantage of a full deferment period once your project has been fully completedIf you would, please call me directly today so I can advise on the arrangements that have been made so we can get this complaint closed upI have left a message for Mr*** this morning as wellI believe you will be happy with the offer we have for youThanks so much for your time and patience