Dear Mr*** and Revdex.com,After making contact with Mr*** earlier this afternoon, the proposed offer was made in order to address the customer complaintMr*** claims that the solar system installed is not workingAs a part of the savings analysis process we suggested a
system check, so that we can verify that all panels are functioning, Mr*** refusedIn addition asked Mr*** to provide us with his electric bills for both years of 2015-2016, which he stated he has, however, we do not have recordIn discussion we let him know that we have not received these bills and can not conduct an analysis with out themHe then said " I will not be sending those bills since I have sent them to Joe previously." We would like nothing more to resolve this complaint but that requires cooperation from both partiesPlease let me know how we can proceed
The mutual release has been emailed to Mr***Once he has returned it signed, the check will be immediately overnighted and shipment tracking provided to Mr***We do apologize that he never received the mutual release when it was originally intended to be sentThat was an oversight on the part of our customer relations departmentWe know that expediting his check won’t be enough to make up for the delay, but we hope that he will consider the resolution satisfactory once the check has been received
In regards to reimbursing you for savings not achieved, that is something we do but is something that is done at one yearIn April, when this was going on there was no way we could forecast how your panels would perform throughout the remainder of the yearWe do the Savings Analysis at one year so it includes a full months of data, this will show us what you saved when the panels were doing their best and when they weren't performing as well such as in the winter monthsYou are still not due for this analysis as it hasn't been a full yearSince this hasn't been done yet, I know I will be told to perform this analysis before we move furtherThe analysis will show us how much you have saved and will help us pinpoint any issues there may beTo do this I will need year of bills prior to install and one year of bills after installSo, February all the way until February It will need to be the actual bill and not a summary, it needs to include the usage and price per kWh that we paidIf you do not have these handy your electricity provider will give them to you, you just need to ask and make sure they don't send the summaryIt hasn't been a full year but has been pretty close so I can compare the bills up to now and see remotely what has been going on so farSince you haven't spoken with anyone since March, I know that we don't have any bill from you so please send them to *** or you can fax them to *** also you can mail them to *** *** *** *** *** ** ***I apologize if I was misinformedI do not have access to your loan account and was relying on information from previous contact where you DID altogether quit paying for the panelsI was not aware that you had resumed payingIf you could please submit to me the proof that you paid the lender and how much I will discuss this new information with my superiors and determine what we are able to do to get this resolvedYou can submit the information to my email, ***
One of our customer relations representatives got in contact with Mr*** today to request his energy billsHe has agreed to send them in at his earliest convenienceOnce we have the appropriate bills, we can perform a savings analysis which will take approximately two business days to completeThis analysis will show us how much or how little money his panels have saved him on his electricity bills since they were installedOnce the analysis is complete, our customer relations representative will call Mr*** again to discuss the results and determine if any actions need to be taken at that time Regarding his concern about refinancing, one of our credit representatives has reached out to him in the past, but has not been able to get hold of him to discuss his refinancing optionsWhen we call Mr*** to discuss the results of his savings analysis, we will be happy to transfer him to our credit representative following the savings analysis discussion Once his savings analysis has been performed, the results discussed with Mr***, a resolution agreed upon, and his refinancing options explained to him, we hope he will consider his complaints satisfactorily resolved
I am contacting you as your employee, *** ***, has informed me that you are the person with whom I must discuss my issue with Global*** has sent me a Global release form which I am to sign prior to your company reimbursing me for saving promised but not receivedAs you well know I have questions and issues with your proposalI am again requesting that you call me so we might discuss this matterI will summarize some of my concerns: You have sent me a release form which you did not signI, therefore, have no assurances that you will sign it or will reimburse meIt is your proposal, why didn't you sign it? You have asked me to sign a form saying that I will waive my right to file any fact based complaintsYou want me to not complain about a company who has disregarded my numerous requests for reimbursementYet, the only way I have gotten any attention to this matter is because I have filed fact based complaints with the Revdex.comWith no assurance that your company will act in good faith, I am very reluctant to sign such a releaseA company acting in good faith with it's promised warranty would have acted immediately upon receipt of my utility bills an sent reimbursement immediatelyYet, here we are eight months after the system was installed and we are still dealing with this issue which should have been done in June I should be allowed to preserve the right to complain until the issue is resolvedYour company has only addressed the shortfall in electricity and has disregarded the lack of savings in gasYour companies sales pitch promised a 40% saving in utilitiesI specifically asked if that saving applied to both gas and electric and was assured that it included bothI sent your company two years of gas bills and nothing has been said about gasMy calculations indicate a 6.6% saving in gas - - far short of the promised 40%If you did not intend the warranty to address saving in gas, why did I pay for the installation of a blanket for my gas water heater? For some reason, your company has chosen to reimburse the lack of savings for three years for a system that is warranted for ten yearsWhy not reimburse for years? As a side issue, your sales pitch makes a big issue that utility rates will go up 25% every three years, so why doesn't your reimbursement pay for that inflation? Lastly, I have experienced a lack of response from your companyThe history has been that each time this issue is addressed I am referred to a point of contact that fails to respondYou are the fourth new contact I have been referred to and you have yet to respond to my callsI have left many phone messages requesting a call starting before Christmas and have not received a responsePlease contact me as soon as possible
Mr***, I apologize that you have not yet received your savings analysisI have submitted a notification to my customer service department to complete this request immediatelyWe will review your file, and bills included todayIf we have all that is needed to complete the analysis it
will be done and results will be delivered to you next Friday, April 15thIf we do not have all that is needed, a representative from my team will reach out and let you know what is needed so we can still meet this deadlineThank you for your patienceWe look forward to resolving this for you as quickly as possible. Best -GEE
Please enter your reason(s) for rejecting the business response below.Mr *** did contact me on 3/31/where is inferred that he had an offer similar to the terms Ms *** indicated below in this complaint For some reason he was unable to send it to me, but suggested I would get it on 4/1/ Late in the day on 4/1/2016, I had not received anything so I sent Mr *** and email asking if he would respond today He said he had an issue obtaining "relevant documentation", and if he could resolve it he would call me on 4/1/2016, otherwise I should expect a call on 4/2/ I have left a voice mail, and sent an email, neither of which have been returned the last three days.I must clearly reject this position from GEE, as they have clearly not provided me anything upon which I could make a decision.I am more than interested in coming to a win/win resolution for this issue, whether is is accepting an offer from GEE or providing a counter offer I just need a commitment from GEE to provide an offer
Great, thank you I know that *** has her
hands full then This business is ridiculous.I don't think I've mentioned this but if I have, my apologies.I called the numbers I have for Global on Tuesday and no one answered I was researching and found a name of *** *** that is associated with Global and also another company named EnviroSolar Power I called their number, ***, when they answered I asked if they were affiliated with Global and she said yes I told her I wanted to speak to someone right then I didn't want to leave a message because no one returns phone calls After a few minutes of me complaining about that she said she had to look up who needed to call me I gave in then, a few hours later, I actually got a phone call back It was from *** *** *** He said he was with I fort texas and I asked what association that was with Global He said they're a consulting company handling the complaints He asked me to send the savings analysis to him When I started typing his email address in, *** popped up He was someone I had emailed in the past that NEVER replied to me the email he gave me this time was *** But WOWI actually got a call from them!!!I googled Joe *** and he is an attorney that is currently serving an "active suspension" for 4-years That's comforting to know he is handling my account He basically stole money from a client.Not Eligible to Practice - Discipline***Professional misconductThis lawyer was disciplined by a state licensing authority.***On Feb20, 2015, *** *** *** ** [#***], 45, of Fort Worth, agreed to a four-year active suspension effective March 10, The District Grievance Committee found that in the course of representing complainant in a personal injury matter, *** settled the lawsuit for $7,without the knowledge or consent of complainant*** signed complainant’s name to the settlement check without the knowledge or consent of complainantHe failed to withhold any of the settlement funds to pay complainant’s medical billsAfter *** settled complainant’s lawsuit, *** issued a $2,check to complainant and misrepresented that the check was an advance payment against the future settlement of her lawsuit*** failed to hold complainant’s funds in an IOLTA account and failed to return complainant’s file after she made a written request*** failed to provide to complainant information on the progress and outcome of the lawsuit as well as an accounting of how settlement funds were spent by ***He offered complainant $3,if she agreed to release *** from all liability regarding his legal representation in the personal injury case*** failed to respond to the complaint in writing and failed to provide good cause for his failure to do so*** violated Rules 1.02(a)(2), 1.03(a), 1.04(d), 1.08(g), 1.14(a), 1.14(b), 1.14(c), 1.15(d), 8.04(a)(1), 8.04(a)(3), and 8.04(a)(8)He was ordered to pay $2,in attorneys’ fees and $4,in restitution*** agreed to a concurrent four-year active suspension effective March 10, The District Grievance Committee found that in representing complainant, *** was paid $3,to substitute into an ongoing probate matter pending in Tarrant County Probate Court No*** failed to do any meaningful legal work on behalf of the estate in the probate matterUpon request from complainant, *** failed to return unearned attorneys’ fees and failed to respond to complainant’s refund request*** failed to respond to the complaint in writing and failed to provide good cause for his failure to do so*** violated Rules 1.01(b)(1), 1.01(b)(2), 1.15(d), and 8.04(a)(8)He was ordered to pay $1,in at-torneys’ fees and $3,in restitutionTexas Lawyers Disciplined
It appears you have experienced a delay in reaching a resolution per your satisfactionI have forwarded your information to a representative at Global who will be contacting you within hours to speak over the phoneI hope to have this resolved for you as quickly as possibleYour patience is greatly appreciated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
To Revdex.com & GEE;I never get phone call from GEE per the message, I called them times and get voice messages, but I left messages for individual to call my numberIt's been days with no response and it look like this problem is NOT yet resolveCalling their helpdesk number is now impossible to get any human to talk withHow can GEE (Global Efficient Energy) get away with Advertising sale on their productsI am now paying my electric bill and solar panels loan $instead of my usual electric bill of $With the saving of NEGATIVE -$110.00 Where is my 50% saving in that? I hope I can help others not to do business with this company (GEE).Respectfully,Angry Comsumer
We have received a quote both from a contractor of Ms***' choosing and from the contractor we usually use for roof repairsWe will have a customer service representative call Ms*** tomorrow to discuss the two quotes and work on coming to an agreement with her on getting the roof repaired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF I am contacted by the sender of the responseThis has been MONTHS in being resolved, and I will not cancel the complaint until a successful resolution to the problem has been achievedTalk is cheap; action is something else! I will be unavailable by phone until 11/Email will be monitored.*** ***
Regards,
Stuart Averitt
I have met with Mr *** from GEE and they are working to resolve the complaint, but a final resolution has not been presented Since a final resolution will not be provided within the day time frame of this email from the Revdex.com, I am rejecting the response to keep this complaint open pending final resolution
Hi Mrs***,I do sincerely apologize for the inconvenience you have endured with Global Efficient Energy.My name is *** ***, I was the one who was just on the phone with your husband ***, just a few moments ago My sole purpose is to see what I can do do with the problem you are
having with Global Efficient Energy Your husband at first denied my assistance He also mentioned to me that he had in writing your "%guarantee of estimated savings." He then back tracked and said he did not have it in writingI am asking for anything that will help in your favor He also mentioned that there was a leak in your roof, to him I said that if it was from the panels we would be more than happy to assist with that And I received no response regarding that issue.The process of doing the savings analysis, and asking for all of the utility bills I requested is to help you and your family Whether it be a monetary reimbursement or the other options we provide here at Global Efficient Energy Typically, we do not even preform savings analysis up until a year post installation with the product on your home But I had noticed you were having some problems and wanted to step in and try to assist you, if given that opportunityI will be confirming with your husband, once I receive all requested documents.Please let me know how you would like to move forward Thank you ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have only been contacted by phone by a QA person from Worth Electric, LLCHis suggestion was for us to contact the manufacturer by phone, which we didThe manufacturer passed this on to an installing company, which we did. We have not heard any reply from the installing company.The responsibility for the warranty service should fall back to the original Installing Company, since the installation and parts were used by Global Efficient Energy. We have been told to chase down our own repairs and hope that the warranty is covered by companies that did not do the original installing.Another feature that was not installed by Global Efficient Energy was the Enphase monitoring system which was in our contract. I want our solar system fixed including microinverters and monitoring system which includes the "Enphase System includes the microinverters, the Envoy Communications Gateway and Enlighten, Enphase's monitoring and analysis software".
Regards,
*** ***
Mr***, We need your kWh usage statements for the months September, October and December Please forward these to [email protected], so we can further review your analysis and move forward. Thank you
*** ***I want to let you know that I am making this my top priorityI'm speaking on behalf of Global Efficient Energy but I'm just a regular person who has real problems and I can only imagine how I'd react given everything you've been through with the flooding and the problems that followed
To the best of my ability I will do everything I possibly can to get this resolved for youI will be touching base with you tomorrow just to introduce myself and make sure I have all the information I need regarding this matter. I will also be emailing you my direct contact information but just in case I've listed it below as wellI truly look forward to speaking with you and hopefully getting this resolved ASAP.Regards,*** ***
*** *** *** ***
***
I do understand the process and no we have not discussed it SEVERAL times. Additionally, at no time was I ever told I would have to wait a full months to see if any savings "materialized" and I would then receive reimbursement. You have also avoided addressing the "quoted" savings that have failed to materialize with the installation of the foam in the attic space. I was told that this foam would better insulate the house keeping it cooler in the summer and warmer in the winter. I have already provided you some statements from and to compare that show there has been zero benefit from the foam, and in fact, an increase in the electric usage for the same months. You have still not provided an explanation as to why the foam is failing to perform. I don't need to wait months for you to explain to me why the product is not producing the results that were promised during the sales pitch. As you well know, the foam was installed in August and the system was not completed until December due to the failures of GEE, so there is a 4-month disparity in "completion" dates between the two product completions.As far as GEE ever returning to my home to install additional products, this will NEVER occur. Fool me once shame on you, fool me twice shame on me. As I've experienced, you failed to research the building and electrical codes for the state of Nevada and properly install the materials according to those codes - it took times for you to get it right. I do not wish to have a long-term relationship with GEE, which will be required according to your explanation (if the savings never materialize). If it would be something GEE would take into consideration, I would prefer to calculate what the projected long-term savings should be and gain that as a credit toward the cost of the "system." This would alleviate any fear of GEE filing for bankruptcy and leaving me in the lurch with a system which fails to deliver. It would also mean, we never have to deal with each other again
***
I do sincerely apologize for the troubles that you have had with Global Efficient Energy We do have a process out team is supposed to follow, IE: one of them is to scan in every document, utility bill that we receive So that there is no confusion However, those team mates are no longer a part of GEE And I will admit that we receive hundreds of bills dailyThat is threes years of bills for each and every one of our customers.We are trying to change the process of our job, so everything runs a lot smoother, and also to find more ways to be efficient for our customers.I understand that is it stressful to have to send in all of your bills However, I need those bills from (year prior of install and year post install), so I can compare your savings before and after you have received the the solar panels and products installed on your home.If you could please send me those years worth of bills, I may myself will make sure I expedite and also complete it today I will have an answer for you by the end of the day todayI do apologize and I ope I will be given the opportunity to fix the issues that we have.Thank you ***.please feel free to send in the bills to: ***
Once I have received the bills, I will call myself to confirm, I have received them all
Dear Mr*** and Revdex.com,After making contact with Mr*** earlier this afternoon, the proposed offer was made in order to address the customer complaintMr*** claims that the solar system installed is not workingAs a part of the savings analysis process we suggested a
system check, so that we can verify that all panels are functioning, Mr*** refusedIn addition asked Mr*** to provide us with his electric bills for both years of 2015-2016, which he stated he has, however, we do not have recordIn discussion we let him know that we have not received these bills and can not conduct an analysis with out themHe then said " I will not be sending those bills since I have sent them to Joe previously." We would like nothing more to resolve this complaint but that requires cooperation from both partiesPlease let me know how we can proceed
The mutual release has been emailed to Mr***Once he has returned it signed, the check will be immediately overnighted and shipment tracking provided to Mr***We do apologize that he never received the mutual release when it was originally intended to be sentThat was an oversight on the part of our customer relations departmentWe know that expediting his check won’t be enough to make up for the delay, but we hope that he will consider the resolution satisfactory once the check has been received
In regards to reimbursing you for savings not achieved, that is something we do but is something that is done at one yearIn April, when this was going on there was no way we could forecast how your panels would perform throughout the remainder of the yearWe do the Savings Analysis at one year so it includes a full months of data, this will show us what you saved when the panels were doing their best and when they weren't performing as well such as in the winter monthsYou are still not due for this analysis as it hasn't been a full yearSince this hasn't been done yet, I know I will be told to perform this analysis before we move furtherThe analysis will show us how much you have saved and will help us pinpoint any issues there may beTo do this I will need year of bills prior to install and one year of bills after installSo, February all the way until February It will need to be the actual bill and not a summary, it needs to include the usage and price per kWh that we paidIf you do not have these handy your electricity provider will give them to you, you just need to ask and make sure they don't send the summaryIt hasn't been a full year but has been pretty close so I can compare the bills up to now and see remotely what has been going on so farSince you haven't spoken with anyone since March, I know that we don't have any bill from you so please send them to *** or you can fax them to *** also you can mail them to *** *** *** *** *** ** ***I apologize if I was misinformedI do not have access to your loan account and was relying on information from previous contact where you DID altogether quit paying for the panelsI was not aware that you had resumed payingIf you could please submit to me the proof that you paid the lender and how much I will discuss this new information with my superiors and determine what we are able to do to get this resolvedYou can submit the information to my email, ***
One of our customer relations representatives got in contact with Mr*** today to request his energy billsHe has agreed to send them in at his earliest convenienceOnce we have the appropriate bills, we can perform a savings analysis which will take approximately two business days to completeThis analysis will show us how much or how little money his panels have saved him on his electricity bills since they were installedOnce the analysis is complete, our customer relations representative will call Mr*** again to discuss the results and determine if any actions need to be taken at that time Regarding his concern about refinancing, one of our credit representatives has reached out to him in the past, but has not been able to get hold of him to discuss his refinancing optionsWhen we call Mr*** to discuss the results of his savings analysis, we will be happy to transfer him to our credit representative following the savings analysis discussion Once his savings analysis has been performed, the results discussed with Mr***, a resolution agreed upon, and his refinancing options explained to him, we hope he will consider his complaints satisfactorily resolved
I am contacting you as your employee, *** ***, has informed me that you are the person with whom I must discuss my issue with Global*** has sent me a Global release form which I am to sign prior to your company reimbursing me for saving promised but not receivedAs you well know I have questions and issues with your proposalI am again requesting that you call me so we might discuss this matterI will summarize some of my concerns: You have sent me a release form which you did not signI, therefore, have no assurances that you will sign it or will reimburse meIt is your proposal, why didn't you sign it? You have asked me to sign a form saying that I will waive my right to file any fact based complaintsYou want me to not complain about a company who has disregarded my numerous requests for reimbursementYet, the only way I have gotten any attention to this matter is because I have filed fact based complaints with the Revdex.comWith no assurance that your company will act in good faith, I am very reluctant to sign such a releaseA company acting in good faith with it's promised warranty would have acted immediately upon receipt of my utility bills an sent reimbursement immediatelyYet, here we are eight months after the system was installed and we are still dealing with this issue which should have been done in June I should be allowed to preserve the right to complain until the issue is resolvedYour company has only addressed the shortfall in electricity and has disregarded the lack of savings in gasYour companies sales pitch promised a 40% saving in utilitiesI specifically asked if that saving applied to both gas and electric and was assured that it included bothI sent your company two years of gas bills and nothing has been said about gasMy calculations indicate a 6.6% saving in gas - - far short of the promised 40%If you did not intend the warranty to address saving in gas, why did I pay for the installation of a blanket for my gas water heater? For some reason, your company has chosen to reimburse the lack of savings for three years for a system that is warranted for ten yearsWhy not reimburse for years? As a side issue, your sales pitch makes a big issue that utility rates will go up 25% every three years, so why doesn't your reimbursement pay for that inflation? Lastly, I have experienced a lack of response from your companyThe history has been that each time this issue is addressed I am referred to a point of contact that fails to respondYou are the fourth new contact I have been referred to and you have yet to respond to my callsI have left many phone messages requesting a call starting before Christmas and have not received a responsePlease contact me as soon as possible
Mr***, I apologize that you have not yet received your savings analysisI have submitted a notification to my customer service department to complete this request immediatelyWe will review your file, and bills included todayIf we have all that is needed to complete the analysis it
will be done and results will be delivered to you next Friday, April 15thIf we do not have all that is needed, a representative from my team will reach out and let you know what is needed so we can still meet this deadlineThank you for your patienceWe look forward to resolving this for you as quickly as possible. Best -GEE
Please enter your reason(s) for rejecting the business response below.Mr *** did contact me on 3/31/where is inferred that he had an offer similar to the terms Ms *** indicated below in this complaint For some reason he was unable to send it to me, but suggested I would get it on 4/1/ Late in the day on 4/1/2016, I had not received anything so I sent Mr *** and email asking if he would respond today He said he had an issue obtaining "relevant documentation", and if he could resolve it he would call me on 4/1/2016, otherwise I should expect a call on 4/2/ I have left a voice mail, and sent an email, neither of which have been returned the last three days.I must clearly reject this position from GEE, as they have clearly not provided me anything upon which I could make a decision.I am more than interested in coming to a win/win resolution for this issue, whether is is accepting an offer from GEE or providing a counter offer I just need a commitment from GEE to provide an offer
Great, thank you I know that *** has her
hands full then This business is ridiculous.I don't think I've mentioned this but if I have, my apologies.I called the numbers I have for Global on Tuesday and no one answered I was researching and found a name of *** *** that is associated with Global and also another company named EnviroSolar Power I called their number, ***, when they answered I asked if they were affiliated with Global and she said yes I told her I wanted to speak to someone right then I didn't want to leave a message because no one returns phone calls After a few minutes of me complaining about that she said she had to look up who needed to call me I gave in then, a few hours later, I actually got a phone call back It was from *** *** *** He said he was with I fort texas and I asked what association that was with Global He said they're a consulting company handling the complaints He asked me to send the savings analysis to him When I started typing his email address in, *** popped up He was someone I had emailed in the past that NEVER replied to me the email he gave me this time was *** But WOWI actually got a call from them!!!I googled Joe *** and he is an attorney that is currently serving an "active suspension" for 4-years That's comforting to know he is handling my account He basically stole money from a client.Not Eligible to Practice - Discipline***Professional misconductThis lawyer was disciplined by a state licensing authority.***On Feb20, 2015, *** *** *** ** [#***], 45, of Fort Worth, agreed to a four-year active suspension effective March 10, The District Grievance Committee found that in the course of representing complainant in a personal injury matter, *** settled the lawsuit for $7,without the knowledge or consent of complainant*** signed complainant’s name to the settlement check without the knowledge or consent of complainantHe failed to withhold any of the settlement funds to pay complainant’s medical billsAfter *** settled complainant’s lawsuit, *** issued a $2,check to complainant and misrepresented that the check was an advance payment against the future settlement of her lawsuit*** failed to hold complainant’s funds in an IOLTA account and failed to return complainant’s file after she made a written request*** failed to provide to complainant information on the progress and outcome of the lawsuit as well as an accounting of how settlement funds were spent by ***He offered complainant $3,if she agreed to release *** from all liability regarding his legal representation in the personal injury case*** failed to respond to the complaint in writing and failed to provide good cause for his failure to do so*** violated Rules 1.02(a)(2), 1.03(a), 1.04(d), 1.08(g), 1.14(a), 1.14(b), 1.14(c), 1.15(d), 8.04(a)(1), 8.04(a)(3), and 8.04(a)(8)He was ordered to pay $2,in attorneys’ fees and $4,in restitution*** agreed to a concurrent four-year active suspension effective March 10, The District Grievance Committee found that in representing complainant, *** was paid $3,to substitute into an ongoing probate matter pending in Tarrant County Probate Court No*** failed to do any meaningful legal work on behalf of the estate in the probate matterUpon request from complainant, *** failed to return unearned attorneys’ fees and failed to respond to complainant’s refund request*** failed to respond to the complaint in writing and failed to provide good cause for his failure to do so*** violated Rules 1.01(b)(1), 1.01(b)(2), 1.15(d), and 8.04(a)(8)He was ordered to pay $1,in at-torneys’ fees and $3,in restitutionTexas Lawyers Disciplined
It appears you have experienced a delay in reaching a resolution per your satisfactionI have forwarded your information to a representative at Global who will be contacting you within hours to speak over the phoneI hope to have this resolved for you as quickly as possibleYour patience is greatly appreciated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
To Revdex.com & GEE;I never get phone call from GEE per the message, I called them times and get voice messages, but I left messages for individual to call my numberIt's been days with no response and it look like this problem is NOT yet resolveCalling their helpdesk number is now impossible to get any human to talk withHow can GEE (Global Efficient Energy) get away with Advertising sale on their productsI am now paying my electric bill and solar panels loan $instead of my usual electric bill of $With the saving of NEGATIVE -$110.00 Where is my 50% saving in that? I hope I can help others not to do business with this company (GEE).Respectfully,Angry Comsumer
We have received a quote both from a contractor of Ms***' choosing and from the contractor we usually use for roof repairsWe will have a customer service representative call Ms*** tomorrow to discuss the two quotes and work on coming to an agreement with her on getting the roof repaired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF I am contacted by the sender of the responseThis has been MONTHS in being resolved, and I will not cancel the complaint until a successful resolution to the problem has been achievedTalk is cheap; action is something else! I will be unavailable by phone until 11/Email will be monitored.*** ***
Regards,
Stuart Averitt
I have met with Mr *** from GEE and they are working to resolve the complaint, but a final resolution has not been presented Since a final resolution will not be provided within the day time frame of this email from the Revdex.com, I am rejecting the response to keep this complaint open pending final resolution
Hi Mrs***,I do sincerely apologize for the inconvenience you have endured with Global Efficient Energy.My name is *** ***, I was the one who was just on the phone with your husband ***, just a few moments ago My sole purpose is to see what I can do do with the problem you are
having with Global Efficient Energy Your husband at first denied my assistance He also mentioned to me that he had in writing your "%guarantee of estimated savings." He then back tracked and said he did not have it in writingI am asking for anything that will help in your favor He also mentioned that there was a leak in your roof, to him I said that if it was from the panels we would be more than happy to assist with that And I received no response regarding that issue.The process of doing the savings analysis, and asking for all of the utility bills I requested is to help you and your family Whether it be a monetary reimbursement or the other options we provide here at Global Efficient Energy Typically, we do not even preform savings analysis up until a year post installation with the product on your home But I had noticed you were having some problems and wanted to step in and try to assist you, if given that opportunityI will be confirming with your husband, once I receive all requested documents.Please let me know how you would like to move forward Thank you ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have only been contacted by phone by a QA person from Worth Electric, LLCHis suggestion was for us to contact the manufacturer by phone, which we didThe manufacturer passed this on to an installing company, which we did. We have not heard any reply from the installing company.The responsibility for the warranty service should fall back to the original Installing Company, since the installation and parts were used by Global Efficient Energy. We have been told to chase down our own repairs and hope that the warranty is covered by companies that did not do the original installing.Another feature that was not installed by Global Efficient Energy was the Enphase monitoring system which was in our contract. I want our solar system fixed including microinverters and monitoring system which includes the "Enphase System includes the microinverters, the Envoy Communications Gateway and Enlighten, Enphase's monitoring and analysis software".
Regards,
*** ***
Mr***, We need your kWh usage statements for the months September, October and December Please forward these to [email protected], so we can further review your analysis and move forward. Thank you
*** ***I want to let you know that I am making this my top priorityI'm speaking on behalf of Global Efficient Energy but I'm just a regular person who has real problems and I can only imagine how I'd react given everything you've been through with the flooding and the problems that followed
To the best of my ability I will do everything I possibly can to get this resolved for youI will be touching base with you tomorrow just to introduce myself and make sure I have all the information I need regarding this matter. I will also be emailing you my direct contact information but just in case I've listed it below as wellI truly look forward to speaking with you and hopefully getting this resolved ASAP.Regards,*** ***
*** *** *** ***
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I do understand the process and no we have not discussed it SEVERAL times. Additionally, at no time was I ever told I would have to wait a full months to see if any savings "materialized" and I would then receive reimbursement. You have also avoided addressing the "quoted" savings that have failed to materialize with the installation of the foam in the attic space. I was told that this foam would better insulate the house keeping it cooler in the summer and warmer in the winter. I have already provided you some statements from and to compare that show there has been zero benefit from the foam, and in fact, an increase in the electric usage for the same months. You have still not provided an explanation as to why the foam is failing to perform. I don't need to wait months for you to explain to me why the product is not producing the results that were promised during the sales pitch. As you well know, the foam was installed in August and the system was not completed until December due to the failures of GEE, so there is a 4-month disparity in "completion" dates between the two product completions.As far as GEE ever returning to my home to install additional products, this will NEVER occur. Fool me once shame on you, fool me twice shame on me. As I've experienced, you failed to research the building and electrical codes for the state of Nevada and properly install the materials according to those codes - it took times for you to get it right. I do not wish to have a long-term relationship with GEE, which will be required according to your explanation (if the savings never materialize). If it would be something GEE would take into consideration, I would prefer to calculate what the projected long-term savings should be and gain that as a credit toward the cost of the "system." This would alleviate any fear of GEE filing for bankruptcy and leaving me in the lurch with a system which fails to deliver. It would also mean, we never have to deal with each other again
***
I do sincerely apologize for the troubles that you have had with Global Efficient Energy We do have a process out team is supposed to follow, IE: one of them is to scan in every document, utility bill that we receive So that there is no confusion However, those team mates are no longer a part of GEE And I will admit that we receive hundreds of bills dailyThat is threes years of bills for each and every one of our customers.We are trying to change the process of our job, so everything runs a lot smoother, and also to find more ways to be efficient for our customers.I understand that is it stressful to have to send in all of your bills However, I need those bills from (year prior of install and year post install), so I can compare your savings before and after you have received the the solar panels and products installed on your home.If you could please send me those years worth of bills, I may myself will make sure I expedite and also complete it today I will have an answer for you by the end of the day todayI do apologize and I ope I will be given the opportunity to fix the issues that we have.Thank you ***.please feel free to send in the bills to: ***
Once I have received the bills, I will call myself to confirm, I have received them all