You can reach us anytime at ###-###-#### and ask to speak with our customer relations department, *** *** is the manager Alternatively, you can email [email protected] to get in direct contact with our service team We look forward to speaking with you and resolving your concerns
I have waited patiently for a response for three weeks since Mr*** and the other representatives came out to my house. I sent an email Monday morning February 15, at 11:11am asking for a response. On Monday February 15, at 11:48am, I received this response from Mr***, "I sought authority to address meeting your savingsI should have the answer in the next day or soThat happened last week." I will try to initiate contact this morning but if an attempt to contact me was made by your company then it was sent to the wrong number or email address. My cell phone number ###-###-#### and my email address *** has not changed and I have received no communication from your company through those points of contact.Regards,*** ***
Complaint: ***
I am rejecting this response because:When a business and its customer are able to have dialogue, it is the first decisive step tending to redress means to a remedyIn regards to to your claim that I expect Global Efficient Energy to pay for my roof repair is simply not true and is an unworthy description of a high valued client on whom the survival or profitability of a business depends, and could result in a bad reputation or worst due to clients negative experienceHence,I say emphatically, I do not intend nor expect Global to pay for my roof repair! I will pay for my roof surface area deteriorated shingles and any damage wood to be replaced at zero cost to Global, as I do have a roofing contractor in place to provide that service and need to move forwardAdditionally, I do anticipate Global to honor Their contractor's specific performance guaranty whereby removing solar panels to allow roof replacement work to be done and re-install same within two days when finished, at zero cost to myselfAfter reading Ernesto Alamos of your company by email on tuesday, December 13, 2016, saying: "We do not offer that service in Shreveport." And "We have no one in that area that can perform That service." I was a little disheartenYet, I"d like to believe your business model is one of positiveness and based on core fundamental principles that client satisfaction is very valuable to a businessIt provides quantitative good will and transforms a negative experience into a positive one, making a client an advocate as I have been when interesting Brian Cichowski to purchase solar panelsI look forward to hearing from you
Regards,
*** ***
Complaint: ***
I am rejecting this response because:We spent $10,with the understanding we would be guaranteed a 40% savings on our monthly electric bill, today and for the remainder of our life in this housewe have experienced zero savings therefore request to have our $10,investment refunded in its entiretyA $1,refund only covers year so why would we pay the remainder of the investment which equals $8,612, when our electrical bill remains the same?We have documentation of communicating to GEE during the initial months concerned over the lack of savings we were not seeingGEE continued to explained we had to wait months so in June we asked for a review again and over the course of the remainder of the year we never received an appropriate response other than ' you are right you are not getting the results' and confirmation from the outside consultant who they hired stating our house would never see the savings promised with the equipment installedWith agreeing to utilizing GEE we received a loan from Enerbank, their preferred financial partner, which we have also contacted stating our lack of satisfaction resulting in filing a complaintWe appreciate a prompt resolution of a refund in the amount of $10,212.Regards,
*** *** & *** ***
Complaint: ***
I am rejecting this response because: They have had three months to do this and they have been saying they going to do these thing but they have not had any follow thought on anything and I have no faith in them doing what they says because they have lie from the start
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The business has not addressed the complaints and I did was not contacted today by their representative as indicated by their message 1. Reimbursement of $+ for Envoy for computer program they were to install and didn't.. I installed 2. Issue regarding comment by sales person relative to removal and replacement of panels etc in case of hail damage to the roof and it needs to be replace. His comment was that Global does this as a courtesy to the customer. They failed to confirm and placed in writing. 3. They have not completed the Oncor rebate program and I have not received my check
Hi Mr***, I apologize for the lack of communication on behalf of GEEI have reviewed our files and do show you are owed a rebate in the amount mentioned previouslyI will put in a request to get this expedited for you as quickly as possibleThe next date I can have this mailed to you
on is Friday, March 4thIf I have an opening come up I will be sure to have your check submitted firstThank you for your patience
Mr***, Thank you for your responseI do want to clarify that I know you're not asking us to repair your roofYou are requesting that we remove and reinstall the panels free of chargeI stated in my last response that unless you have this included in your contract or have a written agreement elsewhere we cannot do thisThe cost of removing and reinstalling the panels is not a cheap expense so we cannot go based off your wordThere was a point in time when this was included in one's contract but it became problematic so we no longer offered and determined it would be best to go through your insurance instead. Again, if you can provide me the documentation proving that this was part of your package I will be happy to make sure we uphold our end of the contractMy intentions are not to upset you in any way but I must make sure that everything is justifiedIf you have this documentation I urge you to please send it to me. Have a wonderful weekend! Best Regards,*** **
I have been in communication with the company and they have indicated that there will be a restitution payment; however, I do not consider the complaint to be resolved until I receives such payment
Hi Mr*** - I apologize for the delay in my responseYour analysis has been completed and turned in to our board for reviewThey review all analysis on Thursdays - I will have an offer for you for reimbursement no later than Tuesday, February 2ndThank you for your patience. Best Regards, *** ***
*** To my knowledge we were scheduled for the 31st of October to come to your house and correct the issueI believe we are making an earnest attempt to resolve your troubles but the issues in communication on our end are without a doubt frustratingPlease understand that we take these complaints very seriously, we will try every option possible to make you happy with your products and the serviceI would like to speak with you Monday but it will be by emailIf you would rather speak over the phone please just let me know by email as I will be out of the office on Monday and won't be available to place a call until TuesdayThank you so much for your cooperation throughout all of this, that is more than we could ever ask forHave a wonderful weekend. Regards,*** ***
Dear ***I do understand your frustration, and I would like to apologize for the lack of communication that you have experienced with Global Efficient Energy. I would like to fix the issues at hand as quickly as possibleI will reach out to you tomorrow and review everything, I will
expedite as much as I can I would like to be your personal contact from here on out If you could please send me your utility bills, year pre-install and year post-install, this will give me the information to compare the kw usage and to determine what kind of savings you have received.This is called a savings analysis I will put everything into a spreadsheet, and send it off for approval from the board Once, I have approval, you and I will then discuss the best options to fix the situation. I want to help you, to the best of my ability I truly think that we together can come to a resolution Also, see what we can do to get to your guaranteed savings reimbursement. Please also feel free to reach out to me, at your earliest convenience.Thank you for your time and your patience, I assure you I will make sure the matters at hand get taken care of. *** ***
*** *** ***
***Revdex.comMESSAGE:Utility bills and documents attached per the business request
The company indicated it would respond in five business days, which was September 6, Would you please inquire with the company whether or not it has a response to the complaint? I have received nothing directly from the company and there are no new communications in the portal. *** ** ***
*** *** *** ** *** ***San Antonio, TX 78212 *** ***
*** ***
***
My system shows your tax documentation was e-mailed to ***, as well as faxed to ###-###-#### on 12/22/Please advise if you did not receive this and we will resend immediatelyI apologize for the lack of communication and delay it took to provide you with this documentation. Thank
you,
This is my 2nd complaint with the Revdex.comI thought that they were going to work with me on correcting the issues we have with them, but to the day, nothing has been resolvedI have been threatened to be sued as of Tuesday because I told them that I would not pay the total balance due of $16,The reasons are numerous! The company had incompetent workers come into our home & work on our roof for four months , to begin withThis job was to only take a couple of days! Every time the workers were called back because of sloppy/unfinished work, it was new people! One person from the first crew first day fell thru our kitchen ceilingTook two different people & inconvenient times for it to be repairedNot one single person from SEVERAL different crews that had to be called back to TRY to complete the jobs, ever came back a second time! The company has since then shut down their location here in Baton Rouge, LaWISE DECISION! The City of Denham Springs had to come back a couple of times, before they would pass the inspection of the work done by this companyWe were inconvenienced over the four months numerous timesAt last count, over times in our homeAs far as the solar panels, they had to keep coming back because they kept failing inspectionAlso, we were mislead by the salesman as far as the solar panels goWe have only 4, when we were told we would get at least SIX SOLAR PANELS! Now, the company is telling us that we would need at least SIXTEEN more panels to get the 50% SAVINGS PROMISED by the salesmanThey have done a financial analysis and they KNOW that we are NOT getting the promised 50% savings, but refuse to work with us on resolving the issues to satisfy our needsWe do not want this company ever to set foot back at our homeThey do not meet your expectations that they promise you as they promote their company's customer service to youThey do not have a customer service department worth talking about! In fact, I have yet to speak to them!TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:All we ask is for them to accept the tax refunds we received from as payment in FULL! NOT asking for a monetary resolution FROM them or asking them to come back to our home to add more panels to our roofIn fact, we want NO FURTHER CONTACT with this company once desired outcome is metThey are not going to go out of business by agreeing to our requestThey may not like it, but we did not and still do not like the end results from their work at our homeWe DO NOT get the 50% SAVINGS as we were told we would get, but will accept that realization, as long as they accept our request and we never have to deal with them againThey would be receiving $8,instead of $16,In all fairness, that's more than 50% of what we owe and yet, we do not get the 50% we were promised..so, who is the winner here in the long run? NOT US!
We issued and mailed your $reimbursement check on 7-11-and I apologize if you did not receive it We have cancelled the original check and sent you a replacement check on 9-11-15, please let me know if you have received it While they are our crews, they are professional installers, if there were an issue on their shift they absolutely would be responsible to identify and report it After their visit their report stated you were satisfied with their inspection and report Per our agreement on the first visit from our sales representative our savings assurance states we will reimburse you once we have months of usageAgain another major concern for us and yourself as well is the fact that your meter malfunctioned and provided and or inaccurate readings for your home, which is out of both both parties control Neither party can accurately compare your usage as the meter read your usage wrong for how long, how many months before did it produce data Even with the inaccurate data that drastically changes your usage we again are still working with you and doing our best with a unique situation Once your months are up we will complete your savings assurance and discuss options I show that something might of changed in your home as well i.eadditional equipment was added, additional residents have moved in, has there been any changes to the occupants or equipment in your home, could you please share details? I am very confused and concerned regarding your statement 'Sara threatened you on what to expect'?
Complaint: *** I am rejecting this response because: 1. They did send someone to my house on 3NOVand they identified that I had a bad part and was told they didn't have the part so they would probably have to order it. I had not heard a status on when the part would be here so they could repair my system2. I have the solar edge application and I can see my production history since July My system stopped production 29Sepso I can see that I will have production loss As for the compensation for any loss productionI have had to send my bills for the year prior to the panels, and for the past year with the panelsHowever the last bill sent was back in May and when I have tried sending the bills to that person since May, the emails now comeback as though she is no longer with the company. 3. In prior complaints to the Revdex.com, the person responding would sign the responseWhoever responded this time did not bother to sign their responseSo, how do we know this person has any authority to fix our issues? Regards, *** ***
We understand the delay of a reimbursement can be frustrating We do process a very large amount of reimbursement or rebate checks typically on a bi monthly basis, typically the process takes 6-weeks to issue and mail out your check Sometimes the Oncor rebates do take a little bit
longer process depending the means of payment Regardless, we do understand your point of view and we will be certain your Oncor rebate is issued to you as soon as possibleThank you again
This company's response is laughableOf course it is frustrating when you have discovered you have been scammedThe products do not work at allThey were suppose to already have sent out a crew to check out the whole system(of which I had to wait two weeks before they were able to come out), but due to their incompentence only sent out one person that just checked the panelsOf course their person is going to say the products are workingThe city inspection of which the company stated was less than minutes at the end of the dayThe inspector glanced at the breaker box inside the house for seconds and then checked the outside panel work where the wires from the solar panel system are connected for another secondsNo other equipment was used to determine functionality of the system as this company states the city inspection didI have already sent in all the utility bills which was a nightmare in and of itself of whether the company received them or not for weeksFirst they said they had them, when I had never sent them, and then once I sent them and got signed confirm receipt that the company had received them, then they kept telling me they didn'tThen I waited months and sent them all in againBut yet now they want to extend the time of having to monitor for savings because of their incompetence to turn the system onEven though there is not difference with the panels off or on because they don't do anything obviouslyThe company knows going into this that they will have to pay back the 40% savings garauntee, but make it as difficult as possible for the customer to do, because even if they pay back every single customer they are still making a profit off the overpriced fake of a productAs far as having them come our and look at our HVAC, OUT OF THE QUESTION! Our system is less than years old and is serviced twice a year by a maintence company to make sure it is in proper working orderI do not trust this company to allow them to be handling anything else in our house under the disguise of "fixing" their equipmentIt's the same system before the panels were installed as it is now and so either way, even if it uses up 70% of our energy usage, there still should have been a savings from having their products installedThis company uses smooth words that sound eloquent as if they are in no wrong, but if that was the case this company would not have as many complaints against them with the Revdex.com I have never filed a complaint before but I can not let this company get away with scamming hard working peopleEven after expressing my grievances with the manager I have not had any response from them The following is the email I sent the manager on Oct and have not receive any response from yet.:So in July of a representative came out and gave us the presentation and we had the services installedIt was "turned on" the second week of SeptemberI gave it a couple of months and realized that we were not having any savings whatsoeverIn fact, more often than not we were seeing in increase in usage though our lifestyle and electricity usage has not changedI reached out to you company in March to ask them about thisI was told by *** that I needed to send in my electric bills for the previous months and the ones since we had the system installedI was given an address to mail them to after asking a few times, and then I recieved an email from *** saying that she had received our statements, which is funny because I hadn't even mailed them out yetAnd then I did mail them out and got a confirmation that it was delivered and signed for but then *** said she didn't have themWe talked that one time on the phone with your company who told my husband on the phone that they did not have our statements and we told them that we had a signed confirmation that *** *** had received themThey quickly hurried off the phone after thatThat was around April 16th and I sent an e-mail asking for answers, and didn't hear anything back until after I sent another e-mail on May 4th, of which when I still did not know if you had the statements in hand at your company even though the confirmed receipt shows that you received them on April 10thAfter that e-mail we finally received a call from your company and they sent someone to come check out the panels on May 7thIt was determined that the panels were never actaully turned on when your employee was suppose to turn them on in SeptemberSo after that we were like , "ok, now it should work"Imagine our surprise and disgust when once again the bills kept coming in with no difference whatsoeverI waited throughout the summer months to give it a chance and nothing, in fact our bills continued to be even higher than before we got the panelsSo once again I began contacting your company through ***I sent several e-mails starting at the end of AugustI left several voice mails.Never received any response AGAINFOR A MONTHI finally found your company's facebook page and got an immediate response from whoever runs that, that they would contact customer service and they would get back with me on MondayThat is when I started communicating with ***And I have to say she has been the only reliable and attempting to be helpful person I have dealt with with your company so far But once again I have to go through all of our issues that we have been havingSo this is now the 4th person that I have had to recount everything with and that is very time consuming on my part***, ***, Facebook rep, and now ***I told her how frustrated I was and that I was just done with the company and its products and how I wanted a refundShe told me that since I had had the products for a year now that we were beyond the point of a refund, but yet when I had communication with *** she said we couldn't analyse anything to determine savings until it had been a full year *** then said she wanted to send a crew out to check the whole system since your warranty covers more than just the panelsI figured I would at least give this a try to make sure nothing else might be wrong with the system that would be causing it not to work properlyIt took over two weeks before they would be able to send out their "crew"So we waitedThen this "crew" came out which ended up only being one guy that came for about minutes, checked out the panels only, said that they were "working"That was itNo checking the attic solar insulation, no checking the solar attic fans, no checking the wraps, or anything else So obviously your company's idea of working and my idea of working are two completely different things So when I e-mail *** and Megan again about the visit, the response back was basically that they knew they were only sending one guy out that day and that if I wanted to they could then schedule another person to come look at the other stuffI was like no, no, noThey blamed it on miscommunication but how can it be miscommunication when YOUR own people tell ME they are going to send out a crew of people to check out the whole system and then set up a time to come, but then only send oneThen making me have to wait even longer to send out supposedly another crew to check out the rest when that should have already been doneI was offered another panels of which I refused because if the two "working" ones I have DON"T DO ANYTHING, then why would I want an additional useless panels*** then said she couldn't help me further and said I would have to speak with a managerThat was MondayOnce again I had to initiate resolution by confirming if *** indeed had let you know that I wanted to speak with youAfter that e-mail I got a response with your contact info and your e-mail, wanting me to rehash everything all over again for the 5th timeAnd this is just a brief synopsis of all the aggravation, lack of communications, lack of promised savings, and headaches caused by doing business with your companyI believe your company is a sham and knows that their products are worthless but then trap people into itThen your company only has to pay 40% x years which is a fraction of what you make from the productSo when all is said and done, you make a profit and people are left with your worthless products. I work nights and so I am not usually up during business hours, which is why e-mail communication works best for me. Like I said before I am seeking full resolution of your company coming and taking your worthless products back, fixing any damages left behind from such removal of products, and a full refundIf I do not see this resolution as I have stated, then I will be contacting the Revdex.com, the news, and further action if neededI have been more than patient in this seeking a resolution since I have been dealing with this since March and it is now nearly November.I have now contacted the Revdex.com obviously and I am still seeking resolution of a complete refund, them taking their worthless products, and repairing any damages left behind
You can reach us anytime at ###-###-#### and ask to speak with our customer relations department, *** *** is the manager Alternatively, you can email [email protected] to get in direct contact with our service team We look forward to speaking with you and resolving your concerns
I have waited patiently for a response for three weeks since Mr*** and the other representatives came out to my house. I sent an email Monday morning February 15, at 11:11am asking for a response. On Monday February 15, at 11:48am, I received this response from Mr***, "I sought authority to address meeting your savingsI should have the answer in the next day or soThat happened last week." I will try to initiate contact this morning but if an attempt to contact me was made by your company then it was sent to the wrong number or email address. My cell phone number ###-###-#### and my email address *** has not changed and I have received no communication from your company through those points of contact.Regards,*** ***
Complaint: ***
I am rejecting this response because:When a business and its customer are able to have dialogue, it is the first decisive step tending to redress means to a remedyIn regards to to your claim that I expect Global Efficient Energy to pay for my roof repair is simply not true and is an unworthy description of a high valued client on whom the survival or profitability of a business depends, and could result in a bad reputation or worst due to clients negative experienceHence,I say emphatically, I do not intend nor expect Global to pay for my roof repair! I will pay for my roof surface area deteriorated shingles and any damage wood to be replaced at zero cost to Global, as I do have a roofing contractor in place to provide that service and need to move forwardAdditionally, I do anticipate Global to honor Their contractor's specific performance guaranty whereby removing solar panels to allow roof replacement work to be done and re-install same within two days when finished, at zero cost to myselfAfter reading Ernesto Alamos of your company by email on tuesday, December 13, 2016, saying: "We do not offer that service in Shreveport." And "We have no one in that area that can perform That service." I was a little disheartenYet, I"d like to believe your business model is one of positiveness and based on core fundamental principles that client satisfaction is very valuable to a businessIt provides quantitative good will and transforms a negative experience into a positive one, making a client an advocate as I have been when interesting Brian Cichowski to purchase solar panelsI look forward to hearing from you
Regards,
*** ***
Complaint: ***
I am rejecting this response because:We spent $10,with the understanding we would be guaranteed a 40% savings on our monthly electric bill, today and for the remainder of our life in this housewe have experienced zero savings therefore request to have our $10,investment refunded in its entiretyA $1,refund only covers year so why would we pay the remainder of the investment which equals $8,612, when our electrical bill remains the same?We have documentation of communicating to GEE during the initial months concerned over the lack of savings we were not seeingGEE continued to explained we had to wait months so in June we asked for a review again and over the course of the remainder of the year we never received an appropriate response other than ' you are right you are not getting the results' and confirmation from the outside consultant who they hired stating our house would never see the savings promised with the equipment installedWith agreeing to utilizing GEE we received a loan from Enerbank, their preferred financial partner, which we have also contacted stating our lack of satisfaction resulting in filing a complaintWe appreciate a prompt resolution of a refund in the amount of $10,212.Regards,
*** *** & *** ***
Complaint: ***
I am rejecting this response because: They have had three months to do this and they have been saying they going to do these thing but they have not had any follow thought on anything and I have no faith in them doing what they says because they have lie from the start
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The business has not addressed the complaints and I did was not contacted today by their representative as indicated by their message 1. Reimbursement of $+ for Envoy for computer program they were to install and didn't.. I installed 2. Issue regarding comment by sales person relative to removal and replacement of panels etc in case of hail damage to the roof and it needs to be replace. His comment was that Global does this as a courtesy to the customer. They failed to confirm and placed in writing. 3. They have not completed the Oncor rebate program and I have not received my check
Hi Mr***, I apologize for the lack of communication on behalf of GEEI have reviewed our files and do show you are owed a rebate in the amount mentioned previouslyI will put in a request to get this expedited for you as quickly as possibleThe next date I can have this mailed to you
on is Friday, March 4thIf I have an opening come up I will be sure to have your check submitted firstThank you for your patience
Mr***, Thank you for your responseI do want to clarify that I know you're not asking us to repair your roofYou are requesting that we remove and reinstall the panels free of chargeI stated in my last response that unless you have this included in your contract or have a written agreement elsewhere we cannot do thisThe cost of removing and reinstalling the panels is not a cheap expense so we cannot go based off your wordThere was a point in time when this was included in one's contract but it became problematic so we no longer offered and determined it would be best to go through your insurance instead. Again, if you can provide me the documentation proving that this was part of your package I will be happy to make sure we uphold our end of the contractMy intentions are not to upset you in any way but I must make sure that everything is justifiedIf you have this documentation I urge you to please send it to me. Have a wonderful weekend! Best Regards,*** **
I have been in communication with the company and they have indicated that there will be a restitution payment; however, I do not consider the complaint to be resolved until I receives such payment
Hi Mr*** - I apologize for the delay in my responseYour analysis has been completed and turned in to our board for reviewThey review all analysis on Thursdays - I will have an offer for you for reimbursement no later than Tuesday, February 2ndThank you for your patience. Best Regards, *** ***
*** To my knowledge we were scheduled for the 31st of October to come to your house and correct the issueI believe we are making an earnest attempt to resolve your troubles but the issues in communication on our end are without a doubt frustratingPlease understand that we take these complaints very seriously, we will try every option possible to make you happy with your products and the serviceI would like to speak with you Monday but it will be by emailIf you would rather speak over the phone please just let me know by email as I will be out of the office on Monday and won't be available to place a call until TuesdayThank you so much for your cooperation throughout all of this, that is more than we could ever ask forHave a wonderful weekend. Regards,*** ***
Dear ***I do understand your frustration, and I would like to apologize for the lack of communication that you have experienced with Global Efficient Energy. I would like to fix the issues at hand as quickly as possibleI will reach out to you tomorrow and review everything, I will
expedite as much as I can I would like to be your personal contact from here on out If you could please send me your utility bills, year pre-install and year post-install, this will give me the information to compare the kw usage and to determine what kind of savings you have received.This is called a savings analysis I will put everything into a spreadsheet, and send it off for approval from the board Once, I have approval, you and I will then discuss the best options to fix the situation. I want to help you, to the best of my ability I truly think that we together can come to a resolution Also, see what we can do to get to your guaranteed savings reimbursement. Please also feel free to reach out to me, at your earliest convenience.Thank you for your time and your patience, I assure you I will make sure the matters at hand get taken care of. *** ***
*** *** ***
***Revdex.comMESSAGE:Utility bills and documents attached per the business request
*** *** in our Houston office emailed you a copy of the relevant document on even dateAccordingly, this matter should be closed
The company indicated it would respond in five business days, which was September 6, Would you please inquire with the company whether or not it has a response to the complaint? I have received nothing directly from the company and there are no new communications in the portal. *** ** ***
*** *** *** ** *** ***San Antonio, TX 78212 *** ***
*** ***
***
My system shows your tax documentation was e-mailed to ***, as well as faxed to ###-###-#### on 12/22/Please advise if you did not receive this and we will resend immediatelyI apologize for the lack of communication and delay it took to provide you with this documentation. Thank
you,
This is my 2nd complaint with the Revdex.comI thought that they were going to work with me on correcting the issues we have with them, but to the day, nothing has been resolvedI have been threatened to be sued as of Tuesday because I told them that I would not pay the total balance due of $16,The reasons are numerous! The company had incompetent workers come into our home & work on our roof for four months , to begin withThis job was to only take a couple of days! Every time the workers were called back because of sloppy/unfinished work, it was new people! One person from the first crew first day fell thru our kitchen ceilingTook two different people & inconvenient times for it to be repairedNot one single person from SEVERAL different crews that had to be called back to TRY to complete the jobs, ever came back a second time! The company has since then shut down their location here in Baton Rouge, LaWISE DECISION! The City of Denham Springs had to come back a couple of times, before they would pass the inspection of the work done by this companyWe were inconvenienced over the four months numerous timesAt last count, over times in our homeAs far as the solar panels, they had to keep coming back because they kept failing inspectionAlso, we were mislead by the salesman as far as the solar panels goWe have only 4, when we were told we would get at least SIX SOLAR PANELS! Now, the company is telling us that we would need at least SIXTEEN more panels to get the 50% SAVINGS PROMISED by the salesmanThey have done a financial analysis and they KNOW that we are NOT getting the promised 50% savings, but refuse to work with us on resolving the issues to satisfy our needsWe do not want this company ever to set foot back at our homeThey do not meet your expectations that they promise you as they promote their company's customer service to youThey do not have a customer service department worth talking about! In fact, I have yet to speak to them!TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:All we ask is for them to accept the tax refunds we received from as payment in FULL! NOT asking for a monetary resolution FROM them or asking them to come back to our home to add more panels to our roofIn fact, we want NO FURTHER CONTACT with this company once desired outcome is metThey are not going to go out of business by agreeing to our requestThey may not like it, but we did not and still do not like the end results from their work at our homeWe DO NOT get the 50% SAVINGS as we were told we would get, but will accept that realization, as long as they accept our request and we never have to deal with them againThey would be receiving $8,instead of $16,In all fairness, that's more than 50% of what we owe and yet, we do not get the 50% we were promised..so, who is the winner here in the long run? NOT US!
We issued and mailed your $reimbursement check on 7-11-and I apologize if you did not receive it We have cancelled the original check and sent you a replacement check on 9-11-15, please let me know if you have received it While they are our crews, they are professional installers, if there were an issue on their shift they absolutely would be responsible to identify and report it After their visit their report stated you were satisfied with their inspection and report Per our agreement on the first visit from our sales representative our savings assurance states we will reimburse you once we have months of usageAgain another major concern for us and yourself as well is the fact that your meter malfunctioned and provided and or inaccurate readings for your home, which is out of both both parties control Neither party can accurately compare your usage as the meter read your usage wrong for how long, how many months before did it produce data Even with the inaccurate data that drastically changes your usage we again are still working with you and doing our best with a unique situation Once your months are up we will complete your savings assurance and discuss options I show that something might of changed in your home as well i.eadditional equipment was added, additional residents have moved in, has there been any changes to the occupants or equipment in your home, could you please share details? I am very confused and concerned regarding your statement 'Sara threatened you on what to expect'?
Complaint: *** I am rejecting this response because: 1. They did send someone to my house on 3NOVand they identified that I had a bad part and was told they didn't have the part so they would probably have to order it. I had not heard a status on when the part would be here so they could repair my system2. I have the solar edge application and I can see my production history since July My system stopped production 29Sepso I can see that I will have production loss As for the compensation for any loss productionI have had to send my bills for the year prior to the panels, and for the past year with the panelsHowever the last bill sent was back in May and when I have tried sending the bills to that person since May, the emails now comeback as though she is no longer with the company. 3. In prior complaints to the Revdex.com, the person responding would sign the responseWhoever responded this time did not bother to sign their responseSo, how do we know this person has any authority to fix our issues? Regards, *** ***
We understand the delay of a reimbursement can be frustrating We do process a very large amount of reimbursement or rebate checks typically on a bi monthly basis, typically the process takes 6-weeks to issue and mail out your check Sometimes the Oncor rebates do take a little bit
longer process depending the means of payment Regardless, we do understand your point of view and we will be certain your Oncor rebate is issued to you as soon as possibleThank you again
This company's response is laughableOf course it is frustrating when you have discovered you have been scammedThe products do not work at allThey were suppose to already have sent out a crew to check out the whole system(of which I had to wait two weeks before they were able to come out), but due to their incompentence only sent out one person that just checked the panelsOf course their person is going to say the products are workingThe city inspection of which the company stated was less than minutes at the end of the dayThe inspector glanced at the breaker box inside the house for seconds and then checked the outside panel work where the wires from the solar panel system are connected for another secondsNo other equipment was used to determine functionality of the system as this company states the city inspection didI have already sent in all the utility bills which was a nightmare in and of itself of whether the company received them or not for weeksFirst they said they had them, when I had never sent them, and then once I sent them and got signed confirm receipt that the company had received them, then they kept telling me they didn'tThen I waited months and sent them all in againBut yet now they want to extend the time of having to monitor for savings because of their incompetence to turn the system onEven though there is not difference with the panels off or on because they don't do anything obviouslyThe company knows going into this that they will have to pay back the 40% savings garauntee, but make it as difficult as possible for the customer to do, because even if they pay back every single customer they are still making a profit off the overpriced fake of a productAs far as having them come our and look at our HVAC, OUT OF THE QUESTION! Our system is less than years old and is serviced twice a year by a maintence company to make sure it is in proper working orderI do not trust this company to allow them to be handling anything else in our house under the disguise of "fixing" their equipmentIt's the same system before the panels were installed as it is now and so either way, even if it uses up 70% of our energy usage, there still should have been a savings from having their products installedThis company uses smooth words that sound eloquent as if they are in no wrong, but if that was the case this company would not have as many complaints against them with the Revdex.com I have never filed a complaint before but I can not let this company get away with scamming hard working peopleEven after expressing my grievances with the manager I have not had any response from them The following is the email I sent the manager on Oct and have not receive any response from yet.:So in July of a representative came out and gave us the presentation and we had the services installedIt was "turned on" the second week of SeptemberI gave it a couple of months and realized that we were not having any savings whatsoeverIn fact, more often than not we were seeing in increase in usage though our lifestyle and electricity usage has not changedI reached out to you company in March to ask them about thisI was told by *** that I needed to send in my electric bills for the previous months and the ones since we had the system installedI was given an address to mail them to after asking a few times, and then I recieved an email from *** saying that she had received our statements, which is funny because I hadn't even mailed them out yetAnd then I did mail them out and got a confirmation that it was delivered and signed for but then *** said she didn't have themWe talked that one time on the phone with your company who told my husband on the phone that they did not have our statements and we told them that we had a signed confirmation that *** *** had received themThey quickly hurried off the phone after thatThat was around April 16th and I sent an e-mail asking for answers, and didn't hear anything back until after I sent another e-mail on May 4th, of which when I still did not know if you had the statements in hand at your company even though the confirmed receipt shows that you received them on April 10thAfter that e-mail we finally received a call from your company and they sent someone to come check out the panels on May 7thIt was determined that the panels were never actaully turned on when your employee was suppose to turn them on in SeptemberSo after that we were like , "ok, now it should work"Imagine our surprise and disgust when once again the bills kept coming in with no difference whatsoeverI waited throughout the summer months to give it a chance and nothing, in fact our bills continued to be even higher than before we got the panelsSo once again I began contacting your company through ***I sent several e-mails starting at the end of AugustI left several voice mails.Never received any response AGAINFOR A MONTHI finally found your company's facebook page and got an immediate response from whoever runs that, that they would contact customer service and they would get back with me on MondayThat is when I started communicating with ***And I have to say she has been the only reliable and attempting to be helpful person I have dealt with with your company so far But once again I have to go through all of our issues that we have been havingSo this is now the 4th person that I have had to recount everything with and that is very time consuming on my part***, ***, Facebook rep, and now ***I told her how frustrated I was and that I was just done with the company and its products and how I wanted a refundShe told me that since I had had the products for a year now that we were beyond the point of a refund, but yet when I had communication with *** she said we couldn't analyse anything to determine savings until it had been a full year *** then said she wanted to send a crew out to check the whole system since your warranty covers more than just the panelsI figured I would at least give this a try to make sure nothing else might be wrong with the system that would be causing it not to work properlyIt took over two weeks before they would be able to send out their "crew"So we waitedThen this "crew" came out which ended up only being one guy that came for about minutes, checked out the panels only, said that they were "working"That was itNo checking the attic solar insulation, no checking the solar attic fans, no checking the wraps, or anything else So obviously your company's idea of working and my idea of working are two completely different things So when I e-mail *** and Megan again about the visit, the response back was basically that they knew they were only sending one guy out that day and that if I wanted to they could then schedule another person to come look at the other stuffI was like no, no, noThey blamed it on miscommunication but how can it be miscommunication when YOUR own people tell ME they are going to send out a crew of people to check out the whole system and then set up a time to come, but then only send oneThen making me have to wait even longer to send out supposedly another crew to check out the rest when that should have already been doneI was offered another panels of which I refused because if the two "working" ones I have DON"T DO ANYTHING, then why would I want an additional useless panels*** then said she couldn't help me further and said I would have to speak with a managerThat was MondayOnce again I had to initiate resolution by confirming if *** indeed had let you know that I wanted to speak with youAfter that e-mail I got a response with your contact info and your e-mail, wanting me to rehash everything all over again for the 5th timeAnd this is just a brief synopsis of all the aggravation, lack of communications, lack of promised savings, and headaches caused by doing business with your companyI believe your company is a sham and knows that their products are worthless but then trap people into itThen your company only has to pay 40% x years which is a fraction of what you make from the productSo when all is said and done, you make a profit and people are left with your worthless products. I work nights and so I am not usually up during business hours, which is why e-mail communication works best for me. Like I said before I am seeking full resolution of your company coming and taking your worthless products back, fixing any damages left behind from such removal of products, and a full refundIf I do not see this resolution as I have stated, then I will be contacting the Revdex.com, the news, and further action if neededI have been more than patient in this seeking a resolution since I have been dealing with this since March and it is now nearly November.I have now contacted the Revdex.com obviously and I am still seeking resolution of a complete refund, them taking their worthless products, and repairing any damages left behind