Worthy.com Reviews (%countItem)
Worthy.com Rating
Address: 20 W 37th St Fl 12, New York, New York, United States, 10018-7365
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Worthy.com
Add new contacts
ADVERTISEMENT
They were fantastic, especially Melissa M. She was in constant contact with me and very helpful with any questions I had. I will definitely be using her and the whole Worthy team again.
Excellent communication and dedicated team.
Communicating with you during every step of the process is very important to us. Thank you for recognizing our dedicated team. Kind regards, Worthy
The entire Worthy experience was amazing! So easy, and GREAT customer service. Melissa is So professional and was so communicative during the entire process. She also went above and beyond to raise the bids for my ring. I would highly recommend Worthy for selling your precious items. Thank you!!
Thank you for sharing your experience and recognizing our outstanding team.
I requested a shipping package from this company to send off several pieces of jewelry to try to sell to them. They sent me the package and return shipping package for my items. I sent off the items on January *** When I didn't hear back from the company after almost 2 weeks, I contacted them. They told me that they couldn't find my jewelry. Now they are saying that I need to provide their tracking number in order for them to track down my items. I don't have their tracking number. The package came on a pre-addressed envelope with the information on it. The company said they have a worry free guarantee that nothing will happen to the items during shipping. They keep telling me that it is my fault for not having the tracking information. I had 2 rings, 2 bracelets, and a necklace pendant in that package. Normally I wouldn't take it this far to file a complaint, but I've tried to settle it with the company and they are not helping at all. Any assistance would be greatly appreciated.
Worthy has a record that a Jessi M using the below phone #(same as in the complaint) and using email *** registered and created an online account at Worthy.com on 11//2018 @ 17:25 EST. Worthy never received a shipping address from this client and therefore, never issued a shipping label to this person. This client did not mail her items to Worthy as she is claiming. On 1//19 we received a text from this client asking where her jewelry is. Then on 1/*** she unsubscribed from texts and is not responding to our calls. If we had sent her a label it would have been via email, so she should be able to show us the email she would have received from Worthy with the shipping label; but at this point,since we never received her shipping address we did not issue a label to her and have no record of a label being issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My name and email has changed in the last week. I just got married and I am trying to change my email. I have not unsubscribed to texts and I haven't received any phone calls from this company like they are stating, since the conversation I had with Ayyoub. The package I received was a package with another pre-addressed package inside it with instructions how to send it back to them. I have since contacted the shipping company to try to locate the item and have it sent back or at least get confirmation that it has been delivered. If I receive confirmation of delivery from them, I will be filing a theft report after this.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Worthy has checked its backend under all the names you have supplied, along with the phone number and have confirmed that we never issued a *** shipping label as we never had received a shipping address from you for your online ring submission of information. At this point, you need to be able to show us an email from Worthy that we would have sent you the shipping label for you to use. Our records to not show having issued a *** label to you. There never was a shipping label created as we never had an address to create a label with. At this point, the client needs to show us an email where she would have received a label from Worthy as we do not a one in our records to show.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. I do apologize for any inconvenience I may have caused. When I'm wrong, I admit it and this is one of those times. This company is not the one at fault. It is a different company with a similar name. This company was the only one I was receiving emails from so I guess I assumed this was the right one. The other company's emails were going straight to a spam folder and was being automatically deleted after 2 weeks. They managed to contact me today and straighten everything out. Again, I am truly sorry for any inconvenience. I have the other company sending my items back now.
Sincerely
Working with *** was as expected until the time of asking for a 2.01 carat diamond was requested to be sent back to me and rejecting the bid price that was given for my 2.01 carat, SI2, I diamond if I am to believe the report that worthy gave me which to be honest im not sure if can even believe that. I had also send other gems and ring with the diamond above.
Step one the bid if over since I set a reserve price of 5000 it did not sell. Eventually it got to $3008. At this point I asked for my item to be returned to me.
The website asked me twice on this. I think waited several days to see where the item was in this process. Eventually after several days and repeated checking online for my things I kept getting prompted by the website would I like to make a call to worthy, so I eventually did.
Step 2. After doing a call on the phone the customer service representative explained they did not know why I had this issue and the items should have started to be returned to me and they would send it back faster because of the inconvenience. They asked asked me a few times why I called during the phone call which I kept repeating that I really didn't want to call them but since the website was constantly asking if I would like to call I decided to call them. They asked me a few time if I indeed didnt want to sell and asked why and my intentions of selling the diamond. I then said the price was too low and I didnt want to sell for this amount. I was then told it was selling for a considerable sum higher than normal items of this nature, which I then said I dont care I would rather keep it. After a few more attempts to have me change my mind I was told again everything would be shipped I would receive everything together.
Step 3: My package arrives with most of my jewelry but surprise the most expensive item the 2.01 carat diamond is not there. I then call *** on 1//09. I then get told intially they dont know why the diamond wasn't included. I then inform them that this is my 3rd attempt to get my diamond back to me. They ask me to explain which I do. I said I asked for the diamond to be returned online and it was not. I am then informed that worthy does not return valuables until a call is made to them. I then ask why does their website not say this? The website at no time says a call must be made to *** to receive valuable back. He then says he is aware of this issue and they are trying to fix it. Note being a programmer myself this really shouldn't be a big issue to solve and if they really wanted it fixed is would/should be done. I then say well I waited several days before I even decided to call, what would have happened if I didn't call? I didn't let them answer this but went on and said last time I called, I was told there was also a mistake, that they didn't know why the system did not return my valuables. So am I to believe that not only does your website not provide accurate information but your own customer service reps dont understand the process? He then says I dont know why your diamond wasn't shipped with everything else but it shipped separately the next day. After this point I got upset and told him im tired of the changing stories etc and just wanted my *** back and to fix the problem and that clearly I need to record any interactions with worthy because of the changing stories etc. Finally, I ended the call.
Hello ***,
We understand your concern and will be looking to better communicate the process of what shipping back an item entails. It is critical for the security of your valuable to confirm the ship to address as the return shipment requires a signature upon delivery and we must confirm the ship back to make sure we process accurate information with ***. The safety and security of your valuables is our top concern. We are sharing your comments with our product team so as to make the necessary updates in our communications. We take your comments very seriously and thank you as we look to always improve the customer experience.
Sincerely,
Worthy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The complaint is not resolved due to the following.
1) Worthy has been in business for 8 years. The website when asking if you would like items returned should have at this time have this ability.
a) When selecting return item on the website, a message saying please call Worthy at *** to ensure the return address is correct. Frankly, a failure to have this function is inexcusable for a business that is mostly online.
b) If a customer selects return items, the website should have a message for status of please call *** to ensure delivery address is correct. It should not have Would you like to call worthy.com, those are not the same message and clearly confusing.
2) When I first called *** the operator on the phone was confused when I said I was calling to return my items and stated something to the effect I dont know why your items haven't been sent back to you. If the operator on the phone didn't know a customer has to call in and ensure the address, how do you expect a customer to know? I was then told my items would be sent back.
3) One the 2nd call to worthy asking still why my items were not returned, I still was not informed that I needed to tell the company my address before the company would ship items. They did get my address and said my item would this time. I was also questioned if I was sure I wanted my items back and it was a good bid and what I was planning to do with my items etc. After a few days I did get everything but my diamond, however I was told that I would get everything back in this package.
4) On my 3rd call to worthy asking why my diamond was not returned, I was then finally told the reason was because I needed to ensure my shipping address. I then said this was already done on my 1st and 2nd call. I was not happy that I had to call 3 separate times about this issue and that your site failed to include that a call would be needed.
5) I called again a 4th time because despite my 3rd call I was not given a tracking number telling me my item had been shipped. At this time I had already contacted Revdex.com about the poor service as well as repeated misinformation both on the phone and on the site.
This poor service cannot and will not be accepted, and will remain as a warning to others and reminder to get better your customers deserve it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We understand the customers frustration. His rings did not meet his minimum and he requested that his rings be shipped back on 1//19. Upon confirmation of his shipping address, his 3 rings were processed as 2 *** packages. The 2 *** packages were shipped over 2 days and have been delivered on 1//19 and 1//19 to *** and signed for, documented with ***. The *** tracking numbers are: *** and ***.
With confirmation from ***, the customer has received his rings back, safely and secured. The return has been completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The compliant is not about if I ever received my items back that was only one part of the compliant.
The complaint is not resolved due to the following.
The compliant is still about the poor customer service and misleading information that was experienced. Personally as being someone who is involved in Process analysis and web development it is shocking that a business that is almost solely online has this issues.
What if anything are you doing to fix your responses and information on the website? What if anything are you doing to have your customers reps tell personnel the correct information when they call? What if anything are you doing to address when your representatives say everything is being shipped that everything is being shipped? Additionally, I requested a certificate of the diamond to be sent, guess what, in the same fashion I have received poor service I still do not have the certificate of the diamond that you supposedly evaluated from the GIA. This again shows to my poor experience with your company which apparently can't treat your customers well or keep track of information that is being requested by your customers.
1) Worthy has been in business for 8 years. The website when asking if you would like items returned should have at this time have this ability.
a) When selecting return item on the website, a message saying please call Worthy at (xxx)-(xxx)-(xxxx) to ensure the return address is correct. Frankly, a failure to have this function is inexcusable for a business that is mostly online.
b) If a customer selects return items, the website should have a message for status of please call *** to ensure delivery address is correct. It should not have Would you like to call worthy.com, those are not the same message and clearly confusing.
2) When I first called *** the operator on the phone was confused when I said I was calling to return my items and stated something to the effect I dont know why your items haven't been sent back to you. If the operator on the phone didn't know a customer has to call in and ensure the address, how do you expect a customer to know? I was then told my items would be sent back.
3) One the 2nd call to worthy asking still why my items were not returned, I still was not informed that I needed to tell the company my address before the company would ship items. They did get my address and said my item would this time. I was also questioned if I was sure I wanted my items back and it was a good bid and what I was planning to do with my items etc. After a few days I did get everything but my diamond, however I was told that I would get everything back in this package.
4) On my 3rd call to worthy asking why my diamond was not returned, I was then finally told the reason was because I needed to ensure my shipping address. I then said this was already done on my 1st and 2nd call. I was not happy that I had to call 3 separate times about this issue and that your site failed to include that a call would be needed.
5) I called again a 4th time because despite my 3rd call I was not given a tracking number telling me my item had been shipped. At this time I had already contacted Revdex.com about the poor service as well as repeated misinformation both on the phone and on the site.
This poor service cannot and will not be accepted, and will remain as a warning to others and reminder to get better your customers deserve it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Thank you Melissa M for a successful auction. Than you for keeping me updated and involved from start to finish. Thank you for not getting frustrated with me when I asked the same questions over and over. Thank you for going above and beyond to make sure I was comfortable with all communications and for going the extra mile to make sure I was comfortable with the final offer. And thank you for sharing your expertise and concerns to make sure I was absolutely comfortable.. it was a pleasure working with you!
Hi ***, Thank you for your review and for recognizing Melissa for her outstanding attention to detail. Communication is very important to us at Worthy and we greatly appreciate sharing your experience so that others looking to sell their jewelry can make informed decisions and be confident in selling with Worthy. Thank you. The Worthy team
I’ll be honest, finding out about the true value of rings compared to retail value was very daunting. Melissa M was my account manager and really helped me through this process. It was easy, quick and although emotionally I had a hard time, she kept checking in and always was available to help. Thank you so much for everything!
Hi ***,
Thank you for sharing your selling experience. Understanding and getting the facts on your ring is very important and our goal is to help you throughout the selling process every step of the way. Best of luck. Kind regards, The Worthy Team
I sent my wedding band set there in perfect conditions. I took pictures and a video. The ring came back with a stain in the metal and the diamonds look like they were tampered with. I contacted costumer service and they haven’t replied. My ex fiancé bought that ring a year ago. I was worth 6,666.35.
Hi -
Our team is in contact with you and is working directly with you with regards to the return of your ring.
Worthy
I sent the evidence to Josh from worthy. I wanted to sell the ring to a private buyer but when I opened the box I noticed that you returned my ring with a stain with textured. It fells like the the gold was melted or something. I sent Josh documented evidence of the day I sent the ring to you. When I sent the ring to your company the ring was in perfect conditions. One of the bands was new(never used) and the other was used for only 8 months. The price of that ring is 6,666.35. The private buyer was going to buy it for 5,000. This inconvenience with Worthy cost us the buyer.
My second experience with Worthy. Again, my diamond sold for more than expected. I was satisfied with all aspects of the process- shipping, grading, photography, the auction itself.
I'd like to mention that Josh ***, who managed my sale from beginning to end, was available to me for my questions, helpful, and friendly. It was comforting to have a real person to speak to during and after the sale. Thank you!
Not happy with worthy. Their offer on my engagement ring was offensive. They had the ring for 2 months and offered me less than a pawn shop. Then they send it back only insured for what they offered me. Was supposed to be signature required and it got left at my neighbors house! Do not do business with them!
Hi ***, Understanding the characteristics of your ring is very important in understanding its value. You submitted your ring as a 1.0 ct center stone, VVS2 diamond. Once it was received in our offices on 12/13, your ring was identified as having 4 small center diamonds ea. .1150-.1650 in size and 90 smaller stones between .22-.57 in size. We recognize that this can be very disappointing learning the full makeup of all the diamonds of your ring. It can be confusing especially since total carat weight is very often what is highlighted at retail vs. the size of each individual diamond. Your initial submission was based on a 1.0 ct center stone vs. what you actually sent in was a ring with 4 smaller stones set as a center design. Worthy insures all items with Llyods of London up to $100,000 and ships with FedEx priority following all of their standards.
Exceeded all expectations, would very highly reccomend this company!
Thank you for recommending Worthy.
I sent a ring in that I had appraised in my home town, that gentleman said it was worth $4500. Sent it to Worthy to sell they put a price of $365 on it. How could a ring with lots of diamonds, rubies, yellow gold and white gold be worth so little. They got very hateful when I said forget it send it back. I would say zero stars. I am going to take it back to the jeweler here, I want to make sure its still the same ring.
- We understand your frustration in your home town appraisal vs. the market value of your ring. Appraisals are typically based on a retail value. At Worthy, we work with 3rd party labs such as the GIA and IGI to get a grading report so that you, the seller, know the exact characteristics of your ring - this is critical for knowing what you have. You submitted your ring as a 1.5 center stone diamond plus 8 smaller stones. When your ring was received at Worthy, we had an IGI grading report and your ring, per the grading report is a cluster ring of a center stone that is .31-.36 SI1-SI2 plus 8 smaller diamonds .25-.28 in size and 8 heat treated ruby side stones. You agreed to try the auction and when the bidding did not meet your minimum, as per your request, we shipped the ring directly back to you, prepaid and fully insured. The ring you sent to us is the ring returned. All items are under camera surveillance in our offices as safety and security are our top priorities.
All went smoothly and professionally, Melissa and others were informative and responsive. Only downside my ring was worth a fraction of what I had assumed. Worthy made an extra effort to increase price and I got a bit more by extending the auction a day.
Ayyoub, Melissa, and Josh made this experience seamless and easy!!!
Thank you for keeping me in the loop every step of the way and answering every question thoroughly.
Thank you for sharing your experience and recognizing our team. Communication and helping you throughout the selling process is very important. All our best,
The Worthy Team
DON'T JUST DON'T!!!! It isn't worth it. They take 22%! They lost 2 stones they said were not valuable. They said they sent them back. They are now lost! They sold one 1/2 karat diamond. They promised same day payment. I still haven't received the payment which was direct deposit.
IF I COULD GIVE THIS ZERO STARS, I WOULD. It's a total rip off. Do yourself a favor and go to a pawn shop. They will take less commission and it wont take 3 weeks!
THEY ARE NOT WORTHY! SKIP IT!
Hi ***, Our communication clearly stated to you via email "in a few business days". Your bank information was confirmed on a Friday(1/4) and on Monday(1/7) the funds were issued via ACH which takes a day or so for the funds to reach your account. The 2 stones you are referencing were not real rubies as you first thought and we have returned them to you: *** tracking number for the red stones - ***.
The customer experience with worthy has been fantastic and seamless. I sent them pictures of my jewelry, and they essentially handled all the rest. When I eventually misunderstood something, Josh R from the Customer Success team was quick to resolve my concerns.
I highly recommend this company!
We greatly appreciate sharing your experience and thank you for recognizing how Worthy handles everything that is needed to sell your item, from the prepaid shipping and insurance with Lloyd's of London, the grading report, photography and online auction. Thank you for recommending Worthy.
Kind regards,
Worthy
It was an absolute pleasure working with Josh R He was very professional and provided me with sound advice. He kept me apprised of all aspects of the selling process before and during. I would highly recommend Josh and Worthy!
Thank you for recognizing Josh and the Worthy team for its outstanding professionalism and customer service. We are sure to share your review with the entire Worthy team. All our best, Worthy
When I first heard of Worthy I was a bit skeptical about the service. But after speaking on the phone with Josh I felt most assured. The instructions were simple and my ring arrived just one day after I sent it. It was very convenient and I had the ring picked up from my residence. I found the process exceeded my expectations and found the clarity of my ring was even better then a previous appraisal had reflected. Following the auction online was easy and it was nice to be kept up to speed on the bidding. Doing business with Worthy takes the fear out of doing business with strangers. I would definitely recommend this service.
Hi ***,
Thank you for sharing your experience so that others like you who may be a bit skeptical at first, know that Worthy brings ease and transparency to selling with our online auction. Thank you for recommending Worthy.
Best regards,
The Worthy Team
I worked with Melissa, she was very professional and supportive. I was very emotional and had a hard time letting go of something that I had once treasured. It wasn’t about the money, it was about letting go of something that was a painful reminder of betrayal and abuse. Good riddance!!! The process is very detailed and timely, this is a stellar company that backs what they say!!!!
Ask for Melissa she is a rockstar!
As a company we understand the emotional journey of our sellers and are here to help you throughout the entire auction process providing you with a safe, secure, transparent solution for selling your jewelry so you get the most for it and allow yourself to move on and thrive. Best of luck with your new chapter. The Worthy Team
I was really impressed by my customer service point person, Josh R, who .went the extra mile with a personal touch keeping me updated and answering questions during the process. Thank you, Josh!
Thank you for sharing your experience and recognizing how Worthy keeps you informed and updated during the entire process. Best of luck to you.
The Worthy Team