Yodle, Inc.

Review: After agreeing to give this company a try, I've had soooo many regrets. They misrepresented us on the web adversite that they created for us, they listed a phone number that was not even our own area code, let alone phone number, and that phone number connected people to a phone number that emitted a fax tone (we don't even have a fax line here, we use an internet fax) when it was supposed to connect directly to our main line. We heavily rely on our new clients, as I'm sure many businesses do, so I'm not sure how many potential new clients we've actually LOST due to their incompetence, but one is too many. I've gone around and around with my Client Service Representative, and was even to have a conference call with him and some other supervisor about a half hour ago. This company can't seem to get ANYTHING right except to automatically charge me each month for all the chaos they've created in my business. I've requested, via email (since this seems to be the only way to actually get through to them) that they take down this bogus adversite with it's wrong phone number immediately and cancel my account, but as of yet it's still there and I'm still loosing potential customers by the hour. Maybe that's the conference call that I was supposed to have was about, but when they didn't call, I called them.....I was routed around some auto attendant, put on hold, then another auto attendant simply came on and said "good bye" and hung up. This happened with each of the three contact numbers that I had, including the one listed on Revdex.com. I find it hard to believe that this is the behavior of a company that Revdex.com has listed as A+. Really???Desired Settlement: I would like to have all monies already spent, about $750, refunded, I want that web site taken down immediately so we can do some damage control and I want all contracts, implied or otherwise, nullified so that I never have to deal with this company again.....EVER.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Revdex.com,

I have never had a business experience such as I have with Yodle. They contacted me and did a fast selling pitch regarding their services. When I tried to tell them that I needed time to think, they kept pressing even harder. If it weren’t that they are a well-known company I would have thought that it was an unethical boiler room operation. They kept me on the phone for one and a half hours trying to sell me, offering me different deals on the same product. Finally, a manager came on the phone and offered to waive the $495 set-up fee if I signed up right then and there. Then he said he couldn’t completely waive it, but could reduce it to $49 instead and $199/mo for six-months of service.

Within a day or two after having agreed to this, I receive an email from Yodle claiming that they are directing a customer to me and I should contact them immediately. The “customer” they were referring was an “applicant” who had responded to an ad that my company designed, posted, and paid for, before ever having had any contact with Yodle. And the applicant had emailed us directly before Yodle came into the picture. They are sending me, my own applicants and saying they are potential customers.

Further, I find out that Yodle is advertising a different phone number and different website url for our company. This risks bad or wrong information about my business. This negatively impacts my reputation and the ability of my customers to find me and contact me. The website they set up was an amateur template of very poor quality and it advertises medical services, which we DO NOT provide medical services and we could be fined or even lose our license for advertising such.

They claimed my [redacted] Maps for my business and again, misrepresented my company. It has taken a tremendous amount of time to try to get this fixed. [redacted] walked me through the process of requesting ownership transfer from Yodle. Then [redacted] emailed me saying:

“Our records show that the current owner of the page (Yodle) hasn’t taken any action. I wanted to let you know that we’re sending them a follow-up asking them to consider your request closely.” And if they still fail to respond [redacted] will take additional steps.

When I attempted to contact Yodle and explain why I was so upset over their misrepresentation of this so-called tracking number, they said that I had been informed that a “tracking number would be put in place to oversee and manage quality control.” They never explained that this tracking number would actually be a totally different phone number advertised for my business. I clearly told them I did not want any resolution to this other than termination and a full refund as it had only been a couple days since I had signed up and I was completely dissatisfied with so much that had already taken place and felt utterly swindled. They continued with their hard-selling tactics, continued to hijack my valuable time that I could have spent doing business.

Yodle flat out refused to make things right. Instead, they said they would call me back on Monday and fix things. When they call back on Monday, they continue their hard sell trying to get me to stay with them. I told them I was upset about having been misled about their so-called “tracking number” because I have never heard of a phone number being referred to as a tracking number. They said that was because “I am new to internet marketing” but that is normal for the industry.

When I reiterated that I wanted to terminate services and wanted a full refund, they said that they could not waive the $495 setup fee and that I would still be responsible for that, even though they had waived it before and said they would only charge $49 setup fee instead. We kept going round in circles, completely wasting my time, refused to terminate services and give me a full refund, despite my attempt to try to do terminate this within the first couple of days. It is now a week later, and instead of resolving this issue they continue to frustrate my efforts and waste my time.

I do not want to speak with them. I am very well aware of their unethical tactics. They apologize for my bad experience, they promise they want to make things right and the only way they accept of making things right is by coercing me into staying with their ineffective, unscrupulous business and for me to continue to pay them to waste my time and misrepresent my business.Desired Settlement: My desired settlement to resolve this issue includes ALL of the following points:

• Prompt removal of ALL information they have put up on the internet misrepresenting my company with a different phone number

• Prompt removal of ALL information they have put up on the internet misrepresenting my company with a different website url

• Immediate removal this “tracking number” they swindled me into and intentionally failed to explain it was a different phone number representing my business. I demand they tear this tracking number down completely. I no longer grant them permission to record any of our business calls, doing so will be in violation of federal law and will be reported.

• Restoration of Directory listings to appropriate site and telephone numbers

• Prompt response to [redacted] and any other directory listings requesting transfer of ownership of MY OWN business.

• Completely remove my contact info from their database

• Full and complete refund of the setup fee that resulted in nothing other than harming and misrepresenting my business.

I demand clear and immediate action. Not their typical “fluff” of apologizing for bad experience, and addressing this internally, and in reality doing nothing to correct all the harm they have caused.

Business

Response:

Dear Revdex.com - Thank you for bringing this issue to our attention. We have reached out to [redacted] and have offered to meet the terms she requested, however she has not accepted our offer at this time. We are open to reaching a mutual agreement with [redacted]. Thanks, **.

Review: I Got a marketing package for 6 mounth, witch includes 3 sections of training how to use the system, and any further assistance, I only got one section of training witch it was to introduce the system, I was not able to develop[e my campaign of advertisement, I did not have the knolage to do it, also they told me that I got listed in different directories, Never got a call from those directories, I call to see if they can explain me the system and if they can could honer some of the time that they were suppose to work with me that they did not, but they refuse or could give me only one month but IU will have to renew contract.Desired Settlement: They need to reimburse my money or the time, because I was not train to use there system or did anything on my campaign.

Business

Response:

Dear Revdex.com: Thank you for bringing this to our attention. In speaking with [redacted] about these issues we have come to a mutual agreement and we are waiting for his response. We’re sorry he was disappointed in our service, and we are glad that we’ve found a resolution. Thank you, [redacted].

Review: I am an [redacted] in [redacted]. This morning while I was in court, I received a text message from my office that indicated a client was on the phone, and needed to speak with me because of an emergency. I apologized to the court and requested a brief recess to see what the client's emergency was, and how I could help. When I called this person ([redacted]) back, he told me "to hold on a minute because I need to check my file." I asked him what file he was talking about, and was this a sales call or did he need emergency legal services. He assured me it wasn't a sales call, but that he needed emergency services. After a minute or two of mental/linguistic gymnastics, he finally asked me to listen to his "60 second schpiel." I asked him what company he was calling from and he told me the name of the company was Yodle Marketing, or something very similar to that. I hung up, and went back to court where the judge, opposing counsel, the jury and witnesses were patiently waiting.Desired Settlement: Assurance that nobody associated with Yodle will ever call my office, or anyone else, and misrepresent themselves and the purpose of their call.

Business

Response:

Dear Revdex.com - we would like to sincerely apologize for what [redacted] experienced. This is absolutely not acceptable, and we have escalated this issue with our sales management team. We can understand why [redacted] would be frustrated and disappointed about this. We will add him to our Do Not Contact list. Again, we're very sorry about this behavior - it is not indicative of the type of behavior we expect from our team.Thank you,[redacted]

Review: Yodle has charged me approx. 20% in addition to each click cost charged by [redacted] and [redacted]. They have never disclosed this information to me during whole campaign. I had asked them this question several times and their representative always told me, Yodle will only charge me $59/month for account fee. I was always surprised to hear that and asked them this question that how they make money but they told me other stories and never gave me straight answer. I was their customer from May/**/2009 till Oct/**/2012. After closing my account with them, I start doing my own research and found out that they were misleading me during the entire contract. During the contract, I had asked them several times to given me info about cost of each click by they never gave me that information. They always said that is proprietor y data. Consumer has right to know this information. This surcharge fee should be disclosed to customer before the effective date of campaign. I want to get my money (surcharge fee) back.Desired Settlement: I want to get my money (surcharge fee) back of $43,759.52

Business

Response:

[redacted],

Thank you for taking the time to speak with me last week. Per our conversation, [redacted] is not entitled to a refund.

As [redacted] shared in his complaint he was a Yodle client for 3.5 years. [redacted] signed two initial short-term contracts for two different online marketing campaigns during his time as our client. One of the contracts was for two months and the other was for three months. [redacted] could have cancelled at any time after those initial 2- and 3-month

commitments if he was unhappy or felt that he was being misled. To the contrary, [redacted] increased his budget with Yodle several times during the few years that he was our client. This indicates – at least to us – that [redacted] was pleased with his online marketing results and was not having any significant issues with Yodle. We find it odd that [redacted] is only now escalating these concerns two years after he ceased being a Yodle customer.

We can’t verify any conversations [redacted] had with Yodle employees given that it is two years since we worked with him. However, it is correct that the “markup fee” for our online advertising offering is proprietary information. We believe that we have a similar policy in this regard to almost any company that resells products or services, and are not

beholden to reveal these details. For example, a retail store would not typically share information on how much it cost them to get a product in their store and the difference between that cost and the price that they are charging for it.

Yodle’s value – and what accounts for the “markup fee” – comes from us automating, managing and optimizing our customers’ media spend by leveraging our significant data assets, proprietary predictive modeling and machine-learning algorithms. We believe this delivers the value that companies simply don’t get from working directly with [redacted], [redacted], etc., and we assume is why [redacted] was a Yodle client for 3.5 years, increasing his budget several times along the way. The monthly account fee that [redacted] highlighted is relatively low because a large part of our online advertising approach is based on the aforementioned automated and algorithmic approach.

By way of reference, I have attached our contracts that [redacted] agreed to. The “description of charges” section in both contracts outline the initial fees. I have also directly emailed the terms and conditions that [redacted] agreed to to [redacted] of the Revdex.com (the Revdex.com restricted the number of files that I could upload to this message to four). Additionally, I have attached [redacted]’s billing history, which shows the increasing amount of money that he spent with Yodle during his time as our client.

We wish [redacted] all the best for the future and are very sorry if he believes that he was misled but, as outlined in this message, we do not see any justification for a refund.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yodle was mismanaging my account. There were several times when they finished whole month budget just with in 20 days. I had no other option to increase the budget because they were mismanaging my account. I didn't realize that in beginning but when it happened more than 2 times then I realized that they are trying to make me fool to make more money. I want to know, how much Yodle has used towards [redacted], [redacted], [redacted] and other online advertisement. How much money they have charge me as service fee? I am entitled to know this detail. This service fee was a charged me without notifying me. I want to get that money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

We strongly disagree with [redacted]’s assertion that Yodle was “mismanaging” his account. While Yodle strives to spend its clients’ advertising budget evenly over the month, we cannot always predict with certainty the response to the ads. If the budget was used up before month end, that actually usually means the campaign was more successful than Yodle had initially predicted. [redacted] was not required to increase his budget and could have instead waited until it was replenished at the end of the monthly billing cycle. We can see from the billing records that “overspend” did happen during the October 2009 and November 2009 monthly billing cycles. Yodle provided a $400 credit to [redacted] in January 2010 to make up for the October 2009 “overspend” and a $900 credit in February 2010 to make up for the November 2009 “overspend”.

These “overspend” issues occurred during the fourth and fifth month of service. Yodle addressed the dissatisfaction that [redacted] expressed at the time by extending the credits referenced above, and it does not appear that the “overspend” issue continued. After this issue occurred and Yodle rectified it, [redacted] remained a customer, continuing to

renew service and update budgets for nearly two years. This indicates to us that the credits extended at the time were a satisfactory resolution of his concerns. We are mystified as to why [redacted] is bringing this up as an issue again almost four years later.

Per our initial communication the “service fee” for our online advertising offering is proprietary information. As previously stated we believe that we have a similar policy in this regard to almost any company that resells products or services, and are not beholden to reveal these details. For example, a retail store would not typically share information on how much it cost them to get a product in their store and the difference between that cost and the price that they are charging for it.

At this point Yodle respectfully considers this matter closed and does not believe there is anything further to discuss. As stated in our initial response we wish [redacted] all the best for the future but we do not see any justification for a refund and will not be changing our stance.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yodle had mismanaged my account funds. I used to get call from the account rep in Yodle that they ran out of funds in account. My account don't have fund to last this month untill I add more funds. [redacted], [redacted] and [redacted] are the names of person in Yodle who contacted me for those issues.

This service fee needs to be disclosed to me as consumer. Yodle is not a retail store. If Yodle is not willing to disclose me service fee then I want to know how much funds they have used towards each search engine paid advertisment. This service fee needs to be disclosed to me because they could have increased this fee without disclosing me. Yodle is controlling term of contracts in way to make money as much as possible out of my pocket. This is my hard earned money. I am entitled to get it back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Do not use Yodle. I have had marketing service for 7 months and they generated 4 leads, FOUR! Save your money and do not use. Trust all the reviews on other websites for example, https://www.yelp.com/biz/yodle-austin

Also, notice how the 5-star reviews are sponsored AD's.

Tried canceling account and because its 4 days after billing period they will not issue a refund of any sort. I am locked in for another $249. SCAM

This service was an incredible waste of time and money. They did not deliver as the sales person had promised. The customer support person that you get "passed off" to was incompetent, and the work that I was told would be done, was not. When I called to cancel for these reasons, I was only given one month of the six months refunded. They should stand behind their service and not charge if they cannot deliver.

The best thing I ever did for my company was sign up with Yodle. They have more than met my expectations and their customer service is second to none. Thoroughly recommend any small business to sign up with them.

Review: I hired Yodle to handle the advertisement of my company. After giving them 90 days that they called a 'ramping up' period, they have not provided the services that were agreed upon. They guaranteed a full refund if I was not completely satisfied with their service, but when I tried to obtain it and cancel my service, they offered me under half of what I have paid them instead of the full amount. They have been contacted multiple times, and the last time, the representative "[redacted]" said "contact the Revdex.com, I am the one who handles those complaints anyway, and I'll take care of it".Desired Settlement: I desire to receive the total amount in refund that I have paid into the service, for services not fulfilling the initial agreement.

Business

Response:

Dear Revdex.com - we're sorry that [redacted] wasn't satisfied with his experience with Yodle. We have had several discussions about his account, as he explained in his complaint, and have agreed on a resolution. Thank you,[redacted]

Review: I am the owner of a small local business in Indianapolis, Indiana. I began my relationship with Yodle in June 2013. I was assured by Yodle representative, [redacted]that my business initially would receive a minimum of 10 leads a month and could expect further growth from there. In order to start a Yodle account, I was required to make an initial down payment to Yodle of $600.00 with monthly payments to commence of $200.00 thereafter.

During the sales presentation I was told that I could use my already created company website instead of one created by Yodle. As soon as I officially signed up with Yodle, I was informed that my own website could not be used and that Yodle would create an "adversite" for my company, Quick Shred. The Yodle created "adversite" was very bland and full of inaccuracies. For instance, the "adversite" stated that Quick Shred was established in 2004, when in fact it started in 2007. The site also stated that Quick Shred destroyed documents on a customer's property. We do not provide such a service and this is very misleading information to potential customers. When I contacted [redacted] at Yodle to discuss these mistruths, I was told that the information was taken from our own Quick Shred website. These inaccuracies never were displayed on our website. Yodle was very difficult to deal with regarding the misleading "adversite" and reluctant to make changes.

In August of 2013, I provided Yodle, per their request, with my Google Places information in an attempt to generate more leads. In January of 2014, I received a call from a Yodle representative asking me again for my Google Places information. I informed the representative that I had given Yodle this information in August and that Yodle had told me that Yodle had created a Google Places account for Quick Shred. She had no information regarding this and was upset with me because I could not give her the specifics of the account that Yodle had supposedly set up. I found this to be quite unsettling.

From June **, 2013 through February **, 2014, we have generated 15 leads resulting from Yodle. A majority of of those leads resulted in wrong numbers or hang ups. In February of 2014, I decided to cancel my Yodel account. My secretary called [redacted] at Yodle in an attempt to cancel the account and was unable to reach him. She then called Yodle Customer Service and spoke with manager, Lindsay [redacted]. After explaining to [redacted] that Quick Shred wanted to terminate the Yodle account and wanted a full refund, [redacted] stated that such a result was impossible and became hostile. The conversation got so heated that I took the phone call from my secretary. After I got on the phone with [redacted], she conveniently was able to get [redacted] on the line. [redacted] then revealed that he had been listening to the conversation between [redacted] and my secretary. My conversation with [redacted] continued much as the previous one. He begged me not to cancel my account and offered me a few months of free Yodle services. I declined and requested that the account be terminated and that I wanted a full refund. [redacted] told me that he could not refund any of my money.

I cancelled my account with Yodle on February **, 2014. Since that time, I have made repeated attempts to contact [redacted] to resolve the matter and obtain a refund. To date, he has not had the courtesy to return any of my phone calls. I have received no correspondence from Yodle in any manner. I would like to get a refund of $2,200.00. This is the full amount I paid to Yodle. Yodle made promises that they did not even come close to fulfilling. They were uncommunicative and difficult to deal with.Desired Settlement: Refund of $2,200.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I WAS THE VICTIM OF A HIGH PRESSURE SALES PITCH WHERE I WAS TOLD I WOULD FACILITATE NUMEROUS [redacted] REVIEWS TO MY [redacted] PAGE. In the fat the reviews are from [redacted] a unheard of review company and if they show up on my [redacted] page it is as a post not a review. I made it clear the only reason I was signing up because I had trouble getting [redacted] reviews. She lied

Also the ADVERSITE THEY CAME UP WITH LOOKS LIKE IT WAS DONE BY A TEN YEAR OLD AND CONTAINS SPELLING ERRORS SUCH AS NEW HAMSHIRE AND THEY HIJACKED MY [redacted] PAGE BY PUTTING THEIR TRACKING PHONE NUMBER AND ADVERSITE ON MY [redacted] PAGE AND REMOVING THE URL FOR MY WEB SITE AND REMOVING MY PHONE NUMBER

In short I was hustled and I want OUTDesired Settlement: I WANT MY MONEY BACK AND I WANT NO MORE CHARGES FROM THIS COMPANY AND I WANT TO BE DONE WITH THEM. They are not professionals and they bold faced lied about what I would get

Business

Response:

Dear Revdex.com,We're very disappointed that [redacted] wasn't satisfied with his experience as a Yodle customer, and feels that there was a miscommunication about our services. We believe that online reviews are very important for local businesses, and work with our customers to enhance their online reputation. I'm sorry that this wasn't the case for [redacted]. We will look into it to understand what went wrong. We've come to an agreement with [redacted] and have closed his account.Thank you,[redacted]

Review: was informed on 11/*/2014 that there was a trial offer to test the marketing campaign for by [redacted] After 2.5 hours on the phone with [redacted] the sales rep she informed me there would be trial offer with no charges to my card until the trial offer was done (Three months Trial) after seeing many scam alerts regarding Yodle I became unsettled with this company and within 24 hours I contacted Yodle by phone and email to cancel any service or marketing commitment in the future. 598.00 was charged to my credit card on 11/**/2014. I contacted yodle at ###-###-#### that day and demanded a refund to my card. I was put on hold and passed to other managers who work for Yodle. [redacted] "the [redacted]" listened to my complains and informed me it all takes time to process a credit card refund. After 21 days of waiting and 12 different emails sent to there customercare center I have yet to see a credit on my credit card company . [redacted]'s direct line ###-###-#### was called several times and again no resolution or refund of my 598.00Desired Settlement: I am requesting a full refund of the 598.00 charge to my visa account. Also an apology from there team

Business

Response:

Dear Revdex.com – first of all, we are sincerely sorry for any miscommunication with [redacted]. We have been working with her to address the issues mentionedin her complaint. We expect this to be fully resolved in a matter of days. If you have any questions or concerns, please feel free to contact me at [redacted].Thank you,[redacted]

Review: I hired yodel to do my online advertising. After a few weeks of using them I noticed on [redacted] my website, hours, and phone number were changed. I fixed it and then yodel screwed it up again. Finally [redacted] flagged my page and yodel created another one. I now am unable to put my business's proper information on my [redacted] page. I called yodle and they had no idea what I was talking about. I worked with [redacted] directly and after 3 weeks of phone calls and verifying my information the page was turned over to me. Now a week later my [redacted] page is flagged again because yodel created a duplicate. Now my [redacted] page again has all the wrong information on it and I am unable to change it.Desired Settlement: They have cost me so much time and money that I want my $250 first month payment back. In addition, I want them to remove every bit of information about my business from their servers and I never want them to edit or make another page with my business's information on it again. I want my [redacted] page's information corrected and turned back to me.

Business

Response:

Dear Revdex.com: We are very dissapointed to hear [redacted] did not have a better experience with Yodle. We reached out to him directly and addressed these issues including his concerns about his [redacted] page, website and phone number. We closed his account and we wish him all the best in his future endeavors. Best, **.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company has been calling my business phone number constantly for the past several months and I have never solicited for their products/services. I have my phone number on the State and National Do Not Call Registry for a REASON! This isn't the only company that violates the law and most likely won't be the last. If your company was doing so well, you wouldn't need to cold call businesses taking up their valuable time wasted on listening to a sales pitch.

We (Atlanta garage door Medic LLC.) are having amazing success with Yodel as our Online Marketer. Every Yodle professional that we have had contact with have been the most helpful, knowledgeable, Loyal,and pleasant. Before Yodel we have experienced several different Online marketing companies with very little or no success. We will continue recommend Yodle to all our Business partners, and anyone needing an excellent Online Marketer. Just Good Old Fashion Customer Service.

Review: Yodle called me and sold me a 3 month contract on increasing my sales opportunity with 0 results. I called them several times to discuss their product and they told me that I should have purchase a minimum 6 months plan due to their product taking a minimum of 90 days to start producing leads. I asked why I was not told that 90 days would not be enough time for results with excuse after excuse. I had a manager on the line with me listening to the calls I was getting and the calls were either people looking for a job with my agency, someone trying to sell their product over Yodle due to so many complaints of their product not working or existing policyholders looking to get a hold of my agency. I asked for a refund each time saying that my request is being escalated with no results. The excuse they keep on coming up with is that the moneys I paid them $3,000 was sent to [redacted] who charged Yodle for the service and that Yodle doesn't get paid until after a certain amount of time with the ads. One rep even told be that I had a negative balance with them but he said that I would have to pay that. Negative balance what am I not balancing my checkbook correctly.Desired Settlement: Partial or full refund

Business

Response:

Dear Revdex.com:We spoke with [redacted] and have come to a mutual agreement and closed his account. We are sorry he was disappointed in our service, and are glad that we found a resolution. Thank you,Jessica M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We signed up with their service based on the simple promise from Yodle they would provide us quality insurance leads. Over the course of more than 2 months (over $900 month) we did not get a single lead for insurance. We got several wrong numbers, people wanting us to switch our electric service to their company etc. We had a Yodle rep review our calls and agree that none one of the calls we received were interested in a new insurance quote. At certain points some Yodle representatives tried to use deceptive and false claims stating all calls are considered leads even if they are wrong numbers, people out of different states calling by accident etc. Yodle claimed based on our advertising package we could expect 30+ quality leads per month which would justify the $900 fee. We received 0 qualified leads. As you can see by the number of complaints Yodle has received in the last 12 months and 36 months, they are promising one thing and not delivering on their promise.Desired Settlement: We will be satisfied with a full refund. We were only in program for a few months so a complete refund is desired since we did not receive one lead,

Business

Response:

Dear Revdex.com,Thank you for bringing this issue to our attention. We're sorry that [redacted] didn't have a good experience with Yodle, especially because so many of our clients in the insurance field do have success. This issue has been resolved and we wish [redacted] the best.Thank you.Angelica

Review: Please let me explain our experience with Yodle and the mistakes that were made. First our website looked like something a child through together. Our phone number was jumbled and the overall quality was unprofessional and horrible. 2nd on the bill you notice the charges are for “Managed Google SEM” meaning in certain zip codes in which we are licensed to work. These areas are in KY, OH, and IN. We provided areas we wanted to market in and received leads from all over the country which were useless to us. They say they credited money to our account but we saw a great reduction in leads after that because they spend all the mismanaged our marketing dollars. So by time they corrected our website and marketing area we were fed up and requested our service be canceled. They did not market for us the last month of our agreement yet still charged us for it. So most of our time with Yodle was spent correcting mistakes not producing workable leads and I feel we were completely taken advantage of.Desired Settlement: Refund of all charges

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please remove and do not publish my complaint. Yodle has made things right. No reason to publish.

Sincerely,

Review: I've gotten a few phone calls from Yodle in the past and I requested to be taken off of their calling list. I continued to ask to be taken off their list, but "before I let you go, can I ask...." were the next words out of the representatives mouth. I told him I just wanted to be taken off his calling list. He continued with claims about my website and how there were issues with it and he wants to help. No, I just wanted to be taken off the calling list. He wouldn't stop trying to sell me on his services and started to get rude. I have both phone lines on the do not call list and some how they still manage to call. I do not want any more calls from this company especially after the rude attitude and remarks I received on the other end of the line.Desired Settlement: I wish to never hear from this company again. If I wanted their help, I would have called them.

Business

Response:

Dear Revdex.com,

We contacted [redacted] and have reached an agreement. Yodle will not be calling her again. We have added the following phone numbers to our do not call list:

We are also talking to the sales rep that placed the most recent call to [redacted] to discuss Yodle's expectations regarding professionalism.

Best,

Review: We were mislead as to the service that would be provided. What Yodle showed us we would be provided and what we actually provided were not the same. While we were looking at the screen the salesman was saying something else and we did not catch the differences. We were later told that everything we don't like is in the fine print of the contract. We just didn't read it carefully enough. It's a lot like bait and switch. We notice the issues Yodle was causing within 2 weeks of the service begginning. Yodle did not properly explain they would be using a phone number that was not ours. When they showed us a screen shot of the web page they had set up for us it showed our main phone number right on the screen. However, they subsequently set up a separate phone number that came to them and was then forwarded to us. This has caused major confusion with our current client base. To further complicate matters the number they used was for a business that was either just shut down or cancelled that number. We have fielded multiple phone calls from people trying to contact that old company. It has truly been a nightmare. Yodle also told us they would increase our web presence. This really meant they would increase the presence of the seperate web page they set up that they owned. It seems to be a way of locking us into their service. Since they own the phone numbers and web page. If we cancel they take everything with them. This was not explained properly. Within 2 weeks of having the service we called to cancel. It was causing that much of an issue. We have simply requested that Yodle stop providing services and stop charging our account. We did not ask for a refund of services already provided. We said keep the money just stop providing future services. They continue to bill us. Each individual we talk to has stated they are not authorized to cease the service. We requested that billing and services be stopped 2 weeks ago. They just charged us another fee today. We again requested that services be stopped. But the representative told us she was not authorized and she would have to escalate the account to someone else. We feel they are dragging this out on purpose to simply delay stopping the billing.Desired Settlement: They just billed us another $1099 today. We would like that refunded, for all services to cease immediately and any future billings to stop immediately. Yodle has only provide 1 month's of service which we have paid $1099 for. We are not requesting that be refunded.

Business

Response:

Hi [redacted],