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Yodle, Inc.

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Reviews Yodle, Inc.

Yodle, Inc. Reviews (461)

Review: Like many other consumers who have left complaints, I was baited into paying for this company's services after an aggressive and misleading sales call. The salesman made many impressive promises, all basically pertaining to the amount of quality (over quantity) leads that my business would receive. I was also told that cancellation of the services, if necessary, would be easy.

Yodle charged me $3,747.00 for a three-month period. My experience with Yodle was dramatically unsatisfying, as I rarely received a "quality" lead for my area of practice. In the setup consultation phone call I told my Yodle representative the areas of law I practice in. The website and advertising campaigns they created for me did not reflect my services, and every time I tried to fix them it was a big production and the result could barely be called an improvement.

I'm a man of my word and thought that despite my dissatisfaction, I would not request a refund. However, when I tried to cancel after the initial 3-month term ended, Yodle told me that it was ok to cancel but that I need to pay for another month at $1,249.00 "to prevent any further collection activity from occurring on the account."

It's my strong position that since Yodle has egregiously not performed any of their contractual promises, that I am entitled to an immediate cancellation of the contract and a full refund of my payment consideration of $3,747.00. However, in the interest of resolving this dispute as amicably as possible to cut my losses, I am only requesting that I my contract be terminated immediately and that I be left alone without further demand for another payment of $1,249.00.Desired Settlement: Immediate termination of contract without demand for another payment.

Business

Response:

Dear Revdex.com,We have spoken to [redacted] and have reached a settlement. We are sorry that [redacted]'s experience with Yodle didn't live up to the expectations he had when he initially decided to work with us. Although we do not believe our sales calls are misleading we will investigate further what happened with [redacted]'s account. Yodle prides itself on delivering strong service and value and it's very disappointing to hear about the problems [redacted] encountered with his website and advertising campaign.We wish [redacted] well with his future online marketing endeavors.Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Yodel promises great things and then does very little. I did not realize it was an ongoing charge once the first three month trial was over. They charged my card again, and I received almost nothing from it. I called to cancel as soon as I received my credit card bill, but they charged my card again. I have spoken to them, but the will not refund the last charge. They said I called on the same day they charged, so they will not refund.

I am a small business and they have fleeced me out of $6,000. Now they want another $1,500, because they cannot cancel my account on the day I called. Everyone needs to know that they cannot be trusted, and will continue to charge you even after you have canceled.Desired Settlement: My fault to fall for their sales pitch to begin with... However, the last charge should be refunded, since I called and canceled the service.

Business

Response:

Dear Revdex.com - we're very sorry for any trouble [redacted] had closing his Yodle account. We have been in touch with him and have closed his account and have resolved the billing issues mentioned in his complaint.Thank you,[redacted]

Review: Yodle failed to meet any of its advertised goals. Notwithstanding that, when I contacted the company to cancel my account, the account representative did not return my calls. Then, I challenged the charges on my credit card. At that point, a representative from Yodle called me. I explained that I did not authorized Yodle to charge my credit card automatically and that I called to cancel my account, but was not able to do so because of a lack of responsiveness. The representative would not allow me to close my account. The representative would not credit my account. On a second occasion of speaking with a customer service representative, I produced a Yodle authorization that I did not sign and again asked for my account to be closed and for a credit. Again, the representative refused to close my account or provide a credit. Following a third contact with a customer service representative, I was told that my account would be closed and that a credit would be granted. My credit card company just notified me that Yodle is not honoring its promise to grant a credit of the charges.Desired Settlement: I would like the charges that I was forced to incur without my authorization and which was agreed to by the company representative refunded to my credit card immediately.

Business

Response:

Hello,

We have agreed to refund [redacted] the charges of $998. Both parties have signed a settlement agreement and [redacted] can expect to see the money on her credit card within approximately the next five business days (it typically takes banks this amount of time to process refunds).

We sincerely apologize for the inconvenience and the challenges that [redacted] faced with this matter. I am looking into this situation to find out more about what happened to try and reduce the likelihood of this happening again in the future. We are also sorry that Yodle did not meet [redacted]'s but wish her well in her future marketing endeavors.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After being promised to get job leads from a very preditory sales man I signed up with yodle. After the said months were up yodle didn't result in any job leads of their own. I asked for a refund in the beginning and was told I was not able to get one and if I stopped the service I would owe them money. Honestly they never lived up to the promise from the sales pitch. I would like a refund.Desired Settlement: I want the money back that I paid. They never lived up to any of the pitch.

Business

Response:

Dear Revdex.com: Thank you for

bringing this matter to our attention. We have contacted [redacted] directly

and have come to a mutual agreement. We are very sorry she did not have a

better experience with Yodle and please know this is not the type of experience we would

like for any of our 50,000+ customers to have. We wish her all the best. Thank

you, **.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory and the matter has been resolved.

Sincerely,

Yodel has helped me get more hits from the search engines for my business. Anytime I have a question about something, their customer service is responds to my businesses needs.

Review: I am an attorney with a law firm focusing on several areas of law, including estate planning, bankruptcy, real estate law and business law. All of my marketing materials online and elsewhere state this clearly. When the Yodle representative called me last week to make their pitch, I specifically asked whether I could use their service/package to market *all* of my services and I was assured that it was possible. I was pitched a package for all of my various legal services and yet, when I had given up my credit card number and "signed" their electronic contract, I was later presented with marketing materials and online ads that were geared only towards estate planning. When I complained about this, via phone and email, I was told that my "budget" only allowed for one area of law and I would have to pick one, which is the exact opposite of what I was told when they were trying to sell me the ads.

In addition, I asked for changes to my ads, which were poorly written, again via phone and email, and these changes were never made. I then requested a complete refund and Yodle has been reticent to respond, saying that a "[redacted] will get back to me" about my request. That has yet to occur.Desired Settlement: At this point, given the blatant bait and switch tactics and failure of performance here, a FULL refund is the only acceptable solution. The worst part about this is that they signed me up for a "recurring payment plan" and I am loathe to think that this disaster will lead to further fraudulent charges to my credit card in the future.

Business

Response:

Dear Revdex.com - we are working to determine the appropriate next steps regarding the complaint, and require a few additional days. Please contact me at ###-###-#### or [redacted] if you have any questions. We will provide an update as soon as possible.

Thank you,

Review: On February **,20`4, I signed an e-contract with Yodle for a three month fixed period at a flat fee of $1,500. I was advised that if I wanted to continue the agreement, it would be $500 per month. The service was not what I was told it would be. I agreed that the initial $1,500 was a loss that I would have to take. I formally, in writing cancelled my contract on Mach **, 2014. Yodle deducted $500 from my back account on May ** and June **, 2014. On July *, 2014, I called Yodle to again cancel my account and seek a refund. I was advised that I could not cancel over the phone. I asked how to cancel and I was told that I would have to wait for a billing representative to call me and the one billing representative at Yodle was at lunch. I asked to hold. I was told I could not hold. I asked who the registered agent for service of citation was. I was told she did not know. I asked to hold while she investigated who the registered agent was. A woman identifying herself as [redacted] got on the phone and said she could cancel my account. She acknowledged receiving my March email canceling the account. She said that since I had dealings with a representative after the date that email was sent, that I am responsible for the $1,000.00. I asked who her registered agent for service of a law suit is and she told me she does not know. I want my $1,000.00 back.Desired Settlement: I want my bank credited with $1,000.00 In the event that $1,000.00 is not credited by Thursday, July *, at 5:00 p.m., I will file suit in Tarrant County, Texas; in addition to the $1,000.00 judgment, I will seek attorney's fees for the cost of prosecuting this matter.

Business

Response:

Dear Revdex.com,

We have worked with [redacted] to come to an agreement to resolve this issue. We have refunded and closed the account. We're sorry that she had a negative experience, and we're looking in to why this happened.

Thank you,

Yodle makes huge promises about their service. They target real estate agents and lawyers for increased client referrals. They are selling an overpriced generic website that anyone can make for a lesser price. They charge a monthly service fee plus a set up fee. They will tell you that you get a discount for the set up fee. I tried to cancel after a website after realizing that I was not getting a customized website that is sold to each and every client. They offered services and features that were not available. Upon cancelling into a month they said they would charge me an additional 400 dollar service fee. I paid 1200 for a website that I could buy for a lesser price at Godaddy.com

Review: On September [redacted] 2013 I entered into an agreement with Yodle via telephone conversation with a sale representative. I agreed to a service with Yodle in which they would provide me with Search Engine Optimization, Pay Per Click Ad Management, and a SEO friendly landing page created to generate leads. I was told over the phone by their representative that my contract was for 90 days, then month to month. I was also told to expect to receive 20-25 qualified leads in the first 90 days while they “ramped up their efforts and my online exposure”.

After 90 days had expired I made sure that my available credit would limit their ability to charge their installment. I had no intention of renewing month to month since my 90 days had elapsed and I had only received 1 lead. The most irritating issue was that I was getting consistent phone calls, no doubt from their previous client, they were all calling looking for Cornerstone Realty Management…maybe they should have used a phone number from a previous client that matched my industry. Yodle called and followed up, I explained the problem, they stated they would change the phone number, which they did, now I was receiving phone calls from elderly people for their durable medical supplies.

Once my 4th installment declined a sales rep called me and stated that they were sorry that they had not provided to me the service I should have received and asked if they waived a month to get on track if I would continue my business with them. I explained if they wanted to do that they were welcome to, but I would only continue if there were results. I was not interested in continuing to waste money with them. The next month again resulted in no calls to my office save for durable medical equipment (all calls are recorded and can be verified).

On Jan [redacted] the day I should renew I called Yodle Customer Service to explain I did not want to continue my relationship with them. I had given them 120 days to generate 20 leads which they claimed would be done in 90. After 120 days I still only received 1 lead. The Yodle Rep stated that they had already charged my card and could not reverse it, but that I would enjoy another 30 days of their service, I sarcastically remarked that she meant I was getting to waste another $500 since their service did not produce anything, I requested to speak with a [redacted], she only stated that she was a [redacted] and was unwilling to do anything.

Irritated that this company stole $2,000 from me I filed my claim, even more irritating is that they are still trying to block my efforts to refund only $499.58 which I certainly feel I am entitled to since:

a) The condition for continuing business was that they catch up during the 30 days I gave them, which they failed.

b) I called in on day of renewal to cancel.

c) Over 120 days they only produced 1 lead, instead of 20-25 in the first 90 days.

I feel I have been generous with this company, but now since they are blocking my efforts to refund what should have never been charged in the first place, and they never delivered what they promised they could, I expect a full refund $1998.32Desired Settlement: Refund the charges I incurred which they failed to provide services as promised.

Business

Response:

Dear Revdex.com,

We are sorry to see this complaint from [redacted] and over the last few weeks we have worked with him to resolve the issue. We have refunded and closed his account.

Thanks,

Review: I signed up with yodle on Aug [redacted] 2015. They said they would have one of there tech call to get the info and set up the online on my computer on about Aug [redacted] He called He tryed for about 2 hr to set up and could not login To there program. At that time he said I would have to get A new computer. He said he would call back in couple of days If he could fix the problem. The next morning I cancled with Yodle because they could not login me in to there program. About 2 weeks later a lady called from yodle and said that they were sorry the tech had the wrong password and would I like to try again and I said No...I had stoped payment on my visa card on the [redacted] for $2098.00 BOA put charges back on my card. I did not get a thing out of Yodle not one thing...They are a bounch of crooks. [redacted] Is not much better.Desired Settlement: Give me back my $2098.00

Business

Response:

Dear Revdex.com – thank you for bringing

this to our attention. We are currently speaking with [redacted] and we were

able to come to a mutual agreement. We are glad our representatives were able

to reach him to clarify his set-up issue. We have closed his account and we

wish him all the best in his future endeavors. Thank you, JM.

Business

Response:

Dear Revdex.com – thank you for bringing

this to our attention. We are currently speaking with [redacted] and we were

able to come to a mutual agreement. We are glad our representatives were able

to reach him to clarify his set-up issue. We have closed his account and we

wish him all the best in his future endeavors. Thank you, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They fraudulently charge my closed CC every couple of months. We had 6 month contract, I cancelled at the beginning of month 5, effective after month 6. They continue to fraud charge me. I have challenged and won the fraud case 6 times now with [redacted], yet they still continue to charge again. I closed the CC acount last December(because of Yodle), yet they are still able to charge on a closed account. This company has horrible ethics and does not deserve an A+ rating, F would be more appropriate.Desired Settlement: Quit fraudulently charging my closed [redacted] account. I have to spend hours on the phone with [redacted] challenging the fraud and winning the case each time you do it. I have 2 businesses to run, and do not have time to continue the time sink you guys are causing out of greed.

Business

Response:

Dear Revdex.com - Thank you for bringing this to our attention. We are very sorry to hear that [redacted] had a poor experience with Yodle - that is not something we expect nor condone for any of our 55,000+ local business clients nationwide. We have been in touch with [redacted] regarding this issue and are thankful we were able to come to a resolution. We would like to apologize once more to [redacted] for any billing misunderstandings and wish him the best in the future.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I started using Yodle around 3 months ago and have been very pleased with the results and the customer service staff.

FANTASTIC!!!! These guys really deliver what they promise! I have only been a customer for about a month, and already, I am seeing higher SEO rankings and the phones are ringing more! They have great service, and they honestly care about their customers.

Review: I received an unexpected phone call on April **, 2015 from Yodle in which I refused to sign up for anything. They seemed to know all about my business and website and kept asking me questions about my business. I told them I was all set but then they insisted on a phone call presentation which was free to my knowledge and was just to introduce what yodle was. I was completely unfamiliar aside from what the sales person told me so instead of hanging up I had a phone call appointment set for April ** because I became curious. Once they called they spent 45 minutes at least which I was not expecting. It was videos and slides explained over the phone which then went to talk about the pricing and how they offered such a "great deal." While the package contents were intriguing, it was something I couldn't afford and I told them immediately how it was not something I could do. I politely declined maybe 5 times before the rep got his [redacted] to offer me a "discounted rate." At this point I was still trying to decline but they wouldn't accept my answers so I somehow caved. She gave me different payment plan options and told me what was most popular with photographers like myself. It seemed simple but I still was not very clear on the terms until I received a confirmation email after the phone call ended. I feel like I was taken advantage of in a horrible way. I wasn't offered time to think about it, I was immediately asked "how would you like to pay?' That very within a few moments a felt immediate buyer's remorse and more than anything like something was taken from me, even if I did read off the numbers, I admit that I wasn't threatened into it. Regardless, once I was able to do anything about it, I sent an email to customer care, received a vague response email the following morning about being contacted soon, in which case I did not wait and called as soon as I was able. I spent time hearing how there was nothing to be done and that a service was being provided from the moment they hung up the phone with me on Monday. She said all she could do was reduce the 6 month contract to a 3 month contract and deduct each monthly payment charge to $149 from $199. Afterwards, I called my credit card company [redacted] to dispute the charge but found out I had to wait since the transaction was still pending. Today, the charge went through and I was able to speak with a representative about my options which are to wait until 15 days have passed since I already contacted Yodle about canceling my account both over the phone and via email. Today a received another call from Yodle which was meant to be a client set up call but I told them I didn't want to be given anything or shown anything about their product because I wasn't going to accept. I then had a long, and very frustrating conversation with the same woman I spoke with on tuesday about how she wanted me to still give the service a try. I refused still and after 20 minutes was left with the same resolution. I said I was in the process of reporting them. I simply want no further connection with their company, or contracts or scamming.Desired Settlement: Ideally, I would appreciate a full refund. However, after all that was said over the phone about resolving this solution. I think it would be very reasonable to refund 2 of the 3 monthly fees I was charged and only be left with 1 initial monthly fee of $149. I would also like to have my account canceled and deleted from their system if not immediately than within or by the end of 1 month.

Business

Response:

Dear Revdex.com - We have made several attempts to reach [redacted] to discuss this issue, but haven't been able to get in touch with her. We will keep trying so that we can understand her complaint and try to find a resolution.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].We have further discussed the issue and I am to be issued a full refund, and I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have tried to deal with this thru [redacted] since April 2014. Yodle continues to argue and provide non valid documentation to keep the money I paid them. This is how they do business.

Yodle refuses to refund my money and rather than discussing the issue simply sends their “proof” of services rendered. Proof that is not legible and does not answer the issues I am complaining about.

I did sign up for service yes. Obviously, so since they charged my credit card for a 3 month term. I was approached by a sale representative that misrepresented what they could really do and was fabricated grossly. After the 3 months they charged my credit card monthly . This was just another fraudulent act on their part .

The client (me) would have to agree to automatic charges And I specifically did not agree and told them specifically that I would not authorize automatic payments until I saw results. Furthermore, I cancelled the service after the first week so charging me after three months made no sense. This monthly charge was refunded because Yodle could not provide documentation that I agreed to monthly automatic charges. Even though they stated specifically in their dispute letter to [redacted] that I did.

Yodle also claimed that I stated to them that I used a different form of payment or that I Provided alternative form of payment and that is why I was cancelling my charge with [redacted]> This is another un true statement. Obviously I used my [redacted]. as it was charged to my [redacted].

I canceled this account April [redacted] 2014 with Yodle and can provide my email stating such. I also verbally canceled with them. They would have nothing to do with my cancellation and was adamant that I agreed to 3 months in advance and they were not returning my money.

During the time that I was still in their game, in April, I had a few leads . They seemed to show up only after I called yodle to say I didn’t see my information on line and received no calls. Then miraculously I would get a call.

These were wrong numbers except for a few that had ridiculously low credit scores coupled with no money and were in foreclosure. . Not one call was a valid call.

A quality campaign like I was promised would not attract only that caliber of client.

Yodle states that I had 170 visits to my campaign and 15 leads from July * to August[redacted]. . First of all what type of campaign has 170 clicks and only 15 generated leads. And who is clicking. Do they hire someone at Yodle to click so that it looks good to the advertiser?

There is no proof of who clicks is there?.

Again , I canceled the account on April ** with Yodle directly and disputed with [redacted] on June[redacted]. When I called my rep at Yodle within two weeks of signing up and told him how unhappy I was with the quality of leads his response was that they had a poor campaign and was going to change it.

The proof Yodle provided as documented proof of their great services provided were leads generated between July * and August[redacted]. This was after I canceled the account. I did a few spot checks on these leads and decided that if just one was even an opportunity whether I got the deal or not I would not argue further.

Not one! Same thing, mostly wrong numbers looking for [redacted] and clients with horrible credit and NO JOBS. Ridiculous!

The first call I received was first part of April from Yodle . He said their campaigns for mortgage companies were the best and that the calls I would get would be of great quality and these people wanted loans ! That they would advertise my mortgage company on the internet and tremendously increase my sales using their campaigns. Sounded great!

Lots of bells and whistles and fast talk. Then immediately after that he turned me on to another rep.

The sales person that sold me the “deal” took the time to interview me to make sure it was good fit. They asked me about the clients I work with and what type of loans I did and what I expected out of the relationship. . They were very confident and very convincing and extremely high pressure . Again Lots of bells and whistles. and fast talk.

I was very specific about what I expected and the type of loans I did and the clients I worked with and the deals specifically that I wanted to do. and the deals that I could NOT do. ie., clients with no credit, bad credit, bankruptcy, foreclosure. I was told that my campaign would attract 10 deals a month or more of "quality", qualifed clients to work with. that fit into my criteria . And that their success rate was very high.

Yodle apparently has great sales people that off tape can say what ever they want and make promises they can’t deliver to attract people to join. We know why they ask for 3 months up front now. That in itself shows their colors. If a client calls and complains days into the deal and wants to cancel , any reputable company would refund their money. I did not receive the service that I was promised. I was sold a service that they could not provide. Their sales representatives were very high pressure and sold me a service that they knew nothing of what it could bring but assured me that it would bring in the type of business I wanted. They got me at a vulnerable time and unfortunately I let me guard down and got sold the Brooklyn bridge.

Yodle is providing documentation that is not even legible, statements of fact that I did not state, leads dated 3 month after I canceled the account and states that I got 170 visits / clicks and 15 leads of which in itself shows the campaign must be less than par if 170 visited the site and only 15 leads were generated.

I have been in business for 30 years and have had great success .

It should be obvious that someone with my experience and success would only be interested in working with a company that was committed to providing quality services with a high return and this is what was represented to me by their sales representative. Had I had even one opportunity I would not have complained. I understand lead services and I have a high close rate when given the opportunity and this is why I signed up.

I urge you to take a stand against Yodles fraudulent acts and misleading sales tactics and urge them to settle this immediately. I doubt they will ever change their sales tactics because that is how they make their money by charging 3 months up front. Im sure their cancellation rate is very high.

Thank you!Desired Settlement: I request my full amount of $3748. refunded to my [redacted] account .

Business

Response:

Dear Revdex.com,We're very sorry that [redacted] wasn't satisfied with our service, and we have resolved this matter with her. We would like to thank [redacted] for her feedback, and we wish her all the best for continued success in the future.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: cancelled this account (4) months ago and they continue to charge our account monthlyDesired Settlement: I want to be refunded the $199 x 4 months

Business

Response:

Dear Revdex.com: We were able to connect with [redacted], close his account and reach a mutual agreement. We were very sorry to hear about this miscommunication and we are glad we were able to resolve the issue. Best, JM.

Review: I received an unsolicited phone call from a Yodle sales rep, that promised me that my company would see an increase in sales with a Yodle subscription. When the salesman refused to take no for an answer, I decided to give it a go for a one month duration. Little did I know that I'd be stuck with a 3-month contract! I was mislead by this company, and would not recommend them to any other small business owner. I would like to cancel my account, and a full refund of the $559.06 I spent with this company.Desired Settlement: Refund of the money spent with Yodle - $559.06

Business

Response:

Dear Revdex.com – We would like to apologize [redacted] for any misunderstandings that occurred during his Yodle sales call. We have reached out to him and resolved the issue. Thank you,Angelica D[redacted]

Review: [redacted] during initial call promised services that were never delivered. Vendor never did complete registration with the three major search engines and only started this process after the 3 month trial period was about to expire.. [redacted]. promised thousands of internet hits within 3 months, and qualified leads. We never received one qualified lead from the initial $3,000 enrollment, let alone a single customer. [redacted] stated that if the service didn't work that all the postings done by vendor during the 3 month trial would remain on the internet. The Expiration Notice now says they will all be removed.Desired Settlement: Value for service, and honor of promises of [redacted]

Business

Response:

Dear Revdex.com,

Review: I was promised by Yodle that they would design a professional "Adversite" that would represent our company. I gave the person specific instructions about words and pictures that I would like used and was promised that it would not be a problem and they would have it set up right away. However, that was not the case. They kept using words and pictures that I specified NOT to use. As an example, I made it clear that we are a window cleaning company (not a maid service) reaching out to prospective clients that appreciate knowledgeable, trustworthy, professionals. As such, that sets us apart from competitors, not necessarily upfront cost. They continued to post pictures of bathrooms, kitchens, cleaning bottles, & vacuum cleaners and using the words, "competitive prices, no job too big or too small, competitive cleaning rate, etc..." It was like they had no information about our company! I sent pictures that represented the work that we offer and it took days for Yodle to make the changes.

Then, I had problems with uploading contacts and was promised 2 different times that Yodle would correct the issue within 24 hours. After multiple phone calls and 5 days, they finally solved the problem. At this point, I expressed my unhappiness with their service and asked to cancel the contract. I was transferred to [redacted] and he absolutely would not accept this. He agreed that Yodle had not delivered as promised, but now that he was aware of our case, he would personally take care of our account. I still wanted to cancel, but he said that his [redacted], [redacted] would only allow a contract term change from 12 months to 3 and a lower monthly payment. At this point, I felt like that was my only option, so I reluctantly agreed to give Yodle another chance.

My last issue had to do with our [redacted] page that I had already set up prior to contacting Yodle. I noticed that our company's contact information had changed, so I corrected it. I called Yodle and spoke with [redacted] and he said that they did not do it. I thought it was strange, but he promised that it was owner verified and that they did not have access to our account. The listing was updated again with Yodle's adversite information later that week, proving that Yodel DID have access to the account.

We sent a notice saying that we were unhappy with the product and service and that we removed their access to funding and not to contact us again.

Now, I am trying to get our listings online back in order, as they were before we met Yodle. What a hassle!Desired Settlement: I would like our company listings online updated with correct phone number and website, not Yodle's adversite listing.

Business

Response:

Dear Revdex.com,

We are very sorry to hear about [redacted]s dissatisfaction. We have discussed these issues with [redacted] and have worked with her to fix the incorrect business listings to her satisfaction. We have come to a resolution regarding these matters, and wish [redacted] all the best for future success.

Thank you,

Review: My complaint is actually all the above, but can only choose one on the drop down menu.

Company made false promises. Promised to advertise my business and I would be on top of search engines to receive calls from new clients.

Initial rep on phone told me I would get results, if not they would make it up to me. Otherwise I would not have agreed. He basically gave a high pressure sales pitch.

They have not held up their end of the agreement. I received a few calls at the beginning, according to their system, but nothing since then. They are obviously not doing what the said they would do, since I am not getting any calls or inquires of any kind. I called and spoke to a supervisor and he was rude and did not offer any help of solution at all. He did not care one bit that the service was not working. He would not consider for a minute a refund or any other arrangements to rectify the matter. We need to get these types of business practices out of the marketplace.

Sincere Thanks,

[redacted]Desired Settlement: I am requesting a full refund and an end to the 6 month contract, with no further billing.

Business

Response:

Dear Revdex.com: We have been able to discuss this issue with [redacted] and have come to a mutual agreement. We're committed to delivering the best possible results for our customers, and we're sorry that this wasn't his experience. We wish him all the best for future success.Thank you,Jessica M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: INTERNET MARKETING SERVICES

Address: 12234 N IH 35, Lafayette, Colorado, United States, 78753-1725

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