Yodle, Inc.

I always have the friendliest and most helpful customer service employees. Kudos to all...

Review: I signed up for an initial 3 month (March-May 2014)online marketing program with Yodle, but before the first three months were complete I requested that Yodle discontinue servicing my company after that time period. I am very busy and did not pay attention that Yodle continued withdrawing $199.00/ month through January 2015. When I noticed in early January I requested the service be stopped and the payment that was taken on 1/*/15 be refunded. I received an e-mail on 2/**/15 that my services with Yodle were finally being discontinued, and my January payment was not returned even though the representative from Yodle said that it would be. It seems that this company lacks integrity. In the early January contact with Yodle I confirmed with them that I had not accessed their services since my perceived cancellation date. Yodle took payment for 8 months beyond the initial period ($1,592.00). I completed their termination survey and requested a call back regarding this situation, but they have not contacted me.Desired Settlement: I would like a refund of $1,592 from Yodle.

Business

Response:

Dear Revdex.com,We have been in touch with [redacted], and have worked with him to come to an agreement. We've resolved this issue, and wish [redacted] and his business the best of luck.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid for the service. Had a great sales pitch from the sales dept whom told me it would take 3-5 months in order to get any response/traffic/leads from the website they would generate. The website was built. I waited 3 months before calling to check status since I had not got 1 lead or any inquiry off the website. They said to still wait...so I waited 2 more months nothing. I paid $1,200.00 with 0 return. Everytime I called after 5-6 months they said they would keep changing the website. Nothing happened.

My only question is WHY do they have such a good Revdex.com rating since that is one of their primary sales pitches to get agents to sign up with them.Desired Settlement: I would like to get refunded $1,200 for the 0 service they provided after I gave them over 6 months.

I would also like to ask the Revdex.com to give them a HUGE "F" Rating or remove them as a fraudulent business so they can use that sales pitch to pursue other agents to sign up with this company.

Business

Response:

Dear Revdex.com – Thank you for bringing this to our attention. We have been in touch with [redacted] and have resolved this issue and closed his account. We’re sorry he was disappointed in our service, and are glad that we’ve found a resolution.While we respect [redacted] decision to discontinue working with Yodle, we would like to also point out that we have 55,000+ local business customers, the vast majority of which are happy with our service. You can hear more from our happy customers here: [redacted].Thank you,Angelica D[redacted]

Review: During the 3 month of servces we were able to schedule only 2 jobs after we we paid Yodle $3,448.00 - sounds at least unfair.

After reviewing agreement here is the conclusion we came to:

Paragraph 3 "Call Recording and Monitoring". We strongly believe that phone number that was assigned to us was assigned to other company/ies as well. Proof can be provided by dispalying calls breakdown between 09/**/2013-10/**/2013. Based on this calls we make a conclusion that we didn't receive service as advertised. We strongly believe that some of the calls were completely completely false.

Each business practice has lost calls. But when you analyze percentage of lost calls with Yodle, we come to a conclusion that many of the calls were faked due to the breakdown below:

09/**/2013 - 10/**/2013

• 15 calls out of 26 - recorded message / customer not connected / etc

• 2 calls out of 26 - telemarketer calls

• 3 calls out of 26 - wrong numbers

• 2 calls out of 26 - from existing accounts that makes no profit to us

• 4 calls are the only ones that were good

We are disputing $3,448.00 charge due to false advertisement; the deception has resulted in injury to West Coast Chief Repair, Inc. The injury is attributed to money we lost through a purchase that would not have been made had the advertisement not been misleading. You waived you liability in our loss but please be advised that your misleading and false advertisement leaded to our injury! We would like to negotiate a refund amount, so please call us back otherwise we will be forced to proceed t further.

Thank you,Desired Settlement: Full refund in the total amount of $ 3,448.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter is being resolved. We signed release and settlement agreement, Yodle should refund $2173.00 to West Coast chief Repair, Inc within the next 5 business days.

Dear Revdex.com Team,

Tahnk you very much for your help which is always greatly appreciated!!!!

Sincerely,

Review: I was contacted by Yodle because I am a mortgage lender. They were offering to get me setup to be advertising online to get new leads. When I talked with them I was told a personal website would be setup for me.

The website URL they assigned me, without even asking, is [redacted]. When I inquired about changing the address I was told it would cost $200!!! I am very unhappy with the website address they gave me, as it's awful for my business. It looks extremely unprofessional, and I would not have approved it had they talked with me.

I was also told to send their customer care team personalized information for my website to have it updated, this was talked about on the sales call. I sent them information the day after purchasing their package and my website still has not been updated with what I sent.

I'm also very unhappy with their sales strategy which pressures you into signing up right away by only offering discounts during the initial sales call. They do not want to give you time to think about it, instead forcing you to make snap decisions if you want to receive their service at a "decent" cost.Desired Settlement: I want my service terminated and to be refunded what I have paid them, about $1500 for 3 months service.

Business

Response:

Dear Revdex.com,

Review: I am a chiropractor and my practice is unique in the fact that it is 100% mobile and specializes in treating patients in the privacy of their home or office. My typical patients are usually “executive types” or busy stay-at home parents that are willing to pay a premium for individualized, concierge care without having to travel to a doctor’s office between 9 and 5. I mentioned this multiple times during my initial sales call with [redacted]. He assured me that Yodle services were just what I needed to grow my business.

Before agreeing to the services, I had several concerns. Firstly since I don’t have a physical office, I wanted to make sure that the advertising area was not based off of my home address. I live on the very outskirts of the metropolitan area and did not want the advertising to be reflect the small sparsely populated suburb that I live in. [redacted] and I agreed on a more central location for the marketing area. Unfortunately, when I examined the site everything was based off of my mailing address. Even the URL had this city’s name in it. This was exactly what I did not want.

Secondly, I specifically mentioned that I did not want a “cookie-cutter website”, and [redacted] assured me that it was “custom” and “made specifically for my company” and even urged me not to spend any money improving my own website because of how great the Yodle site would be. In actuality, the “custom” website I received was a cheap template that could be used for any generic chiropractic office and failed to highlight the house call aspect of the business or differentiate my company from other chiropractors that only spends 5 minutes (as compared to my 30 minutes) with each patient. If anything, this adversite likely deterred potential patients because it looked like it was thrown together in 5 minutes and did not convey the professionalism that my target patients demand.

I tried to cancel the service the day that I was to be billed again, however; I was told that no account managers work on Saturday and that I would be contacted on Monday. Eventually I had multiple phone calls with [redacted] who seemed to genuinely try to remedy the problem; he even pulled up the transcript of my original sales call and confirmed that I was promised a different geographical area and assured that my website would not be “cookie-cutter”.

After more than a month of phone calls back and forth, I finally received a partial refund but was told by [redacted] that Yodle cannot refund the money that was already spent on Google ads and that they are not responsible for the effectiveness of the ads. While I understand this reasoning, when the ads are placed in the wrong geographical area, I believe that Yodle should acknowledge its mistake and refund me the entire amount.Desired Settlement: I would like a full refund for the services that were promised but not delivered.

Business

Response:

Dear Revdex.com,

We have come to a final resolution with [redacted] regarding this complaint. We have closed and refunded his account. We're sorry that we were not able to meet his needs, and wish him the best of luck with growing his chiropractic business.

Thank you,

Review: I was called by Yodle and asked to try their fully refundable service. They promised if I wasn't satisfied everything would be refunded. My wife talked with [redacted] at ext [redacted] and she said all charges would be refunded if we weren't happy.

I quickly saw that their service wasn't for me. They put up a cookie cutter website using wording directly from my current website and a version of my logo that looked terrible. Definitely not something I wanted to pay $195 a month for.

To save them from doing further work I told them we wanted to cancel. I had not yet agreed to the "online agreement". They had sent me a welcome email with login instructions. First screen after logging it it asked me to agree to the contract terms. You had to click a checkbox and hit the submit button to agree to the contract. I never did because I very quickly realized they weren't for me.

I told them to cancel and asked for my refund. They did cancel the account but refused to refund the $195 they had charged. I put through a chargeback, they refuted and the fee is back on our credit card.

They promised fully refundable. They haven't delivered.Desired Settlement: Refund for ALL charges as promised.

Business

Response:

Dear Revdex.com,

I have not heard of yodle until the sales representative started to call me. They first asked for a few minutes, then 15 mins, and then a presentation that took over 90 mins! The service did not appeal to me at all. The sales representative dodged all my technical questions by answering with "the technical team can walk you through that. Would Thursday work for your next meeting?". It was a complete waste of time and lack of respect for my rejection to their services. When the initial sales rep could not make the sell, he then sent the call to a "manager" who was even more demanding and asked for my cc twice mid explaining their services. I understand that sometimes pushing for a sale works, but if you don't know the answer to something you are selling an honest "I don't know" will go a long way. Do not fall for their "optimized" marketing practices. The best part of yodle is probably the view on their sales videos.

Sales person & [redacted] lack professional demeanor, talking at you and making assumptions without asking questions. Was told by sales rep that I would be able to make website changes "everyday if I wanted" but after two weeks of trying to get the website to accurately reflect my business, I was told I had to discontinue their service or never have another update to the website. Seven hours of creating my site was too much apparently, for a lifetime of web presence. I've made lots of websites. Seven hours is a minimum. Never did the [redacted] apologize for sales and tech support misinforming and misleading me. Never did the [redacted] take a friendly attitude of, "Gee, let's see if we can get you back on track, I'm sorry you were misinformed." After 1000 visitors to my site and not one call for even a complimentary consultation, I began to see that something was wrong. The efforts to have their website design corrected, and the amateurish way they create sites has caused many now to have a very poor impression of my business, based on a shoddy web presence which YODLE created. They didn't give me a chance to build the site before they unveiled it. Though I had seen their 15 awards, thought I'd done my due diligence, I began delving deeper and have now found a mess. Thousands of disgruntled customers are now rising up to reveal their questionable business practices. The initial presentation was inspiring; a couple of entrepreneurs trying to help other small businesses, like their dear mom and dad, get online results without the headaches of constant marketing efforts. With 6-10 essential marketing tasks, I thought this was the answer to my prayers: SEO, customer reviews, web presence, email marketing, social media, special offers, etc. I thought I could go back to focusing on developing my business services instead of being swamped in marketing tasks. As a small business, I only have so many hours a day to make a difference. Well, I'll chalk it up to marketing research. Now I'm looking for their competitors who actually do what's promised. Any suggestions?

Review: Yodle has been doing services for One Hour Heating & Air Conditioning for over a year. I started working with Yodle in August of 2015, when I started my role as Marketing Manager at One Hour Heating & Air Conditioning. In early September 2015 I contacted my Yodle Account Manager and Yodle Account Executive (Sales Person) to learn the details of the services Yodle was performing, obtain a copy of our contract, and learn the details of our commitment to Yodle. During these early September 2015 conversations I was informed by my Yodle Account Executive (Sales Person) that there was no contract details or documents to provide me and that our arrangement gave us the flexibility to increase, decrease or end our Yodle services without notice and without penalty. I believe that the Yodle Account Executive told me this information to gain my trust. We did consider using their services, but ultimately chose a different partner. Since that time we've made plans with other consultants to contract the same services that Yodle was performing for One Hour Heating & Air Conditioning starting in 2016. During the last week of December 2015, I asked my Yodle Account Manager to end services starting January [redacted], 2016. Team members from Yodle informed me that we have a contract in place that doesn't expire until July of 2016. I complained to our Yodle Account Manager and asked to speak with their manager. The Manager also gave me the same information, that we were under contract. All this new information about a contract and obligation was new information coming from Yodle and I was surprised as the Yodle Account Executive assured me that there was no such document or obligation in place for our arrangement. I asked for copies for this contract from both the Yodle Account Manager and their supervisor. The documents they provided amounted to 3 various screen shots documents, a couple with limited semi-legal jargon regarding a 12 month agreement. None of these documents are official, or obtain signatures or any authorization from any of our staff members. These suspicious screen shots amount to falsification of documentation/records on Yodle's behalf. I asked the Yodle Supervisor to immediately cease and desist all services on our behalf, that Yodle is no longer authorized to do business on our behalf or represent us online. The Yodle Supervisor informed me that they are not willing to end the services they are performing for us. Our position is that Yodle is continuing to fraudulently represent us online, this is illegal, bad for consumers, and has been a poor customer service experience.Desired Settlement: One Hour Heating & Air Conditioning requests that Yodle IMMEDIATELY cease and desist all services they are performing online on our behalf. We do not want their services.

Business

Response:

Dear Revdex.com: A representative has been in touch with [redacted] to discuss these issues and find a resolution. We are hoping to resolved this as soon as possible but have been unsuccessful at reaching [redacted]. If he could follow-up with Mia P[redacted] or Cecily B[redacted] at ###-###-####, they will be able to work through the mutual agreement, close his account and answer any final questions. Thank you, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We've been offered a Confidential Release and Settlement Agreement from Yodle. Mia, from Yodle, states that this agreement will release us from our contract, however we've never had a contract and Yodle has been unable thus far to produce a signed and valid contract for our review. This offered agreement from Yodle only protects Yodle from all liability and does nothing to protect us, the client. I requested back in December to end our services by January [redacted], and Yodle still refuses to end services for us until January [redacted], costing us time and money as we delay the launch of other marketing initiatives because Yodle refuses to halt our campaigns. All we want is for Yodle to halt our campaigns, they stated that they were willing to halt ONLY if we signed this legal agreement that protects them from any liability, otherwise they're not willing to halt our campaigns. This is unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com: After speaking with [redacted] and his team, we are glad we were able to reach a mutual agreement. We are very focused on delivering the best possible service for our customers and we are very sorry he did not have a great experience with Yodle. We also want him to know that we take feedback like this very seriously and we have shared it with all the appropriate team members internally. We thank him for bringing these issues to our attention and wish him all the best. Thank you, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company used high pressure tactics to get me to sign up with them. Then, they didn't follow through on what they promised they would do for my business. They have not provided a stream of new business by any stretch of the imagination. Virtually no traffic to the website they created. I've held up my end, they should also or return my money.Desired Settlement: They should return my money and never contact me again.

Business

Response:

Dear, Revdex.com:We have been in touch with [redacted] directly and have come to a mutual agreement and closed his account. We are very disappointed to hear he did not have more success with our program and we wish him all the best in his future endeavors. Thank you for bringing these issues to our attention. Best, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

So far I have enjoyed working with Yodle. They are very business minded and get things done quickly and efficiently.

Review: I've talked to Yodle regarding their promises and that I have not seen. I wanted to discontinue my services with them, but they assured me again that its gonna work. Since the list time I contacted Yodle, I have not visited the website they created for me because I knew majority of the view were from me. Since then I have not got 1 view, also from the beginning I have note received 1 call or leak from a costumer, they were from me testing and from their competitors, Yodle has records of this, they can see it.

I dont want to work with a company that does not hold the end of the deal, I knew from beginning its to go to be true. They have all these promises and nothing to show.Desired Settlement: I want a full refund and cancellation of services, I am NOT wasting anymore money for a service that does not exist.

Business

Response:

Dear Revdex.com: We are very sorry to hear [redacted] did not have a better experience with our services. Please know this is not the type of experience we would like for any of our 50,000+ customers. We are currently working with him on a resolution and should he have any questions, he can reach out to Ron L[redacted] at ###-###-####. Best, [redacted].

Review: I signed up with Yodle to do SEO (position my website on the internet). I had to pay 6 months in advance as part of how they work. In all this time I didn't receive one client. I had a long discussion with the man selling me Yodle (Jake). Toward the end, we agreed to not automatically renew Yodle. I was led to believe that it would not be automatically renewed, in fact Jake brought it up - he offered to set it up that way for me almost as the cherry on top of this great package I was getting. After being charged for month 7, I complained to Yodle, horrified. $2093 (all in all) is a lot of money to me. When they listened to a tape of the sales call, they determined Jake said that I would not be automatically renewed for a 6 month period, that it would be month to month instead. I felt hoodwinked, and this is a very [redacted] business practice. They deliberately led me to believe that it would no be automatically renewed. Also, as we were closing the sales session, I was discouraged from asking any questions because it was being taped (it ALL was being taped anyway) and if I asked a question I was told we would have to start all over again. To please hold my questions until the end. It was a long "[redacted]" disclosure. I did have a lot of little questions, but the salesman started letting his frustration with my lack of knowledge show - he had already made the sale at this point. I ended up talking to Yodle and they refused to refund me. They tricked me, and they know it.Desired Settlement: I would like the $299 back for month 7 that I did not authorize in any way, intentionally. Actually I would like to have never done any business at all with Yodle, but I realize I can't ask for that.

Business

Response:

Dear Revdex.com: We are very dissapointed to hear Dana did not have a better experience with our sales and customer service team. We truely pride ourselves on delivering a stellar experience for our customers and we are very sorry she did not have this same experience. We have been unsuccessful at reaching her to discuss these issues further. If she could reach out to [redacted] at ###-###-####, he will be able to work with her directly on addressing these concerns and finding a mutual agreement. Thank you, Jessica.

Review: I signed up with Yodle over a year ago. Shortly after signing up, I felt that they did not hold to the expectations or results they sold me on. I ended up canceling their service because I want not getting the results the sales guy lead me to believe. They ended up keeping a portion of my money (around $3000) for a general marketing fee to advertise my company on their website. I must say, I did not get one call or email from this! I wasted $3000 and a ton of time dealing with Yodle. Now a year later with no contact to me, they charge my bank account another $245.60. I did not authorize this. Nor do I want their services.Desired Settlement: I would like to see a refund for the total amount spent with Yodle (a total of $3185.60). For wasting my time, for keeping my money because they did not deliver, and for continuing to charge my account for no reason.

Business

Response:

Dear Revdex.com,We have currently not agreed upon a settlement with [redacted] but are continuing to try and resolve this situation.Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I talked to a representative of Yodle December [redacted] named [redacted]. He told me that he needed to talk to his [redacted], but would get back to me on Monday January [redacted]. Which was yesterday. I did not here from [redacted] or anyone from Yodle. Therefore, I I don't think they are making their best effort to resolve this issue. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello - We've been able to discuss this issue with [redacted] and have come to a mutual agreement. We're glad that we were able to find a solution, and we wish [redacted] all the best for future success.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I'm an attorney who runs a small firm in New Jersey. I was contacted by Yodle, utilizing very aggressive and persistent sales tactics. They promised quite a bit in terms of service, offered me a 3 month contract, and after numerous high pressure sales calls I finally signed the contract. I paid for the entire 3 month contract in advance. During the course of my time, I didn't see any results. Not a single call. I even called the number myself to make sure it was working correctly, and it was, but the advertising was just incredibly ineffective. I went ahead and canceled the contract. I checked my login credentials and they didn't work, so I figured it was canceled. Out of habit, I mailed the cancellation letter to Yodle, this is primarily because the all legal notices are always done through the mail in New Jersey.

I was honestly not giving it is a second thought, just kind of pissed at myself for signing the contract. Today, which is the first day after my signing of the contract and the 3 month campaign going live I received a call. It was Yodle saying that they had unsuccessfully attempted to charge my credit card (my card number had changed due to an unrelated matter). I told the gentleman on the phone that I sent in a notice of cancellation. He claimed to have not received the letter. So now this company, that had not gotten me a single call (despite sales claims to the contrary), was claiming that they hadn't gotten my cancellation letter and was trying to charge me another $199. I asked him how could that be as I was on a 3 month contract and paid in full. He said I needed to cancel to agreement or it goes month to month. I informed him that I HAD sent the cancellation notice. At this point he got rather short with me, challenging me as to why I hadn't sent it by email. I explained that in New Jersey Courts, email is never acceptable service. He ultimately asked me to send him a copy of the letter by email. I asked him to put in the account that I'm canceling it. He said he made the note in the account. I found a copy of the letter, scanned it right away and emailed it to him as he had requested. In the email I also asked for confirmation that he had canceled the account (given the circumstances I don't think that was out of line). He hasn't sent me the requested confirmation.Desired Settlement: I want them to acknowledge my cancellation. It would be nice if I could get the spent money back (as it was a complete waste), but it was my bad business decision to work with Yodle and I accept that fact. What I cannot accept and will never accept is the additional 199 charge they have attempted to assess on my account by not acknowledging the cancellation. At this point I think it would be good if they and I just went our separate ways.

Consumer

Response:

The business has contacted my office and voluntarily corrected my primary complaint. I view the matter as now closed. Thank you for your assistance.

Sincerely,

Review: I took a call on my cell phone from [redacted] about advertising on Yodle, told him to call me at work. After listening to his HIGH pressure sale pitch, I told him I would like to do some research on my own about his company and then he turned on me, starting trying to pressure me to make a commitment right then and there. I told him I would get back to him, I politely told him to STOP his high pressure pitch and that I would hang up if he didn't calm down,, he said" go ahead and hang up!" So I did. VERY unprofessional in every capacity. Would never do business with a company that hires and sicks these kinds of sale practices.Desired Settlement: to have my personal cell taken off the sales call list.

Business

Response:

Hello,

Per [redacted]s request we have removed his cell phone number from our sales list. A Yodle sales rep is also going to follow up with [redacted] in early April on his landline to further discuss our online marketing offerings and to see if he is still potentially interested in working with us.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This advertising firm uses high pressure sales. Once that sale was made I was told how effective they would be in having new patients call my dental office. In the very beginning I told them specifically the types of services we offer and the types of insurances we file. We did recieve calls but NONE ever became patients and none asked for services that we provide. We received calls from individuals looking for a plumber on at least three occasions. Before the end of the first month I contacted my service representative, [redacted], and informed her of my great disapointment in her company as well as the disruption of all of the wrong numbers associated with their service. I was told that the phone number that we were asigned by her company was in fact used by a plumbing company they advertised for in the past. I was told that it would be corrected and it was not. I further explained to her that prior to begining next month's billing cycle I wanted our professional relationship terminated. She did agree that the results were much less than typical and stated that our service would end and we would not be billed any further. I did not ask for a refund for the month that I already paid as I chalked it up as a learning experience and figured they "attempted" to provide service for that month. I canceled their authorization to bill my credit card prior to month two. Now I am being harassed by them stating that I owe them money for month two. I spoke with a billing representative, [redacted], on November **, 2013. I explained to her my conversation with [redacted] and that the account was supposed to have been terminated. [redacted] made several attempts to convince me that I should continue with [redacted]. I declined and at the end of the conversation she agreed to close the account. Today I received an email from [redacted] stating that I owed Yodle for month two. This is getting to be like a nightmare that won't end.Desired Settlement: I would like them to do as they agreed over the phone. Terminate the account as of the end of the first month, stop harassing me to pay for future months.

Business

Response:

Dear Revdex.com -

Review: My complaints are almost identical to the other complaints filed against Yodle, Inc. The sales person made promises of a large amount of calls or emails requesting my services. He promised I would have no problem making back the costs of their services. After I went into details about the problems I experienced with previous SEO or SEM companies, he said Yodle would take care of the issues. For example, I explained that I am a one man company who handles all the operations for [redacted] and [redacted] and do not have the time to handle the social media aspects that previous companies required. My sales person said, "no problem, Yodle will handle [redacted] and other social media". This turned out to be the opposite. I have contacted the VP of Yodle's Customer Service and the Customer Service representative about the lack of performance from their service. Each time the Yodle representatives reply that I need to do more social media activities like [redacted] send emails, get referrals, add pictures and so on. Even though, this is what I was told would not be the case, I did add pictures, request referrals and post to [redacted]. After doing these actions, I called and sent emails to Yodle asking if there is a reason I have only gotten a couple of decent contacts. In fact, I haven't gotten any contacts in over a week. The only answer Yodle says is I need to do more. I paid $3000 for 3 months of service and have only been given some where around 10 contacts from potential customers. Out of the 10, only 2 potential customers were legitimate. Another issue I experienced has to do with my [redacted] account, I told them not to setup a duplicate account and explained in detail the previous problems I encountered. Unfortunately, they did exactly what I told them not to do. We finally got the duplicate undone but my [redacted] account shows it is a cleaning company; not a flooring company. I don't know if this has anything to do with the lack of performance, which I was promised.Desired Settlement: I have tried my best to make this work. There is nothing I want more than to find a SEO company who can provide the services they promises. However, I have done everything possible from my end to make this work but it's obvious Yodle can't live up to its promises. The only answer I get is I need to do more and they don't have any solutions.

Business

Response:

Dear Revdex.com,

We have worked with [redacted], and have resolved this issue. We've refunded and closed his account. We're sorry that he didn't have success with Yodle, and wish him all the best.

Thank you,

I signed up thinking this was a good idea. Once in the system, I realized this was a duplication of what my company was providing and time wise I would not have time to spread my time over both. Upon canceling you have to speak with multiple people it is not a simple cancellation. As they have charge you for 6 months worth of service it should be a simple credit back to your credit card. BUT NO - The "manager" told me they would have to bill me an additional $497 and then refund me. Which there was no way I was going to authorize more charges. He then proceeded to go back and forth with "finance" and gave me refund amounts of $995, and then $596 and now it is at $547. This made me very uncomfortable, I asked for a supervisor and he was it. So, I would highly NOT using this company. Upon doing my research to see what work they have performed, I only show up on [redacted]. No other Search Engines. I would look into anything you do with this company and personally can not recommend them.