Yodle, Inc.

Great customer service..reliable and want to serve their customers

I have just started doing business with Yodle and my experience with them has been outstanding. They have delivered on the promised made and feel the investment I have made in their marketing strategies will benefit my business.

Thank you Yodle!

I had questions when I called and answers when I hung up! haha... The service I received was no only friendly and kind, but was thorough and prompt and it resolved the questions I had.

Caller identified himself as Tim C[redacted] and was very pushy about speaking to the doctor. Would not immediately say that he was from Yodle until asked several times what company he was with and what he was calling about. Yodle rep said he was with their health division and pretended to know the doctor personally. After searching online, found that this is an online marketing service that is well-known for scams and unwelcome solicitations.

Review: We had received a call from Yodle and set up a time to speak to the salesman. During the phone conversation we told him that we where currently running our own Google Adwords complain and he said that would not be a problem that yodle would be doing their own campaign and we could continue doing what we where doing that there would be no problem. We agreed to the product and they debited $999.00. Then that Monday we talked to our account manager who then told us to click the accept on our account and then we could go over everything with the account. So we did. Within the first 5 minutes she told us we would have to cancel our adwords campaign and our google maps and let them run the campaigns. For our business that is unacceptable and that is what I told her. Also the numbers she presented where way off compared to the numbers [redacted] had given us. So this made us even more uneasy with everything and we expressed that. She told us that she would try to get ahold of [redacted] to see what was said and she would get back to us. WE called her the next day because we had heard nothing from her. She stated that she couldn't get ahold of [redacted] and that she also couldn't find the recording of the conversation which every conversation from what he told us is recorded to make sure there is no deception. It also states that all conversations will be recorded. So ours conveniently was not. So she said she would set up a conference call with [redacted] for Thursday. As my wife and I discussed it we decided we did not want to do business with a company like this and that there was a lack of organization and what seemed to be honesty. So we called [redacted]'s number and [redacted] answered. We explained to her the whole situation and she told us that [redacted] was on a call and that she would have her call us. [redacted] called us Wednesday night while we where with patients so our desk worker told him to just call tomorrow at 10. Today [redacted] called and talked to me. He delivered the same sales pitch all over again. As I voiced my concern with us having to cancel our adwords campaign because we are getting ready to ramp up our advertisement for our book, lectures, webinars,etc... he stated that he did not realize that was our intentions but still it should not change anything. We are in a contract with them and that we are obligated for 3 months. When I told him we where under the impression as he said that we would be able to run our advertising etc.. on our end with no issues and if he would of told us that on Friday we would of never agreed to it and we would of moved on. He said well now we have agreed to 3 months with them. I explained that we too are a Revdex.com accredited business and that being said the way you used the Revdex.com and then did not deliver all of the information when we told you that we where running our ad campaign that was not part of the Revdex.com ethics and that we just needed to cut ties, they give us a refund, and we all move on. He said we can not do a refund because of the contract. I told him that the contract should be void since it is between two parties and they did not live up to their end of being straight forward with everything and that being a Revdex.com accredited business they are supposed to be. This run around went on for just short of an hour. I finally had to tell him I have a business to run and that this conversation was going nowhere so just email or something but that I do not want to do business with one like Yodle and that I was getting very mad and I needed to go. We then hung up.Desired Settlement: I would like the contract voided since it was not laid out properly and our money refunded.

Business

Response:

Dear Revdex.com,

Review: Canceled serves twice in last two month because they could not get me right calls to come in now they charged my card 99.00 for another month without approval tell my I can't get a refund if it is all ready charged because they do not have a record of the canceationDesired Settlement: 99.00 dollar back or my card

Business

Response:

Dear Revdex.com,

Review: I am a new business interested in SEO. Yodle rep gave an extremely hard sell and made promises of spectacular results. After I agreed to a 3 month trial a web optimizer called. I knew immediately that I had been ripped off. She did not communicate well in English so I was concerned that she would not understand the nuance of what I was explaining to her. At one point she actually laughed at me for saying that I valued the privacy of clients. The web site generated by the call is an insult to literate people; written at about the 4th grade level and missing any sort of serious personalization--all generic, cookie cutter language.Desired Settlement: I want to stop any further charges to my credit card. I agree to the one month charge because it is my fault that I agreed to their terms without asking to see a website first--my bad. And I want others to know that this is a rip off plain and simple.

Business

Response:

Dear [redacted],

We have worked with [redacted] to resolve this issue. We reached a settlement and have agreed to close her account. We’re sorry that

things didn’t work out with Yodle, and wish her all the best for future success.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a call from A Yodle representative asking about us giving them a 90 day trial period. I was informed by the sales representative that it would be 90 days and I would be contacted before I was billed any further monies. I agreed and paid the 90 days in advance. However I was never contacted about continuing my services with Yodle. They just billed me another $1149 without discussing it. When I contacted them and asked to speak to the sales representative I was told he was no longer with the company. I told Yodle the sales representative said I would be called before continuing the service and they informed me that this was not their policy. I ask that they go back and review the recorded calls and they would see that was exactly what I was told. They would not do so. They refer you to all the written information that is NEVER discussed when they are trying to obtain your business. This is not a pleasant company to deal with. On top of it all, I did not receive one positive lead in three months.Desired Settlement: It is simple, Yodle needs to review the recorded phone calls and refund me my money for October.

Business

Response:

Dear Revdex.com,We'd like to first say that we're sorry that [redacted] had this issue and didn't have a good experience with our client services team. It seems like there may have been a miscommunication, and we have looked into what happened. In the meantime, we have come to a resolution with [redacted].Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are an insurance agency. We started a contract with Yodle on 6/**/2015 and were promised results. We paid $4,497 upfront for 3 months of targetted ads and SEO management to grow incoming business. Almost all of the leads we have received have been bogus. The majority of the leads have been our own customers or calls for claims for companies that we don't even work with. The calls are being routed through a secondary number (forwarded to our main number) that we didn't even know Yodle was going to purchase for us, or that was even part of the process. They were not at all clear about explaining the billing. We understood that the majority of our Yodle bill was for SEO management when it turns out that the majority of our bill is being dedicated to these "ads," which we don't even really want and never really wanted, we were just looking for SEO management. When we started making complaints and asking for refunds, we were put in contact with a manager, Rhianna, who keeps telling us she will call us and then never does. We have been waiting for two weeks for a response from Yodle while our agency gets flooded with calls that do us no good.Desired Settlement: Money refunded, contract terminated, and ownership of [redacted] & ###-###-#### relinquished so that business cannot be stolen from us.

Business

Response:

Dear Revdex.com,We have resolved this issue with [redacted] and closed his account. We're very sorry that he didn't have a better experience with Yodle, and wish him the best of luck. Thank you, Angelica D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My service with Yodle has been and continues to be very unsatisfactory. I have expressed this with Yodle and I always get the run around. I am fed up with trying to work this out with them as this process of requesting cancellation began the last few weeks of December.

Yodle set me up for 40 leads a month for $649/month and talked a convincing talk about how it will pay for itself in no time. With the 2 months that I have had Yodle doing my internet marketing I have had nothing BUT a headache. I have only gotten 25 leads -- period and the majority of them were existing customers and wrong numbers. Not one call resulted in a service call or any profitability at all. If it had I would be writing a stellar review for them instead of filing a complaint.

Yodle claims to have my business on search engines and that they have been doing all of this behind the scenes work and I think that they are being dishonest. If I was all over the internet I would be getting calls. I would get emails. I would have work to do that came directly from Yodle and I do not. In all actuality they can say anything and expect people to believe it.

I have requested that Yodle remove whatever sites they have created to advertise my business name. #1 they are not advertising my business name at all. My business if Faithful Comfort and they are advertising "[redacted]" or something like that. My customers or any homeowner is not going to click on some generic name like that. I know that I wouldn't. I was promised that my business would appear on major search engines like [redacted] and [redacted] but it is not. It is there own generic site that they made up that doesnt even show my business name in the search results.

I have made several phone calls and emails to Yodle to try to cancel my account with them and to get my money back. Last month I was told, "you don't want to do that because it will result in additional fees" which were several hundreds of dollars. Now here I am $1,300 out and I still have not been able to get the account cancelled or get any type of a refund! Plus I was told that they had to review my account with a fine tooth comb and they dont just give out refunds.

I have never been more unsatisfied with ANY company. I asked the manager if they have any sort of customer satisfaction guarantee and of course I was put on hold so he could talk to another person. Yodle wants your money and they are not concerned at all with your happiness in the quality of their services or lack there of. They are full of empty promises and they have an obstacle course of hoops and delays to prolong even the simplest of requests.

[redacted]Do not fall for it! Do not use Yodle, No matter what they promise you![redacted]Desired Settlement: I want a refund of the total amount that I have paid Yodle. I also want all of the things they have put on the internet with my business name on it removed immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We began using Yodle for Internet Marketing on May **, 2013. We paid $2996.51 with a credit cardfor the first month of service and design of a mobile web page. After the service began, we carefully montiored the results and found them to be unsatisfactory. More than 50% of the calls that we received that Yodle claimed were the result of their efforts were telemarketers or existing clients. Yodle was notified that of our dissatisfaction and advised that we were cancelling the service on June **, 2013. Yodle continued to attempt to bill our credit card on at least six occasions after they were notified of cancellation. They were not able to process the card on these occasions as the amount that they tried to charge was greater than our daily charge limit. They then began charging random amounts and were able to process charges of $249.51 on July **, 2013. When that charge posted to our account, an email was sent on July **, 2013 advising Yodle that they had charged our credit card without authorization and any further charges to the card would be reported to appropriate authorities. A charge of $1000 was posted on July **, 2013. On July **, 2013 we received an email from Yodle stating "Your current product plan has been deactivated. Moving forward, you will continue with the Yodle Web plan. The Yodle Web plan costs $49.00/month. Your account funds have been reconciled and your balance will automatically be applied to the Yodle Web plan. The balance will credit 19 months of service, and then your account will be deactivated and you will not be billed again." We have no interest in a montly Yodle Web plan.Desired Settlement: We have no interest in any products or services from Yodle. We desire that the two unauthorized charges of $249.51 and $1000.00 be credited to our credit card account or a refund check in this amount be issued immediately.

Business

Response:

Dear Revdex.com-

Review: I signed up for Yodle's advertising services for my company [redacted] where I am an employee. I was told by my Salesperson that for $1249 per month, I would receive 20-30 leads per month. He assured me that they were experts in Internet Marketing and advertising for my business and that these numbers were based on current campaigns, in my business. These were facts that were presented and I could expect to see these results at the very least. 2 weeks after I signed up and paid $1249 for my first months campaign, I was informed that I was to receive 20-30 leads total over a 3 month term. This was quite a bit different than what I was expecting and I discussed this with [redacted] of the Phoenix office, who was my account manager. I didn't know what to do at this point since I was already committed and didn't think there was a way out of this since it had already been 2 weeks and I had committed for 3 months.

The end of month one I received one phone call though it was a wrong number and Yodle's internal system showed 2 leads for that month. I spoke again with [redacted] at month end who informed me that my budget for my [redacted] campaign was $1000 and for that month I had only used $200 so my balance was $800 remaining. He assured me this was good for the fact that I would essentially have $1800 in [redacted] funds to use for the following month. He also informed me that much of the results would be seen in the following 2 months. Once again I trusted him since he was an expert at this and this was typical for campaigns that others in my industry were experiencing. I went ahead and made a second payment of $1249 a few days later.

By the end of month 2 I received 1 phone call and a total of 2 leads. At this point I wasn't going to invest more money into a campaign that clearly wasn't producing results. When I spoke the billing department she informed me that my account spending was very low and had spent the same amount as the previous month $200. In total there was now $1600 of my money that hadn't been used for the [redacted] campaign. I told her that I could not continue and that I was disappointed as I had very high hopes for this campaign. She said she understood and I asked for a refund of one of the 2 payments of $1249. She said they wouldn't issue refunds but would use the rest of my funds to continue the campaign for the 3rd month.

I never received a phone call or any leads the 3rd month and I filed a dispute with my bank on one of the two charges of $1249. In providing documentation for my bank, I came to realize that nothing that was sold to me was in writing. I never even received in writing a copy of the terms and conditions. This was done over the phone and on a computer screen and was done in a very quick manor. I never even received a copy of this. I had put all my trust into the fact that this was a very solid reputable company. I should have been much more careful since everything I was told was not brought up in the recorded phone conversation.

All in all I didn't even receive 1% of what I was promised. I was flat out lied to by my salesperson. I am only looking for 50% of the funds I paid to be returned to me seeing that I should have been more careful and done my own due diligence before agreeing to this deal. I realize there were some expenses incurred on the part of Yodle and I'm trying to be fair and reasonable here. Im not even asking for the proceeds that were remaining in my [redacted] account balance at the end of month 2. I'm simply asking for $1249 of the $2448 that was spent and delivered $0 revenue to me. I am fine taking half the blame in a situation where I assumed that what was being presented to me was true. If the people at Yodle don't see this as being fair then so be it. But using these kind of sales tactics is unethical and wrong. This is not the way to run a businessDesired Settlement: I would like to have 50% of what I paid refunded to me $1249.

Business

Response:

Dear Revdex.com,

Review: On August [redacted] I contracted with Yodle for them to provide me with internet advertising. September [redacted] I contacted Yodle and told them that it was not working out, that the service was not working. I spoke with [redacted] and she stated that they would fix the system, there was an error, and I would be provided with excellent service. So I gave it another try. By October [redacted], with little to no results I tried to cancel my services with Yodle I called but was put on hold for so long that I left a message. Then on October [redacted], 2013, after not receiving any call from the company, I finally emailed the cancellation of services with Yodle. They were unable to fulfill what they had promised to provide me.

On October [redacted], 2013, they tried to pull the payment from my bank account. I contacted them. [redacted] contacted me and finally the service was cancelled and I was sent an email that they would not continue to try to access my account. On November [redacted], 2013, the company tried again to access my bank account for payment. November *, 2013, [redacted] sent me an email stating that this would not happen again.

Today, November [redacted], 2013, they have again tried to access my bank account. I need for them to stop.Desired Settlement: I need a letter from them that they will stop trying to access my bank account, that the service has been cancelled and I do not need to put another stop payment on my account

Business

Response:

Dear Revdex.com,

Review: I am a small business owner just starting a new business. I built my own website and was working my way on getting on the search engines to get noticed when I received a phone call from a sales rep from Yodle. I was promised they were the professionals to drive sales to my website. They had marketing people that were the best in their field that could make my small company show up on local searches.After buying into the scam I gave my credit card number to pay for three months trial of 1647.00. They recorded only the last part of our conversation for me to agree to the terms. One month later I called and complained how the service is not working. I was not getting any calls; I am not getting any hits to my website that I built. I expressed that I do not find a value in the service and will not be renewing after the 90 days. They back tracked and tried to make changes to their website they built and said they will make changes to where the posts are and when. They even changed the name of my company on the websites they built because they said it confused people. I was not to worry because they will call my number. I called again to tell them that all I am getting is hang up calls and people searching for hospitals. The changes they made did not work and I am not happy with the service. It is a complete waste of time and money I will not be renewing. They stated it was my phone tree (system) that is confusing this is why people are hanging up. At that point I came to the realization that I lost the 1647.00 and use it as a learning experience. 95 days later from the first phone call I have a charge to my AMEX for 549.00 from Yodle. I called and talk to their customer service who in turn patch me through to the highest manager available to help me with my dispute. He stated he needs to go back and listen to all the calls to verify I stated I wanted to no long extend my service. He called me back only to tell me that they have one recording of when I agreed to the terms and could see where I called in to tell them this is not working and is a waste of money. But for some reason there are only notes and it is not recorded. The person who put the notes in never put in that I no longer wanted the service after the 90 days. He stated he cannot refund the money and that I have now OFFICALLY ended the contract so I won't be billed again! Do not use this company, it is smoke and mirrors! He stated I will not get my money back and for me to have a great day. I wonder how many small business owners they have preyed on. Please consider a local college student to help you before you use Yodle.Desired Settlement: I still disputing through AMEX

Business

Response:

Dear Revdex.com,

We have been in touch with [redacted] and have come to a resolution. We have worked with [redacted] to secure her a refund and have also closed her account with Yodle. We’re sorry that she didn’t have success with Yodle, and wish her all the best.

Thanks,

Review: Yodle called me and sold me on their presentation of the online marketing campaign they stated would generate 15 to 30 calls a month. Not one call that wasn't a wrong number in 3 months was the result.

They put my home address as my business location so it showed up on the maps, only after your search an obscure term, this was damaging my online presence and reputation, they high jacked my brand by putting their phone number as my company number and listing it on several other sites like [redacted] and [redacted], damaging my online presence. Yodle promised I would rank high with certain "key words", what they wouldn't tell me until I found out after I paid them is their "key words" they had me under were ridiculous and no one searches or types in those words in a search engine. So in essence they can say "look, your on the first page" but in reality no real traffic came my way as a result. The whole experience has been a nightmare and I feel stupid for falling for it, if only I would of done 1 minute of research, the internet is littered with complaints that are the same as mine. What sold me was when they said they are "partnered with [redacted]" and they could get me listed on their Maps, the only thing was the search term was so nonsensical that I cannot think of anyone who would put that term in. Again not one call, I take that back, someone did call, they called the fake number Yodle gave me and when I answered no one was on the other line, I went into the portal and called the number back, it turned out to be a wrong number, the gentleman said it rang for a while, apparently their phone transfer system needs work as well, I was just so happy to hear a live person so I guess I should be thankful. $1,497.00 for 1 person calling that turned out to be a wrong number is obviously not what was represented to me.Desired Settlement: Give me back $1497.00 I paid them

Business

Response:

Good evening,We're very sorry that [redacted] had a bad experience while he was a Yodle client. This is not the type of success that we expect for our clients, and we will look into the issue to see why this is the case. We'd like to be clear that we are a [redacted] partner, and take that validation very seriously. Our SEO and online marketing strategies have proven successful for our 50,000+ clients, and we're very sorry that this wasn't the case for [redacted]. We have been working closely with him to resolve this issue and have come to a mutual agreement.Thank you,[redacted]

Review: Company began calling my DO NOT CALL listed cell phone illegally spoofing the caller ID to solicit for their scam services. It is clear the Revdex.com once again sold an A+ rating to a scam company because they paid you dues. This is why the Revdex.com has the reputation it does. Pay to play, right? This company is a known scam and a menaceDesired Settlement: IMMEDIATE removal of my info from their database and a CEASE AND DESIST of ALL further communications

Business

Response:

Dear Revdex.com: thank you for bringing this issue to our attention. We have confirmed with [redacted] that his information has been added to Yodle's do not contact list. We are very sorry he did not have a good experience with our sales team and we wish him all the best. Thank you again, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: This company is a scam that serves NO legitimate business purpose other than to annoy and harass. It's time they were put out of the public's misery

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com: As mentioned previously, we are very disappointed that [redacted] did not have a better experience with our sales team. As was included in our previous responses, we have placed his contact information provided in this Revdex.com on our do not contact list as well as escalated his feedback to our sales team directly. Since he is not a current or past customer, there is nothing further we can do but we do wish him all the best and we want to assure him that Yodle is not a scam, we work with more than 50,000 small business owners across the country, the vast majority of which are happy with our service. You can hear more from our happy customers here: [redacted]. Best, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Stop annoying, harassing and ripping people off with your scams, and people will have a better experience. This business serves no legitimate purpose and should be removed from the public's misery

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Yodle damaged my business even though the sales rep said it would generate revenue. Its hard to deal with this company because of the lies , obfuscations and unethical behavior by its staff. This is not an isolated incident! I have been lied to by sales reps, CS reps, retention specialists and account managers. This culture of corruption is systemic throughout their entire organization.

The template website they built is very poor. When I told them that it failed to reflect my business no changes were made. They still published new site with very misleading information. The services we offer aren't included but some new ones we don't offer are!

Im not sure their SOE and directory listings are any good. They all go to this template website that fails to even reflect our core services. Its really disappointing! Now I will have to assign a staff member to spend a day fixing all of our directory listings back to the websites and phone numbers under our control.

During our 5 months yodel has netted us 2 calls from telemarketers trying to sell us more advertising. No sales calls period. Yodle promised considerable results but really didn't come through.

Yodel promised a dedicated account manager. when I called to cancel my account they would not do it. When I asked for my dedicated manager they were not available.Desired Settlement: Cancellation of account

Refund of payments

Restoration of directory listings to appropriate site and telephone numbers

Prompt removal of Yodle website for our business

Business

Response:

Dear Revdex.com: We are very sorry to hear about [redacted]s experience, this is certainly not the type of experience we want any of our 50,000 customers to have. After leaving a few voicemails and an email, we have been unsuccessful at reaching him but we are hoping to be in touch with him soon so we can resolve this matter. [redacted] can reach Ron L[redacted] at ###-###-#### who will work with him directly on addressing his concerns and finding a mutual agreement. Thank you, Jessica M[redacted].

I have received fantastic results from my website and association with Yodle. I was amazed at how fast the first paying client called our office and the level of client that fits our profile of the client we want. I highly recommend trying their services.

I signed up with Yodle a 2 week ago. They can't seem to get my website right. It looks infantile. The time I've spent correcting their mistakes I could have spent building my website.

1. The sales person said I could use my web address, which is untrue. They gave me a web address that did not state in any way what my services are. They finally got me a web address that makes sense but it's certainly not my company's name.

2. A manager seemed to understand bookkeeping services is not the same as tax preparation but their web writer/ developer told me I must have tax preparation listed as a service since that's my segment.

3. I get a call from someone that tells me they actually have a bookkeeping segment and they'll make changes accordingly.

4. I sent a document with the content I'd like to see on my website. They did a copy and paste to the web leaving their default text in it. Pages look repetitive and infantile. Fonts are different in every page.

5. I specifically was asked if I wanted my address to be public. I told them not, since I'm yet working from home. In every search I did my home address is fully disclosed on the internet.

6. When I use keywords to search for my services, I cannot see my website in the first 6 pages of search results.

7. When I search by company name I can see my company as a tax preparation service on the search results.

8. Customer Service is quick to apologize and be understanding but unprofessional when executing services.

I DO NOT RECOMMEND YODLE FOR MARKETING & WEBSITE SERVICES. Spend your money someplace else.

Review: Yodle's sales team was extremely confident that their SEO would generate clients for my business. They said that over 85% of their customers are repeat buyers and that they individually picked my business (they cold-called my phone) as a candidate they believed could benefit from their SEO. Their entire sales pitch revolved around generating clients for me. However, their SEO was unable to assist my business in generating any initial customer contact. Not one time in 90 days did Yodle's software create any market awareness for my business. At the end of 90 days I begged for a refund but they denied me one because they said that they never guaranteed any market awareness or initial customer contact. They only guaranteed ranking. But this was a shallow trick because they ranked my business on search engines and for search terms that produced zero traffic because they made no penetration into actually relevant search terms. They also misrepresented how attractive their landing-pages would be. It's generic and a stock design. I had to plead with them to customize it so that it looked like an actual website instead of a shell page. Yodle is not upfront about their no-results no-refund policy. I could understand the no-refund policy if Yodle generated leads but I failed to convert those leads to clients. But Yodle, in fact, delivered no leads in 90 days. Yodle is a sophisticated, data-driven company - they knew with statistical confidence that when they cold-called me they would not be able to produce any services for my business. All I want is a refund for the services that were not provided for me.Desired Settlement: I want a refund because Yodle provided zero relevant services for me. And they never disclosed their strict no-results no-refund policy.

Business

Response:

Dear Revdex.com,