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Yodle, Inc.

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Reviews Yodle, Inc.

Yodle, Inc. Reviews (461)

Dear Revdex.com,We have spoken to [redacted] and have agreed upon a settlement. We aim to deliver great value and service to all of our clients, and are disappointed that [redacted] didn't receive the strong return on investment that so many of our 50,000+ customers enjoy.We wish [redacted] all the very...

best for his business.Best,Radley

Dear Revdex.com,We have reached out to [redacted] about this matter. As we have explained to [redacted] attempted to change the URL and phone number on his [redacted] listing on May [redacted], 2015, almost immediately after he canceled his account with us. Unfortunately this change was not...

accepted. At this point Yodle no longer has access to [redacted]’s [redacted] listing. He has to follow the instructions outlined in the attached images to change the listing himself. [redacted] needs to create a [redacted] email address if he doesn’t already have one in order to make this update. We want to assure [redacted] again that Yodle does not have anything to gain by his [redacted] listing remaining inaccurate, and that we are happy to help him as much as we can if he continues to have challenges with this matter.Best,[redacted]

Review: On Nov. **, I specially called into Yodle to request that I no longer wanted to continue my services and requested to cancel. My contract was for 3 months, therefore Dec would have ended this relationship. I specially told them that they are no longer authorized to charge my credit card on Dec.* and any subsequent months. I also had this in writing via email. When I received my credit card bill I notice that on Dec. [redacted] there was a charge by Yodle. 1/**- I called them to dispute and request that all fund be reversed because I had specifically gave them instructions to not to charge my credit card. They said that they would have an authorize manager that will call me back to discuss the situation. They called and was not helpful. I again explained that I specifically voiced and emailed the company that no charges are to be made to my credit card. He said that he would look into it. Then 01/** the manager again called me to discuss marketing items and services. I got furious with him, telling him that it is a simple request that they were not authorized to charge my credit card account for any further services as of 12/**. He again proceed to say that he would look into this. I do not see how complicated this can be to this company. They need to reverse the charges on my credit card because I told them in advance that I would like to stop the services. On top of all that, what they promised was not what they delivered. They told me that my company would be at the top of the search engines - showed me how other companies were showing up at the top of [redacted].Desired Settlement: I want this company to reverse the unauthorized charges on my credit card on 12/* for the amount of $749.

Business

Response:

Dear Revdex.com: We are very disappointed to read about [redacted] experience. We're committed to delivering the best possible results and service for our customers, and we're sorry that this wasn't her experience. After leaving a few voicemails and emails, we have been unsuccessful at reaching her but we are hoping to be in touch with her soon as we have every intention of resolving this matter. [redacted] can reach Ron Lancaster at ###-###-#### who will work with her directly on closing this issue. Thank you, Jessica M[redacted].

Review: I am in the insurance business and have a website that I have been thinking about doing some online marketing to brand my domain, [redacted]. Recently I received a sales call from a salesperson from Yodle. He told me about what they do and how Yodle could increase traffic to my website. He went through the basic pitch on pay per click advertising and how it works. He also explained to me how the SEO process works and that it would take approximately 3 months to see any results from organic ranking. I asked him to open my website to see what he thought and if I needed to make any changes. The reason I bring this up is it was my understanding (or in this case misunderstanding) of what Yodle actually does. I thought they were going to be branding “My Domain Site”. The day after I signed up they sent me an ad site with the domain [redacted] Huh????? What does this site have to do with my site? Nothing!!!

I immediately called and spoke to a customer service representative to freeze my site and not advertise until I could speak with a [redacted] regarding an apparent misunderstanding. The following day I was able to speak with a [redacted] about the services Yodle offers and why they provided me with a new domain address that has nothing to do with my domain. She explained the program in greater detail and made me realize their service has nothing to do with branding my domain. I asked her to cancel my service based on this misunderstanding. She kept trying to conserve my business by giving me options that would help my business, of which, none of the options would brand or add content to my site. She seemed to understand where I was coming from and said they will listen to the recorded sales call and get back to me by Friday of that week. Friday has passed and I still haven’t received a phone call. I followed up the following week and left her a voicemail.Desired Settlement: Cancel and refund the initial $999.00.

Business

Response:

Hello - we have been in touch with [redacted] and have resolved this issue. There was a misunderstanding about Yodle's services, and we are looking into why this happened. We're sorry that things didn't work out with [redacted], and we wish him all the best for future success.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Yodle promises to deliver a great website with search engine optimization and an effective internet ad campaign. They charged me $4000 for a mediocre website that I had to spend many hours rewriting and working on myself which does not have appropriate or effective SEO and a very ineffective ad campaign. I received very view real clicks on my website and only 2 real customers in 4 months and $4000. Now that I am cancelling their services I am left with no website at all and have to start over with my marketing campaign. Yodle is a scam, they are selling non existent services and not delivering what they promise at all.Desired Settlement: I would like a total refund of the amount I paid to Yodle.

Business

Response:

Dear Revdex.com,

We're very disappointed to hear that [redacted] didn't have a satisfactory experience with Yodle. To resolve this issue, we've refunded and closed his account. We wish [redacted] all the best for future success.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a General Contractor in San Jose, Calif. In November and December 2013 I received numerous calls from Yodle sales staff indicating that they could (a.) provide my business with first page placement on Google Local for Bathroom and Kitchen Remodeling in San Jose. (b.) Guarantee a minimum of 3-5 new customers/contracts per month based on their monthly rate of $499.00. (c.) Stated that their program required that I stay with their program for a minimum of 3 months (3 monthly payments of $499.00) which would give them time to bring in new customers. (d.) Stated that if I was not satisfied after 3 months, I would receive my money back.

The sales staff repeatedly indicated that "You have nothing to loose". I then decided to try their service. During the subsequent 3 months I received no leads, no new customers, no relevant calls. However, each month Yodle customer service staff would call me and would indicate that "Any day now you will be getting calls, hang in there".

After the second month of not receiving any new customers I was going to cancel the service. When customer service called me again I indicated that I was completely dissatisfied as when I indicated I was going to cancel, they reminded me that I had agreed to give them 3 months and assured me that I would soon see results. The only reason I allowed the service to continue to the third month was the fact that I did agree to give them 3 months to bring me new customers and I did not want to jeopardize getting a refund because I failed to honor the 3 month agreement. Following the third billing I went to Chase Bank Management and in order to prevent additional billing on my debit card, Chase Bank closed the account and cancelled the debit card.

Following my cancellation I received a call from [redacted], from Yodle Billing Department stating that I owed them another $499.00 for a fourth month. In this call I asked for a refund stating that I received no calls and no new leads. [redacted] then stated that they do not give refunds and that "You are not paying us to get you phone calls, you are paying us to get you first page placement." .......I could not believe what she had just said. "You are not paying us to get you phone calls"!!!!

Over the next few weeks I continued to receive calls and e-mails from [redacted], trying to get another payment from me. I then blocked the phone number and blocked any further e-mails.Desired Settlement: I gave Yodle the 3 months and $1,497.00 to bring me 3 - 5 new customers they guaranteed me they would bring me. They failed to bring me even one customer. Their program might work for other businesses but the fact remains that it failed to produce any results for my business and I am respectfully requesting that I receive a full refund.

Consumer

Response:

I have received a response made by the business in reference to complaint ID [redacted], and the matter has been promptly resolved to my satisfaction.

Sincerely,

Review: YODLE AGREED TO PARTIAL REFUND/SETTLEMENT, UPON MY SIGNATURE OF RELEASE, WHICH I SENT, BUT NEVER FORWARDED THE MONEY.Desired Settlement: HONOR THE AGREEMENT

Business

Response:

Dear Revdex.com - we have been in touch with [redacted] and received her signed settlement agreement. We've fully resolved this issue and wish her the best for future success.Thank you,[redacted]

Review: Around the [redacted] of October I received a phone call from one of their sales reps that gave me a sales pitch that made their service of producing phone in leads sound like the best thing ever. Well I took that with a grain of salt but said I would give it a try and hopefully I would get at least one small client. Well it has been over 60 days and I have not received the 1st inquiry related to our services. NOT ONE. I signed a three month contract for $1000 a month. I have asked on more than one occasion that they let me out of my contract because of their non-performance but they have repeatedly refused. I have been in business for myself for 30 years and have never felt like I was completely taken. As a businessman even though someone has signed a contract, if I haven't delivered I would cancel their contract and give their money back. I didn't want my money back but I did expect them to do the right thing and let me out of my last month of the contract. NOT HAPPENING. Did they perform their contract yes. Did they deliver the results that were implied on the sales call NO. Legally they are correct but morally and ethically they really should refund all of my money. They are just another one of the many shady internet companies.Desired Settlement: Apology and a refund.

Business

Response:

Dear Revdex.com,

Incredibly helpful, interesting and knowledgable sales people... so beware! I was convinced to sign a 3 month agreement for well over $1,000. I was under the impression I would have an account manager who would understand what makes my business unique and work with me to make [redacted] Ads and SEO that would attract particular customers. Instead, I had a different person answering the phone every time I called and they knew nothing about my business. Additionally, the calls from [redacted] Ads had absolutely nothing to do with my business- I never received one viable lead. Furthermore, they set up a "business line" for me that would connect to my real number, saying that this would allow them to track the leads generated from ads. Well sounds great until you learn that having multiple numbers for one business is actually a negative in the eyes of search engines and so you get bumped down in organic search results. The time and energy I have spent dealing with Yodle (not to mention the money) has been a huge waste of my time. I give them credit for having excellent customer service but that doesn't take away the fact that the product, at least for attorneys, is no good.

Review: I've been with Yodle for about 7 months and was talked into it by the sales guy who promised 20-30 qualified leads per month and daily calls based on their advertising services. What I got was persistent wrong number calls, very few actual leads and even those were of poor quality--typically people looking for legal services for free. In the last month of my service I got over 20 wrong numbers and less that 5 actual calls. When I complained they said not to worry because none of my advertising dollars were driving the calls....then where is my advertising money going? Apparently straight into the garbage. I should have listened to others who warned against this company. They do not produce results.Desired Settlement: Last month of service refunded in full.

Business

Response:

Hello,

Nothing but another sham company that disregards the Federal Do Not Call list and even after telling them that they are in violation of federal law the telemarketer continued to talk and try to convince me to waste my time.

For anyone reading this, unless the company is willing to put it's money where their mouth is then walk away -- prepaying for more business is just stupid business -- better off just taking out some of your friends for a lavish dinner -- at least you'll all walk away satisfied.

As for what I mean by putting their money where their mouth is -- they need to offer to get you customers and after you earn money you pay them a fee. That my friend is how someone who is 100% sure of their success would operate and businesses would be glad to pay the fee over and over again for such results.

Review: [redacted] Yodle Case #[redacted] Yodle contacted me and after a very convincing presentation I agreed to give them a try. With the understanding that if in the 3 month trial period I did not receive 25 good leads that the service would be free. I explained to my sales rep at that time that this was an unrealistic goal as I had done this type of advertising in the past, but I was assured that they could easily reach that goal So on 3/**/2013 my card was billed $1651.80 for the up front cost of this 3 month trial. Never did I have a written contract all transactions were verbal. after the 1st month and I was receiving no real leads, all phone calls were from existing customers and locals that were simply using [redacted] as a phone book. I expressed my concern to my rep and he assured me that it just takes time. In the second month still no actual leads only more of the same type of calls, then I noticed that 2 e-mail requests for quotes that I did not receive. I contacted the rep again and he could not seem to fix the problem, test e-mails were making it to my in box , but not from the website. Sad because these were the only two good leads and I didn't receive them timely to have a shot at those jobs. As a busy shop owner the third month went by and I wasn't paying attention to the time until I noticed another $550.60 charge to my card from Yodle on 6/**/13. My rep had been in constant contact with me all along then in the third month no more contact. He was supposed to contact me near the end of the 3 month trial to evaluate the campaign. This never happened, yodle just quickly hit my credit card for another month without my permission. I felt that at the final meeting I would end this trial and that Yodle would refund my money as the goals set by them were not reached. Instead no contact and a quick charge to my card. This is when I knew they were scamming me. So I went to the internet to check listings and to my horror my original website had been forced off the page, Yodle was Promoting their web page over mine. In an attempt to reach the 25 leads goal they somehow forced my website off the page on [redacted] and marked the business listing on [redacted] as " Business Closed", It has taken me 2 months to fix these issues. Even the name of thier web site, "[redacted]" was not helping , no one outside of Nasau would click. Part of their promise to me and the reason for a higher price was that they would get me seen in the surrounding towns because I have been doing business in Nassau for 35 years so locals already know me and my shop. Since Yodle did not want to hear about canceling I just called the credit card company to reverse charge, as they were for sure fraudulent. I am including the original letter I sent on 8/*/2013, the pages that show the Yodle guarantee, of course not one word of the guarantee is mentioned in the terms and conditions, another fraudulent act. So not only did this company over charge me and did not honor any of their promises, but they left me with a diminished web presence causing my business to suffer not only from the loss of potential business but also the loss of hours of time it took me to get back to the position I was in before using their supposed SEO service.Desired Settlement: I request that a refund be given by Yodle since they offered a money back satisfaction Guarantee on the three month trial and they were never aurthorised to take another payment after the trial period. Yodle failed to perform the services they Promised and guaranteed, as well as the fraudulant charges to my credit card.

Business

Response:

Dear Revdex.com,

Professional Propt service. I have only been with yodel for 37 day. On day 15 I land a job over $50,000 since the calls have be come more regular. I'm getting the exposure I need for my small business.

Thanks Guys

Review: A sales representative from Yodle reached out to me and I agreed to a meeting. I asked very specific questions about the services in front of my entire leadership team. We were told numerous things about the services we would receive, but when we got the terms of agreement to sign/accept, these things were not true. In fact, some of the very things we voiced concerns about that we did NOT want to do, were indeed in the terms of agreement. In less than one business day, we notified them that we did not want to sign the agreement or move forward. We did NOT accept or sign an agreement.

I immediately sent an email to the sales representative and their general customer care email address indicating that we did not want to move forward. In the mean time, I learned that they had already charged our credit card and I also requested a reversal of charges on our credit card.

In response to my request, I received a phone call from a Client Services Manager, and indicated that we did not want to proceed with Yodle for the following reasons:

1. We were provided misinformation about the phone numbers that would be used. We were told repeatedly that we would be able to use our own phone number. However, when I reviewed the Terms of the Agreement, this was not the case. We would be using a telephone number provided by Yodle.

2. We were told that the information on the Adversites would be our information, including contact information. This is not the case. The information on the Adversites goes through the Yodle contact information set up by Yodle.

3. [redacted] pages (if we allowed Yodle to set up) would be managed and controlled by Yodle. This is contrary to what we were told. If we chose not to use them moving forward, we would have to “refile” for those [redacted] pages and it could take some time.

4. Our agreement with Yodle was not to begin until the first of the month but our credit card was charged on the last day of the previous month. I never signed an agreement, nor did any other person representing our company sign this agreement.

5. I was told by the Yodle sales rep that no work would commence on our behalf until we met with our consultant after the first of the month.

Rather than issue a refund, I was informed by the Client Services Manager that they would have to review the calls I had with Yodle because they record them - and get a transcript that their internal quality team would review. My response was - go ahead and do it but that it would not change my request for cancellation and full refund. For many folks out there, this might be enough to scare them into not asking for a resolution. I pressed on anyway.

They charged our credit card almost $1,494 without ever doing any work. They refuse to credit the money back to us after numerous requests and we are currently involved in trying to get our money back. One of the worst companies I've ever dealt with.

A reputable company, knowing full well that you cancelled in less than one business day, that you never signed the terms of agreement, and that no work was completed, would refund your money.Desired Settlement: A full refund in the amount of $1,494.00

Business

Response:

Dear Revdex.com,First, we'd like to apologize for any inconvenience this matter has caused [redacted] and her team. We've been in touch with [redacted] over the past two weeks and have every reason to believe that this matter will be resolved amicably. If you need further information on this matter, please feel free to contact me at ###-###-####. Thank you.Angelica D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yodle has sent an agreement to us to sign before they will issue a refund to us. The document is long and contains legal jargon. We are currently having our attorney review prior to signing to ensure that there are no more hidden surprises.Once we are satisfied with the legal review, we will submit and ask to receive the refund. The process is pending, ongoing and has not yet been resolved. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello – We have been able to speak with [redacted] directly and resolve all pending issues mentioned in the prior statement. We’re glad we were able to come to a resolution and we wish [redacted] all the best for future success.Thank you,Angelica D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **, 2014 got a call from Yodle their representative, [redacted] stating that they could increase our limo business with their online marketing by getting us qualifying leads of customers who are ready to book our service. [redacted] asked what kind of closing rate I was expecting and my about 30% and stated with Yodle I should expect an 80% booking and closing rate. The first week of the initial campaign, calls received were not pertaining towards our service. On April *, 2014 called Customer Care about my concern I was told they will make some adjustment by removing "taxi" from their listing. The following week, I was still getting the same issues, calls which were unrelated to my services like electronic repair, taxi and others. On April **, 2014 called Customer Care once again with this unresolved issue and was told they will refer this to their technician that will monitor and make changes. From the 26 calls that I received 2 qualified leads for inquiry the rest were bogus calls and from other online marketing company in Toronto, Canada that wanted my business and they too called from the phone number provided by Yodle. On April **, 2014 I called Customer Care to cancel my account. On April **, 2014 at 5:44 a.m. got an email response from customer care stated that a manager will contact me within one business day. That day, [redacted] of Yodle responded to me that the bad calls was a result of a particular vendor which they have partnered with and they will have them remove the source and offered me a $50 credit. All I want from them at this point and time is to cease all contacts with my company via email, phone etc. as well as making attempts to access my bank account for service they did not and cannot deliver. As recent as of today 6/**/14 calls are still coming requesting extermination service when I have a limo service company.Desired Settlement: I would like for Yodle to cease all attempts to contact me as I made a formal request to discontinue/ cancel their service on April **,2014.

Business

Response:

Dear Revdex.com,

We have worked with [redacted] to resolve this issue. We have closed his account with no further obligation to either party and have removed his contact information from our system. We're sorry that he didn't have success with Yodle, and wish him all the best in the future.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Issue was resolved

Thank you

Review: This company promises specific results regarding internet and SEO to help small businesses grow. Their services were nothing close to what they sold us on and many of the leads we received were bad or telemarketers. We asked the to extend the period of advertising with out further charge and they refused. Three months of their services and thousands of dollars and ZERO results. The number of calls and leads they promised were not provided.Desired Settlement: We would like a refund in full for the services the failed to provide and for the time we lost.

Business

Response:

Dear Revdex.com,

We have worked with [redacted] to address his concerns and have come to a resolution. We have issued a full refund and closed [redacted]’s account. We are disappointed that he didn’t have success with Yodle, and wish him all the best.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]

Review: Not sure about how to clarify this complaint but in essence, their service was a service that I was not needing. I did not realize the full capacity of their service until the first "set-up call." After the call, I called in to make a refund request, because I did not need their services at this time. They claimed they had already made numerous indexing on my behalf. I do not see how that was possible because I had just ended the set up call Literally 5 to 20 minuteso prior to my call to cancel. I requested a refund $249.00. Even a partial refund would have sufficed.Desired Settlement: A refund of $249 Services not rendered nor wanted.

Business

Response:

Dear Revdex.com - we have resolved this issue with [redacted]. Thank you for bringing it to our attention.Best,[redacted]

Review: I had received many phone calls on my business line from reps from Yodle telling me they had business for me. That they were looking for painting contractors to give business to and that they had leads. I was suspicious but finally I did take the call from one rep who used high pressure sales tactics. He ran through the numbers and showed me that indeed I should expect at least 5 calls per month and with how much a painting job is it seemed reasonable to expect a return on my money. He went through all kinds of stats to show me that this was a "no-brainer" So I agreed to sign up for the 6 month period knowing that it would take 3 months to get it "FULLY" going. I fully followed all their advise on everything and added lots of photos and customer reviews to my adversite. This was a surprise to me as I thought they would use my existing site and not do the adversite. But I went with the "experts" Over the period of the next 6 months I got a total of 2 legitimate calls. Neither resulted in business. I spoke to them over that time about how unhappy I was with the service not resulting in real business. They said they would tweek it but to no avail. The service was greatly mis-represented. They were high pressure to sign on. Did not improve the service after I complained. Told the rep in Sept that I wanted to cancel. Was billed even after the contract was up. Would never recommend them and spent $1432 to no avail.Desired Settlement: Want a full re-fund of my money.

Business

Response:

Dear Revdex.com,We're very sorry [redacted] did not have a successful experience with Yodle, particularly because he seemed to be very engaged in our marketing program. We have been working directly with [redacted] to come to a resolution. This issue should be resolved in a matter of days, but given the upcoming holidays, we thought it best to share an update on our progress now. If you have any questions, please don't hesitate to contact me directly at [redacted].Thank you,[redacted]

Review: Yodle failed to load the content that I provided (Logo, pictures, text) onto our adversite. I followed up and was told that changes would be made. After 3 weeks, the site had still not been updated. During future conversation, even Yodle manager admitted that this was unacceptable. Was told by multiple representatives that my ads (purchased through Yodle) would be served in Virginia only. After receiving contacts from MD and DC, I called Yodle and was told that they could not change the area in which my ads are being served. I was then transferred to a manager, who went back to saying that they could change the area. Of the 14 "leads" that I received, it appears that all (or at least 12 of them) were just telemarketing calls. Yodle manager, after 3 weeks, assured me that they could implement the changes that I wanted. However, I had already been promised these changes weeks ago. So, I cancelled my service. on June [redacted], 2013.Desired Settlement: I would like a 100% refund of the $500 that I paid to Yodle. I received nothing of value from the company, and had to put up with over 3 weeks of their incompetence.

Business

Response:

Dear Revdex.com -

Dealing with Yodle has been complete waste of time and money. Employees were polite and said the right things but essentially nothing was ever done right. During the initial set up, I was already fed up with miss representation on our website. It took three weeks to get everything squared away. We used their service for over 3 months at about $1,000/month. Once I was finally fed up with all the broken promises yodle offered to design and host my website that they built. This was after the original pitch where the salesman told me "they would never high jack my website". At last they did high jacked my website, made clients confused to why do we have so many different phone number and web addresses. Damaging our [redacted] image on [redacted] and [redacted]. I never received any leads through their service. At the end the salesman really tried to offer me useless deals just keep me signed up with them, really unprofessional move. I do not recommend Yodle to anyone.

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Description: INTERNET MARKETING SERVICES

Address: 12234 N IH 35, Lafayette, Colorado, United States, 78753-1725

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