Dear Sir, The reservations department has been working on tis matterThey have not canceled the package and they have added extra show tickets and a 3/vacation t to the package and the hotel reservations have been set for his stay in AprilMr [redacted] also will not have to tour the resort Thanks for your time and concern with this matter If you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/05/31) */ Dear ***, I have looked into this matter and find no resale contract was done at the point of saleThe agent may have given him a name of a resale agent that he may use if he wants to do soWe have not offered resale at the point of sale for some time now The fees are that are due every three years are Maintenance fees that also include taxes and other items, with Mr [redacted] being a timeshare owner he had to understand that he would have a maintenance fee with his purchase Our owners can exchange the week and travel all over the world, and yes we do pay the exchange fees for our ownersWe paid the first year of the membership and after that the owners must keep the account current if they wish to do so With this purchase not even being days, it is hard to understand how anything can be wrong, as they have not even been put into the system and have not been able to explore the remaining portions of the programWe will not cancel this contract based on this complaintCustomer service is always willing to help our owners with any questions just by calling [redacted] anytime Thanks for your time and concern with this matterIf you have any questions, please feel free to contact meat [redacted] [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, the sales agent told us a broker would contact us to sell our other time shareAnd yes this was offered at point of sale which was the beginning of May, so yes your sales agent has offered this recently! Second we were told there would be absolutely NO maintenance fees, we should not be expected to "understand" something if your sales agent is telling us something completely differentWe were told the fee of $was a set fee every three years and only for taxes on the property Third, the exchange is only for the year you have a week, we were told we had a week every year but come to find out we only have a week every three yearsSo NO we can not exchange anywhere around the world every year because again your sales agent lied to us! And we were told that summer winds would pay Forever the Platinum package through Interval International we would never have to pay for that againAgain another LIE! And yes this purchase is not days old yet, but we realized early on all the lies we were toldWhich is why we have posted this complaint and have asked to cancel this contractSo yes there are many things "wrong" with this contractAnd as I explained to you in an email ans formally signed letter Mr [redacted] we would like this cancelled and be reimbursed for the deposit we paid, because this contract was deceptive and we are not receiving what we were told in our presentation we were purchasing This company is taking part in unlawful practises according to Missouri law and we do not want any part of this and are forewarning those who are considering purchasing with you not to do soThis company is manipulative and promise so many things that are all lies Final Business Response / [redacted] (4000, 15, 2017/06/21) */ Dear ***, Again we have looked at this matter and we have no contract for any resale listing, the owner was given a name of an agent that may be able to sell the unitWe have nothing to do with this As for maintenance fees, Mrs [redacted] is a timeshare owner and I am sure she understands what maintenance fees are for and that they must be paidThe nice thing with our program is the owners can recover $of the maintenance fees if they do not use the unit and place it into the reimbursement program We do pay the exchange fees for our owners, in the use yearwe donot charge an exchange fee for extra weeks or get a way weeksAll membership info for Interval International is for a standard membership, if owners wish to they may upgrade with II themselves Once again we will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 11, 2016/02/09) */ Dear ***, This purchase was made in 2009,at that time we were selling Yellow time and Red time, with Red being Prime time and Yellow being off season in the first weeks of the yearThe contract purchased was for yellow timeMrs*** has banked her weeks in the past and use them in exchangeOnce a week is banked you do not have any color applied to it If an owner wants to travel back to the home resort, the reservation must be within the first weeks of the year, or they can pay an upgrade fee of $to set a date outside the yellow season within days from the arrival The only way to avoid the fee is to bank the week with Interval International and do an exchange, we will pay the exchange fees for the owner The reservation for was set by a new agent that was not aware of the season and it was done by mistake and Mrs [redacted] was contact and informed of the err Mrs [redacted] contact the customer service department to bank her week or set a date for the first week of the year I at Stormy Point Thanks for your time and concern with this matter Sincerely, [redacted] Customer Service Manger Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because I specifily asked for red season and was told that they didn't have red seasonWe have used our home resort twice before in summer and never paid exchange feeWe are older people and would not buy winter travel timeWe have papers stating that we can split our week into a days and a days stayThey will not do that with an exchange and why would we do that within the first weeks of the year? The company is very deceptiveThe person that made our reservation was not aware of the season (change) as I was notThey thought of a way to get more moneyIt is unacceptableI want what we were promised and paid for Final Consumer Response / [redacted] (4200, 19, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't deny or ever have denied buying a yellow season.we did so because we were told that they didn't sell red seasonYellow was for them like red was for other timesharesI knew about red season from meetings with other companiesI specifily asked for red and again told that yellow was their highest levelWe could use it at anytime.it is stated in Stormy Pointe Village Purchasser Acknowledgement, line 6' that our purchase is subject to float time.I would like my float time honored and my canceled reservation back Final Business Response / [redacted] (4000, 17, 2016/02/11) */ ***Document Attached***
Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ Dear [redacted] This contract was closed in March of this year Per Mr [redacted] request we sent him a deed back for this unit He is no longer an owner with Summerwinds and is not due a refundThis matter has also been addressed by the Missouri Attorney General and closed by that office Thanks for your time and concern with this matter [redacted] Elliott Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has once again side stepped the problem at hand The question at hand is why does his sales people repeatedly lie to get people to purchase their productI have also come up with complaints spreading over years This company will not stop their deceitful business practices until some one calls out [redacted] on has unrelated answersHis people LIED to me and I want my money back!! Final Business Response / [redacted] (4000, 13, 2015/08/24) */ Dear [redacted] Again this contract was closed at the request of Mr [redacted] and we made it clear at that time that he would not received any refund and it was his choice to deed back the unit As per his contract resale is not guaranteedWe are not sure who Mr [redacted] has talked to about the resale numbers I am sure everyone has a different estimation of the resale market Again Mr [redacted] has given up his unit and is no longer an owner with Summerwinds Resorts Thanks for your time and concern on this matter [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (4200, 15, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) once again this is in response to the fact that I was lied to to get me to purchase their product It is a violation of state statute to use deceit to sell a productI hope that I am making it very clear that a unlawful tactic was used to get me to purchase When the time share was deeded back [redacted] was never involved and no one never said anything about not being able to file any kind of a complaint about Stormy Point's unlawful practices'sI still want my money back and [redacted] quit wasting all of our timeBe responsible and take care of your company's deceptive tactics
Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ Dear Rose, We have looked into this matter and find the sale was done in May of and the resale listing is good until June of 2016, so the unit may still sell before the listing expires As per the contract the Resale Disclosure states that resale is not guaranteed, and if the unit is not sold they cannot cancel the contract with Summerwinds Resorts due to non sale The first year of use is set for the use year, the HOA will send out a billing every year for 1/of the next use years fees, this is why they received the maintenance fee billing in & We will not cancel or refund this contract based on this complaintWe will be happy to help the [redacted] to understand the purchase and how to use it by calling customer service at X-XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me Sincerely, [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ Dear ***, This is a copy of the letter that was sent to Mr [redacted] back on August 2,All of his concerns where addressed at the timeAlso we sent the information to the Missouri Attorney General on September 9, Thanks for your time and concern with this matter August 2, [redacted] and [redacted] XXXXX N [redacted] Drive Independence, MO RE: Your letter of July 7,Summer Winds Resorts / [redacted] Dear Mr& Mrs [redacted] We have reviewed your concerns and I will address each of them as you have them listed All reservations are subject to availability, As an Admiral Club owner you can set a date up to months in advance, I do understand that it is not always possible to know that far in advance, but the earlier you can set the better chance you will have of getting the time you want Bankruptcy, is not the only way out of a timeshare, You can sell them via a Broker of your choice and have the unit listed and sold The ownership will end upon your passing, unless you place it into a trust or a willWe do not go after family members to take over the ownership unless it was given to them You made this purchase back in and I don't see any problems until recently and it looks like you may be having money problemsWe do not wish to cause you any hardship, so if you need a release from the contract, we may consider a release with no refundIf you would like us to look into this, please let me know and I will be happy to We will not cancel and refund your contract based on the concerns in your letterIf you have any questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 14, 2017/06/19) */ Dear ***, We have looked into this matter and we will agree to the offer made by Ms [redacted] of a $9000.00refund and to close her contract with Summer Winds Resorts We will close the contract and havea refund out to her within days from the date of this letterWe will also send out deed back paperwork that we will need to close the account If Ms [redacted] has any questions, please feel free to contact me at XXX-XXX-XXXX Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXXXXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/11/17) */ Dear ***, Ok the sales department has talked to Ms [redacted] and this matter has been resolved and she is happy Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me *** [redacted] Comp0liance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 10, 2015/12/10) */ ***Document Attached [redacted] Dear Rose, Ms [redacted] made this purchase and did sign an authorization for payment form to have the payments taken from her credit card( copy enclosed) She also listed a unit for resale with VSI, as per our contract resale is not guaranteed as we have no control over the Broker or the resale market( copy enclosed) Our loan officers are willing to take as much time as needed to answer any questions an owner may have in the contracts closingThe owners also has a five day right to look over the contract, ask any questions they may have or even cancel the contract with a full refund The maintenance fees are due every third year on the contract, the HOA will bill for 1/of the total fees every yearIf the owner wants to pay by the year they may do so, if not they can pay in the use year with no problems or late feesThe owner can purchase time on off years to travel to Stormy Point or other resort Yes [redacted] did have to leave the Ihop that morning as his dad was in the intensive care unit with a heart attackWe have a lot of older folks that purchase at Stormy Point some of them into their late 80's and they use and enjoy the resort all the time We will make a onetime offer to release Ms [redacted] from the contract with no refund If Ms [redacted] would like to talk about the release with no refund she may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 12, 2016/11/22) */ Dear ***, This purchase was made in September of 2012, now 4years later they state they have a problem We have looked into the records and do not see any contact with us until October 7,when they call for a date at the end of October At that time the resort was bookedThe call for reservations can be done up to one year in advance and are subject to availability We do not buy back units, we do have a first right of refusal and at some point in time we may buy units back, but that will be sometime in the next few years We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 10, 2016/10/25) */ Dear ***, I have talked to Mrs [redacted] this morning and we have reached an agreement, that we will refund $and close the contract and all further obligation to any payments of maintenance fees and all matters to do with the contract I have informed her we will send out a deed back for the unit and we will have the refund to her within to days Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have accepted Mr [redacted] 's offer to refund &and cancel the contract with no further obligations to any payments of maintenance fees and all matters to do with the contract
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ June 19, Dear [redacted] This purchase is at out [redacted] resort , the VIP charter is a summary of the benefits that allow owners to use extra time and purchase extra weeks form Summerwinds Travel If an [redacted] owner wants to exchange a week they need to call [redacted] as they are the exchange agent for the resort ,they will also do rentals back to [redacted] at a nightly rate and the cabins can be booked at the rate shown on the charter by calling me at XXX-XXX-XXXX If any owner want to use [redacted] for exchange they must purchase a membership to II by calling the membership department We will pay any exchange fees for an owner that want to exchange with [redacted] or [redacted] The Summerwinds Travel offer the extra weeks that can be purchased for [redacted] to [redacted] just by calling X-XXX-XXX-XXXX, but they do not offer exchanges In closing we see a lot of confusion in the owner understanding of how to use the purchase and we will be more than happy to help her understand how to use the program by calling us at X-XXX-XXX-XXXX Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/08/26) */ Dear ***, We have all talked to Mr [redacted] many times on this matter and he is not wanting to acknowledge the facts of the contract, that extra week can be purchased from [redacted] to [redacted] At any given time the Summerwinds Travel has over weeks listed for only [redacted] and they are updated every week with new inventoryAll inventory is subject to availability I am not sure as to how Mr [redacted] can say the program is not working for his, he has not made a payment to the lender, so he has been locked out of his use until the account is current To offer a resolve to this matter, we will allow Mr [redacted] a release from the contract with no refund If Mr [redacted] would like the release with no refund he may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has never addressed the reality that his sales people and the loan closing officer lied to us! I asked many times about the [redacted] weeksThe answer was always that they were available always for any place any time [redacted] said the only time they weren't available for [redacted] is if big event was happening in the areaThe example [redacted] used was the ball drop in Time Square and then we'd pay maybe up to [redacted] We found out that there isn't a property available in Time SquareWe talked about the [redacted] weeks in closing and the loan officer backed up the lies [redacted] said we'd be able to get hotel rooms for [redacted] a nightAlso untrueOnce we got access on line, which was one day after the right to rescind the contract, it was too lateI called Summerwinds and they told me that I was stuckMr [redacted] the right thing to do is refund the down payment and discipline your employeesAddress my complaint! You haven't addressed my complaint! The honest wholesome atmosphere of Branson is not present at Summerwinds Final Business Response / [redacted] (4000, 18, 2016/09/13) */ ***Document Attached [redacted] Dear ***, Mr [redacted] is right, we do have over weeks for on [redacted] and they change every week, so he can get a [redacted] week and he can use as many as he wantsThe problem is we cannot make something available if they have no units open or no units at all, so therefore the contract states subject to availability The contract VIP charter and the purchasers acknowledgment all state the extra weeks run from [redacted] to [redacted] and are subject to availability At this time Mr [redacted] has stopped payment to the lender and is in defaultSo he will not be able to book any time until the account is current At this time the best offer I can make Mr [redacted] is a release with no refundIf he would like to be released with no refund he may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (4000, 14, 2017/03/28) */ ***Document Attached [redacted] Dear ***, We have looked into this matter and find them the [redacted] 's have no resale listing that was done by us at Summer Winds as part of the contractWe may have given them a referral to a listing agent, but nothing was give to them by us that they had to use the services, it was there choice Item # of the purchaser acknowledgement also state the no agreement was made for any resale as part of the contractI have enclosed a copy for review We do offer a maintenance fee reimbursement to our ownersThe first year of use for this contract is set for 2018, so in November of they can call customer service at 1-800-699-pay the fees and have the week placed into the program and they will receive $refund of the paid maintenance fees back sometime in The letter we received to cancel the contract was months outside of the time to cancelIn the state of Missouri you have five days to cancel We will not cancel or refund this contract based on this complaintThe [redacted] 's have stopped payment to the lender and cannot use the program until payments are up to date Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Dear Rose, We have looked into this matter and find, we have never had a buyback programWe do have a first right of refusal in our contract, this will allow the developer to purchase units back from owner at some point in time if he wishes to Our agents are not licensed for resale of unitsMr [redacted] can look on line and find a broker to list the unit for sale or he can try to sell it himselfWe will be happy to help with the transfer paperwork once a buyer is found Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX Sincerely [redacted] Customer Service Manger Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) no because they said when we called back, they can't buy it back, because of phase three not being sold out and now it is so they should be buying it back [redacted] the sales repwho sold us the time share told us it we ever need to sell they would buy it backcustomer service said now that the economy was bad they wouldn't be doing it nowbut that not what they said when we bought the time shareand for that reason I think they should buy it back because we need the money now The rep I talked too also, said they would take the time share back, at no charge so we could get out of Maintenance fee I guess they wouldI told them that any body wouldThat alone suggest a scamI would appreciate your help in this matter, thank you [redacted] Final Business Response / [redacted] (4000, 12, 2016/03/09) */ Dear Rose, Again , we have no buyback program and we never have had oneAs per the contract, we have a First Right Of Refusal, this is not a buyback program, it is a tool for the developer to have units for the sales staff if the property is 98% sold out Again once Mr [redacted] finds a buyer we will be happy to help with the transfer paperwork We will not buy this unit back from them Thanks for your time and concern with this matter Sincerely, [redacted] Elliott Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (4200, 14, 2016/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) no summerwinds Resort services LLC response is not satisfactory, that is not what they said to me and my wife and I have seen on there web page that Phase III is sold out, and they should do the right thing and please buy it backand in regards to the Revdex.com how I want to respond I don't know I could use your help in this matterI would sell it back for half price .thank you for your help
11/27/ {Left VM with consumer to call me}11/30/[no reply to VM; sent email to consumer]12/06/ We have spent over $35,over the years on thisWe started off with a younger guy who was a Salesperson and lived around there and believe he was sincereWe were told they would buy this back (now deny) and it's also an investment that could be sold for a profitWe have never gotten to use the BR unit; never gotten to reserve itJust got to look at it once when we were thereDoesn't look like the Attorney General is going to be doing anythingWe have also been talking with a company called Time Share Release (***) but nothing has developed yet with thatWould we take less to settle? $25,000.00.12/07/ So he offered $Well, I'm not destitute nor an itWe'd take $20,O.k, go with your plan that since the $25,I mentioned yesterday was not brought up, try that and see what he saysIf he'll go up to $20,we will take it.12/08/[emailed consumer about businesses $8,offer plus restore to old biannual plan (paid in full), etc.]Well, that $8,is not enoughDon't know what he means by showing a biannual BR as "paid in full" as we have already paid in full with the $38,we've paid thereTell him we'll take $20,and that is our final offer - otherwise we'll explore different options.12/13/ Hi, this is ***I just got out of the hospitalWe listened to your voice mail from a few days ago about his not being willing to offer more than $8,after we had lowered our offer to $20,from $25, His $8, final offer is ridiculousWe will not accept that Do you know a good lawyerO.K., Revdex.com does not do referralsWell, thanks for trying
Initial Business Response / [redacted] (1000, 5, 2017/05/11) */ Dear ***, I have looked into this matter and find the first purchase was for a triennial use and the upgrade that was done in January of this year was for a Biannualboth contracts have unlimited use on them An owner can purchase extra weeks as many times per year as they wishWeeks are unlimited for our owners and can be purchased up to one year in advance in some casesNothing is free, so weeks back to Stormy Point Village are based on the current maintenance feesOwners can also purchase extra nights back to Stormy Point Village for only $per night This was the second purchase with Summer Winds, so the owner should know about the contract and the five days allowed to cancel with a full refundAt this time we will not cancel or refund this contract based on this complaintWe are always willing to help owners to better understand the program and how to get the most out of the ownership by calling customer service at [redacted] any time you need help with travel Thanks for your time and concern on this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/15) */ [redacted] , This response is exactly what I am talking aboutYou are pointing out what your company has to offer while dancing around the lies that you told us to get us to buyWe already know we can buy extra weeks to use as a vacationWe can go anywhere in Branson and do thatEven those weeks you speak of are only allowed to be booked last minute and when we call to book one the place is always "full"There is never availability of those hundred dollar nightsThat really has nothing to do with the issue of our contractWe were told about the hundred dollar days but those were presented as something totally separateI see where this is goingYou have legal loopholes to protect yourself on everything to allow your company to winI'm rejecting your response as satisfactoryI'm not willing to continue to pay for a contract I feel like I got lied to about for the purpose of entrapmentMy husband and I feel imprisoned by a contract full of misrepresentationWorst case scenario let's assume my husband and I who own a home and both have successful careers are just is when it comes to the legal stuffWe still do not feel like the contract is what we signedEven if we just don't understand anything we will never enjoy coming up to vacation with your companyPut yourself in our shoes for a minute and consider that had you felt like you got lied to for a purchaseYou wouldn't want anything to do with the company so please if we can't settle on a refund at least release us from our contract with no further payment required
Initial Business Response / [redacted] (1000, 8, 2017/03/08) */ Dear ***, We have looked into this matter and find the resale listing was done in March of and was good for one year and would be expired at this pointAs per the contract and the resale disclosure, resale is not guaranteedI Will attach a copy of the disclosure for reviewThe resale agent has nothing to do with Summer Winds resorts and most all Timeshare resale agent do charge a small fee upfront As for the maintenance fees, the purchase was made for an Odd year use, so every year the HOA will bill for 1/of the next use year fees every yearowners may pay by the year of wait until the use year and pay the full amountAt this time the use year is set for so the full amount is due at this time We will be happy to move the use year to and wave the current amount that is due without any late fees being appliedIf the ***'s would like me to move the use year to they may contact customer service at 1-800-699-and ask for the paperwork to be sent to themThis will allow them years before the maintenance fees will be due again We will not cancel this contract based on this complaintIf they have any questions or wish to move the use year please feel free to call customer service Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (4200, 13, 2017/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company does not address promises of waived fees which is the reason for purchasing their timeshare and the main problem issued in this complaint to themNo communication was given for resolution, they merely attached a form about selling our other timeshare Final Business Response / [redacted] (4000, 15, 2017/03/17) */ Dear ***, I am willing to wave the fees for the use year until After that they must be paid as per the contract, All timeshare owners know that have a maintenance fee with the use of their week and it must be paidThey can recover $of the fee by placing the week into the MFRP in November of If they wish to change the use year to 2019, just contact me at 417-332-and I will have the paperwork sent out Thanks for your time and concernIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Dear [redacted] We have contacted Mr [redacted] and reached an agreement on this matter Thanks for your time and concern with this matter [redacted] Customer Service Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with a representative for Summerwinds resort service it was agreed that I would not be assessed my [redacted] dollars and that this matter is considered rectified and closed by both Summerwinds and myselfAny further action by either party would be considered in violation of this agreementFurthermore I do not wish to be contacted by Summerwinds or any affiliate for services of any kind, everI thank you for your assistance in regards to this matter
Dear Sir, The reservations department has been working on tis matterThey have not canceled the package and they have added extra show tickets and a 3/vacation t to the package and the hotel reservations have been set for his stay in AprilMr [redacted] also will not have to tour the resort Thanks for your time and concern with this matter If you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/05/31) */ Dear ***, I have looked into this matter and find no resale contract was done at the point of saleThe agent may have given him a name of a resale agent that he may use if he wants to do soWe have not offered resale at the point of sale for some time now The fees are that are due every three years are Maintenance fees that also include taxes and other items, with Mr [redacted] being a timeshare owner he had to understand that he would have a maintenance fee with his purchase Our owners can exchange the week and travel all over the world, and yes we do pay the exchange fees for our ownersWe paid the first year of the membership and after that the owners must keep the account current if they wish to do so With this purchase not even being days, it is hard to understand how anything can be wrong, as they have not even been put into the system and have not been able to explore the remaining portions of the programWe will not cancel this contract based on this complaintCustomer service is always willing to help our owners with any questions just by calling [redacted] anytime Thanks for your time and concern with this matterIf you have any questions, please feel free to contact meat [redacted] [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, the sales agent told us a broker would contact us to sell our other time shareAnd yes this was offered at point of sale which was the beginning of May, so yes your sales agent has offered this recently! Second we were told there would be absolutely NO maintenance fees, we should not be expected to "understand" something if your sales agent is telling us something completely differentWe were told the fee of $was a set fee every three years and only for taxes on the property Third, the exchange is only for the year you have a week, we were told we had a week every year but come to find out we only have a week every three yearsSo NO we can not exchange anywhere around the world every year because again your sales agent lied to us! And we were told that summer winds would pay Forever the Platinum package through Interval International we would never have to pay for that againAgain another LIE! And yes this purchase is not days old yet, but we realized early on all the lies we were toldWhich is why we have posted this complaint and have asked to cancel this contractSo yes there are many things "wrong" with this contractAnd as I explained to you in an email ans formally signed letter Mr [redacted] we would like this cancelled and be reimbursed for the deposit we paid, because this contract was deceptive and we are not receiving what we were told in our presentation we were purchasing This company is taking part in unlawful practises according to Missouri law and we do not want any part of this and are forewarning those who are considering purchasing with you not to do soThis company is manipulative and promise so many things that are all lies Final Business Response / [redacted] (4000, 15, 2017/06/21) */ Dear ***, Again we have looked at this matter and we have no contract for any resale listing, the owner was given a name of an agent that may be able to sell the unitWe have nothing to do with this As for maintenance fees, Mrs [redacted] is a timeshare owner and I am sure she understands what maintenance fees are for and that they must be paidThe nice thing with our program is the owners can recover $of the maintenance fees if they do not use the unit and place it into the reimbursement program We do pay the exchange fees for our owners, in the use yearwe donot charge an exchange fee for extra weeks or get a way weeksAll membership info for Interval International is for a standard membership, if owners wish to they may upgrade with II themselves Once again we will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 11, 2016/02/09) */ Dear ***, This purchase was made in 2009,at that time we were selling Yellow time and Red time, with Red being Prime time and Yellow being off season in the first weeks of the yearThe contract purchased was for yellow timeMrs*** has banked her weeks in the past and use them in exchangeOnce a week is banked you do not have any color applied to it If an owner wants to travel back to the home resort, the reservation must be within the first weeks of the year, or they can pay an upgrade fee of $to set a date outside the yellow season within days from the arrival The only way to avoid the fee is to bank the week with Interval International and do an exchange, we will pay the exchange fees for the owner The reservation for was set by a new agent that was not aware of the season and it was done by mistake and Mrs [redacted] was contact and informed of the err Mrs [redacted] contact the customer service department to bank her week or set a date for the first week of the year I at Stormy Point Thanks for your time and concern with this matter Sincerely, [redacted] Customer Service Manger Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because I specifily asked for red season and was told that they didn't have red seasonWe have used our home resort twice before in summer and never paid exchange feeWe are older people and would not buy winter travel timeWe have papers stating that we can split our week into a days and a days stayThey will not do that with an exchange and why would we do that within the first weeks of the year? The company is very deceptiveThe person that made our reservation was not aware of the season (change) as I was notThey thought of a way to get more moneyIt is unacceptableI want what we were promised and paid for Final Consumer Response / [redacted] (4200, 19, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't deny or ever have denied buying a yellow season.we did so because we were told that they didn't sell red seasonYellow was for them like red was for other timesharesI knew about red season from meetings with other companiesI specifily asked for red and again told that yellow was their highest levelWe could use it at anytime.it is stated in Stormy Pointe Village Purchasser Acknowledgement, line 6' that our purchase is subject to float time.I would like my float time honored and my canceled reservation back Final Business Response / [redacted] (4000, 17, 2016/02/11) */ ***Document Attached***
Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ Dear [redacted] This contract was closed in March of this year Per Mr [redacted] request we sent him a deed back for this unit He is no longer an owner with Summerwinds and is not due a refundThis matter has also been addressed by the Missouri Attorney General and closed by that office Thanks for your time and concern with this matter [redacted] Elliott Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has once again side stepped the problem at hand The question at hand is why does his sales people repeatedly lie to get people to purchase their productI have also come up with complaints spreading over years This company will not stop their deceitful business practices until some one calls out [redacted] on has unrelated answersHis people LIED to me and I want my money back!! Final Business Response / [redacted] (4000, 13, 2015/08/24) */ Dear [redacted] Again this contract was closed at the request of Mr [redacted] and we made it clear at that time that he would not received any refund and it was his choice to deed back the unit As per his contract resale is not guaranteedWe are not sure who Mr [redacted] has talked to about the resale numbers I am sure everyone has a different estimation of the resale market Again Mr [redacted] has given up his unit and is no longer an owner with Summerwinds Resorts Thanks for your time and concern on this matter [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (4200, 15, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) once again this is in response to the fact that I was lied to to get me to purchase their product It is a violation of state statute to use deceit to sell a productI hope that I am making it very clear that a unlawful tactic was used to get me to purchase When the time share was deeded back [redacted] was never involved and no one never said anything about not being able to file any kind of a complaint about Stormy Point's unlawful practices'sI still want my money back and [redacted] quit wasting all of our timeBe responsible and take care of your company's deceptive tactics
Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ Dear Rose, We have looked into this matter and find the sale was done in May of and the resale listing is good until June of 2016, so the unit may still sell before the listing expires As per the contract the Resale Disclosure states that resale is not guaranteed, and if the unit is not sold they cannot cancel the contract with Summerwinds Resorts due to non sale The first year of use is set for the use year, the HOA will send out a billing every year for 1/of the next use years fees, this is why they received the maintenance fee billing in & We will not cancel or refund this contract based on this complaintWe will be happy to help the [redacted] to understand the purchase and how to use it by calling customer service at X-XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me Sincerely, [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ Dear ***, This is a copy of the letter that was sent to Mr [redacted] back on August 2,All of his concerns where addressed at the timeAlso we sent the information to the Missouri Attorney General on September 9, Thanks for your time and concern with this matter August 2, [redacted] and [redacted] XXXXX N [redacted] Drive Independence, MO RE: Your letter of July 7,Summer Winds Resorts / [redacted] Dear Mr& Mrs [redacted] We have reviewed your concerns and I will address each of them as you have them listed All reservations are subject to availability, As an Admiral Club owner you can set a date up to months in advance, I do understand that it is not always possible to know that far in advance, but the earlier you can set the better chance you will have of getting the time you want Bankruptcy, is not the only way out of a timeshare, You can sell them via a Broker of your choice and have the unit listed and sold The ownership will end upon your passing, unless you place it into a trust or a willWe do not go after family members to take over the ownership unless it was given to them You made this purchase back in and I don't see any problems until recently and it looks like you may be having money problemsWe do not wish to cause you any hardship, so if you need a release from the contract, we may consider a release with no refundIf you would like us to look into this, please let me know and I will be happy to We will not cancel and refund your contract based on the concerns in your letterIf you have any questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 14, 2017/06/19) */ Dear ***, We have looked into this matter and we will agree to the offer made by Ms [redacted] of a $9000.00refund and to close her contract with Summer Winds Resorts We will close the contract and havea refund out to her within days from the date of this letterWe will also send out deed back paperwork that we will need to close the account If Ms [redacted] has any questions, please feel free to contact me at XXX-XXX-XXXX Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXXXXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/11/17) */ Dear ***, Ok the sales department has talked to Ms [redacted] and this matter has been resolved and she is happy Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me *** [redacted] Comp0liance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 10, 2015/12/10) */ ***Document Attached [redacted] Dear Rose, Ms [redacted] made this purchase and did sign an authorization for payment form to have the payments taken from her credit card( copy enclosed) She also listed a unit for resale with VSI, as per our contract resale is not guaranteed as we have no control over the Broker or the resale market( copy enclosed) Our loan officers are willing to take as much time as needed to answer any questions an owner may have in the contracts closingThe owners also has a five day right to look over the contract, ask any questions they may have or even cancel the contract with a full refund The maintenance fees are due every third year on the contract, the HOA will bill for 1/of the total fees every yearIf the owner wants to pay by the year they may do so, if not they can pay in the use year with no problems or late feesThe owner can purchase time on off years to travel to Stormy Point or other resort Yes [redacted] did have to leave the Ihop that morning as his dad was in the intensive care unit with a heart attackWe have a lot of older folks that purchase at Stormy Point some of them into their late 80's and they use and enjoy the resort all the time We will make a onetime offer to release Ms [redacted] from the contract with no refund If Ms [redacted] would like to talk about the release with no refund she may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 12, 2016/11/22) */ Dear ***, This purchase was made in September of 2012, now 4years later they state they have a problem We have looked into the records and do not see any contact with us until October 7,when they call for a date at the end of October At that time the resort was bookedThe call for reservations can be done up to one year in advance and are subject to availability We do not buy back units, we do have a first right of refusal and at some point in time we may buy units back, but that will be sometime in the next few years We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 10, 2016/10/25) */ Dear ***, I have talked to Mrs [redacted] this morning and we have reached an agreement, that we will refund $and close the contract and all further obligation to any payments of maintenance fees and all matters to do with the contract I have informed her we will send out a deed back for the unit and we will have the refund to her within to days Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have accepted Mr [redacted] 's offer to refund &and cancel the contract with no further obligations to any payments of maintenance fees and all matters to do with the contract
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ June 19, Dear [redacted] This purchase is at out [redacted] resort , the VIP charter is a summary of the benefits that allow owners to use extra time and purchase extra weeks form Summerwinds Travel If an [redacted] owner wants to exchange a week they need to call [redacted] as they are the exchange agent for the resort ,they will also do rentals back to [redacted] at a nightly rate and the cabins can be booked at the rate shown on the charter by calling me at XXX-XXX-XXXX If any owner want to use [redacted] for exchange they must purchase a membership to II by calling the membership department We will pay any exchange fees for an owner that want to exchange with [redacted] or [redacted] The Summerwinds Travel offer the extra weeks that can be purchased for [redacted] to [redacted] just by calling X-XXX-XXX-XXXX, but they do not offer exchanges In closing we see a lot of confusion in the owner understanding of how to use the purchase and we will be more than happy to help her understand how to use the program by calling us at X-XXX-XXX-XXXX Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/08/26) */ Dear ***, We have all talked to Mr [redacted] many times on this matter and he is not wanting to acknowledge the facts of the contract, that extra week can be purchased from [redacted] to [redacted] At any given time the Summerwinds Travel has over weeks listed for only [redacted] and they are updated every week with new inventoryAll inventory is subject to availability I am not sure as to how Mr [redacted] can say the program is not working for his, he has not made a payment to the lender, so he has been locked out of his use until the account is current To offer a resolve to this matter, we will allow Mr [redacted] a release from the contract with no refund If Mr [redacted] would like the release with no refund he may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has never addressed the reality that his sales people and the loan closing officer lied to us! I asked many times about the [redacted] weeksThe answer was always that they were available always for any place any time [redacted] said the only time they weren't available for [redacted] is if big event was happening in the areaThe example [redacted] used was the ball drop in Time Square and then we'd pay maybe up to [redacted] We found out that there isn't a property available in Time SquareWe talked about the [redacted] weeks in closing and the loan officer backed up the lies [redacted] said we'd be able to get hotel rooms for [redacted] a nightAlso untrueOnce we got access on line, which was one day after the right to rescind the contract, it was too lateI called Summerwinds and they told me that I was stuckMr [redacted] the right thing to do is refund the down payment and discipline your employeesAddress my complaint! You haven't addressed my complaint! The honest wholesome atmosphere of Branson is not present at Summerwinds Final Business Response / [redacted] (4000, 18, 2016/09/13) */ ***Document Attached [redacted] Dear ***, Mr [redacted] is right, we do have over weeks for on [redacted] and they change every week, so he can get a [redacted] week and he can use as many as he wantsThe problem is we cannot make something available if they have no units open or no units at all, so therefore the contract states subject to availability The contract VIP charter and the purchasers acknowledgment all state the extra weeks run from [redacted] to [redacted] and are subject to availability At this time Mr [redacted] has stopped payment to the lender and is in defaultSo he will not be able to book any time until the account is current At this time the best offer I can make Mr [redacted] is a release with no refundIf he would like to be released with no refund he may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (4000, 14, 2017/03/28) */ ***Document Attached [redacted] Dear ***, We have looked into this matter and find them the [redacted] 's have no resale listing that was done by us at Summer Winds as part of the contractWe may have given them a referral to a listing agent, but nothing was give to them by us that they had to use the services, it was there choice Item # of the purchaser acknowledgement also state the no agreement was made for any resale as part of the contractI have enclosed a copy for review We do offer a maintenance fee reimbursement to our ownersThe first year of use for this contract is set for 2018, so in November of they can call customer service at 1-800-699-pay the fees and have the week placed into the program and they will receive $refund of the paid maintenance fees back sometime in The letter we received to cancel the contract was months outside of the time to cancelIn the state of Missouri you have five days to cancel We will not cancel or refund this contract based on this complaintThe [redacted] 's have stopped payment to the lender and cannot use the program until payments are up to date Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Dear Rose, We have looked into this matter and find, we have never had a buyback programWe do have a first right of refusal in our contract, this will allow the developer to purchase units back from owner at some point in time if he wishes to Our agents are not licensed for resale of unitsMr [redacted] can look on line and find a broker to list the unit for sale or he can try to sell it himselfWe will be happy to help with the transfer paperwork once a buyer is found Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX Sincerely [redacted] Customer Service Manger Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) no because they said when we called back, they can't buy it back, because of phase three not being sold out and now it is so they should be buying it back [redacted] the sales repwho sold us the time share told us it we ever need to sell they would buy it backcustomer service said now that the economy was bad they wouldn't be doing it nowbut that not what they said when we bought the time shareand for that reason I think they should buy it back because we need the money now The rep I talked too also, said they would take the time share back, at no charge so we could get out of Maintenance fee I guess they wouldI told them that any body wouldThat alone suggest a scamI would appreciate your help in this matter, thank you [redacted] Final Business Response / [redacted] (4000, 12, 2016/03/09) */ Dear Rose, Again , we have no buyback program and we never have had oneAs per the contract, we have a First Right Of Refusal, this is not a buyback program, it is a tool for the developer to have units for the sales staff if the property is 98% sold out Again once Mr [redacted] finds a buyer we will be happy to help with the transfer paperwork We will not buy this unit back from them Thanks for your time and concern with this matter Sincerely, [redacted] Elliott Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (4200, 14, 2016/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) no summerwinds Resort services LLC response is not satisfactory, that is not what they said to me and my wife and I have seen on there web page that Phase III is sold out, and they should do the right thing and please buy it backand in regards to the Revdex.com how I want to respond I don't know I could use your help in this matterI would sell it back for half price .thank you for your help
11/27/ {Left VM with consumer to call me}11/30/[no reply to VM; sent email to consumer]12/06/ We have spent over $35,over the years on thisWe started off with a younger guy who was a Salesperson and lived around there and believe he was sincereWe were told they would buy this back (now deny) and it's also an investment that could be sold for a profitWe have never gotten to use the BR unit; never gotten to reserve itJust got to look at it once when we were thereDoesn't look like the Attorney General is going to be doing anythingWe have also been talking with a company called Time Share Release (***) but nothing has developed yet with thatWould we take less to settle? $25,000.00.12/07/ So he offered $Well, I'm not destitute nor an i
tWe'd take $20,O.k, go with your plan that since the $25,I mentioned yesterday was not brought up, try that and see what he saysIf he'll go up to $20,we will take it.12/08/[emailed consumer about businesses $8,offer plus restore to old biannual plan (paid in full), etc.]Well, that $8,is not enoughDon't know what he means by showing a biannual BR as "paid in full" as we have already paid in full with the $38,we've paid thereTell him we'll take $20,and that is our final offer - otherwise we'll explore different options.12/13/ Hi, this is ***I just got out of the hospitalWe listened to your voice mail from a few days ago about his not being willing to offer more than $8,after we had lowered our offer to $20,from $25, His $8, final offer is ridiculousWe will not accept that Do you know a good lawyerO.K., Revdex.com does not do referralsWell, thanks for trying
Initial Business Response / [redacted] (1000, 5, 2017/05/11) */ Dear ***, I have looked into this matter and find the first purchase was for a triennial use and the upgrade that was done in January of this year was for a Biannualboth contracts have unlimited use on them An owner can purchase extra weeks as many times per year as they wishWeeks are unlimited for our owners and can be purchased up to one year in advance in some casesNothing is free, so weeks back to Stormy Point Village are based on the current maintenance feesOwners can also purchase extra nights back to Stormy Point Village for only $per night This was the second purchase with Summer Winds, so the owner should know about the contract and the five days allowed to cancel with a full refundAt this time we will not cancel or refund this contract based on this complaintWe are always willing to help owners to better understand the program and how to get the most out of the ownership by calling customer service at [redacted] any time you need help with travel Thanks for your time and concern on this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/15) */ [redacted] , This response is exactly what I am talking aboutYou are pointing out what your company has to offer while dancing around the lies that you told us to get us to buyWe already know we can buy extra weeks to use as a vacationWe can go anywhere in Branson and do thatEven those weeks you speak of are only allowed to be booked last minute and when we call to book one the place is always "full"There is never availability of those hundred dollar nightsThat really has nothing to do with the issue of our contractWe were told about the hundred dollar days but those were presented as something totally separateI see where this is goingYou have legal loopholes to protect yourself on everything to allow your company to winI'm rejecting your response as satisfactoryI'm not willing to continue to pay for a contract I feel like I got lied to about for the purpose of entrapmentMy husband and I feel imprisoned by a contract full of misrepresentationWorst case scenario let's assume my husband and I who own a home and both have successful careers are just i
s when it comes to the legal stuffWe still do not feel like the contract is what we signedEven if we just don't understand anything we will never enjoy coming up to vacation with your companyPut yourself in our shoes for a minute and consider that had you felt like you got lied to for a purchaseYou wouldn't want anything to do with the company so please if we can't settle on a refund at least release us from our contract with no further payment required
Initial Business Response / [redacted] (1000, 8, 2017/03/08) */ Dear ***, We have looked into this matter and find the resale listing was done in March of and was good for one year and would be expired at this pointAs per the contract and the resale disclosure, resale is not guaranteedI Will attach a copy of the disclosure for reviewThe resale agent has nothing to do with Summer Winds resorts and most all Timeshare resale agent do charge a small fee upfront As for the maintenance fees, the purchase was made for an Odd year use, so every year the HOA will bill for 1/of the next use year fees every yearowners may pay by the year of wait until the use year and pay the full amountAt this time the use year is set for so the full amount is due at this time We will be happy to move the use year to and wave the current amount that is due without any late fees being appliedIf the ***'s would like me to move the use year to they may contact customer service at 1-800-699-and ask for the paperwork to be sent to themThis will allow them years before the maintenance fees will be due again We will not cancel this contract based on this complaintIf they have any questions or wish to move the use year please feel free to call customer service Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (4200, 13, 2017/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company does not address promises of waived fees which is the reason for purchasing their timeshare and the main problem issued in this complaint to themNo communication was given for resolution, they merely attached a form about selling our other timeshare Final Business Response / [redacted] (4000, 15, 2017/03/17) */ Dear ***, I am willing to wave the fees for the use year until After that they must be paid as per the contract, All timeshare owners know that have a maintenance fee with the use of their week and it must be paidThey can recover $of the fee by placing the week into the MFRP in November of If they wish to change the use year to 2019, just contact me at 417-332-and I will have the paperwork sent out Thanks for your time and concernIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Dear [redacted] We have contacted Mr [redacted] and reached an agreement on this matter Thanks for your time and concern with this matter [redacted] Customer Service Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with a representative for Summerwinds resort service it was agreed that I would not be assessed my [redacted] dollars and that this matter is considered rectified and closed by both Summerwinds and myselfAny further action by either party would be considered in violation of this agreementFurthermore I do not wish to be contacted by Summerwinds or any affiliate for services of any kind, everI thank you for your assistance in regards to this matter