Initial Business Response /* (1000, 5, 2017/03/08) */
Dear ***,
We have looked into this matter and find that we do offer a first right of refusal in our contract, at this time we are not exercising this right, so any owner that want to sell the unit may do so via any means they wish to useThis
first right of refusal is not a buy back clause
Mr*** sent us notice on February 3, that he wants to list the unit for sale and we have not stopped him from doing soI have enclosed his letter that we received that he states he will be listing the unit
We do not buyback units and we will not stop any owner that wants to sell the unit from doing so
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/07/05) */
Dear ***,
I have looked at our records and do not find this person under this name or phone number
Can you please give me the name the tour was booked under and the phone number or the date of the tour, so I can look into this
matter
Thanks
*** ***Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/03/16) */
Dear ***,
We have looked into this matter and find the sale took place in 2015, the resale listing was good for one year and would be expired at this timePer the contract and the resale disclosure, we do not guarantee resale of other units
We do not wish to cause *** *** a hardship, so we may consider a release from the contract with no refundIf this would help them out, *** *** may contact me and I will see if a no refund release can be done
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
***
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 10, 2017/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like a release from my contract, yesIf a refund can't be obtained that is fine but release from the contract would sufficeHow do I go about completing this? If this can't be obtained what is my next legal step?
Initial Business Response /* (1000, 5, 2017/02/27) */
Dear ***,
We have placed Mrs*** on our no call list, our system updates itself, so it may take a day or so before it will apply
We are sorry for this inconvenience
Thanks or your time and concern with this matterIf you have
any questions please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/06/09) */
Dear Sara,
Mr*** is assuming a lot about this sale and how things workWe per the resale agreement do not guarantee resale of other units , as we have no control over the agent or the market
Mr*** has stopped payment on the down
payment and closed the account for his payments
We will allow him to cancel this contractWe will close the contract and let the credit card dispute take care of the refund
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife and I both assumed this company would sell out current timeshare***, the sales person, seemed so nice and we just completely fell for her charmWe were told that our timeshare is worth between $9,- $11,*** kept saying that it would probably all be a washSo when we were offered to do an upgrade, as she called it, we were thrilled that we would not be out much moneyI even told her that we would never have done this if we were not sure we could sell our current timeshareWhen we went to the Resale Disclosure, Mr*** said to just initial, that we were agreeing to everything that was presented to us by ***So, unfortunately, we just initialed without readingWhen we got home and really looked at the papers it states that any oral representations to the contrary are not bindingWe both thought that they would sell our timeshare, but the info is actually given to *** *** *** in ***, OhioWe realize now that we also initialed that we agreed to pay this company $to "try" to sell our timeshare(I called *** and found out that our timeshare is not worth very muchAlso, on the closing papers we were charged $for for maintenance fees to Summer Winds ResortWe were told that if we did not stay at this resort we would not have to pay a maintenance feeWe were told by *** that our current timeshare was a 3-star but if we bought into this program we would be a 5-star customer and could purchase as many vacations a year as we wanted for $It is actually $to $per week, depending on where you choose to stayWe gave them $1,($maintenance, $for enrollment, and 15% of loan amount which was $1,489) They went ahead and set up payments for $(at 15.9%)I had originally told them that when I got home I would get the $8,out of savings and go ahead and pay the loan off and when the timeshare was sold I would put the money back in savings
So, as I stated, when I got home and found all of this I called American Express to file a complaint and also told them not to pay the $which was to be automatically taken out each month
I have read other complaints against this companyI don't see how they can still be in businessI certainly don't understand how *** and *** *** and Mr*** can look you right in the face and lie to youThis is truly a scam
Final Business Response /* (4000, 14, 2016/06/17) */
Dear Sara,
We have looked into this matter and this is the first year of use on the contract and Ms*** can set a date for Stormy Point or exchange the week via *** ***If she want to exchange we do pay the exchange fees, but it is up to the owner to maintain the membership
We pay for the first year of the II membershipOwners can place the week into the maintenance fee reimbursement program and receive $back on the fees, the program is open starting in November and we take as many weeks as we can into the program
I am not sure what is meant about the no spotsMs*** can call customer service at X-XXX-XXX-XXXX and set her dates for her use week
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Compliance Officer
Summer Winds resorts
Initial Business Response /* (1000, 9, 2016/04/26) */
Dear Rose,
We have looked into this matter and find it hard to believe they thought they were just listing a unit for saleThey came in to the resort via an OPC contact that had nothing to do with Diamond Resorts and nothing in the paperwork
they were given by the OPC had anything to do with Diamond Resorts
This purchase was made in November of and they have never paid a maintenance fee to allow them to use the unitIn December of Mr*** said he sent a cancel letter to us, we did not receive any letter, I informed him it was too late to cancel the contract and that he had five days to do so
I am not sure how Mr*** was able to book a stay at a resort in Branson, our records show that he has never paid the fees and he would not be able to travel with us until the fees are paid
At this pint Mr*** can sell the unit via a broker of his choice, keep in mind the maintenance fees must be up to date before the unit can be transferred to the new owner
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we were contacted by phone, we thought this was a service to sell our contract, which is the only reason why we attended
We were not allowed to review any contract documents at the time of sale, which would substantiate our reason for sending Diamond a letter to cancel the transaction
Your sales staff deceived us on purpose! The know that had we known our contract would not be sold, we would have never agreed to attend the presentation
The only bill we have received for maintenance fees was in July If you would like to see a copy of this bill, we would be more than happy to send this to you
We will not sell this contract to anyone! We are owed a cancellation and we do expect for you to make this happen
Final Business Response /* (4000, 13, 2016/05/04) */
Dear Rose,
Again we are willing to help Mr*** use his purchase with us and make the most of his travel time
Mr***, states that we called him for this tour, when in fact he walked into our office on Hwy
here in Branson and asked about show ticketsThis was not a telemarketing callAgain nothing on the paperwork given to them for the tour had any information on Diamond Resorts, it all stated Summerwinds ResortsAll of the contract he took with them from the purchase stated Summerwinds Resorts, and he had five days to look over them and cancel the contract
So again if Mr*** would like to get rid of the unit he can have it listed and sold by the broker of his choiceThe only thing I can offer is a deed back of the unit with NO REFUND
I will have the accounting department send out a statement of the outstanding maintenance fees as they will need to be current before we can allow a transfer to the new owner when it is sold
As I have stated we are willing to help with any questions or reservations by calling customer service an time at X-XXX-XXX-XXXX
Again thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwnids Resorts
Final Consumer Response /* (2000, 15, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are in agreement with the Deed Back with no refundPlease forward the documents to us asap so we can put this matter behind us once and for all
Initial Business Response /* (1000, 8, 2017/02/14) */
Dear ***,
I have talked to Ms*** a few times on this matterAs per the contract resale is not guaranteed and she was aware of this due to the resale disclosure I have included a copy of the resale disclosureIt is now years later and
Ms*** want a full refund of her purchase
Ms *** has never had to pay her maintenance fees on this purchaseI have talked to her each year and waived the fees to the next year
In an effort to resolve this matter we will make a onetime offer of a buyout for $10,ten thousand dollars and close the contract
If Ms*** would like to accept this offer, she may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXXXXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with Mr*** and let him know that I want the whole amount returned to meAt this time, he is working with me to get a settlement that will be agreeable to all partiesI am awaiting a call back from him
Final Business Response /* (4000, 13, 2017/02/24) */
Dear ***,
I have talked to Ms*** this morning and we have reached an agreement on this matter
I have sent her an e mail to confirm our conversation on the matter
Thanks for your time and concern on this matter
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
***
I have left a massage for Mrford to call me I have a resolve on this matter
Once I hear back for MrFord I will update tis file
Thanks for your time and concern with this matter
***
Compliance
officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/11/17) */
Dear ***,
Ok the sales department has talked to Ms*** and this matter has been resolved and she is happy
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
***
***
Comp0liance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 10, 2015/12/10) */
***Document Attached***
Dear Rose,
Ms*** made this purchase and did sign an authorization for payment form to have the payments taken from her credit card( copy enclosed)
She also listed a unit for resale with VSI, as per our
contract resale is not guaranteed as we have no control over the Broker or the resale market( copy enclosed)
Our loan officers are willing to take as much time as needed to answer any questions an owner may have in the contracts closingThe owners also has a five day right to look over the contract, ask any questions they may have or even cancel the contract with a full refund
The maintenance fees are due every third year on the contract, the HOA will bill for 1/of the total fees every yearIf the owner wants to pay by the year they may do so, if not they can pay in the use year with no problems or late feesThe owner can purchase time on off years to travel to Stormy Point or other resort
Yes *** did have to leave the Ihop that morning as his dad was in the intensive care unit with a heart attackWe have a lot of older folks that purchase at Stormy Point some of them into their late 80's and they use and enjoy the resort all the time
We will make a onetime offer to release Ms*** from the contract with no refund
If Ms*** would like to talk about the release with no refund she may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/05/19) */
Dear ***
We have looked into this matter and we will cancel and refund the *** paid for this package
The payment was done on a check by phone so we have to wait and make sure that no stop pay has been placed on the check before we
can send a refund checkThis will take about days
If you have any questions, please feel free to contact me
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the responseNo hard feelings
Initial Business Response /* (1000, 9, 2016/02/09) */
Dear Rose,
We have looked into this matter and no place in the contract is the price of $or $mentioned in the contractThe VIP Charter and the contract both state the Family weeks run from $to $
The Summerwinds
Travel has about weeks listed every weeks for the price of $per week and they are unlimited to the owners for use at any time
We will not cancel or refund this contract based on this complaint , as the contract states the family weeks pricing and was agreed to by Mr***
Thanks for your time and concern with this matter
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response that I keep getting from summer winds! There is zero customer service what so ever and when I call in to talk about this matter I never receive a response! I have only received one call back from the plus times I have called in to speak about this matterOur sales representative verbally promised us different solutions when we signed upI do not understand how this is happening over and over! We have been lied too and not once has that been addressed! We are hard working people and expect that a company follow through on what they say! We want out of this contract now! I have been avoiding further legal action to this point hopping that they would at least return our calls and work with us! Summer winds is in the business of stealing hard earned money from hard working people! This should have been addressed to us before we signed up with Summer winds! I am hopping that the Revdex.com would recognize that this is an ongoing theme with this organization and help us take action! Flyod is a rude and arrogant person who has no regards for the people who summer winds services! I cannot express how cheated we feel from this company and its so called customer serviceWe fully expect to be let out of our agreement with Summer winds and be refunded the money that we invested! We will continue to try reach out to *** even if he keeps ducking and dodging our calls
Final Business Response /* (4000, 16, 2016/02/24) */
***Document Attached***
Dear Rose,
I find it sad that Mr*** has made this a personal attract of meThe only thing I have done is to explain the program in the context of the contract and the agreement that he signed
No place in the contract is stated that he can have weeks for $or $299.00, weeks are available for the $price but they are rareAt this time the Summerwinds Travel has about weeks for the $priceThis is why the contract states the week are priced from $to $and this is what Mr*** agreed to with the purchase
I have enclose a copy of the contract and VIP Charter that was given to Mr*** at the time of sale and that he had five days to review and ask questions or even cancel the contract if he wanted
Again, we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/04/30) */
Dear Rose,
We have made a full refund of the *** paid for this packageIt will show on the account within to days
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds
Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received a full refund from summer winds resorts it has been posted to our account and we thank you for your support we feel that this wouldn't of happened without Revdex.com
11/27/2017 {Left VM with consumer to call me}11/30/[no reply to VM; sent email to consumer]12/06/2017 We have spent over $35,over the years on thisWe started off with a younger guy who was a Salesperson and lived around there and believe he was sincereWe were told they would buy this back (now deny) and it's also an investment that could be sold for a profitWe have never gotten to use the BR unit; never gotten to reserve itJust got to look at it once when we were thereDoesn't look like the Attorney General is going to be doing anythingWe have also been talking with a company called Time Share Release (***) but nothing has developed yet with thatWould we take less to settle? $25,000.00.12/07/2017 So he offered $Well, I'm not destitute nor an itWe'd take $20,O.k, go with your plan that since the $25,I mentioned yesterday was not brought up, try that and see what he saysIf he'll go up to $20,we will take it.12/08/[emailed consumer about businesses $8,offer plus restore to old biannual plan (paid in full), etc.]Well, that $8,is not enoughDon't know what he means by showing a biannual BR as "paid in full" as we have already paid in full with the $38,we've paid thereTell him we'll take $20,and that is our final offer - otherwise we'll explore different options.12/13/2017 Hi, this is ***I just got out of the hospitalWe listened to your voice mail from a few days ago about his not being willing to offer more than $8,after we had lowered our offer to $20,from $25,000. His $8,000.00 final offer is ridiculousWe will not accept that. Do you know a good lawyerO.K., Revdex.com does not do referralsWell, thanks for trying
Initial Business Response /* (1000, 9, 2016/06/17) */
Dear Sara,
I have reviewed this concern and I am not seeing anything that tells me what she feels was misleading
I did talk to Ms*** on June 6th and went over how to use and how to get the $weeks
We will be happy to
help Ms*** with any of her travel need by calling customer service at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr, Elliott addressed only one of the claims that I presentedThis one is partially true, but not close enough to the promises that were made during the sales presentationHe has acquired some skill at dodging customer complaintsWe were also told: #The top 10% Of the worldwide inventory of 5-star resorts was available to us if we bought one of their unitsFalse#All RCI properties were included in our $options with no booking feesFalse#All owners who don't visit Stormy Point during their use year will be refunded $of the maintenance feeWe have learned that this is only a limited number and the customer service reps are "not told the exact number"#Although they made sure they don't guarantee it, we were promised that they could easily sell our other timeshare properties 1n about 6-months, thereby eliminating all other maintenance fees, exchange fees, and RCI duesThe salesman even listed on paper how much we could expect to receive from these salesThis would lift a huge financial burden and still allow us to travel through their program as often as we choose to "anywhere in the world to the top 10% of the 5-star resorts in the world"AgainfalseHe didn't mention that a 3rd party handled these sales, that there was a fee required for each one, and that each unit was added to a list of thousands that I have yet to find online
From the other complaints that I have found it appears that their salespeople are trained to find out what you already own (or don't own) and how you travel now and hope to travel in the futureThey use this information to tell you whatever you want to hear and will repeat it as many times as it takes to convince you that it is trueThey have gone too far
Every claim I have made is supported by my husband and the other couple that was present at our meetingWe have owned timeshare properties for years and actively use themWe have traded for wonderful resorts from Aruba to Washington state through RCIWe have been to countless timeshare sales presentations, but never have we been subjected to this level of dishonesty and intense sales pressureWe are years old on a fixed incomeWe would never have bought through Summer Winds unless every single one of my objections were true
Final Business Response /* (4000, 17, 2016/06/28) */
***Document Attached***
Dear Sara,
I will address each concern as Mrs*** has listed them
Stormy Point Village is an Interval International Elite resort, in the top of all II resorts
When an owner exchanges the week they will get top priority for exchanges in top rated resort all
over the world
RCI properties are available via the Summerwinds Travel, they work with II, RCI and resort owners and no fee is required to purchase the weeks that are available
Owners can place the week into the maintenance fee reimbursement program and receive a refund of $499.00, the program opens on November 1st each year for the fallowing year useWe take as many weeks and we can, this year we took over weeks into the programIt is based on a first come basis
Owner can also use the rental program to recover maintenance fees if they wish
That is correct, we do not guarantee resale, per the resale disclosureA worksheet was done on the resale listing and the fee of $was listed on the worksheet and initialed by the customerCopy enclosed
Any timeshare sales person at any resort, will ask what your travel needs are and try to work within the realm of your travel needsIt has been done that way for years
The first year of use form Mrs*** is set for 2017, and she will see at that point what can be done with her exchange and how nice of a resort she can get being a Stormy Point owner
Again we are always happy to help our owners with any travel needs by call us at X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** Elliott
Compliance Officer
Summer winds Resorts
Final Consumer Response /* (4200, 19, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have to thank MrElliott for being so specific in his defenseHe has supported and confirmed each of my complaints
The rebuttal stated "Stormy Point Village is an Interval International Elite Resort in the top of all II resorts." That statement has little relationship to the promise of 10% of the worldwide inventory of 5-star resorts being HELD for Summerwinds ownersII was never mentioned at our meeting or the annual dues to use itThat one of the items that surprised us when it was revealed later
By his own admission ALL of the RCI properties promised to us are NOT available in your systemThis was a major selling point for us because we use RCI
We were told we WOULD receive the $reimbursement if we chose not to use our weekThe sales rep pushed this pointHe even encouraged us to use this option and book Stormy Point through the $programMr Elliott is now telling us "We take as many weeks as we can
It is based on first come basis." No date or limitations were mentioned by the sales repSo now we have to pay maintenance fees full months BEFORE they are due to scramble for a place in line for a POSSIBLE reimbursementFurthermore, the number of refunds is at their discretionUnbelievableThis,too, was one of our top reasons to buy
Just because they disclosed the $fee (per property) does not make it an ethical practiceeven other resale agents have told us thisMay I remind MrElliott that he was not there as the salesman listed our properties with the amount we could expect to receive for each one in a 6-month time frameWe can't find any evidence that VSI (the agency we were referred to) is making any attempt to sell our property
He wrote "The first year of use for Mrs*** is set for 2017"another surprise revelationWe were encouraged to start right away, having no idea Stormy Point was not available to us for 1/years
In his attempt to refute the lies and misconceptions under contention, MrElliott has strengthened our caseMy complaint centers on what we were actually promised at our sales meetingThis is what we believed to be true when we purchased the unitHe has told us in his rebuttal that those things are not trueThe fact that he is working so hard to defend their deception tells us that he continues to encourage itMrElliott's ".we are always happy to help our owners" and "thank you for your time and concern" sound so phonyHe tried to sound reasonable and concerned about the ownersIf he actually was sincere he would admit they scammed us and offer the repayment I have requestedOur sales rep knew he was losing usIn his fervor to make a sale he promised more and more that
Summerwinds can't deliverHe went too far this timeThey have to admit we were deceived
To summarize: We bought because we were told Summerwinds would sell our other timeshare properties in 6-months thereby eliminating all other maintenance fees (including the $refund we were counting on), exchange fees, and RCI dues, and we'd still have access to ALL RCI resorts and UNLIMITED $5-star units (which turned out to be their leftovers)We believed the rep and acted on what he promisedWe would not have made this purchase if ALL of that were not true, and it just isn't true
MrElliott's chose not to comment on the hundreds of other complaints against Summerwinds
I have reiterated the same arguments over and overThey haven't changed, I still have other witnesses, and I will continue this fight until Summerwinds voids our contract and issues a refundAn apology for the deception and putting us through this anxiety would be nice, but I doubt that will ever come
Thank you for helping us through thisI respect the work you do
*** ***
Initial Business Response /* (1000, 13, 2015/10/21) */
Dear Rose,
We have looked into this matter and find that Mr*** was informed to bank his points so he would not lose themWe have no way to know with whom he had to bank the points with
If Mr*** would like us to bank a week
into his *** *** account, he can contact the customer service department and we will have a bedroom unit placed into his account
Just call us at X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
Sincerely
Floyd ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 15, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Rose
We accept the week that was deposited into *** to replace the points that we lost due to not being informed on the requirement to bank them before the closing company sells the property
I was informed after the matter that the points had to be banked before the transaction was completeAlso *** Doesn't allow you to bank pointsSo this would be valuable information that would help customers in the future when you inform them about trading in their timeshare and informing them that they wouldn't lose their points in their account
Thanks for handling the matter
***
Initial Business Response /* (1000, 8, 2017/06/21) */
***
We have looked into this and find the owner has an Annual contract with use every year starting in All owner have unlimited weeks that can be purchased from us or Interval International for a price from $to $as
per the VIP Charter
We do not offer resale of other units, we may give a name of an agent that can list the unit but we have no contract with anyone or any control over the resale
We will not cancel or refund this contract based on this complaintThey may call customer service at
*** anytime for help with reservations or questions
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at***
***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/06/26) */
***Document Attached***
Summer Winds did not address our complaint of fraud and lies! We were repeatedly told we would get weeks to use a year! Extra money was not mentioned unless we wanted to add more weeksThis business is sure putting a black spot on Branson! We were under so much pressure and believed what the sales person told usHe is a world class liar!
Why do they not address our complaints, instead they sidestep the issueWe can not even use an "owners week" for years! I am including the letter which I sent to them by certified mail! I have not recieved a reply, not a thing! I have a signed receipt..which you cannot read! It was received on May10,
Final Business Response /* (4000, 13, 2017/07/06) */
***
Once again, owners can have as many weeks as they wish in any given year, None of the weeks are free, as per the VIP Charter extra weeks are priced from $to $and are all subject to availability
Yes the first year of use is set for on the contract, but they can use a week this year or next you just by purchasing it
Once aging we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/05/28) */
Dear ***
We have looked at the records on this tour and found that the income marked on the check in sheet did not meet the requirements for the programThis had nothing to do with the age of the customers as
we take customers form
the age of and up every day
We do not allow customer to go back and change information on the check in worksheets
We did allow them to have the hotel room for the one night for the cost they paid for the package
If they had purchased the hotel it would have been *** so they did save money
We will not refund the *** paid for the package as we did allow the hotel room with no problems
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 12, 2016/02/10) */
Dear ***,
We have looked into this matter and see a lot of confusion, Mrs*** can exchange her week with II with no exchange fees, we will pay the exchange fees for our owners that exchange with IIThe owner may call customer service
and we will do a three way with II and pay the fees at the time of exchange or the owners can send me a copy of the exchange and the amount paid and we will send them a check
We do pay the first year of the Interval international membership and after that the owner must keep the account current if they wish to use the II services
Bonus weeks can be used at anytime, no matter if it is the use year or notthe maintenance fee reimbursement program is open to the owner that do not wish to use there week in the use year, owners can contact customer service starting in November to have the week placed into the MFRP and receive a refund of $of the fees
We will be more than happy to help Mrs*** to understand the program and how it all works, she may call customer service any time for help at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on the=is complaint
Thanks for your time and concern with this matter
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I bought this timeshare, I was told that I could go anywhere in the binder with no feesI was NEVER told that I had to buy a membership to go to these placesI was told that you owned these resorts and that I could exchange any timeWhen I tried to do this, I was told that you changed the policy and now you have to buy a membership to II to use itI don't want a membership to III tried to exchange last year and put in my request on January (as early as I could request) to be used in AugustI could not go to the places that were in the binder, some of the resorts weren't even on the listNo resorts to any of the places that I wanted to go were availableSo this is no good to meThe only place I can go is to Stormy PointI don't want to go there every yearYou changed the rules, and that's not okay with meThis isn't what I signed up forI want EXACTLY what I was told when I purchased thisI was also told, if I wasn't happy, you would buy it backI still have the binder, with the places that I should be able to exchange to for free (no membership fees anywhere!!!!) We were also told we could rent Pontoon boats for $per day, but now you no longer offer thoseNothing that I was told, or pay for every month, is what I am gettingI have reached out to you multiple times with no responseI understand how the program works, but what I was sold and told is not what I am getting!
Final Business Response /* (4000, 19, 2016/02/24) */
Dear ***,
Again, we have not changed the rules, If an owner want to exchange they have to be a member of the exchange companyWe paid the first year of the II membership and after that it is up to the owner to maintain the membershipMrs*** can still use Trading Places until the end of 2017, but they will ask for a membership fee and exchange fee , we will pay the exchange fee for the owner
The resort in the binder are managed by Trading Places and are subject to change as they take n new resorts and drop othersAll reservation and exchanges are subject to availability
The boat dock will be open again later this year and owner will be able to rent the boats
Again we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Final Consumer Response /* (4200, 21, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to use Trading Places last yearThey told me they are no longer associated with you and I had to use Interval International which doesn't have the resorts that are in the binder and I tried booking in January for locations in the binder (different resorts, same area) for a trip in August and nothing was availableI was never told I had to be a member anywhere else to use the resorts in the binderI don't want to be a member of any exchange companyI was told that was optional and the only reason I would need to do it was if I wanted the options of additional resortsI was happy with just the resorts in the binder, so no need to pay for an exchange companyAlso, you stated in your response that the bonus weeks could be used any timeThis is also not true, When we tried to use them we were told that you can only use them in your usage yearI always get the run around and the result is I can't go anywhere except for Stormy PointI still feel I was misled and would have never signed up for this if you would have been honest about all of the detailsI was lied to and misled and I did not get what I was told I was paying forI had sent you multiple emails directly to customer service and no one responded to any of them
Initial Business Response /* (1000, 5, 2017/03/08) */
Dear ***,
We have looked into this matter and find that we do offer a first right of refusal in our contract, at this time we are not exercising this right, so any owner that want to sell the unit may do so via any means they wish to useThis
first right of refusal is not a buy back clause
Mr*** sent us notice on February 3, that he wants to list the unit for sale and we have not stopped him from doing soI have enclosed his letter that we received that he states he will be listing the unit
We do not buyback units and we will not stop any owner that wants to sell the unit from doing so
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/07/05) */
Dear ***,
I have looked at our records and do not find this person under this name or phone number
Can you please give me the name the tour was booked under and the phone number or the date of the tour, so I can look into this
matter
Thanks
*** ***Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/03/16) */
Dear ***,
We have looked into this matter and find the sale took place in 2015, the resale listing was good for one year and would be expired at this timePer the contract and the resale disclosure, we do not guarantee resale of other units
We do not wish to cause *** *** a hardship, so we may consider a release from the contract with no refundIf this would help them out, *** *** may contact me and I will see if a no refund release can be done
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
***
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 10, 2017/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like a release from my contract, yesIf a refund can't be obtained that is fine but release from the contract would sufficeHow do I go about completing this? If this can't be obtained what is my next legal step?
Initial Business Response /* (1000, 5, 2017/02/27) */
Dear ***,
We have placed Mrs*** on our no call list, our system updates itself, so it may take a day or so before it will apply
We are sorry for this inconvenience
Thanks or your time and concern with this matterIf you have
any questions please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/06/09) */
Dear Sara,
Mr*** is assuming a lot about this sale and how things workWe per the resale agreement do not guarantee resale of other units , as we have no control over the agent or the market
Mr*** has stopped payment on the down
payment and closed the account for his payments
We will allow him to cancel this contractWe will close the contract and let the credit card dispute take care of the refund
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife and I both assumed this company would sell out current timeshare***, the sales person, seemed so nice and we just completely fell for her charmWe were told that our timeshare is worth between $9,- $11,*** kept saying that it would probably all be a washSo when we were offered to do an upgrade, as she called it, we were thrilled that we would not be out much moneyI even told her that we would never have done this if we were not sure we could sell our current timeshareWhen we went to the Resale Disclosure, Mr*** said to just initial, that we were agreeing to everything that was presented to us by ***So, unfortunately, we just initialed without readingWhen we got home and really looked at the papers it states that any oral representations to the contrary are not bindingWe both thought that they would sell our timeshare, but the info is actually given to *** *** *** in ***, OhioWe realize now that we also initialed that we agreed to pay this company $to "try" to sell our timeshare(I called *** and found out that our timeshare is not worth very muchAlso, on the closing papers we were charged $for for maintenance fees to Summer Winds ResortWe were told that if we did not stay at this resort we would not have to pay a maintenance feeWe were told by *** that our current timeshare was a 3-star but if we bought into this program we would be a 5-star customer and could purchase as many vacations a year as we wanted for $It is actually $to $per week, depending on where you choose to stayWe gave them $1,($maintenance, $for enrollment, and 15% of loan amount which was $1,489) They went ahead and set up payments for $(at 15.9%)I had originally told them that when I got home I would get the $8,out of savings and go ahead and pay the loan off and when the timeshare was sold I would put the money back in savings
So, as I stated, when I got home and found all of this I called American Express to file a complaint and also told them not to pay the $which was to be automatically taken out each month
I have read other complaints against this companyI don't see how they can still be in businessI certainly don't understand how *** and *** *** and Mr*** can look you right in the face and lie to youThis is truly a scam
Final Business Response /* (4000, 14, 2016/06/17) */
Dear Sara,
We have looked into this matter and this is the first year of use on the contract and Ms*** can set a date for Stormy Point or exchange the week via *** ***If she want to exchange we do pay the exchange fees, but it is up to the owner to maintain the membership
We pay for the first year of the II membershipOwners can place the week into the maintenance fee reimbursement program and receive $back on the fees, the program is open starting in November and we take as many weeks as we can into the program
I am not sure what is meant about the no spotsMs*** can call customer service at X-XXX-XXX-XXXX and set her dates for her use week
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Compliance Officer
Summer Winds resorts
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2016/04/26) */
Dear Rose,
We have looked into this matter and find it hard to believe they thought they were just listing a unit for saleThey came in to the resort via an OPC contact that had nothing to do with Diamond Resorts and nothing in the paperwork
they were given by the OPC had anything to do with Diamond Resorts
This purchase was made in November of and they have never paid a maintenance fee to allow them to use the unitIn December of Mr*** said he sent a cancel letter to us, we did not receive any letter, I informed him it was too late to cancel the contract and that he had five days to do so
I am not sure how Mr*** was able to book a stay at a resort in Branson, our records show that he has never paid the fees and he would not be able to travel with us until the fees are paid
At this pint Mr*** can sell the unit via a broker of his choice, keep in mind the maintenance fees must be up to date before the unit can be transferred to the new owner
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we were contacted by phone, we thought this was a service to sell our contract, which is the only reason why we attended
We were not allowed to review any contract documents at the time of sale, which would substantiate our reason for sending Diamond a letter to cancel the transaction
Your sales staff deceived us on purpose! The know that had we known our contract would not be sold, we would have never agreed to attend the presentation
The only bill we have received for maintenance fees was in July If you would like to see a copy of this bill, we would be more than happy to send this to you
We will not sell this contract to anyone! We are owed a cancellation and we do expect for you to make this happen
Final Business Response /* (4000, 13, 2016/05/04) */
Dear Rose,
Again we are willing to help Mr*** use his purchase with us and make the most of his travel time
Mr***, states that we called him for this tour, when in fact he walked into our office on Hwy
here in Branson and asked about show ticketsThis was not a telemarketing callAgain nothing on the paperwork given to them for the tour had any information on Diamond Resorts, it all stated Summerwinds ResortsAll of the contract he took with them from the purchase stated Summerwinds Resorts, and he had five days to look over them and cancel the contract
So again if Mr*** would like to get rid of the unit he can have it listed and sold by the broker of his choiceThe only thing I can offer is a deed back of the unit with NO REFUND
I will have the accounting department send out a statement of the outstanding maintenance fees as they will need to be current before we can allow a transfer to the new owner when it is sold
As I have stated we are willing to help with any questions or reservations by calling customer service an time at X-XXX-XXX-XXXX
Again thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwnids Resorts
Final Consumer Response /* (2000, 15, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are in agreement with the Deed Back with no refundPlease forward the documents to us asap so we can put this matter behind us once and for all
Initial Business Response /* (1000, 8, 2017/02/14) */
Dear ***,
I have talked to Ms*** a few times on this matterAs per the contract resale is not guaranteed and she was aware of this due to the resale disclosure I have included a copy of the resale disclosureIt is now years later and
Ms*** want a full refund of her purchase
Ms *** has never had to pay her maintenance fees on this purchaseI have talked to her each year and waived the fees to the next year
In an effort to resolve this matter we will make a onetime offer of a buyout for $10,ten thousand dollars and close the contract
If Ms*** would like to accept this offer, she may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXXXXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with Mr*** and let him know that I want the whole amount returned to meAt this time, he is working with me to get a settlement that will be agreeable to all partiesI am awaiting a call back from him
Final Business Response /* (4000, 13, 2017/02/24) */
Dear ***,
I have talked to Ms*** this morning and we have reached an agreement on this matter
I have sent her an e mail to confirm our conversation on the matter
Thanks for your time and concern on this matter
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
***
I have left a massage for Mrford to call me I have a resolve on this matter
Once I hear back for MrFord I will update tis file
Thanks for your time and concern with this matter
***
Compliance
officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/11/17) */
Dear ***,
Ok the sales department has talked to Ms*** and this matter has been resolved and she is happy
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
***
***
Comp0liance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 10, 2015/12/10) */
***Document Attached***
Dear Rose,
Ms*** made this purchase and did sign an authorization for payment form to have the payments taken from her credit card( copy enclosed)
She also listed a unit for resale with VSI, as per our
contract resale is not guaranteed as we have no control over the Broker or the resale market( copy enclosed)
Our loan officers are willing to take as much time as needed to answer any questions an owner may have in the contracts closingThe owners also has a five day right to look over the contract, ask any questions they may have or even cancel the contract with a full refund
The maintenance fees are due every third year on the contract, the HOA will bill for 1/of the total fees every yearIf the owner wants to pay by the year they may do so, if not they can pay in the use year with no problems or late feesThe owner can purchase time on off years to travel to Stormy Point or other resort
Yes *** did have to leave the Ihop that morning as his dad was in the intensive care unit with a heart attackWe have a lot of older folks that purchase at Stormy Point some of them into their late 80's and they use and enjoy the resort all the time
We will make a onetime offer to release Ms*** from the contract with no refund
If Ms*** would like to talk about the release with no refund she may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/05/19) */
Dear ***
We have looked into this matter and we will cancel and refund the *** paid for this package
The payment was done on a check by phone so we have to wait and make sure that no stop pay has been placed on the check before we
can send a refund checkThis will take about days
If you have any questions, please feel free to contact me
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the responseNo hard feelings
Initial Business Response /* (1000, 9, 2016/02/09) */
Dear Rose,
We have looked into this matter and no place in the contract is the price of $or $mentioned in the contractThe VIP Charter and the contract both state the Family weeks run from $to $
The Summerwinds
Travel has about weeks listed every weeks for the price of $per week and they are unlimited to the owners for use at any time
We will not cancel or refund this contract based on this complaint , as the contract states the family weeks pricing and was agreed to by Mr***
Thanks for your time and concern with this matter
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response that I keep getting from summer winds! There is zero customer service what so ever and when I call in to talk about this matter I never receive a response! I have only received one call back from the plus times I have called in to speak about this matterOur sales representative verbally promised us different solutions when we signed upI do not understand how this is happening over and over! We have been lied too and not once has that been addressed! We are hard working people and expect that a company follow through on what they say! We want out of this contract now! I have been avoiding further legal action to this point hopping that they would at least return our calls and work with us! Summer winds is in the business of stealing hard earned money from hard working people! This should have been addressed to us before we signed up with Summer winds! I am hopping that the Revdex.com would recognize that this is an ongoing theme with this organization and help us take action! Flyod is a rude and arrogant person who has no regards for the people who summer winds services! I cannot express how cheated we feel from this company and its so called customer serviceWe fully expect to be let out of our agreement with Summer winds and be refunded the money that we invested! We will continue to try reach out to *** even if he keeps ducking and dodging our calls
Final Business Response /* (4000, 16, 2016/02/24) */
***Document Attached***
Dear Rose,
I find it sad that Mr*** has made this a personal attract of meThe only thing I have done is to explain the program in the context of the contract and the agreement that he signed
No place in the contract is stated that he can have weeks for $or $299.00, weeks are available for the $price but they are rareAt this time the Summerwinds Travel has about weeks for the $priceThis is why the contract states the week are priced from $to $and this is what Mr*** agreed to with the purchase
I have enclose a copy of the contract and VIP Charter that was given to Mr*** at the time of sale and that he had five days to review and ask questions or even cancel the contract if he wanted
Again, we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/04/30) */
Dear Rose,
We have made a full refund of the *** paid for this packageIt will show on the account within to days
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds
Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received a full refund from summer winds resorts it has been posted to our account and we thank you for your support we feel that this wouldn't of happened without Revdex.com
11/27/2017 {Left VM with consumer to call me}11/30/[no reply to VM; sent email to consumer]12/06/2017 We have spent over $35,over the years on thisWe started off with a younger guy who was a Salesperson and lived around there and believe he was sincereWe were told they would buy this back (now deny) and it's also an investment that could be sold for a profitWe have never gotten to use the BR unit; never gotten to reserve itJust got to look at it once when we were thereDoesn't look like the Attorney General is going to be doing anythingWe have also been talking with a company called Time Share Release (***) but nothing has developed yet with thatWould we take less to settle? $25,000.00.12/07/2017 So he offered $Well, I'm not destitute nor an i
tWe'd take $20,O.k, go with your plan that since the $25,I mentioned yesterday was not brought up, try that and see what he saysIf he'll go up to $20,we will take it.12/08/[emailed consumer about businesses $8,offer plus restore to old biannual plan (paid in full), etc.]Well, that $8,is not enoughDon't know what he means by showing a biannual BR as "paid in full" as we have already paid in full with the $38,we've paid thereTell him we'll take $20,and that is our final offer - otherwise we'll explore different options.12/13/2017 Hi, this is ***I just got out of the hospitalWe listened to your voice mail from a few days ago about his not being willing to offer more than $8,after we had lowered our offer to $20,from $25,000. His $8,000.00 final offer is ridiculousWe will not accept that. Do you know a good lawyerO.K., Revdex.com does not do referralsWell, thanks for trying
Initial Business Response /* (1000, 9, 2016/06/17) */
Dear Sara,
I have reviewed this concern and I am not seeing anything that tells me what she feels was misleading
I did talk to Ms*** on June 6th and went over how to use and how to get the $weeks
We will be happy to
help Ms*** with any of her travel need by calling customer service at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr, Elliott addressed only one of the claims that I presentedThis one is partially true, but not close enough to the promises that were made during the sales presentationHe has acquired some skill at dodging customer complaintsWe were also told: #The top 10% Of the worldwide inventory of 5-star resorts was available to us if we bought one of their unitsFalse#All RCI properties were included in our $options with no booking feesFalse#All owners who don't visit Stormy Point during their use year will be refunded $of the maintenance feeWe have learned that this is only a limited number and the customer service reps are "not told the exact number"#Although they made sure they don't guarantee it, we were promised that they could easily sell our other timeshare properties 1n about 6-months, thereby eliminating all other maintenance fees, exchange fees, and RCI duesThe salesman even listed on paper how much we could expect to receive from these salesThis would lift a huge financial burden and still allow us to travel through their program as often as we choose to "anywhere in the world to the top 10% of the 5-star resorts in the world"AgainfalseHe didn't mention that a 3rd party handled these sales, that there was a fee required for each one, and that each unit was added to a list of thousands that I have yet to find online
From the other complaints that I have found it appears that their salespeople are trained to find out what you already own (or don't own) and how you travel now and hope to travel in the futureThey use this information to tell you whatever you want to hear and will repeat it as many times as it takes to convince you that it is trueThey have gone too far
Every claim I have made is supported by my husband and the other couple that was present at our meetingWe have owned timeshare properties for years and actively use themWe have traded for wonderful resorts from Aruba to Washington state through RCIWe have been to countless timeshare sales presentations, but never have we been subjected to this level of dishonesty and intense sales pressureWe are years old on a fixed incomeWe would never have bought through Summer Winds unless every single one of my objections were true
Final Business Response /* (4000, 17, 2016/06/28) */
***Document Attached***
Dear Sara,
I will address each concern as Mrs*** has listed them
Stormy Point Village is an Interval International Elite resort, in the top of all II resorts
When an owner exchanges the week they will get top priority for exchanges in top rated resort all
over the world
RCI properties are available via the Summerwinds Travel, they work with II, RCI and resort owners and no fee is required to purchase the weeks that are available
Owners can place the week into the maintenance fee reimbursement program and receive a refund of $499.00, the program opens on November 1st each year for the fallowing year useWe take as many weeks and we can, this year we took over weeks into the programIt is based on a first come basis
Owner can also use the rental program to recover maintenance fees if they wish
That is correct, we do not guarantee resale, per the resale disclosureA worksheet was done on the resale listing and the fee of $was listed on the worksheet and initialed by the customerCopy enclosed
Any timeshare sales person at any resort, will ask what your travel needs are and try to work within the realm of your travel needsIt has been done that way for years
The first year of use form Mrs*** is set for 2017, and she will see at that point what can be done with her exchange and how nice of a resort she can get being a Stormy Point owner
Again we are always happy to help our owners with any travel needs by call us at X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** Elliott
Compliance Officer
Summer winds Resorts
Final Consumer Response /* (4200, 19, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have to thank MrElliott for being so specific in his defenseHe has supported and confirmed each of my complaints
The rebuttal stated "Stormy Point Village is an Interval International Elite Resort in the top of all II resorts." That statement has little relationship to the promise of 10% of the worldwide inventory of 5-star resorts being HELD for Summerwinds ownersII was never mentioned at our meeting or the annual dues to use itThat one of the items that surprised us when it was revealed later
By his own admission ALL of the RCI properties promised to us are NOT available in your systemThis was a major selling point for us because we use RCI
We were told we WOULD receive the $reimbursement if we chose not to use our weekThe sales rep pushed this pointHe even encouraged us to use this option and book Stormy Point through the $programMr Elliott is now telling us "We take as many weeks as we can
It is based on first come basis." No date or limitations were mentioned by the sales repSo now we have to pay maintenance fees full months BEFORE they are due to scramble for a place in line for a POSSIBLE reimbursementFurthermore, the number of refunds is at their discretionUnbelievableThis,too, was one of our top reasons to buy
Just because they disclosed the $fee (per property) does not make it an ethical practiceeven other resale agents have told us thisMay I remind MrElliott that he was not there as the salesman listed our properties with the amount we could expect to receive for each one in a 6-month time frameWe can't find any evidence that VSI (the agency we were referred to) is making any attempt to sell our property
He wrote "The first year of use for Mrs*** is set for 2017"another surprise revelationWe were encouraged to start right away, having no idea Stormy Point was not available to us for 1/years
In his attempt to refute the lies and misconceptions under contention, MrElliott has strengthened our caseMy complaint centers on what we were actually promised at our sales meetingThis is what we believed to be true when we purchased the unitHe has told us in his rebuttal that those things are not trueThe fact that he is working so hard to defend their deception tells us that he continues to encourage itMrElliott's ".we are always happy to help our owners" and "thank you for your time and concern" sound so phonyHe tried to sound reasonable and concerned about the ownersIf he actually was sincere he would admit they scammed us and offer the repayment I have requestedOur sales rep knew he was losing usIn his fervor to make a sale he promised more and more that
Summerwinds can't deliverHe went too far this timeThey have to admit we were deceived
To summarize: We bought because we were told Summerwinds would sell our other timeshare properties in 6-months thereby eliminating all other maintenance fees (including the $refund we were counting on), exchange fees, and RCI dues, and we'd still have access to ALL RCI resorts and UNLIMITED $5-star units (which turned out to be their leftovers)We believed the rep and acted on what he promisedWe would not have made this purchase if ALL of that were not true, and it just isn't true
MrElliott's chose not to comment on the hundreds of other complaints against Summerwinds
I have reiterated the same arguments over and overThey haven't changed, I still have other witnesses, and I will continue this fight until Summerwinds voids our contract and issues a refundAn apology for the deception and putting us through this anxiety would be nice, but I doubt that will ever come
Thank you for helping us through thisI respect the work you do
*** ***
Initial Business Response /* (1000, 13, 2015/10/21) */
Dear Rose,
We have looked into this matter and find that Mr*** was informed to bank his points so he would not lose themWe have no way to know with whom he had to bank the points with
If Mr*** would like us to bank a week
into his *** *** account, he can contact the customer service department and we will have a bedroom unit placed into his account
Just call us at X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
Sincerely
Floyd ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 15, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Rose
We accept the week that was deposited into *** to replace the points that we lost due to not being informed on the requirement to bank them before the closing company sells the property
I was informed after the matter that the points had to be banked before the transaction was completeAlso *** Doesn't allow you to bank pointsSo this would be valuable information that would help customers in the future when you inform them about trading in their timeshare and informing them that they wouldn't lose their points in their account
Thanks for handling the matter
***
Initial Business Response /* (1000, 8, 2017/06/21) */
***
We have looked into this and find the owner has an Annual contract with use every year starting in All owner have unlimited weeks that can be purchased from us or Interval International for a price from $to $as
per the VIP Charter
We do not offer resale of other units, we may give a name of an agent that can list the unit but we have no contract with anyone or any control over the resale
We will not cancel or refund this contract based on this complaintThey may call customer service at
*** anytime for help with reservations or questions
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at***
***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/06/26) */
***Document Attached***
Summer Winds did not address our complaint of fraud and lies! We were repeatedly told we would get weeks to use a year! Extra money was not mentioned unless we wanted to add more weeksThis business is sure putting a black spot on Branson! We were under so much pressure and believed what the sales person told usHe is a world class liar!
Why do they not address our complaints, instead they sidestep the issueWe can not even use an "owners week" for years! I am including the letter which I sent to them by certified mail! I have not recieved a reply, not a thing! I have a signed receipt..which you cannot read! It was received on May10,
Final Business Response /* (4000, 13, 2017/07/06) */
***
Once again, owners can have as many weeks as they wish in any given year, None of the weeks are free, as per the VIP Charter extra weeks are priced from $to $and are all subject to availability
Yes the first year of use is set for on the contract, but they can use a week this year or next you just by purchasing it
Once aging we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/05/28) */
Dear ***
We have looked at the records on this tour and found that the income marked on the check in sheet did not meet the requirements for the programThis had nothing to do with the age of the customers as
we take customers form
the age of and up every day
We do not allow customer to go back and change information on the check in worksheets
We did allow them to have the hotel room for the one night for the cost they paid for the package
If they had purchased the hotel it would have been *** so they did save money
We will not refund the *** paid for the package as we did allow the hotel room with no problems
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 12, 2016/02/10) */
Dear ***,
We have looked into this matter and see a lot of confusion, Mrs*** can exchange her week with II with no exchange fees, we will pay the exchange fees for our owners that exchange with IIThe owner may call customer service
and we will do a three way with II and pay the fees at the time of exchange or the owners can send me a copy of the exchange and the amount paid and we will send them a check
We do pay the first year of the Interval international membership and after that the owner must keep the account current if they wish to use the II services
Bonus weeks can be used at anytime, no matter if it is the use year or notthe maintenance fee reimbursement program is open to the owner that do not wish to use there week in the use year, owners can contact customer service starting in November to have the week placed into the MFRP and receive a refund of $of the fees
We will be more than happy to help Mrs*** to understand the program and how it all works, she may call customer service any time for help at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on the=is complaint
Thanks for your time and concern with this matter
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I bought this timeshare, I was told that I could go anywhere in the binder with no feesI was NEVER told that I had to buy a membership to go to these placesI was told that you owned these resorts and that I could exchange any timeWhen I tried to do this, I was told that you changed the policy and now you have to buy a membership to II to use itI don't want a membership to III tried to exchange last year and put in my request on January (as early as I could request) to be used in AugustI could not go to the places that were in the binder, some of the resorts weren't even on the listNo resorts to any of the places that I wanted to go were availableSo this is no good to meThe only place I can go is to Stormy PointI don't want to go there every yearYou changed the rules, and that's not okay with meThis isn't what I signed up forI want EXACTLY what I was told when I purchased thisI was also told, if I wasn't happy, you would buy it backI still have the binder, with the places that I should be able to exchange to for free (no membership fees anywhere!!!!) We were also told we could rent Pontoon boats for $per day, but now you no longer offer thoseNothing that I was told, or pay for every month, is what I am gettingI have reached out to you multiple times with no responseI understand how the program works, but what I was sold and told is not what I am getting!
Final Business Response /* (4000, 19, 2016/02/24) */
Dear ***,
Again, we have not changed the rules, If an owner want to exchange they have to be a member of the exchange companyWe paid the first year of the II membership and after that it is up to the owner to maintain the membershipMrs*** can still use Trading Places until the end of 2017, but they will ask for a membership fee and exchange fee , we will pay the exchange fee for the owner
The resort in the binder are managed by Trading Places and are subject to change as they take n new resorts and drop othersAll reservation and exchanges are subject to availability
The boat dock will be open again later this year and owner will be able to rent the boats
Again we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Final Consumer Response /* (4200, 21, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to use Trading Places last yearThey told me they are no longer associated with you and I had to use Interval International which doesn't have the resorts that are in the binder and I tried booking in January for locations in the binder (different resorts, same area) for a trip in August and nothing was availableI was never told I had to be a member anywhere else to use the resorts in the binderI don't want to be a member of any exchange companyI was told that was optional and the only reason I would need to do it was if I wanted the options of additional resortsI was happy with just the resorts in the binder, so no need to pay for an exchange companyAlso, you stated in your response that the bonus weeks could be used any timeThis is also not true, When we tried to use them we were told that you can only use them in your usage yearI always get the run around and the result is I can't go anywhere except for Stormy PointI still feel I was misled and would have never signed up for this if you would have been honest about all of the detailsI was lied to and misled and I did not get what I was told I was paying forI had sent you multiple emails directly to customer service and no one responded to any of them