Initial Business Response /* (1000, 12, 2016/02/10) */
Dear ***,
We have looked into this matter and see a lot of confusion, Mrs*** can exchange her week with II with no exchange fees, we will pay the exchange fees for our owners that exchange with IIThe owner may call customer service
and we will do a three way with II and pay the fees at the time of exchange or the owners can send me a copy of the exchange and the amount paid and we will send them a check
We do pay the first year of the Interval international membership and after that the owner must keep the account current if they wish to use the II services
Bonus weeks can be used at anytime, no matter if it is the use year or notthe maintenance fee reimbursement program is open to the owner that do not wish to use there week in the use year, owners can contact customer service starting in November to have the week placed into the MFRP and receive a refund of $of the fees
We will be more than happy to help Mrs*** to understand the program and how it all works, she may call customer service any time for help at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on the=is complaint
Thanks for your time and concern with this matter
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I bought this timeshare, I was told that I could go anywhere in the binder with no feesI was NEVER told that I had to buy a membership to go to these placesI was told that you owned these resorts and that I could exchange any timeWhen I tried to do this, I was told that you changed the policy and now you have to buy a membership to II to use itI don't want a membership to III tried to exchange last year and put in my request on January (as early as I could request) to be used in AugustI could not go to the places that were in the binder, some of the resorts weren't even on the listNo resorts to any of the places that I wanted to go were availableSo this is no good to meThe only place I can go is to Stormy PointI don't want to go there every yearYou changed the rules, and that's not okay with meThis isn't what I signed up forI want EXACTLY what I was told when I purchased thisI was also told, if I wasn't happy, you would buy it backI still have the binder, with the places that I should be able to exchange to for free (no membership fees anywhere!!!!) We were also told we could rent Pontoon boats for $per day, but now you no longer offer thoseNothing that I was told, or pay for every month, is what I am gettingI have reached out to you multiple times with no responseI understand how the program works, but what I was sold and told is not what I am getting!
Final Business Response /* (4000, 19, 2016/02/24) */
Dear ***,
Again, we have not changed the rules, If an owner want to exchange they have to be a member of the exchange companyWe paid the first year of the II membership and after that it is up to the owner to maintain the membershipMrs*** can still use Trading Places until the end of 2017, but they will ask for a membership fee and exchange fee , we will pay the exchange fee for the owner
The resort in the binder are managed by Trading Places and are subject to change as they take n new resorts and drop othersAll reservation and exchanges are subject to availability
The boat dock will be open again later this year and owner will be able to rent the boats
Again we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Final Consumer Response /* (4200, 21, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to use Trading Places last yearThey told me they are no longer associated with you and I had to use Interval International which doesn't have the resorts that are in the binder and I tried booking in January for locations in the binder (different resorts, same area) for a trip in August and nothing was availableI was never told I had to be a member anywhere else to use the resorts in the binderI don't want to be a member of any exchange companyI was told that was optional and the only reason I would need to do it was if I wanted the options of additional resortsI was happy with just the resorts in the binder, so no need to pay for an exchange companyAlso, you stated in your response that the bonus weeks could be used any timeThis is also not true, When we tried to use them we were told that you can only use them in your usage yearI always get the run around and the result is I can't go anywhere except for Stormy PointI still feel I was misled and would have never signed up for this if you would have been honest about all of the detailsI was lied to and misled and I did not get what I was told I was paying forI had sent you multiple emails directly to customer service and no one responded to any of them
Tell us why hereDear Sir, The only time we have talked to Mr*** was in December of The purchase was made in with the first year of use set for 2014, Mr*** never paid his maintenance fees and they are now outstanding for and in the amount of $Owners
that have not paid the maintenance fees are locked out of being able to travel and not allow to use any of the resorts until the account is currentIn December of Mr*** call to see how to sell the unit, we explained to him how to go about selling the unit and also informed him that the maintenance fees must be current before he can sell itHe has never called back to make the paymentIf Mr*** would like to bring the account current, he may contact us at *** and we will be happy to set up a payment plan if neededWe will not cancel or refund this contract due to the fact he was not able to use this due to his own lack of payment on the maintenance fee. Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***. *** ***Compliance OfficerSummer Winds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
Dear ***,
This sale was done in April of 2011, at the time of the contract the only names placed in the contract and that signed the contract was Mr& Mrs***, In May they called and stated that other where to be on the contract as
well, we had no record of thatSo in June we added them to notes as able to use the programThe unit was paid in full and deed to all four of them and they are co-owners of the unitThe problems is that we only recognize one owner for sending all the information to, like maintenance fee billings owner updates and such, it is the responsibility of the owner to get the information to the other owners, we have always do it this way do to the system will only allow one mailing address
I have look at the notes on the account and do not see any request for travel, they had a week to use in and I see no reservation for it, they did stat at *** *** in June of for nights, so something was open at that time and all reservations are subject to availability
We do offer a first right of refusal, it is not a BUY BACK Clause, it just means that at some time we may buy units back from our ownerWe will honor the 4/split for you as long as you understand that you must pay the cleaning fee for the second reservationThe HOA stopped this 4/splits do to not that many owners requesting them, but we will honor the split week for themI have placed a note in the file to this matter
We will not buy this unit back, they may list it with a broker of their choice and have it sold if they wish
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 10, 2016/10/25) */
Dear ***,
I have talked to Mrs*** this morning and we have reached an agreement, that we will refund $and close the contract and all further obligation to any payments of maintenance fees
and all matters to do with the
contract
I have informed her we will send out a deed back for the unit and we will have the refund to her within to days
Thanks for your time and concern with this matterIf you have any questions, please feel free to
contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 12, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have accepted Mr***'s offer to refund &and cancel the contract with no further obligations to any payments of maintenance fees and all matters to do with the contract
Initial Business Response /* (1000, 10, 2015/07/09) */
Dear ***
We have reached a resolve on this matter and have notified Mrs*** of the resolve
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Good Morning, I talked to Mrs*** on Tuesday and explained to her the letter she was sent was a mistakeIt was not giving it back to us, it was just the deed for the unit they purchased and we would be sending a new letter to address the mistakeW e did not take the unit back from
them and they are not due any refund as they are still owners of the Stormy Point unit The $in a phrase in the deed as to the price, it has always been $and is not important to the deeding I explained all of this to Mrs*** yesterdayI also informed her that they can list the unit for sale to recover the cost of the purchase So once again we will not cancel or refund this contract If you have any questions, please feel free to contact me at *** *** ***t Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear ***
We have looked into this matter and find that an owner with a VIP charter can purchase as many weeks as they needThe contract purchased is for a annual use of one week, the owner can purchase extra weeks as they need themAs
stated on the VIP charter (copy enclosed) extra weeks are priced from *** to *** and have no limit as to how may they can have
I am not sure who the ***'s have been talking to about the extra weeks, but they can purchase as many as they needPlease give us a call at X-XXX-XXX-XXXX and we will be happy to help them to better understand the program and how it all works
They have used the week for a trip to Alaska so something is working for them, we feel they may just need some help
Thanks for your time and concern with this matter
*** ***
Customer Service Manger
Summer Winds Resorts
Final Business Response /* (1000, 7, 2015/05/06) */
***Document Attached***
12/18/2017 I wanted to get out of the *** resort as the maintenance fees are high, $per year. I was told at the meeting by the salesperson *** ***, and a sales manager, *** ***, and a former *** salesperson that if I bought at *** *** I would not have to pay the *** maintenance fees and Mr*** also told me that if I placed my *** ownership with a broker he worked with, if it did not sale within a year, Summerwinds would purchase the *** ownership for $22,(it was indicated my *** could bring as much as $35,but I could take less of course). Now, they are not doing any of thisI had to pay the *** maintenance fees to avoid legal action, I don't think anyone has tried to sale my ***, and they now claim there was no promise Summerwinds would purchase my *** for $22,if it did not sale within a year of Jan 19, 2017. Yes, I did sign that document Mr*** mentionedThere was a lot going on and being presentedI believe some of this meeting was tape recorded or videotapedI'll send you more documents that were signed or presentedI understand what I am claiming about them buying my *** after one year from Jan 19, if not sold, conflicts with what is in that Acknowledgement I signed (mainly paragraphs and 4) and it could be hard to get them to offer any settlementThanksI'll email you those other documents.12/19/2017 Mr***:Re the copy of the "Purchaser Acknowledgment " with a typewritten date at the bottom of January 19, - I reviewed it and it what I initialed and signed. Re what they have on video - I do not recall if it included my initialing and signing of the documentI believe the video was of a person going over the contract with me. I do not recall if the video included my mention of the absence of language regarding Summerwind's purchase of my *** property if the broker did not sell it within twelve months or my request for the appropriate documentation.I have attached copies of the documents that I signed, per your request. Attached also are my time line notes and my July 12, letter to President *** ** *** of VPG Partners VI, LLC.I may have some additional documents that I will forward to you if/when I locate them.Thank you.*** ***1/2/2018 Mr***:Please review the three attached documents: (1) highlighted internet research complaint documents annotated as notes to 18; (2) explanation of the notes; and (3) additional highlighted internet research complaint documents, I realize the difficulty of my complaint given the contract I signed and my failure to cancel the contract within five days. However, I believe that information on the internet regarding salesperson statements and practices, especially those on point with my own experience, show that my complaint has merit and may nullify the contract if taken to court.Thank you.*** ***01/25/[emailed update to consumer - hope to contact business by end of month]Mr***: Thanks for the update. ***01/29/[emailed to the consumer email I plan to send business but want him to review first}01/30/[*** ***7:AM (hours ago)to me]Thank you Mr ***.Regarding the sale of my previously owned timeshare - the sale was with a broker company. Summerwinds was to purchase the timeshare from me if there was no sale after twelve months.Regarding what I want from Summerwinds - I want (1) to be let out of the Summerwinds contract, (2) refunded my full purchase price and (3) refunded the amount I had to pay the broker company If this was to occur, I would not seek to recover the maintenance fee and penalty that I had to pay and I would withdraw the complaint I filed with the Missouri Attorney General.Thank you again for your assistance.{pc from consumer} The Broker company that was supposed to sell *** was Vacation Services InternationalI was promised I did not have to pay them, but, when I called, VSI told me I was misinformed and had to pay $for them to sell my timeshareI paid it and want it refunded; they did nothing. I used savings to pay off both Summerwinds and *** MortgageSo I want a refund of my $22,and to be done with this contract with Summerwinds, refund of the $paid VSI and then I would forget about the maintenance fee I had to pay ***, withdraw AG complaint, and not sue. Thanks02/08/Thanks for letting me know all they will offer is to refund the $VSI listing fee and nothing elseI won't settle for thatThanks for letting me know you are willing to present him a counter offer if I was willing to take less than the $22,but I'll pass on that and keep exploring other options. Thank you
Initial Business Response /* (1000, 5, 2016/03/08) */
Dear ***
We have looked at this matter and find this package was purchased back in December of and we good for monthsthe package has long since expired and we do not see any note requesting the package be canceled or any request for
a refund
Due to the time that has past we will not refund this expired package
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was called recently asking if I wanted to use the package I said NOI request a refund a month after purchasing but was told I can use it at a later dateI don't want to use it at a later date I've been trying to get a refund for a while now and if you guys can call me about rescheduling a package I purchased in surely you could refund meThis company if fraud and had I known I would've disputed the charges with my bankI will seek a refund until its granted
Initial Business Response /* (1000, 5, 2016/01/07) */
Dear ***,
In looking into this matter I think there has been some confusion on the package
The call ***y received was to extend the package that he purchased in April of 2014, it was good for one year and had expiredThat is why
they are asking him for the $
We have not found any reservation request for dates in November or December
The package purchased is for a night stay and *** can stay at the *** Resort if it is availablePer the letter he was sent on this purchase it states all accommodations are subject to availability.*** can call the reservation and check on dates that the DW resort may have units open for his stay
As a courtesy we will offer a free extension of the package until April of at no cost
Thanks for your time and concern with this matter
***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 9, 2015/05/28) */
Dear ***
We have looked into this matter and found the only time we have talked to this owner was in August
of they called seeking a hardship release due to Mrsillness and then a letter received in September of with the same
request
The last letter we received from them was in April of stating they had stopped the payments on the accountThe account was closed on April 29,for nonpaymentAt no time did they state any problems in using the services only the hardship request
As of now the contract has been canceled and the ***'s are no longer owners
We will not refund any money on this contract
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2017/02/08) */
Dear MsHarris,
I have looked into the records and see that you have never contacted us with any problems about your purchase in October of
The statement you have sent to the Revdex.com is very vague and states nothing that would allow me to
help you or consider any other recourse of the contract you agreed to in October
If you have any questions, please feel free to contact customer service at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/08/26) */
Dear ***,
We have all talked to Mr*** many times on this matter and he is not wanting to acknowledge the facts of the contract, that extra week can be purchased from *** to *** At any given time the Summerwinds Travel has over
weeks listed for only *** and they are updated every week with new inventoryAll inventory is subject to availability
I am not sure as to how Mr*** can say the program is not working for his, he has not made a payment to the lender, so he has been locked out of his use until the account is current
To offer a resolve to this matter, we will allow Mr*** a release from the contract with no refund
If Mr*** would like the release with no refund he may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 12, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** has never addressed the reality that his sales people and the loan closing officer lied to us! I asked many times about the *** weeksThe answer was always that they were available always for any place any time*** said the only time they weren't available for *** is if big event was happening in the areaThe example *** used was the ball drop in Time Square and then we'd pay maybe up to *** We found out that there isn't a property available in Time SquareWe talked about the *** weeks in closing and the loan officer backed up the lies*** said we'd be able to get hotel rooms for *** a nightAlso untrueOnce we got access on line, which was one day after the right to rescind the contract, it was too lateI called Summerwinds and they told me that I was stuckMr*** the right thing to do is refund the down payment and discipline your employeesAddress my complaint! You haven't addressed my complaint! The honest wholesome atmosphere of Branson is not present at Summerwinds
Final Business Response /* (4000, 18, 2016/09/13) */
***Document Attached***
Dear ***,
Mr*** is right, we do have over weeks for on *** and they change every week, so he can get a *** week and he can use as many as he wantsThe problem is we cannot make something available if they have no units open or no units at all, so therefore the contract states subject to availability
The contract VIP charter and the purchasers acknowledgment all state the extra weeks run from *** to *** and are subject to availability
At this time Mr*** has stopped payment to the lender and is in defaultSo he will not be able to book any time until the account is current
At this time the best offer I can make Mr*** is a release with no refundIf he would like to be released with no refund he may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
12/06/Our position is still the same as mentioned in our response: there was nothing wrong with this contractWe do not make "buy back" promisesThey were here in AprilWe sent them a bill in November for 1/of the $maintenance fees (since they are triennial, they can pay 1/every year, or all at once the year they use)No, I do not want to accept his offer to resolve this for 1/of this investment which would be $5,as I see nothing to indicate a reason to do so. OK, with respect to their having been disappointed not being able to use the facilities one year around Christmas for their anniversary, checking the reservations, we could do a day/night this Christmas checking in the 24th and we would provide that free of charge
Initial Business Response /* (1000, 13, 2016/02/17) */
Dear ***
We have had the sales manager contact Mr*** on this matterWe have tried to help him understand the purchase and how to get the most out of it
The sales manager has explained how he can use the ownership every year just
by purchasing the weeks as he needs themMr*** had a five day right to look over the contract and cancel it if he wanted
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 15, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed with Summer Winds on this decisionI feel they are VERY unethical about their sales processWe asked them very specific questions about our purchase & they flat out lied & told us what they thought we "Wanted to hear" in order to get the sale
I hope that the Revdex.com sends out a Secret Shopper to one of their presentations so they can see what they are doing & how they manipulate and lie to people
I do hope this gets publicly posted on the Revdex.com web siteIf someone out there is reading this I highly suggest that RUN not walk away from any presentation by Summer WindsThey will look you in the eye & lie straight to you and tell you what you want to hear even though it is NOT the truth in order to get you to buyBy the time you get you ID number to try to use their web site & book a trip you are past your "day cancellation period"When you catch them in their lies they will tell you there is nothing they can do for you
Make sure to do your homework on them before you buyCheck out the internet & you will see there are MANY others besides me that have been taken advantage of & lied to
Final Business Response /* (4000, 21, 2016/03/03) */
Dear Rose,
We have all talked to Mr*** on this matter and he flat out refuses to listen to anything we have to sayThe sales person told him the purchase was an every three year ownership and that he can purchase extra weeks every year and have as many as they wish
Yes the maintenance fees can be refunded in the amount of $as he was told for his use year
Mr*** also states he wanted to travel for Christmas, but he didn't call our office until December 28,to check on any travel
The Interval International membership was active on December 31,as it takes a little time to get the information to them and have the owners placed into that system, but this would not have stopped them from traveling for Christmas
Everything Mr*** has stated as a concern he can doWe feel that Mr*** also had a responsibility to look over his contract and call with any questions or concerns he may have had within the five day right to cancel the contractHe has made no effort to use the program so he is not able to determine if the ownership works
In effort to resolve this matter we will offer a refund of $the remaining amount will cover the administrative cost of the saleWe feel this is a fare offer due to the fact that Mr*** was so unwilling to listen to anything we had to say and that he a responsibility to review his contract and cancel within the five days allowed by law
If Mr*** would like to accept the above offer he may contact meat XXX-XXX-XXXX and I will get the cancellation process started
Again thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 23, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their $refund offer to cancel out the contract
Initial Business Response /* (1000, 10, 2016/08/04) */
Dear ***,
We have looked into this matter and the first year of use is set for 2017, so if Mr*** can call customer service on November 1st he can place his week for into the maintenance fee reimbursement program and receive
$of his fees back as he was told
As for the resale of the Welk Resort, it was listed and the listing is good for one year, so we still have time to see if it sellsAlso per the contract and the resale disclosure, resale is not guaranteed
I will be happy to call VSI and see if I can help it move a bit faster, but again there is not guarantee
of the sale
Mr*** can call customer service at X-XXX-XXX-XXXX to get his week into the MFRP
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 18, 2016/08/19) */
Mr*** continues nice words that have no meaning because of Summerwinds' actionIf he could provide some proof that VSI has actually sold a timeshare from a Summerwinds referral, it would be meaningfulThe VIP membership states Maintenance Fee Reimbursement up to $with no exceptions and is signed by Summerwinds' managerAlso, I have a text message from *** *** which state no maintenance fee
Final Business Response /* (4000, 20, 2016/08/19) */
Dear ***,
I am sure Mr*** can provide Mr*** with information on his sales as we have no control over his companyI can tell you he has been in business for over years and I am sure he would not be around if he was not selling something
As for the maintenance fee reimbursement the information is in the rules and regulations found in the binder they received at the time of saleAgain if Mr*** calls November 1st he will not have any problem getting his week into the MFRP and getting his $back
Again, Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/09/07) */
Dear ***,
We have looked into this matter and find the purchase was made for a Triennial use in a bedroom unit
Nothing is free, the owners pay a maintenance fee for the useOwner with a Triennial can travel as often as they wishThey
can purchase nights or weeks as stated in the contract and VIP Charter
Extra week are the price of a maintenance fee and nights are *** per night in a or bedroom unit
We never received any cancel letter from Mr***, we did received a request from *** for information on the purchaseWe provided them with the information and they agreed the purchase was valid and did not charge back the purchase
Our customer service department is always willing to help owner to understand and use the purchase and can call us at X-XXX-XXX-XXXX anytime for help or reservations
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not correctSomething is freeWe agreed at the presentation (and we have the documents from the presentation), that we were purchasing a time share with an annual (every year) free week of stayThere was no misunderstanding on our partWe would never give them *** (I'll be in a couple of months) for the chance to use our time share for the first time in 2019! That's ridiculousAnd then it was only good for every third year after thatThe paper we have shows a free week every year - "Forever"Draw up for us by "Mr*** at the presentation and in the presence of "Mr*** The only discussion about anythin in the third year was the maintenance fee of *** - also on the presentation papers clearly marked as due in We get that and agreed to itThere was never any mention (or even hinted at) that we were purchasing a Triennial-C (whatever that means) optionAnd if that was the deal we were working on, we would have expected any honest salesman to explain what that meant! We absolutely understood that we could purchase other weeks at our expense if we wanted toAnd we also agreed to and understood thatAnd we specifically told the salesmen that we would not be using the time share to come back to BransonWe would be swapping our free week to go other places (cruise to Alaska was specifically mentioned at the presentation)We wondered why the salesman was present when we went to the closing (they don't do that when you buy a car)And we don't know what would have happened if we found that the contract had included the TRI-C and first use year in small print at the topHere's how they distract you from seeing thatThey tell you to check everything below for typos and let them know if you spot anyThere were some (deliberate; who knows)So they go back and get it corrected and reprinted and bring it back to the closingYou of course immediately look to see if the typos have been corrected - they were and then you move on to signing and initialing the rest of the closing documentYou eyes and attention are drawn to where they have made the corrections and away from the top of the document where the Triennial-C and first year use have been printedYes, we missed those two itemsIt's just like the TV commercial says - "Who reads every word? Only lawyers"And the statement where "Mr *** the Compliance Officer says they contacted us and there was no mention that we wanted to cancel is just not trueFirst of all, we contacted them (not the other way around as he states) on June 24th; to find out how to book our first vacation - using the customer service number listed above in his responseSecondly, nobody ever followed up and contacted us to discuss our concerns (Compliance Officer's words, not mine)When we talked to the customer service repon June 24th, that's when we were told about the Triennial-C and first year useShe told us that there was no hurry to book our vacation because we weren't eligible to use our week until WHAT??? She then pulled up a copy of the contract and directed our attention to the top where TRI-C and first use year were printedWe immediately told her we wanted to cancel the contract because that was not what we were told or agreed to at the presentationShe couldn't help us with that and told us to call the compliance department and we didWe also on the same day called the state of Missouri phone number to cancel and they told us that it was past the five days allowed and we would have to settle this with the sellerWell we didn't know within five days that we had been taken for a ride and scammed! There was an expectation on our part that the terms and conditions that we agreed to at the presentation would not actually be altered on the closing documentsWhy would we even think to look for that? Salesman trying to make a sale at any cost and hoping we would miss the details? ProbablyWe were deceived, taken advantage of (senior citizens) and lied to (by omission and directly)Again, we would never pay that much money to buy something that we couldn't use until three years from now!
We continue to dispute the charges with *** and will continue to do so every billing cycleThe papers that VPG Partners (Summer Winds) sends back to *** to have the chargeback reversed are not accurateThey never made a welcome call to us and they did receive multiple requests to cancel! We were well aware of the five day cancellation policy, but we didn't know for five weeks that what we thought we had purchased and what we got were not the sameSo why would we even be thinking about cancelling?
So after three months of going back and forth with these people we have decided it would be in our best interest to seek legal counselWe had our personnel attorney review the contract and he referred us to another attorney here in Dallas who has a license to practice in both Texas and MissouriThe next communication to Summmer Winds will be through himHow he will proceed we don't know as of this writing
In conclusion, if you happen to read this and are thinking about purchasing a unit through Summer Winds - buyer beware!! The salesmen wear you down by tag-teaming, keep you confined in their presentation room, deceive you in what they present and if you don't reject their offer immediately, you might too be a victim of the same misdirection, fraud, and con job that we got sucked intoBE CAREFUL!!! Just get up and walk away - they don't want to waste time on someone they know will not be purchasing anything
Maybe this will be resolved to our satisfaction and that would be goodWe just want to get out of the contractWe have no desire to ever return to Branson, MO, for any reason
Final Business Response /* (4000, 22, 2016/12/16) */
Dear ***,
At this time Mr& Mrs*** have retained the Law Office of *** *** for this matter
He has asked that all correspondence are done via his office
We will reply to Mr*** on this matter from this point on
Thanks for your time and concern with this matter
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 24, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We could not get anyone from Mr*** office to help us we tried from early June until SeptThen we sent a letter cancelling the time share by a Missouri lawyer *** *** dated Sept he stated MO.Rev.State.407.610(2)There is nothing in the letter saying to contact Mr*** with info, however he has heard nothing from MR*** So Mr*** is deceiving you, like he has usWe expected to get a letter or response back with the cancellation informationWhen we had not heard anything we contacted Mr*** after many attempts,finally his response is that he will get back to the lawyer which he has not done from Sept when he signed for the letter, until now we have heard nothingI have written to Federal Trade commission and Fraud abuse reporting directory and *** I am very surprised Missouri does not protect seniors from this kind of fraudulent practicesI hope no one else has to go through anything like this
Initial Business Response /* (1000, 5, 2016/05/26) */
Dear Rose,
We have looked into this matter and the purchase was made in July of The first year of use was set for Ms*** didn't pay the maintenance fees until April 5,and was sent a reminder that she had a week to use on
May 2,and she never called to book the time or bank the week so it was lostThe next use year is for this year 2016, at this time she has not paid the maintenance fees and is locked out from setting any reservations until the outstanding fees have been paidMs*** states she has paid over $in maintenance fees, when in fact she has only paid $to date
Ms*** can call customer service at X-XXX-XXX-XXXX and pay the fees and set a date for *** before the end of the seasonI have placed a note in her account to wave the late fees on the dues
If Ms*** has any questions on how to use her purchase, she can contact Customer Service at
X-XXX-XXX-XXXX and they will be happy to help
Thanks for your time and concern with this matter
*** Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not what I was told when I signed up for this timeshareNot at allI was not told I could only book every three yearsI was told this was bookable every single year
I do understand I have paid maintenance fees of approx$on top of the more than $10,for this propertyNow they want more than $in maintenance fees
I have not EVER been able to book this and it was sorely misrepresentedI am requesting a full refund today
Final Business Response /* (4000, 14, 2016/06/08) */
Final Consumer Response /* (4200, 16, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is advertisingI was told I could book time every year and not only every few yearsEverything they told me in order to buy it is not what they now offerI called and called and called to book no answer from them and no return call
I am asking for a full refund
Initial Business Response /* (1000, 9, 2016/08/26) */
Dear ***,
We have looked into this matter and as per the contract and resale disclosure, resale of units are not guaranteed as we have no control over the resale agent or the market
Our records show that payments to the lender have
been stopped and the account is in default
At this time we are willing to offer a full release from the contract with no refund, we will close the account and contract
If *** *** would like to have the contract closed with no refund, she may contact me at X-XXX-XXX-XXXX and I will see that it is done
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that Summer Winds Resorts owes me the full amount that I have asked for due to the misrespentation of their employeeI am going to request that you at least pay me back the maintenance fee that was for the next yearsYes, we do want you to close out the account and contract but due to the promises made in the past by your representatives and the hidden costs we want you to send the canceled out contract directly to us by mail at *** *** *** *** XXXXXWe don't want to have any further contact with anyone representing your companySincerely *** *** and *** ***
Final Business Response /* (4000, 17, 2016/09/09) */
Dear ***,
We will agree to the refund of the maintenance fee payment that was made on the account and we will refund $to *** *** and close the contract with no refund of any amount paid toward the contract
We will close the account and send *** *** a letter to confirm the contract was closed
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Summer Winds Resorts
Final Consumer Response /* (2000, 20, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the proposed resolution because we are ready to be completely finished with your companyUnderstand we our opinion has not changed at all about your businessYour company is NOT to be TRUSTED
Initial Business Response /* (1000, 12, 2016/02/10) */
Dear ***,
We have looked into this matter and see a lot of confusion, Mrs*** can exchange her week with II with no exchange fees, we will pay the exchange fees for our owners that exchange with IIThe owner may call customer service
and we will do a three way with II and pay the fees at the time of exchange or the owners can send me a copy of the exchange and the amount paid and we will send them a check
We do pay the first year of the Interval international membership and after that the owner must keep the account current if they wish to use the II services
Bonus weeks can be used at anytime, no matter if it is the use year or notthe maintenance fee reimbursement program is open to the owner that do not wish to use there week in the use year, owners can contact customer service starting in November to have the week placed into the MFRP and receive a refund of $of the fees
We will be more than happy to help Mrs*** to understand the program and how it all works, she may call customer service any time for help at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on the=is complaint
Thanks for your time and concern with this matter
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I bought this timeshare, I was told that I could go anywhere in the binder with no feesI was NEVER told that I had to buy a membership to go to these placesI was told that you owned these resorts and that I could exchange any timeWhen I tried to do this, I was told that you changed the policy and now you have to buy a membership to II to use itI don't want a membership to III tried to exchange last year and put in my request on January (as early as I could request) to be used in AugustI could not go to the places that were in the binder, some of the resorts weren't even on the listNo resorts to any of the places that I wanted to go were availableSo this is no good to meThe only place I can go is to Stormy PointI don't want to go there every yearYou changed the rules, and that's not okay with meThis isn't what I signed up forI want EXACTLY what I was told when I purchased thisI was also told, if I wasn't happy, you would buy it backI still have the binder, with the places that I should be able to exchange to for free (no membership fees anywhere!!!!) We were also told we could rent Pontoon boats for $per day, but now you no longer offer thoseNothing that I was told, or pay for every month, is what I am gettingI have reached out to you multiple times with no responseI understand how the program works, but what I was sold and told is not what I am getting!
Final Business Response /* (4000, 19, 2016/02/24) */
Dear ***,
Again, we have not changed the rules, If an owner want to exchange they have to be a member of the exchange companyWe paid the first year of the II membership and after that it is up to the owner to maintain the membershipMrs*** can still use Trading Places until the end of 2017, but they will ask for a membership fee and exchange fee , we will pay the exchange fee for the owner
The resort in the binder are managed by Trading Places and are subject to change as they take n new resorts and drop othersAll reservation and exchanges are subject to availability
The boat dock will be open again later this year and owner will be able to rent the boats
Again we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Final Consumer Response /* (4200, 21, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to use Trading Places last yearThey told me they are no longer associated with you and I had to use Interval International which doesn't have the resorts that are in the binder and I tried booking in January for locations in the binder (different resorts, same area) for a trip in August and nothing was availableI was never told I had to be a member anywhere else to use the resorts in the binderI don't want to be a member of any exchange companyI was told that was optional and the only reason I would need to do it was if I wanted the options of additional resortsI was happy with just the resorts in the binder, so no need to pay for an exchange companyAlso, you stated in your response that the bonus weeks could be used any timeThis is also not true, When we tried to use them we were told that you can only use them in your usage yearI always get the run around and the result is I can't go anywhere except for Stormy PointI still feel I was misled and would have never signed up for this if you would have been honest about all of the detailsI was lied to and misled and I did not get what I was told I was paying forI had sent you multiple emails directly to customer service and no one responded to any of them
Tell us why hereDear Sir, The only time we have talked to Mr*** was in December of The purchase was made in with the first year of use set for 2014, Mr*** never paid his maintenance fees and they are now outstanding for and in the amount of $Owners
that have not paid the maintenance fees are locked out of being able to travel and not allow to use any of the resorts until the account is currentIn December of Mr*** call to see how to sell the unit, we explained to him how to go about selling the unit and also informed him that the maintenance fees must be current before he can sell itHe has never called back to make the paymentIf Mr*** would like to bring the account current, he may contact us at *** and we will be happy to set up a payment plan if neededWe will not cancel or refund this contract due to the fact he was not able to use this due to his own lack of payment on the maintenance fee. Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***. *** ***Compliance OfficerSummer Winds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
Dear ***,
This sale was done in April of 2011, at the time of the contract the only names placed in the contract and that signed the contract was Mr& Mrs***, In May they called and stated that other where to be on the contract as
well, we had no record of thatSo in June we added them to notes as able to use the programThe unit was paid in full and deed to all four of them and they are co-owners of the unitThe problems is that we only recognize one owner for sending all the information to, like maintenance fee billings owner updates and such, it is the responsibility of the owner to get the information to the other owners, we have always do it this way do to the system will only allow one mailing address
I have look at the notes on the account and do not see any request for travel, they had a week to use in and I see no reservation for it, they did stat at *** *** in June of for nights, so something was open at that time and all reservations are subject to availability
We do offer a first right of refusal, it is not a BUY BACK Clause, it just means that at some time we may buy units back from our ownerWe will honor the 4/split for you as long as you understand that you must pay the cleaning fee for the second reservationThe HOA stopped this 4/splits do to not that many owners requesting them, but we will honor the split week for themI have placed a note in the file to this matter
We will not buy this unit back, they may list it with a broker of their choice and have it sold if they wish
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
My complaint has not been resolvedI am waiting on further instructions from Revdex.comThank you
Initial Business Response /* (1000, 10, 2016/10/25) */
Dear ***,
I have talked to Mrs*** this morning and we have reached an agreement, that we will refund $and close the contract and all further obligation to any payments of maintenance fees
and all matters to do with the
contract
I have informed her we will send out a deed back for the unit and we will have the refund to her within to days
Thanks for your time and concern with this matterIf you have any questions, please feel free to
contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 12, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have accepted Mr***'s offer to refund &and cancel the contract with no further obligations to any payments of maintenance fees and all matters to do with the contract
Initial Business Response /* (1000, 10, 2015/07/09) */
Dear ***
We have reached a resolve on this matter and have notified Mrs*** of the resolve
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Good Morning, I talked to Mrs*** on Tuesday and explained to her the letter she was sent was a mistakeIt was not giving it back to us, it was just the deed for the unit they purchased and we would be sending a new letter to address the mistakeW e did not take the unit back from
them and they are not due any refund as they are still owners of the Stormy Point unit The $in a phrase in the deed as to the price, it has always been $and is not important to the deeding I explained all of this to Mrs*** yesterdayI also informed her that they can list the unit for sale to recover the cost of the purchase So once again we will not cancel or refund this contract If you have any questions, please feel free to contact me at *** *** ***t Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear ***
We have looked into this matter and find that an owner with a VIP charter can purchase as many weeks as they needThe contract purchased is for a annual use of one week, the owner can purchase extra weeks as they need themAs
stated on the VIP charter (copy enclosed) extra weeks are priced from *** to *** and have no limit as to how may they can have
I am not sure who the ***'s have been talking to about the extra weeks, but they can purchase as many as they needPlease give us a call at X-XXX-XXX-XXXX and we will be happy to help them to better understand the program and how it all works
They have used the week for a trip to Alaska so something is working for them, we feel they may just need some help
Thanks for your time and concern with this matter
*** ***
Customer Service Manger
Summer Winds Resorts
Final Business Response /* (1000, 7, 2015/05/06) */
***Document Attached***
12/18/2017 I wanted to get out of the *** resort as the maintenance fees are high, $per year. I was told at the meeting by the salesperson *** ***, and a sales manager, *** ***, and a former *** salesperson that if I bought at *** *** I would not have to pay the *** maintenance fees and Mr*** also told me that if I placed my *** ownership with a broker he worked with, if it did not sale within a year, Summerwinds would purchase the *** ownership for $22,(it was indicated my *** could bring as much as $35,but I could take less of course). Now, they are not doing any of thisI had to pay the *** maintenance fees to avoid legal action, I don't think anyone has tried to sale my ***, and they now claim there was no promise Summerwinds would purchase my *** for $22,if it did not sale within a year of Jan 19, 2017. Yes, I did sign that document Mr*** mentionedThere was a lot going on and being presentedI believe some of this meeting was tape recorded or videotapedI'll send you more documents that were signed or presentedI understand what I am claiming about them buying my *** after one year from Jan 19, if not sold, conflicts with what is in that Acknowledgement I signed (mainly paragraphs and 4) and it could be hard to get them to offer any settlementThanksI'll email you those other documents.12/19/2017 Mr***:Re the copy of the "Purchaser Acknowledgment " with a typewritten date at the bottom of January 19, - I reviewed it and it what I initialed and signed. Re what they have on video - I do not recall if it included my initialing and signing of the documentI believe the video was of a person going over the contract with me. I do not recall if the video included my mention of the absence of language regarding Summerwind's purchase of my *** property if the broker did not sell it within twelve months or my request for the appropriate documentation.I have attached copies of the documents that I signed, per your request. Attached also are my time line notes and my July 12, letter to President *** ** *** of VPG Partners VI, LLC.I may have some additional documents that I will forward to you if/when I locate them.Thank you.*** ***1/2/2018 Mr***:Please review the three attached documents: (1) highlighted internet research complaint documents annotated as notes to 18; (2) explanation of the notes; and (3) additional highlighted internet research complaint documents, I realize the difficulty of my complaint given the contract I signed and my failure to cancel the contract within five days. However, I believe that information on the internet regarding salesperson statements and practices, especially those on point with my own experience, show that my complaint has merit and may nullify the contract if taken to court.Thank you.*** ***01/25/[emailed update to consumer - hope to contact business by end of month]Mr***: Thanks for the update. ***01/29/[emailed to the consumer email I plan to send business but want him to review first}01/30/[*** ***7:AM (hours ago)to me]Thank you Mr ***.Regarding the sale of my previously owned timeshare - the sale was with a broker company. Summerwinds was to purchase the timeshare from me if there was no sale after twelve months.Regarding what I want from Summerwinds - I want (1) to be let out of the Summerwinds contract, (2) refunded my full purchase price and (3) refunded the amount I had to pay the broker company If this was to occur, I would not seek to recover the maintenance fee and penalty that I had to pay and I would withdraw the complaint I filed with the Missouri Attorney General.Thank you again for your assistance.{pc from consumer} The Broker company that was supposed to sell *** was Vacation Services InternationalI was promised I did not have to pay them, but, when I called, VSI told me I was misinformed and had to pay $for them to sell my timeshareI paid it and want it refunded; they did nothing. I used savings to pay off both Summerwinds and *** MortgageSo I want a refund of my $22,and to be done with this contract with Summerwinds, refund of the $paid VSI and then I would forget about the maintenance fee I had to pay ***, withdraw AG complaint, and not sue. Thanks02/08/Thanks for letting me know all they will offer is to refund the $VSI listing fee and nothing elseI won't settle for thatThanks for letting me know you are willing to present him a counter offer if I was willing to take less than the $22,but I'll pass on that and keep exploring other options. Thank you
Initial Business Response /* (1000, 5, 2016/03/08) */
Dear ***
We have looked at this matter and find this package was purchased back in December of and we good for monthsthe package has long since expired and we do not see any note requesting the package be canceled or any request for
a refund
Due to the time that has past we will not refund this expired package
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was called recently asking if I wanted to use the package I said NOI request a refund a month after purchasing but was told I can use it at a later dateI don't want to use it at a later date I've been trying to get a refund for a while now and if you guys can call me about rescheduling a package I purchased in surely you could refund meThis company if fraud and had I known I would've disputed the charges with my bankI will seek a refund until its granted
Initial Business Response /* (1000, 5, 2016/01/07) */
Dear ***,
In looking into this matter I think there has been some confusion on the package
The call ***y received was to extend the package that he purchased in April of 2014, it was good for one year and had expiredThat is why
they are asking him for the $
We have not found any reservation request for dates in November or December
The package purchased is for a night stay and *** can stay at the *** Resort if it is availablePer the letter he was sent on this purchase it states all accommodations are subject to availability.*** can call the reservation and check on dates that the DW resort may have units open for his stay
As a courtesy we will offer a free extension of the package until April of at no cost
Thanks for your time and concern with this matter
***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 9, 2015/05/28) */
Dear ***
We have looked into this matter and found the only time we have talked to this owner was in August
of they called seeking a hardship release due to Mrsillness and then a letter received in September of with the same
request
The last letter we received from them was in April of stating they had stopped the payments on the accountThe account was closed on April 29,for nonpaymentAt no time did they state any problems in using the services only the hardship request
As of now the contract has been canceled and the ***'s are no longer owners
We will not refund any money on this contract
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2017/02/08) */
Dear MsHarris,
I have looked into the records and see that you have never contacted us with any problems about your purchase in October of
The statement you have sent to the Revdex.com is very vague and states nothing that would allow me to
help you or consider any other recourse of the contract you agreed to in October
If you have any questions, please feel free to contact customer service at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/08/26) */
Dear ***,
We have all talked to Mr*** many times on this matter and he is not wanting to acknowledge the facts of the contract, that extra week can be purchased from *** to *** At any given time the Summerwinds Travel has over
weeks listed for only *** and they are updated every week with new inventoryAll inventory is subject to availability
I am not sure as to how Mr*** can say the program is not working for his, he has not made a payment to the lender, so he has been locked out of his use until the account is current
To offer a resolve to this matter, we will allow Mr*** a release from the contract with no refund
If Mr*** would like the release with no refund he may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 12, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** has never addressed the reality that his sales people and the loan closing officer lied to us! I asked many times about the *** weeksThe answer was always that they were available always for any place any time*** said the only time they weren't available for *** is if big event was happening in the areaThe example *** used was the ball drop in Time Square and then we'd pay maybe up to *** We found out that there isn't a property available in Time SquareWe talked about the *** weeks in closing and the loan officer backed up the lies*** said we'd be able to get hotel rooms for *** a nightAlso untrueOnce we got access on line, which was one day after the right to rescind the contract, it was too lateI called Summerwinds and they told me that I was stuckMr*** the right thing to do is refund the down payment and discipline your employeesAddress my complaint! You haven't addressed my complaint! The honest wholesome atmosphere of Branson is not present at Summerwinds
Final Business Response /* (4000, 18, 2016/09/13) */
***Document Attached***
Dear ***,
Mr*** is right, we do have over weeks for on *** and they change every week, so he can get a *** week and he can use as many as he wantsThe problem is we cannot make something available if they have no units open or no units at all, so therefore the contract states subject to availability
The contract VIP charter and the purchasers acknowledgment all state the extra weeks run from *** to *** and are subject to availability
At this time Mr*** has stopped payment to the lender and is in defaultSo he will not be able to book any time until the account is current
At this time the best offer I can make Mr*** is a release with no refundIf he would like to be released with no refund he may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
12/06/Our position is still the same as mentioned in our response: there was nothing wrong with this contractWe do not make "buy back" promisesThey were here in AprilWe sent them a bill in November for 1/of the $maintenance fees (since they are triennial, they can pay 1/every year, or all at once the year they use)No, I do not want to accept his offer to resolve this for 1/of this investment which would be $5,as I see nothing to indicate a reason to do so. OK, with respect to their having been disappointed not being able to use the facilities one year around Christmas for their anniversary, checking the reservations, we could do a day/night this Christmas checking in the 24th and we would provide that free of charge
Initial Business Response /* (1000, 13, 2016/02/17) */
Dear ***
We have had the sales manager contact Mr*** on this matterWe have tried to help him understand the purchase and how to get the most out of it
The sales manager has explained how he can use the ownership every year just
by purchasing the weeks as he needs themMr*** had a five day right to look over the contract and cancel it if he wanted
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 15, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed with Summer Winds on this decisionI feel they are VERY unethical about their sales processWe asked them very specific questions about our purchase & they flat out lied & told us what they thought we "Wanted to hear" in order to get the sale
I hope that the Revdex.com sends out a Secret Shopper to one of their presentations so they can see what they are doing & how they manipulate and lie to people
I do hope this gets publicly posted on the Revdex.com web siteIf someone out there is reading this I highly suggest that RUN not walk away from any presentation by Summer WindsThey will look you in the eye & lie straight to you and tell you what you want to hear even though it is NOT the truth in order to get you to buyBy the time you get you ID number to try to use their web site & book a trip you are past your "day cancellation period"When you catch them in their lies they will tell you there is nothing they can do for you
Make sure to do your homework on them before you buyCheck out the internet & you will see there are MANY others besides me that have been taken advantage of & lied to
Final Business Response /* (4000, 21, 2016/03/03) */
Dear Rose,
We have all talked to Mr*** on this matter and he flat out refuses to listen to anything we have to sayThe sales person told him the purchase was an every three year ownership and that he can purchase extra weeks every year and have as many as they wish
Yes the maintenance fees can be refunded in the amount of $as he was told for his use year
Mr*** also states he wanted to travel for Christmas, but he didn't call our office until December 28,to check on any travel
The Interval International membership was active on December 31,as it takes a little time to get the information to them and have the owners placed into that system, but this would not have stopped them from traveling for Christmas
Everything Mr*** has stated as a concern he can doWe feel that Mr*** also had a responsibility to look over his contract and call with any questions or concerns he may have had within the five day right to cancel the contractHe has made no effort to use the program so he is not able to determine if the ownership works
In effort to resolve this matter we will offer a refund of $the remaining amount will cover the administrative cost of the saleWe feel this is a fare offer due to the fact that Mr*** was so unwilling to listen to anything we had to say and that he a responsibility to review his contract and cancel within the five days allowed by law
If Mr*** would like to accept the above offer he may contact meat XXX-XXX-XXXX and I will get the cancellation process started
Again thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 23, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their $refund offer to cancel out the contract
Initial Business Response /* (1000, 10, 2016/08/04) */
Dear ***,
We have looked into this matter and the first year of use is set for 2017, so if Mr*** can call customer service on November 1st he can place his week for into the maintenance fee reimbursement program and receive
$of his fees back as he was told
As for the resale of the Welk Resort, it was listed and the listing is good for one year, so we still have time to see if it sellsAlso per the contract and the resale disclosure, resale is not guaranteed
I will be happy to call VSI and see if I can help it move a bit faster, but again there is not guarantee
of the sale
Mr*** can call customer service at X-XXX-XXX-XXXX to get his week into the MFRP
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 18, 2016/08/19) */
Mr*** continues nice words that have no meaning because of Summerwinds' actionIf he could provide some proof that VSI has actually sold a timeshare from a Summerwinds referral, it would be meaningfulThe VIP membership states Maintenance Fee Reimbursement up to $with no exceptions and is signed by Summerwinds' managerAlso, I have a text message from *** *** which state no maintenance fee
Final Business Response /* (4000, 20, 2016/08/19) */
Dear ***,
I am sure Mr*** can provide Mr*** with information on his sales as we have no control over his companyI can tell you he has been in business for over years and I am sure he would not be around if he was not selling something
As for the maintenance fee reimbursement the information is in the rules and regulations found in the binder they received at the time of saleAgain if Mr*** calls November 1st he will not have any problem getting his week into the MFRP and getting his $back
Again, Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/09/07) */
Dear ***,
We have looked into this matter and find the purchase was made for a Triennial use in a bedroom unit
Nothing is free, the owners pay a maintenance fee for the useOwner with a Triennial can travel as often as they wishThey
can purchase nights or weeks as stated in the contract and VIP Charter
Extra week are the price of a maintenance fee and nights are *** per night in a or bedroom unit
We never received any cancel letter from Mr***, we did received a request from *** for information on the purchaseWe provided them with the information and they agreed the purchase was valid and did not charge back the purchase
Our customer service department is always willing to help owner to understand and use the purchase and can call us at X-XXX-XXX-XXXX anytime for help or reservations
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not correctSomething is freeWe agreed at the presentation (and we have the documents from the presentation), that we were purchasing a time share with an annual (every year) free week of stayThere was no misunderstanding on our partWe would never give them *** (I'll be in a couple of months) for the chance to use our time share for the first time in 2019! That's ridiculousAnd then it was only good for every third year after thatThe paper we have shows a free week every year - "Forever"Draw up for us by "Mr*** at the presentation and in the presence of "Mr*** The only discussion about anythin in the third year was the maintenance fee of *** - also on the presentation papers clearly marked as due in We get that and agreed to itThere was never any mention (or even hinted at) that we were purchasing a Triennial-C (whatever that means) optionAnd if that was the deal we were working on, we would have expected any honest salesman to explain what that meant! We absolutely understood that we could purchase other weeks at our expense if we wanted toAnd we also agreed to and understood thatAnd we specifically told the salesmen that we would not be using the time share to come back to BransonWe would be swapping our free week to go other places (cruise to Alaska was specifically mentioned at the presentation)We wondered why the salesman was present when we went to the closing (they don't do that when you buy a car)And we don't know what would have happened if we found that the contract had included the TRI-C and first use year in small print at the topHere's how they distract you from seeing thatThey tell you to check everything below for typos and let them know if you spot anyThere were some (deliberate; who knows)So they go back and get it corrected and reprinted and bring it back to the closingYou of course immediately look to see if the typos have been corrected - they were and then you move on to signing and initialing the rest of the closing documentYou eyes and attention are drawn to where they have made the corrections and away from the top of the document where the Triennial-C and first year use have been printedYes, we missed those two itemsIt's just like the TV commercial says - "Who reads every word? Only lawyers"And the statement where "Mr *** the Compliance Officer says they contacted us and there was no mention that we wanted to cancel is just not trueFirst of all, we contacted them (not the other way around as he states) on June 24th; to find out how to book our first vacation - using the customer service number listed above in his responseSecondly, nobody ever followed up and contacted us to discuss our concerns (Compliance Officer's words, not mine)When we talked to the customer service repon June 24th, that's when we were told about the Triennial-C and first year useShe told us that there was no hurry to book our vacation because we weren't eligible to use our week until WHAT??? She then pulled up a copy of the contract and directed our attention to the top where TRI-C and first use year were printedWe immediately told her we wanted to cancel the contract because that was not what we were told or agreed to at the presentationShe couldn't help us with that and told us to call the compliance department and we didWe also on the same day called the state of Missouri phone number to cancel and they told us that it was past the five days allowed and we would have to settle this with the sellerWell we didn't know within five days that we had been taken for a ride and scammed! There was an expectation on our part that the terms and conditions that we agreed to at the presentation would not actually be altered on the closing documentsWhy would we even think to look for that? Salesman trying to make a sale at any cost and hoping we would miss the details? ProbablyWe were deceived, taken advantage of (senior citizens) and lied to (by omission and directly)Again, we would never pay that much money to buy something that we couldn't use until three years from now!
We continue to dispute the charges with *** and will continue to do so every billing cycleThe papers that VPG Partners (Summer Winds) sends back to *** to have the chargeback reversed are not accurateThey never made a welcome call to us and they did receive multiple requests to cancel! We were well aware of the five day cancellation policy, but we didn't know for five weeks that what we thought we had purchased and what we got were not the sameSo why would we even be thinking about cancelling?
So after three months of going back and forth with these people we have decided it would be in our best interest to seek legal counselWe had our personnel attorney review the contract and he referred us to another attorney here in Dallas who has a license to practice in both Texas and MissouriThe next communication to Summmer Winds will be through himHow he will proceed we don't know as of this writing
In conclusion, if you happen to read this and are thinking about purchasing a unit through Summer Winds - buyer beware!! The salesmen wear you down by tag-teaming, keep you confined in their presentation room, deceive you in what they present and if you don't reject their offer immediately, you might too be a victim of the same misdirection, fraud, and con job that we got sucked intoBE CAREFUL!!! Just get up and walk away - they don't want to waste time on someone they know will not be purchasing anything
Maybe this will be resolved to our satisfaction and that would be goodWe just want to get out of the contractWe have no desire to ever return to Branson, MO, for any reason
Final Business Response /* (4000, 22, 2016/12/16) */
Dear ***,
At this time Mr& Mrs*** have retained the Law Office of *** *** for this matter
He has asked that all correspondence are done via his office
We will reply to Mr*** on this matter from this point on
Thanks for your time and concern with this matter
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 24, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We could not get anyone from Mr*** office to help us we tried from early June until SeptThen we sent a letter cancelling the time share by a Missouri lawyer *** *** dated Sept he stated MO.Rev.State.407.610(2)There is nothing in the letter saying to contact Mr*** with info, however he has heard nothing from MR*** So Mr*** is deceiving you, like he has usWe expected to get a letter or response back with the cancellation informationWhen we had not heard anything we contacted Mr*** after many attempts,finally his response is that he will get back to the lawyer which he has not done from Sept when he signed for the letter, until now we have heard nothingI have written to Federal Trade commission and Fraud abuse reporting directory and *** I am very surprised Missouri does not protect seniors from this kind of fraudulent practicesI hope no one else has to go through anything like this
Initial Business Response /* (1000, 5, 2016/05/26) */
Dear Rose,
We have looked into this matter and the purchase was made in July of The first year of use was set for Ms*** didn't pay the maintenance fees until April 5,and was sent a reminder that she had a week to use on
May 2,and she never called to book the time or bank the week so it was lostThe next use year is for this year 2016, at this time she has not paid the maintenance fees and is locked out from setting any reservations until the outstanding fees have been paidMs*** states she has paid over $in maintenance fees, when in fact she has only paid $to date
Ms*** can call customer service at X-XXX-XXX-XXXX and pay the fees and set a date for *** before the end of the seasonI have placed a note in her account to wave the late fees on the dues
If Ms*** has any questions on how to use her purchase, she can contact Customer Service at
X-XXX-XXX-XXXX and they will be happy to help
Thanks for your time and concern with this matter
*** Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not what I was told when I signed up for this timeshareNot at allI was not told I could only book every three yearsI was told this was bookable every single year
I do understand I have paid maintenance fees of approx$on top of the more than $10,for this propertyNow they want more than $in maintenance fees
I have not EVER been able to book this and it was sorely misrepresentedI am requesting a full refund today
Final Business Response /* (4000, 14, 2016/06/08) */
Final Consumer Response /* (4200, 16, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is advertisingI was told I could book time every year and not only every few yearsEverything they told me in order to buy it is not what they now offerI called and called and called to book no answer from them and no return call
I am asking for a full refund
Initial Business Response /* (1000, 9, 2016/08/26) */
Dear ***,
We have looked into this matter and as per the contract and resale disclosure, resale of units are not guaranteed as we have no control over the resale agent or the market
Our records show that payments to the lender have
been stopped and the account is in default
At this time we are willing to offer a full release from the contract with no refund, we will close the account and contract
If *** *** would like to have the contract closed with no refund, she may contact me at X-XXX-XXX-XXXX and I will see that it is done
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that Summer Winds Resorts owes me the full amount that I have asked for due to the misrespentation of their employeeI am going to request that you at least pay me back the maintenance fee that was for the next yearsYes, we do want you to close out the account and contract but due to the promises made in the past by your representatives and the hidden costs we want you to send the canceled out contract directly to us by mail at *** *** *** *** XXXXXWe don't want to have any further contact with anyone representing your companySincerely *** *** and *** ***
Final Business Response /* (4000, 17, 2016/09/09) */
Dear ***,
We will agree to the refund of the maintenance fee payment that was made on the account and we will refund $to *** *** and close the contract with no refund of any amount paid toward the contract
We will close the account and send *** *** a letter to confirm the contract was closed
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Summer Winds Resorts
Final Consumer Response /* (2000, 20, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the proposed resolution because we are ready to be completely finished with your companyUnderstand we our opinion has not changed at all about your businessYour company is NOT to be TRUSTED