Initial Business Response /* (1000, 9, 2015/08/13) */
Dear ***,
We are not sure just what the complaint is on this, Owners can purchase extra weeks for as little as $and can travel as often as they wish
They can also have a week every year back to Stormy Point Village by paying a
maintenance fee
As for extra units for family reunions and such they can be purchased days out from the date of arrival and are subject to availability
We have no control over the available inventory for other resorts or the pricing of the weeks, as per the contract the extra week run from $to $and they are unlimited
We will be more than happy to help the owner understand how the program work by calling the customer service department at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Salesman and contract lady said Yearly week at Branson (when initialing contract this was questioned and booth Scott and the lady said that this was only the billing for maintenance fees that was on even years) Now we find out that we only own a week on even years!
Salesman went to his computer and pulled Orange Lake as an example of resorts for $We cannot find that resort on II
Availabilty of Stormy Point not acceptable!
Total misrepresentation of salesman and contract lady
Final Business Response /* (4000, 13, 2015/08/27) */
Dear***,
Again the contract is for even year use, with the option to use it in the odd years by paying the amount of a maintenance fee
As for not finding an *** resort listed, the listings change every week with the Summerwinds Travel and almost every day with II and owners bank or exchange time
Again we will not cancel or refund this contract based on this complaint due to the fact that all reservations are based on availability
Thanks for your time and concern with this matter
***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 15, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ONCE AGAIN WE WERE TOLD THINGS THAT ARE NOT TRUE!
YOU OWN ONE WEEK EVERY YEAR! NOT TRUE!
YOU CAN HAVE MORE WEEKS ANY TIME ANY WHERE FOR $AVAILABILITY WILL ALWAYS BE FOR YOU BECAUSE YOU ARE A VIP BECAUSE YOU PURCHASED THIS PACKAGE!
NOT TRUE! IN FACT IT APPEARS THAT NO UNITS ARE AVAILABLE DURING THE SUMMER MONTHS AT STORMY POINTNOT SURE THAT WE CAN GET THE WEEK WE OWN WHEN WE WANT IT AND CANNOT FIND OUT UNTIL AFTER JAN X XXXX
YOU CAN BOOK ANYTIME AT OUR FAVORITE RESORT "ORANGE LAKE IN KISSIMMEE FL" FOR $399! NOT TRUE, SITE NOT EVEN LISTED ON II!
YOU DON'T HAVE TO PAY MEMBERSHIP FEES TO II IF YOU BOOK THROUGH SUMMER WINDS AND CRUISENOT TRUE!
ACCORDING TO CUSTOMER SERVICESTtHEY SAY THAT WE NEED TO JOIN AND PAY YEARLY FEE!
Initial Business Response /* (1000, 9, 2016/02/09) */
Dear Rose,
We have looked into this matter and find that Mr*** placed the unit in Mexico on a resale listing and it was listed with VSIAs per the contract resale is not guaranteed and Mr*** signed the resale disclosure
that he understood the resale policy
As for the billing received for the maintenance fees, The HOA will send a bill every year for half of the amount of the maintenance feesIf Mr*** want to pay half now, he can, or he can wait until November of and he will receive a new statement for the full amount of the fees
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
Sincerely,
***
Customer Service Manger
Summerwinds Resorts
Initial Business Response /* (1000, 9, 2016/10/19) */
Dear ***,
We have looked into this matter and find the purchase that was made was for our Explorer Program
This package is sold to people that are not sure if they want to purchase a timeshare, it allows them to try out the resort with a
week at Stormy point and years of services from the Summerwinds travel
and cruise
Interval International is a big part of the sales pitch for the ownership, owner can exchange weeks with Interval and go to other locationsIt is not part of the Explorer program, as they have nothing to exchangeThe Summerwinds travel has extra weeks that Explorer members can purchase the same as II and travel as often as they wishNew weeks are listed on the site every Monday evening and at any time we have over resort weeks listed
If the ***'s decide to become owners they will be given a one year membership to II at that time
Nothing in the Explorer contract states anything about an Interval International membership, just the
Summerwinds Travel for the year timeframe
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, that is absolutely not what was communicated during the saleThere was no differentiation between Interval International travel options and Summerwinds travel optionsThere was no explanation that participation in the Explorer program was only for Summerwinds travelIt was communicated to us during the sales pitch that the Explorer program is an abbreviated version of travel through Interval, as a trial period in order to determine if we wanted to become owners laterThis trial period included a stay at Stormy Point in Branson, AS WELL AS travel to Interval International destinations, which included week long stays as well as getawaysAnd that if we did want to become owners, our investment in the Explorer program would be applied to ownership in Interval InternationalWe were only shown hours of Interval perks and destinations, never were we sold or shown any Summerwinds destinations, or even told that there was a difference between Interval and SummerwindsIt was communicated to us that Summerwinds had the right to sale Interval ownership and packages, as if Summerwinds was an extension of Interval, with the same perks and destinationsHow would one ever know that there is a difference between Interval and Summerwinds if this information was never communicated to the customer? It's a terrible and conniving sales practice to spend hours on your sales pitch of a certain product or service and deceitfully construct the contract to mean something that was not ever communicatedWe were manipulated into believing we were getting one thing and were sold a totally different thingWe are not stupidWe are highly educated, but we unfortunately got sucked into a pushy and manipulative situationIt is absolutely unacceptable, and I'm sure this is not the first time for this sales schemeWe want a refund, and we want to be 100% done with dealing with this "company."
Final Consumer Response /* (2000, 28, 2017/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, we accept this responseAgain this is frustratingMy husband and I tried several times to contact this company directlyMulitple calls and multiple voicemails left unacknowledgedWe had to go through the Revdex.com just to get a responseWe are very appreciative of the Revdex.comThank you very much
Final Business Response /* (4000, 26, 2017/03/08) */
Dear ***,
We are sorry for the delay in getting this refund sent outIt was an oversight on our part
The accounting department will send out the check on Friday March 9th
Again sorry for the delay
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 10, 2015/06/17) */
Dear ***
We have looked into this matter and will reply to each concern
Yes we do offer a maintenance fee reimbursement, *** no longer performs this service .We have taken this service in house and it will be done by the Summerwinds
TravelSo if the ***'s want to use this service them will call us in October of this year and place the week into the program at X-XXX-XXX-XXXX
We have a first right of refusal in our contract and at some point in time the developer can purchase units back form ownersUntil that time if an owner wants to sell the unit they will have to find a broker and have the unit listed
We do not guarantee resale of other resorts as we have no control over the resale broker
As per the contract copy enclosed
All owners are give a copy of the contract at the time of sale and are given days to look it over and ask questions if they have any or to cancel the contract with a full refund
We will be more than happy to help the ***'s understand the purchase and how to use it by calling our customer service department at X-XXX-XXX-XXXXWe will not cancel and refund this contract based on the complaint
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 13, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Mr *** answer -
But what is the reimbursement? Mr *** told us that *** would be all that we would have to pay (the original fee was presented as *** is that still the case? Because of the shadow cast over this entire proceeding, we require written confirmation of the maintenance fee arrangement described by Mr *** and Mr *** *** following the reimbursement)This written confirmation must insure that the maintenance reimbursement will last for the duration of our ownership
Our recollection of this is that Mr Daigle told us you would buy it backThis was a selling feature
Mr *** sales presentation conveyed to us the idea that he had knowledge of a timeframe in which it was common to expect a resale of our other propertyWe relied on his statement
There was no mention made of the five day windowWe feel that that constitutes withholding information absolutely imperative for the buyer to have
***/*** ***
Final Business Response /* (4000, 15, 2015/06/25) */
Dear ***
The maintenance fees are *** total and they must be paid and then place the week into the reimbursement program and you will received *** backThis program has been in places for years and I do not foresee it not being part of our owner benefits
Again we have a first right of refusalAt some point in time we will buy back units, but I have no idea when this will be in placeIt depends on sales and the developers need for inventory
The sales can only assume a time frame as we have no control over the resale agent or the resale marketthis is the reason for the resale acknowledgement that is part of the contract
The right to cancel the contract within the days was given to you at the time of sale and signed by you at the time the contract was done a a copy was given to you in the contract package
Again thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 17, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response from *** and *** *** July 1,
We want this in writing on Summerwinds stationery, signed by Mr ***
We are ready to sellAnd sell at the price we paid you for it plus interestCome back to us with an offer
When you create a climate of expectation by providing hints that certain things are going to happen, it is misleading and deceptive
Yes, we did sign the document and yes, we do have the copyBUT NOTHING WHATSOEVER was said to indicate what this document containedThe cancellation language is in the middle of the document; are you downplaying its presence? What kind of effort would it have taken for MrDaigle to call to our attention the cancellation language? Missouri law may not require it, but we feel like we deserve to be treated with a high level of respect, one that would have your representative to have pointed this out to us
Initial Business Response /* (1000, 5, 2017/04/19) */
Dear Jeff,
We have looked into this matter and find that Mr*** is no longer an owner with Summer winds ResortsHis contract was in default due to payments to the lender where stopped
His contract was closed in February of and he
was sent a letter to that factHis account is closed and he is no longer responsible for any fees or payments on this contract
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at ***
Good Afternoon, This refund was done on 9/14/It was a credit back to the card used for the purchaseNo check was sent. Please feel free to contact me with any questions at ***. *** ***Compliance Officer Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Mr*** made his first purchase with Summer Winds back in December of 2012, with no problems or concernsIn he up graded to the bedroom every other year, and then in upgraded to the bedroom annualIn all the contract nothing has changed other than the use time that he is
allowed He never had any concerns on any of his other contracts with usIf something has change in Mr***'s life that that can no longer use the unit or travel we will be happy to see what can be done to help him outBut with nothing changing from contract to contract we cannot understand why all the sudden he has a problem If Mr*** want to sell the unit he may do so via a resale Broker of his choiceAt this time Mr*** is locked out do to nonpayment of his maintenance fess Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at *** *** *** Compliance Officer Summer Winds Resorts
Good Morning, All of our packages are sold with a hour cancelationWe will cancel and refund this packageThe credit will be done on the card use to pay for the package and will show on the account in to days Thanks for your time and concern with this matterIf you
have any questions, please feel free to contact me at ***. *** ***Compliance officerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2017/03/14) */
Dear ***,
I have replied to Mrs*** this morning and explaind her contract that was purchased back in October
I have sent her the information on how to use it and and what she purchasedShe has call the sale a fraud and full of lies
I informed her that is cannot be fraud do to the fact she was give a copy of the contract and a five day right to look it over and cancel it with a full refund if she didn't agree with the contract and the purchase
Below is the information I sent her and and the offer to help them with any travel needs they may have
We again will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
The purchase you made is for a Triennial useYou have a week every three years that you will pay a maintenance fee and with that week you can stay at *** ***, exchange it with *** *** or have the week placed into the maintenance fee reimbursement program and receive $of your paid maintenance fees back for not using your weekMaintenance fees must be paid in the use yearThe HOA will send a bill every year for 1/of you next use yearyou can pay by the year of wait until the use year and pay it all at once
In the off years like this year you can still travel as often as you wishYou may come back to *** *** for nightly stays for $per night or you can stay for the week for the price of a maintenance fee $for a bedroom or $for a bedroomYou can also purchase weeks from the Summer winds Travel for as little as $per week or via *** ***As per your VIP Charter you can purchase unlimited weeks from $to $and go whenever you want subject to availability
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 8, 2017/03/17) */
Ihave explained to mr *** that we have a document that the date was changed onThat is not good business
Final Consumer Response /* (4200, 12, 2017/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a paper that they changed the date from to We were told we could use our week as soon as we received our ownershipThst is not trueThey changed the dateAs for the maintenance feesWe are already paying themFigure that out
Final Business Response /* (4000, 14, 2017/03/31) */
Dear ***,
Again no one changed the contract, it was a worksheet with the start date at the topI have no idea how it was changed or by whoI do know that the CONTRACT was done with the first year of use set for 2019, this is what was signed and agreed to in the Contract
The resolve is simple, Mrs*** can pay a maintenance fee for this year and have a week at *** ***All I need is the date she want to arrive and the $for the week, that would have been due now if the First year of use had been set for
We can close this matter and she can have a week for this year
Again Thanks for your time and concern with this matter
*** ***
Compliance officer
Summer Winds Resorts
Complaint: ***
I am rejecting this response because:
We have been trying to get our money back from Summer Winds . We filed a complaint before that we were lied to by the salesman. Mr*** says we signed the contract so therefore we weren't lied to. We were told that they would sell our other timeshare the same way we bought it with a presentation and a salesman selling it. That isn't the way it went. They put it on the internet and that is all. We had witness's to this fact. Also he brought up places that we could go and when we looked after we received our number there wasn't anything like what he showed usThe salesman is no longer with SummerWinds either. We did talk to Mr*** yesterday and he said the letter we got wasn't the right one. But why did they send it to us telling us we no longer owned there. That we were no longer responsible for anything at Summerwinds My wife called right away after receiving the letter and then he called back. I think if we hadn't complained about that it would have went that way. We are not giving them $dollars without getting somethingWe haven't used the timeshare and would like our money back
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/12/16) */
Dear ***,
The reply below was sent to the Missouri Attorney General on October 17,on this matter
We still stand by this reply and nothing has changed
Again the resale of other units is not guaranteed per the contract and resale
disclosure
The sale was made in and I am sure the sales agent will not recall a conversation from over years agoThis is why we have a contract and all the items are covered in the contract so they can be recalled and everyone is aware of what the purchase was and the terms of the contract
Owners can rent weeks back to Stormy Point for the price of the current maintenance fee and they can do this as often as they wish subject to availability
So again we will not cancel or refund this contract based on this complaintThe unit is paid in full and if they wish it can be sold by an agent of their choice
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 14, 2016/02/12) */
Dear Rose,
We have looked at this matter and find the purchase was made for a triennia use, with the first year of use set for This is the reason why the maintenance fees is for the full amountIn the next billing the fees will be for
1/of the next use year set for
If Mrs*** would like we can change the first year of use to and she would not have to pay the billing for at this time
There are no free weeks, a maintenance fee is paid for every week an owner uses and they are unlimited to our owner to use as they need them
If Mrs*** would like to change the use year to 2019, she can contact me at XXX-XXX-XXXX and we will make the change for her
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 16, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not satisfied at all or willing to do a refundI've called sell my time share now to see how much our property is worth and it's no where near what we paidWe paid 10,and he said the most we'd get out of it was no more than 3-4,000, not including the 1,selling fee we'd have to payHe told us we shouldn't have paid more than 7,for itI was shocked, surprised and disappointed because during the time of purchase we were told it's worth 17,I've talked to a couple lawyers to see what our options were and one of them told us "Good luck selling it because no one even wants them when their giving them away." Lies after lies with this disgusting companyThey accused us of lying saying Don, their employee, would never tell us what were saying was suppose to be includedThey act like we make this *** upStay away from these people!!!!
Final Business Response /* (4000, 20, 2016/03/09) */
Dear ***
The sales department has talked with the ***'s and have reached an agreement to change the use year to
This matter is resolved
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 22, 2016/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will not be satisfied with any agreement unless we get our money back
Initial Business Response /* (1000, 9, 2015/10/09) */
Dear ***
The sales department is working with the *** at this time to resolve this matter
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer
Rebuttal /* (3000, 11, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a phone call from Ms*** the represntative that sold us the last contract XXXXXX on Tuesday morning, October 6, I informed her that there were several emails that were sent to *** *** the Customer Service Representative that we were told to contact regarding our concerns and none of them had been addressedShe stated that she looked over our concerns with their "legal department" and that the original contract could not be terminated, however they could revert us to that original contractMeanwhile she maintained that she had given us a very good opportunity and that her intentions when she sold this contract to us and now was to give us an alternative to lower our paymentsThis is outlandish considering that the contract she sold us increased our financial obligations by $per month for years with an interest rate of 15.9%, this is no where near saving us money nor did it lower our financial obligationIn December we went to the Stormy Point location to address the concerns that we had regarding our original purchase contract XXXXX and that fact that Danny's overly confident promise that our Bluegreen ownership would be sold within months of our original purchase in October had yet to come to fruiton, we felt that we have better luck speaking with the resort face to face regarding our concernsNow Ms*** gave us the same song and dance regarding VRI's ability to sell our Bluegreen ownership and in turn sold us another package at a huge discount of over $30,000, again with the promise that we could pay off this mortgage as soon as the Bluegreen property sold and we would not have to pay for maintenance fees until we used our timeshareMs*** also denied the fact that she told us that Stormy Point would buy our Bluegreen contract from us if VRI was unable to sell it within a yearDuring the remainder of our phone conversation she stated again that she could revert us back to our original purchase and that Stormy Point could reimburse us of our maintenance fees and the monies we paid VRI to list our Bluegreen ownership, at that time I let her know that I needed to discuss this further with my husband and she was to call us back on Monday October 12, Ms*** has not called us back and this is yet again the same pattern of behavior we received from Floyd *** for monthsI feel that Ms*** not only was very pushy in our phone conversation but that she also contradicted herself multiple times throughout our conversationShe has shown the same pattern of behavior that we have experienced through out our ownershipOur request still stands that we are not interested in the ownership because the basis of our purchase was solely on the sale of our Bluegreen contract and that has not happened; therefore we do not except their offer to revert us back to our original contract
Final Business Response /* (4000, 13, 2015/10/21) */
Dear Rose,
e have sent a release form to Ms*** for her review
If you have any questions, please feel free to let me know
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 15, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had some questions on the Release Form so faxed a letter on October 21st of our concerns to Summerwinds Resort Paralegal Department along with expenses involved from the date of the original contractAs of today, we have had no response from our request
Thank you
Initial Business Response /* (1000, 5, 2016/03/08) */
Dear Rose,
We have looked into this matter and find the sale was done in May of and the resale listing is good until June of 2016, so the unit may still sell before the listing expires
As per the contract the Resale Disclosure states
that resale is not guaranteed, and if the unit is not sold they cannot cancel the contract with Summerwinds Resorts due to non sale
The first year of use is set for the use year, the HOA will send out a billing every year for 1/of the next use years fees, this is why they received the maintenance fee billing in &
We will not cancel or refund this contract based on this complaintWe will be happy to help the *** to understand the purchase and how to use it by calling customer service at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/06/03) */
Dear ***
We have contacted Mr*** and reached an agreement on this matter
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative for Summerwinds resort service it was agreed that I would not be assessed my *** dollars and that this matter is considered rectified and closed by both Summerwinds and myselfAny further action by either party would be considered in violation of this agreementFurthermore I do not wish to be contacted by Summerwinds or any affiliate for services of any kind, everI thank you for your assistance in regards to this matter
Initial Business Response /* (1000, 8, 2017/02/13) */
Dear Mr***,
As I have explained the resale of other unit is not guaranteed as per the contract your agreed to
I have had the unit relisted for you at no cost to you and it will remain listed until sold as per our agreement on
December 12,when you agreed to the offer I made to relist the unit and give you a full refund of your maintenance fees is you use the reimbursement program
This agreement has not changed and we will not cancel or refund your contract based on this complaint as we had reached an agreement on this matter
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/02/20) */
February, 17,
Complaint #XXXXXX
Dear Mr*** and Mr***,
The issue here is not about maintenance fees or the costs related to the selling of our timeshare property, although we were lied to about these alsoThe issue is that the salesman for the Summerwinds Resorts/*** Village told us that he could sell our old Bluegreen timeshare for $18,which we could use to buy the *** propertyHe said this would happen within one yearIt has NOTWe subsequently found out after looking into the situation that timeshares are not selling anywhere close to their value, if at allThe salesman knew this and he lied to us to sell his timeshareObviously it is our word against his and we did sign a contractBut we had no reason to believe that salesman like him would be dishonest and lie to sell somethingIt was not something we could investigate before signingIt was now or neverIt is time the Revdex.com and the Attorney General stop this deceit in these business dealings and help innocent trusting people from being harmedWe are retired people and for us this has become a financial headacheOne would expect this behavior in 3rd world countries, but it is very sad that this is happening in AmericaThis company is certainly a BLACKMARK on our country and should not be allowed to operate
The above situation has NOT been resolved nor will it ever be resolved until our Bluegreen timeshare is sold for near $18,OR our money returned and contract terminated from the deceitful sole of *** property as promised
Sincerely,
*** and *** ***
Final Business Response /* (4000, 16, 2017/03/08) */
Dear ***,
Ok I have contact the resale agent VSI and had them relist this unit until it is sold at no cost to the Mr***This was per our agreement of December
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/03/16) */
Dear ***,
We have looked into this matter and find the sale took place in 2015, the resale listing was good for one year and would be expired at this timePer the contract and the resale disclosure, we do not guarantee resale of other units
We do not wish to cause *** *** a hardship, so we may consider a release from the contract with no refundIf this would help them out, *** *** may contact me and I will see if a no refund release can be done
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
***
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 10, 2017/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like a release from my contract, yesIf a refund can't be obtained that is fine but release from the contract would sufficeHow do I go about completing this? If this can't be obtained what is my next legal step?
Complaint: ***
I am rejecting this response because: Their review states we visited the resort successfully We had to listen to another sales pitch and were extremely unhappy with the treatment by their high pressure sales person who tried to get us to up-grade, we were also told Summer Winds Resort would give half of our money back if we choseMr *** now says this is not an optionWe were not told we had to make a decision that day
Sincerely,
*** * ***
Initial Business Response /* (1000, 5, 2016/07/05) */
Dear ***,
I have looked at our records and do not find this person under this name or phone number
Can you please give me the name the tour was booked under and the phone number or the date of the tour, so I can look into this
matter
Thanks
*** ***Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/08/13) */
Dear ***,
We are not sure just what the complaint is on this, Owners can purchase extra weeks for as little as $and can travel as often as they wish
They can also have a week every year back to Stormy Point Village by paying a
maintenance fee
As for extra units for family reunions and such they can be purchased days out from the date of arrival and are subject to availability
We have no control over the available inventory for other resorts or the pricing of the weeks, as per the contract the extra week run from $to $and they are unlimited
We will be more than happy to help the owner understand how the program work by calling the customer service department at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Salesman and contract lady said Yearly week at Branson (when initialing contract this was questioned and booth Scott and the lady said that this was only the billing for maintenance fees that was on even years) Now we find out that we only own a week on even years!
Salesman went to his computer and pulled Orange Lake as an example of resorts for $We cannot find that resort on II
Availabilty of Stormy Point not acceptable!
Total misrepresentation of salesman and contract lady
Final Business Response /* (4000, 13, 2015/08/27) */
Dear***,
Again the contract is for even year use, with the option to use it in the odd years by paying the amount of a maintenance fee
As for not finding an *** resort listed, the listings change every week with the Summerwinds Travel and almost every day with II and owners bank or exchange time
Again we will not cancel or refund this contract based on this complaint due to the fact that all reservations are based on availability
Thanks for your time and concern with this matter
***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 15, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ONCE AGAIN WE WERE TOLD THINGS THAT ARE NOT TRUE!
YOU OWN ONE WEEK EVERY YEAR! NOT TRUE!
YOU CAN HAVE MORE WEEKS ANY TIME ANY WHERE FOR $AVAILABILITY WILL ALWAYS BE FOR YOU BECAUSE YOU ARE A VIP BECAUSE YOU PURCHASED THIS PACKAGE!
NOT TRUE! IN FACT IT APPEARS THAT NO UNITS ARE AVAILABLE DURING THE SUMMER MONTHS AT STORMY POINTNOT SURE THAT WE CAN GET THE WEEK WE OWN WHEN WE WANT IT AND CANNOT FIND OUT UNTIL AFTER JAN X XXXX
YOU CAN BOOK ANYTIME AT OUR FAVORITE RESORT "ORANGE LAKE IN KISSIMMEE FL" FOR $399! NOT TRUE, SITE NOT EVEN LISTED ON II!
YOU DON'T HAVE TO PAY MEMBERSHIP FEES TO II IF YOU BOOK THROUGH SUMMER WINDS AND CRUISENOT TRUE!
ACCORDING TO CUSTOMER SERVICESTtHEY SAY THAT WE NEED TO JOIN AND PAY YEARLY FEE!
Initial Business Response /* (1000, 9, 2016/02/09) */
Dear Rose,
We have looked into this matter and find that Mr*** placed the unit in Mexico on a resale listing and it was listed with VSIAs per the contract resale is not guaranteed and Mr*** signed the resale disclosure
that he understood the resale policy
As for the billing received for the maintenance fees, The HOA will send a bill every year for half of the amount of the maintenance feesIf Mr*** want to pay half now, he can, or he can wait until November of and he will receive a new statement for the full amount of the fees
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
Sincerely,
***
Customer Service Manger
Summerwinds Resorts
Initial Business Response /* (1000, 9, 2016/10/19) */
Dear ***,
We have looked into this matter and find the purchase that was made was for our Explorer Program
This package is sold to people that are not sure if they want to purchase a timeshare, it allows them to try out the resort with a
week at Stormy point and years of services from the Summerwinds travel
and cruise
Interval International is a big part of the sales pitch for the ownership, owner can exchange weeks with Interval and go to other locationsIt is not part of the Explorer program, as they have nothing to exchangeThe Summerwinds travel has extra weeks that Explorer members can purchase the same as II and travel as often as they wishNew weeks are listed on the site every Monday evening and at any time we have over resort weeks listed
If the ***'s decide to become owners they will be given a one year membership to II at that time
Nothing in the Explorer contract states anything about an Interval International membership, just the
Summerwinds Travel for the year timeframe
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, that is absolutely not what was communicated during the saleThere was no differentiation between Interval International travel options and Summerwinds travel optionsThere was no explanation that participation in the Explorer program was only for Summerwinds travelIt was communicated to us during the sales pitch that the Explorer program is an abbreviated version of travel through Interval, as a trial period in order to determine if we wanted to become owners laterThis trial period included a stay at Stormy Point in Branson, AS WELL AS travel to Interval International destinations, which included week long stays as well as getawaysAnd that if we did want to become owners, our investment in the Explorer program would be applied to ownership in Interval InternationalWe were only shown hours of Interval perks and destinations, never were we sold or shown any Summerwinds destinations, or even told that there was a difference between Interval and SummerwindsIt was communicated to us that Summerwinds had the right to sale Interval ownership and packages, as if Summerwinds was an extension of Interval, with the same perks and destinationsHow would one ever know that there is a difference between Interval and Summerwinds if this information was never communicated to the customer? It's a terrible and conniving sales practice to spend hours on your sales pitch of a certain product or service and deceitfully construct the contract to mean something that was not ever communicatedWe were manipulated into believing we were getting one thing and were sold a totally different thingWe are not stupidWe are highly educated, but we unfortunately got sucked into a pushy and manipulative situationIt is absolutely unacceptable, and I'm sure this is not the first time for this sales schemeWe want a refund, and we want to be 100% done with dealing with this "company."
Final Consumer Response /* (2000, 28, 2017/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, we accept this responseAgain this is frustratingMy husband and I tried several times to contact this company directlyMulitple calls and multiple voicemails left unacknowledgedWe had to go through the Revdex.com just to get a responseWe are very appreciative of the Revdex.comThank you very much
Final Business Response /* (4000, 26, 2017/03/08) */
Dear ***,
We are sorry for the delay in getting this refund sent outIt was an oversight on our part
The accounting department will send out the check on Friday March 9th
Again sorry for the delay
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 10, 2015/06/17) */
Dear ***
We have looked into this matter and will reply to each concern
Yes we do offer a maintenance fee reimbursement, *** no longer performs this service .We have taken this service in house and it will be done by the Summerwinds
TravelSo if the ***'s want to use this service them will call us in October of this year and place the week into the program at X-XXX-XXX-XXXX
We have a first right of refusal in our contract and at some point in time the developer can purchase units back form ownersUntil that time if an owner wants to sell the unit they will have to find a broker and have the unit listed
We do not guarantee resale of other resorts as we have no control over the resale broker
As per the contract copy enclosed
All owners are give a copy of the contract at the time of sale and are given days to look it over and ask questions if they have any or to cancel the contract with a full refund
We will be more than happy to help the ***'s understand the purchase and how to use it by calling our customer service department at X-XXX-XXX-XXXXWe will not cancel and refund this contract based on the complaint
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 13, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Mr *** answer -
But what is the reimbursement? Mr *** told us that *** would be all that we would have to pay (the original fee was presented as *** is that still the case? Because of the shadow cast over this entire proceeding, we require written confirmation of the maintenance fee arrangement described by Mr *** and Mr *** *** following the reimbursement)This written confirmation must insure that the maintenance reimbursement will last for the duration of our ownership
Our recollection of this is that Mr Daigle told us you would buy it backThis was a selling feature
Mr *** sales presentation conveyed to us the idea that he had knowledge of a timeframe in which it was common to expect a resale of our other propertyWe relied on his statement
There was no mention made of the five day windowWe feel that that constitutes withholding information absolutely imperative for the buyer to have
***/*** ***
Final Business Response /* (4000, 15, 2015/06/25) */
Dear ***
The maintenance fees are *** total and they must be paid and then place the week into the reimbursement program and you will received *** backThis program has been in places for years and I do not foresee it not being part of our owner benefits
Again we have a first right of refusalAt some point in time we will buy back units, but I have no idea when this will be in placeIt depends on sales and the developers need for inventory
The sales can only assume a time frame as we have no control over the resale agent or the resale marketthis is the reason for the resale acknowledgement that is part of the contract
The right to cancel the contract within the days was given to you at the time of sale and signed by you at the time the contract was done a a copy was given to you in the contract package
Again thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 17, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response from *** and *** *** July 1,
We want this in writing on Summerwinds stationery, signed by Mr ***
We are ready to sellAnd sell at the price we paid you for it plus interestCome back to us with an offer
When you create a climate of expectation by providing hints that certain things are going to happen, it is misleading and deceptive
Yes, we did sign the document and yes, we do have the copyBUT NOTHING WHATSOEVER was said to indicate what this document containedThe cancellation language is in the middle of the document; are you downplaying its presence? What kind of effort would it have taken for MrDaigle to call to our attention the cancellation language? Missouri law may not require it, but we feel like we deserve to be treated with a high level of respect, one that would have your representative to have pointed this out to us
Initial Business Response /* (1000, 5, 2017/04/19) */
Dear Jeff,
We have looked into this matter and find that Mr*** is no longer an owner with Summer winds ResortsHis contract was in default due to payments to the lender where stopped
His contract was closed in February of and he
was sent a letter to that factHis account is closed and he is no longer responsible for any fees or payments on this contract
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at ***
Good Afternoon, This refund was done on 9/14/It was a credit back to the card used for the purchaseNo check was sent. Please feel free to contact me with any questions at ***. *** ***Compliance Officer Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Mr*** made his first purchase with Summer Winds back in December of 2012, with no problems or concernsIn he up graded to the bedroom every other year, and then in upgraded to the bedroom annualIn all the contract nothing has changed other than the use time that he is
allowed He never had any concerns on any of his other contracts with usIf something has change in Mr***'s life that that can no longer use the unit or travel we will be happy to see what can be done to help him outBut with nothing changing from contract to contract we cannot understand why all the sudden he has a problem If Mr*** want to sell the unit he may do so via a resale Broker of his choiceAt this time Mr*** is locked out do to nonpayment of his maintenance fess Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at *** *** *** Compliance Officer Summer Winds Resorts
Good Morning, All of our packages are sold with a hour cancelationWe will cancel and refund this packageThe credit will be done on the card use to pay for the package and will show on the account in to days Thanks for your time and concern with this matterIf you
have any questions, please feel free to contact me at ***. *** ***Compliance officerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2017/03/14) */
Dear ***,
I have replied to Mrs*** this morning and explaind her contract that was purchased back in October
I have sent her the information on how to use it and and what she purchasedShe has call the sale a fraud and full of lies
I informed her that is cannot be fraud do to the fact she was give a copy of the contract and a five day right to look it over and cancel it with a full refund if she didn't agree with the contract and the purchase
Below is the information I sent her and and the offer to help them with any travel needs they may have
We again will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
The purchase you made is for a Triennial useYou have a week every three years that you will pay a maintenance fee and with that week you can stay at *** ***, exchange it with *** *** or have the week placed into the maintenance fee reimbursement program and receive $of your paid maintenance fees back for not using your weekMaintenance fees must be paid in the use yearThe HOA will send a bill every year for 1/of you next use yearyou can pay by the year of wait until the use year and pay it all at once
In the off years like this year you can still travel as often as you wishYou may come back to *** *** for nightly stays for $per night or you can stay for the week for the price of a maintenance fee $for a bedroom or $for a bedroomYou can also purchase weeks from the Summer winds Travel for as little as $per week or via *** ***As per your VIP Charter you can purchase unlimited weeks from $to $and go whenever you want subject to availability
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 8, 2017/03/17) */
Ihave explained to mr *** that we have a document that the date was changed onThat is not good business
Final Consumer Response /* (4200, 12, 2017/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a paper that they changed the date from to We were told we could use our week as soon as we received our ownershipThst is not trueThey changed the dateAs for the maintenance feesWe are already paying themFigure that out
Final Business Response /* (4000, 14, 2017/03/31) */
Dear ***,
Again no one changed the contract, it was a worksheet with the start date at the topI have no idea how it was changed or by whoI do know that the CONTRACT was done with the first year of use set for 2019, this is what was signed and agreed to in the Contract
The resolve is simple, Mrs*** can pay a maintenance fee for this year and have a week at *** ***All I need is the date she want to arrive and the $for the week, that would have been due now if the First year of use had been set for
We can close this matter and she can have a week for this year
Again Thanks for your time and concern with this matter
*** ***
Compliance officer
Summer Winds Resorts
Complaint: ***
I am rejecting this response because:
We have been trying to get our money back from Summer Winds . We filed a complaint before that we were lied to by the salesman. Mr*** says we signed the contract so therefore we weren't lied to. We were told that they would sell our other timeshare the same way we bought it with a presentation and a salesman selling it. That isn't the way it went. They put it on the internet and that is all. We had witness's to this fact. Also he brought up places that we could go and when we looked after we received our number there wasn't anything like what he showed usThe salesman is no longer with SummerWinds either. We did talk to Mr*** yesterday and he said the letter we got wasn't the right one. But why did they send it to us telling us we no longer owned there. That we were no longer responsible for anything at Summerwinds My wife called right away after receiving the letter and then he called back. I think if we hadn't complained about that it would have went that way. We are not giving them $dollars without getting somethingWe haven't used the timeshare and would like our money back
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/12/16) */
Dear ***,
The reply below was sent to the Missouri Attorney General on October 17,on this matter
We still stand by this reply and nothing has changed
Again the resale of other units is not guaranteed per the contract and resale
disclosure
The sale was made in and I am sure the sales agent will not recall a conversation from over years agoThis is why we have a contract and all the items are covered in the contract so they can be recalled and everyone is aware of what the purchase was and the terms of the contract
Owners can rent weeks back to Stormy Point for the price of the current maintenance fee and they can do this as often as they wish subject to availability
So again we will not cancel or refund this contract based on this complaintThe unit is paid in full and if they wish it can be sold by an agent of their choice
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 14, 2016/02/12) */
Dear Rose,
We have looked at this matter and find the purchase was made for a triennia use, with the first year of use set for This is the reason why the maintenance fees is for the full amountIn the next billing the fees will be for
1/of the next use year set for
If Mrs*** would like we can change the first year of use to and she would not have to pay the billing for at this time
There are no free weeks, a maintenance fee is paid for every week an owner uses and they are unlimited to our owner to use as they need them
If Mrs*** would like to change the use year to 2019, she can contact me at XXX-XXX-XXXX and we will make the change for her
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 16, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not satisfied at all or willing to do a refundI've called sell my time share now to see how much our property is worth and it's no where near what we paidWe paid 10,and he said the most we'd get out of it was no more than 3-4,000, not including the 1,selling fee we'd have to payHe told us we shouldn't have paid more than 7,for itI was shocked, surprised and disappointed because during the time of purchase we were told it's worth 17,I've talked to a couple lawyers to see what our options were and one of them told us "Good luck selling it because no one even wants them when their giving them away." Lies after lies with this disgusting companyThey accused us of lying saying Don, their employee, would never tell us what were saying was suppose to be includedThey act like we make this *** upStay away from these people!!!!
Final Business Response /* (4000, 20, 2016/03/09) */
Dear ***
The sales department has talked with the ***'s and have reached an agreement to change the use year to
This matter is resolved
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 22, 2016/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will not be satisfied with any agreement unless we get our money back
Initial Business Response /* (1000, 9, 2015/10/09) */
Dear ***
The sales department is working with the *** at this time to resolve this matter
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer
Rebuttal /* (3000, 11, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a phone call from Ms*** the represntative that sold us the last contract XXXXXX on Tuesday morning, October 6, I informed her that there were several emails that were sent to *** *** the Customer Service Representative that we were told to contact regarding our concerns and none of them had been addressedShe stated that she looked over our concerns with their "legal department" and that the original contract could not be terminated, however they could revert us to that original contractMeanwhile she maintained that she had given us a very good opportunity and that her intentions when she sold this contract to us and now was to give us an alternative to lower our paymentsThis is outlandish considering that the contract she sold us increased our financial obligations by $per month for years with an interest rate of 15.9%, this is no where near saving us money nor did it lower our financial obligationIn December we went to the Stormy Point location to address the concerns that we had regarding our original purchase contract XXXXX and that fact that Danny's overly confident promise that our Bluegreen ownership would be sold within months of our original purchase in October had yet to come to fruiton, we felt that we have better luck speaking with the resort face to face regarding our concernsNow Ms*** gave us the same song and dance regarding VRI's ability to sell our Bluegreen ownership and in turn sold us another package at a huge discount of over $30,000, again with the promise that we could pay off this mortgage as soon as the Bluegreen property sold and we would not have to pay for maintenance fees until we used our timeshareMs*** also denied the fact that she told us that Stormy Point would buy our Bluegreen contract from us if VRI was unable to sell it within a yearDuring the remainder of our phone conversation she stated again that she could revert us back to our original purchase and that Stormy Point could reimburse us of our maintenance fees and the monies we paid VRI to list our Bluegreen ownership, at that time I let her know that I needed to discuss this further with my husband and she was to call us back on Monday October 12, Ms*** has not called us back and this is yet again the same pattern of behavior we received from Floyd *** for monthsI feel that Ms*** not only was very pushy in our phone conversation but that she also contradicted herself multiple times throughout our conversationShe has shown the same pattern of behavior that we have experienced through out our ownershipOur request still stands that we are not interested in the ownership because the basis of our purchase was solely on the sale of our Bluegreen contract and that has not happened; therefore we do not except their offer to revert us back to our original contract
Final Business Response /* (4000, 13, 2015/10/21) */
Dear Rose,
e have sent a release form to Ms*** for her review
If you have any questions, please feel free to let me know
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 15, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had some questions on the Release Form so faxed a letter on October 21st of our concerns to Summerwinds Resort Paralegal Department along with expenses involved from the date of the original contractAs of today, we have had no response from our request
Thank you
Initial Business Response /* (1000, 5, 2016/03/08) */
Dear Rose,
We have looked into this matter and find the sale was done in May of and the resale listing is good until June of 2016, so the unit may still sell before the listing expires
As per the contract the Resale Disclosure states
that resale is not guaranteed, and if the unit is not sold they cannot cancel the contract with Summerwinds Resorts due to non sale
The first year of use is set for the use year, the HOA will send out a billing every year for 1/of the next use years fees, this is why they received the maintenance fee billing in &
We will not cancel or refund this contract based on this complaintWe will be happy to help the *** to understand the purchase and how to use it by calling customer service at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/06/03) */
Dear ***
We have contacted Mr*** and reached an agreement on this matter
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative for Summerwinds resort service it was agreed that I would not be assessed my *** dollars and that this matter is considered rectified and closed by both Summerwinds and myselfAny further action by either party would be considered in violation of this agreementFurthermore I do not wish to be contacted by Summerwinds or any affiliate for services of any kind, everI thank you for your assistance in regards to this matter
Initial Business Response /* (1000, 8, 2017/02/13) */
Dear Mr***,
As I have explained the resale of other unit is not guaranteed as per the contract your agreed to
I have had the unit relisted for you at no cost to you and it will remain listed until sold as per our agreement on
December 12,when you agreed to the offer I made to relist the unit and give you a full refund of your maintenance fees is you use the reimbursement program
This agreement has not changed and we will not cancel or refund your contract based on this complaint as we had reached an agreement on this matter
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/02/20) */
February, 17,
Complaint #XXXXXX
Dear Mr*** and Mr***,
The issue here is not about maintenance fees or the costs related to the selling of our timeshare property, although we were lied to about these alsoThe issue is that the salesman for the Summerwinds Resorts/*** Village told us that he could sell our old Bluegreen timeshare for $18,which we could use to buy the *** propertyHe said this would happen within one yearIt has NOTWe subsequently found out after looking into the situation that timeshares are not selling anywhere close to their value, if at allThe salesman knew this and he lied to us to sell his timeshareObviously it is our word against his and we did sign a contractBut we had no reason to believe that salesman like him would be dishonest and lie to sell somethingIt was not something we could investigate before signingIt was now or neverIt is time the Revdex.com and the Attorney General stop this deceit in these business dealings and help innocent trusting people from being harmedWe are retired people and for us this has become a financial headacheOne would expect this behavior in 3rd world countries, but it is very sad that this is happening in AmericaThis company is certainly a BLACKMARK on our country and should not be allowed to operate
The above situation has NOT been resolved nor will it ever be resolved until our Bluegreen timeshare is sold for near $18,OR our money returned and contract terminated from the deceitful sole of *** property as promised
Sincerely,
*** and *** ***
Final Business Response /* (4000, 16, 2017/03/08) */
Dear ***,
Ok I have contact the resale agent VSI and had them relist this unit until it is sold at no cost to the Mr***This was per our agreement of December
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/03/16) */
Dear ***,
We have looked into this matter and find the sale took place in 2015, the resale listing was good for one year and would be expired at this timePer the contract and the resale disclosure, we do not guarantee resale of other units
We do not wish to cause *** *** a hardship, so we may consider a release from the contract with no refundIf this would help them out, *** *** may contact me and I will see if a no refund release can be done
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
***
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 10, 2017/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like a release from my contract, yesIf a refund can't be obtained that is fine but release from the contract would sufficeHow do I go about completing this? If this can't be obtained what is my next legal step?
Complaint: ***
I am rejecting this response because: Their review states we visited the resort successfully We had to listen to another sales pitch and were extremely unhappy with the treatment by their high pressure sales person who tried to get us to up-grade, we were also told Summer Winds Resort would give half of our money back if we choseMr *** now says this is not an optionWe were not told we had to make a decision that day
Sincerely,
*** * ***
Initial Business Response /* (1000, 5, 2016/07/05) */
Dear ***,
I have looked at our records and do not find this person under this name or phone number
Can you please give me the name the tour was booked under and the phone number or the date of the tour, so I can look into this
matter
Thanks
*** ***Summer Winds Resorts