Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Dear [redacted] We have looked at the records on this tour and found that the income marked on the check in sheet did not meet the requirements for the programThis had nothing to do with the age of the customers as we take customers form the age of and up every day We do not allow customer to go back and change information on the check in worksheets We did allow them to have the hotel room for the one night for the cost they paid for the package If they had purchased the hotel it would have been [redacted] so they did save money We will not refund the [redacted] paid for the package as we did allow the hotel room with no problems Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/11/16) */ Dear ***, We have been a little bit behind, The check did go out yesterday to close this matter out Thanks for your time and concern with tis matter [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) While there is a claim the check went out yesterday, there is no mention of the return of the original deed for our [redacted] property, nor an indication of the amount of the checkAs I understand we have days to reply, I am responding now with a "no" in terms of acceptanceIf the check arrives in the stated amount along with the original deed, we will accept the responseHowever, we do find it frustrating that we can receive all kinds of calls and emails to send them money, but they seem always "behind" when providing responses to emails and the refund Final Consumer Response / [redacted] (4200, 11, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will be happy to accept once everything has been receivedThank you Final Business Response / [redacted] (4000, 9, 2016/11/17) */ Dear ***, Ok the check # is XXXXX again sent out November 16th In years I have never put the amount of a check in a reply and never will I just talked to TSTI and they will be sending the deed for the Valdora unit out Again thanks for your time and concern with tis matter [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/03/04) */ Dear Rose, As per the resale disclosure, the resale of other units is never guaranteedOur records show the [redacted] 's have use the week in and have placed the week into the MFRP for reimbursement They have talked to customer service a few time and have asked how to sell the unit and was given information to help them We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX Sincerely [redacted] Elliott Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were never given a reliable course of action to sell our timeshareWe were told to pay a third party organization called VSI vacation service international $to sell our property, which we did and never heard a word from their rep named Ed MageeWe were told point blank that a previous timeshare we owned would be sold to pay the purchase price of stormy point propertyWe were never told the stormy point property was a biannual use propertyTold we could use the resort days after finalization of contractsWe were told after all existing property at stormy point was sold the stormy point management would "maybe" buy back some propertyThis was the information Mr [redacted] gave me to "help" me sell our propertyWe tried to use the $" get away " program but found no inventory was availableWe did exchange a week of property use in not and are still waiting for our rental reimbursment fees for this year, we have never spent one day or night at stormy pointWe were bold face lied to and have read many reviews from people who have also been swindled by this organizationThis is why Im filing this complaint so hopefully other innocent people are not taken advantage ofShame on the management at stormy pointI will never come to your resort and want reimbursment for money spent and termination of our contract Final Business Response / [redacted] (4000, 18, 2016/03/22) */ ***Document Attached [redacted] Dear Rose, I will address each concern Mrs [redacted] has listed below VSI is a listing agent, we have no control over them and the resale disclosure states we have no control over them, and if the unit is not sold the buyer is not entitled to a refund from Summerwinds Resorts The listing was good for one year and has expiredAgain we will be happy to have the unit relisted at no cost The first item on the purchasers acknowledgment states the contract is for even years this was initialed by them at the closing Yes owners can use the resort as soon as the contract is closedIn most cases days Yes we do offer a first right of refusal, once the property is sold out we may buy some units backWe are still building units at Stormy Point, so we are not sold out yet Summerwinds Travel has over weeks listed for $& $every week, the inventory changes every Monday night The reservation for this year is set for June 6, so the check for the reimbursement will be sent out days after that date It is hard to understand hold it can be said this was a bold face lie, when you agreed to the contract and had days to review the contract and ask questions or cancel if you did not agree with the terms of the contract I have enclosed a copy of the resale disclosure and the purchasers acknowledgment Again we will be happy to relist the other unit until it is sold at no cost, we will not cancel and refund a contract from for the lack of resale Thanks for your time and concern with this matter [redacted] Elliott Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Dear Rose, Below is the reply I sent to Mr [redacted] on May 1st, it explains the resale listing and that it was not a trade in at allThe value is the listing for $16,Once sold he will receive the listing amount unless he makes a deal with the agent for a lesser amount Resale is not guaranteed, so no one can give him a guaranteed priceAt this point in time Mr [redacted] has not made any payments and is in default of the contract In my latter of May1st I enclosed a copy of the resale disclosure and a copy of the resale worksheet showing the list price for the unit set at the $16,price Thanks for your time and concern with this matter Dear Mrand Mrs [redacted] , I have received your letter and reviewed your concerns, the Parkway resort was not a trade in, it is a resale listing with VIS a resale agentthe listing price was set for $16,( copy enclosed ) The resale of this unit is like selling your home, you set a price and if an offer is made you can take the offer or counter the offerSo no one will be able to confirm a price until it is soldThe asking price was set for the $16,you are askingAs per the contract you agreed to the Resale Disclosure ( copy enclosed) that states we did help list a unit for resale and we do not guarantee that sale So at this point you are in default of the contract due to stopping the payments to the lender If the account is not brought up to date and is allowed to go days without payment the account will closed as a default and you may lose everything you have paid to date If you have any questions, please feel free to contact me or customer service at X-XXX-XXX-XXXX Sincerely, [redacted] Customer Service Manger Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again [redacted] Elliott is not addressing the guaranteed trade in value of $16,stated to us by [redacted] Austin in our time share meeting on March 7, We are not disputing what Mr [redacted] Elliott stated when he said the $16,in paragraph above is a listing price for our Parkway ResortHowever, Summer Winds Resorts omitted the guaranteed $16,trade in value of our Parkway Resort in writing in contract number XXXXX if our Parkway Resort was not sold within yearThis is what was stated to the four of us by [redacted] Austin on March 7, and this was the only reason we even considered buying into the Summer Winds Resorts Once again it seems apparent to us that Summer Winds Resorts has no intention of honoring the words of [redacted] Austin or [redacted] (see letter dated May 11, 2016) If this is not perfectly clear what we need in writing or what was omitted from contract number XXXXX, call me at XXX-XXX-XXXX[redacted] Final Business Response / [redacted] (4000, 10, 2016/05/26) */ Dear [redacted] I have talked to sales and found out what Mr [redacted] is referring toThe sales rep told him if the unit is not sold within one year he can trade the unit in with us and it will have a value of $16, They cannot put this in the contract because it is contingent, on the price being the same one year laterBut the sales staff feel it will be no problem Again thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (4200, 12, 2016/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] response is not acceptable to us because Summer Winds will not put the $16,guaranteed trade in value of our Parkway Resort in writingOf course, the sales staff feels like this will not be a problem one year laterI believe what [redacted] and the sales staff are really saying is: we will put in writing the trade in value of $16,for your resort but if your unit is not sold within one year, then the trade in value of $16,becomes contingent upon the value after one yearSuppose one year later at their discretion $8,becomes the new value, then will that be the new trade in value of our unit? The statement by [redacted] does not guarantee the $16,trade in value of our Parkway Resort and has absolutely no meaning to usOnce again, the only reason we even considered buying into the Summer Winds Resorts was the $16,guaranteed trade in value of our resortThe true value of a time share unit is not the listing price of the property but the actual amount the unit sells forYour response is not a guaranteed trade in value but instead a play on words I checked with Vacation Services International, the agent listing our Parkway Resort about a month ago and they had many Parkway Resort properties for sale from $2,- $30,000+ and some of these properties have been on the market for over two yearsOn May 27, I again checked the VSI website at http://vacationservicesinternational.com/ and they have a total of time share resorts available from $2,- $43,I'm sure that many of these are Parkway Resorts that are not sellingDo you think that maybe Summer Winds Resorts is overstating the value of our property so we would buy their property? On August 31, - September 7, we visited the [redacted] Resort in Genoa, NevadaWe also went to a time share meeting at their resort and we did not buy their property because they overstated the value of their resort and they would only give us a trade in value of $8,for our resort We believe for this deal to go through there is one and only one scenario that can now be accepted by usAt the March 7, sales meeting, Summer Winds Resorts and [redacted] placed a $16,value on their Summer Winds Resort and a $16,value on our Parkway ResortSince the $16,value of both resorts was the same amount, then Summer Winds Resorts should be willing to trade their resort for our Parkway ResortAll future money we spend at a Summer Winds Resort will be money in their pocketsWe will sign this contract and Summer Winds can take their time selling our Parkway ResortIf they sell it for $16,000+ they can keep the differenceThis is more than a fair deal for both parties and no money has to be exchanged No other scenario other than the one we presented in paragraph will be acceptable to usWe are tired of repeating ourselves over and over againIf Summer Winds will not accept this agreement, then send us the cancellation papers immediately [redacted] & [redacted]
Initial Business Response / [redacted] (1000, 9, 2016/08/12) */ Dear ***, We have looked into this matter and find the resale is not guaranteed per the contract and resale disclosureWe offer a listing of the unit via a broker VSI that we have no control over We do not wish to cause a hardship to our owners, so we will offer a release from the contract with no refund If Ms [redacted] would like to do the release with no refund she may contact me at XXX-XXX-XXXX and I will see the contract is closed Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do want out of this contract because of the and inaccurate information that the sales person gave meI want a full refund of all money that I have paidI will not give them over $9,when they lied to me over and over againThat is bad business on their part, not mineThe whole process was very misleading Final Consumer Response / [redacted] (4200, 23, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried to contact ***I have not been able to get through to himThe exact amount that this company has taken from me is $6,My original estimate included a downpayment of $but realize now that it was $I paid a down payment of $on June 19, Automatic withdrawal started in August of for an amount of $This brings the total to $6, I am willing to make an agreement but not to give this company over $6,for their lack of following through and lies to get customersI am just saddened that a growing company like this one would need to do this in order to get sales I am not at a financial place in my life to take a $6,lossI have already mentioned that I am a single mom trying to put two children through college by myselfI am a high school teacher that is trying to stay afloat financiallyThe salesperson, ***, knew all of this but still sold me this property with lies and misinformation I have not used any of the timeshare services and have not paid any maintenance feesTherefore, I do not see what the issue isYou are a large corporationReturning my money and canceling the contract will not hurt you at allIt will devastate me We need to reach an agreement and giving you all of my money is not itYou can call me at X-XXX-XXX-XXXX Final Business Response / [redacted] (4000, 21, 2016/08/26) */ Dear ***, As stated in the previous reply, resale is not guaranteed as stated in the resale disclosure In an effort to resolve this I have made an offer of a release with no refundMs [redacted] clams she has paid over $to date when in fact it is only about $ So once again we will allow the contact to cancel with no refundIf Ms [redacted] would like to be release with no refund she may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/03/08) */ Dear ***, We have looked into this matter and find the resale listing was done in May of and is good for one year and will expired in May of this yearAs per the contract and the resale disclosure, resale is not guaranteedI Will attach a copy of the disclosure for review As for time back to [redacted] and other resortsIn the VIP Charter it states that extra week are priced from $to $and the weeks back to [redacted] are based on the current maintenance fees amountAt this time a week back to [redacted] will be $for a bedroom or $for a bedroom well within the amount of the price range agreed toI have attached a copy of the charter for review Maintenance fees are due every three years on this purchase, the HOA will send a bill every year for 1/of the next use years fee, owner can pay it by the yea or wait until the use year and pay the full amount at that timeMo late fees will apply until the use year We will not cancel this contract based on this complaintWe do not wish to cause any hardship to our owners, so we may consider a release from the contract with no refundIf the [redacted] would like to be released with no refund they may contact Customer Service at X-XXX-XXX-XXXX and we will see that account is closed Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (4200, 13, 2017/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are NOT accepting the response from the business as we want out of the contracts we signed and a refund issuedWhy should we walk away owing more than $5,on contracts that were signed under pretenses? We were told information one way from the salesman and then of course the contracts read another wayThey NEVER asked if we wanted to read any of the contracts before signing themThey did, however, tell us the contracts reiterated what we were told by the salesman and we signed themWell, we found out what the salesman told us was not trueThis is not a good value for us and again we are now stuck paying for two timeshares which is unfairIf we would have been told the truth during the initial presentation with the salesman, we never would have signed the contractsWe do not feel this is a good deal and we strongly believe that the contracts should be canceled and all monies paid to date should be refunded to usWe wrote a letter to the company back in December 2016, sent it certified with return receipt requestedWe were hoping to deal with them directly to try and resolve the matter amicably between the parties but we did not get that chance because we NEVER heard from themSigning contracts under pretenses should be a good enough reason to make the contracts invalid and therefore the contracts should be canceled and all monies paid to date by us should be refundedThis company should not benefit from people signing contracts that DO NOT represent what they were told during a sales pitch and led to believe what they were signing was true and correct Final Business Response / [redacted] (4000, 11, 2017/03/08) */ ***Document Attached***
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Dear [redacted] I had a nice conversation with Mr [redacted] and he now understands the program and we will be helping him on how to use it Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 10, 2016/08/04) */ Dear ***, We have looked into this matter and the first year of use is set for 2017, so if Mr [redacted] can call customer service on November 1st he can place his week for into the maintenance fee reimbursement program and receive $of his fees back as he was told As for the resale of the Welk Resort, it was listed and the listing is good for one year, so we still have time to see if it sellsAlso per the contract and the resale disclosure, resale is not guaranteed I will be happy to call VSI and see if I can help it move a bit faster, but again there is not guarantee of the sale Mr [redacted] can call customer service at X-XXX-XXX-XXXX to get his week into the MFRP Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/08/19) */ Mr [redacted] continues nice words that have no meaning because of Summerwinds' actionIf he could provide some proof that VSI has actually sold a timeshare from a Summerwinds referral, it would be meaningfulThe VIP membership states Maintenance Fee Reimbursement up to $with no exceptions and is signed by Summerwinds' managerAlso, I have a text message from [redacted] which state no maintenance fee Final Business Response / [redacted] (4000, 20, 2016/08/19) */ Dear ***, I am sure Mr [redacted] can provide Mr [redacted] with information on his sales as we have no control over his companyI can tell you he has been in business for over years and I am sure he would not be around if he was not selling something As for the maintenance fee reimbursement the information is in the rules and regulations found in the binder they received at the time of saleAgain if Mr [redacted] calls November 1st he will not have any problem getting his week into the MFRP and getting his $back Again, Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ Dear Rose, Mr [redacted] has retained the services of a private attorneyWe have sent documents to the attorney and this matter will be resolved via the attorney Thanks for your time and concern with this matterIf ou have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Our Attorney's Office has contacted us that Summerwinds Resort Services ' [redacted] has agreed to refund the entire amount $9, [redacted] sent a release form for us to signOur Attorney has made some modifications to the release and an agreement has been reachedA new lease was signed by us, but was not signed by [redacted] LLC, Joseph [redacted] ***, Managing MemberIt is taking a long time to get their signature on the leaseI hope the lease agreement will be signed soon and we can bring this to closure so further action will not be neededI prayed for you [redacted] for God will hold you accountable for your actions
I was double checking this to see if Summer Winds had responded and saw that I accepted the response from them However, when I was reading this, I did it from my phone and I never actually saw his response until just nowI thought I was accepting the message from the Revdex.com that they had forwarded my complaint to a different areaI think it may be because I was clicking on it from this email link I never did receive an email that said the business that responded Is there a way to open this back up? When I read the message from Mr [redacted] just now, I contacted him, but have not gotten a response and I would rather have the communication go through a different source in writing than a phone call (given the circumstances) At this point, I am not satisfied with the response as I am certain he will ask me to spend more money to get what we thought we were purchasing originally I would not be opposed to paying the maintenance fees each year, but do not want to have to pay to 'upgrade' Please let me know if there is anything I can do to leave this open until it is resolvedOr change it to an unacceptable response until I hear back from him?Thank you, [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2016/12/01) */ Dear ***, We have looked into this matter and the only complaint I see is they do not understand how the referral program works, once they send us names we call them and sell them a packageIf they tour owner get a check if they purchase owner get a bigger checkin looking at the records we do not see that any names have been sent to us The other matter of the contract being a Triennial, it was covered in the contract closing As Mr [redacted] stated in his complaint, he has stopped payment to the lender and is in default of the contractWe will allow this contract to be closed and he will forfeit all payments made to date It will take about to days to close the contract out, he will receive a letter from the contracts department once it is doneNothing will be needed from Mr [redacted] to close the account Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As long as by "Closing" the contract, this relieves us of Any and All Monetary Obligations, to the "Lender"/ "Summer Winds Resort" Any Property,Federal, State County, or City taxesMaintenance Fees, and everything that was incurred due to this contract# XXXXX Then "Yes" we will accept this resolution [redacted] And [redacted] Final Business Response / [redacted] (4000, 17, 2016/12/16) */ Dear ***, Yes by closing the contract Mr [redacted] will no longer have any obligations to the contract or any payments or fees associated with the ownership I will have the contracts department close the account and he will receive a letter from the contracts department that the account has been closed within days Again Thanks for you time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Compliance officer Summer winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/04/28) */ Dear Rose, We have looked into this mater and find that yes the first year of use was set for 2013, the maintenance fees were not paid until January 22nd of The contract is for Yellow season so the first nine weeks of the year are open for booking or banking, the note below is from the TPI agent that talked to her on January that if the week was used she would be able to exchange it, if not she would lost the week The week was never picked up, so she was not able to exchange in (XXXX-XX:XX) XX [redacted] Sw ***: Owner called in wanting to do MFRPAdv unable to do program this lateAdv she can dep AW to hopefully travel at a later timeAdv if cxls dep; $feeAdv of $UG to travel in RED seasonShe is aware if no one picks up wk; wk lost is her next use year and she has not paid the maintenance fees for this year so her week has been lost again due to non payment of feesIf Mrs [redacted] is willing to pay her fees we will do a onetime banking into her Interval International account so she can exchange her week for this year and travel Mrs [redacted] must remember that her week in the first nine weeks of the year and she should be calling in November prior to her use year in to set a date or bank the week so it won't be lost Mrs [redacted] can call customer service anytime with questions on how to use her purchase at X-XXX-XXX-XXXX We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/10) */ To: [redacted] 1) When we were recruited at the meeting, we were told first that not only would we have a week every yearsWe also would have what they called BONUS WEEKS which we could use any time and any place 2) As we spoke of getting the time share [redacted] , and [redacted] said that because the time share was at such a prestigious resort there would no problem to trade our week for any other place in the US or any other country(They all neglected to share that the time share that was being sold to us was for the first weeks of the yearAnd why would anyone want to go to Branson in Jan or FebAre the waterslides working then?) I tried numerous times to find a place in Wisconsin to trade our week for(Because our "salesman" said there were several resorts that would be available for us to book in Wisconsin.) From the time we got our time share and the ability to log in was at least several months and then every attempt to log in failed (password [redacted] to us was incorrect?) at that time I attempted to contact Summer Winds via their website and received no response EVER 3) I have not seen anywhere in our papers where it shows that our Tri-C "yellow" season 2Bd cottage is listed as only the first weeks of the yearIf we were actually told that we would NEVER had even considered the purchase of this time shareWhy on earth would someone from Wisconsin even consider purchasing a time share that would be used or required to trade for someone else to use in January or February in Branson? That is insane!!! 4) When I did talk to someone to talk about a trade they said that someone would have to want our week before we could trade for the place and week that we wantedWhy would anyone want our week? It is certainly not in the middle of the summer when the weather is niceSo the possibility of trading our week for any other week is 5) We were also told that we would NEVER have to pay the maintenance fee because we could always bank it and someone else WOULD always take our week if we didn't use itThey neglected to tell us that you need to pay the maintenance fees first and then maybe they can rent out our week, that there is no guarantee of getting any maintenance fees returned to usI was told that when they sent out the billings for the maintenance fees 6) The salesmen that we dealt with namely [redacted] , [redacted] and [redacted] gave a phone number to call to get assistance with our time share which I never was able to get an answer Final Business Response / [redacted] (4000, 17, 2017/03/22) */ ***Document Attached [redacted] Dear Jeff, Again this purchase was made in and Ms [redacted] has use it and should by now understand how the program worksOnce again I will reply to each of her concerns listed You can purchase bonus weeks anytime and travel as often as you wishPrices run from $to $ 2.Yes you can exchange your week and travel to other locations, it is not a problem for a yellow week owner to exchangewe do have owners travel to Branson in the early part of the year, and yes Branson has a water slide that is open year round I have enclosed documents that show this to be a Triennial C yellow unit Someone wanting the week is not the owners problem, once it is banked the owner can exchange the week and no matter what the exchange co is able to use the unit or not the owner still is able to travel It is called a reimbursement program, so yes they have to be paid before we can reimburse them Again this is all part of learning how to use the purchase, our customer service department is always willing to help owner understand how to get the most out of the ownershipjust call us at X-XXX-XXX-XXXX and we will be happy to help So once again we will not cancel the contract from Thanks for your time and concern with this materif you have any questions, please feel free to let me know [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2015/09/10) */ Dear Rose, We have looked into this matter and find the purchase was made over a year ago, so the resale listing has expiredPer the contract there is no guarantee of resale We will be happy to contact the resale agent and have the listing reinstated until it is sold at no cost to the [redacted] 'sIf they wish to have it relisted they can contact me at X-XXX-XXX-XXXX As for week in Wisconsin, as of today the Summer Winds Travel has weeks listed in bedroom units for only $per week, this is only $per nightIf Mr [redacted] would like to book one of the week he may contact the Summerwinds Travel at 1-888-898-and set a dateThey have over weeks listed at this time for only $ We will not cancel this contract based on this complaintAgain if Mr [redacted] want to have us relist the unit for resale, he may contact me at the number above Thanks for your time and concern with this matter Floyd [redacted] Customer Service Manager Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want to do any further business with this company or give them any more money for maintenance fees or exchanges as I believe we were not given the correct information about the selling of our other timeshareWe were not informed that the listing would only be for a yearI called the properties in Door County that they said would be available and there is no availability as we were told there would beWe would have to deposit our "exchange" on Jan1st and hope that something would be available at the property we wanted for spring or summer when our children could take advantage of itOur Mexico property does not carry a deed with it and they did not point that out when they were making their sales pitch to usThey assured us their property was such a good place and we could easily exchange itWe do not want to do any further business with this company as we believe we were given information verballyWhen signing a mortgage, they carefully go over each step of the contract and this was not the case with Summer WindsWe were dealing with some medical issues last year and did not respond earlier and when we did contact [redacted] they did not have anything available! We do not wish to use Summer Winds or Exchange it for anythingI really feel that there are many young families and elderly people who are being taken advantage of in order to sustain this companyThey are offered free tickets to get them to come and just "hear" about the property and see it and then they are pressured into buying Final Business Response / [redacted] (4000, 13, 2015/09/16) */ Dear Rose, The resale listing was only set for one year, so again we will have the unit relisted at no cost to Mr [redacted] until the unit is sold In reading the reply I can see Mr [redacted] is having a hard time understanding how the program worksOwners do not call the resort for reservations, they call the Summer Winds Travel to book the weeks for the $At this time the Summerwinds Travel has units listed in Wisconsin for only $per week in a bedroom unit, again that is only $per night Yes they can place the week into [redacted] for exchange in and they will not pay an exchange fee, as we pay all owners exchange fees If the [redacted] 's wish to they can list the unit for sale with a broker of their choice and have the unit sold Again we will be more than happy to help them to better understand how the program works and how to get the reservation they wantWe will not cancel or refund this contract Floyd [redacted] Customer Service Manager Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/04/21) */ Dear [redacted] We have looked into this matter and find the purchase is for a Triennial useThe POA will send a statement every year for 1/of the next use years maintenance feesThe owner can pay it by the year or wait until the use year to send the full amountOn this contract the first use year is set for Owners can travel any time they wish, they can buy the time as they need itPer the contract and VIP charter extra weeks run from $to $from the Summerwinds travel or Interval InternationalOwner can request travel to anyplace they want to go, not all location will have a resort, sop the Summerwinds Travel may have to see about a hotel or some other type of accommodations The resort will not allow someone on the property unless they are staying in the unitsAn owner can stop by the sales office and get a day pass [redacted] will allow them to visit the property for the day This is to keep the resort secure for owners and children on property The reason we are not registered with the Revdex.com is the Southwest Missouri office will not allow any timeshare to register with them We are always will to help owner to better understand the purchase and how to get the most out of the programThey can call customer service anytime at X-XXX-XXX-XXXX for help or questions Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were lied to during the entirety of the presentation and the days followingWe also called in to get more information just a few weeks ago, and received more informationWe were told we could book from anywhere between $and $499, which was made to sound like a good deal, when we are already paying thousands of dollars for a program that we cannot even use until I never even received a lto even be able to go on the website until we recently filed our complaint with the Revdex.comI will also be filing a complaint with the Illinois Attorney General Consumer Fraud BureauThe bottom line is, we just want a refund for the money paid already and a halt to future payments Final Business Response / [redacted] (4000, 13, 2016/04/26) */ Dear [redacted] Again per the contract all extra weeks are priced from $to $this is on the VIP Charter and the purchaser Acknowledgment item # that the [redacted] 's both Initialed and signed The first year of use has nothing to do with them being able to travel, they can travel anytime by purchasing the time and going Again we are willing to help them better understand the ownership by calling customer service at X-XXX-XXX-XXXX anytime for help Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts
Dear Sir, We have looked into this matter and found that Mrs [redacted] was sending the e mails to the wrong address Ms [redacted] did not receive themShe was leaving the s off the end of resorts in the address [redacted] @summerwindsresort.com Ms [redacted] has received her request for her many travel destinations she is wanting for 2018,at this time she is working on the request and sending e mails back to Mrs***I have been cc on the e mails so I can confirm she is now receiving them I can supply the e mail chain if need be Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 13, 2016/02/17) */ Dear [redacted] We have had the sales manager contact Mr. [redacted] on this matter. We have tried to help him understand the purchase and how to get the most out of it. The sales manager has explained how he can use the ownership every year just... by purchasing the weeks as he needs them. Mr. [redacted] had a five day right to look over the contract and cancel it if he wanted. We will not cancel or refund this contract based on this complaint. Thanks for your time and concern with this matter. [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disappointed with Summer Winds on this decision. I feel they are VERY unethical about their sales process. We asked them very specific questions about our purchase & they flat out lied & told us what they thought we "Wanted to hear" in order to get the sale. I hope that the BBB sends out a Secret Shopper to one of their presentations so they can see what they are doing & how they manipulate and lie to people. I do hope this gets publicly posted on the BBB web site. If someone out there is reading this I highly suggest that RUN not walk away from any presentation by Summer Winds. They will look you in the eye & lie straight to you and tell you what you want to hear even though it is NOT the truth in order to get you to buy. By the time you get you ID number to try to use their web site & book a trip you are past your "5 day cancellation period". When you catch them in their lies they will tell you there is nothing they can do for you. Make sure to do your homework on them before you buy. Check out the internet & you will see there are MANY others besides me that have been taken advantage of & lied to. Final Business Response / [redacted] (4000, 21, 2016/03/03) */ Dear Rose, We have all talked to Mr. [redacted] on this matter and he flat out refuses to listen to anything we have to say. The sales person told him the purchase was an every three year ownership and that he can purchase extra weeks every year and have as many as they wish. Yes the maintenance fees can be refunded in the amount of $499.00 as he was told for his use year. Mr. [redacted] also states he wanted to travel for Christmas, but he didn't call our office until December 28,2015 to check on any travel. The Interval International membership was active on December 31,2015 as it takes a little time to get the information to them and have the owners placed into that system, but this would not have stopped them from traveling for Christmas. Everything Mr. [redacted] has stated as a concern he can do. We feel that Mr. [redacted] also had a responsibility to look over his contract and call with any questions or concerns he may have had within the five day right to cancel the contract. He has made no effort to use the program so he is not able to determine if the ownership works. In effort to resolve this matter we will offer a refund of $8000.00 the remaining amount will cover the administrative cost of the sale. We feel this is a fare offer due to the fact that Mr. [redacted] was so unwilling to listen to anything we had to say and that he a responsibility to review his contract and cancel within the five days allowed by law. If Mr. [redacted] would like to accept the above offer he may contact meat XXX-XXX-XXXX and I will get the cancellation process started. Again thanks for your time and concern with this matter. [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (2000, 23, 2016/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their $8000 refund offer to cancel out the contract.
Initial Business Response / [redacted] (1000, 9, 2016/08/26) */ Dear ***, We have looked into this matter and as per the contract and resale disclosure, resale of units are not guaranteed as we have no control over the resale agent or the market Our records show that payments to the lender have been stopped and the account is in default At this time we are willing to offer a full release from the contract with no refund, we will close the account and contract If [redacted] would like to have the contract closed with no refund, she may contact me at X-XXX-XXX-XXXX and I will see that it is done Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that Summer Winds Resorts owes me the full amount that I have asked for due to the misrespentation of their employeeI am going to request that you at least pay me back the maintenance fee that was for the next yearsYes, we do want you to close out the account and contract but due to the promises made in the past by your representatives and the hidden costs we want you to send the canceled out contract directly to us by mail at [redacted] XXXXXWe don't want to have any further contact with anyone representing your companySincerely [redacted] and [redacted] Final Business Response / [redacted] (4000, 17, 2016/09/09) */ Dear ***, We will agree to the refund of the maintenance fee payment that was made on the account and we will refund $to [redacted] and close the contract with no refund of any amount paid toward the contract We will close the account and send [redacted] a letter to confirm the contract was closed Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts Final Consumer Response / [redacted] (2000, 20, 2016/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the proposed resolution because we are ready to be completely finished with your companyUnderstand we our opinion has not changed at all about your businessYour company is NOT to be TRUSTED
Initial Business Response / [redacted] (1000, 5, 2017/06/23) */ [redacted] We will cancel and refund this contractMs [redacted] will have a full refund within days as per Missouri Law Thanks for your time and concern with this matter If you have any questions, please feel free to contact me at [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/01/27) */ Dear ***, We have looked into this matter, and yes we do have ADA approved unit with full roll in showers They are limited and the owner must request the unit at the time of booking We do pay the first year of the Interval International membership, after that the owner will pay the membership fees and we will pay the exchange fees for the ownerII may offer a smaller unit on exchange but it is up to the owners if they want to except it Mrs [redacted] has requested an annulment of the contract with no refund, if she wants to have this done she may contact me and I will have the contract closed with no refund Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can't find a copy of any correspondence asking to have the contract annulled with no refundTo date we have spent $6,I accept responsibility for the purchase and feel a refund of 50%, plus $is equitableOtherwise there will be no incentive to review questionable sales practices and the same thing could happen to someone elseYou really do need to spend time with someone permanently disabled to appreciate the challenges presentedIt is my belief that without significant increases in cost, ALL showers in [redacted] modified units could be made roll-inWe were told repeatedly in the first sales presentation that every 13th unit was 'handicap accessible'I continued to use the reference 'roll-in-shower' because handicap accessible doesn't help our situationCan you tell me exactly how many roshower units exist in your development? I was told by the second salesman that we still had to pay maintenance fees ($589.00) which I did - however when I spoke later with our concierge, I was told the timing of our second purchase meant we did not have to pay that feeI paid Interval for and I understand the first year on a new contract is free I contacted the Customer Service Manager on June 11, 2015, requesting we be released from our contract, giving him the reasons (unavailable roshower units and day stays)His response was to book early and 'call the 1-number and they would be happy to help me there.' I made a HUGE mistake in believing what was verbally presented to me and should have taken all the documents to be reviewed by an attorney before signing I sincerely appreciate the Revdex.com's help in this matterI want at least half my money plus $returned and wish I had the power to require truth in advertising! Final Business Response / [redacted] (4000, 17, 2016/02/17) */ Dear ***, I had a nice talk with Mrs [redacted] this morning and we have reached an agreement on this matter I have informed her we will close this matter out in days and she is satisfied with the agreement Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (2000, 20, 2016/02/18) */ I was contacted by phone by [redacted] and we have come to a tentative agreement on this matterHe indicated I should receive a refund in approxdaysUpon receipt of the agreed upon amount, I will contact you and consider this matter closedAgain, I thank Revdex.com for your assistance and feel without your help, the outcome would have been less favorable for me as well as taking a much greater time to settle Judy [redacted] - February 16,
Initial Business Response / [redacted] (1000, 9, 2016/12/01) */ Dear ***, We have looked at the records on this account and see the week was never used and the week has been placed into the MFRP and they will receive a refund of [redacted] on the maintenance fees As for the request for extra time all reservation are subject to availabilityWe offer a first right of refusal in our contract, it is not a buyback program Customer service is always willing to help our owner to better understand the purchase and how to use itJust call X-XXX-XXX-XXXX and they will be happy to help We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matter [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Dear [redacted] We have looked at the records on this tour and found that the income marked on the check in sheet did not meet the requirements for the programThis had nothing to do with the age of the customers as we take customers form the age of and up every day We do not allow customer to go back and change information on the check in worksheets We did allow them to have the hotel room for the one night for the cost they paid for the package If they had purchased the hotel it would have been [redacted] so they did save money We will not refund the [redacted] paid for the package as we did allow the hotel room with no problems Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/11/16) */ Dear ***, We have been a little bit behind, The check did go out yesterday to close this matter out Thanks for your time and concern with tis matter [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) While there is a claim the check went out yesterday, there is no mention of the return of the original deed for our [redacted] property, nor an indication of the amount of the checkAs I understand we have days to reply, I am responding now with a "no" in terms of acceptanceIf the check arrives in the stated amount along with the original deed, we will accept the responseHowever, we do find it frustrating that we can receive all kinds of calls and emails to send them money, but they seem always "behind" when providing responses to emails and the refund Final Consumer Response / [redacted] (4200, 11, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will be happy to accept once everything has been receivedThank you Final Business Response / [redacted] (4000, 9, 2016/11/17) */ Dear ***, Ok the check # is XXXXX again sent out November 16th In years I have never put the amount of a check in a reply and never will I just talked to TSTI and they will be sending the deed for the Valdora unit out Again thanks for your time and concern with tis matter [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/03/04) */ Dear Rose, As per the resale disclosure, the resale of other units is never guaranteedOur records show the [redacted] 's have use the week in and have placed the week into the MFRP for reimbursement They have talked to customer service a few time and have asked how to sell the unit and was given information to help them We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX Sincerely [redacted] Elliott Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were never given a reliable course of action to sell our timeshareWe were told to pay a third party organization called VSI vacation service international $to sell our property, which we did and never heard a word from their rep named Ed MageeWe were told point blank that a previous timeshare we owned would be sold to pay the purchase price of stormy point propertyWe were never told the stormy point property was a biannual use propertyTold we could use the resort days after finalization of contractsWe were told after all existing property at stormy point was sold the stormy point management would "maybe" buy back some propertyThis was the information Mr [redacted] gave me to "help" me sell our propertyWe tried to use the $" get away " program but found no inventory was availableWe did exchange a week of property use in not and are still waiting for our rental reimbursment fees for this year, we have never spent one day or night at stormy pointWe were bold face lied to and have read many reviews from people who have also been swindled by this organizationThis is why Im filing this complaint so hopefully other innocent people are not taken advantage ofShame on the management at stormy pointI will never come to your resort and want reimbursment for money spent and termination of our contract Final Business Response / [redacted] (4000, 18, 2016/03/22) */ ***Document Attached [redacted] Dear Rose, I will address each concern Mrs [redacted] has listed below VSI is a listing agent, we have no control over them and the resale disclosure states we have no control over them, and if the unit is not sold the buyer is not entitled to a refund from Summerwinds Resorts The listing was good for one year and has expiredAgain we will be happy to have the unit relisted at no cost The first item on the purchasers acknowledgment states the contract is for even years this was initialed by them at the closing Yes owners can use the resort as soon as the contract is closedIn most cases days Yes we do offer a first right of refusal, once the property is sold out we may buy some units backWe are still building units at Stormy Point, so we are not sold out yet Summerwinds Travel has over weeks listed for $& $every week, the inventory changes every Monday night The reservation for this year is set for June 6, so the check for the reimbursement will be sent out days after that date It is hard to understand hold it can be said this was a bold face lie, when you agreed to the contract and had days to review the contract and ask questions or cancel if you did not agree with the terms of the contract I have enclosed a copy of the resale disclosure and the purchasers acknowledgment Again we will be happy to relist the other unit until it is sold at no cost, we will not cancel and refund a contract from for the lack of resale Thanks for your time and concern with this matter [redacted] Elliott Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Dear Rose, Below is the reply I sent to Mr [redacted] on May 1st, it explains the resale listing and that it was not a trade in at allThe value is the listing for $16,Once sold he will receive the listing amount unless he makes a deal with the agent for a lesser amount Resale is not guaranteed, so no one can give him a guaranteed priceAt this point in time Mr [redacted] has not made any payments and is in default of the contract In my latter of May1st I enclosed a copy of the resale disclosure and a copy of the resale worksheet showing the list price for the unit set at the $16,price Thanks for your time and concern with this matter Dear Mrand Mrs [redacted] , I have received your letter and reviewed your concerns, the Parkway resort was not a trade in, it is a resale listing with VIS a resale agentthe listing price was set for $16,( copy enclosed ) The resale of this unit is like selling your home, you set a price and if an offer is made you can take the offer or counter the offerSo no one will be able to confirm a price until it is soldThe asking price was set for the $16,you are askingAs per the contract you agreed to the Resale Disclosure ( copy enclosed) that states we did help list a unit for resale and we do not guarantee that sale So at this point you are in default of the contract due to stopping the payments to the lender If the account is not brought up to date and is allowed to go days without payment the account will closed as a default and you may lose everything you have paid to date If you have any questions, please feel free to contact me or customer service at X-XXX-XXX-XXXX Sincerely, [redacted] Customer Service Manger Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again [redacted] Elliott is not addressing the guaranteed trade in value of $16,stated to us by [redacted] Austin in our time share meeting on March 7, We are not disputing what Mr [redacted] Elliott stated when he said the $16,in paragraph above is a listing price for our Parkway ResortHowever, Summer Winds Resorts omitted the guaranteed $16,trade in value of our Parkway Resort in writing in contract number XXXXX if our Parkway Resort was not sold within yearThis is what was stated to the four of us by [redacted] Austin on March 7, and this was the only reason we even considered buying into the Summer Winds Resorts Once again it seems apparent to us that Summer Winds Resorts has no intention of honoring the words of [redacted] Austin or [redacted] (see letter dated May 11, 2016) If this is not perfectly clear what we need in writing or what was omitted from contract number XXXXX, call me at XXX-XXX-XXXX[redacted] Final Business Response / [redacted] (4000, 10, 2016/05/26) */ Dear [redacted] I have talked to sales and found out what Mr [redacted] is referring toThe sales rep told him if the unit is not sold within one year he can trade the unit in with us and it will have a value of $16, They cannot put this in the contract because it is contingent, on the price being the same one year laterBut the sales staff feel it will be no problem Again thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (4200, 12, 2016/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] response is not acceptable to us because Summer Winds will not put the $16,guaranteed trade in value of our Parkway Resort in writingOf course, the sales staff feels like this will not be a problem one year laterI believe what [redacted] and the sales staff are really saying is: we will put in writing the trade in value of $16,for your resort but if your unit is not sold within one year, then the trade in value of $16,becomes contingent upon the value after one yearSuppose one year later at their discretion $8,becomes the new value, then will that be the new trade in value of our unit? The statement by [redacted] does not guarantee the $16,trade in value of our Parkway Resort and has absolutely no meaning to usOnce again, the only reason we even considered buying into the Summer Winds Resorts was the $16,guaranteed trade in value of our resortThe true value of a time share unit is not the listing price of the property but the actual amount the unit sells forYour response is not a guaranteed trade in value but instead a play on words I checked with Vacation Services International, the agent listing our Parkway Resort about a month ago and they had many Parkway Resort properties for sale from $2,- $30,000+ and some of these properties have been on the market for over two yearsOn May 27, I again checked the VSI website at http://vacationservicesinternational.com/ and they have a total of time share resorts available from $2,- $43,I'm sure that many of these are Parkway Resorts that are not sellingDo you think that maybe Summer Winds Resorts is overstating the value of our property so we would buy their property? On August 31, - September 7, we visited the [redacted] Resort in Genoa, NevadaWe also went to a time share meeting at their resort and we did not buy their property because they overstated the value of their resort and they would only give us a trade in value of $8,for our resort We believe for this deal to go through there is one and only one scenario that can now be accepted by usAt the March 7, sales meeting, Summer Winds Resorts and [redacted] placed a $16,value on their Summer Winds Resort and a $16,value on our Parkway ResortSince the $16,value of both resorts was the same amount, then Summer Winds Resorts should be willing to trade their resort for our Parkway ResortAll future money we spend at a Summer Winds Resort will be money in their pocketsWe will sign this contract and Summer Winds can take their time selling our Parkway ResortIf they sell it for $16,000+ they can keep the differenceThis is more than a fair deal for both parties and no money has to be exchanged No other scenario other than the one we presented in paragraph will be acceptable to usWe are tired of repeating ourselves over and over againIf Summer Winds will not accept this agreement, then send us the cancellation papers immediately [redacted] & [redacted]
Initial Business Response / [redacted] (1000, 9, 2016/08/12) */ Dear ***, We have looked into this matter and find the resale is not guaranteed per the contract and resale disclosureWe offer a listing of the unit via a broker VSI that we have no control over We do not wish to cause a hardship to our owners, so we will offer a release from the contract with no refund If Ms [redacted] would like to do the release with no refund she may contact me at XXX-XXX-XXXX and I will see the contract is closed Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do want out of this contract because of the and inaccurate information that the sales person gave meI want a full refund of all money that I have paidI will not give them over $9,when they lied to me over and over againThat is bad business on their part, not mineThe whole process was very misleading Final Consumer Response / [redacted] (4200, 23, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried to contact ***I have not been able to get through to himThe exact amount that this company has taken from me is $6,My original estimate included a downpayment of $but realize now that it was $I paid a down payment of $on June 19, Automatic withdrawal started in August of for an amount of $This brings the total to $6, I am willing to make an agreement but not to give this company over $6,for their lack of following through and lies to get customersI am just saddened that a growing company like this one would need to do this in order to get sales I am not at a financial place in my life to take a $6,lossI have already mentioned that I am a single mom trying to put two children through college by myselfI am a high school teacher that is trying to stay afloat financiallyThe salesperson, ***, knew all of this but still sold me this property with lies and misinformation I have not used any of the timeshare services and have not paid any maintenance feesTherefore, I do not see what the issue isYou are a large corporationReturning my money and canceling the contract will not hurt you at allIt will devastate me We need to reach an agreement and giving you all of my money is not itYou can call me at X-XXX-XXX-XXXX Final Business Response / [redacted] (4000, 21, 2016/08/26) */ Dear ***, As stated in the previous reply, resale is not guaranteed as stated in the resale disclosure In an effort to resolve this I have made an offer of a release with no refundMs [redacted] clams she has paid over $to date when in fact it is only about $ So once again we will allow the contact to cancel with no refundIf Ms [redacted] would like to be release with no refund she may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/03/08) */ Dear ***, We have looked into this matter and find the resale listing was done in May of and is good for one year and will expired in May of this yearAs per the contract and the resale disclosure, resale is not guaranteedI Will attach a copy of the disclosure for review As for time back to [redacted] and other resortsIn the VIP Charter it states that extra week are priced from $to $and the weeks back to [redacted] are based on the current maintenance fees amountAt this time a week back to [redacted] will be $for a bedroom or $for a bedroom well within the amount of the price range agreed toI have attached a copy of the charter for review Maintenance fees are due every three years on this purchase, the HOA will send a bill every year for 1/of the next use years fee, owner can pay it by the yea or wait until the use year and pay the full amount at that timeMo late fees will apply until the use year We will not cancel this contract based on this complaintWe do not wish to cause any hardship to our owners, so we may consider a release from the contract with no refundIf the [redacted] would like to be released with no refund they may contact Customer Service at X-XXX-XXX-XXXX and we will see that account is closed Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (4200, 13, 2017/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are NOT accepting the response from the business as we want out of the contracts we signed and a refund issuedWhy should we walk away owing more than $5,on contracts that were signed under pretenses? We were told information one way from the salesman and then of course the contracts read another wayThey NEVER asked if we wanted to read any of the contracts before signing themThey did, however, tell us the contracts reiterated what we were told by the salesman and we signed themWell, we found out what the salesman told us was not trueThis is not a good value for us and again we are now stuck paying for two timeshares which is unfairIf we would have been told the truth during the initial presentation with the salesman, we never would have signed the contractsWe do not feel this is a good deal and we strongly believe that the contracts should be canceled and all monies paid to date should be refunded to usWe wrote a letter to the company back in December 2016, sent it certified with return receipt requestedWe were hoping to deal with them directly to try and resolve the matter amicably between the parties but we did not get that chance because we NEVER heard from themSigning contracts under pretenses should be a good enough reason to make the contracts invalid and therefore the contracts should be canceled and all monies paid to date by us should be refundedThis company should not benefit from people signing contracts that DO NOT represent what they were told during a sales pitch and led to believe what they were signing was true and correct Final Business Response / [redacted] (4000, 11, 2017/03/08) */ ***Document Attached***
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Dear [redacted] I had a nice conversation with Mr [redacted] and he now understands the program and we will be helping him on how to use it Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 10, 2016/08/04) */ Dear ***, We have looked into this matter and the first year of use is set for 2017, so if Mr [redacted] can call customer service on November 1st he can place his week for into the maintenance fee reimbursement program and receive $of his fees back as he was told As for the resale of the Welk Resort, it was listed and the listing is good for one year, so we still have time to see if it sellsAlso per the contract and the resale disclosure, resale is not guaranteed I will be happy to call VSI and see if I can help it move a bit faster, but again there is not guarantee of the sale Mr [redacted] can call customer service at X-XXX-XXX-XXXX to get his week into the MFRP Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/08/19) */ Mr [redacted] continues nice words that have no meaning because of Summerwinds' actionIf he could provide some proof that VSI has actually sold a timeshare from a Summerwinds referral, it would be meaningfulThe VIP membership states Maintenance Fee Reimbursement up to $with no exceptions and is signed by Summerwinds' managerAlso, I have a text message from [redacted] which state no maintenance fee Final Business Response / [redacted] (4000, 20, 2016/08/19) */ Dear ***, I am sure Mr [redacted] can provide Mr [redacted] with information on his sales as we have no control over his companyI can tell you he has been in business for over years and I am sure he would not be around if he was not selling something As for the maintenance fee reimbursement the information is in the rules and regulations found in the binder they received at the time of saleAgain if Mr [redacted] calls November 1st he will not have any problem getting his week into the MFRP and getting his $back Again, Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ Dear Rose, Mr [redacted] has retained the services of a private attorneyWe have sent documents to the attorney and this matter will be resolved via the attorney Thanks for your time and concern with this matterIf ou have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Our Attorney's Office has contacted us that Summerwinds Resort Services ' [redacted] has agreed to refund the entire amount $9, [redacted] sent a release form for us to signOur Attorney has made some modifications to the release and an agreement has been reachedA new lease was signed by us, but was not signed by [redacted] LLC, Joseph [redacted] ***, Managing MemberIt is taking a long time to get their signature on the leaseI hope the lease agreement will be signed soon and we can bring this to closure so further action will not be neededI prayed for you [redacted] for God will hold you accountable for your actions
I was double checking this to see if Summer Winds had responded and saw that I accepted the response from them However, when I was reading this, I did it from my phone and I never actually saw his response until just nowI thought I was accepting the message from the Revdex.com that they had forwarded my complaint to a different areaI think it may be because I was clicking on it from this email link I never did receive an email that said the business that responded Is there a way to open this back up? When I read the message from Mr [redacted] just now, I contacted him, but have not gotten a response and I would rather have the communication go through a different source in writing than a phone call (given the circumstances) At this point, I am not satisfied with the response as I am certain he will ask me to spend more money to get what we thought we were purchasing originally I would not be opposed to paying the maintenance fees each year, but do not want to have to pay to 'upgrade' Please let me know if there is anything I can do to leave this open until it is resolvedOr change it to an unacceptable response until I hear back from him?Thank you, [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2016/12/01) */ Dear ***, We have looked into this matter and the only complaint I see is they do not understand how the referral program works, once they send us names we call them and sell them a packageIf they tour owner get a check if they purchase owner get a bigger checkin looking at the records we do not see that any names have been sent to us The other matter of the contract being a Triennial, it was covered in the contract closing As Mr [redacted] stated in his complaint, he has stopped payment to the lender and is in default of the contractWe will allow this contract to be closed and he will forfeit all payments made to date It will take about to days to close the contract out, he will receive a letter from the contracts department once it is doneNothing will be needed from Mr [redacted] to close the account Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As long as by "Closing" the contract, this relieves us of Any and All Monetary Obligations, to the "Lender"/ "Summer Winds Resort" Any Property,Federal, State County, or City taxesMaintenance Fees, and everything that was incurred due to this contract# XXXXX Then "Yes" we will accept this resolution [redacted] And [redacted] Final Business Response / [redacted] (4000, 17, 2016/12/16) */ Dear ***, Yes by closing the contract Mr [redacted] will no longer have any obligations to the contract or any payments or fees associated with the ownership I will have the contracts department close the account and he will receive a letter from the contracts department that the account has been closed within days Again Thanks for you time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Compliance officer Summer winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/04/28) */ Dear Rose, We have looked into this mater and find that yes the first year of use was set for 2013, the maintenance fees were not paid until January 22nd of The contract is for Yellow season so the first nine weeks of the year are open for booking or banking, the note below is from the TPI agent that talked to her on January that if the week was used she would be able to exchange it, if not she would lost the week The week was never picked up, so she was not able to exchange in (XXXX-XX:XX) XX [redacted] Sw ***: Owner called in wanting to do MFRPAdv unable to do program this lateAdv she can dep AW to hopefully travel at a later timeAdv if cxls dep; $feeAdv of $UG to travel in RED seasonShe is aware if no one picks up wk; wk lost is her next use year and she has not paid the maintenance fees for this year so her week has been lost again due to non payment of feesIf Mrs [redacted] is willing to pay her fees we will do a onetime banking into her Interval International account so she can exchange her week for this year and travel Mrs [redacted] must remember that her week in the first nine weeks of the year and she should be calling in November prior to her use year in to set a date or bank the week so it won't be lost Mrs [redacted] can call customer service anytime with questions on how to use her purchase at X-XXX-XXX-XXXX We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/10) */ To: [redacted] 1) When we were recruited at the meeting, we were told first that not only would we have a week every yearsWe also would have what they called BONUS WEEKS which we could use any time and any place 2) As we spoke of getting the time share [redacted] , and [redacted] said that because the time share was at such a prestigious resort there would no problem to trade our week for any other place in the US or any other country(They all neglected to share that the time share that was being sold to us was for the first weeks of the yearAnd why would anyone want to go to Branson in Jan or FebAre the waterslides working then?) I tried numerous times to find a place in Wisconsin to trade our week for(Because our "salesman" said there were several resorts that would be available for us to book in Wisconsin.) From the time we got our time share and the ability to log in was at least several months and then every attempt to log in failed (password [redacted] to us was incorrect?) at that time I attempted to contact Summer Winds via their website and received no response EVER 3) I have not seen anywhere in our papers where it shows that our Tri-C "yellow" season 2Bd cottage is listed as only the first weeks of the yearIf we were actually told that we would NEVER had even considered the purchase of this time shareWhy on earth would someone from Wisconsin even consider purchasing a time share that would be used or required to trade for someone else to use in January or February in Branson? That is insane!!! 4) When I did talk to someone to talk about a trade they said that someone would have to want our week before we could trade for the place and week that we wantedWhy would anyone want our week? It is certainly not in the middle of the summer when the weather is niceSo the possibility of trading our week for any other week is 5) We were also told that we would NEVER have to pay the maintenance fee because we could always bank it and someone else WOULD always take our week if we didn't use itThey neglected to tell us that you need to pay the maintenance fees first and then maybe they can rent out our week, that there is no guarantee of getting any maintenance fees returned to usI was told that when they sent out the billings for the maintenance fees 6) The salesmen that we dealt with namely [redacted] , [redacted] and [redacted] gave a phone number to call to get assistance with our time share which I never was able to get an answer Final Business Response / [redacted] (4000, 17, 2017/03/22) */ ***Document Attached [redacted] Dear Jeff, Again this purchase was made in and Ms [redacted] has use it and should by now understand how the program worksOnce again I will reply to each of her concerns listed You can purchase bonus weeks anytime and travel as often as you wishPrices run from $to $ 2.Yes you can exchange your week and travel to other locations, it is not a problem for a yellow week owner to exchangewe do have owners travel to Branson in the early part of the year, and yes Branson has a water slide that is open year round I have enclosed documents that show this to be a Triennial C yellow unit Someone wanting the week is not the owners problem, once it is banked the owner can exchange the week and no matter what the exchange co is able to use the unit or not the owner still is able to travel It is called a reimbursement program, so yes they have to be paid before we can reimburse them Again this is all part of learning how to use the purchase, our customer service department is always willing to help owner understand how to get the most out of the ownershipjust call us at X-XXX-XXX-XXXX and we will be happy to help So once again we will not cancel the contract from Thanks for your time and concern with this materif you have any questions, please feel free to let me know [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2015/09/10) */ Dear Rose, We have looked into this matter and find the purchase was made over a year ago, so the resale listing has expiredPer the contract there is no guarantee of resale We will be happy to contact the resale agent and have the listing reinstated until it is sold at no cost to the [redacted] 'sIf they wish to have it relisted they can contact me at X-XXX-XXX-XXXX As for week in Wisconsin, as of today the Summer Winds Travel has weeks listed in bedroom units for only $per week, this is only $per nightIf Mr [redacted] would like to book one of the week he may contact the Summerwinds Travel at 1-888-898-and set a dateThey have over weeks listed at this time for only $ We will not cancel this contract based on this complaintAgain if Mr [redacted] want to have us relist the unit for resale, he may contact me at the number above Thanks for your time and concern with this matter Floyd [redacted] Customer Service Manager Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want to do any further business with this company or give them any more money for maintenance fees or exchanges as I believe we were not given the correct information about the selling of our other timeshareWe were not informed that the listing would only be for a yearI called the properties in Door County that they said would be available and there is no availability as we were told there would beWe would have to deposit our "exchange" on Jan1st and hope that something would be available at the property we wanted for spring or summer when our children could take advantage of itOur Mexico property does not carry a deed with it and they did not point that out when they were making their sales pitch to usThey assured us their property was such a good place and we could easily exchange itWe do not want to do any further business with this company as we believe we were given information verballyWhen signing a mortgage, they carefully go over each step of the contract and this was not the case with Summer WindsWe were dealing with some medical issues last year and did not respond earlier and when we did contact [redacted] they did not have anything available! We do not wish to use Summer Winds or Exchange it for anythingI really feel that there are many young families and elderly people who are being taken advantage of in order to sustain this companyThey are offered free tickets to get them to come and just "hear" about the property and see it and then they are pressured into buying Final Business Response / [redacted] (4000, 13, 2015/09/16) */ Dear Rose, The resale listing was only set for one year, so again we will have the unit relisted at no cost to Mr [redacted] until the unit is sold In reading the reply I can see Mr [redacted] is having a hard time understanding how the program worksOwners do not call the resort for reservations, they call the Summer Winds Travel to book the weeks for the $At this time the Summerwinds Travel has units listed in Wisconsin for only $per week in a bedroom unit, again that is only $per night Yes they can place the week into [redacted] for exchange in and they will not pay an exchange fee, as we pay all owners exchange fees If the [redacted] 's wish to they can list the unit for sale with a broker of their choice and have the unit sold Again we will be more than happy to help them to better understand how the program works and how to get the reservation they wantWe will not cancel or refund this contract Floyd [redacted] Customer Service Manager Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/04/21) */ Dear [redacted] We have looked into this matter and find the purchase is for a Triennial useThe POA will send a statement every year for 1/of the next use years maintenance feesThe owner can pay it by the year or wait until the use year to send the full amountOn this contract the first use year is set for Owners can travel any time they wish, they can buy the time as they need itPer the contract and VIP charter extra weeks run from $to $from the Summerwinds travel or Interval InternationalOwner can request travel to anyplace they want to go, not all location will have a resort, sop the Summerwinds Travel may have to see about a hotel or some other type of accommodations The resort will not allow someone on the property unless they are staying in the unitsAn owner can stop by the sales office and get a day pass [redacted] will allow them to visit the property for the day This is to keep the resort secure for owners and children on property The reason we are not registered with the Revdex.com is the Southwest Missouri office will not allow any timeshare to register with them We are always will to help owner to better understand the purchase and how to get the most out of the programThey can call customer service anytime at X-XXX-XXX-XXXX for help or questions Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were lied to during the entirety of the presentation and the days followingWe also called in to get more information just a few weeks ago, and received more informationWe were told we could book from anywhere between $and $499, which was made to sound like a good deal, when we are already paying thousands of dollars for a program that we cannot even use until I never even received a lto even be able to go on the website until we recently filed our complaint with the Revdex.comI will also be filing a complaint with the Illinois Attorney General Consumer Fraud BureauThe bottom line is, we just want a refund for the money paid already and a halt to future payments Final Business Response / [redacted] (4000, 13, 2016/04/26) */ Dear [redacted] Again per the contract all extra weeks are priced from $to $this is on the VIP Charter and the purchaser Acknowledgment item # that the [redacted] 's both Initialed and signed The first year of use has nothing to do with them being able to travel, they can travel anytime by purchasing the time and going Again we are willing to help them better understand the ownership by calling customer service at X-XXX-XXX-XXXX anytime for help Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Customer Service Manager Summerwinds Resorts
Dear Sir, We have looked into this matter and found that Mrs [redacted] was sending the e mails to the wrong address Ms [redacted] did not receive themShe was leaving the s off the end of resorts in the address [redacted] @summerwindsresort.com Ms [redacted] has received her request for her many travel destinations she is wanting for 2018,at this time she is working on the request and sending e mails back to Mrs***I have been cc on the e mails so I can confirm she is now receiving them I can supply the e mail chain if need be Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 13, 2016/02/17) */ Dear [redacted] We have had the sales manager contact Mr. [redacted] on this matter. We have tried to help him understand the purchase and how to get the most out of it. The sales manager has explained how he can use the ownership every year just... by purchasing the weeks as he needs them. Mr. [redacted] had a five day right to look over the contract and cancel it if he wanted. We will not cancel or refund this contract based on this complaint. Thanks for your time and concern with this matter. [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disappointed with Summer Winds on this decision. I feel they are VERY unethical about their sales process. We asked them very specific questions about our purchase & they flat out lied & told us what they thought we "Wanted to hear" in order to get the sale. I hope that the BBB sends out a Secret Shopper to one of their presentations so they can see what they are doing & how they manipulate and lie to people. I do hope this gets publicly posted on the BBB web site. If someone out there is reading this I highly suggest that RUN not walk away from any presentation by Summer Winds. They will look you in the eye & lie straight to you and tell you what you want to hear even though it is NOT the truth in order to get you to buy. By the time you get you ID number to try to use their web site & book a trip you are past your "5 day cancellation period". When you catch them in their lies they will tell you there is nothing they can do for you. Make sure to do your homework on them before you buy. Check out the internet & you will see there are MANY others besides me that have been taken advantage of & lied to. Final Business Response / [redacted] (4000, 21, 2016/03/03) */ Dear Rose, We have all talked to Mr. [redacted] on this matter and he flat out refuses to listen to anything we have to say. The sales person told him the purchase was an every three year ownership and that he can purchase extra weeks every year and have as many as they wish. Yes the maintenance fees can be refunded in the amount of $499.00 as he was told for his use year. Mr. [redacted] also states he wanted to travel for Christmas, but he didn't call our office until December 28,2015 to check on any travel. The Interval International membership was active on December 31,2015 as it takes a little time to get the information to them and have the owners placed into that system, but this would not have stopped them from traveling for Christmas. Everything Mr. [redacted] has stated as a concern he can do. We feel that Mr. [redacted] also had a responsibility to look over his contract and call with any questions or concerns he may have had within the five day right to cancel the contract. He has made no effort to use the program so he is not able to determine if the ownership works. In effort to resolve this matter we will offer a refund of $8000.00 the remaining amount will cover the administrative cost of the sale. We feel this is a fare offer due to the fact that Mr. [redacted] was so unwilling to listen to anything we had to say and that he a responsibility to review his contract and cancel within the five days allowed by law. If Mr. [redacted] would like to accept the above offer he may contact meat XXX-XXX-XXXX and I will get the cancellation process started. Again thanks for your time and concern with this matter. [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (2000, 23, 2016/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their $8000 refund offer to cancel out the contract.
Initial Business Response / [redacted] (1000, 9, 2016/08/26) */ Dear ***, We have looked into this matter and as per the contract and resale disclosure, resale of units are not guaranteed as we have no control over the resale agent or the market Our records show that payments to the lender have been stopped and the account is in default At this time we are willing to offer a full release from the contract with no refund, we will close the account and contract If [redacted] would like to have the contract closed with no refund, she may contact me at X-XXX-XXX-XXXX and I will see that it is done Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that Summer Winds Resorts owes me the full amount that I have asked for due to the misrespentation of their employeeI am going to request that you at least pay me back the maintenance fee that was for the next yearsYes, we do want you to close out the account and contract but due to the promises made in the past by your representatives and the hidden costs we want you to send the canceled out contract directly to us by mail at [redacted] XXXXXWe don't want to have any further contact with anyone representing your companySincerely [redacted] and [redacted] Final Business Response / [redacted] (4000, 17, 2016/09/09) */ Dear ***, We will agree to the refund of the maintenance fee payment that was made on the account and we will refund $to [redacted] and close the contract with no refund of any amount paid toward the contract We will close the account and send [redacted] a letter to confirm the contract was closed Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Summer Winds Resorts Final Consumer Response / [redacted] (2000, 20, 2016/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the proposed resolution because we are ready to be completely finished with your companyUnderstand we our opinion has not changed at all about your businessYour company is NOT to be TRUSTED
Initial Business Response / [redacted] (1000, 5, 2017/06/23) */ [redacted] We will cancel and refund this contractMs [redacted] will have a full refund within days as per Missouri Law Thanks for your time and concern with this matter If you have any questions, please feel free to contact me at [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 9, 2016/01/27) */ Dear ***, We have looked into this matter, and yes we do have ADA approved unit with full roll in showers They are limited and the owner must request the unit at the time of booking We do pay the first year of the Interval International membership, after that the owner will pay the membership fees and we will pay the exchange fees for the ownerII may offer a smaller unit on exchange but it is up to the owners if they want to except it Mrs [redacted] has requested an annulment of the contract with no refund, if she wants to have this done she may contact me and I will have the contract closed with no refund Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can't find a copy of any correspondence asking to have the contract annulled with no refundTo date we have spent $6,I accept responsibility for the purchase and feel a refund of 50%, plus $is equitableOtherwise there will be no incentive to review questionable sales practices and the same thing could happen to someone elseYou really do need to spend time with someone permanently disabled to appreciate the challenges presentedIt is my belief that without significant increases in cost, ALL showers in [redacted] modified units could be made roll-inWe were told repeatedly in the first sales presentation that every 13th unit was 'handicap accessible'I continued to use the reference 'roll-in-shower' because handicap accessible doesn't help our situationCan you tell me exactly how many roshower units exist in your development? I was told by the second salesman that we still had to pay maintenance fees ($589.00) which I did - however when I spoke later with our concierge, I was told the timing of our second purchase meant we did not have to pay that feeI paid Interval for and I understand the first year on a new contract is free I contacted the Customer Service Manager on June 11, 2015, requesting we be released from our contract, giving him the reasons (unavailable roshower units and day stays)His response was to book early and 'call the 1-number and they would be happy to help me there.' I made a HUGE mistake in believing what was verbally presented to me and should have taken all the documents to be reviewed by an attorney before signing I sincerely appreciate the Revdex.com's help in this matterI want at least half my money plus $returned and wish I had the power to require truth in advertising! Final Business Response / [redacted] (4000, 17, 2016/02/17) */ Dear ***, I had a nice talk with Mrs [redacted] this morning and we have reached an agreement on this matter I have informed her we will close this matter out in days and she is satisfied with the agreement Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts Final Consumer Response / [redacted] (2000, 20, 2016/02/18) */ I was contacted by phone by [redacted] and we have come to a tentative agreement on this matterHe indicated I should receive a refund in approxdaysUpon receipt of the agreed upon amount, I will contact you and consider this matter closedAgain, I thank Revdex.com for your assistance and feel without your help, the outcome would have been less favorable for me as well as taking a much greater time to settle Judy [redacted] - February 16,
Initial Business Response / [redacted] (1000, 9, 2016/12/01) */ Dear ***, We have looked at the records on this account and see the week was never used and the week has been placed into the MFRP and they will receive a refund of [redacted] on the maintenance fees As for the request for extra time all reservation are subject to availabilityWe offer a first right of refusal in our contract, it is not a buyback program Customer service is always willing to help our owner to better understand the purchase and how to use itJust call X-XXX-XXX-XXXX and they will be happy to help We will not cancel or refund this contract based on this complaint Thanks for your time and concern with this matter [redacted] Compliance Officer Summer Winds Resorts