Initial Business Response /* (1000, 8, 2017/03/08) */
Dear ***,
We have looked into this matter and find the resale listing was done in March of and was good for one year and would be expired at this pointAs per the contract and the resale disclosure, resale is not guaranteedI Will
attach a copy of the disclosure for reviewThe resale agent has nothing to do with Summer Winds resorts and most all Timeshare resale agent do charge a small fee upfront
As for the maintenance fees, the purchase was made for an Odd year use, so every year the HOA will bill for 1/of the next use year fees every yearowners may pay by the year of wait until the use year and pay the full amountAt this time the use year is set for so the full amount is due at this time
We will be happy to move the use year to and wave the current amount that is due without any late fees being appliedIf the ***'s would like me to move the use year to they may contact customer service at 1-800-699-and ask for the paperwork to be sent to themThis will allow them years before the maintenance fees will be due again
We will not cancel this contract based on this complaintIf they have any questions or wish to move the use year please feel free to call customer service
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (4200, 13, 2017/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company does not address promises of waived fees which is the reason for purchasing their timeshare and the main problem issued in this complaint to themNo communication was given for resolution, they merely attached a form about selling our other timeshare
Final Business Response /* (4000, 15, 2017/03/17) */
Dear ***,
I am willing to wave the fees for the use year until After that they must be paid as per the contract, All timeshare owners know that have a maintenance fee with the use of their week and it must be paidThey can recover $of the fee by placing the week into the MFRP in November of
If they wish to change the use year to 2019, just contact me at 417-332-and I will have the paperwork sent out
Thanks for your time and concernIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 12, 2016/11/21) */
***Document Attached***
Dear ***,
We have looked into this matter and find, owners can purchase extra weeks for as little as $***
The Summer Winds Travel has over weeks listed for only $*** and the list is renewed every Monday
evening
Mr*** was give a VIP charter at the time of purchase, that states the extra weeks are priced from $***to $*** and are subject to availability, not all resorts will have weeks for $*** as per the contractI have enclosed a copy of the VIP charter that Mr*** agreed to
All resorts in the *** *** can be purchased via II and are all subject to availability and the pricing is from $*** to $***I have enclosed a copy of the VIP Charter to refresh Mr*** on his agreement
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel that the tactics used to sell us on the Summer Winds timeshare were dishonestWe purchased a membership in Stormy Point Village in Branson, Missouri
We would never even have considered buying a timeshare, if the salesperson hadn't told us that we would be able to reserve unlimited weeks for $*** per week--upon availability--for us or our children, in the *** *** inventory of timesharesThis was the thing that convinced us to sign up for the timeshareAs we stated in our earlier complaint, we didn't just hear her wrong or misunderstand...we asked over and over again if the $*** per week price was accurate and true, and she continued to tell us it wasHad she explained honestly that there were only weeks available for that price, out of the thousands and thousands of weeks in *** ***'s rental pool, we never would have bought the timeshareWhen we saw the "$*** - $***" price on the charter membership form that we signed, we again questioned her, and she reassured us that that higher price was only charged on very rare occasions, for instance, in a city that was hosting the Super Bowl or some other major event that weekWe believed her explanation--which ended up not being true at all
We feel that a business should not be able to explicitly lie to its customers in order to sell a time share ownership, and then hide behind a document that wasn't honestly explained
We feel that Summer Winds knowingly mislead us, and we deserve to have a refund of our $*** payment, which we paid in cash
Final Consumer Response /* (4200, 23, 2016/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** is missing the point of our complaint
We were NOT told that we would have weeks to choose from at $*** per weekWe were told that ALL weeks in the *** *** inventory would be available to us, for $*** with our VIP membership, with only a RARE exceptionWe repeatedly asked our salesperson if ALL weeks were $*** per week and she said yes, except for very unusual circumstances! That is not the fact and she knew it was not the factShe purposely misled us into believing her sales pitch
If she had not lied to us, we would never have even had an interest in buying the timeshare
Why is a company allowed to use deceptive tactics to ensnare their potential buyers and not have to own up to their deception? This company cost us almost $*** because of a total and deliberate misrepresentationThey should not be allowed to train their salespeople to make untrue statements, and then use a document we signed under explanations to blame us for the situation
Had the salesperson been honest with us, we would have walked away, and not have found ourselves in such a frustrating positionHow can they justify keeping our money when we bought the timeshare ONLY because of their dishonest sales practices?
We respectfully ask that they refund our payment!
Final Business Response /* (4000, 20, 2016/12/07) */
***Document Attached***
Dear ***,
Once again the contract that Mr*** agreed to was that extra weeks are priced from $*** to $*** and are all subject to availabilitywe have more than weeks for the $*** price and not only are the weeks offered by the Summer Winds travel, they can also be purchased from *** *** within the same price range
the weeks is just a guideline of the listings, some weeks they have over weeks listed for the $*** price and again that change every Monday evening, so new inventory and locations are placed on the list every week and again owner are not restricted to just these weeks
I have attached documents from the contract that was signed and initialed by both Mr& Mrs*** that states the weeks run from $*** to $***I only see one request for travel and it was available
for less than $*** for the week
Again we will not cancel this contract based on this complaint, as they can have unlimited weeks for $***
Again , thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/04/28) */
Dear Rose,
We have looked into this mater and find that yes the first year of use was set for 2013, the maintenance fees were not paid until January 22nd of The contract is for Yellow season so the first nine weeks of the year are open
for booking or banking, the note below is from the TPI agent that talked to her on January that if the week was used she would be able to exchange it, if not she would lost the week
The week was never picked up, so she was not able to exchange in
(XXXX-XX:XX) XX***
Sw ***: Owner called in wanting to do MFRPAdv unable to do program this lateAdv she can dep AW to hopefully travel at a later timeAdv if cxls dep; $feeAdv of $UG to travel in RED seasonShe is aware if no one picks up wk; wk lost
is her next use year and she has not paid the maintenance fees for this year so her week has been lost again due to non payment of feesIf Mrs*** is willing to pay her fees we will do a onetime banking into her Interval International account so she can exchange her week for this year and travel
Mrs*** must remember that her week in the first nine weeks of the year and she should be calling in November prior to her use year in to set a date or bank the week so it won't be lost
Mrs*** can call customer service anytime with questions on how to use her purchase at
X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 12, 2017/03/10) */
To: ***
1) When we were recruited at the meeting, we were told first that not only would we have a week every yearsWe also would have what they called BONUS WEEKS which we could use any time and any place
2) As we spoke of getting the time share ***, and *** said that because the time share was at such a prestigious resort there would no problem to trade our week for any other place in the US or any other country(They all neglected to share that the time share that was being sold to us was for the first weeks of the yearAnd why would anyone want to go to Branson in Jan or FebAre the waterslides working then?) I tried numerous times to find a place in Wisconsin to trade our week for(Because our "salesman" said there were several resorts that would be available for us to book in Wisconsin.) From the time we got our time share and the ability to log in was at least several months and then every attempt to log in failed (password *** to us was incorrect?) at that time I attempted to contact Summer Winds via their website and received no response EVER
3) I have not seen anywhere in our papers where it shows that our Tri-C "yellow" season 2Bd cottage is listed as only the first weeks of the yearIf we were actually told that we would NEVER had even considered the purchase of this time shareWhy on earth would someone from Wisconsin even consider purchasing a time share that would be used or required to trade for someone else to use in January or February in Branson? That is insane!!!
4) When I did talk to someone to talk about a trade they said that someone would have to want our week before we could trade for the place and week that we wantedWhy would anyone want our week? It is certainly not in the middle of the summer when the weather is niceSo the possibility of trading our week for any other week is
5) We were also told that we would NEVER have to pay the maintenance fee because we could always bank it and someone else WOULD always take our week if we didn't use itThey neglected to tell us that you need to pay the maintenance fees first and then maybe they can rent out our week, that there is no guarantee of getting any maintenance fees returned to usI was told that when they sent out the billings for the maintenance fees
6) The salesmen that we dealt with namely ***, *** and *** gave a phone number to call to get assistance with our time share which I never was able to get an answer
Final Business Response /* (4000, 17, 2017/03/22) */
***Document Attached***
Dear Jeff,
Again this purchase was made in and Ms*** has use it and should by now understand how the program worksOnce again I will reply to each of her concerns listed
You can purchase bonus weeks anytime and travel as often as you wishPrices run from $to $
2.Yes you can exchange your week and travel to other locations, it is not a problem for a yellow week owner to exchangewe do have owners travel to Branson in the early part of the year, and yes Branson has a water slide that is open year round
I have enclosed documents that show this to be a Triennial C yellow unit
Someone wanting the week is not the owners problem, once it is banked the owner can exchange the week and no matter what the exchange co is able to use the unit or not the owner still is able to travel
It is called a reimbursement program, so yes they have to be paid before we can reimburse them
Again this is all part of learning how to use the purchase, our customer service department is always willing to help owner understand how to get the most out of the ownershipjust call us at X-XXX-XXX-XXXX and we will be happy to help
So once again we will not cancel the contract from
Thanks for your time and concern with this materif you have any questions, please feel free to let me
know
*** ***
Compliance Officer
Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Initial Business Response /* (1000, 13, 2016/02/09) */
***Document Attached***
Dear Rose,
At the time of sale Mr*** still owed money on the Holiday Inn membership, so it was listed for resale, any property that is done as a trade in must be paid in fullI have enclosed a copy of the resale
worksheet
We did receive a cancel letter on this contract postmarked December 2, that was well after the five day right to cancel
We cannot understand how Mr*** didn't know he had a mortgage, he signed all the loan documents and provided a method of payment for the lenderAt this time Mr*** has stopped payments to the lender and has not made one payment to date
At this point we will allow a release from the contract with no refund of the down payment, as the cancel letter was not done within the five days allow by law
If Mr*** would like to be released with no refund of the down payment he may contact me at XXX-XXX-XXXX and I will have the account closed
Thanks for your time and concern with this matter
Sincerely,
*** Elliott
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 15, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have not heard from Summerwinds other than what I have already submitted to you
Final Consumer Response /* (2000, 19, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that this is fair( what we wanted) I am only sorry that it happened at allThank you for your help*** ***
Final Business Response /* (4000, 17, 2016/02/16) */
Dear Rose,
We will cancel and refund the down payment on this contract, The resale listing can be canceled by contacting ***
We will have the contract closed and a refund to Mr*** within days
Thanks for your time and concern with this matter
*** Elliott
Customer Service Manager
Summerwinds Resorts
Good afternoon, I have been in contact with MsWilliams and informed her that we are working to resolve this matter now and should have it resolved by the end of February. If you have any questions, please feel free to contact me at ***. *** ***Compliance Officer
Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. All though they are not being completely truthful, because all the things they say they are giving me were already in the package that I purchased....I was not given everything I was promised because they were suppose to pay for half of our 3rd night hotel stay that they promised me when they called me begging me to come in March or April....So now I am paying in full for our third night.....I had to make many phone calls and was lied to by everyone who answered the phone....They refused to connect me to a manager, So I had to get online and find a different number to call where I finally got ahold of someone who was willing to help....She tried to push me into canceling my vacation and finally agreed to let me use my vacation that I had already paid for and made me pay 100% Of my 3rd night hotel stay....After all this trouble she finally told me that I wouldn’t have to attend their minute presentation.....Mostly because they knew that they had given me such a huge run around that I wouldn’t even give them a chance to sell me anything and I would have told others how I was treated......So given back to me what was rightfully mine that I paid for with a signed contract Isn’t being all that generous....I have learned my lesson this time to check out a company before I jump into anything again....Reviews they have on line speak for themselves
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear ***
We have looked at this and find no reason to cancel or refund this contract based on this complaint
Mr*** has no reason other than has no longer wants the unit
He states he felt pressured to make the purchase, when he
had a five day right to read over the contract and cancel the contract with no pressure at all
If Mr*** wants he may have the units listed with a broker of his choice and sell the unit
Again we will not cancel or refund the contract based on this complaint
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We disagree with Mr*** He concocted a reason behind their anomalous sales practicesThe lures of cheap tickets to the shows have not left my mindWe came to Branson with budgeted money to have a nice & enjoyable weekend, but this was distracted by these enticements & took away hours of our weekend tripThe switching of sales persons, switching of the timeshare and consistently insisting to buy the plan was unbearableI have suffered sleepless nights, destroyed my appetite and not able to concentrate on my daily activitiesThe fear of travelling again to Branson have remained in our mindsWe have sought the advice of our relatives and friends in the ChurchKnowing our situation, many have agreed that we were, seduced, pressured and sold something that we cannot affordI have repeatedly explained that I will be in my SS income and our household income cannot sustain our needsThe plan maybe good for people who have the money, but we do not have the moneyWe are praying for the goodness of MrElliott to consider our plea of cancelling this contractIf we can reach a middle ground solution, we are willing to accept it
Final Business Response /* (4000, 15, 2015/12/10) */
Dear ***
We have again looked into this matter and still find no reason to cancel this contract
Mr*** had five days to look over the contract and cancel it with a full refund
We do not want to cause a hardship to any owner, so we will make a onetime offer to allow
a release from this contract with NO REFUND
If Mr*** would like to be released from the contract with no refund, he may contact me at X-XXX-XXX-XXXX and I will start the process
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 17, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr***
I has been very difficult to call the number you providedIt appears it has an automatic message to call back
I am left with no other choice but to accept your offerI am sorry for the inconvenience but we paid dearly for this honest mistakeI can only wish for two (2) things and hoping that your kind heart will consider it specially this coming holiday season
Refund of the Maintenance Fee - I paid $for use of the unit and I believe that it is fair that this money be returned to usI also sent a signed Reimbursement Agreement to Ms*** ***, since we do not intend to use the one week that is allotted for us on Unit# Week# for year
Again, I beg for your generosity as the spirit of Christmas is fast approachingI am asking if you can give us back the $deposit, so we can enjoy our gift giving Christmas with my children and grandchildren
Please Mr *** we will be losing a 1-year payment plus the closing cost with this release from the contract
May you and your family be blessed this Christmas and the new year to come
Thank you so much,
***
Initial Business Response /* (1000, 5, 2016/12/09) */
Dear ***,
I have talked to the ***'s and went over the program and they have just decided they want to cancel the contractPer the contract they had a five day right to cancel with ah full refund, we are well past that point and the
contact cannot be canceled at this point
As for the payments, the purchase was placed on a credit card so the payments will depend on the current amount of the account
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterif you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/07/20) */
Dear Sara,
We have looked into this matter and find that a resale listing was done at the time of sale in May of this yearThe unit was listed a few weeks after the sale, so it has only been listed for a short time and we have no way of
knowing when it will sell
Per the resale disclosure that the ***'s agreed to, resale in not guaranteed and no refund will be given if the unit is not sold
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure what Mr Elliott means by a resale listing was done@time of sale&also unit was listed a few wks later.We were told by Jackie Bailey that Ed Magee of Vacation Sevices International(this is also stated on the property advertisement form given to us by Jackie)that we would be contacted on May 20th,2016.That didn't happen,but I did get in touch w/him on the 23rd.He said then that he did not get in touch w/us because he did not get a confirmation of sale from Stormy Point.He was then emailing us a contract on the 24th,then the25th,then the 26th.Finally on June 1st(this is now attempt #5)he had me call someone named Kaitlyn&eventually got our email address correct.It seems he may always be in his car when speaking w/you&this is possibly why he can't get your email address correct.Kaitlyn then told our property had been listed on May 21st.So when was it listed? Your guess is as good as mine.When I spoke w/Kaitlyn on June16th, she told me what SummerWinds told us about our property selling in days is not true,that I should call back in months&we would talk about lowering our price.I called Ed Magee on June23rd to inquire how things our going with our "sale"& relayed Kait's advice to me,he ws going to "look into it&get right back to me personally.Didn't hear from him & so called him again July 11th.He told me then he has people working on this sale,& someone would call back that morning(then he asked how to spell my last name& what my first name was..&yet he knows what property he's talking about? Anyway of course he didn't callI called again July 20th,Kaitlyn called the following day for him&said there were no offers,and that if I hear nothung from them,that means of course there are no offers.So I now have the official "DON'T CALL US,WE'LL CALL YOU" notice.(I saved this message,it's priceless.I did speak w/someone else in customer service today,July 27th who said "it is a down market,election yrs are below average sales,yes they have properties that never sell,I should maybe call back every months&they could give me some recommendations.Really....So anyway,who is this Ed Magee?I certainly don't know,my husband nor I called him,the man that Jackie Bailey brought over to our table@the sale presentation called him.He spoke with Mr Magee first,then handed me HIS phone&I was given a price we would sell our currently owned property for&this price,$was 20% below market valueAt this point we had not been told that Summerwinds Resorts would later wash their hands of this guy and nothing that they say for 2-hrs will be true.Jackie told us they would "try"to make the sale of our property as "close to,if not a total wash" of the price of Summerwinds.This is repeated constantly.Mr Magee is then called,you're told a price,which miracle of all miracles made this a total wash!!!Of course prior to this,Jackie told us many wonderful things about owernship at Summerwinds,one of them being...the maintenance feeIf we are not going to use our week at their resort, we will be reimbursed$of our$maintenance fee.I discovered on June 23rd there is actually a MAINTENANCE FEE REIUMBUURSEMENT PROGRAM and I was advised by a custumer service rep(I didn't note who I spoke with this time,although several times it has been Margaret)to call Nov 1st to start enrollment process.She also said I can pay the fee when I make that call&they also offer the option of paying half of fee annually to make it more manageable for owners(we are Bi-Annual owners)Ironically when the mail arrived later that day stating that one half of the fee is due right now.Obviously the earlier conversation I'd was not correct.My favorite part of this?When I called for "futher details" of the MFRP,which remains "open until full"(this is the same call in which I was told they advise you to call NOV 1st to start enrollment)I asked the number that are able to enroll till full...the answer?"It varies from year to year"So,is it 10?25?50?100?200?500?How many owners are there,and what's the probability of successful enrollment,I have no way of knowing.By the way,when I mentioned Mr Magee's name to Margaret questioning his legitamcy,she know him by first&last name also.Apparently he's a very popular guy around Summerwinds! So back to Jackie,our esteemed sales executive\agent\sales rep.This fraulent business and deceptive practices are beyond our comprehension.The only way this makes sense to me is for understand that's done there is,Jackie sits with you,and tells you how she going to make "a wash"and then she should say,and I am totally lying to you right now,then bring the next guy over to with, you call Mr Magee,and then say,this also will all be lies.When it seemed the check wouldn't be sent to Summerwinds,but to us,I said I was not comfortable doing this based on a check coming in the mail,Jackie told us,this is what we do everyday,this is the price you will get,we would possibly make loan payment.I questioned this again while signing papers,again we were assured by Jackie,now joined by Imelda Nilsson,there is absolutely no cause for any concern,this will happen, you will sell this propery for$18000.They forgot to say"we are flat out lying to you right now" Jackie did tell us that when we got our check, we could use it for a car,or anyway we'd like to use it,but did suggest that we pay off our high interest loan with it instead.Ms Nilsson pretty much said the same thing later.I would assure each of these honest, upstanding ladies that since we cannot pay this loan that were such a check to ever arrive,that is most certainly what would be done.And so the following day at breakfast when I told Jackie again about my concern,she again assured me that this would happen,that we would be paying nothing,she had "made it a wash".She said with a smile,we did the right thing,we'll be *** we did this.she should have finished with"And I am lying to you right now" Summerwinds sales pitch guaranted us every step of the way,in any way possible, that there are people looking to buy th ese properties.Until I guess you go in the seal the deal office.This is sadly where we were totally scammed.In Jackie's case I guess "if you tell lies often enough they become your truth".And I guess my husband and I had suckers! stamped on our foreheads.We truly believed what we were told,htye sold us hook,line, and sinker.But we did not come up withb the idea of selling our propery,JACKIE BAILEY DID,we did nmot call EDWARD MAGEE at VACATION SERVICES INTERNATIONAL,JACKIE BAILEY and her TEAM MEMBER DID.WE DIDN'T USE OUR PHONE TO MAKE THIS CALL,OR COME UP WITH SOME RANDOME AMOUNT OF MONEY,SUMMERWINDS RESORTS EMPLOYEES DIDAND NOW THIS COMPANY SAYS SORRY,NOTHING WE SAID FOR HOURS IS TRUE.we cannot pay this loan.we need to cancel this contract
Final Business Response /* (4000, 15, 2016/08/05) */
Dear Sara,
Once again resale is not guaranteed per the contract and resale disclosure that was part of the contract the ***'s agreed to
In an effort to resolve this matter, we will offer a release from the contract with no refund
We will cancel and close the account for the remaining balance on the note
If the ***'s would like to accept this offer they may contact me at XXX-XXX-XXXX and I will get the account closed with no refund
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/12/01) */
Dear ***,
We have looked into this matter and the only complaint I see is they do not understand how the referral program works, once they send us names we call them and sell them a packageIf they tour owner get a check if they purchase
owner get a bigger checkin looking at the records we do not see that any names have been sent to us
The other matter of the contract being a Triennial, it was covered in the contract closing
As Mr*** stated in his complaint, he has stopped payment to the lender and is in default of the contractWe will allow this contract to be closed and he will forfeit all payments made to date
It will take about to days to close the contract out, he will receive a letter from the contracts department once it is doneNothing will be needed from Mr*** to close the account
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As long as by "Closing" the contract, this relieves us of Any and All Monetary Obligations, to the "Lender"/ "Summer Winds Resort" Any Property,Federal, State County, or City taxesMaintenance Fees, and everything that was incurred due to this contract# XXXXX
Then "Yes" we will accept this resolution*** And *** ***
Final Business Response /* (4000, 17, 2016/12/16) */
Dear ***,
Yes by closing the contract Mr*** will no longer have any obligations to the contract or any payments or fees associated with the ownership
I will have the contracts department close the account and he will receive a letter from the contracts department that the account has been closed within days
Again Thanks for you time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance officer
Summer winds Resorts
Initial Business Response /* (1000, 5, 2015/09/30) */
Dear Rose,
We have looked into this matter and all reservations are subject to availability
We will refund the $paid for this package
The payment was done by check so it will take about days to get the refund out to Ms
***
If you have any questions, please feel free to contact me
Thanks for your time and concern with this matter
Floyd ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I was extremely frustrated with having to file a complaint with the Revdex.com against Summerwinds Resorts, I am very satisfied with Summerwinds Resorts response and offer to refund my moneyI truly appreciate the Revdex.com for their handling of my case and Summerwinds quick and helpful responseI am so happy to have this matter resolved
Initial Business Response /* (1000, 9, 2015/08/21) */
Dear Rose,
We have looked into this matter and the first thing we find is this sale was done in
and the ***'s have never contacted us with any concerns in the last years
I see a lot of questions and confusion in the complaint
that we can help the ***'s with and that are available to themIf an owner exchanges the week for some other location we pay the exchange fees , so they have no $fee for an exchange
The maintenance fees can be reimbursed to the owner if they choose not to use the unit in any given use year
All the ***'s have to do is call customer service and have the next use year placed into the program and they can be refunded $on the maintenance fees paid
I am not sure about the free extra week as we do not give a free extra week, this may have been something that was offered by Interval International and we have nothing to do with it
Yes the ***'s list a unit for sale, the listing was good for one year and has long since expired
Again we feel the ***'s need some help to better understand the purchase and we are more then happy to help them by calling customer service at 1-800-699-
We will not refund or cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To confirm we contacted you on or around the following dates:
August 8,
October 6,
November 12,
December 29,
January 27,
March 12,
April 16,
April 27,
May 26,
July 1,
Very rarely was a response received
We also did in fact purchase in Are you even reviewing the correct file? Our Owner # is XXXXXX and our Member # is XXXXXX
It also appears that even now you are trying to avoid the real issues hereYou did try to clarify the so-called confusion we haveYou didn't answer any of the questions we have, and your only offer is that we call you to discuss this further
We will not discuss this by phone after everything that took place
We also want to assure you that we do not have any confusionWe know why we chose to sign up, and we know that we have spent years being disappointed by this programWhen your company chose to ignore almost every request for help it only solidified our belief that you are a disreputable company that we do not want to do business with
To make matters worse we have never even used this, so we have absolutely nothing to show for the thousands we have paid
Final Business Response /* (4000, 14, 2015/09/09) */
Dear Rose,
Again I have checked the records and see no notes of any calls to our customer service department, I do see a call to TPI asking reservation questions from and
In an effort to resolve this matter, we will have the resale relisted until it is sold at no cost to the ***'sWe will also allow them a reservation at Stormy Point for this year if they wish to come to Branson
If the ***'s want to place the week into the maintenance fee reimbursement program they can contact us on October 1st and we will be happy to get the week into the program
The only other thing I can offer is to allow a release from the contract with no refundAs the resale is not guaranteed
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd ***
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 16, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept any offers made in Summer Winds responseWe have no desire to lose more money or to use the timeshare, so remaining owners is not an optionWe also cannot walk away from everything we have paidPossibly that would be considerable if we just signed up recently and had not lost so much, but you are asking us to give up over $18,Do not forget we have continued to pay you throughout our attempts to get this cancelled, but it was because we hoped you would resolve this quickly
Some of our major concerns with the presentation were that the costs involved were lied aboutWe were told outright there were no maintenance fees; that was a lieWe were told our other timeshare would be taken over; that was a lieThose lies left us to lose a lot more money than anticipated or agreed uponWe even lost an additional $to the company that was supposed to take over our other timeshare agreement
Your reps even withheld the information that we had an every other year membership making this worth even less than we paid for it!
This company has done nothing but cost us moneyWe haven't even used the timeshare
To release us without a fair return of what we have paid is an injustice and one that we do not deserveWe ask Summer Winds/ Stormy Pointe to provide a better resolve to all of this
Initial Business Response /* (1000, 10, 2015/07/21) */
Dear ***
We have looked into this matter and find we made an offer to finance the contract at our standard 15.9% and the customer applied for a *** of *** credit card with a 2.99% introductory rate for
monthsIf the account is
paid within the months the payment will be lessIf the account is not paid in full within that time frame the account will go to 19.99%
If Mr*** has any questions, he may contact us at X-XXX-XXX-XXXX and we will be happy to help
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Complaint: ***
I am rejecting this response because:The issue isn't that I understand what you are saying in your response. The issue is that your sales staff not only deceived, but flat out LIED during both the presentation and during the signing of the contract while we were signing. There was another couple with us who listened to the presentation and can attest to this. Our next steps will be to reach out to the Missouri Attorney General to discuss the deceptions, misrepresentation and fraud of Summerwinds
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/07) */
Dear ***
We will refund the *** paid for this package
The refund will be done on the card us to make the purchase and will show on the account within to days
Thanks for your time and concern with this matter
***
***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept my *** back from Summerwinds Resorts
I will also be watching for them to credit my card with the *** they promise! If they do not I will reopen this cause and will file further charges against them
Thank you for your time and your help with this matter
*** ***
Initial Business Response /* (1000, 12, 2016/11/22) */
Dear ***,
We did receive a few letter from Mr& Mrs***, I have sent replies to them on each time asking for the information on how they feel mislead on the purchase
I have yet to receive this information and even in this complaint no
real reason has been given as to how we mislead them
If Mr*** would like to provide me with the information I have requested I will be happy to look into the matter
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** stated he had received a few letters to which he had sent replies to eachWe sent seven letters of complaint beginning September 1, to which he responded to only threeHe also stated we had five days from signing contract to identify concerns1) Concerns did not occur within the first five daysThey occurred when phoning for reservations and were told "no reservations available for owners at this time"; "no reservations can be made outside of days of arrival date"2) When we were assured an upgrade was much more appealing and another timeshare we owned *** would be transferred to that upgraded contract, with no further maintenance fee from *** That transfer never occurred and we continued to be accessed maintenance feesIn addition, original contract had annual usage, up-grade only even year usage3) We were told we could sell the timeshare at any timeBut how and to whom? Will Stormy Point purchase our contract?
We sincerely feel there was willful misrepresentation at the time of our up-grade in April,
Final Business Response /* (4000, 20, 2016/12/06) */
Dear ***,
Again we have looked into this matter and from the rely it seem as if there is some confusion on the ownership and how to use itAll reservations are subject to availability, Mr*** had a week to use in and that date can be set up to one year in advance, as for bonus time, yes it can only be set days out from the date of arrival
The old contract was for a bedroom unit with annual use, the new contract is for a bedroom unit with even year use, the price of the bedroom units are much higher than a bedroom
The transfer of the *** unit was closed on April 18,and the e mail below was sent to Mr& Mrs***
Type: Email To Client Date: 4/18/11:AM
Dear *** *** & *** *** ***, We are pleased to inform you that your transfer of ownership for the resort property located at *** has been completedIf we can be of any further assistance, please feel free to call us at X-XXX-XXX-XXXX and a representative will be happy to assist youSincerely, Customer Support *** *** LLC XXXXX State Highway *** ** Walnut Shade, MO Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify ***@***.com
Mrs*** want to sell the unit she can look on line and find a resale agent to list the unit and have it soldWe do not buy back units from owners
Again , thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 23, 2016/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to respondAgain we must continue this dispute and continue seeking cancellation of this forced and grossly misrepresented contractWe are not confused in regards to this ownership at allOur issues stem from the lack of availability in your resortWe were presented the opportunity to travel in the most affordable of waysWe've had to learn that not only is this membership not at all affordable, but the ability to actually use it is scarceAnytime we've tried to call and schedule a reservation we're never able toWhy would we want to be involved with a company if the relationship is one sided? Do you think we enjoy aimlessly throwing away our hard earned money only to receive absolutely no benefits?
Finally, the transfer of our *** *** property was completed, yesHowever, that was done with absolutely no help from your company at all
The bottom line here is that you sell a product that does not work and we want our contract terminated immediately
This contract was closed and the *** are no longer owners with Summer Winds resorts as per a default in the contractThey where notified by a letter dated April 11,that the contract was closed as a default Thanks for your time and concern with this matterIf you have any
questions, please feel free to contact me at ***. *** ***Complaisance OfficerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2016/02/23) */
Dear Rose,
We have looked into this matter and find, we have never had a buyback programWe do have a first right of refusal in our contract, this will allow the developer to purchase units back from owner at some point in time if he wishes
to
Our agents are not licensed for resale of unitsMr*** can look on line and find a broker to list the unit for sale or he can try to sell it himselfWe will be happy to help with the transfer paperwork once a buyer is found
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no because they said when we called back, they can't buy it back, because of phase three not being sold out and now it is so they should be buying it back*** *** the sales repwho sold us the time share told us it we ever need to sell they would buy it backcustomer service said now that the economy was bad they wouldn't be doing it nowbut that not what they said when we bought the time shareand for that reason I think they should buy it back because we need the money now
The rep I talked too also, said they would take the time share back,
at no charge so we could get out of Maintenance fee I guess they wouldI told them that any body wouldThat alone suggest a scamI would appreciate your help in this matter, thank you *** ***
Final Business Response /* (4000, 12, 2016/03/09) */
Dear Rose,
Again , we have no buyback program and we never have had oneAs per the contract, we have a First Right Of Refusal, this is not a buyback program, it is a tool for the developer to have units for the sales staff if the property is 98% sold out
Again once Mr*** finds a buyer we will be happy to help with the transfer paperwork
We will not buy this unit back from them
Thanks for your time and concern with this matter
Sincerely,
*** Elliott
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 14, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no summerwinds Resort services LLC response is not satisfactory, that is not what they said to me and my wife and I have seen on there web page that Phase III is sold out, and they should do the right thing and please buy it backand in regards to the Revdex.com how I want to respond I don't know I could use your help in this matterI would sell it back for half price .thank you for your help
We have looked into this matter and find nothing wrong with he sale and that Mr*** used the resort for his week in with no problems The Triennial purchase is called a starter package do to the fact it is our least expensive packageWe have a lot of owners that never upgrade from
the Tri to a bigger packageOur in-house sales staff tours owners and yes we would like them to upgrade, but it is not mandatory We see no reason to cancel or refund this contract based on this complaintIf Mr*** has any questions, he may contact Customer Service at *** and they will be happy to help Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/03/08) */
Dear ***,
We have looked into this matter and find the resale listing was done in March of and was good for one year and would be expired at this pointAs per the contract and the resale disclosure, resale is not guaranteedI Will
attach a copy of the disclosure for reviewThe resale agent has nothing to do with Summer Winds resorts and most all Timeshare resale agent do charge a small fee upfront
As for the maintenance fees, the purchase was made for an Odd year use, so every year the HOA will bill for 1/of the next use year fees every yearowners may pay by the year of wait until the use year and pay the full amountAt this time the use year is set for so the full amount is due at this time
We will be happy to move the use year to and wave the current amount that is due without any late fees being appliedIf the ***'s would like me to move the use year to they may contact customer service at 1-800-699-and ask for the paperwork to be sent to themThis will allow them years before the maintenance fees will be due again
We will not cancel this contract based on this complaintIf they have any questions or wish to move the use year please feel free to call customer service
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (4200, 13, 2017/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company does not address promises of waived fees which is the reason for purchasing their timeshare and the main problem issued in this complaint to themNo communication was given for resolution, they merely attached a form about selling our other timeshare
Final Business Response /* (4000, 15, 2017/03/17) */
Dear ***,
I am willing to wave the fees for the use year until After that they must be paid as per the contract, All timeshare owners know that have a maintenance fee with the use of their week and it must be paidThey can recover $of the fee by placing the week into the MFRP in November of
If they wish to change the use year to 2019, just contact me at 417-332-and I will have the paperwork sent out
Thanks for your time and concernIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 12, 2016/11/21) */
***Document Attached***
Dear ***,
We have looked into this matter and find, owners can purchase extra weeks for as little as $***
The Summer Winds Travel has over weeks listed for only $*** and the list is renewed every Monday
evening
Mr*** was give a VIP charter at the time of purchase, that states the extra weeks are priced from $***to $*** and are subject to availability, not all resorts will have weeks for $*** as per the contractI have enclosed a copy of the VIP charter that Mr*** agreed to
All resorts in the *** *** can be purchased via II and are all subject to availability and the pricing is from $*** to $***I have enclosed a copy of the VIP Charter to refresh Mr*** on his agreement
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel that the tactics used to sell us on the Summer Winds timeshare were dishonestWe purchased a membership in Stormy Point Village in Branson, Missouri
We would never even have considered buying a timeshare, if the salesperson hadn't told us that we would be able to reserve unlimited weeks for $*** per week--upon availability--for us or our children, in the *** *** inventory of timesharesThis was the thing that convinced us to sign up for the timeshareAs we stated in our earlier complaint, we didn't just hear her wrong or misunderstand...we asked over and over again if the $*** per week price was accurate and true, and she continued to tell us it wasHad she explained honestly that there were only weeks available for that price, out of the thousands and thousands of weeks in *** ***'s rental pool, we never would have bought the timeshareWhen we saw the "$*** - $***" price on the charter membership form that we signed, we again questioned her, and she reassured us that that higher price was only charged on very rare occasions, for instance, in a city that was hosting the Super Bowl or some other major event that weekWe believed her explanation--which ended up not being true at all
We feel that a business should not be able to explicitly lie to its customers in order to sell a time share ownership, and then hide behind a document that wasn't honestly explained
We feel that Summer Winds knowingly mislead us, and we deserve to have a refund of our $*** payment, which we paid in cash
Final Consumer Response /* (4200, 23, 2016/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** is missing the point of our complaint
We were NOT told that we would have weeks to choose from at $*** per weekWe were told that ALL weeks in the *** *** inventory would be available to us, for $*** with our VIP membership, with only a RARE exceptionWe repeatedly asked our salesperson if ALL weeks were $*** per week and she said yes, except for very unusual circumstances! That is not the fact and she knew it was not the factShe purposely misled us into believing her sales pitch
If she had not lied to us, we would never have even had an interest in buying the timeshare
Why is a company allowed to use deceptive tactics to ensnare their potential buyers and not have to own up to their deception? This company cost us almost $*** because of a total and deliberate misrepresentationThey should not be allowed to train their salespeople to make untrue statements, and then use a document we signed under explanations to blame us for the situation
Had the salesperson been honest with us, we would have walked away, and not have found ourselves in such a frustrating positionHow can they justify keeping our money when we bought the timeshare ONLY because of their dishonest sales practices?
We respectfully ask that they refund our payment!
Final Business Response /* (4000, 20, 2016/12/07) */
***Document Attached***
Dear ***,
Once again the contract that Mr*** agreed to was that extra weeks are priced from $*** to $*** and are all subject to availabilitywe have more than weeks for the $*** price and not only are the weeks offered by the Summer Winds travel, they can also be purchased from *** *** within the same price range
the weeks is just a guideline of the listings, some weeks they have over weeks listed for the $*** price and again that change every Monday evening, so new inventory and locations are placed on the list every week and again owner are not restricted to just these weeks
I have attached documents from the contract that was signed and initialed by both Mr& Mrs*** that states the weeks run from $*** to $***I only see one request for travel and it was available
for less than $*** for the week
Again we will not cancel this contract based on this complaint, as they can have unlimited weeks for $***
Again , thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/04/28) */
Dear Rose,
We have looked into this mater and find that yes the first year of use was set for 2013, the maintenance fees were not paid until January 22nd of The contract is for Yellow season so the first nine weeks of the year are open
for booking or banking, the note below is from the TPI agent that talked to her on January that if the week was used she would be able to exchange it, if not she would lost the week
The week was never picked up, so she was not able to exchange in
(XXXX-XX:XX) XX***
Sw ***: Owner called in wanting to do MFRPAdv unable to do program this lateAdv she can dep AW to hopefully travel at a later timeAdv if cxls dep; $feeAdv of $UG to travel in RED seasonShe is aware if no one picks up wk; wk lost
is her next use year and she has not paid the maintenance fees for this year so her week has been lost again due to non payment of feesIf Mrs*** is willing to pay her fees we will do a onetime banking into her Interval International account so she can exchange her week for this year and travel
Mrs*** must remember that her week in the first nine weeks of the year and she should be calling in November prior to her use year in to set a date or bank the week so it won't be lost
Mrs*** can call customer service anytime with questions on how to use her purchase at
X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 12, 2017/03/10) */
To: ***
1) When we were recruited at the meeting, we were told first that not only would we have a week every yearsWe also would have what they called BONUS WEEKS which we could use any time and any place
2) As we spoke of getting the time share ***, and *** said that because the time share was at such a prestigious resort there would no problem to trade our week for any other place in the US or any other country(They all neglected to share that the time share that was being sold to us was for the first weeks of the yearAnd why would anyone want to go to Branson in Jan or FebAre the waterslides working then?) I tried numerous times to find a place in Wisconsin to trade our week for(Because our "salesman" said there were several resorts that would be available for us to book in Wisconsin.) From the time we got our time share and the ability to log in was at least several months and then every attempt to log in failed (password *** to us was incorrect?) at that time I attempted to contact Summer Winds via their website and received no response EVER
3) I have not seen anywhere in our papers where it shows that our Tri-C "yellow" season 2Bd cottage is listed as only the first weeks of the yearIf we were actually told that we would NEVER had even considered the purchase of this time shareWhy on earth would someone from Wisconsin even consider purchasing a time share that would be used or required to trade for someone else to use in January or February in Branson? That is insane!!!
4) When I did talk to someone to talk about a trade they said that someone would have to want our week before we could trade for the place and week that we wantedWhy would anyone want our week? It is certainly not in the middle of the summer when the weather is niceSo the possibility of trading our week for any other week is
5) We were also told that we would NEVER have to pay the maintenance fee because we could always bank it and someone else WOULD always take our week if we didn't use itThey neglected to tell us that you need to pay the maintenance fees first and then maybe they can rent out our week, that there is no guarantee of getting any maintenance fees returned to usI was told that when they sent out the billings for the maintenance fees
6) The salesmen that we dealt with namely ***, *** and *** gave a phone number to call to get assistance with our time share which I never was able to get an answer
Final Business Response /* (4000, 17, 2017/03/22) */
***Document Attached***
Dear Jeff,
Again this purchase was made in and Ms*** has use it and should by now understand how the program worksOnce again I will reply to each of her concerns listed
You can purchase bonus weeks anytime and travel as often as you wishPrices run from $to $
2.Yes you can exchange your week and travel to other locations, it is not a problem for a yellow week owner to exchangewe do have owners travel to Branson in the early part of the year, and yes Branson has a water slide that is open year round
I have enclosed documents that show this to be a Triennial C yellow unit
Someone wanting the week is not the owners problem, once it is banked the owner can exchange the week and no matter what the exchange co is able to use the unit or not the owner still is able to travel
It is called a reimbursement program, so yes they have to be paid before we can reimburse them
Again this is all part of learning how to use the purchase, our customer service department is always willing to help owner understand how to get the most out of the ownershipjust call us at X-XXX-XXX-XXXX and we will be happy to help
So once again we will not cancel the contract from
Thanks for your time and concern with this materif you have any questions, please feel free to let me
know
*** ***
Compliance Officer
Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Initial Business Response /* (1000, 13, 2016/02/09) */
***Document Attached***
Dear Rose,
At the time of sale Mr*** still owed money on the Holiday Inn membership, so it was listed for resale, any property that is done as a trade in must be paid in fullI have enclosed a copy of the resale
worksheet
We did receive a cancel letter on this contract postmarked December 2, that was well after the five day right to cancel
We cannot understand how Mr*** didn't know he had a mortgage, he signed all the loan documents and provided a method of payment for the lenderAt this time Mr*** has stopped payments to the lender and has not made one payment to date
At this point we will allow a release from the contract with no refund of the down payment, as the cancel letter was not done within the five days allow by law
If Mr*** would like to be released with no refund of the down payment he may contact me at XXX-XXX-XXXX and I will have the account closed
Thanks for your time and concern with this matter
Sincerely,
*** Elliott
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 15, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have not heard from Summerwinds other than what I have already submitted to you
Final Consumer Response /* (2000, 19, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that this is fair( what we wanted) I am only sorry that it happened at allThank you for your help*** ***
Final Business Response /* (4000, 17, 2016/02/16) */
Dear Rose,
We will cancel and refund the down payment on this contract, The resale listing can be canceled by contacting ***
We will have the contract closed and a refund to Mr*** within days
Thanks for your time and concern with this matter
*** Elliott
Customer Service Manager
Summerwinds Resorts
Good afternoon, I have been in contact with MsWilliams and informed her that we are working to resolve this matter now and should have it resolved by the end of February. If you have any questions, please feel free to contact me at ***. *** ***Compliance Officer
Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. All though they are not being completely truthful, because all the things they say they are giving me were already in the package that I purchased....I was not given everything I was promised because they were suppose to pay for half of our 3rd night hotel stay that they promised me when they called me begging me to come in March or April....So now I am paying in full for our third night.....I had to make many phone calls and was lied to by everyone who answered the phone....They refused to connect me to a manager, So I had to get online and find a different number to call where I finally got ahold of someone who was willing to help....She tried to push me into canceling my vacation and finally agreed to let me use my vacation that I had already paid for and made me pay 100% Of my 3rd night hotel stay....After all this trouble she finally told me that I wouldn’t have to attend their minute presentation.....Mostly because they knew that they had given me such a huge run around that I wouldn’t even give them a chance to sell me anything and I would have told others how I was treated......So given back to me what was rightfully mine that I paid for with a signed contract Isn’t being all that generous....I have learned my lesson this time to check out a company before I jump into anything again....Reviews they have on line speak for themselves
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear ***
We have looked at this and find no reason to cancel or refund this contract based on this complaint
Mr*** has no reason other than has no longer wants the unit
He states he felt pressured to make the purchase, when he
had a five day right to read over the contract and cancel the contract with no pressure at all
If Mr*** wants he may have the units listed with a broker of his choice and sell the unit
Again we will not cancel or refund the contract based on this complaint
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We disagree with Mr*** He concocted a reason behind their anomalous sales practicesThe lures of cheap tickets to the shows have not left my mindWe came to Branson with budgeted money to have a nice & enjoyable weekend, but this was distracted by these enticements & took away hours of our weekend tripThe switching of sales persons, switching of the timeshare and consistently insisting to buy the plan was unbearableI have suffered sleepless nights, destroyed my appetite and not able to concentrate on my daily activitiesThe fear of travelling again to Branson have remained in our mindsWe have sought the advice of our relatives and friends in the ChurchKnowing our situation, many have agreed that we were, seduced, pressured and sold something that we cannot affordI have repeatedly explained that I will be in my SS income and our household income cannot sustain our needsThe plan maybe good for people who have the money, but we do not have the moneyWe are praying for the goodness of MrElliott to consider our plea of cancelling this contractIf we can reach a middle ground solution, we are willing to accept it
Final Business Response /* (4000, 15, 2015/12/10) */
Dear ***
We have again looked into this matter and still find no reason to cancel this contract
Mr*** had five days to look over the contract and cancel it with a full refund
We do not want to cause a hardship to any owner, so we will make a onetime offer to allow
a release from this contract with NO REFUND
If Mr*** would like to be released from the contract with no refund, he may contact me at X-XXX-XXX-XXXX and I will start the process
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 17, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr***
I has been very difficult to call the number you providedIt appears it has an automatic message to call back
I am left with no other choice but to accept your offerI am sorry for the inconvenience but we paid dearly for this honest mistakeI can only wish for two (2) things and hoping that your kind heart will consider it specially this coming holiday season
Refund of the Maintenance Fee - I paid $for use of the unit and I believe that it is fair that this money be returned to usI also sent a signed Reimbursement Agreement to Ms*** ***, since we do not intend to use the one week that is allotted for us on Unit# Week# for year
Again, I beg for your generosity as the spirit of Christmas is fast approachingI am asking if you can give us back the $deposit, so we can enjoy our gift giving Christmas with my children and grandchildren
Please Mr *** we will be losing a 1-year payment plus the closing cost with this release from the contract
May you and your family be blessed this Christmas and the new year to come
Thank you so much,
***
Initial Business Response /* (1000, 5, 2016/12/09) */
Dear ***,
I have talked to the ***'s and went over the program and they have just decided they want to cancel the contractPer the contract they had a five day right to cancel with ah full refund, we are well past that point and the
contact cannot be canceled at this point
As for the payments, the purchase was placed on a credit card so the payments will depend on the current amount of the account
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterif you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/07/20) */
Dear Sara,
We have looked into this matter and find that a resale listing was done at the time of sale in May of this yearThe unit was listed a few weeks after the sale, so it has only been listed for a short time and we have no way of
knowing when it will sell
Per the resale disclosure that the ***'s agreed to, resale in not guaranteed and no refund will be given if the unit is not sold
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure what Mr Elliott means by a resale listing was done@time of sale&also unit was listed a few wks later.We were told by Jackie Bailey that Ed Magee of Vacation Sevices International(this is also stated on the property advertisement form given to us by Jackie)that we would be contacted on May 20th,2016.That didn't happen,but I did get in touch w/him on the 23rd.He said then that he did not get in touch w/us because he did not get a confirmation of sale from Stormy Point.He was then emailing us a contract on the 24th,then the25th,then the 26th.Finally on June 1st(this is now attempt #5)he had me call someone named Kaitlyn&eventually got our email address correct.It seems he may always be in his car when speaking w/you&this is possibly why he can't get your email address correct.Kaitlyn then told our property had been listed on May 21st.So when was it listed? Your guess is as good as mine.When I spoke w/Kaitlyn on June16th, she told me what SummerWinds told us about our property selling in days is not true,that I should call back in months&we would talk about lowering our price.I called Ed Magee on June23rd to inquire how things our going with our "sale"& relayed Kait's advice to me,he ws going to "look into it&get right back to me personally.Didn't hear from him & so called him again July 11th.He told me then he has people working on this sale,& someone would call back that morning(then he asked how to spell my last name& what my first name was..&yet he knows what property he's talking about? Anyway of course he didn't callI called again July 20th,Kaitlyn called the following day for him&said there were no offers,and that if I hear nothung from them,that means of course there are no offers.So I now have the official "DON'T CALL US,WE'LL CALL YOU" notice.(I saved this message,it's priceless.I did speak w/someone else in customer service today,July 27th who said "it is a down market,election yrs are below average sales,yes they have properties that never sell,I should maybe call back every months&they could give me some recommendations.Really....So anyway,who is this Ed Magee?I certainly don't know,my husband nor I called him,the man that Jackie Bailey brought over to our table@the sale presentation called him.He spoke with Mr Magee first,then handed me HIS phone&I was given a price we would sell our currently owned property for&this price,$was 20% below market valueAt this point we had not been told that Summerwinds Resorts would later wash their hands of this guy and nothing that they say for 2-hrs will be true.Jackie told us they would "try"to make the sale of our property as "close to,if not a total wash" of the price of Summerwinds.This is repeated constantly.Mr Magee is then called,you're told a price,which miracle of all miracles made this a total wash!!!Of course prior to this,Jackie told us many wonderful things about owernship at Summerwinds,one of them being...the maintenance feeIf we are not going to use our week at their resort, we will be reimbursed$of our$maintenance fee.I discovered on June 23rd there is actually a MAINTENANCE FEE REIUMBUURSEMENT PROGRAM and I was advised by a custumer service rep(I didn't note who I spoke with this time,although several times it has been Margaret)to call Nov 1st to start enrollment process.She also said I can pay the fee when I make that call&they also offer the option of paying half of fee annually to make it more manageable for owners(we are Bi-Annual owners)Ironically when the mail arrived later that day stating that one half of the fee is due right now.Obviously the earlier conversation I'd was not correct.My favorite part of this?When I called for "futher details" of the MFRP,which remains "open until full"(this is the same call in which I was told they advise you to call NOV 1st to start enrollment)I asked the number that are able to enroll till full...the answer?"It varies from year to year"So,is it 10?25?50?100?200?500?How many owners are there,and what's the probability of successful enrollment,I have no way of knowing.By the way,when I mentioned Mr Magee's name to Margaret questioning his legitamcy,she know him by first&last name also.Apparently he's a very popular guy around Summerwinds! So back to Jackie,our esteemed sales executive\agent\sales rep.This fraulent business and deceptive practices are beyond our comprehension.The only way this makes sense to me is for understand that's done there is,Jackie sits with you,and tells you how she going to make "a wash"and then she should say,and I am totally lying to you right now,then bring the next guy over to with, you call Mr Magee,and then say,this also will all be lies.When it seemed the check wouldn't be sent to Summerwinds,but to us,I said I was not comfortable doing this based on a check coming in the mail,Jackie told us,this is what we do everyday,this is the price you will get,we would possibly make loan payment.I questioned this again while signing papers,again we were assured by Jackie,now joined by Imelda Nilsson,there is absolutely no cause for any concern,this will happen, you will sell this propery for$18000.They forgot to say"we are flat out lying to you right now" Jackie did tell us that when we got our check, we could use it for a car,or anyway we'd like to use it,but did suggest that we pay off our high interest loan with it instead.Ms Nilsson pretty much said the same thing later.I would assure each of these honest, upstanding ladies that since we cannot pay this loan that were such a check to ever arrive,that is most certainly what would be done.And so the following day at breakfast when I told Jackie again about my concern,she again assured me that this would happen,that we would be paying nothing,she had "made it a wash".She said with a smile,we did the right thing,we'll be *** we did this.she should have finished with"And I am lying to you right now" Summerwinds sales pitch guaranted us every step of the way,in any way possible, that there are people looking to buy th ese properties.Until I guess you go in the seal the deal office.This is sadly where we were totally scammed.In Jackie's case I guess "if you tell lies often enough they become your truth".And I guess my husband and I had suckers! stamped on our foreheads.We truly believed what we were told,htye sold us hook,line, and sinker.But we did not come up withb the idea of selling our propery,JACKIE BAILEY DID,we did nmot call EDWARD MAGEE at VACATION SERVICES INTERNATIONAL,JACKIE BAILEY and her TEAM MEMBER DID.WE DIDN'T USE OUR PHONE TO MAKE THIS CALL,OR COME UP WITH SOME RANDOME AMOUNT OF MONEY,SUMMERWINDS RESORTS EMPLOYEES DIDAND NOW THIS COMPANY SAYS SORRY,NOTHING WE SAID FOR HOURS IS TRUE.we cannot pay this loan.we need to cancel this contract
Final Business Response /* (4000, 15, 2016/08/05) */
Dear Sara,
Once again resale is not guaranteed per the contract and resale disclosure that was part of the contract the ***'s agreed to
In an effort to resolve this matter, we will offer a release from the contract with no refund
We will cancel and close the account for the remaining balance on the note
If the ***'s would like to accept this offer they may contact me at XXX-XXX-XXXX and I will get the account closed with no refund
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/12/01) */
Dear ***,
We have looked into this matter and the only complaint I see is they do not understand how the referral program works, once they send us names we call them and sell them a packageIf they tour owner get a check if they purchase
owner get a bigger checkin looking at the records we do not see that any names have been sent to us
The other matter of the contract being a Triennial, it was covered in the contract closing
As Mr*** stated in his complaint, he has stopped payment to the lender and is in default of the contractWe will allow this contract to be closed and he will forfeit all payments made to date
It will take about to days to close the contract out, he will receive a letter from the contracts department once it is doneNothing will be needed from Mr*** to close the account
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As long as by "Closing" the contract, this relieves us of Any and All Monetary Obligations, to the "Lender"/ "Summer Winds Resort" Any Property,Federal, State County, or City taxesMaintenance Fees, and everything that was incurred due to this contract# XXXXX
Then "Yes" we will accept this resolution*** And *** ***
Final Business Response /* (4000, 17, 2016/12/16) */
Dear ***,
Yes by closing the contract Mr*** will no longer have any obligations to the contract or any payments or fees associated with the ownership
I will have the contracts department close the account and he will receive a letter from the contracts department that the account has been closed within days
Again Thanks for you time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance officer
Summer winds Resorts
Initial Business Response /* (1000, 5, 2015/09/30) */
Dear Rose,
We have looked into this matter and all reservations are subject to availability
We will refund the $paid for this package
The payment was done by check so it will take about days to get the refund out to Ms
***
If you have any questions, please feel free to contact me
Thanks for your time and concern with this matter
Floyd ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I was extremely frustrated with having to file a complaint with the Revdex.com against Summerwinds Resorts, I am very satisfied with Summerwinds Resorts response and offer to refund my moneyI truly appreciate the Revdex.com for their handling of my case and Summerwinds quick and helpful responseI am so happy to have this matter resolved
Initial Business Response /* (1000, 9, 2015/08/21) */
Dear Rose,
We have looked into this matter and the first thing we find is this sale was done in
and the ***'s have never contacted us with any concerns in the last years
I see a lot of questions and confusion in the complaint
that we can help the ***'s with and that are available to themIf an owner exchanges the week for some other location we pay the exchange fees , so they have no $fee for an exchange
The maintenance fees can be reimbursed to the owner if they choose not to use the unit in any given use year
All the ***'s have to do is call customer service and have the next use year placed into the program and they can be refunded $on the maintenance fees paid
I am not sure about the free extra week as we do not give a free extra week, this may have been something that was offered by Interval International and we have nothing to do with it
Yes the ***'s list a unit for sale, the listing was good for one year and has long since expired
Again we feel the ***'s need some help to better understand the purchase and we are more then happy to help them by calling customer service at 1-800-699-
We will not refund or cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To confirm we contacted you on or around the following dates:
August 8,
October 6,
November 12,
December 29,
January 27,
March 12,
April 16,
April 27,
May 26,
July 1,
Very rarely was a response received
We also did in fact purchase in Are you even reviewing the correct file? Our Owner # is XXXXXX and our Member # is XXXXXX
It also appears that even now you are trying to avoid the real issues hereYou did try to clarify the so-called confusion we haveYou didn't answer any of the questions we have, and your only offer is that we call you to discuss this further
We will not discuss this by phone after everything that took place
We also want to assure you that we do not have any confusionWe know why we chose to sign up, and we know that we have spent years being disappointed by this programWhen your company chose to ignore almost every request for help it only solidified our belief that you are a disreputable company that we do not want to do business with
To make matters worse we have never even used this, so we have absolutely nothing to show for the thousands we have paid
Final Business Response /* (4000, 14, 2015/09/09) */
Dear Rose,
Again I have checked the records and see no notes of any calls to our customer service department, I do see a call to TPI asking reservation questions from and
In an effort to resolve this matter, we will have the resale relisted until it is sold at no cost to the ***'sWe will also allow them a reservation at Stormy Point for this year if they wish to come to Branson
If the ***'s want to place the week into the maintenance fee reimbursement program they can contact us on October 1st and we will be happy to get the week into the program
The only other thing I can offer is to allow a release from the contract with no refundAs the resale is not guaranteed
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd ***
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 16, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept any offers made in Summer Winds responseWe have no desire to lose more money or to use the timeshare, so remaining owners is not an optionWe also cannot walk away from everything we have paidPossibly that would be considerable if we just signed up recently and had not lost so much, but you are asking us to give up over $18,Do not forget we have continued to pay you throughout our attempts to get this cancelled, but it was because we hoped you would resolve this quickly
Some of our major concerns with the presentation were that the costs involved were lied aboutWe were told outright there were no maintenance fees; that was a lieWe were told our other timeshare would be taken over; that was a lieThose lies left us to lose a lot more money than anticipated or agreed uponWe even lost an additional $to the company that was supposed to take over our other timeshare agreement
Your reps even withheld the information that we had an every other year membership making this worth even less than we paid for it!
This company has done nothing but cost us moneyWe haven't even used the timeshare
To release us without a fair return of what we have paid is an injustice and one that we do not deserveWe ask Summer Winds/ Stormy Pointe to provide a better resolve to all of this
Initial Business Response /* (1000, 10, 2015/07/21) */
Dear ***
We have looked into this matter and find we made an offer to finance the contract at our standard 15.9% and the customer applied for a *** of *** credit card with a 2.99% introductory rate for
monthsIf the account is
paid within the months the payment will be lessIf the account is not paid in full within that time frame the account will go to 19.99%
If Mr*** has any questions, he may contact us at X-XXX-XXX-XXXX and we will be happy to help
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Complaint: ***
I am rejecting this response because:The issue isn't that I understand what you are saying in your response. The issue is that your sales staff not only deceived, but flat out LIED during both the presentation and during the signing of the contract while we were signing. There was another couple with us who listened to the presentation and can attest to this. Our next steps will be to reach out to the Missouri Attorney General to discuss the deceptions, misrepresentation and fraud of Summerwinds
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/07) */
Dear ***
We will refund the *** paid for this package
The refund will be done on the card us to make the purchase and will show on the account within to days
Thanks for your time and concern with this matter
***
***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept my *** back from Summerwinds Resorts
I will also be watching for them to credit my card with the *** they promise! If they do not I will reopen this cause and will file further charges against them
Thank you for your time and your help with this matter
*** ***
Initial Business Response /* (1000, 12, 2016/11/22) */
Dear ***,
We did receive a few letter from Mr& Mrs***, I have sent replies to them on each time asking for the information on how they feel mislead on the purchase
I have yet to receive this information and even in this complaint no
real reason has been given as to how we mislead them
If Mr*** would like to provide me with the information I have requested I will be happy to look into the matter
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** stated he had received a few letters to which he had sent replies to eachWe sent seven letters of complaint beginning September 1, to which he responded to only threeHe also stated we had five days from signing contract to identify concerns1) Concerns did not occur within the first five daysThey occurred when phoning for reservations and were told "no reservations available for owners at this time"; "no reservations can be made outside of days of arrival date"2) When we were assured an upgrade was much more appealing and another timeshare we owned *** would be transferred to that upgraded contract, with no further maintenance fee from *** That transfer never occurred and we continued to be accessed maintenance feesIn addition, original contract had annual usage, up-grade only even year usage3) We were told we could sell the timeshare at any timeBut how and to whom? Will Stormy Point purchase our contract?
We sincerely feel there was willful misrepresentation at the time of our up-grade in April,
Final Business Response /* (4000, 20, 2016/12/06) */
Dear ***,
Again we have looked into this matter and from the rely it seem as if there is some confusion on the ownership and how to use itAll reservations are subject to availability, Mr*** had a week to use in and that date can be set up to one year in advance, as for bonus time, yes it can only be set days out from the date of arrival
The old contract was for a bedroom unit with annual use, the new contract is for a bedroom unit with even year use, the price of the bedroom units are much higher than a bedroom
The transfer of the *** unit was closed on April 18,and the e mail below was sent to Mr& Mrs***
Type: Email To Client Date: 4/18/11:AM
Dear *** *** & *** *** ***, We are pleased to inform you that your transfer of ownership for the resort property located at *** has been completedIf we can be of any further assistance, please feel free to call us at X-XXX-XXX-XXXX and a representative will be happy to assist youSincerely, Customer Support *** *** LLC XXXXX State Highway *** ** Walnut Shade, MO Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify ***@***.com
Mrs*** want to sell the unit she can look on line and find a resale agent to list the unit and have it soldWe do not buy back units from owners
Again , thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 23, 2016/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to respondAgain we must continue this dispute and continue seeking cancellation of this forced and grossly misrepresented contractWe are not confused in regards to this ownership at allOur issues stem from the lack of availability in your resortWe were presented the opportunity to travel in the most affordable of waysWe've had to learn that not only is this membership not at all affordable, but the ability to actually use it is scarceAnytime we've tried to call and schedule a reservation we're never able toWhy would we want to be involved with a company if the relationship is one sided? Do you think we enjoy aimlessly throwing away our hard earned money only to receive absolutely no benefits?
Finally, the transfer of our *** *** property was completed, yesHowever, that was done with absolutely no help from your company at all
The bottom line here is that you sell a product that does not work and we want our contract terminated immediately
This contract was closed and the *** are no longer owners with Summer Winds resorts as per a default in the contractThey where notified by a letter dated April 11,that the contract was closed as a default Thanks for your time and concern with this matterIf you have any
questions, please feel free to contact me at ***. *** ***Complaisance OfficerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2016/02/23) */
Dear Rose,
We have looked into this matter and find, we have never had a buyback programWe do have a first right of refusal in our contract, this will allow the developer to purchase units back from owner at some point in time if he wishes
to
Our agents are not licensed for resale of unitsMr*** can look on line and find a broker to list the unit for sale or he can try to sell it himselfWe will be happy to help with the transfer paperwork once a buyer is found
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no because they said when we called back, they can't buy it back, because of phase three not being sold out and now it is so they should be buying it back*** *** the sales repwho sold us the time share told us it we ever need to sell they would buy it backcustomer service said now that the economy was bad they wouldn't be doing it nowbut that not what they said when we bought the time shareand for that reason I think they should buy it back because we need the money now
The rep I talked too also, said they would take the time share back,
at no charge so we could get out of Maintenance fee I guess they wouldI told them that any body wouldThat alone suggest a scamI would appreciate your help in this matter, thank you *** ***
Final Business Response /* (4000, 12, 2016/03/09) */
Dear Rose,
Again , we have no buyback program and we never have had oneAs per the contract, we have a First Right Of Refusal, this is not a buyback program, it is a tool for the developer to have units for the sales staff if the property is 98% sold out
Again once Mr*** finds a buyer we will be happy to help with the transfer paperwork
We will not buy this unit back from them
Thanks for your time and concern with this matter
Sincerely,
*** Elliott
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 14, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no summerwinds Resort services LLC response is not satisfactory, that is not what they said to me and my wife and I have seen on there web page that Phase III is sold out, and they should do the right thing and please buy it backand in regards to the Revdex.com how I want to respond I don't know I could use your help in this matterI would sell it back for half price .thank you for your help
We have looked into this matter and find nothing wrong with he sale and that Mr*** used the resort for his week in with no problems The Triennial purchase is called a starter package do to the fact it is our least expensive packageWe have a lot of owners that never upgrade from
the Tri to a bigger packageOur in-house sales staff tours owners and yes we would like them to upgrade, but it is not mandatory We see no reason to cancel or refund this contract based on this complaintIf Mr*** has any questions, he may contact Customer Service at *** and they will be happy to help Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts