Initial Business Response /* (1000, 5, 2017/07/06) */
***
We have looked into this matter and find they did stay at the *** *** and it is a well rated and well liked locationWe use a large group of hotel for our marketing program and we do not get complaints about the ***
*** as it has nice rooms and pools
We will be happy to remove Ms*** form our marketing list and not call her anymore for any programs
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/09/26) */
Dear ***,
we have made a full refund of *** paid for this packageThe refund was done on the card use to pay for the package and will take about to days to show on the account
Thanks for your time and concern with this
matterIf you have any questions, please feel free to contact mea at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2016/03/04) */
Dear Rose,
We have looked into this matter and see the week was banked with Interval International
In the II system we can see no request for exchange has been made and no notes of any request
The week is stall valid for one more
yearMr*** has a week to use in 2016, but has yet to pay the maintenance fees to allow use
Cruise prices change like airlines prices, sometimes twice a day, we can assure that we will find the best price at the time of booking, not that we will always have the lowest priceThe use week can also be traded toward the price of a cruise, this will give an extra discount via Interval International
When our owners are in Branson they can purchase show tickets from us at a discount, most of the time we have about shows that are listed at half price
We will be more than happy to help Mr*** to better understand the ownership and how to get the most out of it by calling us at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 8, 2017/06/21) */
***
All gifts that Mrs*** was to receive she didThe Mini vacations are for hotel stays all over the world inside and out of the U.S
All locations are subject to availability and change subject to availabilityThe Mini
vacation would be expired at this time as it was only good for one yearWe will be happy to provide them with a replacement cert so they can try a new location for a vacation
Mrs*** can call *** and have a new cert sent to her if she would like to try again
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
***
Compliance officer
Summer Winds Resorts
Final Business Response /* (1000, 10, 2017/06/22) */
***
We have reached an agreement with Mrs*** and this matter has been closed
Thanks for your time and concern with this matter
***
Compliance Officer
Summer Winds Resorts
12/07/2017 They have been with us since We do not offer buy backsI think some customers confuse our "right of refusal" with a promise to buy backThe right of refusal means the Resort has an option to buy the unit back in the future should for some reason it choose to do soI have been through the ***'s issues with the Attorney General and believe one of those Time Share Help companies also might have contacted us (those companies do not really have any clout so I just file their correspondence away)This is the first time I have had a call from a Revdex.com mediator (also, I mailed some information just yesterday to someone else at the Revdex.com)We would not be able to give them a reference on who to use as a broker to sell this as we do not want to have any responsibility for who they useMaintenance fees are past due.Are we willing to pay anything to settle this? Let me look at something$8,Let me know what they say.[vm from business} I got your voice mail they would settle for $25,Our answer is no as the original units go back to to and they were not disgruntled. We will refund them $8,and restore them to a BR unit every other year we will show as paid in full.12/08/2017 Hi ***, Yes that is correct, We will just do away with the outstanding maintenance fees on the current contract. If we redo the old contract they will need to pick a first year of use in or 2020, keeping in mind that a maintenance fee will be due at that timeif we do a maintenance fee will be due in January. Please feel free to let me now if you have any questions. [left vm with business that had discussed above offer with consumers who rejected, but, they would take a $20,refund to settle and that is their final offer]12/12/2017 [vm left by business} No, I will not pay $20,The $8,000.00, waive the unpaid past due maintenance fees, and restore to BR every other year is the best we will doI think that is worth over $10,and what they are basing this on goes back quite a few years.12/13/2017 Thanks for calling and letting me know they did not accept my final offer and that Revdex.com will close the mediation of this complaint
Initial Business Response /* (1000, 5, 2015/06/18) */
Dear ***
We have looked into this matter and find the owner had use in 2014, they had set date for July to the 5th and then canceled the reservationAt that time they banked the week with Trading Places for use at a later date
Reservations can be set up to one year in advance and needless to say July 4th week is a big time in Branson, most owner set reservations for this time a year in advanceMr*** didn't call until March 2nd to book the July 4th date
All reservations are subject to availability and a first come first serve basisMr*** can call Trading Places and be placed on a wait list for the dates he wants and if they get a cancel or we place a new unit on line he will be able to get his reservation
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that availability is limited for the week of the fourth in branson and we did try to book a year in advance and we were put on a waiting list for two places, one in branson and one in south Carolinathe issue with July 2-in was that they said we could only stay there for days then had to get a hotel for the other 4...what a jokeand make us pay the cleaning fee twice for splitting up our week*** never addressed why we cant have our week this year for the 4th but why you can book it on their website for the whole week if you want to pay the *** dollars a nightThe whole company is a joke and I will tell everyone I know what kind of scam it is
Final Business Response /* (4000, 9, 2015/06/23) */
Dear ***
I am trying to call Mr*** and the phone we have on file is not a good numberI have a unit open for the dates he is wantingJune 28to July 5th
Please have Mr*** contact me at XXX-XXX-XXXX
Thanks for your time
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 8, 2017/07/06) */
***
In looking into this matter we find it hard to understand how someone would pay $17,just to get discounted airfareNo place in the contract is it stated that owner gets discount airfare and it is not a part of the programWe
do however help our owners to get the best price at the time of booking and we are happy to do all of the searching for the best price
The purchase is all about saving money on vacations and travel, we do offer discounted resort and hotel stays but each discount will be the best price at the time of booking
We are more the willing to help them find the best price for travel any time just by calling customer service at ***
We will not refund or cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/07/10) */
Dear Mr***,
Thanks for your response to our complaint filed via Revdex.comIt's unfortunate that we must involve Revdex.com to get the company to respond to the claim since you forwarded our complaint to sales and we never heard backWe are not satisfied with your response as it does not address the additional two key points outside of airfare
We were told we were purchasing week every year (instead it turned out to be every other year);
Your sales person told us that we are purchasing excellent investment and represented that we can sell this ownership any time we want if we do not want it anymore and make a profit because we were purchasing a returned unit from a divorced couple at half pricePlease read our original complaint about the details on that
On the third point of airfare, we were told there is a significant discount for flights which was reiterated and emphasized by your sales rep but that is not true because when we called to the travel agency we were told they do not even handle air faresIn your partial response to our claim, you say that it's hard to understand how one would pay $17,to get discounted airfareHere is what we were told at the time: we are getting lifetime long deal and international flights can easily be $for round trip tickets for each family member so we figured since we fly many times internationally this would represent significant savings Your response was that there is "no place in the contract is it stated that owner gets discount airfare and it's not part of a program." None of the details of the travel agency services are explained in the contract, but it is reasonable for us to assume that your travel agency handled airfare since Mr*** specifically told us he used the agency for air travel frequently which is a blatant lie
Also we ask you, Mr***, to bring this to attention of your upper management that in case if we do not get our claim resolved to our satisfaction it is our strong intention to bring this matter to the public, i.econtact Office of Attorney General of State of Missouri as well as use all the possible legal remedies including arbitration and mass media to put stop to this deceiving business practice
As a former oil and gas lawyer, I know fraud when I see itThe contract was based on these three misrepresentations and shows bad faith by your company, therefore we demand cancellation of the contract and a full refund
Sincerely yours
*** ***
Final Business Response /* (4000, 13, 2017/07/11) */
***
We have looked into this matter again, we will agree to cancel and refund the full contract
We will cancel the contract and have a full refund out to Mr*** within days for the date of this letter
Again thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (2000, 15, 2017/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the positive responseLooking forward to receiving full refund as outlined in the initial claim including maintenance fees
Regards
*** ***
Initial Business Response /* (1000, 5, 2015/06/19) */
June 19,
Dear ***
This purchase is at out *** *** *** resort , the VIP charter is a summary of the benefits
that allow owners to use extra time and purchase extra weeks form Summerwinds Travel
If an ** *** owner wants
to exchange a week they need to call *** *** as they are the exchange agent for the resort ,they will also do rentals back to ** *** at a nightly rate and the cabins can be booked at the rate shown on the charter by calling me at XXX-XXX-XXXX
If any owner want to use *** *** for exchange they must purchase a membership to
II by calling the membership department
We will pay any exchange fees for an owner that want to exchange with *** *** or ***
The Summerwinds Travel offer the extra weeks that can be purchased for *** to ***
just by calling X-XXX-XXX-XXXX, but they do not offer exchanges
In closing we see a lot of confusion in the owner understanding of how to use the purchase and we will be more than happy to help her understand how to use the program by calling us at X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 9, 2016/09/07) */
Dear Sara,
This purchase was made in January of and now years later they have a problem with the purchaseI have checked notes on this file and not once have they contacted us with any concerns about rental or any other problems with
the purchaseIn April of they did call Trading Places and talked about the purchase and how to use the rental program
Since that time no contact has been made or any request for a rental contract in the use year
We do the rentals for our owners, they must contact us to receive a contract for the rentalAt this point the maintenance fees are outstanding, once paid we may still be able to rent the unit out before the end of the year
As for extra weeks purchased they are subject to availability and no location is guaranteed to have availabilityThe week can still be purchased from the Summer Winds Travel or Interval International
If Ms*** and Mr*** with to try to rent out the unit for they must call customer service at
X-XXX-XXX-XXXX and get the fees paid and we will try to get the unit rented for them
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear ***
We have looked into this matter and find that the Summerwinds web site has over weeks listed for less than *** (copy enclosed) They are all over from cost to cost and listed out to the end of June
the site is updated
every Monday with new weeks
The purchase of this contract is for a Triennial use, that does not keep the owner from using it if off years like Time is purchased as needed by the night or week as stated in the VIP charter
nights can be purchased for *** per nt for a bedroom or *** per nt for a bedroom
Extra weeks are the cost of a current maintenance fee also stated on the VIP charter (copy enclosed)
We have no free time all nights or weeks must be purchased
Mr*** has not received his *** *** membership just yet, this will allow him to book extra weeks with them as well and weeks can be found on the II site further out in time and some are listed for the *** price
As for the unit upgrade fee, the fee was increased this year and I am not sure that sales had the information as this is not something they address very oftenIn an effort to meet Mr*** needs we will note his account that he will only have to pay *** fee to upgrade his unit for if he want a bedroom
We will be more than happy to help Mr*** better understand his purchase and how to use it and get the most out of his vacations, just call X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 9, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With our "Special" membership, we were verbally told that we had unlimited *** rentals each year at any of their resorts that were listed on their websiteWe were even showed how we could locate themNowhere or at anytime during the verbal presentation, were we told that these *** rentals were limited to their "Hot Weeks" tab that is shown in their responseThe first time I saw anything about these "Hot Weeks" was about a month after we purchased our week when Summer Winds sent me my ID and password to their websiteI had other people with me during this verbal presentation and they are saying the same thing I am saying hereWe only bought in because we were told that we had access to ALL of their resorts at ANYTIME during the year for *** We would not have bought with them if this was not the case
Final Business Response /* (4000, 16, 2015/05/20) */
Dear ***
Again we have looked at this matter and Mr*** states he was verbally told that all weeks are only *** the contract that he agreed to states in more than two places that the weeks run from *** to *** This is the reason we have a contract to make sure all parties are clear and understand the programThe owners are also given days to look over the contract and ask any questions they may have or to cancel the contract with a full refund
We will not cancel or refund this contract based on this complaint , as we have over weeks priced at *** to *** at any given time on the Summerwinds site
We will be more than happy to help Mr*** to find the best deal for this travels
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 18, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I did speak with *** ***No, I am not satisfied with his responseYes, I did sign a contract but I was assuming that everything in it was covering what was told to us by the sales repI also know that I am now stuck with a timeshare I would not have paid *** for if I had known what we were really purchasingI already had a timeshare that I was using but based on the information given to us by the sales rep, which I now know was completely false, traded it in for a better opportunity
Mr *** did explain how the process works and I do understand itHe also did state that he would try to work with me when I decide to take my first tripUnfortunately this sounds like a one time deal only
Basically, nothing was really resolvedI am now stuck with something I would not have purchased if I known what we were really buyingI also noticed that there were multiple complaints on the Revdex.com website of buyers that feel the same was as I do
Initial Business Response /* (4000, 14, 2017/03/28) */
***Document Attached***
Dear ***,
We have looked into this matter and find them the ***'s have no resale listing that was done by us at Summer Winds as part of the contractWe may have given them a referral to a listing agent, but
nothing was give to them by us that they had to use the services, it was there choice
Item # of the purchaser acknowledgement also state the no agreement was made for any resale as part of the contractI have enclosed a copy for review
We do offer a maintenance fee reimbursement to our ownersThe first year of use for this contract is set for 2018, so in November of they can call customer service at 1-800-699-pay the fees and have the week placed into the program and they will receive $refund of the paid maintenance fees back sometime in
The letter we received to cancel the contract was months outside of the time to cancelIn the state of Missouri you have five days to cancel
We will not cancel or refund this contract based on this complaintThe ***'s have stopped payment to the lender and cannot use the program until payments are up to date
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Complaint: ***
I am rejecting this response because:
I was lied to repeatedly that we could recoup our investment, and even sell this timeshare at a profit! No Broker will accept this particular *** *** for resale, and Mr*** wouldn't even meet with us. He sent a representative to tell us there was no "BUY-BACK" program available from them. I want my money back, as this was marketed to us fraudulently
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/06/17) */
Dear ***,
We have looked into this matter and this is the first year of use on the contract and Ms*** can set a date for Stormy Point or exchange the week via Interval InternationalIf she want to exchange we do pay the exchange
fees, but it is up to the owner to maintain the membership
We pay for the first year of the II membershipOwners can place the week into the maintenance fee reimbursement program and receive $back on the fees, the program is open starting in November and we take as many weeks as we can into the program
I am not sure what is meant about the no spotsMs*** can call customer service at X-XXX-XXX-XXXX and set her dates for her use week
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds resorts
I was double checking this to see if Summer Winds had responded and saw that I accepted the response from them.. However, when I was reading this, I did it from my phone and I never actually saw his response until just nowI thought I was accepting the message from the Revdex.com that they had forwarded my complaint to a different area. I think it may be because I was clicking on it from this email link. I never did receive an email that said the business that responded. Is there a way to open this back up? When I read the message from Mr *** just now, I contacted him, but have not gotten a response and I would rather have the communication go through a different source in writing than a phone call. (given the circumstances) At this point, I am not satisfied with the response as I am certain he will ask me to spend more money to get what we thought we were purchasing originally. I would not be opposed to paying the maintenance fees each year, but do not want to have to pay to 'upgrade'. Please let me know if there is anything I can do to leave this open until it is resolvedOr change it to an unacceptable response until I hear back from him?Thank you, *** ***
Initial Business Response /* (1000, 5, 2016/04/14) */
Dear ***
I have a long talk with *** *** the owner and explained why they were not able to tour the resort on the visitWhen they made the purchase, they placed *** *** on the deed, so now she will have to by with them in order to
make any change to the ownership
As for the resorts in *** *** *** has resort in *** and they are all subject to availability, Owner can exchange the week and make a reservation up to one year in advance to travel to other locationsAlso extra week can be purchased via Interval by looking at the get a ways
All the weeks in the program are subject to availability
*** *** can call customer service any time with question or travel request at X-XXX-XXX-XXXX and we will be happy to help
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree as to why the owner was not able to "tour" the resort as they had no intention to change their ownership they just had questions as to how to use their ownership and were not allowed to do soOne owner, not all owners, should be able to attend a presentation to ask questions at any time as promised at time of purchaseThe initial intent to attend presentation, was not to change ownership but to ask direct questions in person regarding how to use their ownershipPromises were made by sales associate at time of purchase that were very misleading and it should be noted, the resorts in *** are subject to availability and it was not mentioned that they are rarely, if ever, availableI tried to call *** *** and was not able to talk to him in person - only allowed to email himI was told *** *** was in charge of compliance for SummerwindsI asked for a copy of their sales associate compliance policy and to date, have not received a copySince two of the owners are and 86, all of this was very confusing and frustrating to them and I wanted to explain this to *** *** and was not able to do so
Final Business Response /* (4000, 9, 2016/04/21) */
Dear ***
We offer show tickets to owner to do updates of the resort and to maybe offer upgrades, therefore all the owners on the deed must me present so the deed can be changed if need beThe update is not for questions on how the program works, we have a full customer service department to help owners with questions
As for the availability of the resorts in *** all the resorts are subject to availability, this week the Summerwinds Travel web site has units in MN for $for the weekNew inventory is added to the site every week, so you just have to look for something that will meet your needs
I do not have a sales associate compliance policyAll contract documents on the saqle are provided to the owner at the point of sale
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Dear Sir, The purchase you made is for a Triennial useYou have a week every three years that you will pay a maintenance fee and with that week you can stay at Stormy Point, exchange it with Interval International or have the week placed into the maintenance fee reimbursement
program and receive $of your paid maintenance fees back for not using your weekMaintenance fees must be paid in the use yearThe HOA will send a bill every year for 1/of you next use yearyou can pay by the year of wait until the use year and pay it all at once In the off years like this year you can still travel as often as you wish. You may come back to Stormy Point for nightly stays for $per night or you can stay for the week for the price of a maintenance fee $for a bedroom or $for a bedroomYou can also purchase weeks from the Summer winds Travel for as little as $per week or via Interval InternationalAs per your VIP Charter you can purchase unlimited weeks from $to $and go whenever you want subject to availability. If you wish to purchase a annual contract with a mai9ntenace fee every year that will give you a week every year, I will be happy to have the sales department contact you with the upgrade information.Once again none of the weeks are free you will always have to pay a maintenance fee for a week at Stormy Pint Village.Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at a ***.*** ***Compliance OfficerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2016/07/25) */
Dear ***,
I am not finding this one as a Summer Winds owners
Maybe the contract is under some other name? I am not finding the name or phone number in my system at all
Please provide me with more information and I will be happy to
look into the matter
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Joni Greenslaugh, *** ***
Contract XXXXX
Final Consumer Response /* (3000, 16, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hard fast sales pitch with redirection of questions was given to usThey said average of sixty percent savings on hotels with Summerwinds travel and cruiseNo price difference from online pricingWe were swayed after a long tiring weekendI became unemployed after returning homeThis puts me in financial hardship
Final Business Response /* (4000, 18, 2016/08/04) */
Dear ***,
Again, no place in the contract states any hotel discountsWe do offer travel services that will find the best price at the time of booking, but no hotel discounts are listed in the Contract
I am sorry about the loss of his job, but that is not a reason to cancel or refund a contract
Again they may list the unit for sale with a broker and have the unit sold
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Dear Sir, I have looked into this matter and find that an agreement was made at the time of sale to do a traand a contract for the trade in co was also done and signed by the ***'s, as part of the agreement they will pay the closing cost of $and the outstanding maintenance
fees for and any other charges the resort may have to complete the transferI have attached a copy of this agreement We never pay any fees for a third party contract, all charges and fees are paid by the owner to the transfer co If the ***'s have any questions, they may contact customer service at *** anytime for help If you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/06/17) */
Dear ***,
We have all talked to Mr*** many time and we have all bent over backwards to make him happyHe must understand the contract is what he purchased and we make our offer within the realm of the contractWeeks for $have
not be available for a few years now, they are more around $per week and we have more than weeks listed at any given time on the SummerWinds travel web site
Mr*** has dates set for his unit for the use year and will be in Branson in JulyAt that point he will see the water park is open and has been for years nowWe have the boat dock open and slips are always subject to availability
I have no knowledge of any problems he has had at the resort with his boat or truck
I will be more than happy to sit down with Mr*** and see what we can work out when he is in Branson in July
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 12, 2016/07/08) */
We are visiting this timeshare next weekI like ***, the property manager, BUT he is a business manMy complaints involve so many things throughout the years, that I am now so fed up with them, The latest that happened YESTERDAY was that I was told that I couldn't leave my boat on property anymoreI had to store them about miles away, which in Branson, could now take up to and over an hour or better to get to the waterThe water is only yards away from Stormy Point ResortThis is outrageous!!!!!! PLEASE RE-OPEN THIS COMPLAINT
Final Business Response /* (4000, 14, 2016/07/11) */
Dear ***,
The parking for the boat and trailer parking has been temporally moved due to a new buildings going up in the place where the boats had been parked
We are building at the location where the boats where keptWe have a full parking lot across the street
from the sales center at our new office locationIt is about minutes from the resort and minutes from the lake
We are sorry for this inconvenience, but we are improving the property and for the safety of everyone we had to make the move for now
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/07/06) */
***
We have looked into this matter and find they did stay at the *** *** and it is a well rated and well liked locationWe use a large group of hotel for our marketing program and we do not get complaints about the ***
*** as it has nice rooms and pools
We will be happy to remove Ms*** form our marketing list and not call her anymore for any programs
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/09/26) */
Dear ***,
we have made a full refund of *** paid for this packageThe refund was done on the card use to pay for the package and will take about to days to show on the account
Thanks for your time and concern with this
matterIf you have any questions, please feel free to contact mea at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2016/03/04) */
Dear Rose,
We have looked into this matter and see the week was banked with Interval International
In the II system we can see no request for exchange has been made and no notes of any request
The week is stall valid for one more
yearMr*** has a week to use in 2016, but has yet to pay the maintenance fees to allow use
Cruise prices change like airlines prices, sometimes twice a day, we can assure that we will find the best price at the time of booking, not that we will always have the lowest priceThe use week can also be traded toward the price of a cruise, this will give an extra discount via Interval International
When our owners are in Branson they can purchase show tickets from us at a discount, most of the time we have about shows that are listed at half price
We will be more than happy to help Mr*** to better understand the ownership and how to get the most out of it by calling us at X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
Sincerely
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 8, 2017/06/21) */
***
All gifts that Mrs*** was to receive she didThe Mini vacations are for hotel stays all over the world inside and out of the U.S
All locations are subject to availability and change subject to availabilityThe Mini
vacation would be expired at this time as it was only good for one yearWe will be happy to provide them with a replacement cert so they can try a new location for a vacation
Mrs*** can call *** and have a new cert sent to her if she would like to try again
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
***
Compliance officer
Summer Winds Resorts
Final Business Response /* (1000, 10, 2017/06/22) */
***
We have reached an agreement with Mrs*** and this matter has been closed
Thanks for your time and concern with this matter
***
Compliance Officer
Summer Winds Resorts
12/07/2017 They have been with us since We do not offer buy backsI think some customers confuse our "right of refusal" with a promise to buy backThe right of refusal means the Resort has an option to buy the unit back in the future should for some reason it choose to do soI have been through the ***'s issues with the Attorney General and believe one of those Time Share Help companies also might have contacted us (those companies do not really have any clout so I just file their correspondence away)This is the first time I have had a call from a Revdex.com mediator (also, I mailed some information just yesterday to someone else at the Revdex.com)We would not be able to give them a reference on who to use as a broker to sell this as we do not want to have any responsibility for who they useMaintenance fees are past due.Are we willing to pay anything to settle this? Let me look at something$8,Let me know what they say.[vm from business} I got your voice mail they would settle for $25,Our answer is no as the original units go back to to and they were not disgruntled. We will refund them $8,and restore them to a BR unit every other year we will show as paid in full.12/08/2017 Hi ***, Yes that is correct, We will just do away with the outstanding maintenance fees on the current contract. If we redo the old contract they will need to pick a first year of use in or 2020, keeping in mind that a maintenance fee will be due at that timeif we do a maintenance fee will be due in January. Please feel free to let me now if you have any questions. [left vm with business that had discussed above offer with consumers who rejected, but, they would take a $20,refund to settle and that is their final offer]12/12/2017 [vm left by business} No, I will not pay $20,The $8,000.00, waive the unpaid past due maintenance fees, and restore to BR every other year is the best we will doI think that is worth over $10,and what they are basing this on goes back quite a few years.12/13/2017 Thanks for calling and letting me know they did not accept my final offer and that Revdex.com will close the mediation of this complaint
Initial Business Response /* (1000, 5, 2015/06/18) */
Dear ***
We have looked into this matter and find the owner had use in 2014, they had set date for July to the 5th and then canceled the reservationAt that time they banked the week with Trading Places for use at a later date
Reservations can be set up to one year in advance and needless to say July 4th week is a big time in Branson, most owner set reservations for this time a year in advanceMr*** didn't call until March 2nd to book the July 4th date
All reservations are subject to availability and a first come first serve basisMr*** can call Trading Places and be placed on a wait list for the dates he wants and if they get a cancel or we place a new unit on line he will be able to get his reservation
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that availability is limited for the week of the fourth in branson and we did try to book a year in advance and we were put on a waiting list for two places, one in branson and one in south Carolinathe issue with July 2-in was that they said we could only stay there for days then had to get a hotel for the other 4...what a jokeand make us pay the cleaning fee twice for splitting up our week*** never addressed why we cant have our week this year for the 4th but why you can book it on their website for the whole week if you want to pay the *** dollars a nightThe whole company is a joke and I will tell everyone I know what kind of scam it is
Final Business Response /* (4000, 9, 2015/06/23) */
Dear ***
I am trying to call Mr*** and the phone we have on file is not a good numberI have a unit open for the dates he is wantingJune 28to July 5th
Please have Mr*** contact me at XXX-XXX-XXXX
Thanks for your time
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 8, 2017/07/06) */
***
In looking into this matter we find it hard to understand how someone would pay $17,just to get discounted airfareNo place in the contract is it stated that owner gets discount airfare and it is not a part of the programWe
do however help our owners to get the best price at the time of booking and we are happy to do all of the searching for the best price
The purchase is all about saving money on vacations and travel, we do offer discounted resort and hotel stays but each discount will be the best price at the time of booking
We are more the willing to help them find the best price for travel any time just by calling customer service at ***
We will not refund or cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/07/10) */
Dear Mr***,
Thanks for your response to our complaint filed via Revdex.comIt's unfortunate that we must involve Revdex.com to get the company to respond to the claim since you forwarded our complaint to sales and we never heard backWe are not satisfied with your response as it does not address the additional two key points outside of airfare
We were told we were purchasing week every year (instead it turned out to be every other year);
Your sales person told us that we are purchasing excellent investment and represented that we can sell this ownership any time we want if we do not want it anymore and make a profit because we were purchasing a returned unit from a divorced couple at half pricePlease read our original complaint about the details on that
On the third point of airfare, we were told there is a significant discount for flights which was reiterated and emphasized by your sales rep but that is not true because when we called to the travel agency we were told they do not even handle air faresIn your partial response to our claim, you say that it's hard to understand how one would pay $17,to get discounted airfareHere is what we were told at the time: we are getting lifetime long deal and international flights can easily be $for round trip tickets for each family member so we figured since we fly many times internationally this would represent significant savings Your response was that there is "no place in the contract is it stated that owner gets discount airfare and it's not part of a program." None of the details of the travel agency services are explained in the contract, but it is reasonable for us to assume that your travel agency handled airfare since Mr*** specifically told us he used the agency for air travel frequently which is a blatant lie
Also we ask you, Mr***, to bring this to attention of your upper management that in case if we do not get our claim resolved to our satisfaction it is our strong intention to bring this matter to the public, i.econtact Office of Attorney General of State of Missouri as well as use all the possible legal remedies including arbitration and mass media to put stop to this deceiving business practice
As a former oil and gas lawyer, I know fraud when I see itThe contract was based on these three misrepresentations and shows bad faith by your company, therefore we demand cancellation of the contract and a full refund
Sincerely yours
*** ***
Final Business Response /* (4000, 13, 2017/07/11) */
***
We have looked into this matter again, we will agree to cancel and refund the full contract
We will cancel the contract and have a full refund out to Mr*** within days for the date of this letter
Again thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (2000, 15, 2017/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the positive responseLooking forward to receiving full refund as outlined in the initial claim including maintenance fees
Regards
*** ***
Initial Business Response /* (1000, 5, 2015/06/19) */
June 19,
Dear ***
This purchase is at out *** *** *** resort , the VIP charter is a summary of the benefits
that allow owners to use extra time and purchase extra weeks form Summerwinds Travel
If an ** *** owner wants
to exchange a week they need to call *** *** as they are the exchange agent for the resort ,they will also do rentals back to ** *** at a nightly rate and the cabins can be booked at the rate shown on the charter by calling me at XXX-XXX-XXXX
If any owner want to use *** *** for exchange they must purchase a membership to
II by calling the membership department
We will pay any exchange fees for an owner that want to exchange with *** *** or ***
The Summerwinds Travel offer the extra weeks that can be purchased for *** to ***
just by calling X-XXX-XXX-XXXX, but they do not offer exchanges
In closing we see a lot of confusion in the owner understanding of how to use the purchase and we will be more than happy to help her understand how to use the program by calling us at X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 9, 2016/09/07) */
Dear Sara,
This purchase was made in January of and now years later they have a problem with the purchaseI have checked notes on this file and not once have they contacted us with any concerns about rental or any other problems with
the purchaseIn April of they did call Trading Places and talked about the purchase and how to use the rental program
Since that time no contact has been made or any request for a rental contract in the use year
We do the rentals for our owners, they must contact us to receive a contract for the rentalAt this point the maintenance fees are outstanding, once paid we may still be able to rent the unit out before the end of the year
As for extra weeks purchased they are subject to availability and no location is guaranteed to have availabilityThe week can still be purchased from the Summer Winds Travel or Interval International
If Ms*** and Mr*** with to try to rent out the unit for they must call customer service at
X-XXX-XXX-XXXX and get the fees paid and we will try to get the unit rented for them
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear ***
We have looked into this matter and find that the Summerwinds web site has over weeks listed for less than *** (copy enclosed) They are all over from cost to cost and listed out to the end of June
the site is updated
every Monday with new weeks
The purchase of this contract is for a Triennial use, that does not keep the owner from using it if off years like Time is purchased as needed by the night or week as stated in the VIP charter
nights can be purchased for *** per nt for a bedroom or *** per nt for a bedroom
Extra weeks are the cost of a current maintenance fee also stated on the VIP charter (copy enclosed)
We have no free time all nights or weeks must be purchased
Mr*** has not received his *** *** membership just yet, this will allow him to book extra weeks with them as well and weeks can be found on the II site further out in time and some are listed for the *** price
As for the unit upgrade fee, the fee was increased this year and I am not sure that sales had the information as this is not something they address very oftenIn an effort to meet Mr*** needs we will note his account that he will only have to pay *** fee to upgrade his unit for if he want a bedroom
We will be more than happy to help Mr*** better understand his purchase and how to use it and get the most out of his vacations, just call X-XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 9, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With our "Special" membership, we were verbally told that we had unlimited *** rentals each year at any of their resorts that were listed on their websiteWe were even showed how we could locate themNowhere or at anytime during the verbal presentation, were we told that these *** rentals were limited to their "Hot Weeks" tab that is shown in their responseThe first time I saw anything about these "Hot Weeks" was about a month after we purchased our week when Summer Winds sent me my ID and password to their websiteI had other people with me during this verbal presentation and they are saying the same thing I am saying hereWe only bought in because we were told that we had access to ALL of their resorts at ANYTIME during the year for *** We would not have bought with them if this was not the case
Final Business Response /* (4000, 16, 2015/05/20) */
Dear ***
Again we have looked at this matter and Mr*** states he was verbally told that all weeks are only *** the contract that he agreed to states in more than two places that the weeks run from *** to *** This is the reason we have a contract to make sure all parties are clear and understand the programThe owners are also given days to look over the contract and ask any questions they may have or to cancel the contract with a full refund
We will not cancel or refund this contract based on this complaint , as we have over weeks priced at *** to *** at any given time on the Summerwinds site
We will be more than happy to help Mr*** to find the best deal for this travels
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 18, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I did speak with *** ***No, I am not satisfied with his responseYes, I did sign a contract but I was assuming that everything in it was covering what was told to us by the sales repI also know that I am now stuck with a timeshare I would not have paid *** for if I had known what we were really purchasingI already had a timeshare that I was using but based on the information given to us by the sales rep, which I now know was completely false, traded it in for a better opportunity
Mr *** did explain how the process works and I do understand itHe also did state that he would try to work with me when I decide to take my first tripUnfortunately this sounds like a one time deal only
Basically, nothing was really resolvedI am now stuck with something I would not have purchased if I known what we were really buyingI also noticed that there were multiple complaints on the Revdex.com website of buyers that feel the same was as I do
Initial Business Response /* (4000, 14, 2017/03/28) */
***Document Attached***
Dear ***,
We have looked into this matter and find them the ***'s have no resale listing that was done by us at Summer Winds as part of the contractWe may have given them a referral to a listing agent, but
nothing was give to them by us that they had to use the services, it was there choice
Item # of the purchaser acknowledgement also state the no agreement was made for any resale as part of the contractI have enclosed a copy for review
We do offer a maintenance fee reimbursement to our ownersThe first year of use for this contract is set for 2018, so in November of they can call customer service at 1-800-699-pay the fees and have the week placed into the program and they will receive $refund of the paid maintenance fees back sometime in
The letter we received to cancel the contract was months outside of the time to cancelIn the state of Missouri you have five days to cancel
We will not cancel or refund this contract based on this complaintThe ***'s have stopped payment to the lender and cannot use the program until payments are up to date
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Complaint: ***
I am rejecting this response because:
I was lied to repeatedly that we could recoup our investment, and even sell this timeshare at a profit! No Broker will accept this particular *** *** for resale, and Mr*** wouldn't even meet with us. He sent a representative to tell us there was no "BUY-BACK" program available from them. I want my money back, as this was marketed to us fraudulently
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/06/17) */
Dear ***,
We have looked into this matter and this is the first year of use on the contract and Ms*** can set a date for Stormy Point or exchange the week via Interval InternationalIf she want to exchange we do pay the exchange
fees, but it is up to the owner to maintain the membership
We pay for the first year of the II membershipOwners can place the week into the maintenance fee reimbursement program and receive $back on the fees, the program is open starting in November and we take as many weeks as we can into the program
I am not sure what is meant about the no spotsMs*** can call customer service at X-XXX-XXX-XXXX and set her dates for her use week
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds resorts
I was double checking this to see if Summer Winds had responded and saw that I accepted the response from them.. However, when I was reading this, I did it from my phone and I never actually saw his response until just nowI thought I was accepting the message from the Revdex.com that they had forwarded my complaint to a different area. I think it may be because I was clicking on it from this email link. I never did receive an email that said the business that responded. Is there a way to open this back up? When I read the message from Mr *** just now, I contacted him, but have not gotten a response and I would rather have the communication go through a different source in writing than a phone call. (given the circumstances) At this point, I am not satisfied with the response as I am certain he will ask me to spend more money to get what we thought we were purchasing originally. I would not be opposed to paying the maintenance fees each year, but do not want to have to pay to 'upgrade'. Please let me know if there is anything I can do to leave this open until it is resolvedOr change it to an unacceptable response until I hear back from him?Thank you, *** ***
Initial Business Response /* (1000, 5, 2016/04/14) */
Dear ***
I have a long talk with *** *** the owner and explained why they were not able to tour the resort on the visitWhen they made the purchase, they placed *** *** on the deed, so now she will have to by with them in order to
make any change to the ownership
As for the resorts in *** *** *** has resort in *** and they are all subject to availability, Owner can exchange the week and make a reservation up to one year in advance to travel to other locationsAlso extra week can be purchased via Interval by looking at the get a ways
All the weeks in the program are subject to availability
*** *** can call customer service any time with question or travel request at X-XXX-XXX-XXXX and we will be happy to help
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree as to why the owner was not able to "tour" the resort as they had no intention to change their ownership they just had questions as to how to use their ownership and were not allowed to do soOne owner, not all owners, should be able to attend a presentation to ask questions at any time as promised at time of purchaseThe initial intent to attend presentation, was not to change ownership but to ask direct questions in person regarding how to use their ownershipPromises were made by sales associate at time of purchase that were very misleading and it should be noted, the resorts in *** are subject to availability and it was not mentioned that they are rarely, if ever, availableI tried to call *** *** and was not able to talk to him in person - only allowed to email himI was told *** *** was in charge of compliance for SummerwindsI asked for a copy of their sales associate compliance policy and to date, have not received a copySince two of the owners are and 86, all of this was very confusing and frustrating to them and I wanted to explain this to *** *** and was not able to do so
Final Business Response /* (4000, 9, 2016/04/21) */
Dear ***
We offer show tickets to owner to do updates of the resort and to maybe offer upgrades, therefore all the owners on the deed must me present so the deed can be changed if need beThe update is not for questions on how the program works, we have a full customer service department to help owners with questions
As for the availability of the resorts in *** all the resorts are subject to availability, this week the Summerwinds Travel web site has units in MN for $for the weekNew inventory is added to the site every week, so you just have to look for something that will meet your needs
I do not have a sales associate compliance policyAll contract documents on the saqle are provided to the owner at the point of sale
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Dear Sir, The purchase you made is for a Triennial useYou have a week every three years that you will pay a maintenance fee and with that week you can stay at Stormy Point, exchange it with Interval International or have the week placed into the maintenance fee reimbursement
program and receive $of your paid maintenance fees back for not using your weekMaintenance fees must be paid in the use yearThe HOA will send a bill every year for 1/of you next use yearyou can pay by the year of wait until the use year and pay it all at once In the off years like this year you can still travel as often as you wish. You may come back to Stormy Point for nightly stays for $per night or you can stay for the week for the price of a maintenance fee $for a bedroom or $for a bedroomYou can also purchase weeks from the Summer winds Travel for as little as $per week or via Interval InternationalAs per your VIP Charter you can purchase unlimited weeks from $to $and go whenever you want subject to availability. If you wish to purchase a annual contract with a mai9ntenace fee every year that will give you a week every year, I will be happy to have the sales department contact you with the upgrade information.Once again none of the weeks are free you will always have to pay a maintenance fee for a week at Stormy Pint Village.Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at a ***.*** ***Compliance OfficerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2016/07/25) */
Dear ***,
I am not finding this one as a Summer Winds owners
Maybe the contract is under some other name? I am not finding the name or phone number in my system at all
Please provide me with more information and I will be happy to
look into the matter
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Joni Greenslaugh, *** ***
Contract XXXXX
Final Consumer Response /* (3000, 16, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hard fast sales pitch with redirection of questions was given to usThey said average of sixty percent savings on hotels with Summerwinds travel and cruiseNo price difference from online pricingWe were swayed after a long tiring weekendI became unemployed after returning homeThis puts me in financial hardship
Final Business Response /* (4000, 18, 2016/08/04) */
Dear ***,
Again, no place in the contract states any hotel discountsWe do offer travel services that will find the best price at the time of booking, but no hotel discounts are listed in the Contract
I am sorry about the loss of his job, but that is not a reason to cancel or refund a contract
Again they may list the unit for sale with a broker and have the unit sold
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Dear Sir, I have looked into this matter and find that an agreement was made at the time of sale to do a traand a contract for the trade in co was also done and signed by the ***'s, as part of the agreement they will pay the closing cost of $and the outstanding maintenance
fees for and any other charges the resort may have to complete the transferI have attached a copy of this agreement We never pay any fees for a third party contract, all charges and fees are paid by the owner to the transfer co If the ***'s have any questions, they may contact customer service at *** anytime for help If you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/06/17) */
Dear ***,
We have all talked to Mr*** many time and we have all bent over backwards to make him happyHe must understand the contract is what he purchased and we make our offer within the realm of the contractWeeks for $have
not be available for a few years now, they are more around $per week and we have more than weeks listed at any given time on the SummerWinds travel web site
Mr*** has dates set for his unit for the use year and will be in Branson in JulyAt that point he will see the water park is open and has been for years nowWe have the boat dock open and slips are always subject to availability
I have no knowledge of any problems he has had at the resort with his boat or truck
I will be more than happy to sit down with Mr*** and see what we can work out when he is in Branson in July
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 12, 2016/07/08) */
We are visiting this timeshare next weekI like ***, the property manager, BUT he is a business manMy complaints involve so many things throughout the years, that I am now so fed up with them, The latest that happened YESTERDAY was that I was told that I couldn't leave my boat on property anymoreI had to store them about miles away, which in Branson, could now take up to and over an hour or better to get to the waterThe water is only yards away from Stormy Point ResortThis is outrageous!!!!!! PLEASE RE-OPEN THIS COMPLAINT
Final Business Response /* (4000, 14, 2016/07/11) */
Dear ***,
The parking for the boat and trailer parking has been temporally moved due to a new buildings going up in the place where the boats had been parked
We are building at the location where the boats where keptWe have a full parking lot across the street
from the sales center at our new office locationIt is about minutes from the resort and minutes from the lake
We are sorry for this inconvenience, but we are improving the property and for the safety of everyone we had to make the move for now
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts