12/07/ They have been with us since We do not offer buy backsI think some customers confuse our "right of refusal" with a promise to buy backThe right of refusal means the Resort has an option to buy the unit back in the future should for some reason it choose to do soI have been through the [redacted] 's issues with the Attorney General and believe one of those Time Share Help companies also might have contacted us (those companies do not really have any clout so I just file their correspondence away)This is the first time I have had a call from a Revdex.com mediator (also, I mailed some information just yesterday to someone else at the Revdex.com)We would not be able to give them a reference on who to use as a broker to sell this as we do not want to have any responsibility for who they useMaintenance fees are past due.Are we willing to pay anything to settle this? Let me look at something$8,Let me know what they say.[vm from business} I got your voice mail they would settle for $25,Our answer is no as the original units go back to to and they were not disgruntled We will refund them $8,and restore them to a BR unit every other year we will show as paid in full.12/08/Hi ***, Yes that is correct, We will just do away with the outstanding maintenance fees on the current contractIf we redo the old contract they will need to pick a first year of use in or 2020, keeping in mind that a maintenance fee will be due at that timeif we do a maintenance fee will be due in JanuaryPlease feel free to let me now if you have any questions[left vm with business that had discussed above offer with consumers who rejected, but, they would take a $20,refund to settle and that is their final offer]12/12/ [vm left by business} No, I will not pay $20,The $8,000.00, waive the unpaid past due maintenance fees, and restore to BR every other year is the best we will doI think that is worth over $10,and what they are basing this on goes back quite a few years.12/13/ Thanks for calling and letting me know they did not accept my final offer and that Revdex.com will close the mediation of this complaint
Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ Dear ***, We have all talked to Mr [redacted] many time and we have all bent over backwards to make him happyHe must understand the contract is what he purchased and we make our offer within the realm of the contractWeeks for $have not be available for a few years now, they are more around $per week and we have more than weeks listed at any given time on the SummerWinds travel web site Mr [redacted] has dates set for his unit for the use year and will be in Branson in JulyAt that point he will see the water park is open and has been for years nowWe have the boat dock open and slips are always subject to availability I have no knowledge of any problems he has had at the resort with his boat or truck I will be more than happy to sit down with Mr [redacted] and see what we can work out when he is in Branson in July Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/08) */ We are visiting this timeshare next weekI like ***, the property manager, BUT he is a business manMy complaints involve so many things throughout the years, that I am now so fed up with them, The latest that happened YESTERDAY was that I was told that I couldn't leave my boat on property anymoreI had to store them about miles away, which in Branson, could now take up to and over an hour or better to get to the waterThe water is only yards away from Stormy Point ResortThis is outrageous!!!!!! PLEASE RE-OPEN THIS COMPLAINT Final Business Response / [redacted] (4000, 14, 2016/07/11) */ Dear ***, The parking for the boat and trailer parking has been temporally moved due to a new buildings going up in the place where the boats had been parked We are building at the location where the boats where keptWe have a full parking lot across the street from the sales center at our new office locationIt is about minutes from the resort and minutes from the lake We are sorry for this inconvenience, but we are improving the property and for the safety of everyone we had to make the move for now Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Compliance Officer Summer Winds Resorts
12/18/ I wanted to get out of the [redacted] resort as the maintenance fees are high, $per year I was told at the meeting by the salesperson [redacted] , and a sales manager, [redacted] , and a former [redacted] salesperson that if I bought at [redacted] I would not have to pay the [redacted] maintenance fees and Mr [redacted] also told me that if I placed my [redacted] ownership with a broker he worked with, if it did not sale within a year, Summerwinds would purchase the [redacted] ownership for $22,(it was indicated my [redacted] could bring as much as $35,but I could take less of course) Now, they are not doing any of thisI had to pay the [redacted] maintenance fees to avoid legal action, I don't think anyone has tried to sale my [redacted] , and they now claim there was no promise Summerwinds would purchase my [redacted] for $22,if it did not sale within a year of Jan 19, Yes, I did sign that document Mr [redacted] mentionedThere was a lot going on and being presentedI believe some of this meeting was tape recorded or videotapedI'll send you more documents that were signed or presentedI understand what I am claiming about them buying my [redacted] after one year from Jan 19, if not sold, conflicts with what is in that Acknowledgement I signed (mainly paragraphs and 4) and it could be hard to get them to offer any settlementThanksI'll email you those other documents.12/19/Mr [redacted] :Re the copy of the "Purchaser Acknowledgment " with a typewritten date at the bottom of January 19, - I reviewed it and it what I initialed and signed Re what they have on video - I do not recall if it included my initialing and signing of the documentI believe the video was of a person going over the contract with me I do not recall if the video included my mention of the absence of language regarding Summerwind's purchase of my [redacted] property if the broker did not sell it within twelve months or my request for the appropriate documentation.I have attached copies of the documents that I signed, per your request Attached also are my time line notes and my July 12, letter to President [redacted] of VPG Partners VI, LLC.I may have some additional documents that I will forward to you if/when I locate them.Thank you[redacted] ***1/2/Mr [redacted] :Please review the three attached documents: (1) highlighted internet research complaint documents annotated as notes to 18; (2) explanation of the notes; and (3) additional highlighted internet research complaint documents, I realize the difficulty of my complaint given the contract I signed and my failure to cancel the contract within five days However, I believe that information on the internet regarding salesperson statements and practices, especially those on point with my own experience, show that my complaint has merit and may nullify the contract if taken to court.Thank you[redacted] ***01/25/[emailed update to consumer - hope to contact business by end of month]Mr [redacted] : Thanks for the update [redacted] 01/29/[emailed to the consumer email I plan to send business but want him to review first}01/30/[ [redacted] ***7:AM (hours ago)to me]Thank you Mr [redacted] .Regarding the sale of my previously owned timeshare - the sale was with a broker company Summerwinds was to purchase the timeshare from me if there was no sale after twelve months.Regarding what I want from Summerwinds - I want (1) to be let out of the Summerwinds contract, (2) refunded my full purchase price and (3) refunded the amount I had to pay the broker company If this was to occur, I would not seek to recover the maintenance fee and penalty that I had to pay and I would withdraw the complaint I filed with the Missouri Attorney General.Thank you again for your assistance.{pc from consumer} The Broker company that was supposed to sell [redacted] was Vacation Services InternationalI was promised I did not have to pay them, but, when I called, VSI told me I was misinformed and had to pay $for them to sell my timeshareI paid it and want it refunded; they did nothing I used savings to pay off both Summerwinds and [redacted] MortgageSo I want a refund of my $22,and to be done with this contract with Summerwinds, refund of the $paid VSI and then I would forget about the maintenance fee I had to pay [redacted] , withdraw AG complaint, and not sue Thanks02/08/Thanks for letting me know all they will offer is to refund the $VSI listing fee and nothing elseI won't settle for thatThanks for letting me know you are willing to present him a counter offer if I was willing to take less than the $22,but I'll pass on that and keep exploring other options Thank you
Good Morning, I talked to Mrs [redacted] on Tuesday and explained to her the letter she was sent was a mistakeIt was not giving it back to us, it was just the deed for the unit they purchased and we would be sending a new letter to address the mistakeW e did not take the unit back from them and they are not due any refund as they are still owners of the Stormy Point unit The $in a phrase in the deed as to the price, it has always been $and is not important to the deeding I explained all of this to Mrs [redacted] yesterdayI also informed her that they can list the unit for sale to recover the cost of the purchase So once again we will not cancel or refund this contract If you have any questions, please feel free to contact me at [redacted] [redacted] t Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ Dear ***, I have talked to the contracts deeding department and it was simply an err in paperwork that the deed was missedIt is at the county at this time and we hope to have it back in the next week or so We have no control over the county and how long they may takeI feel we should be able to have the deed to Mrs [redacted] before the end of July The lack of the deed is not preventing Mrs [redacted] from using any of the services or any benefit of ownership Again we are sorry for the delay Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Elliott Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not until I actually receive the deedI have been promised so much and they have not followed up on the promisesThis is the most hope I have with he response to the Revdex.comLet's give it a little more time (but months more is not acceptable)Thank ou Final Consumer Response / [redacted] (4200, 11, 2016/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not until I have the deedI paid in full in SeptWas told that they did not have the paperwork until Novand should have my deed in or monthsI keep getting put off and months later I get told monthsI will be able to accept the resolution when they have followed throughI can not trust what they say Final Business Response / [redacted] (4000, 9, 2016/06/27) */ Hi ***, Again we are sorry Thanks for your time [redacted]
Initial Business Response / [redacted] (1000, 8, 2017/06/21) */ [redacted] All gifts that Mrs [redacted] was to receive she didThe Mini vacations are for hotel stays all over the world inside and out of the U.S All locations are subject to availability and change subject to availabilityThe Mini vacation would be expired at this time as it was only good for one yearWe will be happy to provide them with a replacement cert so they can try a new location for a vacation Mrs [redacted] can call [redacted] and have a new cert sent to her if she would like to try again Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance officer Summer Winds Resorts Final Business Response / [redacted] (1000, 10, 2017/06/22) */ [redacted] We have reached an agreement with Mrs [redacted] and this matter has been closed Thanks for your time and concern with this matter [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Dear [redacted] We have looked into this matter and we will cancel and refund the [redacted] paid for this package The payment was done on a check by phone so we have to wait and make sure that no stop pay has been placed on the check before we can send a refund checkThis will take about days If you have any questions, please feel free to contact me Thanks for your time and concern with this matter [redacted] Customer Service Manager Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the responseNo hard feelings
Initial Business Response / [redacted] (1000, 5, 2017/04/13) */ [redacted] , We have looked into this matter and find that Ms [redacted] had defaulted on her note and is no longer an owner with Summer Winds Resorts as of December 19, Ms [redacted] talks about resale and such, but resale of other units was never guaranteed as per the Resale Disclosure and the Purchaser Acknowledgments that she signed and agreed to at the time of sale Ms [redacted] also had a five day right to look over the contract and cancel with a full refund I received an email from Ms [redacted] and sent her a reply on April 5,to her concerns and told her this same information We will not refund this contract, the account is closed and we are no longer trying to collect any outstanding balances from her nor will we Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/05/31) */ Dear ***, I have looked into this matter and find it hard to lie to someone with it all being in a contract and signed by Mrand Mrs [redacted] Yes a unit was listed for resale and a resale disclosure was also signed by them that states if not sold they cannot ask for a refund from usalso the contract states that the extra weeks are priced from $to $and are subject to availabilityI have enclosed copies of the documents for review Mr [redacted] is right in the fact that he can travel as many weeks as he wants to for as little as $per week and they are unlimited We will not cancel this contract based on this complaintWe are always willing to help our owners with any questions or travel needs by calling Customer Service at X-XXX-XXX-XXXX anytime Thanks for your time and concern with this matterIf you have any questions, please feel free to contact meat XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/06/07) */ [redacted] says we couldn't be lied to because we signed those documentsWell we were lied too and there was of us sitting in that meeting and we all heard the same thingThe salesman that sold us that contract is no longer with the company eitherI had texted him several times with stuff that we didn't understandOne was the fact that we could stay anywhere for $for a weekHe talked to fast that if we were told about it only being hot weeks we didn't hear thatAlso he said they would sell our other time share the same way we bought it in the first place and that was in a presentation and that isn't the way it isIt is put on a site to sell and nothing about a presentation to sell itSo if that isn't a lie I don't know what isWe are very unhappy with the way things went downIt was a high pressured sale tooWe weren't able to get into the web site for about a month when we were giving our number and that is when we learn about all thisI think they do that so you don't back out right away until it is too lateWe haven't used and so therefore would like our money backWe won't be happy with any other wayThank you
Initial Business Response / [redacted] (1000, 9, 2015/05/28) */ Dear [redacted] We have looked into this matter and found the only time we have talked to this owner was in August of they called seeking a hardship release due to Mrsillness and then a letter received in September of with the same request The last letter we received from them was in April of stating they had stopped the payments on the accountThe account was closed on April 29,for nonpaymentAt no time did they state any problems in using the services only the hardship request As of now the contract has been canceled and the [redacted] 's are no longer owners We will not refund any money on this contract Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 10, 2016/03/17) */ Dear [redacted] We have looked into this matter and we will cancel the upgrade and place the ***'s back into the bedroom Odd year week they had prior to the upgrade The a contracts department will be sending a new contract to sign and return to usI have talked to MrClere and we will apply his payment on the upgrade to the old contract When MrClere receives the contract, if he has any questions, he may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Complaint: [redacted] I am rejecting this response because: the business did not agree to reimburse me and because it did not address the specific allegations that I presented in my complaintI request that the Revdex.com continue pursuing my complaint as appropriate Sincerely, [redacted] ***
Tell us why hereDear Sir, The item that was sent was the DEED to the unit that Mr [redacted] purchasedThe letter was the only thing that was a mistake and we have since sent out a correction letter to them on October 17,II have attached a copy of the letter and the deed for the unit that is paid in full and the Mrand Mr [redacted] are the owners of.We have not taken anything from them as they are ownersIf they wish to, they may list the unit for sale to recover the cost of the purchaseWe are sorry for the confusion with the wrong letter being sent.Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] tCompliance officerSummer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/02/13) */ Dear Mr [redacted] , As I have explained the resale of other unit is not guaranteed as per the contract your agreed to I have had the unit relisted for you at no cost to you and it will remain listed until sold as per our agreement on December 12,when you agreed to the offer I made to relist the unit and give you a full refund of your maintenance fees is you use the reimbursement program This agreement has not changed and we will not cancel or refund your contract based on this complaint as we had reached an agreement on this matter If you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/02/20) */ February, 17, Complaint #XXXXXX Dear Mr [redacted] and Mr [redacted] , The issue here is not about maintenance fees or the costs related to the selling of our timeshare property, although we were lied to about these alsoThe issue is that the salesman for the Summerwinds Resorts/ [redacted] Village told us that he could sell our old Bluegreen timeshare for $18,which we could use to buy the [redacted] propertyHe said this would happen within one yearIt has NOTWe subsequently found out after looking into the situation that timeshares are not selling anywhere close to their value, if at allThe salesman knew this and he lied to us to sell his timeshareObviously it is our word against his and we did sign a contractBut we had no reason to believe that salesman like him would be dishonest and lie to sell somethingIt was not something we could investigate before signingIt was now or neverIt is time the Revdex.com and the Attorney General stop this deceit in these business dealings and help innocent trusting people from being harmedWe are retired people and for us this has become a financial headacheOne would expect this behavior in 3rd world countries, but it is very sad that this is happening in AmericaThis company is certainly a BLACKMARK on our country and should not be allowed to operate The above situation has NOT been resolved nor will it ever be resolved until our Bluegreen timeshare is sold for near $18,OR our money returned and contract terminated from the deceitful sole of [redacted] property as promised Sincerely, [redacted] and [redacted] Final Business Response / [redacted] (4000, 16, 2017/03/08) */ Dear ***, Ok I have contact the resale agent VSI and had them relist this unit until it is sold at no cost to the Mr [redacted] This was per our agreement of December Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Dear [redacted] We have looked into this and find it to be more about threats and nothing about what the real problem is with the contract. Mr. [redacted] 's last call to customer service was in April of 2015 requesting a hardship release. The... program he purchased will allow him to travel at any time of the year as many weeks as he may neeed. If Mr. [redacted] would like to address the real problem he his having we will be happy to look into the matter. Thanks for your time and concern with this matter. [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that the original complaint was more about threats than about substance. I apologize that I allowed my anger to overshadow my better judgment. My wife and I have just been so frustrated trying to get a vacation booked as we were told we could during the sales presentation. Yes, you can book trips 52 weeks out of the year but the availability in the areas we expressed interest in is the problem. We were asked in our presentation where we liked to travel and the 2 main places we told them was Destin, Fl and Colorado for skiing. The salesman opened the book to show us that they had properties in both locations. That is true. However, what he failed to tell us was that availability for these 2 locations was almost non-existent. We began trying to book a Destin vacation right after we bought the package. There was no availability for the entire summer. We tried to find locations in the FL panhandle but were unable to do so. Traveling to the other places in Florida with our family is cost prohibitive because of the long distance. There were more places in Colorado than Florida but we have still been unable to book a trip due to the low availability. It is also very frustrating to even attempt to book a trip because their website only allows you to search for a particular resort within a particular date range. There is no way to search to see what is available except by date. So you would have to be able to "guess: the exact date ranges that are available in order for it to show up on the site. If you call to inquire, you also have to provide specific dates and the calls are frustrating because they are pushing you to give up (trade) your week at your resort instead of wanting to help you get a vacation booked. The website is not user friendly. We strongly feel that we were pressured to buy this property that day and were told whatever we wanted to hear in order for a sale to be closed. I would love to see someone from the BBB go sit through one of their high pressure sales pitches in order to understand that it is all about making the sale and not about providing the customer with a quality product. We love Branson and travel there quite often. However, it is again disappointing to find a business with such lack of concern for customer satisfaction and ethical business practices to be operating there. We could be satisfied with our package if we could determine how to book vacations in the geographic areas where we expressed interest in traveling - booking 2 years out is not an option for us(as suggested by one of the travel agents we spoke with). We continue to believe we may qualify for a hardship case as well. In March of this year, we found out we would be helping to raise our 7 year old grandson. He is staying with us most of the time which has made it harder to travel. thanks for your time. Still dissatisfied and disappointed - [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/24) */ Dear ***, Again we have looked at this and find it is about availability in the pan handle of Florida, Most resorts in that area are booked a year in advance. The [redacted] have the first year of use set for 2016 and they can bank the week with [redacted] and put in an exchange request for the Destin area. We are more than happy to help our owners find the time they are looking for by calling the customer service department at X-XXX-XXX-XXXX. As for the web sites most travel sites search by date of travel, again they can call customer service and they will help them find the travel and search for them if need be. If the [redacted] are in a hardship they may list the unit for sale with a broker of their choice and have the unit sold. We will not cancel or refund the contract based on this complaint. Thanks for your time and concern on this matter. [redacted] Customer Service Manager Summerwinds Resorts
Complaint: ***
I am rejecting this response because: We want our money back. We were lied to and Mr*** keeps saying we signed the agreement so therefore they couldn't lie to us. Well the salesman did lie. He said they would sell our other time share the same way we bought it with a presentation not just listed on the internet. I was told just lately that they did have a broker (or real estate person) working for them and then they would have sold it that way. I heard that they got into an argument and the broker is no longer working for them. That isn't our problem we were still lied to get us to sign We want our money back. It is as simple as that. We have witness's to what he said and they would be more than happy to talk with someone as to what they understood too They could sell it if they want and give us our money back.
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2015/10/14) */
Dear Rose,
We have made a full refund of the $paid for the packageIt was done on 10/9/and should show on the account now
Thanks for your time and concern with this matter
Floyd ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 11, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was a refundIt took you getting involved to get the refundI do see it posted to my accountI made several attempts before getting you involved
Thanks for your help
Initial Business Response /* (1000, 9, 2016/03/31) */
Dear ***
After talking with sales and *** with TSTI, it seems this matter has all been worked out and Mrs*** is working with *** to close out the trade in
If Mrs*** has any other questions, she may contact me any time at
XXX-XXX-XXXX
Thanks for your time and concern with this matter
Sincerely,
*** Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** response dealt only with the one part of the agreement that actually may come to passthe *** condo trade-insSummerwinds failed to explain what happened to the 1/closing money we paid Nov23, 2015, which meant we paid one and a half times the closing feesNeither was their any address on the matter of our having to pay both maintenance fees ($2,000) to Star Island and other aforementioned expensesAgain, *** *** told us that we would pay our 1/that day, we would pay no maintenance fees for 2016, and he would take care of everything else for usWe have a large compilation of correspondence, non-responses, and phone records to evidence that no one at Summerwinds regards their culpability in any facet of this unscrupulous deal
We do not accept the lie that we could get 7% interest on the loan, paying 15.9% instead
Furthermore, we want reimbursed for the payments we have made on the upgraded condo and our contract voided so that we have no further affiliation with Summerwinds Resorts
Let me stress that this company lied on various matters and have left us with a sizeable balanceWe do not accept that the company will fall back on the fact that we had an opportunity to back out within five daysThey take honest, hard-working vacationers, set up an update for the next day after arrival, hold the vacationers as a captive audience for, in our case six hours, do not go over the paperwork to verify that the promises are in the stackThen, they know that a vacationer will not look over the papers they presumed to back up the verbal deal while they are still on vacationIt is a perfect scam, and we plan to file a legal suit unless we are recompensed the monies paid to Summerwinds Resort, Resort Funding, and Resort Closing, (one-in-the-same company), and our contract is not voided at no cost to us
Let me repeat what reimbursement we expect, which is not even a nominal amount to a large corporation:
Contract date Summer Winds (1/closing cost) $
Timeshare Tradeins (aka Resort Closing) $
3.Resort Funding payments (months @ %554.55) $2,
Total compensation=$6,
Void the contract we have for a 4-bedroom condo at Stormy PointSince they are still in the development stage, they should have absolutely no issue reselling it
On Monday, April 4, we plan to send along to the Missouri Attorney General both our complaint to the Revdex.com and the paltry response we received from Summerwinds ResortIf he will not take any action, we plan to get instructions on suing for all grievances mentioned
Should this matter continue into a lawsuit, we will also ask Summerwinds to pay court fees and interest on money we have spent
Sincerely,
*** Rand *** A***
***@hitchok.com and ***@gmail.com
XXXXXXXXXX
Final Business Response /* (4000, 18, 2016/04/14) */
Dear ***
We have tried to work out the problems with this deal and the trade-in's, we have change the use year for them and worked with the trade in agent to make sure the units were transferred and such
As per the contract the maintenance fees had to be paid to turn the unitsNo closing cost for the trade in was taken the day of sale, we do not collect any cost for third party agents at the point of sale
We will allow a cancel and refund of this contractWe will have the account closed and a refund to Mrs*** within days
If Mrs*** wants to cancel the trade in she can contact TSTI and inquire about the cancelation process
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 20, 2016/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We agree, in part, with the response from SummerWindsWe will accept a cancellation and refund but have no specific monetary figure attached to the transaction that SummerWinds proposesAlso, although I, Mrs***, am generating the correspondence, Mr*** is equally involved
When I called Star Island April and spoke to *** in collections, he told me that the units were no longer in our namesTimeshare Trade-ins is the legal ownerAfter a duration twice as long as it takes to buy a home, we have closure on one part of the deal with SummerWinds Resorts
We were pleased to read that Compliance Officer *** *** stated in his latest response that SummerWinds will allow us to cancel our contract with a full refund within daysOur paperwork verifies that the cost for the 4-bedroom upgrade is $61,Our initial loan amount contracted November 23, totaled $33,The difference is $28,($20,for the Star Island trade-ins + $8,equity in our 3-bedroom at Stormy Point, which we applied to the upgrade.) Additionally, we have made payments to Resort Funding, for a total of $2,and do not expect another auto-payment in May of
We will stand by our part of the agreement to pay 1/closing costs for the Star Island tradesSales Rep*** *** did not go over the Timeshare Trade-ins contract with us because it would have contradicted his verbal promisesWe cannot locate any paperwork from November with our signatures that we agreed to anything except the 1/closing costsThe remainder of expenses, which Garth Gunderson assured us that he would "take care of", we still do not believe we owe(That amount includes $paid to Stormy Point on Nov23, $+ $charged by Resort Closings on Dec28, and $1,+$1,charged by them on Jan11, 2016, we never agreed to pay the day we made the deal.) The total refund, including trade-ins and charges to Resort Closings and Resort Funding, totals $37,This is the fair settlement we expect to close this matter without further action necessary
We will wait for a response from SummerWinds until April before forwarding a copy of this correspondence to the Missouri Attorney General's office as they are also working to mediate this issue for us to avoid legal actionHopefully, we can reach a resolution by that time
Sincerely,
*** Rand *** A***
Initial Business Response /* (1000, 9, 2016/09/13) */
Dare ***,
We have looked into this matter and find the sale took place in 2013, the resale listing was good for one year and has since expiredAs part of the contract the resale disclosure clearly states that if the unit is not sold the
owner is not entitled to any refund or cancellation of the Summer Winds contract
At this time we can have the unit relisted at no cost until it is sold, If Mr*** would like us to have the unit relisted he my contact us at X-XXX-XXX-XXXX
Mr*** has stopped payment to the lender and at this time is in default of the contract
We will not cancel or refund this contract based on this complaintWe may consider a release with no refundMr*** can contact me on this matter at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 11, 2016/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First of all, I'd like to thank the Revdex.com for taking my complaint and forwarding it on to SummerwindsYour help has triggered a response from *** *** on behalf of SummerwindsThank you so much
Now to address Mr*** responseAlthough, your offer does not satisfy me 100%, due to the fact that no refund will be given, I will accept itHowever, we feel like we deserve one since Mr*** *** our sales rep, knew we had not interest in another time-share since we had one already and were not satisfied with that one eitherHe ensured us that my timeshare with the other company would be listed and soldHe took 10-mins with an estimated sales priceI sent the required docs of the timeshare to be soldAfter not hearing back in a month, I called to confirm the info had been received and inquired why no one had contacted meI was told there was no offer yet and since February 2013, I have not heard back from them and still feel he misled and scammed me
I entered into agreement under the expectation that you'd sell my other timeshare but as of this day it hasn'tI will not accept your offer to relist the unit at no cost until it is soldReason being that there's no guarantee that it will be sold this timeI did not get the services expected then, and Mr*** did not inform me of the resale disclosureSo I do not feel comfortable with Summerwinds doing so
Therefore, I will accept your offer to release me from the contract with no refundPlease forward necessary paperwork immediately to ensure that Summerwinds will release me from contractYou stated to contact you at XXX-XXX-XXXX, but I will continue with the Revdex.com's suggestion of using their ONLINE COMPLAINT systemIt make me feel more comfortable, and it will also allow them to keep up with the progress of this complaint
Thank you,
*** ***
We have reached an agreement with Mrs*** on this matter. Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***. *** ***Compliance Officer Summer Winds Resorts
12/07/ They have been with us since We do not offer buy backsI think some customers confuse our "right of refusal" with a promise to buy backThe right of refusal means the Resort has an option to buy the unit back in the future should for some reason it choose to do soI have been through the [redacted] 's issues with the Attorney General and believe one of those Time Share Help companies also might have contacted us (those companies do not really have any clout so I just file their correspondence away)This is the first time I have had a call from a Revdex.com mediator (also, I mailed some information just yesterday to someone else at the Revdex.com)We would not be able to give them a reference on who to use as a broker to sell this as we do not want to have any responsibility for who they useMaintenance fees are past due.Are we willing to pay anything to settle this? Let me look at something$8,Let me know what they say.[vm from business} I got your voice mail they would settle for $25,Our answer is no as the original units go back to to and they were not disgruntled We will refund them $8,and restore them to a BR unit every other year we will show as paid in full.12/08/Hi ***, Yes that is correct, We will just do away with the outstanding maintenance fees on the current contractIf we redo the old contract they will need to pick a first year of use in or 2020, keeping in mind that a maintenance fee will be due at that timeif we do a maintenance fee will be due in JanuaryPlease feel free to let me now if you have any questions[left vm with business that had discussed above offer with consumers who rejected, but, they would take a $20,refund to settle and that is their final offer]12/12/ [vm left by business} No, I will not pay $20,The $8,000.00, waive the unpaid past due maintenance fees, and restore to BR every other year is the best we will doI think that is worth over $10,and what they are basing this on goes back quite a few years.12/13/ Thanks for calling and letting me know they did not accept my final offer and that Revdex.com will close the mediation of this complaint
Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ Dear ***, We have all talked to Mr [redacted] many time and we have all bent over backwards to make him happyHe must understand the contract is what he purchased and we make our offer within the realm of the contractWeeks for $have not be available for a few years now, they are more around $per week and we have more than weeks listed at any given time on the SummerWinds travel web site Mr [redacted] has dates set for his unit for the use year and will be in Branson in JulyAt that point he will see the water park is open and has been for years nowWe have the boat dock open and slips are always subject to availability I have no knowledge of any problems he has had at the resort with his boat or truck I will be more than happy to sit down with Mr [redacted] and see what we can work out when he is in Branson in July Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/08) */ We are visiting this timeshare next weekI like ***, the property manager, BUT he is a business manMy complaints involve so many things throughout the years, that I am now so fed up with them, The latest that happened YESTERDAY was that I was told that I couldn't leave my boat on property anymoreI had to store them about miles away, which in Branson, could now take up to and over an hour or better to get to the waterThe water is only yards away from Stormy Point ResortThis is outrageous!!!!!! PLEASE RE-OPEN THIS COMPLAINT Final Business Response / [redacted] (4000, 14, 2016/07/11) */ Dear ***, The parking for the boat and trailer parking has been temporally moved due to a new buildings going up in the place where the boats had been parked We are building at the location where the boats where keptWe have a full parking lot across the street from the sales center at our new office locationIt is about minutes from the resort and minutes from the lake We are sorry for this inconvenience, but we are improving the property and for the safety of everyone we had to make the move for now Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Compliance Officer Summer Winds Resorts
12/18/ I wanted to get out of the [redacted] resort as the maintenance fees are high, $per year I was told at the meeting by the salesperson [redacted] , and a sales manager, [redacted] , and a former [redacted] salesperson that if I bought at [redacted] I would not have to pay the [redacted] maintenance fees and Mr [redacted] also told me that if I placed my [redacted] ownership with a broker he worked with, if it did not sale within a year, Summerwinds would purchase the [redacted] ownership for $22,(it was indicated my [redacted] could bring as much as $35,but I could take less of course) Now, they are not doing any of thisI had to pay the [redacted] maintenance fees to avoid legal action, I don't think anyone has tried to sale my [redacted] , and they now claim there was no promise Summerwinds would purchase my [redacted] for $22,if it did not sale within a year of Jan 19, Yes, I did sign that document Mr [redacted] mentionedThere was a lot going on and being presentedI believe some of this meeting was tape recorded or videotapedI'll send you more documents that were signed or presentedI understand what I am claiming about them buying my [redacted] after one year from Jan 19, if not sold, conflicts with what is in that Acknowledgement I signed (mainly paragraphs and 4) and it could be hard to get them to offer any settlementThanksI'll email you those other documents.12/19/Mr [redacted] :Re the copy of the "Purchaser Acknowledgment " with a typewritten date at the bottom of January 19, - I reviewed it and it what I initialed and signed Re what they have on video - I do not recall if it included my initialing and signing of the documentI believe the video was of a person going over the contract with me I do not recall if the video included my mention of the absence of language regarding Summerwind's purchase of my [redacted] property if the broker did not sell it within twelve months or my request for the appropriate documentation.I have attached copies of the documents that I signed, per your request Attached also are my time line notes and my July 12, letter to President [redacted] of VPG Partners VI, LLC.I may have some additional documents that I will forward to you if/when I locate them.Thank you[redacted] ***1/2/Mr [redacted] :Please review the three attached documents: (1) highlighted internet research complaint documents annotated as notes to 18; (2) explanation of the notes; and (3) additional highlighted internet research complaint documents, I realize the difficulty of my complaint given the contract I signed and my failure to cancel the contract within five days However, I believe that information on the internet regarding salesperson statements and practices, especially those on point with my own experience, show that my complaint has merit and may nullify the contract if taken to court.Thank you[redacted] ***01/25/[emailed update to consumer - hope to contact business by end of month]Mr [redacted] : Thanks for the update [redacted] 01/29/[emailed to the consumer email I plan to send business but want him to review first}01/30/[ [redacted] ***7:AM (hours ago)to me]Thank you Mr [redacted] .Regarding the sale of my previously owned timeshare - the sale was with a broker company Summerwinds was to purchase the timeshare from me if there was no sale after twelve months.Regarding what I want from Summerwinds - I want (1) to be let out of the Summerwinds contract, (2) refunded my full purchase price and (3) refunded the amount I had to pay the broker company If this was to occur, I would not seek to recover the maintenance fee and penalty that I had to pay and I would withdraw the complaint I filed with the Missouri Attorney General.Thank you again for your assistance.{pc from consumer} The Broker company that was supposed to sell [redacted] was Vacation Services InternationalI was promised I did not have to pay them, but, when I called, VSI told me I was misinformed and had to pay $for them to sell my timeshareI paid it and want it refunded; they did nothing I used savings to pay off both Summerwinds and [redacted] MortgageSo I want a refund of my $22,and to be done with this contract with Summerwinds, refund of the $paid VSI and then I would forget about the maintenance fee I had to pay [redacted] , withdraw AG complaint, and not sue Thanks02/08/Thanks for letting me know all they will offer is to refund the $VSI listing fee and nothing elseI won't settle for thatThanks for letting me know you are willing to present him a counter offer if I was willing to take less than the $22,but I'll pass on that and keep exploring other options Thank you
Good Morning, I talked to Mrs [redacted] on Tuesday and explained to her the letter she was sent was a mistakeIt was not giving it back to us, it was just the deed for the unit they purchased and we would be sending a new letter to address the mistakeW e did not take the unit back from them and they are not due any refund as they are still owners of the Stormy Point unit The $in a phrase in the deed as to the price, it has always been $and is not important to the deeding I explained all of this to Mrs [redacted] yesterdayI also informed her that they can list the unit for sale to recover the cost of the purchase So once again we will not cancel or refund this contract If you have any questions, please feel free to contact me at [redacted] [redacted] t Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ Dear ***, I have talked to the contracts deeding department and it was simply an err in paperwork that the deed was missedIt is at the county at this time and we hope to have it back in the next week or so We have no control over the county and how long they may takeI feel we should be able to have the deed to Mrs [redacted] before the end of July The lack of the deed is not preventing Mrs [redacted] from using any of the services or any benefit of ownership Again we are sorry for the delay Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me [redacted] Elliott Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not until I actually receive the deedI have been promised so much and they have not followed up on the promisesThis is the most hope I have with he response to the Revdex.comLet's give it a little more time (but months more is not acceptable)Thank ou Final Consumer Response / [redacted] (4200, 11, 2016/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not until I have the deedI paid in full in SeptWas told that they did not have the paperwork until Novand should have my deed in or monthsI keep getting put off and months later I get told monthsI will be able to accept the resolution when they have followed throughI can not trust what they say Final Business Response / [redacted] (4000, 9, 2016/06/27) */ Hi ***, Again we are sorry Thanks for your time [redacted]
Initial Business Response / [redacted] (1000, 8, 2017/06/21) */ [redacted] All gifts that Mrs [redacted] was to receive she didThe Mini vacations are for hotel stays all over the world inside and out of the U.S All locations are subject to availability and change subject to availabilityThe Mini vacation would be expired at this time as it was only good for one yearWe will be happy to provide them with a replacement cert so they can try a new location for a vacation Mrs [redacted] can call [redacted] and have a new cert sent to her if she would like to try again Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance officer Summer Winds Resorts Final Business Response / [redacted] (1000, 10, 2017/06/22) */ [redacted] We have reached an agreement with Mrs [redacted] and this matter has been closed Thanks for your time and concern with this matter [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Dear [redacted] We have looked into this matter and we will cancel and refund the [redacted] paid for this package The payment was done on a check by phone so we have to wait and make sure that no stop pay has been placed on the check before we can send a refund checkThis will take about days If you have any questions, please feel free to contact me Thanks for your time and concern with this matter [redacted] Customer Service Manager Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the responseNo hard feelings
Initial Business Response / [redacted] (1000, 5, 2017/04/13) */ [redacted] , We have looked into this matter and find that Ms [redacted] had defaulted on her note and is no longer an owner with Summer Winds Resorts as of December 19, Ms [redacted] talks about resale and such, but resale of other units was never guaranteed as per the Resale Disclosure and the Purchaser Acknowledgments that she signed and agreed to at the time of sale Ms [redacted] also had a five day right to look over the contract and cancel with a full refund I received an email from Ms [redacted] and sent her a reply on April 5,to her concerns and told her this same information We will not refund this contract, the account is closed and we are no longer trying to collect any outstanding balances from her nor will we Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/05/31) */ Dear ***, I have looked into this matter and find it hard to lie to someone with it all being in a contract and signed by Mrand Mrs [redacted] Yes a unit was listed for resale and a resale disclosure was also signed by them that states if not sold they cannot ask for a refund from usalso the contract states that the extra weeks are priced from $to $and are subject to availabilityI have enclosed copies of the documents for review Mr [redacted] is right in the fact that he can travel as many weeks as he wants to for as little as $per week and they are unlimited We will not cancel this contract based on this complaintWe are always willing to help our owners with any questions or travel needs by calling Customer Service at X-XXX-XXX-XXXX anytime Thanks for your time and concern with this matterIf you have any questions, please feel free to contact meat XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/06/07) */ [redacted] says we couldn't be lied to because we signed those documentsWell we were lied too and there was of us sitting in that meeting and we all heard the same thingThe salesman that sold us that contract is no longer with the company eitherI had texted him several times with stuff that we didn't understandOne was the fact that we could stay anywhere for $for a weekHe talked to fast that if we were told about it only being hot weeks we didn't hear thatAlso he said they would sell our other time share the same way we bought it in the first place and that was in a presentation and that isn't the way it isIt is put on a site to sell and nothing about a presentation to sell itSo if that isn't a lie I don't know what isWe are very unhappy with the way things went downIt was a high pressured sale tooWe weren't able to get into the web site for about a month when we were giving our number and that is when we learn about all thisI think they do that so you don't back out right away until it is too lateWe haven't used and so therefore would like our money backWe won't be happy with any other wayThank you
Initial Business Response / [redacted] (1000, 9, 2015/05/28) */ Dear [redacted] We have looked into this matter and found the only time we have talked to this owner was in August of they called seeking a hardship release due to Mrsillness and then a letter received in September of with the same request The last letter we received from them was in April of stating they had stopped the payments on the accountThe account was closed on April 29,for nonpaymentAt no time did they state any problems in using the services only the hardship request As of now the contract has been canceled and the [redacted] 's are no longer owners We will not refund any money on this contract Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Initial Business Response / [redacted] (1000, 10, 2016/03/17) */ Dear [redacted] We have looked into this matter and we will cancel the upgrade and place the ***'s back into the bedroom Odd year week they had prior to the upgrade The a contracts department will be sending a new contract to sign and return to usI have talked to MrClere and we will apply his payment on the upgrade to the old contract When MrClere receives the contract, if he has any questions, he may contact me at XXX-XXX-XXXX Thanks for your time and concern with this matter [redacted] Customer Service Manager Summerwinds Resorts
Complaint: [redacted] I am rejecting this response because: the business did not agree to reimburse me and because it did not address the specific allegations that I presented in my complaintI request that the Revdex.com continue pursuing my complaint as appropriate Sincerely, [redacted] ***
Tell us why hereDear Sir, The item that was sent was the DEED to the unit that Mr [redacted] purchasedThe letter was the only thing that was a mistake and we have since sent out a correction letter to them on October 17,II have attached a copy of the letter and the deed for the unit that is paid in full and the Mrand Mr [redacted] are the owners of.We have not taken anything from them as they are ownersIf they wish to, they may list the unit for sale to recover the cost of the purchaseWe are sorry for the confusion with the wrong letter being sent.Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at [redacted] [redacted] tCompliance officerSummer Winds Resorts
Initial Business Response / [redacted] (1000, 8, 2017/02/13) */ Dear Mr [redacted] , As I have explained the resale of other unit is not guaranteed as per the contract your agreed to I have had the unit relisted for you at no cost to you and it will remain listed until sold as per our agreement on December 12,when you agreed to the offer I made to relist the unit and give you a full refund of your maintenance fees is you use the reimbursement program This agreement has not changed and we will not cancel or refund your contract based on this complaint as we had reached an agreement on this matter If you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/02/20) */ February, 17, Complaint #XXXXXX Dear Mr [redacted] and Mr [redacted] , The issue here is not about maintenance fees or the costs related to the selling of our timeshare property, although we were lied to about these alsoThe issue is that the salesman for the Summerwinds Resorts/ [redacted] Village told us that he could sell our old Bluegreen timeshare for $18,which we could use to buy the [redacted] propertyHe said this would happen within one yearIt has NOTWe subsequently found out after looking into the situation that timeshares are not selling anywhere close to their value, if at allThe salesman knew this and he lied to us to sell his timeshareObviously it is our word against his and we did sign a contractBut we had no reason to believe that salesman like him would be dishonest and lie to sell somethingIt was not something we could investigate before signingIt was now or neverIt is time the Revdex.com and the Attorney General stop this deceit in these business dealings and help innocent trusting people from being harmedWe are retired people and for us this has become a financial headacheOne would expect this behavior in 3rd world countries, but it is very sad that this is happening in AmericaThis company is certainly a BLACKMARK on our country and should not be allowed to operate The above situation has NOT been resolved nor will it ever be resolved until our Bluegreen timeshare is sold for near $18,OR our money returned and contract terminated from the deceitful sole of [redacted] property as promised Sincerely, [redacted] and [redacted] Final Business Response / [redacted] (4000, 16, 2017/03/08) */ Dear ***, Ok I have contact the resale agent VSI and had them relist this unit until it is sold at no cost to the Mr [redacted] This was per our agreement of December Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX [redacted] Compliance officer Summer Winds Resorts
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Dear [redacted] We have looked into this and find it to be more about threats and nothing about what the real problem is with the contract. Mr. [redacted] 's last call to customer service was in April of 2015 requesting a hardship release. The... program he purchased will allow him to travel at any time of the year as many weeks as he may neeed. If Mr. [redacted] would like to address the real problem he his having we will be happy to look into the matter. Thanks for your time and concern with this matter. [redacted] Customer Service Manager Summerwinds Resorts Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that the original complaint was more about threats than about substance. I apologize that I allowed my anger to overshadow my better judgment. My wife and I have just been so frustrated trying to get a vacation booked as we were told we could during the sales presentation. Yes, you can book trips 52 weeks out of the year but the availability in the areas we expressed interest in is the problem. We were asked in our presentation where we liked to travel and the 2 main places we told them was Destin, Fl and Colorado for skiing. The salesman opened the book to show us that they had properties in both locations. That is true. However, what he failed to tell us was that availability for these 2 locations was almost non-existent. We began trying to book a Destin vacation right after we bought the package. There was no availability for the entire summer. We tried to find locations in the FL panhandle but were unable to do so. Traveling to the other places in Florida with our family is cost prohibitive because of the long distance. There were more places in Colorado than Florida but we have still been unable to book a trip due to the low availability. It is also very frustrating to even attempt to book a trip because their website only allows you to search for a particular resort within a particular date range. There is no way to search to see what is available except by date. So you would have to be able to "guess: the exact date ranges that are available in order for it to show up on the site. If you call to inquire, you also have to provide specific dates and the calls are frustrating because they are pushing you to give up (trade) your week at your resort instead of wanting to help you get a vacation booked. The website is not user friendly. We strongly feel that we were pressured to buy this property that day and were told whatever we wanted to hear in order for a sale to be closed. I would love to see someone from the BBB go sit through one of their high pressure sales pitches in order to understand that it is all about making the sale and not about providing the customer with a quality product. We love Branson and travel there quite often. However, it is again disappointing to find a business with such lack of concern for customer satisfaction and ethical business practices to be operating there. We could be satisfied with our package if we could determine how to book vacations in the geographic areas where we expressed interest in traveling - booking 2 years out is not an option for us(as suggested by one of the travel agents we spoke with). We continue to believe we may qualify for a hardship case as well. In March of this year, we found out we would be helping to raise our 7 year old grandson. He is staying with us most of the time which has made it harder to travel. thanks for your time. Still dissatisfied and disappointed - [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/24) */ Dear ***, Again we have looked at this and find it is about availability in the pan handle of Florida, Most resorts in that area are booked a year in advance. The [redacted] have the first year of use set for 2016 and they can bank the week with [redacted] and put in an exchange request for the Destin area. We are more than happy to help our owners find the time they are looking for by calling the customer service department at X-XXX-XXX-XXXX. As for the web sites most travel sites search by date of travel, again they can call customer service and they will help them find the travel and search for them if need be. If the [redacted] are in a hardship they may list the unit for sale with a broker of their choice and have the unit sold. We will not cancel or refund the contract based on this complaint. Thanks for your time and concern on this matter. [redacted] Customer Service Manager Summerwinds Resorts
Complaint: ***
I am rejecting this response because: We want our money back. We were lied to and Mr*** keeps saying we signed the agreement so therefore they couldn't lie to us. Well the salesman did lie. He said they would sell our other time share the same way we bought it with a presentation not just listed on the internet. I was told just lately that they did have a broker (or real estate person) working for them and then they would have sold it that way. I heard that they got into an argument and the broker is no longer working for them. That isn't our problem we were still lied to get us to sign We want our money back. It is as simple as that. We have witness's to what he said and they would be more than happy to talk with someone as to what they understood too They could sell it if they want and give us our money back.
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2015/10/14) */
Dear Rose,
We have made a full refund of the $paid for the packageIt was done on 10/9/and should show on the account now
Thanks for your time and concern with this matter
Floyd ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 11, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was a refundIt took you getting involved to get the refundI do see it posted to my accountI made several attempts before getting you involved
Thanks for your help
Initial Business Response /* (1000, 9, 2016/03/31) */
Dear ***
After talking with sales and *** with TSTI, it seems this matter has all been worked out and Mrs*** is working with *** to close out the trade in
If Mrs*** has any other questions, she may contact me any time at
XXX-XXX-XXXX
Thanks for your time and concern with this matter
Sincerely,
*** Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** response dealt only with the one part of the agreement that actually may come to passthe *** condo trade-insSummerwinds failed to explain what happened to the 1/closing money we paid Nov23, 2015, which meant we paid one and a half times the closing feesNeither was their any address on the matter of our having to pay both maintenance fees ($2,000) to Star Island and other aforementioned expensesAgain, *** *** told us that we would pay our 1/that day, we would pay no maintenance fees for 2016, and he would take care of everything else for usWe have a large compilation of correspondence, non-responses, and phone records to evidence that no one at Summerwinds regards their culpability in any facet of this unscrupulous deal
We do not accept the lie that we could get 7% interest on the loan, paying 15.9% instead
Furthermore, we want reimbursed for the payments we have made on the upgraded condo and our contract voided so that we have no further affiliation with Summerwinds Resorts
Let me stress that this company lied on various matters and have left us with a sizeable balanceWe do not accept that the company will fall back on the fact that we had an opportunity to back out within five daysThey take honest, hard-working vacationers, set up an update for the next day after arrival, hold the vacationers as a captive audience for, in our case six hours, do not go over the paperwork to verify that the promises are in the stackThen, they know that a vacationer will not look over the papers they presumed to back up the verbal deal while they are still on vacationIt is a perfect scam, and we plan to file a legal suit unless we are recompensed the monies paid to Summerwinds Resort, Resort Funding, and Resort Closing, (one-in-the-same company), and our contract is not voided at no cost to us
Let me repeat what reimbursement we expect, which is not even a nominal amount to a large corporation:
Contract date Summer Winds (1/closing cost) $
Timeshare Tradeins (aka Resort Closing) $
3.Resort Funding payments (months @ %554.55) $2,
Total compensation=$6,
Void the contract we have for a 4-bedroom condo at Stormy PointSince they are still in the development stage, they should have absolutely no issue reselling it
On Monday, April 4, we plan to send along to the Missouri Attorney General both our complaint to the Revdex.com and the paltry response we received from Summerwinds ResortIf he will not take any action, we plan to get instructions on suing for all grievances mentioned
Should this matter continue into a lawsuit, we will also ask Summerwinds to pay court fees and interest on money we have spent
Sincerely,
*** Rand *** A***
***@hitchok.com and ***@gmail.com
XXXXXXXXXX
Final Business Response /* (4000, 18, 2016/04/14) */
Dear ***
We have tried to work out the problems with this deal and the trade-in's, we have change the use year for them and worked with the trade in agent to make sure the units were transferred and such
As per the contract the maintenance fees had to be paid to turn the unitsNo closing cost for the trade in was taken the day of sale, we do not collect any cost for third party agents at the point of sale
We will allow a cancel and refund of this contractWe will have the account closed and a refund to Mrs*** within days
If Mrs*** wants to cancel the trade in she can contact TSTI and inquire about the cancelation process
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** Elliott
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 20, 2016/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We agree, in part, with the response from SummerWindsWe will accept a cancellation and refund but have no specific monetary figure attached to the transaction that SummerWinds proposesAlso, although I, Mrs***, am generating the correspondence, Mr*** is equally involved
When I called Star Island April and spoke to *** in collections, he told me that the units were no longer in our namesTimeshare Trade-ins is the legal ownerAfter a duration twice as long as it takes to buy a home, we have closure on one part of the deal with SummerWinds Resorts
We were pleased to read that Compliance Officer *** *** stated in his latest response that SummerWinds will allow us to cancel our contract with a full refund within daysOur paperwork verifies that the cost for the 4-bedroom upgrade is $61,Our initial loan amount contracted November 23, totaled $33,The difference is $28,($20,for the Star Island trade-ins + $8,equity in our 3-bedroom at Stormy Point, which we applied to the upgrade.) Additionally, we have made payments to Resort Funding, for a total of $2,and do not expect another auto-payment in May of
We will stand by our part of the agreement to pay 1/closing costs for the Star Island tradesSales Rep*** *** did not go over the Timeshare Trade-ins contract with us because it would have contradicted his verbal promisesWe cannot locate any paperwork from November with our signatures that we agreed to anything except the 1/closing costsThe remainder of expenses, which Garth Gunderson assured us that he would "take care of", we still do not believe we owe(That amount includes $paid to Stormy Point on Nov23, $+ $charged by Resort Closings on Dec28, and $1,+$1,charged by them on Jan11, 2016, we never agreed to pay the day we made the deal.) The total refund, including trade-ins and charges to Resort Closings and Resort Funding, totals $37,This is the fair settlement we expect to close this matter without further action necessary
We will wait for a response from SummerWinds until April before forwarding a copy of this correspondence to the Missouri Attorney General's office as they are also working to mediate this issue for us to avoid legal actionHopefully, we can reach a resolution by that time
Sincerely,
*** Rand *** A***
Initial Business Response /* (1000, 9, 2016/09/13) */
Dare ***,
We have looked into this matter and find the sale took place in 2013, the resale listing was good for one year and has since expiredAs part of the contract the resale disclosure clearly states that if the unit is not sold the
owner is not entitled to any refund or cancellation of the Summer Winds contract
At this time we can have the unit relisted at no cost until it is sold, If Mr*** would like us to have the unit relisted he my contact us at X-XXX-XXX-XXXX
Mr*** has stopped payment to the lender and at this time is in default of the contract
We will not cancel or refund this contract based on this complaintWe may consider a release with no refundMr*** can contact me on this matter at XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 11, 2016/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First of all, I'd like to thank the Revdex.com for taking my complaint and forwarding it on to SummerwindsYour help has triggered a response from *** *** on behalf of SummerwindsThank you so much
Now to address Mr*** responseAlthough, your offer does not satisfy me 100%, due to the fact that no refund will be given, I will accept itHowever, we feel like we deserve one since Mr*** *** our sales rep, knew we had not interest in another time-share since we had one already and were not satisfied with that one eitherHe ensured us that my timeshare with the other company would be listed and soldHe took 10-mins with an estimated sales priceI sent the required docs of the timeshare to be soldAfter not hearing back in a month, I called to confirm the info had been received and inquired why no one had contacted meI was told there was no offer yet and since February 2013, I have not heard back from them and still feel he misled and scammed me
I entered into agreement under the expectation that you'd sell my other timeshare but as of this day it hasn'tI will not accept your offer to relist the unit at no cost until it is soldReason being that there's no guarantee that it will be sold this timeI did not get the services expected then, and Mr*** did not inform me of the resale disclosureSo I do not feel comfortable with Summerwinds doing so
Therefore, I will accept your offer to release me from the contract with no refundPlease forward necessary paperwork immediately to ensure that Summerwinds will release me from contractYou stated to contact you at XXX-XXX-XXXX, but I will continue with the Revdex.com's suggestion of using their ONLINE COMPLAINT systemIt make me feel more comfortable, and it will also allow them to keep up with the progress of this complaint
Thank you,
*** ***
We have reached an agreement with Mrs*** on this matter. Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***. *** ***Compliance Officer Summer Winds Resorts