Initial Business Response /* (1000, 12, 2016/11/22) */
Dear ***,
We did receive a few letter from Mr& Mrs***, I have sent replies to them on each time asking for the information on how they feel mislead on the purchase
I have yet to receive this information and even in this complaint no
real reason has been given as to how we mislead them
If Mr*** would like to provide me with the information I have requested I will be happy to look into the matter
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** stated he had received a few letters to which he had sent replies to eachWe sent seven letters of complaint beginning September 1, to which he responded to only threeHe also stated we had five days from signing contract to identify concerns1) Concerns did not occur within the first five daysThey occurred when phoning for reservations and were told "no reservations available for owners at this time"; "no reservations can be made outside of days of arrival date"2) When we were assured an upgrade was much more appealing and another timeshare we owned *** would be transferred to that upgraded contract, with no further maintenance fee from *** That transfer never occurred and we continued to be accessed maintenance feesIn addition, original contract had annual usage, up-grade only even year usage3) We were told we could sell the timeshare at any timeBut how and to whom? Will Stormy Point purchase our contract?
We sincerely feel there was willful misrepresentation at the time of our up-grade in April,
Final Business Response /* (4000, 20, 2016/12/06) */
Dear ***,
Again we have looked into this matter and from the rely it seem as if there is some confusion on the ownership and how to use itAll reservations are subject to availability, Mr*** had a week to use in and that date can be set up to one year in advance, as for bonus time, yes it can only be set days out from the date of arrival
The old contract was for a bedroom unit with annual use, the new contract is for a bedroom unit with even year use, the price of the bedroom units are much higher than a bedroom
The transfer of the *** unit was closed on April 18,and the e mail below was sent to Mr& Mrs***
Type: Email To Client Date: 4/18/11:AM
Dear *** *** & *** *** ***, We are pleased to inform you that your transfer of ownership for the resort property located at *** has been completedIf we can be of any further assistance, please feel free to call us at X-XXX-XXX-XXXX and a representative will be happy to assist youSincerely, Customer Support *** *** LLC XXXXX State Highway *** ** Walnut Shade, MO Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify ***@***.com
Mrs*** want to sell the unit she can look on line and find a resale agent to list the unit and have it soldWe do not buy back units from owners
Again , thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 23, 2016/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to respondAgain we must continue this dispute and continue seeking cancellation of this forced and grossly misrepresented contractWe are not confused in regards to this ownership at allOur issues stem from the lack of availability in your resortWe were presented the opportunity to travel in the most affordable of waysWe've had to learn that not only is this membership not at all affordable, but the ability to actually use it is scarceAnytime we've tried to call and schedule a reservation we're never able toWhy would we want to be involved with a company if the relationship is one sided? Do you think we enjoy aimlessly throwing away our hard earned money only to receive absolutely no benefits?
Finally, the transfer of our *** *** property was completed, yesHowever, that was done with absolutely no help from your company at all
The bottom line here is that you sell a product that does not work and we want our contract terminated immediately
Initial Business Response /* (1000, 9, 2015/09/14) */
Dear Rose,
We have looked at this sale that was done in May of The resale listing was good for one year and has since expiredAs per the contract resale is not guaranteed
We will be happy to have the resale listing reinstated until
the unit is sold at no cost to Mr***
If Mr*** wants to have the listing reinstated he can contact me at 417-332-and I will have it done
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at 417-332-
Floyd ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have recently disposed of the original property and have no need to relist it with Summerwinds
We continue to believe that the "promise" of sale used as incentive for purchasing from Summerwinds was deceptive if not fraudulentThe fact that a high price for the property was stated gave strong pressure to accept their offerThe price mentioned was inflated and a guarantee of sale within the contracted period was assured by the sales staff
We have not yet heard from the Missouri Attorney General's office with regard to this complaint
Thank you
Final Business Response /* (4000, 15, 2015/09/22) */
***Document Attached***
Dear Sir, We have looked into this matter and we have no contract for the resale of the *** unitAt the point of sale we do not offer resale, we may refer owners to an agent but we have nothing to do with the sale or the unit being sold As per the contract agreed to by Mr
*** item # states that no agreements for resale have been made with the ownerI have attached a copy of the document to refresh Mr*** of his agreement He may contact the listing agent to see about the unit being sold, as we have no control over it Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/02/13) */
Dear Mr***
We did offer a hardship release on this contract due to Mrs*** baby having issues
The days was up on January 21, We are a little bit behind at this time
The check should go out to them in the next few
days
We are sorry for the delay
If you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2017/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Sir, We have looked into this matter and found that Mrs*** was sending the e mails to the wrong address Ms*** did not receive themShe was leaving the s off the end of resorts in the address***@summerwindsresort.com Ms*** has received her request for her
many travel destinations she is wanting for 2018,at this time she is working on the request and sending e mails back to Mrs***I have been cc on the e mails so I can confirm she is now receiving them I can supply the e mail chain if need be Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/08/07) */
Dear ***
We have looked into this and find it to be more about threats and nothing about what the real problem is with the contractMr***'s last call to customer service was in April of requesting a hardship release
The
program he purchased will allow him to travel at any time of the year as many weeks as he may neeed
If Mr*** would like to address the real problem he his having we will be happy to look into the matter
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree that the original complaint was more about threats than about substanceI apologize that I allowed my anger to overshadow my better judgmentMy wife and I have just been so frustrated trying to get a vacation booked as we were told we could during the sales presentationYes, you can book trips weeks out of the year but the availability in the areas we expressed interest in is the problemWe were asked in our presentation where we liked to travel and the main places we told them was Destin, Fl and Colorado for skiingThe salesman opened the book to show us that they had properties in both locationsThat is trueHowever, what he failed to tell us was that availability for these locations was almost non-existentWe began trying to book a Destin vacation right after we bought the packageThere was no availability for the entire summerWe tried to find locations in the FL panhandle but were unable to do soTraveling to the other places in Florida with our family is cost prohibitive because of the long distanceThere were more places in Colorado than Florida but we have still been unable to book a trip due to the low availabilityIt is also very frustrating to even attempt to book a trip because their website only allows you to search for a particular resort within a particular date rangeThere is no way to search to see what is available except by dateSo you would have to be able to "guess: the exact date ranges that are available in order for it to show up on the siteIf you call to inquire, you also have to provide specific dates and the calls are frustrating because they are pushing you to give up (trade) your week at your resort instead of wanting to help you get a vacation bookedThe website is not user friendlyWe strongly feel that we were pressured to buy this property that day and were told whatever we wanted to hear in order for a sale to be closedI would love to see someone from the Revdex.com go sit through one of their high pressure sales pitches in order to understand that it is all about making the sale and not about providing the customer with a quality productWe love Branson and travel there quite oftenHowever, it is again disappointing to find a business with such lack of concern for customer satisfaction and ethical business practices to be operating there
We could be satisfied with our package if we could determine how to book vacations in the geographic areas where we expressed interest in traveling - booking years out is not an option for us(as suggested by one of the travel agents we spoke with)
We continue to believe we may qualify for a hardship case as wellIn March of this year, we found out we would be helping to raise our year old grandsonHe is staying with us most of the time which has made it harder to travel
thanks for your time
Still dissatisfied and disappointed -
*** ***
Final Business Response /* (4000, 9, 2015/08/24) */
Dear ***,
Again we have looked at this and find it is about availability in the pan handle of Florida,
Most resorts in that area are booked a year in advanceThe *** have the first year of use set for and they can bank the week with *** *** and put in an exchange request for the Destin area
We are more than happy to help our owners find the time they are looking for by calling the customer service department at X-XXX-XXX-XXXXAs for the web sites most travel sites search by date of travel,
again they can call customer service and they will help them find the travel and search for them if need be
If the *** are in a hardship they may list the unit for sale with a broker of their choice and have the unit soldWe will not cancel or refund the contract based on this complaint
Thanks for your time and concern on this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/05/19) */
Dear Rose,
We have canceled this package and did a full refund of the *** back to the card used to pay for the package and it should show on the account within to days
Thanks for your time and concern with this matter
***
***
Customer Service Manager
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/08/13) */
Dear ***
This contract was closed in March of this year Per Mr*** request we sent him a deed back for this unit
He is no longer an owner with Summerwinds and is not due a refundThis matter has also been addressed by the
Missouri Attorney General and closed by that office
Thanks for your time and concern with this matter
*** Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr *** *** has once again side stepped the problem at hand The question at hand is why does his sales people repeatedly lie to get people to purchase their productI have also come up with complaints spreading over years This company will not stop their deceitful business practices until some one calls out *** on has unrelated answersHis people LIED to me and I want my money back!!
Final Business Response /* (4000, 13, 2015/08/24) */
Dear ***
Again this contract was closed at the request of Mr*** and we made it clear at that time that he would not received any refund and it was his choice to deed back the unit
As per his contract resale is not guaranteedWe are not sure who Mr*** has talked to about the resale numbers I am sure everyone has a different estimation of the resale market
Again Mr*** has given up his unit and is no longer an owner with Summerwinds Resorts
Thanks for your time and concern on this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 15, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once again this is in response to the fact that I was lied to to get me to purchase their product It is a violation of state statute to use deceit to sell a productI hope that I am making it very clear that a unlawful tactic was used to get me to purchase When the time share was deeded back *** was never involved and no one never said anything about not being able to file any kind of a complaint about Stormy Point's unlawful practices'sI still want my money back and *** quit wasting all of our timeBe responsible and take care of your company's deceptive tactics
Initial Business Response /* (1000, 5, 2017/06/23) */
***
We will cancel and refund this contractMs*** will have a full refund within days as per Missouri Law
Thanks for your time and concern with this matter
If you have any questions, please feel free to contact me
at ***
***
Compliance officer
Summer Winds Resorts
Tell us why hereDear Sir, The item that was sent was the DEED to the unit that Mr*** purchasedThe letter was the only thing that was a mistake and we have since sent out a correction letter to them on October 17,II have attached a copy of the letter and the deed for the unit that is paid in full and the Mrand Mr*** are the owners of.We have not taken anything from them as they are ownersIf they wish to, they may list the unit for sale to recover the cost of the purchaseWe are sorry for the confusion with the wrong letter being sent.Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***. *** ***tCompliance officerSummer Winds Resorts
Initial Business Response /* (1000, 8, 2017/05/11) */
Dear ***,
We have looked into this matter and find that Mr*** did list a unit for resale back in
At the time of sale he agreed to the contract and the resale disclosure, that if the unit did not sell he was not able to cancel his
contract based on the no sale
At this time no payment has been made to the lender on this contract since December of 2015.we will allow a release from the contract with no refundIf Mr*** would like to just be released with no refund, he may contact me at *** and I will see that the account is closed
Thanks for your time and concern on this matterIf you have any questions, please feel free to contact me at ***
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/12/08) */
Dear ***,
We have looked into this matter and find that Mr*** did an upgrade in January of this year to a Annual contractHis first purchase was in 2014, and the maintenance fees were *** and when he did the upgrade in January the
fees went to *** this is nowhere close to double
They did make use of the week, it was placed into the Maintenance fee reimbursement program and they will receive a check for *** as reimbursement
We do not offer resale at the resort, so Mr*** can contact Mr*** at X-XXX-XXX-XXXX if they wish to sell the unit or any resale broker they wish to work with and have the unit listed
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterif you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel that the HERD SALES mentality used by Summer Winds was a large factor in our buying the first contract.pressure from the salesman and his supervisor made it seem that we would be missing out if we did not buyLittle or no explanation was made to tell how to actually use this timeshareWe were told that we could bypass the maintenance fees by simply not using the weekA month later we were sent a bill for mantenance with little time to payWe were also told that we could start to use immediately, then later when we tried to book a stay in Hot Springs ARwe found we had to wait a full year to begin useMeanwhile we made payments each monthIn January we were called to Branson for a "Q&A" to explain our benefitsIt seems we were not alone in not having been informed in many points of ownershipAt that point we found we had to upgrade in order to sell our timeshareThe company had no problem with charging a much higher price for this upgrade, at the same time charging an out-outrageous interest rateWe have also been sent a bill for next year's maintenance fees,which we were assured we would not be charge withWe have been waiting Since January for a "refund" of part of the previous feesWe feel that this company is just a leech in the business communityLittle or no communication with clients except to ensure that "all is well"And NO, we will not go away so easilyEither they sell this property immediately or refund all of our investmentOtherwise the next step will be with our solicitors
Final Business Response /* (4000, 9, 2016/12/16) */
Dear ***,
Mr*** has been paid for his week that he placed into the maintenance fee reimbursement programThe check was sent out on December 9th
An upgrade was done and yes it was for a higher price to go from a Biannual to an Annual contract
Mr*** has use again in 2017, so if he wants to place this week into the MFRP, he will need to call customer service and have the new contract sent to himJust call X- XXX-XXX-XXXX
The interest rate is the same on the new contract at it was on the old contract from 2014, nothing changed
Again we do not offer resale of our unitsIf Mr*** wants to sell the unit he can look on-line and find a Broker to list it and have the unit sold
Again, we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterif you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/06/21) */
***,
All gifts that Mrs*** was to receive she didThe Mini vacations are for hotel stays all over the world inside and out of the U.S
All locations are subject to availability and change subject to availabilityThe Mini
vacation would be expired at this time as it was only good for one yearWe will be happy to provide them with a replacement cert so they can try a new location for a vacation
Mrs*** can call *** and have a new cert sent to her if she would like to try again
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
***
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 21, 2016/05/02) */
Dear Rose,
Mr*** is concerned about the sales price of the unit he listed for resale, after looking at the comparisons the price seems to be right in line with the top listing set for $26,down to $11,The resale process is
just like selling a home, it is listed for a price and if an offer is made you can accept or counter offerThe purchase was made in January so it has only been listed for a short time
Nothing about the sale was as Mr*** puts it deceptive, the listing is active and per the resale disclosure, resale is not guaranteedMrMcGee with VSI will be more than happy to talk with Mr*** anytime about his listing and how to maybe move it faster
We will not cancel or refund this contract based on this complaintIf Mr*** has any questions he may call customer service anytime for help at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/05/24) */
Dear Rose,
Below is the reply I sent to Mr*** on May 1st, it explains the resale listing and that it was not a trade in at allThe value is the listing for $16,Once sold he will receive the listing amount unless he makes a
deal with the agent for a lesser amount
Resale is not guaranteed, so no one can give him a guaranteed priceAt this point in time
Mr*** has not made any payments and is in default of the contract
In my latter of May1st I enclosed a copy of the resale disclosure and a copy of the resale worksheet showing the list price for the unit set at the $16,price
Thanks for your time and concern with this matter
Dear Mrand Mrs***,
I have received your letter and reviewed your concerns, the Parkway resort was not a trade in, it is a resale listing with VIS a resale agentthe listing price was set for $16,( copy enclosed )
The resale of this unit is like selling your home, you set a price and if an offer is made you can take the offer or counter the offerSo no one will be able to confirm a price until it is soldThe asking price was set for the $16,you are askingAs per the contract you agreed to the Resale Disclosure ( copy enclosed) that states we did help list a unit for resale and we do not guarantee that sale
So at this point you are in default of the contract due to stopping the payments to the lender
If the account is not brought up to date and is allowed to go days without payment the account will closed as a default and you may lose everything you have paid to date
If you have any questions, please feel free to contact me or customer service at X-XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 8, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again *** Elliott is not addressing the guaranteed trade in value of $16,stated to us by *** Austin in our time share meeting on March 7,
We are not disputing what Mr*** Elliott stated when he said the $16,in paragraph above is a listing price for our Parkway ResortHowever, Summer Winds Resorts omitted the guaranteed $16,trade in value of our Parkway Resort in writing in contract number XXXXX if our Parkway Resort was not sold within yearThis is what was stated to the four of us by *** Austin on March 7, and this was the only reason we even considered buying into the Summer Winds Resorts
Once again it seems apparent to us that Summer Winds Resorts has no intention of honoring the words of *** Austin or *** *** (see letter dated May 11, 2016)
If this is not perfectly clear what we need in writing or what was omitted from contract number XXXXX, call me at XXX-XXX-XXXX.*** ***
Final Business Response /* (4000, 10, 2016/05/26) */
Dear ***
I have talked to sales and found out what Mr*** is referring toThe sales rep told him if the unit is not sold within one year he can trade the unit in with us and it will have a value of $16,
They cannot put this in the contract because it is contingent, on the price being the same one year laterBut the sales staff feel it will be no problem
Again thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 12, 2016/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** response is not acceptable to us because Summer Winds will not put the $16,guaranteed trade in value of our Parkway Resort in writingOf course, the sales staff feels like this will not be a problem one year laterI believe what *** *** and the sales staff are really saying is: we will put in writing the trade in value of $16,for your resort but if your unit is not sold within one year, then the trade in value of $16,becomes contingent upon the value after one yearSuppose one year later at their discretion $8,becomes the new value, then will that be the new trade in value of our unit? The statement by *** *** does not guarantee the $16,trade in value of our Parkway Resort and has absolutely no meaning to usOnce again, the only reason we even considered buying into the Summer Winds Resorts was the $16,guaranteed trade in value of our resortThe true value of a time share unit is not the listing price of the property but the actual amount the unit sells forYour response is not a guaranteed trade in value but instead a play on words
I checked with Vacation Services International, the agent listing our Parkway Resort about a month ago and they had many Parkway Resort properties for sale from $2,- $30,000+ and some of these properties have been on the market for over two yearsOn May 27, I again checked the VSI website at http://vacationservicesinternational.com/ and they have a total of time share resorts available from $2,- $43,I'm sure that many of these are Parkway Resorts that are not sellingDo you think that maybe Summer Winds Resorts is overstating the value of our property so we would buy their property? On August 31, - September 7, we visited the *** *** Resort in Genoa, NevadaWe also went to a time share meeting at their resort and we did not buy their property because they overstated the value of their resort and they would only give us a trade in value of $8,for our resort
We believe for this deal to go through there is one and only one scenario that can now be accepted by usAt the March 7, sales meeting, Summer Winds Resorts and *** *** placed a $16,value on their Summer Winds Resort and a $16,value on our Parkway ResortSince the $16,value of both resorts was the same amount, then Summer Winds Resorts should be willing to trade their resort for our Parkway ResortAll future money we spend at a Summer Winds Resort will be money in their pocketsWe will sign this contract and Summer Winds can take their time selling our Parkway ResortIf they sell it for $16,000+ they can keep the differenceThis is more than a fair deal for both parties and no money has to be exchanged
No other scenario other than the one we presented in paragraph will be acceptable to usWe are tired of repeating ourselves over and over againIf Summer Winds will not accept this agreement, then send us the cancellation papers immediately*** & *** ***
Initial Business Response /* (1000, 8, 2017/03/08) */
Dear ***,
We have looked into this matter and find the resale listing was done in May of and is good for one year and will expired in May of this yearAs per the contract and the resale disclosure, resale is not guaranteedI Will
attach a copy of the disclosure for review
As for time back to *** *** and other resortsIn the VIP Charter it states that extra week are priced from $to $and the weeks back to *** *** are based on the current maintenance fees amountAt this time a week back to *** *** will be $for a bedroom or $for a bedroom well within the amount of the price range agreed toI have attached a copy of the charter for review
Maintenance fees are due every three years on this purchase, the HOA will send a bill every year for 1/of the next use years fee, owner can pay it by the yea or wait until the use year and pay the full amount at that timeMo late fees will apply until the use year
We will not cancel this contract based on this complaintWe do not wish to cause any hardship to our owners, so we may consider a release from the contract with no refundIf the *** would like to be released with no refund they may contact Customer Service at X-XXX-XXX-XXXX and we will see that account is closed
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (4200, 13, 2017/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are NOT accepting the response from the business as we want out of the contracts we signed and a refund issuedWhy should we walk away owing more than $5,on contracts that were signed under pretenses? We were told information one way from the salesman and then of course the contracts read another wayThey NEVER asked if we wanted to read any of the contracts before signing themThey did, however, tell us the contracts reiterated what we were told by the salesman and we signed themWell, we found out what the salesman told us was not trueThis is not a good value for us and again we are now stuck paying for two timeshares which is unfairIf we would have been told the truth during the initial presentation with the salesman, we never would have signed the contractsWe do not feel this is a good deal and we strongly believe that the contracts should be canceled and all monies paid to date should be refunded to usWe wrote a letter to the company back in December 2016, sent it certified with return receipt requestedWe were hoping to deal with them directly to try and resolve the matter amicably between the parties but we did not get that chance because we NEVER heard from themSigning contracts under pretenses should be a good enough reason to make the contracts invalid and therefore the contracts should be canceled and all monies paid to date by us should be refundedThis company should not benefit from people signing contracts that DO NOT represent what they were told during a sales pitch and led to believe what they were signing was true and correct
Final Business Response /* (4000, 11, 2017/03/08) */
***Document Attached***
Initial Business Response /* (1000, 5, 2016/07/20) */
Dear ***,
We have looked into this matter and, we do not share personal information with anyone other then what is declared in our contractThat includes, the lender if one, *** ***, and *** if a new owner applies
for a card
In this case both Mr& Mrs*** applied for a *** cardThey both filled out a credit application and an acknowledgement form and received approval for the loanCopies of the form and credit card information was sent home with the coopers at the time of sale
If the ***s wish to sell the unit they may do so via the broker of their choice
If the ***s have any questions on how to use the purchase or travel needs , they can call customer service at *** any time
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/19) */
I said all of information kept privateThey had to give our information out because of *** called us*** card send me a letter wanting to know if I applied for a cardWe had a couple more call us they did not tell us about maintenance feeThey lady who helped us fill out papers we would not have a maintenance fee until and if we didn't use it they would waive the feeI than got a bill for $*** for maintenance fee for nowI called and spoke to *** *** and he would not hardly speak to me about anything than started laughing at me and really upset me on the phoneI don't think that was very professionalWe were also told if we ever wanted to sell they they would help us sell it they had a realtor they usedNow they say they didn't say a word about a realtor another lieThey run you threw there so fast you have no time to read all the paper workThe salesmen kept saying can you afford to pay $*** a month well that is another wrong thing to say its moreThey also said we would have unlimited use with no extra charge well that was wrong
I am so upset about all the lies the people gave us at the timeThe company trains these people to do this to peopleI will not ever use thisWe are both seniors we dont deserve to be treated with all this issueIf nothing is settled through this I will try another way to settle this situationI am very upsetI would like this paid off to stop all of this to usI think they need to pay for all the lies or the way are treating usI would like an answer in ten days so I can have an opportunity to get someone else on this
Final Business Response /* (4000, 15, 2016/09/29) */
Dear ***,
Again we do not share any information with anyone on our ownersIf I had to guess, I would say it would have been the ***, as anyone that has ever applied for a credit card knows once your approved by one all the other send out something to you soon
The fact is that the ***'s have no maintenance fees due until The HOA will bill them every year for 1/of the next use years feesIf they pay it they will not have to come up with the full amount in the use year and have more money to enjoy on their vacation that yearNo late fees apply to the billings until the use years is due, in this case If an owner is not going to use the week in they contact Customer Service at *** and have the unit placed into the reimbursement program and receive $*** of the paid fees backNo other resort in Branson makes this offer
Owners do have unlimited use, but nothing is free, they can rent nights at $*** per night or weeks at the price of a maintenance feeThis can be done as offend as they wantThe VIP Charter states all the cost involved in using extra time or the purchase of extra weeks
The contract is paid in full, so if they wish, it can be listed for sale with a broker of their choice and have the unit sold to recover the cost of the purchaseAll owners are given a five day right to review the contract and ask any question they may have or even cancel the contract with a full refund, so it is hard to say that they were rushed and didn't know what they were purchasing
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 17, 2016/10/06) */
Mr *** doesn't seem to understand a;; we want is our money back from the cost of the property so we may pay credit cards off
They said if we ever wanted to sell they would help us sell them sometimes to a profit to us
We do not every plan on using this for the way we are getting treatedI dont think you should take advantage of seniors
We just want our money back so we may pay credit cards offAs many things that we were told that weren't true we feel this is grounds to void contract
Initial Business Response /* (1000, 5, 2016/09/08) */
Dear ***,
We have looked into this matterI explained the resale agreement to Mr*** and we have reached an agreement on this matter
Thanks for your time and concern with this matterIf you have any questions, please feel
free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
Revdex.com of Southwest Missouri
SCampbell Avenue
Springfield, MO
Sir:
My name is *** and I filed a complaint #XXXXX in late August of against
Summerwinds for their business practices and truthfulness concerning myself, a senior citizen
Mr*** *** of Summerwinds called me apologizing and offering to help settle this with a check to
help me in my financial distress to the amount of $5,stating that it would take 30-days for
receiptI accepted the offer and have not received anything
This may have slipped by, but I settled the case based on Mr***'s commitmentI do not know if this
letter will help, but I thought that an informed reminder would be advisableIf there is anything that the
Revdex.com can do, I would appreciate it
Very truly yours,
***
Copy: Mr*** *** of Summerwinds
Final Business Response /* (4000, 17, 2016/12/28) */
Initial Business Response /* (1000, 10, 2016/06/24) */
Dear Sara,
I have talked to MrMorgaard and we have reached an agreement on this matter
I have informed him we will have this contract closed within days
Thanks for your time and concern with tis matter
If you have any
questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds resorts
Initial Consumer Rebuttal /* (2000, 13, 2016/06/24) */
I have heard from the company on 07/24/A tentative agreement with regard to terms of canceling this contract have been discussed and agreed upon by both partiesI am told that the process may take up to daysI will notify the Revdex.com once the process is completed with the final disposition of this case
Initial Business Response /* (1000, 19, 2015/05/29) */
***Document Attached***
Dear ***
The sales staff has been playing phone tag with Ms*** on this matter and we are sorry for the delay in this replyWe have looked into this and find they are upset over the lack of resale, we do not
guarantee resale of other resorts as we have no control over the resale agent(Copy enclosed)
The first year of use on this contract is set for and if they wish to use the maintenance fee reimbursement program they can call us in October and we will have the use week placed into that program for them
We have realized that sometimes our program can be confusing, so back in December we sent a letter to all owners that we now have only one number to call and we will get the owner to the proper place to get there vacation needs taken care ofJust call X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint, we will be more than happy to help the owners to better understand how the program works and if the other unit is not sold by the end of the one year listing, we will have it relisted at no cost until it sells
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 21, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not trust this company and feel that Mr*** was never going to work with us on this matterSo if all we can get from this is what Mr*** has stated then we really don't have much chosedo we?With this offer from Mr*** if we put the week into their "Maintenance Free Reimbursement Program" now, we do not want to pay the *** fee up front, just to get it refunded to us, agree?
Also on the resale of our *** *** *** because *** *** did tell us that he could get our *** *** sold, I would like that *** fee paid for from Summer Winds until it is soldIf this is something that the Summer Winds sales team uses as a selling pitch to push clients into buying from Summer Winds, then this should not be a problem, agree?
We also want to make it clear one more time that the sales person, *** *** on his final push to get us to buy from him did say "If I can get your *** *** *** sold for the *** you have in it, would you then buy with Summer Winds? So with that lie, we purchased from himHe did say that it could take months to sell but he never said it may not get soldHe just told us he could get ours sold
Just so you know, there has been no phone tag except on our partMr*** had one of has sales team, *** ***, call us onceHe did not call us on the phone number that I had left for them to use so of course he did not get meI called Mr*** back and left a message and again with MY cell number and no has tried to call us again
Let me know my next step
Final Business Response /* (4000, 26, 2015/06/10) */
Ok I never said they will get the full amount back The cap on the reimbursement is *** as per the info she is seeing in the binderShe is not trusting me to do it, she will received a contract to allow Summer Winds to rent the unit so it will be in a contract
As for the resale listing, it was for one year only so it has expired and yes we will pay them to do the relist until it sells
I hope this helps, thanks for your time and concern
*** ***
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (2000, 28, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There really is not much more we can do so at this point we are done trying to work with Mr*** which should make him happy
Just for the record again: The ring binder that we got at the time of our purchase under Maintenance Fee Reimbursement, does says, "We will reimburse that years's maintenance fees if you deposit your week." If that is not the case, Summer Winds should state that only *** will be reimbursedI realize that the difference is only *** but the misleading information that is given to potential or new Summer Winds clients is where all their problems come fromSales can still be made if the Summer Winds sales teams stated the true facts to new clients and not lie to themFrom what I read or heard about the complaints against Summer Winds, they were mostly about the sales tactics not the program itself
We have not used this program yet so we will try to book a vacation and see how it worksCome October if we want to put in the exchange, we will get in touch with Mr***
According to my *** *** *** agreement, it does state that they will advertise our property until it is sold which is what their sales told me alsoSo there is no more fees involved with the sale of that property but it may never be sold either, like *** *** said it would be
Initial Business Response /* (1000, 12, 2016/11/22) */
Dear ***,
We did receive a few letter from Mr& Mrs***, I have sent replies to them on each time asking for the information on how they feel mislead on the purchase
I have yet to receive this information and even in this complaint no
real reason has been given as to how we mislead them
If Mr*** would like to provide me with the information I have requested I will be happy to look into the matter
We will not cancel this contract based on this complaint
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 14, 2016/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** stated he had received a few letters to which he had sent replies to eachWe sent seven letters of complaint beginning September 1, to which he responded to only threeHe also stated we had five days from signing contract to identify concerns1) Concerns did not occur within the first five daysThey occurred when phoning for reservations and were told "no reservations available for owners at this time"; "no reservations can be made outside of days of arrival date"2) When we were assured an upgrade was much more appealing and another timeshare we owned *** would be transferred to that upgraded contract, with no further maintenance fee from *** That transfer never occurred and we continued to be accessed maintenance feesIn addition, original contract had annual usage, up-grade only even year usage3) We were told we could sell the timeshare at any timeBut how and to whom? Will Stormy Point purchase our contract?
We sincerely feel there was willful misrepresentation at the time of our up-grade in April,
Final Business Response /* (4000, 20, 2016/12/06) */
Dear ***,
Again we have looked into this matter and from the rely it seem as if there is some confusion on the ownership and how to use itAll reservations are subject to availability, Mr*** had a week to use in and that date can be set up to one year in advance, as for bonus time, yes it can only be set days out from the date of arrival
The old contract was for a bedroom unit with annual use, the new contract is for a bedroom unit with even year use, the price of the bedroom units are much higher than a bedroom
The transfer of the *** unit was closed on April 18,and the e mail below was sent to Mr& Mrs***
Type: Email To Client Date: 4/18/11:AM
Dear *** *** & *** *** ***, We are pleased to inform you that your transfer of ownership for the resort property located at *** has been completedIf we can be of any further assistance, please feel free to call us at X-XXX-XXX-XXXX and a representative will be happy to assist youSincerely, Customer Support *** *** LLC XXXXX State Highway *** ** Walnut Shade, MO Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify ***@***.com
Mrs*** want to sell the unit she can look on line and find a resale agent to list the unit and have it soldWe do not buy back units from owners
Again , thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 23, 2016/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to respondAgain we must continue this dispute and continue seeking cancellation of this forced and grossly misrepresented contractWe are not confused in regards to this ownership at allOur issues stem from the lack of availability in your resortWe were presented the opportunity to travel in the most affordable of waysWe've had to learn that not only is this membership not at all affordable, but the ability to actually use it is scarceAnytime we've tried to call and schedule a reservation we're never able toWhy would we want to be involved with a company if the relationship is one sided? Do you think we enjoy aimlessly throwing away our hard earned money only to receive absolutely no benefits?
Finally, the transfer of our *** *** property was completed, yesHowever, that was done with absolutely no help from your company at all
The bottom line here is that you sell a product that does not work and we want our contract terminated immediately
Initial Business Response /* (1000, 9, 2015/09/14) */
Dear Rose,
We have looked at this sale that was done in May of The resale listing was good for one year and has since expiredAs per the contract resale is not guaranteed
We will be happy to have the resale listing reinstated until
the unit is sold at no cost to Mr***
If Mr*** wants to have the listing reinstated he can contact me at 417-332-and I will have it done
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at 417-332-
Floyd ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have recently disposed of the original property and have no need to relist it with Summerwinds
We continue to believe that the "promise" of sale used as incentive for purchasing from Summerwinds was deceptive if not fraudulentThe fact that a high price for the property was stated gave strong pressure to accept their offerThe price mentioned was inflated and a guarantee of sale within the contracted period was assured by the sales staff
We have not yet heard from the Missouri Attorney General's office with regard to this complaint
Thank you
Final Business Response /* (4000, 15, 2015/09/22) */
***Document Attached***
Dear Sir, We have looked into this matter and we have no contract for the resale of the *** unitAt the point of sale we do not offer resale, we may refer owners to an agent but we have nothing to do with the sale or the unit being sold As per the contract agreed to by Mr
*** item # states that no agreements for resale have been made with the ownerI have attached a copy of the document to refresh Mr*** of his agreement He may contact the listing agent to see about the unit being sold, as we have no control over it Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/02/13) */
Dear Mr***
We did offer a hardship release on this contract due to Mrs*** baby having issues
The days was up on January 21, We are a little bit behind at this time
The check should go out to them in the next few
days
We are sorry for the delay
If you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2017/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Sir, We have looked into this matter and found that Mrs*** was sending the e mails to the wrong address Ms*** did not receive themShe was leaving the s off the end of resorts in the address***@summerwindsresort.com Ms*** has received her request for her
many travel destinations she is wanting for 2018,at this time she is working on the request and sending e mails back to Mrs***I have been cc on the e mails so I can confirm she is now receiving them I can supply the e mail chain if need be Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at *** *** *** Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/08/07) */
Dear ***
We have looked into this and find it to be more about threats and nothing about what the real problem is with the contractMr***'s last call to customer service was in April of requesting a hardship release
The
program he purchased will allow him to travel at any time of the year as many weeks as he may neeed
If Mr*** would like to address the real problem he his having we will be happy to look into the matter
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree that the original complaint was more about threats than about substanceI apologize that I allowed my anger to overshadow my better judgmentMy wife and I have just been so frustrated trying to get a vacation booked as we were told we could during the sales presentationYes, you can book trips weeks out of the year but the availability in the areas we expressed interest in is the problemWe were asked in our presentation where we liked to travel and the main places we told them was Destin, Fl and Colorado for skiingThe salesman opened the book to show us that they had properties in both locationsThat is trueHowever, what he failed to tell us was that availability for these locations was almost non-existentWe began trying to book a Destin vacation right after we bought the packageThere was no availability for the entire summerWe tried to find locations in the FL panhandle but were unable to do soTraveling to the other places in Florida with our family is cost prohibitive because of the long distanceThere were more places in Colorado than Florida but we have still been unable to book a trip due to the low availabilityIt is also very frustrating to even attempt to book a trip because their website only allows you to search for a particular resort within a particular date rangeThere is no way to search to see what is available except by dateSo you would have to be able to "guess: the exact date ranges that are available in order for it to show up on the siteIf you call to inquire, you also have to provide specific dates and the calls are frustrating because they are pushing you to give up (trade) your week at your resort instead of wanting to help you get a vacation bookedThe website is not user friendlyWe strongly feel that we were pressured to buy this property that day and were told whatever we wanted to hear in order for a sale to be closedI would love to see someone from the Revdex.com go sit through one of their high pressure sales pitches in order to understand that it is all about making the sale and not about providing the customer with a quality productWe love Branson and travel there quite oftenHowever, it is again disappointing to find a business with such lack of concern for customer satisfaction and ethical business practices to be operating there
We could be satisfied with our package if we could determine how to book vacations in the geographic areas where we expressed interest in traveling - booking years out is not an option for us(as suggested by one of the travel agents we spoke with)
We continue to believe we may qualify for a hardship case as wellIn March of this year, we found out we would be helping to raise our year old grandsonHe is staying with us most of the time which has made it harder to travel
thanks for your time
Still dissatisfied and disappointed -
*** ***
Final Business Response /* (4000, 9, 2015/08/24) */
Dear ***,
Again we have looked at this and find it is about availability in the pan handle of Florida,
Most resorts in that area are booked a year in advanceThe *** have the first year of use set for and they can bank the week with *** *** and put in an exchange request for the Destin area
We are more than happy to help our owners find the time they are looking for by calling the customer service department at X-XXX-XXX-XXXXAs for the web sites most travel sites search by date of travel,
again they can call customer service and they will help them find the travel and search for them if need be
If the *** are in a hardship they may list the unit for sale with a broker of their choice and have the unit soldWe will not cancel or refund the contract based on this complaint
Thanks for your time and concern on this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/05/19) */
Dear Rose,
We have canceled this package and did a full refund of the *** back to the card used to pay for the package and it should show on the account within to days
Thanks for your time and concern with this matter
***
***
Customer Service Manager
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/08/13) */
Dear ***
This contract was closed in March of this year Per Mr*** request we sent him a deed back for this unit
He is no longer an owner with Summerwinds and is not due a refundThis matter has also been addressed by the
Missouri Attorney General and closed by that office
Thanks for your time and concern with this matter
*** Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr *** *** has once again side stepped the problem at hand The question at hand is why does his sales people repeatedly lie to get people to purchase their productI have also come up with complaints spreading over years This company will not stop their deceitful business practices until some one calls out *** on has unrelated answersHis people LIED to me and I want my money back!!
Final Business Response /* (4000, 13, 2015/08/24) */
Dear ***
Again this contract was closed at the request of Mr*** and we made it clear at that time that he would not received any refund and it was his choice to deed back the unit
As per his contract resale is not guaranteedWe are not sure who Mr*** has talked to about the resale numbers I am sure everyone has a different estimation of the resale market
Again Mr*** has given up his unit and is no longer an owner with Summerwinds Resorts
Thanks for your time and concern on this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 15, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once again this is in response to the fact that I was lied to to get me to purchase their product It is a violation of state statute to use deceit to sell a productI hope that I am making it very clear that a unlawful tactic was used to get me to purchase When the time share was deeded back *** was never involved and no one never said anything about not being able to file any kind of a complaint about Stormy Point's unlawful practices'sI still want my money back and *** quit wasting all of our timeBe responsible and take care of your company's deceptive tactics
Initial Business Response /* (1000, 5, 2017/06/23) */
***
We will cancel and refund this contractMs*** will have a full refund within days as per Missouri Law
Thanks for your time and concern with this matter
If you have any questions, please feel free to contact me
at ***
***
Compliance officer
Summer Winds Resorts
Tell us why hereDear Sir, The item that was sent was the DEED to the unit that Mr*** purchasedThe letter was the only thing that was a mistake and we have since sent out a correction letter to them on October 17,II have attached a copy of the letter and the deed for the unit that is paid in full and the Mrand Mr*** are the owners of.We have not taken anything from them as they are ownersIf they wish to, they may list the unit for sale to recover the cost of the purchaseWe are sorry for the confusion with the wrong letter being sent.Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***. *** ***tCompliance officerSummer Winds Resorts
Initial Business Response /* (1000, 8, 2017/05/11) */
Dear ***,
We have looked into this matter and find that Mr*** did list a unit for resale back in
At the time of sale he agreed to the contract and the resale disclosure, that if the unit did not sell he was not able to cancel his
contract based on the no sale
At this time no payment has been made to the lender on this contract since December of 2015.we will allow a release from the contract with no refundIf Mr*** would like to just be released with no refund, he may contact me at *** and I will see that the account is closed
Thanks for your time and concern on this matterIf you have any questions, please feel free to contact me at ***
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/12/08) */
Dear ***,
We have looked into this matter and find that Mr*** did an upgrade in January of this year to a Annual contractHis first purchase was in 2014, and the maintenance fees were *** and when he did the upgrade in January the
fees went to *** this is nowhere close to double
They did make use of the week, it was placed into the Maintenance fee reimbursement program and they will receive a check for *** as reimbursement
We do not offer resale at the resort, so Mr*** can contact Mr*** at X-XXX-XXX-XXXX if they wish to sell the unit or any resale broker they wish to work with and have the unit listed
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterif you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel that the HERD SALES mentality used by Summer Winds was a large factor in our buying the first contract.pressure from the salesman and his supervisor made it seem that we would be missing out if we did not buyLittle or no explanation was made to tell how to actually use this timeshareWe were told that we could bypass the maintenance fees by simply not using the weekA month later we were sent a bill for mantenance with little time to payWe were also told that we could start to use immediately, then later when we tried to book a stay in Hot Springs ARwe found we had to wait a full year to begin useMeanwhile we made payments each monthIn January we were called to Branson for a "Q&A" to explain our benefitsIt seems we were not alone in not having been informed in many points of ownershipAt that point we found we had to upgrade in order to sell our timeshareThe company had no problem with charging a much higher price for this upgrade, at the same time charging an out-outrageous interest rateWe have also been sent a bill for next year's maintenance fees,which we were assured we would not be charge withWe have been waiting Since January for a "refund" of part of the previous feesWe feel that this company is just a leech in the business communityLittle or no communication with clients except to ensure that "all is well"And NO, we will not go away so easilyEither they sell this property immediately or refund all of our investmentOtherwise the next step will be with our solicitors
Final Business Response /* (4000, 9, 2016/12/16) */
Dear ***,
Mr*** has been paid for his week that he placed into the maintenance fee reimbursement programThe check was sent out on December 9th
An upgrade was done and yes it was for a higher price to go from a Biannual to an Annual contract
Mr*** has use again in 2017, so if he wants to place this week into the MFRP, he will need to call customer service and have the new contract sent to himJust call X- XXX-XXX-XXXX
The interest rate is the same on the new contract at it was on the old contract from 2014, nothing changed
Again we do not offer resale of our unitsIf Mr*** wants to sell the unit he can look on-line and find a Broker to list it and have the unit sold
Again, we will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterif you have any questions, please feel free to contact me
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/06/21) */
***,
All gifts that Mrs*** was to receive she didThe Mini vacations are for hotel stays all over the world inside and out of the U.S
All locations are subject to availability and change subject to availabilityThe Mini
vacation would be expired at this time as it was only good for one yearWe will be happy to provide them with a replacement cert so they can try a new location for a vacation
Mrs*** can call *** and have a new cert sent to her if she would like to try again
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
***
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 21, 2016/05/02) */
Dear Rose,
Mr*** is concerned about the sales price of the unit he listed for resale, after looking at the comparisons the price seems to be right in line with the top listing set for $26,down to $11,The resale process is
just like selling a home, it is listed for a price and if an offer is made you can accept or counter offerThe purchase was made in January so it has only been listed for a short time
Nothing about the sale was as Mr*** puts it deceptive, the listing is active and per the resale disclosure, resale is not guaranteedMrMcGee with VSI will be more than happy to talk with Mr*** anytime about his listing and how to maybe move it faster
We will not cancel or refund this contract based on this complaintIf Mr*** has any questions he may call customer service anytime for help at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/05/24) */
Dear Rose,
Below is the reply I sent to Mr*** on May 1st, it explains the resale listing and that it was not a trade in at allThe value is the listing for $16,Once sold he will receive the listing amount unless he makes a
deal with the agent for a lesser amount
Resale is not guaranteed, so no one can give him a guaranteed priceAt this point in time
Mr*** has not made any payments and is in default of the contract
In my latter of May1st I enclosed a copy of the resale disclosure and a copy of the resale worksheet showing the list price for the unit set at the $16,price
Thanks for your time and concern with this matter
Dear Mrand Mrs***,
I have received your letter and reviewed your concerns, the Parkway resort was not a trade in, it is a resale listing with VIS a resale agentthe listing price was set for $16,( copy enclosed )
The resale of this unit is like selling your home, you set a price and if an offer is made you can take the offer or counter the offerSo no one will be able to confirm a price until it is soldThe asking price was set for the $16,you are askingAs per the contract you agreed to the Resale Disclosure ( copy enclosed) that states we did help list a unit for resale and we do not guarantee that sale
So at this point you are in default of the contract due to stopping the payments to the lender
If the account is not brought up to date and is allowed to go days without payment the account will closed as a default and you may lose everything you have paid to date
If you have any questions, please feel free to contact me or customer service at X-XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 8, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again *** Elliott is not addressing the guaranteed trade in value of $16,stated to us by *** Austin in our time share meeting on March 7,
We are not disputing what Mr*** Elliott stated when he said the $16,in paragraph above is a listing price for our Parkway ResortHowever, Summer Winds Resorts omitted the guaranteed $16,trade in value of our Parkway Resort in writing in contract number XXXXX if our Parkway Resort was not sold within yearThis is what was stated to the four of us by *** Austin on March 7, and this was the only reason we even considered buying into the Summer Winds Resorts
Once again it seems apparent to us that Summer Winds Resorts has no intention of honoring the words of *** Austin or *** *** (see letter dated May 11, 2016)
If this is not perfectly clear what we need in writing or what was omitted from contract number XXXXX, call me at XXX-XXX-XXXX.*** ***
Final Business Response /* (4000, 10, 2016/05/26) */
Dear ***
I have talked to sales and found out what Mr*** is referring toThe sales rep told him if the unit is not sold within one year he can trade the unit in with us and it will have a value of $16,
They cannot put this in the contract because it is contingent, on the price being the same one year laterBut the sales staff feel it will be no problem
Again thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 12, 2016/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** response is not acceptable to us because Summer Winds will not put the $16,guaranteed trade in value of our Parkway Resort in writingOf course, the sales staff feels like this will not be a problem one year laterI believe what *** *** and the sales staff are really saying is: we will put in writing the trade in value of $16,for your resort but if your unit is not sold within one year, then the trade in value of $16,becomes contingent upon the value after one yearSuppose one year later at their discretion $8,becomes the new value, then will that be the new trade in value of our unit? The statement by *** *** does not guarantee the $16,trade in value of our Parkway Resort and has absolutely no meaning to usOnce again, the only reason we even considered buying into the Summer Winds Resorts was the $16,guaranteed trade in value of our resortThe true value of a time share unit is not the listing price of the property but the actual amount the unit sells forYour response is not a guaranteed trade in value but instead a play on words
I checked with Vacation Services International, the agent listing our Parkway Resort about a month ago and they had many Parkway Resort properties for sale from $2,- $30,000+ and some of these properties have been on the market for over two yearsOn May 27, I again checked the VSI website at http://vacationservicesinternational.com/ and they have a total of time share resorts available from $2,- $43,I'm sure that many of these are Parkway Resorts that are not sellingDo you think that maybe Summer Winds Resorts is overstating the value of our property so we would buy their property? On August 31, - September 7, we visited the *** *** Resort in Genoa, NevadaWe also went to a time share meeting at their resort and we did not buy their property because they overstated the value of their resort and they would only give us a trade in value of $8,for our resort
We believe for this deal to go through there is one and only one scenario that can now be accepted by usAt the March 7, sales meeting, Summer Winds Resorts and *** *** placed a $16,value on their Summer Winds Resort and a $16,value on our Parkway ResortSince the $16,value of both resorts was the same amount, then Summer Winds Resorts should be willing to trade their resort for our Parkway ResortAll future money we spend at a Summer Winds Resort will be money in their pocketsWe will sign this contract and Summer Winds can take their time selling our Parkway ResortIf they sell it for $16,000+ they can keep the differenceThis is more than a fair deal for both parties and no money has to be exchanged
No other scenario other than the one we presented in paragraph will be acceptable to usWe are tired of repeating ourselves over and over againIf Summer Winds will not accept this agreement, then send us the cancellation papers immediately*** & *** ***
Initial Business Response /* (1000, 8, 2017/03/08) */
Dear ***,
We have looked into this matter and find the resale listing was done in May of and is good for one year and will expired in May of this yearAs per the contract and the resale disclosure, resale is not guaranteedI Will
attach a copy of the disclosure for review
As for time back to *** *** and other resortsIn the VIP Charter it states that extra week are priced from $to $and the weeks back to *** *** are based on the current maintenance fees amountAt this time a week back to *** *** will be $for a bedroom or $for a bedroom well within the amount of the price range agreed toI have attached a copy of the charter for review
Maintenance fees are due every three years on this purchase, the HOA will send a bill every year for 1/of the next use years fee, owner can pay it by the yea or wait until the use year and pay the full amount at that timeMo late fees will apply until the use year
We will not cancel this contract based on this complaintWe do not wish to cause any hardship to our owners, so we may consider a release from the contract with no refundIf the *** would like to be released with no refund they may contact Customer Service at X-XXX-XXX-XXXX and we will see that account is closed
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (4200, 13, 2017/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are NOT accepting the response from the business as we want out of the contracts we signed and a refund issuedWhy should we walk away owing more than $5,on contracts that were signed under pretenses? We were told information one way from the salesman and then of course the contracts read another wayThey NEVER asked if we wanted to read any of the contracts before signing themThey did, however, tell us the contracts reiterated what we were told by the salesman and we signed themWell, we found out what the salesman told us was not trueThis is not a good value for us and again we are now stuck paying for two timeshares which is unfairIf we would have been told the truth during the initial presentation with the salesman, we never would have signed the contractsWe do not feel this is a good deal and we strongly believe that the contracts should be canceled and all monies paid to date should be refunded to usWe wrote a letter to the company back in December 2016, sent it certified with return receipt requestedWe were hoping to deal with them directly to try and resolve the matter amicably between the parties but we did not get that chance because we NEVER heard from themSigning contracts under pretenses should be a good enough reason to make the contracts invalid and therefore the contracts should be canceled and all monies paid to date by us should be refundedThis company should not benefit from people signing contracts that DO NOT represent what they were told during a sales pitch and led to believe what they were signing was true and correct
Final Business Response /* (4000, 11, 2017/03/08) */
***Document Attached***
Initial Business Response /* (1000, 5, 2016/07/20) */
Dear ***,
We have looked into this matter and, we do not share personal information with anyone other then what is declared in our contractThat includes, the lender if one, *** ***, and *** if a new owner applies
for a card
In this case both Mr& Mrs*** applied for a *** cardThey both filled out a credit application and an acknowledgement form and received approval for the loanCopies of the form and credit card information was sent home with the coopers at the time of sale
If the ***s wish to sell the unit they may do so via the broker of their choice
If the ***s have any questions on how to use the purchase or travel needs , they can call customer service at *** any time
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/19) */
I said all of information kept privateThey had to give our information out because of *** called us*** card send me a letter wanting to know if I applied for a cardWe had a couple more call us they did not tell us about maintenance feeThey lady who helped us fill out papers we would not have a maintenance fee until and if we didn't use it they would waive the feeI than got a bill for $*** for maintenance fee for nowI called and spoke to *** *** and he would not hardly speak to me about anything than started laughing at me and really upset me on the phoneI don't think that was very professionalWe were also told if we ever wanted to sell they they would help us sell it they had a realtor they usedNow they say they didn't say a word about a realtor another lieThey run you threw there so fast you have no time to read all the paper workThe salesmen kept saying can you afford to pay $*** a month well that is another wrong thing to say its moreThey also said we would have unlimited use with no extra charge well that was wrong
I am so upset about all the lies the people gave us at the timeThe company trains these people to do this to peopleI will not ever use thisWe are both seniors we dont deserve to be treated with all this issueIf nothing is settled through this I will try another way to settle this situationI am very upsetI would like this paid off to stop all of this to usI think they need to pay for all the lies or the way are treating usI would like an answer in ten days so I can have an opportunity to get someone else on this
Final Business Response /* (4000, 15, 2016/09/29) */
Dear ***,
Again we do not share any information with anyone on our ownersIf I had to guess, I would say it would have been the ***, as anyone that has ever applied for a credit card knows once your approved by one all the other send out something to you soon
The fact is that the ***'s have no maintenance fees due until The HOA will bill them every year for 1/of the next use years feesIf they pay it they will not have to come up with the full amount in the use year and have more money to enjoy on their vacation that yearNo late fees apply to the billings until the use years is due, in this case If an owner is not going to use the week in they contact Customer Service at *** and have the unit placed into the reimbursement program and receive $*** of the paid fees backNo other resort in Branson makes this offer
Owners do have unlimited use, but nothing is free, they can rent nights at $*** per night or weeks at the price of a maintenance feeThis can be done as offend as they wantThe VIP Charter states all the cost involved in using extra time or the purchase of extra weeks
The contract is paid in full, so if they wish, it can be listed for sale with a broker of their choice and have the unit sold to recover the cost of the purchaseAll owners are given a five day right to review the contract and ask any question they may have or even cancel the contract with a full refund, so it is hard to say that they were rushed and didn't know what they were purchasing
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 17, 2016/10/06) */
Mr *** doesn't seem to understand a;; we want is our money back from the cost of the property so we may pay credit cards off
They said if we ever wanted to sell they would help us sell them sometimes to a profit to us
We do not every plan on using this for the way we are getting treatedI dont think you should take advantage of seniors
We just want our money back so we may pay credit cards offAs many things that we were told that weren't true we feel this is grounds to void contract
Initial Business Response /* (1000, 5, 2016/09/08) */
Dear ***,
We have looked into this matterI explained the resale agreement to Mr*** and we have reached an agreement on this matter
Thanks for your time and concern with this matterIf you have any questions, please feel
free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
Revdex.com of Southwest Missouri
SCampbell Avenue
Springfield, MO
Sir:
My name is *** and I filed a complaint #XXXXX in late August of against
Summerwinds for their business practices and truthfulness concerning myself, a senior citizen
Mr*** *** of Summerwinds called me apologizing and offering to help settle this with a check to
help me in my financial distress to the amount of $5,stating that it would take 30-days for
receiptI accepted the offer and have not received anything
This may have slipped by, but I settled the case based on Mr***'s commitmentI do not know if this
letter will help, but I thought that an informed reminder would be advisableIf there is anything that the
Revdex.com can do, I would appreciate it
Very truly yours,
***
Copy: Mr*** *** of Summerwinds
Final Business Response /* (4000, 17, 2016/12/28) */
Initial Business Response /* (1000, 10, 2016/06/24) */
Dear Sara,
I have talked to MrMorgaard and we have reached an agreement on this matter
I have informed him we will have this contract closed within days
Thanks for your time and concern with tis matter
If you have any
questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds resorts
Initial Consumer Rebuttal /* (2000, 13, 2016/06/24) */
I have heard from the company on 07/24/A tentative agreement with regard to terms of canceling this contract have been discussed and agreed upon by both partiesI am told that the process may take up to daysI will notify the Revdex.com once the process is completed with the final disposition of this case
Initial Business Response /* (1000, 19, 2015/05/29) */
***Document Attached***
Dear ***
The sales staff has been playing phone tag with Ms*** on this matter and we are sorry for the delay in this replyWe have looked into this and find they are upset over the lack of resale, we do not
guarantee resale of other resorts as we have no control over the resale agent(Copy enclosed)
The first year of use on this contract is set for and if they wish to use the maintenance fee reimbursement program they can call us in October and we will have the use week placed into that program for them
We have realized that sometimes our program can be confusing, so back in December we sent a letter to all owners that we now have only one number to call and we will get the owner to the proper place to get there vacation needs taken care ofJust call X-XXX-XXX-XXXX
We will not cancel or refund this contract based on this complaint, we will be more than happy to help the owners to better understand how the program works and if the other unit is not sold by the end of the one year listing, we will have it relisted at no cost until it sells
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 21, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not trust this company and feel that Mr*** was never going to work with us on this matterSo if all we can get from this is what Mr*** has stated then we really don't have much chosedo we?With this offer from Mr*** if we put the week into their "Maintenance Free Reimbursement Program" now, we do not want to pay the *** fee up front, just to get it refunded to us, agree?
Also on the resale of our *** *** *** because *** *** did tell us that he could get our *** *** sold, I would like that *** fee paid for from Summer Winds until it is soldIf this is something that the Summer Winds sales team uses as a selling pitch to push clients into buying from Summer Winds, then this should not be a problem, agree?
We also want to make it clear one more time that the sales person, *** *** on his final push to get us to buy from him did say "If I can get your *** *** *** sold for the *** you have in it, would you then buy with Summer Winds? So with that lie, we purchased from himHe did say that it could take months to sell but he never said it may not get soldHe just told us he could get ours sold
Just so you know, there has been no phone tag except on our partMr*** had one of has sales team, *** ***, call us onceHe did not call us on the phone number that I had left for them to use so of course he did not get meI called Mr*** back and left a message and again with MY cell number and no has tried to call us again
Let me know my next step
Final Business Response /* (4000, 26, 2015/06/10) */
Ok I never said they will get the full amount back The cap on the reimbursement is *** as per the info she is seeing in the binderShe is not trusting me to do it, she will received a contract to allow Summer Winds to rent the unit so it will be in a contract
As for the resale listing, it was for one year only so it has expired and yes we will pay them to do the relist until it sells
I hope this helps, thanks for your time and concern
*** ***
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (2000, 28, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There really is not much more we can do so at this point we are done trying to work with Mr*** which should make him happy
Just for the record again: The ring binder that we got at the time of our purchase under Maintenance Fee Reimbursement, does says, "We will reimburse that years's maintenance fees if you deposit your week." If that is not the case, Summer Winds should state that only *** will be reimbursedI realize that the difference is only *** but the misleading information that is given to potential or new Summer Winds clients is where all their problems come fromSales can still be made if the Summer Winds sales teams stated the true facts to new clients and not lie to themFrom what I read or heard about the complaints against Summer Winds, they were mostly about the sales tactics not the program itself
We have not used this program yet so we will try to book a vacation and see how it worksCome October if we want to put in the exchange, we will get in touch with Mr***
According to my *** *** *** agreement, it does state that they will advertise our property until it is sold which is what their sales told me alsoSo there is no more fees involved with the sale of that property but it may never be sold either, like *** *** said it would be