Complaint: ***
I am rejecting this response because: the business did not agree to reimburse me and because it did not address the specific allegations that I presented in my complaintI request that the Revdex.com continue pursuing my complaint as appropriate
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/12/11) */
Dear ***
This package was refunded on 12/10/as approved by Ms*** The refund was made to the card use at the time of sale and will show on the account within to days
Thanks for your time and concern with this
matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/07/20) */
Dear ***,
We have looked into this matter and, we do not share personal information with anyone other then what is declared in our contractThat includes, the lender if one, *** ***, and *** if a new owner applies
for a card
In this case both Mr& Mrs*** applied for a *** cardThey both filled out a credit application and an acknowledgement form and received approval for the loanCopies of the form and credit card information was sent home with the coopers at the time of sale
If the ***s wish to sell the unit they may do so via the broker of their choice
If the ***s have any questions on how to use the purchase or travel needs , they can call customer service at *** any time
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/19) */
I said all of information kept privateThey had to give our information out because of *** called us*** card send me a letter wanting to know if I applied for a cardWe had a couple more call us they did not tell us about maintenance feeThey lady who helped us fill out papers we would not have a maintenance fee until and if we didn't use it they would waive the feeI than got a bill for $*** for maintenance fee for nowI called and spoke to *** *** and he would not hardly speak to me about anything than started laughing at me and really upset me on the phoneI don't think that was very professionalWe were also told if we ever wanted to sell they they would help us sell it they had a realtor they usedNow they say they didn't say a word about a realtor another lieThey run you threw there so fast you have no time to read all the paper workThe salesmen kept saying can you afford to pay $*** a month well that is another wrong thing to say its moreThey also said we would have unlimited use with no extra charge well that was wrong
I am so upset about all the lies the people gave us at the timeThe company trains these people to do this to peopleI will not ever use thisWe are both seniors we dont deserve to be treated with all this issueIf nothing is settled through this I will try another way to settle this situationI am very upsetI would like this paid off to stop all of this to usI think they need to pay for all the lies or the way are treating usI would like an answer in ten days so I can have an opportunity to get someone else on this
Final Business Response /* (4000, 15, 2016/09/29) */
Dear ***,
Again we do not share any information with anyone on our ownersIf I had to guess, I would say it would have been the ***, as anyone that has ever applied for a credit card knows once your approved by one all the other send out something to you soon
The fact is that the ***'s have no maintenance fees due until The HOA will bill them every year for 1/of the next use years feesIf they pay it they will not have to come up with the full amount in the use year and have more money to enjoy on their vacation that yearNo late fees apply to the billings until the use years is due, in this case If an owner is not going to use the week in they contact Customer Service at *** and have the unit placed into the reimbursement program and receive $*** of the paid fees backNo other resort in Branson makes this offer
Owners do have unlimited use, but nothing is free, they can rent nights at $*** per night or weeks at the price of a maintenance feeThis can be done as offend as they wantThe VIP Charter states all the cost involved in using extra time or the purchase of extra weeks
The contract is paid in full, so if they wish, it can be listed for sale with a broker of their choice and have the unit sold to recover the cost of the purchaseAll owners are given a five day right to review the contract and ask any question they may have or even cancel the contract with a full refund, so it is hard to say that they were rushed and didn't know what they were purchasing
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 17, 2016/10/06) */
Mr *** doesn't seem to understand a;; we want is our money back from the cost of the property so we may pay credit cards off
They said if we ever wanted to sell they would help us sell them sometimes to a profit to us
We do not every plan on using this for the way we are getting treatedI dont think you should take advantage of seniors
We just want our money back so we may pay credit cards offAs many things that we were told that weren't true we feel this is grounds to void contract
Initial Business Response /* (1000, 5, 2016/05/18) */
Dear ***
We will make a full refund of the $paid for this packageThe refund will be done on the card used for the purchase and will show on the account with to days
Thanks for your time and co0ncern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 10, 2016/06/24) */
Dear Sara,
I have talked to MrMorgaard and we have reached an agreement on this matter
I have informed him we will have this contract closed within days
Thanks for your time and concern with tis matter
If you have any
questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds resorts
Initial Consumer Rebuttal /* (2000, 13, 2016/06/24) */
I have heard from the company on 07/24/A tentative agreement with regard to terms of canceling this contract have been discussed and agreed upon by both partiesI am told that the process may take up to daysI will notify the Revdex.com once the process is completed with the final disposition of this case
Initial Business Response /* (1000, 5, 2017/02/23) */
Dear ***,
I have nothing in our system under this name or phone number
Please provide me with more info and I will be happy to look into the matter
I can assure that we do not require a to hour tour
*** ***
Compliance
Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2017/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is *** ***The stay was purchased by me by telephoneAs I was unable to visit Branson I gave the package with your approval and full knowledge to
** and *** *** of *** ** and I am certain your front office personnel will have a record of what occurred
They not only required another $from the spotters, but also threatened to charge my credit card an additional $
That seemed outrageous
Final Consumer Response /* (4200, 11, 2017/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MY name is *** ***Your company sold me' package for $
Your agents called me numerous times in and
at my home XXX XXX XXXX
You charged MY credit card
On the day of check in Feb15,my friends
** and *** *** *** of *** ***
came to your front desk for check inTheir phone
contact tel# XXX XXXXXXX
Final Business Response /* (4000, 13, 2017/03/08) */
Dear ***,
Thanks for the information, I was able to find the file and looked into the notes on the matter
Per the notes and after talking to the manager of the check inn's it seems that *** *** refused to take the tour, she stated she was not told she had to take the tour by *** ***, so *** *** just paid for the one night in the hotel and the package was not used
So at this point the package is still open and can be used by *** *** any time she wants to use it
I also checked with the manager and no one told them the tour would be hours long, we require a minimum of minutes for our tours
*** *** can call us and reset a date to use the package at anytime time by calling X-XXX-XXX-XXXX Ext***
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/03/08) */
Dear ***
This purchase was made in with the first year of use set for 2016, so the full maintenance fee is due for the use year
No terms of the contract have been violated as the contract states the first year of use is
The HOA will send a bill every year for 1/of the next use years fees
Item # of the Purchasers Acknowledgment states the owner will receive a deed within to
months after the contract is paid in full
Once Mr*** pays the outstanding maintenance fees, he can set a date for travel this year back to Stormy Point Village or exchange the week for some other location
If the ***'s have any questions, they can contact customer service at X-XXX-XXX-XXXX
We have not change any terms to this contract and
we will not cancel or refund the contract
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had an issue with the maintenance fees being billed to us before we were ever able to use itWe should not have to pay any fees until we are able to utilize the contract, correct? We don't understand how your company can expect owners to pay any type of maintenance fee bills before they are ever able to utilize any aspect of their ownershipThis is completely unacceptable
We are also not happy with the fact that when we did try to utilize our contract, we called your company directly and the representative we spoke to reiterated to us that we could not stay at the actual resort, which is what we were promised, but they could put us up in a nearby hotel, but it would cost us more money! WHY??? Why would we have to pay any additional fees in order to utilize our contract? This makes no senseHow is this ownership beneficial for us? It seems the only ones benefiting is your company!
We have yet to be provided any services in return for the monies we have paid and we do expect for your company to cancel our contract and refund the monies we have paid thus farWe do not want to be associated with a company that tends to defraud consumers and would rather cut our losses now
Final Business Response /* (4000, 13, 2016/03/17) */
Dear Rose,
The reason Mr*** received his maintenance fee is this is his use yearOnce the fees are paid he can use the week for to come back to Stormy Point or exchange the week to some other location
The POA will send a billing every year for 1/of the next use years feesIf he wants to pay it he can if not he can wait until the use year and pay it in full at that timeis the use year for the ***'s
The only reason an agent would tell them to stay in a hotel, is if we did not have any open units at Stormy PointOwner can stay at Stormy point for $per night for a or bedroom unit within days for the date of arrival
If Mr*** looks over his VIP Charter he will find the information on the purchase of extra time
Again we will not cancel or refund this contract based on this complaintIf Mr*** has any questions on how to use the purchase he may call customer service any time at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
I don't know how else to explain this program, it is simple to understand the purchase was agreed to for a triennia use week, that can be used every year by paying a maintenance feethis is one of our most popular ownerships, due to the fact that if you want an extra week you just purchase it and goIf you are not wanting an extra week then you're not out any money until the use yearIn this case the use year is set for and the reservation can be set now for next yearShe is right as the difference between the annual and a triennial are just the maintenance fees would be do every year on an annual contract.We have offered to help her to better understand how to use the purchase that they agreed to.They had five days to look over the contract ask any questions or even cancel the purchaseNo calls were made to us until August 16th days after the purchaseOnce again we will not cancel or refund this contract based on this complaint due to the fact it can be used every year as she was toldWeeks can be purchased for as little as $per weeks less than a price of the maintenance feesTo set a reservation for or book extra weeks, just give us a call at *** anytime *** ***Compliance OfficerSummer Winds Resorts e
Initial Business Response /* (1000, 5, 2017/04/13) */
***,
We have looked into this matter and find that Ms*** had defaulted on her note and is no longer an owner with Summer Winds Resorts as of December 19,
Ms*** talks about resale and such, but resale of other units was never
guaranteed as per the Resale Disclosure and the Purchaser Acknowledgments that she signed and agreed to at the time of sale
Ms*** also had a five day right to look over the contract and cancel with a full refund
I received an email from Ms*** and sent her a reply on April 5,to her concerns and told her this same information
We will not refund this contract, the account is closed and we are no longer trying to collect any outstanding balances from her nor will we
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/05/06) */
Dear ***
Per the sales manager they have talked to the ***'s and this matter ahs been resolved
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Initial
Consumer Rebuttal /* (3000, 11, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did talk with Summer WindsThere was no agreement that matters had been resolvedI told them I was not happy with the lies I had been toldThey admitted to guiltI informed them that we were very unhappy with what we were told and what has occurredThe sales rep stated that my husband could call him and give him whatever "talk" he deserved that and he would take itThey are guilty of deceivment and I don't want anyone else to have to deal with this dishonest company!!! I want my money returned and I want no more relationship with Summer Winds
Final Business Response /* (4000, 18, 2015/05/19) */
***Document Attached***
Dear ***
Again we have looked into this matter and find it is about the resale, as per the contract we do not guarantee resale and the ***'s agreed to this with the resale disclosure ( copy enclosed)
So we will not refund the contract based on the lack of resaleWe will be willing to have the unit relisted until sold at no cost to the ***'s or we will allow a release from the contract with no refund if they wish
The ***'s can contact me to have the unit relisted or to arrange the release with no refund
They can contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 20, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Summer Winds have been persistent with telling us that isn't what the contract saysWhen we signed the contract what we were told isn't what was in the contractThey rushed us through the signingWhen questions were asked we were told ** would give us the answersHis answers were not what Summer a Winds told us at the time of signingNow they are offering to relist for no chargeWe were never told that there was a relist fee or that we would have to relistThis again is an example of their decitful practicesWe don't trust this companyThey were decitful at the time of signingWhen they called last they admitted to issues with booking vacations and maintenance feesWe don't want to be associated with this companyI feel asking for a refund is not out of the questionThey have not provided us with a service
Initial Business Response /* (1000, 9, 2015/08/06) */
Dear ***
We are still trying to work with Ms*** on this matterPlease place this on hold for a few more days and we should have a reply by Monday
Thanks for your help with this matter
Initial Consumer Rebuttal /* (3000,
11, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ms*** called me on 8/5/at 5:pmI explained to her what was wrong she kept denying this wasn't said,(she did not attend the meeting with us so how can she know what was and not said)she called me back after getting Mr*** on the phone, he asked what was wrong I asked being he asked what was wrong was he just now learning of this problem being I have tried to reach him on several occasions, he said yes and started making excuse that he don't get involved when there is a problemhe denied what I said he told usMs*** started talking they were on conference call she asked me what kind of power do I think they have to buy our time share I told her the power to buy our time share since this was what we were told, I stated again Mr*** made us believe summer winds were buying our time share and we had no more claims to itwe're still standing on what we were told, she offers to put us in a cheaper unit with less cost, as I told her I'm standing on what we were told, she made a statement that we are just trying to get out of paying for this, no problem in paying for it if it was as we were toldshe kept trying to get me to see it her way and again in our going back a forward I told her we are standing our grounds being the four of us were told the same things, I asked for our money back and contract to be cancelled she assured me it wouldn't be and it would be turned over to collectionsI told her I'm not giving up on this we were lied to in getting us to purchase this time shareshe got upset in turn so did I and I told her this stress I'm not going to continue and I hung upI don't believe I would have ever received a call back from Ms*** or Mr*** had I not have filed a complaint being Mr*** knew nothing of this until 8/5/My Mother *** *** would like her money back and we all want this cancelledWe have had this short dealing with this company and things are as they are it would be a train wreck to continue doing business with them
We would like to thank you for taking the time out to review our complaint
*** *** filed on behalf of the (3) of us *** *** and *** ***
Final Business Response /* (4000, 13, 2015/08/18) */
Dear ***
We have looked into this matter and the sales department has tried to talk with Ms*** and she would not listen to them and from what I understand was quite abusive
The sales person has been on the sales floor for about years and has never told anyone anything like Ms*** is claiming
Ms*** has refused the note with the lender and so we will allow her to cancel this contract and have a refund of her down payment to her within the next days
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds resorts
Final Consumer Response /* (2000, 15, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied with them cancelling this contract and refunding our money per our request..thank you for taking immediate action
*** ***
Initial Business Response /* (1000, 5, 2016/01/06) */
Dear Carol,
We have talked to Mr** and we have made a full refund of the $paid for this package
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial
Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/29) */
Dear Rose,
This package has been closed and a refund of the $has been sent to Mr***We have also placed him on the no call list
Thanks for your time and concern with this matter
Floyd ***
Customer Service
Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/10/29) */
Business has issued a refund after complaint was filedThank you
Initial Business Response /* (1000, 9, 2015/09/10) */
Dear Rose,
We have looked into this matter and find the purchase was made over a year ago, so the resale listing has expiredPer the contract there is no guarantee of resale
We will be happy to contact the resale agent and have the listing
reinstated until it is sold at no cost to the ***'sIf they wish to have it relisted they can contact me at X-XXX-XXX-XXXX
As for week in Wisconsin, as of today the Summer Winds Travel has weeks listed in bedroom units for only $per week, this is only $per nightIf Mr*** would like to book one of the week he may contact the Summerwinds Travel at 1-888-898-and set a dateThey have over
weeks listed at this time for only $
We will not cancel this contract based on this complaintAgain if Mr*** want to have us relist the unit for resale, he may contact me at the number above
Thanks for your time and concern with this matter
Floyd ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to do any further business with this company or give them any more money for maintenance fees or exchanges as I believe we were not given the correct information about the selling of our other timeshareWe were not informed that the listing would only be for a yearI called the properties in Door County that they said would be available and there is no availability as we were told there would beWe would have to deposit our "exchange" on Jan1st and hope that something would be available at the property we wanted for spring or summer when our children could take advantage of itOur Mexico property does not carry a deed with it and they did not point that out when they were making their sales pitch to usThey assured us their property was such a good place and we could easily exchange itWe do not want to do any further business with this company as we believe we were given information verballyWhen signing a mortgage, they carefully go over each step of the contract and this was not the case with Summer WindsWe were dealing with some medical issues last year and did not respond earlier and when we did contact *** *** they did not have anything available! We do not wish to use Summer Winds or Exchange it for anythingI really feel that there are many young families and elderly people who are being taken advantage of in order to sustain this companyThey are offered free tickets to get them to come and just "hear" about the property and see it and then they are pressured into buying
Final Business Response /* (4000, 13, 2015/09/16) */
Dear Rose,
The resale listing was only set for one year, so again we will have the unit relisted at no cost to Mr*** until the unit is sold
In reading the reply I can see Mr*** is having a hard time understanding how the program worksOwners do not call the resort for reservations, they call the Summer Winds Travel to book the weeks for the $At this time the Summerwinds Travel has units listed in Wisconsin for only $per week in a bedroom unit, again that is only $per night
Yes they can place the week into *** *** for exchange in and they will not pay an exchange fee, as we pay all owners exchange fees
If the ***'s wish to they can list the unit for sale with a broker of their choice and have the unit sold
Again we will be more than happy to help them to better understand how the program works and how to get the reservation they wantWe will not cancel or refund this contract
Floyd ***
Customer Service Manager
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/12/31) */
Dear Rose,
We have looked into this and find MrBartholomew did purchase a package from Summerwinds
on March 13,He was called on a lead slip that he had filled out at a golf show
The call that was made to him last week was to see
if he wanted to extend the package, as it has expiredThis was in no way a an unauthorized transaction , *** talked to our agent provided them with his personal information and his credit card number and e mail address
*** was sent a welcome letter on March 14,with the information on the purchase
The package has expired at this time and we will not refund a purchase from almost years ago
We will be will to extend the package for year at no cost to MrBartholomew and allow him to use it
I will place a note in his file on the extension
Thanks for your time and concern on this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/06/24) */
Dear ***,
I have talked to the contracts deeding department and it was simply an err in paperwork that the deed was missedIt is at the county at this time and we hope to have it back in the next week or so
We have no control over the
county and how long they may takeI feel we should be able to have the deed to Mrs*** before the end of July
The lack of the deed is not preventing Mrs*** from using any of the services or any benefit of ownership
Again we are sorry for the delay
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I actually receive the deedI have been promised so much and they have not followed up on the promisesThis is the most hope I have with he response to the Revdex.comLet's give it a little more time (but months more is not acceptable)Thank ou
Final Consumer Response /* (4200, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I have the deedI paid in full in SeptWas told that they did not have the paperwork until Novand should have my deed in or monthsI keep getting put off and months later I get told monthsI will be able to accept the resolution when they have followed throughI can not trust what they say
Final Business Response /* (4000, 9, 2016/06/27) */
Hi ***,
Again we are sorry
Thanks for your time
*** ***
Initial Business Response /* (1000, 8, 2017/05/11) */
Dear ***,
We have looked into this matter and we will allow a full release and refund to the ***
We will have this contract closed and a full refund done within days from the date of this letter
If Mr*** has any questions,
he may contact me at ***
Mr*** will need to contact the trade in company to inform them of the cancel and to received any refund that may be due to them
Thanks for your time and concern on this matterIf you have any questions, please feel free to contact me at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/08/26) */
Dear ***,
We have looked into this matter and somehow the contract was not placed on the proper spreadsheet
and the refund was not done
The accounting department will send the check out on Monday the 29th
We are sorry for the
delay
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is accepted, pending action on Summer Winds ResortThis is not the first time we have received a response indicating that the check would be mailed on the following Monday of the new weekWe will initiate the case again if the check is not received as outlined per ** *** *** response
Initial Business Response /* (1000, 10, 2016/03/17) */
Dear ***
We have looked into this matter and we will cancel the upgrade and place the ***'s back into the bedroom Odd year week they had prior to the upgrade
The a contracts department will be sending a new contract to sign and
return to usI have talked to MrClere and we will apply his payment on the upgrade to the old contract
When MrClere receives the contract, if he has any questions, he may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Dear Sir, The reservations department has been working on tis matterThey have not canceled the package and they have added extra show tickets and a 3/vacation t to the package and the hotel reservations have been set for his stay in AprilMr*** also will not have to tour
the resort Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at ***. *** ***Compliance Officer Summer Winds Resorts
Complaint: ***
I am rejecting this response because: the business did not agree to reimburse me and because it did not address the specific allegations that I presented in my complaintI request that the Revdex.com continue pursuing my complaint as appropriate
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/12/11) */
Dear ***
This package was refunded on 12/10/as approved by Ms*** The refund was made to the card use at the time of sale and will show on the account within to days
Thanks for your time and concern with this
matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/07/20) */
Dear ***,
We have looked into this matter and, we do not share personal information with anyone other then what is declared in our contractThat includes, the lender if one, *** ***, and *** if a new owner applies
for a card
In this case both Mr& Mrs*** applied for a *** cardThey both filled out a credit application and an acknowledgement form and received approval for the loanCopies of the form and credit card information was sent home with the coopers at the time of sale
If the ***s wish to sell the unit they may do so via the broker of their choice
If the ***s have any questions on how to use the purchase or travel needs , they can call customer service at *** any time
We will not cancel or refund this contract based on this complaint
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/19) */
I said all of information kept privateThey had to give our information out because of *** called us*** card send me a letter wanting to know if I applied for a cardWe had a couple more call us they did not tell us about maintenance feeThey lady who helped us fill out papers we would not have a maintenance fee until and if we didn't use it they would waive the feeI than got a bill for $*** for maintenance fee for nowI called and spoke to *** *** and he would not hardly speak to me about anything than started laughing at me and really upset me on the phoneI don't think that was very professionalWe were also told if we ever wanted to sell they they would help us sell it they had a realtor they usedNow they say they didn't say a word about a realtor another lieThey run you threw there so fast you have no time to read all the paper workThe salesmen kept saying can you afford to pay $*** a month well that is another wrong thing to say its moreThey also said we would have unlimited use with no extra charge well that was wrong
I am so upset about all the lies the people gave us at the timeThe company trains these people to do this to peopleI will not ever use thisWe are both seniors we dont deserve to be treated with all this issueIf nothing is settled through this I will try another way to settle this situationI am very upsetI would like this paid off to stop all of this to usI think they need to pay for all the lies or the way are treating usI would like an answer in ten days so I can have an opportunity to get someone else on this
Final Business Response /* (4000, 15, 2016/09/29) */
Dear ***,
Again we do not share any information with anyone on our ownersIf I had to guess, I would say it would have been the ***, as anyone that has ever applied for a credit card knows once your approved by one all the other send out something to you soon
The fact is that the ***'s have no maintenance fees due until The HOA will bill them every year for 1/of the next use years feesIf they pay it they will not have to come up with the full amount in the use year and have more money to enjoy on their vacation that yearNo late fees apply to the billings until the use years is due, in this case If an owner is not going to use the week in they contact Customer Service at *** and have the unit placed into the reimbursement program and receive $*** of the paid fees backNo other resort in Branson makes this offer
Owners do have unlimited use, but nothing is free, they can rent nights at $*** per night or weeks at the price of a maintenance feeThis can be done as offend as they wantThe VIP Charter states all the cost involved in using extra time or the purchase of extra weeks
The contract is paid in full, so if they wish, it can be listed for sale with a broker of their choice and have the unit sold to recover the cost of the purchaseAll owners are given a five day right to review the contract and ask any question they may have or even cancel the contract with a full refund, so it is hard to say that they were rushed and didn't know what they were purchasing
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (4200, 17, 2016/10/06) */
Mr *** doesn't seem to understand a;; we want is our money back from the cost of the property so we may pay credit cards off
They said if we ever wanted to sell they would help us sell them sometimes to a profit to us
We do not every plan on using this for the way we are getting treatedI dont think you should take advantage of seniors
We just want our money back so we may pay credit cards offAs many things that we were told that weren't true we feel this is grounds to void contract
Initial Business Response /* (1000, 5, 2016/05/18) */
Dear ***
We will make a full refund of the $paid for this packageThe refund will be done on the card used for the purchase and will show on the account with to days
Thanks for your time and co0ncern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 10, 2016/06/24) */
Dear Sara,
I have talked to MrMorgaard and we have reached an agreement on this matter
I have informed him we will have this contract closed within days
Thanks for your time and concern with tis matter
If you have any
questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds resorts
Initial Consumer Rebuttal /* (2000, 13, 2016/06/24) */
I have heard from the company on 07/24/A tentative agreement with regard to terms of canceling this contract have been discussed and agreed upon by both partiesI am told that the process may take up to daysI will notify the Revdex.com once the process is completed with the final disposition of this case
Initial Business Response /* (1000, 5, 2017/02/23) */
Dear ***,
I have nothing in our system under this name or phone number
Please provide me with more info and I will be happy to look into the matter
I can assure that we do not require a to hour tour
*** ***
Compliance
Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2017/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is *** ***The stay was purchased by me by telephoneAs I was unable to visit Branson I gave the package with your approval and full knowledge to
** and *** *** of *** ** and I am certain your front office personnel will have a record of what occurred
They not only required another $from the spotters, but also threatened to charge my credit card an additional $
That seemed outrageous
Final Consumer Response /* (4200, 11, 2017/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MY name is *** ***Your company sold me' package for $
Your agents called me numerous times in and
at my home XXX XXX XXXX
You charged MY credit card
On the day of check in Feb15,my friends
** and *** *** *** of *** ***
came to your front desk for check inTheir phone
contact tel# XXX XXXXXXX
Final Business Response /* (4000, 13, 2017/03/08) */
Dear ***,
Thanks for the information, I was able to find the file and looked into the notes on the matter
Per the notes and after talking to the manager of the check inn's it seems that *** *** refused to take the tour, she stated she was not told she had to take the tour by *** ***, so *** *** just paid for the one night in the hotel and the package was not used
So at this point the package is still open and can be used by *** *** any time she wants to use it
I also checked with the manager and no one told them the tour would be hours long, we require a minimum of minutes for our tours
*** *** can call us and reset a date to use the package at anytime time by calling X-XXX-XXX-XXXX Ext***
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/03/08) */
Dear ***
This purchase was made in with the first year of use set for 2016, so the full maintenance fee is due for the use year
No terms of the contract have been violated as the contract states the first year of use is
The HOA will send a bill every year for 1/of the next use years fees
Item # of the Purchasers Acknowledgment states the owner will receive a deed within to
months after the contract is paid in full
Once Mr*** pays the outstanding maintenance fees, he can set a date for travel this year back to Stormy Point Village or exchange the week for some other location
If the ***'s have any questions, they can contact customer service at X-XXX-XXX-XXXX
We have not change any terms to this contract and
we will not cancel or refund the contract
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had an issue with the maintenance fees being billed to us before we were ever able to use itWe should not have to pay any fees until we are able to utilize the contract, correct? We don't understand how your company can expect owners to pay any type of maintenance fee bills before they are ever able to utilize any aspect of their ownershipThis is completely unacceptable
We are also not happy with the fact that when we did try to utilize our contract, we called your company directly and the representative we spoke to reiterated to us that we could not stay at the actual resort, which is what we were promised, but they could put us up in a nearby hotel, but it would cost us more money! WHY??? Why would we have to pay any additional fees in order to utilize our contract? This makes no senseHow is this ownership beneficial for us? It seems the only ones benefiting is your company!
We have yet to be provided any services in return for the monies we have paid and we do expect for your company to cancel our contract and refund the monies we have paid thus farWe do not want to be associated with a company that tends to defraud consumers and would rather cut our losses now
Final Business Response /* (4000, 13, 2016/03/17) */
Dear Rose,
The reason Mr*** received his maintenance fee is this is his use yearOnce the fees are paid he can use the week for to come back to Stormy Point or exchange the week to some other location
The POA will send a billing every year for 1/of the next use years feesIf he wants to pay it he can if not he can wait until the use year and pay it in full at that timeis the use year for the ***'s
The only reason an agent would tell them to stay in a hotel, is if we did not have any open units at Stormy PointOwner can stay at Stormy point for $per night for a or bedroom unit within days for the date of arrival
If Mr*** looks over his VIP Charter he will find the information on the purchase of extra time
Again we will not cancel or refund this contract based on this complaintIf Mr*** has any questions on how to use the purchase he may call customer service any time at X-XXX-XXX-XXXX
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds Resorts
I don't know how else to explain this program, it is simple to understand the purchase was agreed to for a triennia use week, that can be used every year by paying a maintenance feethis is one of our most popular ownerships, due to the fact that if you want an extra week you just purchase it and goIf you are not wanting an extra week then you're not out any money until the use yearIn this case the use year is set for and the reservation can be set now for next yearShe is right as the difference between the annual and a triennial are just the maintenance fees would be do every year on an annual contract.We have offered to help her to better understand how to use the purchase that they agreed to.They had five days to look over the contract ask any questions or even cancel the purchaseNo calls were made to us until August 16th days after the purchaseOnce again we will not cancel or refund this contract based on this complaint due to the fact it can be used every year as she was toldWeeks can be purchased for as little as $per weeks less than a price of the maintenance feesTo set a reservation for or book extra weeks, just give us a call at *** anytime *** ***Compliance OfficerSummer Winds Resorts e
Initial Business Response /* (1000, 5, 2017/04/13) */
***,
We have looked into this matter and find that Ms*** had defaulted on her note and is no longer an owner with Summer Winds Resorts as of December 19,
Ms*** talks about resale and such, but resale of other units was never
guaranteed as per the Resale Disclosure and the Purchaser Acknowledgments that she signed and agreed to at the time of sale
Ms*** also had a five day right to look over the contract and cancel with a full refund
I received an email from Ms*** and sent her a reply on April 5,to her concerns and told her this same information
We will not refund this contract, the account is closed and we are no longer trying to collect any outstanding balances from her nor will we
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/05/06) */
Dear ***
Per the sales manager they have talked to the ***'s and this matter ahs been resolved
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summer Winds Resorts
Initial
Consumer Rebuttal /* (3000, 11, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did talk with Summer WindsThere was no agreement that matters had been resolvedI told them I was not happy with the lies I had been toldThey admitted to guiltI informed them that we were very unhappy with what we were told and what has occurredThe sales rep stated that my husband could call him and give him whatever "talk" he deserved that and he would take itThey are guilty of deceivment and I don't want anyone else to have to deal with this dishonest company!!! I want my money returned and I want no more relationship with Summer Winds
Final Business Response /* (4000, 18, 2015/05/19) */
***Document Attached***
Dear ***
Again we have looked into this matter and find it is about the resale, as per the contract we do not guarantee resale and the ***'s agreed to this with the resale disclosure ( copy enclosed)
So we will not refund the contract based on the lack of resaleWe will be willing to have the unit relisted until sold at no cost to the ***'s or we will allow a release from the contract with no refund if they wish
The ***'s can contact me to have the unit relisted or to arrange the release with no refund
They can contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (4200, 20, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Summer Winds have been persistent with telling us that isn't what the contract saysWhen we signed the contract what we were told isn't what was in the contractThey rushed us through the signingWhen questions were asked we were told ** would give us the answersHis answers were not what Summer a Winds told us at the time of signingNow they are offering to relist for no chargeWe were never told that there was a relist fee or that we would have to relistThis again is an example of their decitful practicesWe don't trust this companyThey were decitful at the time of signingWhen they called last they admitted to issues with booking vacations and maintenance feesWe don't want to be associated with this companyI feel asking for a refund is not out of the questionThey have not provided us with a service
Initial Business Response /* (1000, 9, 2015/08/06) */
Dear ***
We are still trying to work with Ms*** on this matterPlease place this on hold for a few more days and we should have a reply by Monday
Thanks for your help with this matter
Initial Consumer Rebuttal /* (3000,
11, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ms*** called me on 8/5/at 5:pmI explained to her what was wrong she kept denying this wasn't said,(she did not attend the meeting with us so how can she know what was and not said)she called me back after getting Mr*** on the phone, he asked what was wrong I asked being he asked what was wrong was he just now learning of this problem being I have tried to reach him on several occasions, he said yes and started making excuse that he don't get involved when there is a problemhe denied what I said he told usMs*** started talking they were on conference call she asked me what kind of power do I think they have to buy our time share I told her the power to buy our time share since this was what we were told, I stated again Mr*** made us believe summer winds were buying our time share and we had no more claims to itwe're still standing on what we were told, she offers to put us in a cheaper unit with less cost, as I told her I'm standing on what we were told, she made a statement that we are just trying to get out of paying for this, no problem in paying for it if it was as we were toldshe kept trying to get me to see it her way and again in our going back a forward I told her we are standing our grounds being the four of us were told the same things, I asked for our money back and contract to be cancelled she assured me it wouldn't be and it would be turned over to collectionsI told her I'm not giving up on this we were lied to in getting us to purchase this time shareshe got upset in turn so did I and I told her this stress I'm not going to continue and I hung upI don't believe I would have ever received a call back from Ms*** or Mr*** had I not have filed a complaint being Mr*** knew nothing of this until 8/5/My Mother *** *** would like her money back and we all want this cancelledWe have had this short dealing with this company and things are as they are it would be a train wreck to continue doing business with them
We would like to thank you for taking the time out to review our complaint
*** *** filed on behalf of the (3) of us *** *** and *** ***
Final Business Response /* (4000, 13, 2015/08/18) */
Dear ***
We have looked into this matter and the sales department has tried to talk with Ms*** and she would not listen to them and from what I understand was quite abusive
The sales person has been on the sales floor for about years and has never told anyone anything like Ms*** is claiming
Ms*** has refused the note with the lender and so we will allow her to cancel this contract and have a refund of her down payment to her within the next days
Thanks for your time and concern with this matterIf you have any questions, please feel free to call me at XXX-XXX-XXXX
*** ***
Customer Service Manager
Summerwinds resorts
Final Consumer Response /* (2000, 15, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied with them cancelling this contract and refunding our money per our request..thank you for taking immediate action
*** ***
Initial Business Response /* (1000, 5, 2016/01/06) */
Dear Carol,
We have talked to Mr** and we have made a full refund of the $paid for this package
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial
Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/29) */
Dear Rose,
This package has been closed and a refund of the $has been sent to Mr***We have also placed him on the no call list
Thanks for your time and concern with this matter
Floyd ***
Customer Service
Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/10/29) */
Business has issued a refund after complaint was filedThank you
Initial Business Response /* (1000, 9, 2015/09/10) */
Dear Rose,
We have looked into this matter and find the purchase was made over a year ago, so the resale listing has expiredPer the contract there is no guarantee of resale
We will be happy to contact the resale agent and have the listing
reinstated until it is sold at no cost to the ***'sIf they wish to have it relisted they can contact me at X-XXX-XXX-XXXX
As for week in Wisconsin, as of today the Summer Winds Travel has weeks listed in bedroom units for only $per week, this is only $per nightIf Mr*** would like to book one of the week he may contact the Summerwinds Travel at 1-888-898-and set a dateThey have over
weeks listed at this time for only $
We will not cancel this contract based on this complaintAgain if Mr*** want to have us relist the unit for resale, he may contact me at the number above
Thanks for your time and concern with this matter
Floyd ***
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to do any further business with this company or give them any more money for maintenance fees or exchanges as I believe we were not given the correct information about the selling of our other timeshareWe were not informed that the listing would only be for a yearI called the properties in Door County that they said would be available and there is no availability as we were told there would beWe would have to deposit our "exchange" on Jan1st and hope that something would be available at the property we wanted for spring or summer when our children could take advantage of itOur Mexico property does not carry a deed with it and they did not point that out when they were making their sales pitch to usThey assured us their property was such a good place and we could easily exchange itWe do not want to do any further business with this company as we believe we were given information verballyWhen signing a mortgage, they carefully go over each step of the contract and this was not the case with Summer WindsWe were dealing with some medical issues last year and did not respond earlier and when we did contact *** *** they did not have anything available! We do not wish to use Summer Winds or Exchange it for anythingI really feel that there are many young families and elderly people who are being taken advantage of in order to sustain this companyThey are offered free tickets to get them to come and just "hear" about the property and see it and then they are pressured into buying
Final Business Response /* (4000, 13, 2015/09/16) */
Dear Rose,
The resale listing was only set for one year, so again we will have the unit relisted at no cost to Mr*** until the unit is sold
In reading the reply I can see Mr*** is having a hard time understanding how the program worksOwners do not call the resort for reservations, they call the Summer Winds Travel to book the weeks for the $At this time the Summerwinds Travel has units listed in Wisconsin for only $per week in a bedroom unit, again that is only $per night
Yes they can place the week into *** *** for exchange in and they will not pay an exchange fee, as we pay all owners exchange fees
If the ***'s wish to they can list the unit for sale with a broker of their choice and have the unit sold
Again we will be more than happy to help them to better understand how the program works and how to get the reservation they wantWe will not cancel or refund this contract
Floyd ***
Customer Service Manager
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/12/31) */
Dear Rose,
We have looked into this and find MrBartholomew did purchase a package from Summerwinds
on March 13,He was called on a lead slip that he had filled out at a golf show
The call that was made to him last week was to see
if he wanted to extend the package, as it has expiredThis was in no way a an unauthorized transaction , *** talked to our agent provided them with his personal information and his credit card number and e mail address
*** was sent a welcome letter on March 14,with the information on the purchase
The package has expired at this time and we will not refund a purchase from almost years ago
We will be will to extend the package for year at no cost to MrBartholomew and allow him to use it
I will place a note in his file on the extension
Thanks for your time and concern on this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/06/24) */
Dear ***,
I have talked to the contracts deeding department and it was simply an err in paperwork that the deed was missedIt is at the county at this time and we hope to have it back in the next week or so
We have no control over the
county and how long they may takeI feel we should be able to have the deed to Mrs*** before the end of July
The lack of the deed is not preventing Mrs*** from using any of the services or any benefit of ownership
Again we are sorry for the delay
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me
*** Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I actually receive the deedI have been promised so much and they have not followed up on the promisesThis is the most hope I have with he response to the Revdex.comLet's give it a little more time (but months more is not acceptable)Thank ou
Final Consumer Response /* (4200, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I have the deedI paid in full in SeptWas told that they did not have the paperwork until Novand should have my deed in or monthsI keep getting put off and months later I get told monthsI will be able to accept the resolution when they have followed throughI can not trust what they say
Final Business Response /* (4000, 9, 2016/06/27) */
Hi ***,
Again we are sorry
Thanks for your time
*** ***
Initial Business Response /* (1000, 8, 2017/05/11) */
Dear ***,
We have looked into this matter and we will allow a full release and refund to the ***
We will have this contract closed and a full refund done within days from the date of this letter
If Mr*** has any questions,
he may contact me at ***
Mr*** will need to contact the trade in company to inform them of the cancel and to received any refund that may be due to them
Thanks for your time and concern on this matterIf you have any questions, please feel free to contact me at ***
***
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/08/26) */
Dear ***,
We have looked into this matter and somehow the contract was not placed on the proper spreadsheet
and the refund was not done
The accounting department will send the check out on Monday the 29th
We are sorry for the
delay
Thanks for your time and concern with this matterIf you have any questions, please feel free to contact me at XXX-XXX-XXXX
*** ***
Compliance officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is accepted, pending action on Summer Winds ResortThis is not the first time we have received a response indicating that the check would be mailed on the following Monday of the new weekWe will initiate the case again if the check is not received as outlined per ** *** *** response
Initial Business Response /* (1000, 10, 2016/03/17) */
Dear ***
We have looked into this matter and we will cancel the upgrade and place the ***'s back into the bedroom Odd year week they had prior to the upgrade
The a contracts department will be sending a new contract to sign and
return to usI have talked to MrClere and we will apply his payment on the upgrade to the old contract
When MrClere receives the contract, if he has any questions, he may contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter
*** ***
Customer Service Manager
Summerwinds Resorts
Dear Sir, The reservations department has been working on tis matterThey have not canceled the package and they have added extra show tickets and a 3/vacation t to the package and the hotel reservations have been set for his stay in AprilMr*** also will not have to tour
the resort Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at ***. *** ***Compliance Officer Summer Winds Resorts