On 8/29/2018, I received a call from [redacted] at First Data regarding a sales inquiry that I submitted on First Data's websiteBased on the information that he provided, I selected First Data as my credit card processing company for my online sales, and I enrolled in their Clover Flex POS solution for my offline/in-person transactionsUnfortunately, several of the fees/charges to be assessed were either misrepresented or omitted by Mr [redacted] , causing me additional unexpected delays and expenses Additionally, reaching out to Mr [redacted] (or anyone at First Data's Customer Service phone number) only resulted in more misinformation, runarounds, and non-responsesAs a result, not only has the launch of my online store been delayed by over months, but I have been assessed hundreds of dollars in fees by both First Data as well as my bankSince First Data has repeatedly refused to resolve the issues that they've caused, I've been forced to close my accounts with them and seek a
I am trying to return the mini clover machine to first data but they are stating that I signed a contract and still have to pay the remaining months I am closing my restaurant and I called to return the mini clover machineThey informed me that I have to keep paying more months even if I am not using itI have already paid for monthsThe total is months for $per month, which is $through this companyI have already called three times to explain my situation and they told me that with buying the rest of the lease, it would be $to return the machineAnd if I were to keep the machine I have to pay $more on top of thatThey gave me another option that they can reduce the amount to $but they said it would affect my creditThis wouldn't make sense, because we were coming to an agreementWhy would it have to affect my credit? This is the worst service I have ever received and I wished I knew beforehand so I didn't get involved with this com
The company has been charging and processing orders, even when the account was closedHowever, we received no payment into our bank account On January 3rd, I requested a seasonal hold put into place until April 5th, I then requested a permanent closure of account on April 3rd, Both were confirmed to be filed by my account representative, [redacted] However, upon inspection of the bank statements, I was being charged the monthly fee during these dates of seasonal hold (which a customer service representative said would be waived during seasonal hold), and customers were able to somehow process transactions, even during seasonal hold A customer then had a chargeback for $1,061.08, during this seasonal hold period, despite this money never arriving in our bank accountEssentially, this money was magically subtracted even though we never received it In summary, First Data has been collecting monthly fees of approximately $and processing transaction
In September I was given the wrong type equipment and tried to have the Sales rep [redacted] ***, fix the problem, He did not and severed communicat his is a copy of a letter I wrote on December after discussing the issue with a phone representative and following those instructions given to me by the phone rep attempting to close this account and return the items received in errorDecember To; Merchant Services; VANTIVE Account Closures, Dear account services, In September My Bank, 5/3rd Bank set me up a new checking account for my new business [redacted] My Business is just opening and I plan to sell weapons and tactical gear at trade and gun showsMy Bank then introduced me to [redacted] smith, a Vantive sales associate who I met with and informed I would like to be set up with a device I could use with my phone or an iPadWhen I received the equipment it was for a countertop in store machineI do not have a storeI work out of my home and truck and thi
Closed merchant acct12-2015, they continued to charge monthly fees till 2-recv'd written confthat they would refund the mo.fees and prorate pci fee never received that but I gave up on it till they reopened the merchant acct12-and started charging me monthly fees againwith no permission from me they went into my bank account and took (robbed) money This account should of been closed 12- Account_Number: [redacted]
My daughter got a paycard for Mimi's cafe through them Mimi's reported her SS# wrong Contacted them and they said to fax SS card image, card image and drivers license image to them Did so, but when called back got different number for fax Faxed again It's been weeks Their system is automated calling number [redacted] which you have to enter multiple times just to get to a customer service rep who sometimes the system hangs up on youSo multiple times each entering your card number with no option for rep Then when you call them they won't give you a call back number a rep number a supervisor number or email number to resolve fax Only put you on hold and keep trying to get a supervisor somewhere else which when they don't get they say you'll have to call backTo make matters worse I looked up the company number for fax and their are on rip off sites, scam sites, complaint sites everywhere Employers wake up and run from Money Network, ADP Total Pay Card, Metabank Car
I purchased a credit card machine from Clover over a year agoI agreed at the time of purchase that I would pay Clover 3.95% fee for every transaction I makeI am an attorney and having that service was convenient for my clientsA month or so went by where I didn't have any clients, once I did obtain a client Clover took $of the $she paid me for feesA couple days later Clover went into my bank account and took an additional $I disputed that transaction with my bankA week later a client paid me $600, to pay for court fees, Clover held that clients money and did not release it until I agreed to pay them the $ Product_Or_Service: Clover credit card swipe machine
The clover division is one of the most confusing organizations I have had the displeasure to work withThe product did not do what I was told it would doIt took almost two months to return the Equipment because they could only issue on call tag a time but still charged me for charged for services that were never used I was first in contact with them sometime in December and request the refund with a follow up in early January at which time I was told I would have a refund by January (Here is were I made the Mistake I should have asked what Year) On 2/1/in a call with [redacted] I was informed that the claim had not been filed and I would receive and email with the information regarding the refund on or before 2/5/I forgot the date but I believe that it was on 2/15/because I had not received an email yetOn 2/22/at 1:PM I called again because I had no info yetThey stated that the email came back because they had the wrong email address even thou I had co
No Customer service, no return of emails, broken equipment, unlawful charges on checking account for various fees with no prior notice As of January 7th at or around 1:pm we concluded our last phone call with Clover supportOur merchant number is We have had multiple issue with Clover support over the last few months which have caused reason for concern and at last our concerns have been validatedLast night 1/6/at 7pm the cash drawer for our Clover system stopped opening, this has not been the first timeOther times the drawer mysteriously opened again, this time it did notWe had $worth of cash in the drawer for sales transactions that could not be used, causing us lost sales that can never be recoupedThe cash drawer model number is D100, part number is FAYJ1006010, the serial number is [redacted] We were on the phone at 8:15pm with Clover support and put on hold for hoursNo one on the Clover support team could help us, no oneThis morning
My son [redacted] is years old high school seniorLast summer he worked part time at local Wendy's restaurant for weeks and made $His pay is put in a debit card that is issued by Money Networkcustomer service # X-XXX-XXX-XXXX For a year, [redacted] couldn't use his debit cardIt's always prompt error [redacted] called Money Network customer service # X-XXX-XXX-XXXX on 8/15/He was told his card is on holdHe needs to provide documents such as his SSN and passport [redacted] remove the hold On 8/16/2017, I faxed the copy of ***'s SSN and passport along with a letter [redacted] wrote to ask for removing the hold to Money Network card services' account management team A few days later, [redacted] called customer service about his accountHe was told they received his letter and the documents, but fax isn't clearEven though passport page has background, the fax page is clear enough to see ***'s nameDOB etcSo I talked to customer service and asked what should we doI was told t
The company called my shop for over a month telling me how they have reasonable credit card rates and my contract would be from month to month I agreed to switch credit card companies after [redacted] and [redacted] assured me that this was a month to month contract I do not have a contract for machine, but the $that was to cover all other fees is POS Billing each monthThis month I have an annual fee of $This was not in my contractThe fees are highThe last page, which I never saw, has me in this contract for years I have written to the companyI have called more than several times If I want outPay one fee for years The other fee $for years
Because this company failed to update information, which they asked forInformation that should have been updated in June of In November I was notified that this company was going to start withholding federal fundsI called them 11-23-and was told by [redacted] (last name unknown) our information had been updated and is correct, to disregard the letter We are a seasonal business and don't start running anything threw our card machine until AprilAt this time until current, this company has over 16,dollar withheldI have spoke to them several times along with the IRSI have faxed a Wand updated a Won this company's web siteWaiting for the IRS to approve our EIN #, which should have been updated a year agoThe IRS is telling me that once they approve our EIN # is correct this company First Data should release our money back to us and no longer withhold federal withholdingsFirst Data is telling me they will not release money back to us until they file ta
This Company does not process termination of my account I made a request to close the account (MID: [redacted] ) on the 20th of this monthIt has been days On the 24th of this month, I requested an update via email on the termination process No update until today until I wrote their client service notifying my intention to file a complaintIn stead of apologizing, he responded my email was lost in the system and that I sent him email when he was out of office Absurd excusesThe account is still activeI copied every email to their client service So far, no response from their client service either This company is all about signing new accounts They are extremely irresponsible after that They do not respond customer requests and give absurd excuses when confronted
I purchased a credit card reader and was being charge a month for the useI was charge different amounts., I cancelled, they kept charging I also was being charge from another provider through them I knew nothing aboutI called several times talk to staff and supervisorsI was talk to rudely and left on the phone, with nobody returningI used my house phone and cell phone at the same time to finally get a supervisor to listenI was promised it would be look into have not hear from themI would like a complete refund for all the trouble and dishonesty
I [redacted] has been using money network card for my pay on my card for and a half monthsI had to use them because the staffing company uses them to pay us or we could use direct depositUnfortunately I do not use direct deposit so I use the cardFrom the start they gave me problems with how to send my money that I work so hard forThey sent me printed checks and it took days for me to receive the checkThis happened twice the first time and then the second timeThe reason they said is because I put my POBox addressSo they sent checks out without even consulting meSo I had no idea they did thatThen two weeks later after me thinking everything was ok then they put a hold because they said I need to verify what was deposited into my accountI don't no why they did thatNow this is my biggest complaint on this companyOn May 27, was suppose to receive my money on my card, I call my card just to find out they have my card on hold againI live on a private ranc
Relentless rude sales team continues to harass and call daily This company calls daily, trying to sell credit card processing We have no need for this service, so I tell them that we are not interested This has been ignored and they still call daily Once I start to tell them that we are not interested and to be removed from their list, every single sales rep hangs up on me! Not even letting me finish my sentence I ask for a manager and they hang up on me and call again the next day as if nothing happened I called corporate today to get this resolved and was passed around at least times to be told, there is nothing that they can do since I do not have an account with them I clarified, so since I don't have an account, you can call my company every single day even though I have asked a dozen times to be removed from your list and the lady from customer service stated "there is nothing that we can do" This seems borderline illegal if you ask me
After Attemps to get sales rep to come back and help us cancel service because of excess fees and holding onto our funds for credit card processing The company has refused to cancal lease agreement based on excess charges- Holding our funds after credit card processing and failed attemps to get local customer sales rep come backWe paid over months of fees for rental machine that only cost $to buy but we have paid $a Month or over $Our company is sold I have called reapeatedly to settle account but company just sends threatening collection letters and is totally rude and very difficult to reach
Since we started our cooked food -Hot dogs, sausages and snacks- and cold drinks business in June of we signed contracts with Merchant Services and First Data Global Leasing (supported by and shrouded in the name of our bankers, Wells Fargo) to provide us with the machines and accounts for our business to receive Credit and Debit paymentsFrom the onset we started having problems with the machines' performance and had to be spending numerous hours on the phone from one person to the next with no solving of the problems We have repeatedly contacted the salesperson, [redacted] , his supervisor, [redacted] ***, his manager, [redacted] , and another passerby near the phones, called '***'Nobody cared as they were having their commissions paid from our bank accounts uninterrupted, as we paid for machines for almost years and have only one machine that works half the time or lessWe have been constantly returning the machines and receiving replacements that were wors
I was advised $stafee would be waived when I signed up When I switched CC companies I was advised they would waive the $startup feeWhen I was billed I ctc them and the agent stated she saw how they were waiving fee and she would issue the refundHowever, she said I would have to run transactions before receiving refundWhen I never received the refund I called them back and they advised me that their finance deptdenied the refund even though they had promised me twice they would do so
Hello, we signed up with a company named First Data Global Leasing back in mid October and received our credit card machine on Oct 20thThe power cord was faulty so they had to send us a new cord which took daysWe were set up on Oct It worked for half a day on Oct and then stopped working We called the help line and they couldn't help usWe had a cue of people waiting to check out and it was a very stressful situationVery bad for businessAfter that catastrophe, we cancelled our service with First DataThe young man [redacted] who signed us up went MIAWe were told we had a day guarantee of satisfactionBUT we were not told that we could not return the CC machine and will be charged every month for the next yearsI thought we could make the best out of the situation and use the machine we were stuck with and use a different company for merchant services but the CC machine will not workWe called them and said "If I am going to be paying for the next
On 8/29/2018, I received a call from [redacted] at First Data regarding a sales inquiry that I submitted on First Data's websiteBased on the information that he provided, I selected First Data as my credit card processing company for my online sales, and I enrolled in their Clover Flex POS solution for my offline/in-person transactionsUnfortunately, several of the fees/charges to be assessed were either misrepresented or omitted by Mr [redacted] , causing me additional unexpected delays and expenses Additionally, reaching out to Mr [redacted] (or anyone at First Data's Customer Service phone number) only resulted in more misinformation, runarounds, and non-responsesAs a result, not only has the launch of my online store been delayed by over months, but I have been assessed hundreds of dollars in fees by both First Data as well as my bankSince First Data has repeatedly refused to resolve the issues that they've caused, I've been forced to close my accounts with them and seek a
I am trying to return the mini clover machine to first data but they are stating that I signed a contract and still have to pay the remaining months I am closing my restaurant and I called to return the mini clover machineThey informed me that I have to keep paying more months even if I am not using itI have already paid for monthsThe total is months for $per month, which is $through this companyI have already called three times to explain my situation and they told me that with buying the rest of the lease, it would be $to return the machineAnd if I were to keep the machine I have to pay $more on top of thatThey gave me another option that they can reduce the amount to $but they said it would affect my creditThis wouldn't make sense, because we were coming to an agreementWhy would it have to affect my credit? This is the worst service I have ever received and I wished I knew beforehand so I didn't get involved with this com
The company has been charging and processing orders, even when the account was closedHowever, we received no payment into our bank account On January 3rd, I requested a seasonal hold put into place until April 5th, I then requested a permanent closure of account on April 3rd, Both were confirmed to be filed by my account representative, [redacted] However, upon inspection of the bank statements, I was being charged the monthly fee during these dates of seasonal hold (which a customer service representative said would be waived during seasonal hold), and customers were able to somehow process transactions, even during seasonal hold A customer then had a chargeback for $1,061.08, during this seasonal hold period, despite this money never arriving in our bank accountEssentially, this money was magically subtracted even though we never received it In summary, First Data has been collecting monthly fees of approximately $and processing transaction
In September I was given the wrong type equipment and tried to have the Sales rep [redacted] ***, fix the problem, He did not and severed communicat his is a copy of a letter I wrote on December after discussing the issue with a phone representative and following those instructions given to me by the phone rep attempting to close this account and return the items received in errorDecember To; Merchant Services; VANTIVE Account Closures, Dear account services, In September My Bank, 5/3rd Bank set me up a new checking account for my new business [redacted] My Business is just opening and I plan to sell weapons and tactical gear at trade and gun showsMy Bank then introduced me to [redacted] smith, a Vantive sales associate who I met with and informed I would like to be set up with a device I could use with my phone or an iPadWhen I received the equipment it was for a countertop in store machineI do not have a storeI work out of my home and truck and thi
Closed merchant acct12-2015, they continued to charge monthly fees till 2-recv'd written confthat they would refund the mo.fees and prorate pci fee never received that but I gave up on it till they reopened the merchant acct12-and started charging me monthly fees againwith no permission from me they went into my bank account and took (robbed) money This account should of been closed 12- Account_Number: [redacted]
My daughter got a paycard for Mimi's cafe through them Mimi's reported her SS# wrong Contacted them and they said to fax SS card image, card image and drivers license image to them Did so, but when called back got different number for fax Faxed again It's been weeks Their system is automated calling number [redacted] which you have to enter multiple times just to get to a customer service rep who sometimes the system hangs up on youSo multiple times each entering your card number with no option for rep Then when you call them they won't give you a call back number a rep number a supervisor number or email number to resolve fax Only put you on hold and keep trying to get a supervisor somewhere else which when they don't get they say you'll have to call backTo make matters worse I looked up the company number for fax and their are on rip off sites, scam sites, complaint sites everywhere Employers wake up and run from Money Network, ADP Total Pay Card, Metabank Car
I purchased a credit card machine from Clover over a year agoI agreed at the time of purchase that I would pay Clover 3.95% fee for every transaction I makeI am an attorney and having that service was convenient for my clientsA month or so went by where I didn't have any clients, once I did obtain a client Clover took $of the $she paid me for feesA couple days later Clover went into my bank account and took an additional $I disputed that transaction with my bankA week later a client paid me $600, to pay for court fees, Clover held that clients money and did not release it until I agreed to pay them the $ Product_Or_Service: Clover credit card swipe machine
The clover division is one of the most confusing organizations I have had the displeasure to work withThe product did not do what I was told it would doIt took almost two months to return the Equipment because they could only issue on call tag a time but still charged me for charged for services that were never used I was first in contact with them sometime in December and request the refund with a follow up in early January at which time I was told I would have a refund by January (Here is were I made the Mistake I should have asked what Year) On 2/1/in a call with [redacted] I was informed that the claim had not been filed and I would receive and email with the information regarding the refund on or before 2/5/I forgot the date but I believe that it was on 2/15/because I had not received an email yetOn 2/22/at 1:PM I called again because I had no info yetThey stated that the email came back because they had the wrong email address even thou I had co
No Customer service, no return of emails, broken equipment, unlawful charges on checking account for various fees with no prior notice As of January 7th at or around 1:pm we concluded our last phone call with Clover supportOur merchant number is We have had multiple issue with Clover support over the last few months which have caused reason for concern and at last our concerns have been validatedLast night 1/6/at 7pm the cash drawer for our Clover system stopped opening, this has not been the first timeOther times the drawer mysteriously opened again, this time it did notWe had $worth of cash in the drawer for sales transactions that could not be used, causing us lost sales that can never be recoupedThe cash drawer model number is D100, part number is FAYJ1006010, the serial number is [redacted] We were on the phone at 8:15pm with Clover support and put on hold for hoursNo one on the Clover support team could help us, no oneThis morning
My son [redacted] is years old high school seniorLast summer he worked part time at local Wendy's restaurant for weeks and made $His pay is put in a debit card that is issued by Money Networkcustomer service # X-XXX-XXX-XXXX For a year, [redacted] couldn't use his debit cardIt's always prompt error [redacted] called Money Network customer service # X-XXX-XXX-XXXX on 8/15/He was told his card is on holdHe needs to provide documents such as his SSN and passport [redacted] remove the hold On 8/16/2017, I faxed the copy of ***'s SSN and passport along with a letter [redacted] wrote to ask for removing the hold to Money Network card services' account management team A few days later, [redacted] called customer service about his accountHe was told they received his letter and the documents, but fax isn't clearEven though passport page has background, the fax page is clear enough to see ***'s nameDOB etcSo I talked to customer service and asked what should we doI was told t
The company called my shop for over a month telling me how they have reasonable credit card rates and my contract would be from month to month I agreed to switch credit card companies after [redacted] and [redacted] assured me that this was a month to month contract I do not have a contract for machine, but the $that was to cover all other fees is POS Billing each monthThis month I have an annual fee of $This was not in my contractThe fees are highThe last page, which I never saw, has me in this contract for years I have written to the companyI have called more than several times If I want outPay one fee for years The other fee $for years
Because this company failed to update information, which they asked forInformation that should have been updated in June of In November I was notified that this company was going to start withholding federal fundsI called them 11-23-and was told by [redacted] (last name unknown) our information had been updated and is correct, to disregard the letter We are a seasonal business and don't start running anything threw our card machine until AprilAt this time until current, this company has over 16,dollar withheldI have spoke to them several times along with the IRSI have faxed a Wand updated a Won this company's web siteWaiting for the IRS to approve our EIN #, which should have been updated a year agoThe IRS is telling me that once they approve our EIN # is correct this company First Data should release our money back to us and no longer withhold federal withholdingsFirst Data is telling me they will not release money back to us until they file ta
This Company does not process termination of my account I made a request to close the account (MID: [redacted] ) on the 20th of this monthIt has been days On the 24th of this month, I requested an update via email on the termination process No update until today until I wrote their client service notifying my intention to file a complaintIn stead of apologizing, he responded my email was lost in the system and that I sent him email when he was out of office Absurd excusesThe account is still activeI copied every email to their client service So far, no response from their client service either This company is all about signing new accounts They are extremely irresponsible after that They do not respond customer requests and give absurd excuses when confronted
I purchased a credit card reader and was being charge a month for the useI was charge different amounts., I cancelled, they kept charging I also was being charge from another provider through them I knew nothing aboutI called several times talk to staff and supervisorsI was talk to rudely and left on the phone, with nobody returningI used my house phone and cell phone at the same time to finally get a supervisor to listenI was promised it would be look into have not hear from themI would like a complete refund for all the trouble and dishonesty
I [redacted] has been using money network card for my pay on my card for and a half monthsI had to use them because the staffing company uses them to pay us or we could use direct depositUnfortunately I do not use direct deposit so I use the cardFrom the start they gave me problems with how to send my money that I work so hard forThey sent me printed checks and it took days for me to receive the checkThis happened twice the first time and then the second timeThe reason they said is because I put my POBox addressSo they sent checks out without even consulting meSo I had no idea they did thatThen two weeks later after me thinking everything was ok then they put a hold because they said I need to verify what was deposited into my accountI don't no why they did thatNow this is my biggest complaint on this companyOn May 27, was suppose to receive my money on my card, I call my card just to find out they have my card on hold againI live on a private ranc
Relentless rude sales team continues to harass and call daily This company calls daily, trying to sell credit card processing We have no need for this service, so I tell them that we are not interested This has been ignored and they still call daily Once I start to tell them that we are not interested and to be removed from their list, every single sales rep hangs up on me! Not even letting me finish my sentence I ask for a manager and they hang up on me and call again the next day as if nothing happened I called corporate today to get this resolved and was passed around at least times to be told, there is nothing that they can do since I do not have an account with them I clarified, so since I don't have an account, you can call my company every single day even though I have asked a dozen times to be removed from your list and the lady from customer service stated "there is nothing that we can do" This seems borderline illegal if you ask me
After Attemps to get sales rep to come back and help us cancel service because of excess fees and holding onto our funds for credit card processing The company has refused to cancal lease agreement based on excess charges- Holding our funds after credit card processing and failed attemps to get local customer sales rep come backWe paid over months of fees for rental machine that only cost $to buy but we have paid $a Month or over $Our company is sold I have called reapeatedly to settle account but company just sends threatening collection letters and is totally rude and very difficult to reach
Since we started our cooked food -Hot dogs, sausages and snacks- and cold drinks business in June of we signed contracts with Merchant Services and First Data Global Leasing (supported by and shrouded in the name of our bankers, Wells Fargo) to provide us with the machines and accounts for our business to receive Credit and Debit paymentsFrom the onset we started having problems with the machines' performance and had to be spending numerous hours on the phone from one person to the next with no solving of the problems We have repeatedly contacted the salesperson, [redacted] , his supervisor, [redacted] ***, his manager, [redacted] , and another passerby near the phones, called '***'Nobody cared as they were having their commissions paid from our bank accounts uninterrupted, as we paid for machines for almost years and have only one machine that works half the time or lessWe have been constantly returning the machines and receiving replacements that were wors
I was advised $stafee would be waived when I signed up When I switched CC companies I was advised they would waive the $startup feeWhen I was billed I ctc them and the agent stated she saw how they were waiving fee and she would issue the refundHowever, she said I would have to run transactions before receiving refundWhen I never received the refund I called them back and they advised me that their finance deptdenied the refund even though they had promised me twice they would do so
Hello, we signed up with a company named First Data Global Leasing back in mid October and received our credit card machine on Oct 20thThe power cord was faulty so they had to send us a new cord which took daysWe were set up on Oct It worked for half a day on Oct and then stopped working We called the help line and they couldn't help usWe had a cue of people waiting to check out and it was a very stressful situationVery bad for businessAfter that catastrophe, we cancelled our service with First DataThe young man [redacted] who signed us up went MIAWe were told we had a day guarantee of satisfactionBUT we were not told that we could not return the CC machine and will be charged every month for the next yearsI thought we could make the best out of the situation and use the machine we were stuck with and use a different company for merchant services but the CC machine will not workWe called them and said "If I am going to be paying for the next