Was informed at time of signing contract that we could get out of our other lease However, this is not the case When we signed the lease we were informed that we could cancel our other lease but found out that it was only the processor not the lease of equipment We received the same exact equipment as we currently were leasing We were told that Performance Merchant Service Alliances would pay the cancellation fee for CPN When I spoke to [redacted] (customer service rep) on 7/27/I was told it would cost us $4,to terminate the lease I left several messages on our sales reps voicemail to no avail We want to return the new machine and us the old machineHe did not return our phone calls
My Merchant Account number XX-XXXX-XXX-XXX with Fist Data Merchant was terminated on July 7, per the letter I received from [redacted] On July 10, my bank account was charged a total fee of $3,being my total outstanding chargesHowever,on August 10, my bank account was debited for a total sum of $without any prior warning or bill/invoice thereby costing a financial setback for my businessI called customer service to request an explanation and an invoice for the amount that was charged and he was unable to explain stating that a supervisor would call me at a later time Account_Number: XXXXXXXXXXXX
Leased equipment from companyReturned equipment to company in 2014, but company shows never receivedInitiated complaint procedures in April, and company continued to bill while contract was in dispute Return procedures are convoluted and probably lead to lost equipment on a regular basisOnly resolution to conclude lease is to purchase equipment for an inflated price
Not releasing funds from debit card containing sales commissions after multiple requests My mother, [redacted] at the address stated, earned sales commissions from [redacted] and chose to have them applied to a debit cardWhen the card couldn't be activated we called for request it be closed and the funds sent to a bank account or paid by checkThey ignored the request, seeking more personal information We declined to give more sensitive data to such a huge company (it is unsafe for them to hold social security cards, drivers licenses and more on customers)But they told me to fax in an official request with limited info and they would process the cash outI faced numerous times and they are ignoring the request and therefore not releasing her moneyThey apparently do this regularly to people (as per consumer complaints online) and they owe the money, and should also pay interest It seems there's enough data against this scammy company to validate a class
I have been charged $for an April bill on an account that was closed effective 3/15/After numerous calls this issues has not been resolved I have contacted this company numerous times to discuss merchant account XXXX XXXX XXXXXXXI am constantly being put into a call back queue to receive a return call within hours, this never happensAs I call the company again the next day I am told that I have be placed back in the call back queue again due to all the reps being busy, this has taken place over times with not one return callI have called several times within one day and still can't get this resolvedMy bank was debited $on 5/2/for an account that was closed effective 3/15/
We were a victim of credit card fraud from some previous purchases made through our merchant First Data CanadaDisputes were issued and were responded by us in an immediate fashionThis was back in MayAt the beginning of July 2018, we were not receiving our payments from our customersWe called customer service to inquire and spent the next hours on the phone waiting for a supervisor to respond, after speaking with [redacted] she informed me that she will submit a ticket with the securities department because she informed us that our money was frozen and there was nothing she can do on her end as this was a security departmentI was also given the security departments phone number which I had to leave a voicemail message for a callback even when the machine said calls will be returned within 24-hours and checked daily (also echoed by [redacted] the supervisor) Fast forward to the Tuesday (over hours later), still did not receive any call from Customer service or Security department t
This is probably the worse customer service that Iaposve ever experienced My account was hacked on I reported the unauthorized activity almost immediately..After being told that as soon as I submit dispute it would only take 24-hours to have my account reimbursedI submitted my dispute info same day because I needed my paycheckItaposs been days and there is still no refund I have called customer service just about every day and Iaposm told thatI was approved for a provisional credit but that could take up to daysThere is no way of speaking to anyone who actually handles disputes in fact Iaposm told they donapost have a phone numberWe have to wait to hear from themThe calls are outsourced to Somewhere in AsiaI donapost understands how someone can hack my account and withdraw more money from my account than even I am not allowed to withdraw in one dayNot just one transaction but three times in one dayThis person wiped my account clean.ProductOrServi
This company (Money Network) was the company Pei Wei Restaurant used to pay me and there way no fee associated with using their cardI only worked for Pei Wei for one or two weeks and I only went through one pay periodI was paid once and Pei Wei still owes me for one day worked, but that is not the issueMoney Network is the issueThey recently sent me a letter saying that they are turning my account into a premier account because it has been six months that I have not worked for Pei Wei and used the cardWith this premier account they now want me to pay a monthly feeI called them up to close the account and they refusedThey are scamming me and want money for nothing.Product_Or_Service: Money payroll cardAccount_Number: [redacted]
I was employed by Wendy's in Ripley, WV and was issued a money network total pay cardOn March 6, the account was locked due to a customer service representative trying to upgrade my account without my permissionWhen I called to have my account unlocked I was told that the only way to unlock it was to fax in my ID and SS cardTo my understanding they cannot ask me to fax in that information, but they insisted it was protected under the 'patriot act'I asked to speak to a supervisor to discuss another option but once I was denied to do so I was informed that I could fax in a statement saying I wanted to close my account and that I wanted a paper check mailed to my house with the remaining funds on itI faxed in the statement on March 20, and was told it would that it would take 7-business days to get my check in the mailThrough these 7-days I called multiple times to ensure that I would receive my check, and I was told by multiple customer service representatives
Unautohorized charge: 03/16/ ACH DEBIT FIRST DATA- [redacted] $ I did not have an account with this company for over yearsAn Unauthorized charge on 03/16/occurred for the amount of $"ACH DEBIT FIRST DATA-***"
11/3/I made a few purchases ONLINE threw eBay store some items I kept some I returned which I had to pay a shipping return fee on11/14/and 11/15/I received an email from PayPal that all monies were returned to my cardI called PayPal 11/20/because I did not reiceve the money they advised me to wait until after thanksgiving and money should be there on the following Friday or by MondayStill nothing 11/28/I was informed by PayPal that the money is sent; my bank is holding my money, so I should contact them11/28/I than contacted Bank of America MONEY NETWORK the representative states she can only verify my purchased items on 11/03/there or no returns on file! Product_Or_Service: pair pants pair shoes Account_Number: [redacted] **
We are stuck in a contract with them for credit card machine processing. The fee was withdrawn from our account on the first of each month until we had some fraudulent activity on our account and closed that account and reopened a new one.I contacted the company and notified them that I would be sending a payment in for the missing payment for February, the late fees, other fees and March payment. I asked them to begin sending me monthly statements. I was told that 70.52 was the Feb balance. I mailed off a check for the $70.52 and added the March fee of $59.83 with it. The check for $130.35 was cashed on Feb 2oth. I have a scheduled payment for April and May being mailed to them from my bank on March 22 for two months worth of fees. Last Tuesday, I called the company to verify that the account was indeed current and that only the monthly fee of $59.83 would be due April 1. I was told yes. Today I received a statement with a balance due of $27.03 - I called to ask what the fee w
I was tricked into getting a service with this company in which they will not let me return their equipment, and are saying they will ruin m credit. LEASE NUMBER [redacted] case number [redacted] first payment was in 10-14-14 for model FD130 DUO TERMINAL EMPS REGISTRATION KEY [redacted] BUSINESS NAME ELEMENT 6 MOTOR WERKS AND LEASE NUMBER [redacted] EQUIPMENT CLOVER MINI WIFI 2/20/16 I spoke with employee [redacted] with whom I had spoke with about getting the equipment for my shop in the first place, she proceeded to tell me that I can return the equipment at any time and would not owe any money or show on my credit. I have emails to back this up from this employee. I received the new equipment, made timely payments, and unfortunately we went out of business. I called to get information on returning their products and they said that not only after returning their products, but I would have to continue to make payments for another 2 1/2 years or pay the balance
They charge a $(Statement Settlement Fee) per month fee for statements However, we are registered as Online Statements only They continue to charge us for the last months for this fee Apparently the fee is for statements mailed to us, but we have never received any statements mailed to us (ever) We have politely asked for a refund of $(months [redacted] $9.95) The customer service phone number on our Bills is X-XXX-XXX-XXXXThey have given me names of "Account Specialists" named [redacted] at 866-416-0244(which is Flagship Services) but when I called, this person doesn't work for that company I was also given the name [redacted] (same phone #) and when I called they said he cannot help me The rep at [redacted] (Flagship) told me he'd transfer me to Billing and sent me back to the original phone number (XXX-XXX-XXXX) After navigating through the automated prompts, the customer service rep, created a "request" for a review of the refund (TICKET #X
First thing first the representatives sent to my business forged a signature and pressured me to resign the document without reading it after the signature was questioned ny higher authority, took advantage of the language barrier between myself and them to seal the deal and told me I could cancel at any timeupon attempting to cancel I was told I could not and am stuck paying for equipment I have no use for even though I have canceled the services!
We are were leasing a clover credit card machine with CitibankWe had a break in on January 09, and the robbers stole the register, printer, and wiresWe contacted first data, Citibank, and clover to ask for replacementsWe did not mind paying for the replacements since the machine was insured with our insuranceHowever we waited a month and the company never sent us a replacementWe lost many clients because we were not able to process transactions for a monthWe called our rep [redacted] many times which he said he would come with the parts but never didWe finally gave up trying to contact everyone and had to go with another companyThey have breached our contract because they failed to provide us with service, therefore we stopped with our monthly paymentsWe are prepared to go to court since we have plenty of statements and a police report supporting our caseThey are now requesting us to pay $which we will not payThey owe us $for the month of busi
They have been billing monthly for two accountsWe only set up one account years ago, and have only used that one account A First Data Account was set us many years ago so that we can process credit card paymentsThey have been billing us monthly all these years for two accounts, not oneWe believed the monthly amount they were billing was just for one account, but when I called the beginning of December to cancel the account I was told they have been billing for two accounts, not one.I have spoken to one person there by phone - [redacted] , emailed [redacted] and [redacted] The monthly amount they overbilled us was $35/month for years yet only offer to reimburse us for $I have yet to see them produce any evidence that this second account was authorized and valid, as well as an explanation why they would bill a company for an account for years that was not in use
I've made several attempts to cancelled my agreement with First Data on the basis that I never used their credit card machine that they provided
Since I've opened my business account in the year 2014, First Data has been charging a leasing fee for their credit card equipment I never usedAlthough I offered to return the equipment being that I did not have a need for it but they said that they will have to continue charge me because of the agreement I signedI now no longer operate the business and I am still being charged a leasing feeThis seems to me to be very unethical especially after making several attempts to return the used equipment that is still packaged in the box
Money Network/FirstData customer service lied about how to get my full acct balance in transaction then limit my options to obtain it
Unknown to me, my employer dropped my direct deposit infoWith no account on file, they set up a "Money Network" account for me via First Data (***) and began to deposit my paychecks there
I did not discover this immediately and by the time I took steps to recover my money, they had over $16,sent to that account
Having now dealt with the First Data's "Money Network" trying to recover my pay, I must say their services are absolutely subpar and not acceptable
1) There is no way to transfer your balance lump sum to another bank(They are not a "bank" but a "direct deposit institution" so it cannot be doneSeriously?!)
2) You can only transfer a maximum of $2,per day - and there is an associated fee to do so with each transfer!
3) I was told by their customer service to send a request with my name, address, phone
Apparently, in 2015, this company allowed someone to open a CC machine under my name and SS# w/o my permission or knowledgeyears later the IRS sends me a letter saying that I owe them $17, for unreported income that I received from this company in total of almost $26,I have been trying to contact them for almost weeks and cannot get it resolved In the beginning I kept getting passed around from Deptto deptbecause no one can find the accountThey cannot look it up by SS#, even though it is attached to my SS# When I finally get to the right dept, they never answer their phone As of today, I have left them messages on their general mailbox, messages on the person I spoke to in the securities dept and no returned callIRS, of course says they can't change anything until I get a clearance from this company verifying I never received this moneyI have sent emails to the person I initially spoke to and she does not respond to the emails either And the IRS de
Was informed at time of signing contract that we could get out of our other lease However, this is not the case When we signed the lease we were informed that we could cancel our other lease but found out that it was only the processor not the lease of equipment We received the same exact equipment as we currently were leasing We were told that Performance Merchant Service Alliances would pay the cancellation fee for CPN When I spoke to [redacted] (customer service rep) on 7/27/I was told it would cost us $4,to terminate the lease I left several messages on our sales reps voicemail to no avail We want to return the new machine and us the old machineHe did not return our phone calls
My Merchant Account number XX-XXXX-XXX-XXX with Fist Data Merchant was terminated on July 7, per the letter I received from [redacted] On July 10, my bank account was charged a total fee of $3,being my total outstanding chargesHowever,on August 10, my bank account was debited for a total sum of $without any prior warning or bill/invoice thereby costing a financial setback for my businessI called customer service to request an explanation and an invoice for the amount that was charged and he was unable to explain stating that a supervisor would call me at a later time Account_Number: XXXXXXXXXXXX
Leased equipment from companyReturned equipment to company in 2014, but company shows never receivedInitiated complaint procedures in April, and company continued to bill while contract was in dispute Return procedures are convoluted and probably lead to lost equipment on a regular basisOnly resolution to conclude lease is to purchase equipment for an inflated price
Not releasing funds from debit card containing sales commissions after multiple requests My mother, [redacted] at the address stated, earned sales commissions from [redacted] and chose to have them applied to a debit cardWhen the card couldn't be activated we called for request it be closed and the funds sent to a bank account or paid by checkThey ignored the request, seeking more personal information We declined to give more sensitive data to such a huge company (it is unsafe for them to hold social security cards, drivers licenses and more on customers)But they told me to fax in an official request with limited info and they would process the cash outI faced numerous times and they are ignoring the request and therefore not releasing her moneyThey apparently do this regularly to people (as per consumer complaints online) and they owe the money, and should also pay interest It seems there's enough data against this scammy company to validate a class
I have been charged $for an April bill on an account that was closed effective 3/15/After numerous calls this issues has not been resolved I have contacted this company numerous times to discuss merchant account XXXX XXXX XXXXXXXI am constantly being put into a call back queue to receive a return call within hours, this never happensAs I call the company again the next day I am told that I have be placed back in the call back queue again due to all the reps being busy, this has taken place over times with not one return callI have called several times within one day and still can't get this resolvedMy bank was debited $on 5/2/for an account that was closed effective 3/15/
We were a victim of credit card fraud from some previous purchases made through our merchant First Data CanadaDisputes were issued and were responded by us in an immediate fashionThis was back in MayAt the beginning of July 2018, we were not receiving our payments from our customersWe called customer service to inquire and spent the next hours on the phone waiting for a supervisor to respond, after speaking with [redacted] she informed me that she will submit a ticket with the securities department because she informed us that our money was frozen and there was nothing she can do on her end as this was a security departmentI was also given the security departments phone number which I had to leave a voicemail message for a callback even when the machine said calls will be returned within 24-hours and checked daily (also echoed by [redacted] the supervisor) Fast forward to the Tuesday (over hours later), still did not receive any call from Customer service or Security department t
This is probably the worse customer service that Iaposve ever experienced My account was hacked on I reported the unauthorized activity almost immediately..After being told that as soon as I submit dispute it would only take 24-hours to have my account reimbursedI submitted my dispute info same day because I needed my paycheckItaposs been days and there is still no refund I have called customer service just about every day and Iaposm told thatI was approved for a provisional credit but that could take up to daysThere is no way of speaking to anyone who actually handles disputes in fact Iaposm told they donapost have a phone numberWe have to wait to hear from themThe calls are outsourced to Somewhere in AsiaI donapost understands how someone can hack my account and withdraw more money from my account than even I am not allowed to withdraw in one dayNot just one transaction but three times in one dayThis person wiped my account clean.ProductOrServi
This company (Money Network) was the company Pei Wei Restaurant used to pay me and there way no fee associated with using their cardI only worked for Pei Wei for one or two weeks and I only went through one pay periodI was paid once and Pei Wei still owes me for one day worked, but that is not the issueMoney Network is the issueThey recently sent me a letter saying that they are turning my account into a premier account because it has been six months that I have not worked for Pei Wei and used the cardWith this premier account they now want me to pay a monthly feeI called them up to close the account and they refusedThey are scamming me and want money for nothing.Product_Or_Service: Money payroll cardAccount_Number: [redacted]
I was employed by Wendy's in Ripley, WV and was issued a money network total pay cardOn March 6, the account was locked due to a customer service representative trying to upgrade my account without my permissionWhen I called to have my account unlocked I was told that the only way to unlock it was to fax in my ID and SS cardTo my understanding they cannot ask me to fax in that information, but they insisted it was protected under the 'patriot act'I asked to speak to a supervisor to discuss another option but once I was denied to do so I was informed that I could fax in a statement saying I wanted to close my account and that I wanted a paper check mailed to my house with the remaining funds on itI faxed in the statement on March 20, and was told it would that it would take 7-business days to get my check in the mailThrough these 7-days I called multiple times to ensure that I would receive my check, and I was told by multiple customer service representatives
Unautohorized charge: 03/16/ ACH DEBIT FIRST DATA- [redacted] $ I did not have an account with this company for over yearsAn Unauthorized charge on 03/16/occurred for the amount of $"ACH DEBIT FIRST DATA-***"
11/3/I made a few purchases ONLINE threw eBay store some items I kept some I returned which I had to pay a shipping return fee on11/14/and 11/15/I received an email from PayPal that all monies were returned to my cardI called PayPal 11/20/because I did not reiceve the money they advised me to wait until after thanksgiving and money should be there on the following Friday or by MondayStill nothing 11/28/I was informed by PayPal that the money is sent; my bank is holding my money, so I should contact them11/28/I than contacted Bank of America MONEY NETWORK the representative states she can only verify my purchased items on 11/03/there or no returns on file! Product_Or_Service: pair pants pair shoes Account_Number: [redacted] **
We are stuck in a contract with them for credit card machine processing. The fee was withdrawn from our account on the first of each month until we had some fraudulent activity on our account and closed that account and reopened a new one.I contacted the company and notified them that I would be sending a payment in for the missing payment for February, the late fees, other fees and March payment. I asked them to begin sending me monthly statements. I was told that 70.52 was the Feb balance. I mailed off a check for the $70.52 and added the March fee of $59.83 with it. The check for $130.35 was cashed on Feb 2oth. I have a scheduled payment for April and May being mailed to them from my bank on March 22 for two months worth of fees. Last Tuesday, I called the company to verify that the account was indeed current and that only the monthly fee of $59.83 would be due April 1. I was told yes. Today I received a statement with a balance due of $27.03 - I called to ask what the fee w
I was tricked into getting a service with this company in which they will not let me return their equipment, and are saying they will ruin m credit. LEASE NUMBER [redacted] case number [redacted] first payment was in 10-14-14 for model FD130 DUO TERMINAL EMPS REGISTRATION KEY [redacted] BUSINESS NAME ELEMENT 6 MOTOR WERKS AND LEASE NUMBER [redacted] EQUIPMENT CLOVER MINI WIFI 2/20/16 I spoke with employee [redacted] with whom I had spoke with about getting the equipment for my shop in the first place, she proceeded to tell me that I can return the equipment at any time and would not owe any money or show on my credit. I have emails to back this up from this employee. I received the new equipment, made timely payments, and unfortunately we went out of business. I called to get information on returning their products and they said that not only after returning their products, but I would have to continue to make payments for another 2 1/2 years or pay the balance
They charge a $(Statement Settlement Fee) per month fee for statements However, we are registered as Online Statements only They continue to charge us for the last months for this fee Apparently the fee is for statements mailed to us, but we have never received any statements mailed to us (ever) We have politely asked for a refund of $(months [redacted] $9.95) The customer service phone number on our Bills is X-XXX-XXX-XXXXThey have given me names of "Account Specialists" named [redacted] at 866-416-0244(which is Flagship Services) but when I called, this person doesn't work for that company I was also given the name [redacted] (same phone #) and when I called they said he cannot help me The rep at [redacted] (Flagship) told me he'd transfer me to Billing and sent me back to the original phone number (XXX-XXX-XXXX) After navigating through the automated prompts, the customer service rep, created a "request" for a review of the refund (TICKET #X
First thing first the representatives sent to my business forged a signature and pressured me to resign the document without reading it after the signature was questioned ny higher authority, took advantage of the language barrier between myself and them to seal the deal and told me I could cancel at any timeupon attempting to cancel I was told I could not and am stuck paying for equipment I have no use for even though I have canceled the services!
We are were leasing a clover credit card machine with CitibankWe had a break in on January 09, and the robbers stole the register, printer, and wiresWe contacted first data, Citibank, and clover to ask for replacementsWe did not mind paying for the replacements since the machine was insured with our insuranceHowever we waited a month and the company never sent us a replacementWe lost many clients because we were not able to process transactions for a monthWe called our rep [redacted] many times which he said he would come with the parts but never didWe finally gave up trying to contact everyone and had to go with another companyThey have breached our contract because they failed to provide us with service, therefore we stopped with our monthly paymentsWe are prepared to go to court since we have plenty of statements and a police report supporting our caseThey are now requesting us to pay $which we will not payThey owe us $for the month of busi
They have been billing monthly for two accountsWe only set up one account years ago, and have only used that one account A First Data Account was set us many years ago so that we can process credit card paymentsThey have been billing us monthly all these years for two accounts, not oneWe believed the monthly amount they were billing was just for one account, but when I called the beginning of December to cancel the account I was told they have been billing for two accounts, not one.I have spoken to one person there by phone - [redacted] , emailed [redacted] and [redacted] The monthly amount they overbilled us was $35/month for years yet only offer to reimburse us for $I have yet to see them produce any evidence that this second account was authorized and valid, as well as an explanation why they would bill a company for an account for years that was not in use
I've made several attempts to cancelled my agreement with First Data on the basis that I never used their credit card machine that they provided
Since I've opened my business account in the year 2014, First Data has been charging a leasing fee for their credit card equipment I never usedAlthough I offered to return the equipment being that I did not have a need for it but they said that they will have to continue charge me because of the agreement I signedI now no longer operate the business and I am still being charged a leasing feeThis seems to me to be very unethical especially after making several attempts to return the used equipment that is still packaged in the box
Money Network/FirstData customer service lied about how to get my full acct balance in transaction then limit my options to obtain it
Unknown to me, my employer dropped my direct deposit infoWith no account on file, they set up a "Money Network" account for me via First Data (***) and began to deposit my paychecks there
I did not discover this immediately and by the time I took steps to recover my money, they had over $16,sent to that account
Having now dealt with the First Data's "Money Network" trying to recover my pay, I must say their services are absolutely subpar and not acceptable
1) There is no way to transfer your balance lump sum to another bank(They are not a "bank" but a "direct deposit institution" so it cannot be doneSeriously?!)
2) You can only transfer a maximum of $2,per day - and there is an associated fee to do so with each transfer!
3) I was told by their customer service to send a request with my name, address, phone
Apparently, in 2015, this company allowed someone to open a CC machine under my name and SS# w/o my permission or knowledgeyears later the IRS sends me a letter saying that I owe them $17, for unreported income that I received from this company in total of almost $26,I have been trying to contact them for almost weeks and cannot get it resolved In the beginning I kept getting passed around from Deptto deptbecause no one can find the accountThey cannot look it up by SS#, even though it is attached to my SS# When I finally get to the right dept, they never answer their phone As of today, I have left them messages on their general mailbox, messages on the person I spoke to in the securities dept and no returned callIRS, of course says they can't change anything until I get a clearance from this company verifying I never received this moneyI have sent emails to the person I initially spoke to and she does not respond to the emails either And the IRS de