Continued to charge me after canceling services for months I was signed up through Godaddy Shopping Cart, after canceling over a year and a half ago, I continued to be charged $dollars a month I have called them and they refuse to refund me the money I am owed I never even gave them permission to charge my account
Clover creates security issues by creating data and appends credit cards to the wrong names Many device replacements due to faulty equipment My Merchant ID is: [redacted] We've been using Clover for years and are leasing equipment I had four leases and have paid one of them off, so three remaining Approximately a year and a half ago we found that credit cards were being appended to the wrong names I called technical support a number of times to correct the issue Technical support was logged into the system watching the transaction record incorrectly After seeing the issue, I was asked to take a video and send it to technical support in order to prove what they saw was really happening So I reluctantly took a video of the whole process When I asked where to send it, they had no way of receiving the video I was asked to break it up into very small videos that may be emailed I have no way of doing so, so the problem was never solved Then on May 14,
Excessive Fees with denial of service termination I was a First Data customer for about yearsIn those years I never seen a representativeThe only time was when I signed the initial contractThe customer service was horrible so I decided to change merchantsFirst Data wanted to charge me a cancellation fee for my merchant accountsThey said I renewed the account and if I terminated I will be charged $I never signed a contract or affidavit everAs I mentioned earlier I never ever saw a rep again since their first visitI asked them to show me the contract with my signature showing I renewed with themNothing!! I have been going back and forth with them since October Nobody helps meNOBODY!! not even Suntrust Bank who introduced me to this company will help meThey keep taking fees and charges and I don't use their terminal or services! I am with another merchant provider so how can I get fees from them when the credit cards go through another merchant compan
Your Canadian Sales Agent [redacted] grossly mislead us with the promise of great savings by switching to First Data (Canadian Payment Services) we were promised great rates on both MasterCard and visa transactions,( no difference in what we were receiving previously before switching, there were so many different charges attached to this contract (unbelievable) the service from [redacted] and [redacted] (supposedly his boss) numerous calls were made to [redacted] but none returnedWe have been waiting close to a month now for the debit credit machine to be picked up We get many different answers as to what is being done about picking up the machine Product_Or_Service: debit/credit card machine Account_Number: merchant # [redacted]
This is regarding my merchant account [redacted] with Bank of America / First Data A customer service agent contacted me on 09-21-stating they were placing my funds on hold for fraud I called the agent back multiple times, left several phone messages, and sent several e-mails; hoping to get this resolved ASAP; however, no one will provide assistance Here is a list of my invoice number and my customers purchase orders to my company that I need to get paid for [redacted] , $6, INV [redacted] , $6, INV [redacted] , $6, INV [redacted] , $6, Product_Or_Service: Credit Card Service Account_Number: n/a
This company is a total sham! stay away at all cost as their fees are high and customer service is the worst! In addition, this company holds your funds for months and even years
I signed a contract through my bank for merchant services I was automatically signed on to a lease agreement for the credit card terminal When merchant services altered the terms of the agreement, they gave me the opportunity to terminated the agreement without any penalty I did not agree to the new terms, and therefore I terminated the merchant services account Of course, I can not use the terminal without a merchant services account Therefore, I tried to contact First Data to find out how to terminate the lease for the terminal equipment After two months of trying (their customer service line [redacted] has hundreds of voice prompts and no one picks up the phone), I was able to reach Vincent (employee number 3640) He informed me that I would have to buy out the agreement (months left $or so) I explained the situation, but he did not provide any pro-rated or alternative amount I also spoke to his supervisor, Ashley (cr 3463) who gave the followi
Dear Revdex.com, I am a small franchise ice cream store(COOL N2) owner ***, and [redacted] co-owns this store with me On Sep 18th [redacted] signed a wired credit card machine with [redacted] Daye of FIRST DATAI was present when [redacted] signed the paper, and I asked [redacted] , is there a fee involved when we want to cancel this service, and he said no On Oct2017, I signed a new wireless credit card machine to replace the wired one with AndrewHe said FIRST DATA will send people here to take the wired machine, and there is nothing we need to do about it After two month, no one came here to pick up the wired machine, and our account have been charged for both wired and wireless machines We called FIRST DATA to explain what the scenario is and asked for refund and they declinedTherefore we called [redacted] , he never pick up his phone [redacted] and I do not think we are reponsiable for the two double charged monthsWe are not satisfied with the FIRST DATAs service and [redacted] 's respon
Charges never matched what was initially promised and was told we could cancel anytime- contract should be terminated immediately Lease number : XXX-XXXXXXX-XXX The initial sales agent came in promising that leasing would be $40/month and that we could cancel at any time along with processingHe took advantage of language barriers and altered some parts of the contract with pen after he leftWe have finally cancelled processing with Touchsuite, but the leasing must be cancelled tooIt is already completely ridiculous and unethical to be charged so much to RENT a credit card machine considering they cost a tiny fraction of what is delt in yearsIt does not even make sense the contract for leasing lasts longer than the processing contract and was never clearly explainedWe were even told by a customery service rep that I contacted [redacted] that we have days from the cancellation of processing to return the machine and the leasing fees would be terminatedThen, I c
My son worked at the [redacted] during the summer of The employer elected to pay his wages via prepaid ADP TotalPay card from Money Network Financial, LLCHe activated the card February 9, (balance $992.97) unbeknownst to us his card and account were put on hold February 20, He was unable to access his moneyConveniently, Money Network upgraded the account from TotalPay (no maintenance fee) card account to premier account (maintenance fee 2.95) without his authorization/consent Yet, for some reason, Money Network charged a $maintenance fee starting in February When contacting Money Network for an explanation, we were informed that his account was put on hold 'by the government? and has a balance of $ We were asked to provide [redacted] , a copy of the debit card, a utility bill and a picture of his social security card In total the requested documentation was provided on three separate occasionsHis account was to be re-activate
I am a Small business in Iowa in which I have been nothing but scammed and overcharged by credit card companies and the leasing companiesThe machines have been sent back and I am not sure how to handle this situation before it affects my creditMy complaint is with first Data and Golden Eagle leasing from Middletown, NY Product_Or_Service: credit card leasing machine
We were approached by Mr [redacted] purporting to be the Vice President of Quantum Merchant Sevices, to open a credit card processing accountWe agreed to an account with Quantum using First Data as the processor, however MrNdiaye also opened a 2nd account without our knowledge with Merchant Lynx, again using First Data as the processorFirst Data is now asking for $payment, which we negotiated down to $1500, and threatening us with legal action, for breaking the 2nd contract that was fraudulently set upFirst Data continues to take contracts from this convicted felon, knowing that he is setting up fake contracts Account_Number: Lease # XXX-XXXXXXX-
Have this company debit machines for Over years, they provide merchant serviceI think name merchant service means they should service merchant, rather they service the people who fraud to merchant, merchants pay off the fee of every single transaction to them, and when the time comes to dispute a fraud transcation they literally charge the merchant, even though fraud happened on there faulty machines, fraud machines but still they charge the merchant As a merchant I provided evidence of purchases and it was their debit machines accepted a transcationNow I have to deal with a huge amount as the first data (fraud) can't do anything to help me further Be aware of this company if u buy any of there merchant services, as there services is to the people who do fraud not the innocent honest business people who pay huge fees per transcation and accept st services Product_Or_Service: Debit machines Order_Number: Case number [redacted] Account_Number: Merchant number ***
Before signing an agreement with First Data I was promised they would save me $hundred a month with NO HIDDEN FEES I was worried about the fees for leaving the current Credit Card company that I was using and was assured that First Data would pay any and all fees for that as wellAfter I told the company that they had not kept their end of the agreement that I wanted to cancel my account I was not told about an early cancellation fee of $ They have continued to take money out of my accountI called about that told they had not received the cancelation letter Refaxed and money still being taking out of my account
I was called by a telemarketer about this amazing credit card terminal that would be better than ShopifyWhen I got it, it was not the machine I wantedSecondly, I was told that my monthly rental would only be $a month plus $for feesAfter it arrives, suddenly my account is being drained three times thatI called them back, and no one could give me an answerWhen it happened again, I called back and this time not only am I not getting an answer back they tried taking even more out of my account - twice in one dayThe other thing he "promised" me was that there was no contractI could cancel at any time and send it back if I wasn't happyno extra chargeNow I get a call from another company that apparently financed this machine and I'm told I'm on the hook for more months (so much for no contract!) At the full cost of $a monthI am just beyond words that a company that sells "trusted solutions for payments" is so dishonest Product_Or_Service: Interac/credit car
Misleading early termination fees & lack of support for customers to file a complaint within the company Merchant accnt# XXXXXXXXXXXXI have complaints 1) I was mislead by one of the sales rep in January (approx Jan 16-17th)I called to verify how much my termination fee was so I could switch to a more economical processing companyI knew it was $but I wanted to double checkThe sales rep (and I did not get her name) looked up my account and she told me it would be pro rated for the remaining months I had left on the leaseThat it would be approx $I hung up feeling relieved as my business was really struggling & I made the decision to switch companies so I could save $a month Due to unforeseen circumstances, I was not able to call to cancel until weeks agoWhen I called, I was told that it was going to be $& that there was no way out of it because I signed a contractOf course, I protested saying that I talked to someone else previously and was told dif
[redacted] Tried canceling my account several times They keep giving me different numbers to call and then the number turns out to not be real How is this even a real business when they give out fake phone numbers I had to block them from charging my bank account How do they have an A+ rating Something is definitely not right and very fishy If I pulled this kind of stuff with my business I'd be in jail Just don't get it Big SCAM!
Dear Friends, please do NOT USE THE SERVICES OF THIS COMPANY , we have been scammed and we wanted to save as they offer cheaper services, but it turn to be they are cheap , very very cheap companyWe deeply regret for using their services Hopefully we sort out our issue with our clients, not to loose our reputation, then we will take legal actions agains this company who is supposedly "Bank of America Merchant Services"
A credit card processing company leased the equipment without notifying me that this was a contract equipment never worked according to our expectations And the sales agent didn't bothered to get back with me for more then months After months I got copy of contract and was notified that this is months lease termPlease guide me or do something Product_Or_Service: Clover pos Account_Number: Lease no XXX -XXXXXX
I WAS SCAMMED OUT OF HUNDREDS OF DOLLARS AND NOW FIRST DATA CLAIMS I OWE MONEY FOR SOMETHING I NEVER EVEN RECIEVED! DO NOT PROCESS WITH MERCHANT INDUSTRIES OR FIRST DATA GLOBAL LEASING, THEY MAKE ALL OF THEIR MONEY THROUGH OPERATING A SCAM! I started processing credit cards with this company months ago, and it is by far the biggest mistake I have made since forming my businessI was told that I would be charged a 3.95% rate, but after the first month, I was charged over 10%! I would contact the company and the employees would instruct me that I was erroneously charged and they would reverse the chargesIt took them months, dozens of phone calls, and involving a lawyer, to finally decide to issue the refund for first portion of the money I was scammed out ofIn addition, I was supposed to receive processing equipment via first data global leasingI was told that It would not increase my rates at all, at the most they would go up $per monthAfter the first month I was charged o
Continued to charge me after canceling services for months I was signed up through Godaddy Shopping Cart, after canceling over a year and a half ago, I continued to be charged $dollars a month I have called them and they refuse to refund me the money I am owed I never even gave them permission to charge my account
Clover creates security issues by creating data and appends credit cards to the wrong names Many device replacements due to faulty equipment My Merchant ID is: [redacted] We've been using Clover for years and are leasing equipment I had four leases and have paid one of them off, so three remaining Approximately a year and a half ago we found that credit cards were being appended to the wrong names I called technical support a number of times to correct the issue Technical support was logged into the system watching the transaction record incorrectly After seeing the issue, I was asked to take a video and send it to technical support in order to prove what they saw was really happening So I reluctantly took a video of the whole process When I asked where to send it, they had no way of receiving the video I was asked to break it up into very small videos that may be emailed I have no way of doing so, so the problem was never solved Then on May 14,
Excessive Fees with denial of service termination I was a First Data customer for about yearsIn those years I never seen a representativeThe only time was when I signed the initial contractThe customer service was horrible so I decided to change merchantsFirst Data wanted to charge me a cancellation fee for my merchant accountsThey said I renewed the account and if I terminated I will be charged $I never signed a contract or affidavit everAs I mentioned earlier I never ever saw a rep again since their first visitI asked them to show me the contract with my signature showing I renewed with themNothing!! I have been going back and forth with them since October Nobody helps meNOBODY!! not even Suntrust Bank who introduced me to this company will help meThey keep taking fees and charges and I don't use their terminal or services! I am with another merchant provider so how can I get fees from them when the credit cards go through another merchant compan
Your Canadian Sales Agent [redacted] grossly mislead us with the promise of great savings by switching to First Data (Canadian Payment Services) we were promised great rates on both MasterCard and visa transactions,( no difference in what we were receiving previously before switching, there were so many different charges attached to this contract (unbelievable) the service from [redacted] and [redacted] (supposedly his boss) numerous calls were made to [redacted] but none returnedWe have been waiting close to a month now for the debit credit machine to be picked up We get many different answers as to what is being done about picking up the machine Product_Or_Service: debit/credit card machine Account_Number: merchant # [redacted]
This is regarding my merchant account [redacted] with Bank of America / First Data A customer service agent contacted me on 09-21-stating they were placing my funds on hold for fraud I called the agent back multiple times, left several phone messages, and sent several e-mails; hoping to get this resolved ASAP; however, no one will provide assistance Here is a list of my invoice number and my customers purchase orders to my company that I need to get paid for [redacted] , $6, INV [redacted] , $6, INV [redacted] , $6, INV [redacted] , $6, Product_Or_Service: Credit Card Service Account_Number: n/a
This company is a total sham! stay away at all cost as their fees are high and customer service is the worst! In addition, this company holds your funds for months and even years
I signed a contract through my bank for merchant services I was automatically signed on to a lease agreement for the credit card terminal When merchant services altered the terms of the agreement, they gave me the opportunity to terminated the agreement without any penalty I did not agree to the new terms, and therefore I terminated the merchant services account Of course, I can not use the terminal without a merchant services account Therefore, I tried to contact First Data to find out how to terminate the lease for the terminal equipment After two months of trying (their customer service line [redacted] has hundreds of voice prompts and no one picks up the phone), I was able to reach Vincent (employee number 3640) He informed me that I would have to buy out the agreement (months left $or so) I explained the situation, but he did not provide any pro-rated or alternative amount I also spoke to his supervisor, Ashley (c
r 3463) who gave the followi
Dear Revdex.com, I am a small franchise ice cream store(COOL N2) owner ***, and [redacted] co-owns this store with me On Sep 18th [redacted] signed a wired credit card machine with [redacted] Daye of FIRST DATAI was present when [redacted] signed the paper, and I asked [redacted] , is there a fee involved when we want to cancel this service, and he said no On Oct2017, I signed a new wireless credit card machine to replace the wired one with AndrewHe said FIRST DATA will send people here to take the wired machine, and there is nothing we need to do about it After two month, no one came here to pick up the wired machine, and our account have been charged for both wired and wireless machines We called FIRST DATA to explain what the scenario is and asked for refund and they declinedTherefore we called [redacted] , he never pick up his phone [redacted] and I do not think we are reponsiable for the two double charged monthsWe are not satisfied with the FIRST DATAs service and [redacted] 's respon
Charges never matched what was initially promised and was told we could cancel anytime- contract should be terminated immediately Lease number : XXX-XXXXXXX-XXX The initial sales agent came in promising that leasing would be $40/month and that we could cancel at any time along with processingHe took advantage of language barriers and altered some parts of the contract with pen after he leftWe have finally cancelled processing with Touchsuite, but the leasing must be cancelled tooIt is already completely ridiculous and unethical to be charged so much to RENT a credit card machine considering they cost a tiny fraction of what is delt in yearsIt does not even make sense the contract for leasing lasts longer than the processing contract and was never clearly explainedWe were even told by a customery service rep that I contacted [redacted] that we have days from the cancellation of processing to return the machine and the leasing fees would be terminatedThen, I c
My son worked at the [redacted] during the summer of The employer elected to pay his wages via prepaid ADP TotalPay card from Money Network Financial, LLCHe activated the card February 9, (balance $992.97) unbeknownst to us his card and account were put on hold February 20, He was unable to access his moneyConveniently, Money Network upgraded the account from TotalPay (no maintenance fee) card account to premier account (maintenance fee 2.95) without his authorization/consent Yet, for some reason, Money Network charged a $maintenance fee starting in February When contacting Money Network for an explanation, we were informed that his account was put on hold 'by the government? and has a balance of $ We were asked to provide [redacted] , a copy of the debit card, a utility bill and a picture of his social security card In total the requested documentation was provided on three separate occasionsHis account was to be re-activate
I am a Small business in Iowa in which I have been nothing but scammed and overcharged by credit card companies and the leasing companiesThe machines have been sent back and I am not sure how to handle this situation before it affects my creditMy complaint is with first Data and Golden Eagle leasing from Middletown, NY Product_Or_Service: credit card leasing machine
We were approached by Mr [redacted] purporting to be the Vice President of Quantum Merchant Sevices, to open a credit card processing accountWe agreed to an account with Quantum using First Data as the processor, however MrNdiaye also opened a 2nd account without our knowledge with Merchant Lynx, again using First Data as the processorFirst Data is now asking for $payment, which we negotiated down to $1500, and threatening us with legal action, for breaking the 2nd contract that was fraudulently set upFirst Data continues to take contracts from this convicted felon, knowing that he is setting up fake contracts Account_Number: Lease # XXX-XXXXXXX-
Have this company debit machines for Over years, they provide merchant serviceI think name merchant service means they should service merchant, rather they service the people who fraud to merchant, merchants pay off the fee of every single transaction to them, and when the time comes to dispute a fraud transcation they literally charge the merchant, even though fraud happened on there faulty machines, fraud machines but still they charge the merchant As a merchant I provided evidence of purchases and it was their debit machines accepted a transcationNow I have to deal with a huge amount as the first data (fraud) can't do anything to help me further Be aware of this company if u buy any of there merchant services, as there services is to the people who do fraud not the innocent honest business people who pay huge fees per transcation and accept s
t services Product_Or_Service: Debit machines Order_Number: Case number [redacted] Account_Number: Merchant number ***
Before signing an agreement with First Data I was promised they would save me $hundred a month with NO HIDDEN FEES I was worried about the fees for leaving the current Credit Card company that I was using and was assured that First Data would pay any and all fees for that as wellAfter I told the company that they had not kept their end of the agreement that I wanted to cancel my account I was not told about an early cancellation fee of $ They have continued to take money out of my accountI called about that told they had not received the cancelation letter Refaxed and money still being taking out of my account
I was called by a telemarketer about this amazing credit card terminal that would be better than ShopifyWhen I got it, it was not the machine I wantedSecondly, I was told that my monthly rental would only be $a month plus $for feesAfter it arrives, suddenly my account is being drained three times thatI called them back, and no one could give me an answerWhen it happened again, I called back and this time not only am I not getting an answer back they tried taking even more out of my account - twice in one dayThe other thing he "promised" me was that there was no contractI could cancel at any time and send it back if I wasn't happyno extra chargeNow I get a call from another company that apparently financed this machine and I'm told I'm on the hook for more months (so much for no contract!) At the full cost of $a monthI am just beyond words that a company that sells "trusted solutions for payments" is so dishonest Product_Or_Service: Interac/credit car
Misleading early termination fees & lack of support for customers to file a complaint within the company Merchant accnt# XXXXXXXXXXXXI have complaints 1) I was mislead by one of the sales rep in January (approx Jan 16-17th)I called to verify how much my termination fee was so I could switch to a more economical processing companyI knew it was $but I wanted to double checkThe sales rep (and I did not get her name) looked up my account and she told me it would be pro rated for the remaining months I had left on the leaseThat it would be approx $I hung up feeling relieved as my business was really struggling & I made the decision to switch companies so I could save $a month Due to unforeseen circumstances, I was not able to call to cancel until weeks agoWhen I called, I was told that it was going to be $& that there was no way out of it because I signed a contractOf course, I protested saying that I talked to someone else previously and was told dif
[redacted] Tried canceling my account several times They keep giving me different numbers to call and then the number turns out to not be real How is this even a real business when they give out fake phone numbers I had to block them from charging my bank account How do they have an A+ rating Something is definitely not right and very fishy If I pulled this kind of stuff with my business I'd be in jail Just don't get it Big SCAM!
Dear Friends, please do NOT USE THE SERVICES OF THIS COMPANY , we have been scammed and we wanted to save as they offer cheaper services, but it turn to be they are cheap , very very cheap companyWe deeply regret for using their services Hopefully we sort out our issue with our clients, not to loose our reputation, then we will take legal actions agains this company who is supposedly "Bank of America Merchant Services"
A credit card processing company leased the equipment without notifying me that this was a contract equipment never worked according to our expectations And the sales agent didn't bothered to get back with me for more then months After months I got copy of contract and was notified that this is months lease termPlease guide me or do something Product_Or_Service: Clover pos Account_Number: Lease no XXX -XXXXXX
I WAS SCAMMED OUT OF HUNDREDS OF DOLLARS AND NOW FIRST DATA CLAIMS I OWE MONEY FOR SOMETHING I NEVER EVEN RECIEVED! DO NOT PROCESS WITH MERCHANT INDUSTRIES OR FIRST DATA GLOBAL LEASING, THEY MAKE ALL OF THEIR MONEY THROUGH OPERATING A SCAM! I started processing credit cards with this company months ago, and it is by far the biggest mistake I have made since forming my businessI was told that I would be charged a 3.95% rate, but after the first month, I was charged over 10%! I would contact the company and the employees would instruct me that I was erroneously charged and they would reverse the chargesIt took them months, dozens of phone calls, and involving a lawyer, to finally decide to issue the refund for first portion of the money I was scammed out ofIn addition, I was supposed to receive processing equipment via first data global leasingI was told that It would not increase my rates at all, at the most they would go up $per monthAfter the first month I was charged o