Good afternoon, I have tried multiple times to get a hold of this business I end up getting transferred to another company I was charged for services not receivedI was charged $for January and $for February for services I did not receive at my M [redacted] location I was also charged for my [redacted] location for March, April, and May @ $per mowhen I canceled it one week after being told the software could accommodate my needs when it could not (tracking cost and gross profit margins)This is $In addition they are now charging me additional fees to the $for my softwareThey just drafted my bank for $ I do not know what this is for Thank you, [redacted]
We used First Data as our credit card processorWe ceased using them on 11/1/They have been notified via phone that we are no longer using their servicesHowever, they continue to charge our bank accountWe contacted our bank to put a stop payment on the monthly chargeHowever, the bank says it is very difficult to guarantee that it will stopI have called their customer service #1-866-717-and left messages to return my call regarding this issueYou cannot talk to a human ever the phone goes directly to voicemailI finally sent a certified letter, return receipt to First Data on 5/29/They received & signed for it on 5/29/The letter requested that they cease charging our bank account and refund the monies to date of $ Account_Number: [redacted]
I was employed by [redacted] in & opted to receive my earned wages by direct deposit That had taken place & I believed my first paycheck had arrived into my Chase checking account as I had directedI acquired another job & left Lubys in August of I had also moved to another address prior to starting this new employmentWell, I discovered this month of May (2018) a letter from Money Network & when I opened it, it stated it was a service provided to employees of [redacted] Cafeteria concerning their wagesI called [redacted] & my very first paycheck had been sent to Money Network in the amount of $I had not opted for this nor was anything given to me by [redacted] that this was how I would be payed since I had set up direct deposit for my payThus, seeing that I had been paid $I called the 1-number provided for the ATM check card in the envelope that was sent by Money Network, May 4, It would not allow me to activate the card to acquire my income & I was i
I had requested to cancel my account in May, 2018, and a representative agreed to do itI sent a cancellation letter over email, but they still are not cancelling my account and are charging my account every month ever sinceI made many calls and wrote emails about the issue, but they told me it took time to cancelIt's been almost month since thenI'd never have an experience like this from other credit processing companies I had dealt with before Product_Or_Service: Creditcard processing
FDGL has been debiting my bank account, monthly, since for lease payment on a credit card terminal They have reported each month to the credit bureau as paid/on time, as they electronically withdrawal the payment We received a letter that our lease was coming to an end but we could continue on a month to month basis, no action necessary They withdrew our payment then immediately after it was paid off reported it as days late to the credit bureau I called them to try to get this fixed and they refuse to fix it I have bank statements that prove each payment has always been paid on time, yet this company still won't fix their mistake Account_Number: [redacted]
Predatory sales tactics lead into terrible terms on their leasesThey completely blow you off upon calling in because I'm sure they get yelled at EVERY DAYThis is a classic case of a large company not caring about the customers because you HAVE to work with themBank with Wells Fargo and they'll sell you, come on-site to sell you but cancelling is like a mazeAnd at the end of the maze, you CAN'T cancel without either hurting your credit while paying 80% of your bill or paying your entire lease in a lump sumOH THANK YOU First Data!! What a customer friendly business you've got Seriously, if you're a SMB, FIND ANOTHER WAYAlso, clarify with your bank who you're getting your equipment fromWells Fargo made it seem like Clover provided the equipment and that's who I would talk toClover is goodFirst Data is not
I was told by the sales repthat with all fees and charges, their system would be lower than the % I was currently payingIn reality it was costing me a lot more (3X)I called them times to get a resolutionNow they are saying I signed a MncontractWhen I called customer service today (Jan 2019) and told him I didn't realize I had signed a Mn contract He said "LOL"The sales repleft no business card nor a copy of the contractEarly termination fee for my business is $ Product_Or_Service: Credit card reader Account_Number: Merchant # XXXX XXXX
I am the owner of a hair salon in Winnipeg, Manitoba, CanadaFor more than years I have been using a payment terminal (credit/debit card machine) from First Data for my business In May of I requested an upgrade to a machine that accepted tap payment from credit cards and mobile devicesThis upgrade was facilitated by an agent named [redacted] I received the machine in June of From this point forward I have been charged for both my previous machine, as well as the upgraded machineI contacted Mr [redacted] multiple times, and he assured me that the issue would be resolved Later in June a third machine, from a company called "Elavon", unexpectedly arrivedI called Mr [redacted] who at the time told me there was some sort of issue with First Data and that I was receiving this machine to use insteadAbout a week later I received a call from MrDanish Amin from First Data, regarding why I had not been using their machineI explained what had happened, and at this time
First Data contacted me by email with an offer for a new debit card system Upon being presented with this offer my sales rep [redacted] clearly stated there was a days trial period in which it could be cancelled at no chargeUpon reviewing the document I noticed the verbal day trial had become a day trial Upon receiving the machine and following the installation instructions it became clear that this system does not function correctlyI then called the technical support option through the provided customer service number and was given very little assistanceI was then told I would be sent a wireless terminal (this is the product I was originally told I was being given) but this never happened I then spent the next four weeks contacting them in hopes off resolving this situation and having the equipment picked upWith each customer service rep I spoke with this situation became more frustrating and time consumingThe tone and attitude of the service reps I spoke wi
This company is a fraud They say theres no contract, no monthly fees Its all not true DO NOT SIGN THEIR IPAD for a contract You'll get everything they told you there was not They paste your name on a contract and your [redacted] for five years Merchant Services will do nothing about First Data fraud accounts
I called this business with concerns that my card has unauthorized charges from an unknown debtorThe transactions were happening throughout the day Unauthorized charges to my card for increments throughout the dayAccount number [redacted] phone number XXXXXXXXXXThe phone is not a working numberWhen I called money network to alert them the customer service agent refused to let me speak with her supervisor and hung the phone up on meMoney network was not concerned with the safety of my money, yet they advertise about keeping the customers money safeThis is unacceptable
I hired Clover T [redacted] as my sales representative for my Point of Sale register made by Clover in September The parent company, Card Connect has fees that are collected at the beginning of each month On my most recent bill, I received my charges, along with an additional charge of $and an unknown charge of $ After calling Card Connect, I was told that the $was for an annual membership fees I told the customer service rep that I did not sign up for any membership and she said to contact my sales representative to have it reversed She said that the remaining charges were for the interchange and credit card fees However, there was nearly $difference from my previous bills But I had no idea how to check it because I only had access to the total amount and not a breakdown of the fees So I called Clover T [redacted] for assistance on Jan 4, She emailed me a link to access my billing information However, I still could not see what the additio
Money Network account was opened by my employer but later on I moved to direct deposit and there was no transactions involved on the accounton Feb28,I received a letter stating that my account has been upgraded to Premier account which involves monthly maintenance feeI called them up on March 3,about it and was told that my account was upgraded and closed at the same time by customer support name ***I request them to send a letter for the same as I don't want to end up with a negative balance later onI was told that there is no way of sending that letter too Product_Or_Service: Money Network
We became rather disillusioned with this processing company due to misleading, untrue and fraudulent practicesFirst dealing with lies regarding fees and terminal costs then with length of service and automated renewal without an agreementWe are choosing to terminate our business association with this unethical groupFurther activity will be legal action to prevent this company from entering into illegal contracts with little binding meritWe only wish not to conduct any buisness with first data Account_Number: [redacted]
BUYER BEWARE!!!!!!! We came into contact with this company through our local Sam's ClubDO NOT TRUST this companyWe were DENIED online access to our monthly statementsTold they will not email or snail mail statementsWe had ABSOLUTELY NO IDEA of what we were to be charged on a monthly basis or why we were being chargedWe were to pay a flat fee of $but was charged $That's some difference!! Even after we cancelled and I informed them that they no longer had access to our bank account, we put our bank on notice, Of coarse they debited the monthly fee, our bank revoked itWe received no calls from the companydays later there was a debit of $I called the Service Specialist Brittany R [redacted] , No Answer/ No Response!! There is a serious lack of Customer Service and Quality Care for their ClientsVery Disgusted!!!!!!!!!!
We use first data merchants service as our credit card processing, we charged an amount of $and $to a customerWe are not recieving payment Customer name: [redacted] Charge amount #: $- authorization # [redacted] CHARGE AMOUNT #2: $- authorization # [redacted] This customer was charged for furniture on separate transactions #03/29/for - the credit card was approved for the full amount of furniture purchasedThe merchandise was delivered the same day #03/31/for - the credit card was approved for full amount of furniture purchasedThe merchandise was delivered the same day On 4/we recieved a dispute notice from first data merchant services, on this form it states that these two purchases were not on the first data merchants services records, and the authorization code was not on there records for both purchases When the customer paid for the merchandise we were provided with an authorization receipt and two separ
Telecheck declined my check at CVS on 4/25/ Upon calling to request that they correct the error they have made I was told by "***" that because an incorrect driver license number had become somehow associated on my account with their records that they would file a dispute, case number [redacted] , and that I would need to mail them a copy of my drivers license and a letter asking for a correction He then proceeded to tell me that not only is he putting the work in my lap of submitting paperwork, but that it will take TeleCheck a minimum of DAYS to process the correctionNot only is this the worst customer service I have ever been provided, preventing a consumer from being able to present a check for a month should be illegalTelecheck needs to move their policies and procedures into the current century
I have been using [redacted] Money Network by first data for several years for my pay method and I have recently had requested assistance with disputes its so challenging to speak with someone and I called the number several times as well as sent emails to ' [redacted] ' and no one was able to help outI have provided valid reason for my dispute and both were denied without reaching out to me as a consumer and allowing me to answer any questionsI gratefully did received a response back from the vendor for the $and was give a refund by cash so that one was resolved with all my efforts and first data did nothingMy dispute that I am requesting assistance with is in the amount of $ In a nutshell this company [redacted] was stating that they were in partnership with Costco and provided Costco members with better options and pricing , I originally reserved only since we were a group of and were fine tuning the days to go to the excursions with t
Leasing Credit card processing services through this company for years Our company recently changed billing methods and no longer needed First Data's servicesWe disconnected machine and contacted company over a week period multiple times to cancel their services but they continue to withdraw money from our account Each time I call they say the sales department needs to get back to you and a representative cant cancel services To this date I have not been contacted back and as I said, they continue to withdraw money from our bank I have frozen their accounts ability to withdraw funds but I need a refund of leasing fees and a cancellation confirmation Product_Or_Service: Leased credit card machine Account_Number: merchant #XXXXXXXXXX
Fraud Alert ! Do not do business with First Data Merchant Services I sold both my businesses one on January 2nd and the other March 1st I Purchased my equipment so that I would not have a contract When I called to cancel my account, I was told by the leasing department that I had to return the equipment event though I purchased it, I did so that they can stop my monthly billing I sent them the UPS tracking number, they now show only items returned when I personally shipped the two terminals and two key pads that's items Unfortunately I had to repossess the business I sold in January, I called them to reactivate my account and I'm being told that I can not reactivate this account because I returned the equipment, however they keep charging me the monthly leasing paymentWTH , is this a scam ? In regards to the business I sold March 1st, I told the new owner that I would transfer my lease from the other business so that they can take over the lease Now I'm be
Good afternoon, I have tried multiple times to get a hold of this business I end up getting transferred to another company I was charged for services not receivedI was charged $for January and $for February for services I did not receive at my M [redacted] location I was also charged for my [redacted] location for March, April, and May @ $per mowhen I canceled it one week after being told the software could accommodate my needs when it could not (tracking cost and gross profit margins)This is $In addition they are now charging me additional fees to the $for my softwareThey just drafted my bank for $ I do not know what this is for Thank you, [redacted]
We used First Data as our credit card processorWe ceased using them on 11/1/They have been notified via phone that we are no longer using their servicesHowever, they continue to charge our bank accountWe contacted our bank to put a stop payment on the monthly chargeHowever, the bank says it is very difficult to guarantee that it will stopI have called their customer service #1-866-717-and left messages to return my call regarding this issueYou cannot talk to a human ever the phone goes directly to voicemailI finally sent a certified letter, return receipt to First Data on 5/29/They received & signed for it on 5/29/The letter requested that they cease charging our bank account and refund the monies to date of $ Account_Number: [redacted]
I was employed by [redacted] in & opted to receive my earned wages by direct deposit That had taken place & I believed my first paycheck had arrived into my Chase checking account as I had directedI acquired another job & left Lubys in August of I had also moved to another address prior to starting this new employmentWell, I discovered this month of May (2018) a letter from Money Network & when I opened it, it stated it was a service provided to employees of [redacted] Cafeteria concerning their wagesI called [redacted] & my very first paycheck had been sent to Money Network in the amount of $I had not opted for this nor was anything given to me by [redacted] that this was how I would be payed since I had set up direct deposit for my payThus, seeing that I had been paid $I called the 1-number provided for the ATM check card in the envelope that was sent by Money Network, May 4, It would not allow me to activate the card to acquire my income & I was i
I had requested to cancel my account in May, 2018, and a representative agreed to do itI sent a cancellation letter over email, but they still are not cancelling my account and are charging my account every month ever sinceI made many calls and wrote emails about the issue, but they told me it took time to cancelIt's been almost month since thenI'd never have an experience like this from other credit processing companies I had dealt with before Product_Or_Service: Creditcard processing
FDGL has been debiting my bank account, monthly, since for lease payment on a credit card terminal They have reported each month to the credit bureau as paid/on time, as they electronically withdrawal the payment We received a letter that our lease was coming to an end but we could continue on a month to month basis, no action necessary They withdrew our payment then immediately after it was paid off reported it as days late to the credit bureau I called them to try to get this fixed and they refuse to fix it I have bank statements that prove each payment has always been paid on time, yet this company still won't fix their mistake Account_Number: [redacted]
Predatory sales tactics lead into terrible terms on their leasesThey completely blow you off upon calling in because I'm sure they get yelled at EVERY DAYThis is a classic case of a large company not caring about the customers because you HAVE to work with themBank with Wells Fargo and they'll sell you, come on-site to sell you but cancelling is like a mazeAnd at the end of the maze, you CAN'T cancel without either hurting your credit while paying 80% of your bill or paying your entire lease in a lump sumOH THANK YOU First Data!! What a customer friendly business you've got Seriously, if you're a SMB, FIND ANOTHER WAYAlso, clarify with your bank who you're getting your equipment fromWells Fargo made it seem like Clover provided the equipment and that's who I would talk toClover is goodFirst Data is not
I was told by the sales repthat with all fees and charges, their system would be lower than the % I was currently payingIn reality it was costing me a lot more (3X)I called them times to get a resolutionNow they are saying I signed a MncontractWhen I called customer service today (Jan 2019) and told him I didn't realize I had signed a Mn contract He said "LOL"The sales repleft no business card nor a copy of the contractEarly termination fee for my business is $ Product_Or_Service: Credit card reader Account_Number: Merchant # XXXX XXXX
I am the owner of a hair salon in Winnipeg, Manitoba, CanadaFor more than years I have been using a payment terminal (credit/debit card machine) from First Data for my business In May of I requested an upgrade to a machine that accepted tap payment from credit cards and mobile devicesThis upgrade was facilitated by an agent named [redacted] I received the machine in June of From this point forward I have been charged for both my previous machine, as well as the upgraded machineI contacted Mr [redacted] multiple times, and he assured me that the issue would be resolved Later in June a third machine, from a company called "Elavon", unexpectedly arrivedI called Mr [redacted] who at the time told me there was some sort of issue with First Data and that I was receiving this machine to use insteadAbout a week later I received a call from MrDanish Amin from First Data, regarding why I had not been using their machineI explained what had happened, and at this time
First Data contacted me by email with an offer for a new debit card system Upon being presented with this offer my sales rep [redacted] clearly stated there was a days trial period in which it could be cancelled at no chargeUpon reviewing the document I noticed the verbal day trial had become a day trial Upon receiving the machine and following the installation instructions it became clear that this system does not function correctlyI then called the technical support option through the provided customer service number and was given very little assistanceI was then told I would be sent a wireless terminal (this is the product I was originally told I was being given) but this never happened I then spent the next four weeks contacting them in hopes off resolving this situation and having the equipment picked upWith each customer service rep I spoke with this situation became more frustrating and time consumingThe tone and attitude of the service reps I spoke wi
This company is a fraud They say theres no contract, no monthly fees Its all not true DO NOT SIGN THEIR IPAD for a contract You'll get everything they told you there was not They paste your name on a contract and your [redacted] for five years Merchant Services will do nothing about First Data fraud accounts
I called this business with concerns that my card has unauthorized charges from an unknown debtorThe transactions were happening throughout the day Unauthorized charges to my card for increments throughout the dayAccount number [redacted] phone number XXXXXXXXXXThe phone is not a working numberWhen I called money network to alert them the customer service agent refused to let me speak with her supervisor and hung the phone up on meMoney network was not concerned with the safety of my money, yet they advertise about keeping the customers money safeThis is unacceptable
I hired Clover T [redacted] as my sales representative for my Point of Sale register made by Clover in September The parent company, Card Connect has fees that are collected at the beginning of each month On my most recent bill, I received my charges, along with an additional charge of $and an unknown charge of $ After calling Card Connect, I was told that the $was for an annual membership fees I told the customer service rep that I did not sign up for any membership and she said to contact my sales representative to have it reversed She said that the remaining charges were for the interchange and credit card fees However, there was nearly $difference from my previous bills But I had no idea how to check it because I only had access to the total amount and not a breakdown of the fees So I called Clover T [redacted] for assistance on Jan 4, She emailed me a link to access my billing information However, I still could not see what the additio
Money Network account was opened by my employer but later on I moved to direct deposit and there was no transactions involved on the accounton Feb28,I received a letter stating that my account has been upgraded to Premier account which involves monthly maintenance feeI called them up on March 3,about it and was told that my account was upgraded and closed at the same time by customer support name ***I request them to send a letter for the same as I don't want to end up with a negative balance later onI was told that there is no way of sending that letter too Product_Or_Service: Money Network
We became rather disillusioned with this processing company due to misleading, untrue and fraudulent practicesFirst dealing with lies regarding fees and terminal costs then with length of service and automated renewal without an agreementWe are choosing to terminate our business association with this unethical groupFurther activity will be legal action to prevent this company from entering into illegal contracts with little binding meritWe only wish not to conduct any buisness with first data Account_Number: [redacted]
BUYER BEWARE!!!!!!! We came into contact with this company through our local Sam's ClubDO NOT TRUST this companyWe were DENIED online access to our monthly statementsTold they will not email or snail mail statementsWe had ABSOLUTELY NO IDEA of what we were to be charged on a monthly basis or why we were being chargedWe were to pay a flat fee of $but was charged $That's some difference!! Even after we cancelled and I informed them that they no longer had access to our bank account, we put our bank on notice, Of coarse they debited the monthly fee, our bank revoked itWe received no calls from the companydays later there was a debit of $I called the Service Specialist Brittany R [redacted] , No Answer/ No Response!! There is a serious lack of Customer Service and Quality Care for their ClientsVery Disgusted!!!!!!!!!!
We use first data merchants service as our credit card processing, we charged an amount of $and $to a customerWe are not recieving payment Customer name: [redacted] Charge amount #: $- authorization # [redacted] CHARGE AMOUNT #2: $- authorization # [redacted] This customer was charged for furniture on separate transactions #03/29/for - the credit card was approved for the full amount of furniture purchasedThe merchandise was delivered the same day #03/31/for - the credit card was approved for full amount of furniture purchasedThe merchandise was delivered the same day On 4/we recieved a dispute notice from first data merchant services, on this form it states that these two purchases were not on the first data merchants services records, and the authorization code was not on there records for both purchases When the customer paid for the merchandise we were provided with an authorization receipt and two separ
Telecheck declined my check at CVS on 4/25/ Upon calling to request that they correct the error they have made I was told by "***" that because an incorrect driver license number had become somehow associated on my account with their records that they would file a dispute, case number [redacted] , and that I would need to mail them a copy of my drivers license and a letter asking for a correction He then proceeded to tell me that not only is he putting the work in my lap of submitting paperwork, but that it will take TeleCheck a minimum of DAYS to process the correctionNot only is this the worst customer service I have ever been provided, preventing a consumer from being able to present a check for a month should be illegalTelecheck needs to move their policies and procedures into the current century
I have been using [redacted] Money Network by first data for several years for my pay method and I have recently had requested assistance with disputes its so challenging to speak with someone and I called the number several times as well as sent emails to ' [redacted] ' and no one was able to help outI have provided valid reason for my dispute and both were denied without reaching out to me as a consumer and allowing me to answer any questionsI gratefully did received a response back from the vendor for the $and was give a refund by cash so that one was resolved with all my efforts and first data did nothingMy dispute that I am requesting assistance with is in the amount of $ In a nutshell this company [redacted] was stating that they were in partnership with Costco and provided Costco members with better options and pricing , I originally reserved only since we were a group of and were fine tuning the days to go to the excursions with t
Leasing Credit card processing services through this company for years Our company recently changed billing methods and no longer needed First Data's servicesWe disconnected machine and contacted company over a week period multiple times to cancel their services but they continue to withdraw money from our account Each time I call they say the sales department needs to get back to you and a representative cant cancel services To this date I have not been contacted back and as I said, they continue to withdraw money from our bank I have frozen their accounts ability to withdraw funds but I need a refund of leasing fees and a cancellation confirmation Product_Or_Service: Leased credit card machine Account_Number: merchant #XXXXXXXXXX
Fraud Alert ! Do not do business with First Data Merchant Services I sold both my businesses one on January 2nd and the other March 1st I Purchased my equipment so that I would not have a contract When I called to cancel my account, I was told by the leasing department that I had to return the equipment event though I purchased it, I did so that they can stop my monthly billing I sent them the UPS tracking number, they now show only items returned when I personally shipped the two terminals and two key pads that's items Unfortunately I had to repossess the business I sold in January, I called them to reactivate my account and I'm being told that I can not reactivate this account because I returned the equipment, however they keep charging me the monthly leasing paymentWTH , is this a scam ? In regards to the business I sold March 1st, I told the new owner that I would transfer my lease from the other business so that they can take over the lease Now I'm be