First Data use lies as their sales practice to get customersI was repeatedly mislead to get me to sign with them My business called its credit card processing company to report an inadequate processing speed of the terminalI was told the technician would give me a call regarding the slow terminal at 4:I received a call at 4:from Issac who ask about my slow terminalHe then told me it was an outdated software on the terminal and that to eliminate the problem, I would need to go wholesaleHe told me about lower rates I would be paying and no lease agreementsHe said by going wholesale, I would be paying the lowest ratesI then ask him what the rates had to do with my slow processing speed of my terminal and he said it was the outdated software on itIf I went wholesale with the new software it would run much fasterI told him I was not interested in leaving my current card processing company because of high termination fee and he told me I wasnt changing card processin
My web site used First Data?s product called easywayordering for ecommerceIn July 2016, they informed me that they would no longer support the productThis meant that my website was a dead duck without the ability to take online ordersI stood to lose thousands of dollars in lost online salesFirst Data did not provide me any solution to help meSo I had to scramble and get a new web site built along with a new ecommerce engineAfter countless hours spent with a new web site company and the ecommerce engine, I got a new website launched in OctoberIt cost me nearly $to get the web site built, not to mention over hours over months I had to spend on it, distracting me away from running my business Product_Or_Service: First Data/ easyway ordering
Company is billed for merchant account twice what was quoted by the sales agent I esigned a merchant account with [redacted] on 5/26/with the understanding the total billing for this account would be less than $per monthI was unable to print a copy of the paperwork I had to call transfirst after I received the first bill to gain access to the documents since they were no longer availabe on the esign document site I didn't received the equipment until the middle of June and it has not been set up as of this date The equipment has not even been taken out of the box My bank account was charged fees for June including monthly services fees, breach coverage fees, wireless monthly fees, fixed acquirer network fees, and transaction network access fees as well as lease fees I was shocked to find the fees were almost triple the amount discussed with sale agent and the equipment had not even been taken out of the box I have emailed [redacted] many times with not respons
They refuse to release my money after I cancelled a transactionI ordered some things from Macys order # [redacted] I cancelled the orderMacy's supervisor stayed on the phone with me on a way call to give the authorization and Money Network refused to release my money and the supervisor hung up on me
I was not fully informed of my terms of my contract and rates After months into my contract, my rates were increased I have emailed [redacted] numerous times to question all of the fees that I have been charged and explain to me the fees with no response I have also tried calling I have never heard a response months into my contract, I was notified that my rates would be increased I called to inquire and still no response I was not informed about all of the fees After some investigating, I found that other companies charge 50% less for the same service I am requesting they allow me to cancel my contract and not bill me a $fee for the cost of the lease I am canceling due to being misinformed of the fees, the sudden rate increase and poor customer service
First Data Global Leasing P .O.Box XXXXXX [redacted] XXXXX XXX-XXX-XXXX We have used First Data Credit Card Processing for many years, which was offered through Sam's ClubAbout years ago, we were contacted by First Data and told we needed to upgrade our credit card processing equipment since our machine was soon to be non compliantWe were sold (on lease) a Clover terminalWhile doing my taxes for last year, I discovered that we were still paying rent on the old equipment each monthFirst Data told us that we did not need to return the old equipment since it was out of date and that we could keep it or throw it outAfter about a year, we discarded the equipmentFirst Data kept charging us the lease fee for the old equipment and collected over $in unjustified feesAfter calling them today, I was told they did not receive the equipment back and that we owed them $for the machineOriginally we were told that after leasing the equipment, we would own it after
After terminating their service they continually charged our bank account monthlyWe blocked them and they are attempting to collect $ e faxed in our "Termination Request Form" on 09/19/yet First Data Merchant Services continued to debit our account $each month.I called them and spoke with a representative twice and was assured this charge would be removed as our account has no credit card activity since May of and we terminated their service in September Currently I have received collection calls and a bill for $ which I do not owe
Hello I just bought a business which is using Fistdata for the credit card merchant service I call the company and they say I need to pay $to cancel the leaseOr they say I can transfer the account from the previous owner to my accountI paid $for the transfer and the information has received by them at May 20thHowever, it take over month and the account still not been transfered yetit still under the previous owner's name and under her bank accountIt already make huge inconvenience in the business since the credit card mechine is not workingeverytime I call, they let me to waitAnd if I want to cancel the contract me or the previous owner need to pay the rent for the following months rent to them which is dollars Product_Or_Service: credit card merchant service Account_Number: [redacted]
There are so many third parties involved I don't know where to start! Everyone passes [redacted] buck, but no one resolves the issues This has been an ongoing issue for almost years None of their departments communicate and we have been fined (money withdrawn from our account that wasn't authorized) We are PCI compliantWe will get an email notice that we are minutes later we get an email notice that we are not PCI compliant and so onIts back and forth back and forthSo which is it? We are a small ma pa business and can not afford extra charges that are not warranted We closed our business account in hopes that we would get a phone call and have our issues resolved Instead we get collection calls telling us we owe money and its never the same amount twice First Data asked for their equipment back We carefully packaged it up and sent back with tracking number along with a letter that was never replied too Every letter that I have sent to all the third parties involve
my name [redacted] I'm Arabic speaking year ago there is agent from first data come to my shop and talk to me about credit card service and he ask me to give him statement for my resent compant I'm using I gat for him statement he take them after few day come back and tell me good new I got \for you good deal comper to what you pay now u can pay $ every month I tell him ok and I tell him I have my mashine he look to my mashine and say this will not work with the new system and any way they will give me new machine will not cost me any thing Isay ok and he say contract will be year next day he come I been so busy at work talking to [redacted] coustmer and ask me me to singh the paper work I tell him other daywe can do that he ask me to singh now because the deal will be finsh and they will not accep my company and he say any way every thing in the paper same what he explaine to me I do singhe and I work with them nearly when I find out they put me in machine liss for
I had my tax return loaded to an account with them and since I have not used them for a little whileI was informed that I needed to send documents to verify my identityI did so on 3/Was told to wait business daysI didCalled back and I kept being told more dayAfter numerous calls I was told to send the documents againI didTold to wait another business daysCalled back again and was told the documents needed to be sent a specific wayNow I have to resend everything againThey won't release my money and customer service has hung on me and supervisorsI have been patient and can't get anywhere if they keep hanging up Product_Or_Service: Money Network Account
In August 2017, we signed a four-year contract with Clover Merchant Services[redacted] , the salesman, told us that if we were at all dissatisfied with the service, or the equipment provided, we could terminate the contract for a fee of $We began having issues immediately: Funds were not being transferred to our account as per the agreement and we saw the monthly rate increasing with each statementWe made several attempts to contact merchant service support to resolve the issues and were consistently transferred, or given additional numbers to contact On September 30, we were provided with three numbers for customer service and one for the sales office, no one could help usThroughout the month of October, we continued trying to resolve the problems we were having and on October 21st we disconnected the equipment and stopped using any of it During the month of October, we received our statement with a clause for an annual fee increase of $being added to our a
First Data is our Debit and Credit Card Machine provided On a good day out of machines work but we are paying for all When the machines are not working we spend approximately minutes on hold with Tech support then minutes to an hour trouble shooting which usually results in us having to mail them back the machine them mailing us a new one After they mail us a new machine we have to call Tech support again for another hour call trying to set up the new machine Two weeks ago they called us saying that they had to update all the machines Each machine being a 30+minute process I do not pay my staff to spend there entire day updating our Merchant Service Machines, these machines are rented and should be updated by the company we are paying to rent them from We have e-mailed them
Signed up with first data for credit card processing services through PNC bankWas not informed that the lease was non-cancellable by either PNC or First DataBusiness is now sold as it was a complete loss due to my health problems, and First Data will not come to any type of solutionEven when I offered to return the equipment, they asked for $2,800+For just the settlement, which would stilk affect my PERSONAL credit despite the fact that this was a business account and a business agreement Product_Or_Service: POS system Account_Number: [redacted]
Our merchant account has been closed but First Data is still deducting fees from our account We received notice that our account ( [redacted] )was closed on FebHowever, they have continued to bill us and deduct unauthorized fees from our checking account on Feb22,
We never signed any contract with a third party merchant company but we have been billed more than $in the last few months Ignite Payments which is apparently a 3rd party company of first data is auto withdrawl's from our business banking account every month since august of I have called, emailed and faxed these people to find out what it wasI get nothing but an email back saying that we signed a contract, FALSE, we never signed anything and we use First Data as our merchant, not IGNITE PAYMENTSi have statements that clearly show we have no activity through this IGNITE companywe do not know what it is for or why we would need different merchant companiesi have repeatedly left messages for a [redacted] and a [redacted] , whom are the only contacts available to me, I have called and spoken to customer service reps which always tell me that [redacted] would be the one to talk to and they transfer me and there is never an answerPLEASE HELPI dont know what else to do
In February I spoke with this company about using their services.I gave them a bank account # but was told it was only preliminary in case I decided to use their services and that I would not be obligated in any way.A few months I was charged $by this company which I had reversed by my bank.Now the company wants $to 'close the account' that I never openedI feel that I owe them nothing
I was given a 60 day trial of the Clover Station and an IBM Printer. Our rep, Greg Masood stated that if we wanted to end the trial to "let him know and he would get us out of it". A few days before the end of the "Trial" we notified him and he never responded until AFTER the trial had ended. We then were referred to First Data Merchant Services. After several calls over 60 days and 10+ reps involved we were told that they would let us out of the lease because of the situation. We were given shipping labels (call tags) to ship our items back. Then a few days later we were called by collections. I told them our lease had been terminated and they said that was not the case. I then was transferred to First Data Global Leasing who stated that First Data Merchant Services does not have the authority to terminate the lease. I was transferred to a supervisor after being hung up on by several rude associates. The supervisor could not help so she had her manager call me the next day. The manag
First Data has representatives selling their services with the intent to bilk you out of your hard earned money A sales rep from First Data signed our auto body business up for a trial run of their equipment We had two busy locations with one location to be closing within months The sales rep said not to worry there would be no charge for the credit card processing machine at the shop that was due to be closedWe tried to speak with the sales rep and no one at first data even knew who she was We tried to return the machine from the now closed shop and it was returned and refused back at First Data We called anyone and everyone at First Data and only got the run around, no answers Next came the harassing phone calls from the First Data accounting department Then came the collection letters from not just one but three different collection agencies We never signed a contract, the rep signed the owner of the business name We had no lease or contract term, but it was wr
I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but will not cancel lease I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but they say they didn't receive it and will not cancel the lease, they have been charging me for two card readers for over months for about $each, each month when I haven't used there services or there machine in over a yearI don't have their machine, it's not worth $that they are asking forI've spoken to numerous different people at first Data and they will not do anything to help you, they just give generic responses about how they will not cancel or help other than you pay them an enormous buy out fee
First Data use lies as their sales practice to get customersI was repeatedly mislead to get me to sign with them My business called its credit card processing company to report an inadequate processing speed of the terminalI was told the technician would give me a call regarding the slow terminal at 4:I received a call at 4:from Issac who ask about my slow terminalHe then told me it was an outdated software on the terminal and that to eliminate the problem, I would need to go wholesaleHe told me about lower rates I would be paying and no lease agreementsHe said by going wholesale, I would be paying the lowest ratesI then ask him what the rates had to do with my slow processing speed of my terminal and he said it was the outdated software on itIf I went wholesale with the new software it would run much fasterI told him I was not interested in leaving my current card processing company because of high termination fee and he told me I wasnt changing card processin
My web site used First Data?s product called easywayordering for ecommerceIn July 2016, they informed me that they would no longer support the productThis meant that my website was a dead duck without the ability to take online ordersI stood to lose thousands of dollars in lost online salesFirst Data did not provide me any solution to help meSo I had to scramble and get a new web site built along with a new ecommerce engineAfter countless hours spent with a new web site company and the ecommerce engine, I got a new website launched in OctoberIt cost me nearly $to get the web site built, not to mention over hours over months I had to spend on it, distracting me away from running my business Product_Or_Service: First Data/ easyway ordering
Company is billed for merchant account twice what was quoted by the sales agent I esigned a merchant account with [redacted] on 5/26/with the understanding the total billing for this account would be less than $per monthI was unable to print a copy of the paperwork I had to call transfirst after I received the first bill to gain access to the documents since they were no longer availabe on the esign document site I didn't received the equipment until the middle of June and it has not been set up as of this date The equipment has not even been taken out of the box My bank account was charged fees for June including monthly services fees, breach coverage fees, wireless monthly fees, fixed acquirer network fees, and transaction network access fees as well as lease fees I was shocked to find the fees were almost triple the amount discussed with sale agent and the equipment had not even been taken out of the box I have emailed [redacted] many times with not respons
They refuse to release my money after I cancelled a transactionI ordered some things from Macys order # [redacted] I cancelled the orderMacy's supervisor stayed on the phone with me on a way call to give the authorization and Money Network refused to release my money and the supervisor hung up on me
I was not fully informed of my terms of my contract and rates After months into my contract, my rates were increased I have emailed [redacted] numerous times to question all of the fees that I have been charged and explain to me the fees with no response I have also tried calling I have never heard a response months into my contract, I was notified that my rates would be increased I called to inquire and still no response I was not informed about all of the fees After some investigating, I found that other companies charge 50% less for the same service I am requesting they allow me to cancel my contract and not bill me a $fee for the cost of the lease I am canceling due to being misinformed of the fees, the sudden rate increase and poor customer service
First Data Global Leasing P .O.Box XXXXXX [redacted] XXXXX XXX-XXX-XXXX We have used First Data Credit Card Processing for many years, which was offered through Sam's ClubAbout years ago, we were contacted by First Data and told we needed to upgrade our credit card processing equipment since our machine was soon to be non compliantWe were sold (on lease) a Clover terminalWhile doing my taxes for last year, I discovered that we were still paying rent on the old equipment each monthFirst Data told us that we did not need to return the old equipment since it was out of date and that we could keep it or throw it outAfter about a year, we discarded the equipmentFirst Data kept charging us the lease fee for the old equipment and collected over $in unjustified feesAfter calling them today, I was told they did not receive the equipment back and that we owed them $for the machineOriginally we were told that after leasing the equipment, we would own it after
After terminating their service they continually charged our bank account monthlyWe blocked them and they are attempting to collect $ e faxed in our "Termination Request Form" on 09/19/yet First Data Merchant Services continued to debit our account $each month.I called them and spoke with a representative twice and was assured this charge would be removed as our account has no credit card activity since May of and we terminated their service in September Currently I have received collection calls and a bill for $ which I do not owe
Hello I just bought a business which is using Fistdata for the credit card merchant service I call the company and they say I need to pay $to cancel the leaseOr they say I can transfer the account from the previous owner to my accountI paid $for the transfer and the information has received by them at May 20thHowever, it take over month and the account still not been transfered yetit still under the previous owner's name and under her bank accountIt already make huge inconvenience in the business since the credit card mechine is not workingeverytime I call, they let me to waitAnd if I want to cancel the contract me or the previous owner need to pay the rent for the following months rent to them which is dollars Product_Or_Service: credit card merchant service Account_Number: [redacted]
There are so many third parties involved I don't know where to start! Everyone passes [redacted] buck, but no one resolves the issues This has been an ongoing issue for almost years None of their departments communicate and we have been fined (money withdrawn from our account that wasn't authorized) We are PCI compliantWe will get an email notice that we are minutes later we get an email notice that we are not PCI compliant and so onIts back and forth back and forthSo which is it? We are a small ma pa business and can not afford extra charges that are not warranted We closed our business account in hopes that we would get a phone call and have our issues resolved Instead we get collection calls telling us we owe money and its never the same amount twice First Data asked for their equipment back We carefully packaged it up and sent back with tracking number along with a letter that was never replied too Every letter that I have sent to all the third parties involve
my name [redacted] I'm Arabic speaking year ago there is agent from first data come to my shop and talk to me about credit card service and he ask me to give him statement for my resent compant I'm using I gat for him statement he take them after few day come back and tell me good new I got \for you good deal comper to what you pay now u can pay $ every month I tell him ok and I tell him I have my mashine he look to my mashine and say this will not work with the new system and any way they will give me new machine will not cost me any thing Isay ok and he say contract will be year next day he come I been so busy at work talking to [redacted] coustmer and ask me me to singh the paper work I tell him other daywe can do that he ask me to singh now because the deal will be finsh and they will not accep my company and he say any way every thing in the paper same what he explaine to me I do singhe and I work with them nearly when I find out they put me in machine liss for
I had my tax return loaded to an account with them and since I have not used them for a little whileI was informed that I needed to send documents to verify my identityI did so on 3/Was told to wait business daysI didCalled back and I kept being told more dayAfter numerous calls I was told to send the documents againI didTold to wait another business daysCalled back again and was told the documents needed to be sent a specific wayNow I have to resend everything againThey won't release my money and customer service has hung on me and supervisorsI have been patient and can't get anywhere if they keep hanging up Product_Or_Service: Money Network Account
In August 2017, we signed a four-year contract with Clover Merchant Services[redacted] , the salesman, told us that if we were at all dissatisfied with the service, or the equipment provided, we could terminate the contract for a fee of $We began having issues immediately: Funds were not being transferred to our account as per the agreement and we saw the monthly rate increasing with each statementWe made several attempts to contact merchant service support to resolve the issues and were consistently transferred, or given additional numbers to contact On September 30, we were provided with three numbers for customer service and one for the sales office, no one could help usThroughout the month of October, we continued trying to resolve the problems we were having and on October 21st we disconnected the equipment and stopped using any of it During the month of October, we received our statement with a clause for an annual fee increase of $being added to our a
First Data is our Debit and Credit Card Machine provided On a good day out of machines work but we are paying for all When the machines are not working we spend approximately minutes on hold with Tech support then minutes to an hour trouble shooting which usually results in us having to mail them back the machine them mailing us a new one After they mail us a new machine we have to call Tech support again for another hour call trying to set up the new machine Two weeks ago they called us saying that they had to update all the machines Each machine being a 30+minute process I do not pay my staff to spend there entire day updating our Merchant Service Machines, these machines are rented and should be updated by the company we are paying to rent them from We have e-mailed them
Signed up with first data for credit card processing services through PNC bankWas not informed that the lease was non-cancellable by either PNC or First DataBusiness is now sold as it was a complete loss due to my health problems, and First Data will not come to any type of solutionEven when I offered to return the equipment, they asked for $2,800+For just the settlement, which would stilk affect my PERSONAL credit despite the fact that this was a business account and a business agreement Product_Or_Service: POS system Account_Number: [redacted]
Our merchant account has been closed but First Data is still deducting fees from our account We received notice that our account ( [redacted] )was closed on FebHowever, they have continued to bill us and deduct unauthorized fees from our checking account on Feb22,
We never signed any contract with a third party merchant company but we have been billed more than $in the last few months Ignite Payments which is apparently a 3rd party company of first data is auto withdrawl's from our business banking account every month since august of I have called, emailed and faxed these people to find out what it wasI get nothing but an email back saying that we signed a contract, FALSE, we never signed anything and we use First Data as our merchant, not IGNITE PAYMENTSi have statements that clearly show we have no activity through this IGNITE companywe do not know what it is for or why we would need different merchant companiesi have repeatedly left messages for a [redacted] and a [redacted] , whom are the only contacts available to me, I have called and spoken to customer service reps which always tell me that [redacted] would be the one to talk to and they transfer me and there is never an answerPLEASE HELPI dont know what else to do
In February I spoke with this company about using their services.I gave them a bank account # but was told it was only preliminary in case I decided to use their services and that I would not be obligated in any way.A few months I was charged $by this company which I had reversed by my bank.Now the company wants $to 'close the account' that I never openedI feel that I owe them nothing
I was given a 60 day trial of the Clover Station and an IBM Printer. Our rep, Greg Masood stated that if we wanted to end the trial to "let him know and he would get us out of it". A few days before the end of the "Trial" we notified him and he never responded until AFTER the trial had ended. We then were referred to First Data Merchant Services. After several calls over 60 days and 10+ reps involved we were told that they would let us out of the lease because of the situation. We were given shipping labels (call tags) to ship our items back. Then a few days later we were called by collections. I told them our lease had been terminated and they said that was not the case. I then was transferred to First Data Global Leasing who stated that First Data Merchant Services does not have the authority to terminate the lease. I was transferred to a supervisor after being hung up on by several rude associates. The supervisor could not help so she had her manager call me the next day. The manag
First Data has representatives selling their services with the intent to bilk you out of your hard earned money A sales rep from First Data signed our auto body business up for a trial run of their equipment We had two busy locations with one location to be closing within months The sales rep said not to worry there would be no charge for the credit card processing machine at the shop that was due to be closedWe tried to speak with the sales rep and no one at first data even knew who she was We tried to return the machine from the now closed shop and it was returned and refused back at First Data We called anyone and everyone at First Data and only got the run around, no answers Next came the harassing phone calls from the First Data accounting department Then came the collection letters from not just one but three different collection agencies We never signed a contract, the rep signed the owner of the business name We had no lease or contract term, but it was wr
I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but will not cancel lease I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but they say they didn't receive it and will not cancel the lease, they have been charging me for two card readers for over months for about $each, each month when I haven't used there services or there machine in over a yearI don't have their machine, it's not worth $that they are asking forI've spoken to numerous different people at first Data and they will not do anything to help you, they just give generic responses about how they will not cancel or help other than you pay them an enormous buy out fee