Tried to change bank account info three times and couldn't get doneI canceled my account but they are saying I have to pay months to buy out my lease on terminal that I cant use because they couldn't change my bank accountI signed up at Sams club Product_Or_Service: Credit card processing Order_Number: [redacted] Account_Number: [redacted]
Due to misrepresentation, we were stuck in a month contract that did not perform like promisedNow, we are expected to pay $up front We started working with Prestige Payment Solutions in January [redacted] promised in writing a 1% rate on all CC transactions and 0% debit card transactionsIt was never disclosed that we would be working with another company (First Data) We were also promised a Clover machine that would be compatible with quickbooks for accounting purposesWe were sent a different model of key pad, but I did not complain since we were going to be saving at least 2.5% (1.5% more than promised in writing) on all transactionsFor the first few months, I noticed we were getting charged anywhere from 5% to 9%After trying to get a hold of [redacted] , I finally got a hold of [redacted] Henson of National Payments (Prestige Payment Solutions)? We had to settle for 2.5% that she refunded for a few monthsThen it became difficult to get a hold of her, and
I was mis-sold on contract signing and sent written notice within days of opening my account that I wished to cancel the contractThe company failed to acknowledge this notice and are demanding a $cancellation fee Product_Or_Service: Merchant account Account_Number: [redacted]
I filed a complaint on March 16th regarding unauthorized charges of a service called Trans Armor Protection from Ignite Pyaments/First Data I lodged the complaint through this website for a refund of a little more than $or so and got a reply through the Revdex.com that the company would in fact refund me the entire amount and it would be deposited back into my checking account no longer than weeksSo I did close the matter however, I have yet to receive the refund Please advise Thanks, [redacted] Account_Number: [redacted]
When initially contacted, I was very clear that I had an existing cash advance/loan through my current processor that would have to be completely covered in order for me to switch The advance amount discussed at the time was "around $10,000" and the terms given were 7% on the loan and a 7% holdback from credit card transactions for repayment Processor "fees" would be $49mo for a non-contract agreement (terminal lease amount through First Data but didn't include automatic upgrades and such coverage.) Another option would be monthly fee of $with 3-year contract (lease agreement include all coverage of terminal and free paper supply.) Both options had the same processing rates - which were fixed (as laid out in the agreement form) and set charges would never increase as long as I continued processing through Direct ProcessorsMy current processor furnished terminal at no charge, but I was assured that the difference in processing fees would more than make up for the added lease ch
MID xxx xxx [redacted] MID xxx xxx [redacted] accounts that we have been trying to close since Promises made Not kept Auto withdraw from bank account & no way to resolve without them filing claims They admit what happened was wrong
Did not properly disclose termination costs upon signing I have been completely unhappy with the services with First Data since it began in December When I called in to cancel today, I was advised that it would cost me $with first data plus leasing costs on the terminal as it is a year contract When I spoke on the phone with the sales man before sigining up I asked about cancellation fees as they were VERY important to me & he stated there were noneI would NOT have signed a year contract knowing this as that would mean it would out live the duration of my business operations I feel as though my situation was taken advantage of as I was requiring a new service quickly as our old services were failing our businessAs an unhappy customer why should I be locked into a lease No customer should be bullied into doing business with a company for a certain amount of time That is a complete consumer scam & I have never experienced such extreme cancellation fees with
When starting my first business a couple of years ago, I went down to my local wells fargo to open a bank accountAt first, the people at wells were very friendlyAfter sitting down with a personal banker, it seemed like they were helping me get a jumpstart on business essentials, but looking back as a more experienced business owner, I cant help but realize that I was falling victim to pushy sales tactics that only seemed like they would helpWhen opening my bank account, I had mentioned that I was running a mobile apparel company, to keep fixed costs low, and the banker simply insisted that I had to have the "best card reader on the market." Berfore I know it, I'm put on the phone with someone who I'm told is from a subdivision of wells fargo, who is telling me about an incredible wireless card reader service thats revolutionizing the future of businessI agreed to two years of the service, and quickly regretted my decision, as my company went on to use square, a highly superior
This is a scamThey are partnered with Clover POS System and will not work with you, charge outrageous ETF fees for small businesses and their sales people are like used car salesmanWe were signed up by someone who sat at a bar for hours before he met with usWe received no copies of any contracts or paperwork and were lied to about everythingWe will be telling all of our customers NOT to use themHow do they have total customer complaints and Revdex.com gives them an A+ ratingLooks like the Revdex.com is another dying breed
I met with Wells Fargo Merchant Services, oversold, and ended up signing a lease agreement for payment processing equipment for my new business The equipment lease is through First DataI quickly realized that this was much more than what my business required and called to reverse the transaction even before the equipment arrivedThe equipment showed up I have not opened the equipment nor set it up and have continued my efforts to nullify the lease agreement Called Wells Fargo representatives, twice with the sales rep and once to a "supervisor." Told they would "reach out on our behalf" to First Data and then after over a week after each attempt, they contacted us to say there was nothing they could doContacted First Data in between these attempts and was told to contact the local representatives to resolve the matter I have been a ping pong ball Product_Or_Service: First Data FD Account_Number: [redacted]
I use this company First Data to process my companies credit card charges for my business their fees are much much higher than I was suppose to pay My agreement with first data was to be charged approx 1% per transaction and 0% for debit cards that use pin pad and a month to lease credit card machine I was paying 2.75% with square,a different merchant service They were suppose to reduce my monthly processing fees by to a month and as a signing bonus were suppose to transfer to my checking account days after I signed up that never happened They keep adding different MISC Fees every month and ther are different every month for example June total sales were ( I am a very small business) They charged me Fees of broken down the credit card processing fees were only then they tacked on of Misc Fees.plus lease fee total charges total The same thing in August Total sales were they charged me
Returned leased unit before lease began and was still charged first month leasing fee On 12/22/2015 I was approved for a Bank of America Merchant Services account, Merchant ID [redacted] , with a leased Clover Mini unit from First Data Global Leasing. My Lease Number is [redacted] . [redacted] , my BOA representative, stated that there was a Buyer's Remorse period where I could return the unit without fees anytime before the beginning of the first lease period, which was to be 1/20/2016. On 1/13/2016, I contacted [redacted] to return the device because I was not pleased with the experience and did not wish to begin the lease. He told me I needed to contact First Data. I called First Data and I was put on hold and never reached a live human person after 5 hours. I gave up and called on 1/14/2016 in the morning. I waited 1.5 hours on hold before finally reaching a live representative, who then stated that my lease had already begun on 1/1/2016 and I would be responsible for pa
First Data [redacted] merchant services did NOT make our company deposit in the agreed hr time-period I'm handcuffed as a business due to their CONFUSING and horrid customer service This affects a LOT more that I'm not willing to share with the world - but essentially it's a breach of contract There was no effort by/from upper management to get the money into our account by business close - they indicated that the best case would be Monday before the money would appear - and it's now Friday Product_Or_Service: [redacted] Account_Number: [redacted]
Request refund money On March a customer walk in to my store to buy merchandise as wholesale price , he took dollar worth of merchandise and pay for it using credit cards , I asked about he's driver license, he gave it to me it match the credit card name ,I have all the receipt purchase on hand, Wells Fargo deposit the money to my account and day later the money was taken away from my account and I have all the document to support my case
I am complaining about First Data's advertising Bogus contracts that I have never signed and poor customer service I inquired about services October of I was referred to First Data through my bank PNC I received help from a sales person [redacted] Who told me all about the equipment and the benefits, however, he never told me about a contract He stated that I can cancel services whenever I want with no obligations I never even signed a contract nor received one In fact I received the register in the mail and had to set it up myself Often times I had to call because there were so many difference fees coming out of my account and I questioned it I was either being charged because of different payments I received from my clients, services charges, taxes, etc Before even closing my account I was notified by my bank that fraudulent activity was occurring on my account and they needed to change my account When having concerns with the machine I was told to
Employment Wages loaded on an Employer Payroll Prepaid Debit Card is currently being withheld by Prepaid Debit Card Company due to their clerical error of my current personal contact informationThe Account has been active since Sep and was recently frozen on Feb 22, without any notification from the Prepaid Debit Card CompanyEmployment Wages loaded on March 9, can not be accessedWithin the past two weeks my correct personal information has been faxed twice to two different Customer Support Departments due to their incompetent actions of providing incorrect informationEach time Customer Support has stated it will take to business days to remove hold on the account.Product_Or_Service: Employment Payroll Debit CardAccount_Number: [redacted]
1) The owner was approached in November 2017 by salesman [redacted] from [redacted] , reviewed the owner's current credit card processing contract and told her she would save significant money by switching contracts. English is the owner's 2nd language and does not understand legal or contractual terms. The salesman told her he would cancel her current contracts with no liabilities. The salesman also overstated her yearly sales by a factor of 2.5, did not explain nomenclature, nor the 3 year credit processing or the 4 year equipment rental commitments. The salesman never provided a copy of the contract for review, and did nothing about the existing contract. He knew the contacts could not be cancelled because he never returned for the equipment, but boxed it up and left a note saying to return November 2018, not December 2017 as promised. The owner has lost $2758 because the prior contract could not be cancelled. 2) The First Data equipment was not properly set up a
We have received a letter in the mail and also a call our our Business stating we owe them $with no service provided We are getting calls from collection from a company that cannot give us an invoice or explain what the charges are for We have tried calling customer service and we sit on hold until No one answers
The company added a policy to add a minimum charge feeI cancelled and incurred a cancellation fee In early I signed up with this company for to allow my company to process credit cardsI had some initial fees and a monthly charge of $4.95, all of which I agreed to and was okay withThe representative for the company, [redacted] said I would be emailed a copy of my contractI never received itNow in February I received a letter from the company stating a $fee would be charged unless $in processing fees were collectedI chose to have a credit card processor for my company so customers could have the optionMy business rarely uses credit cards though so I kept it because it was only about $a monthNow they made this significant change that I am not okay withI cancelled my service but was blindsided by a $cancellation feeI called to see what could be doneI spoke with [redacted] in customer service on April 5thShe told me she would look into the issue a
I have issue with First Data Glover leasing Company for high termination fees for returning credit card machineWe opened small deli shop for over years at Indianapolis, IN We are using the First data merchant service for over years for credit card process since we opened the business We used to have own credit card machine but this time the representative push me to have leasing the credit card machine because of high technology in computer program that it is better to be leasing a credit card machine But Sales person did not inform me for this contract is 4years and high termination fees If I had known this, I should get own credit card machine However, current economy situation has not been kind and we have been incurring debtsThis result of financial hardship, make us to close store permanently This result, I want to return credit card machine to the leasing company The customer representative said that we had a contract from Nov to Nov
Tried to change bank account info three times and couldn't get doneI canceled my account but they are saying I have to pay months to buy out my lease on terminal that I cant use because they couldn't change my bank accountI signed up at Sams club Product_Or_Service: Credit card processing Order_Number: [redacted] Account_Number: [redacted]
Due to misrepresentation, we were stuck in a month contract that did not perform like promisedNow, we are expected to pay $up front We started working with Prestige Payment Solutions in January [redacted] promised in writing a 1% rate on all CC transactions and 0% debit card transactionsIt was never disclosed that we would be working with another company (First Data) We were also promised a Clover machine that would be compatible with quickbooks for accounting purposesWe were sent a different model of key pad, but I did not complain since we were going to be saving at least 2.5% (1.5% more than promised in writing) on all transactionsFor the first few months, I noticed we were getting charged anywhere from 5% to 9%After trying to get a hold of [redacted] , I finally got a hold of [redacted] Henson of National Payments (Prestige Payment Solutions)? We had to settle for 2.5% that she refunded for a few monthsThen it became difficult to get a hold of her, and
I was mis-sold on contract signing and sent written notice within days of opening my account that I wished to cancel the contractThe company failed to acknowledge this notice and are demanding a $cancellation fee Product_Or_Service: Merchant account Account_Number: [redacted]
I filed a complaint on March 16th regarding unauthorized charges of a service called Trans Armor Protection from Ignite Pyaments/First Data I lodged the complaint through this website for a refund of a little more than $or so and got a reply through the Revdex.com that the company would in fact refund me the entire amount and it would be deposited back into my checking account no longer than weeksSo I did close the matter however, I have yet to receive the refund Please advise Thanks, [redacted] Account_Number: [redacted]
When initially contacted, I was very clear that I had an existing cash advance/loan through my current processor that would have to be completely covered in order for me to switch The advance amount discussed at the time was "around $10,000" and the terms given were 7% on the loan and a 7% holdback from credit card transactions for repayment Processor "fees" would be $49mo for a non-contract agreement (terminal lease amount through First Data but didn't include automatic upgrades and such coverage.) Another option would be monthly fee of $with 3-year contract (lease agreement include all coverage of terminal and free paper supply.) Both options had the same processing rates - which were fixed (as laid out in the agreement form) and set charges would never increase as long as I continued processing through Direct ProcessorsMy current processor furnished terminal at no charge, but I was assured that the difference in processing fees would more than make up for the added lease ch
MID xxx xxx [redacted] MID xxx xxx [redacted] accounts that we have been trying to close since Promises made Not kept Auto withdraw from bank account & no way to resolve without them filing claims They admit what happened was wrong
Did not properly disclose termination costs upon signing I have been completely unhappy with the services with First Data since it began in December When I called in to cancel today, I was advised that it would cost me $with first data plus leasing costs on the terminal as it is a year contract When I spoke on the phone with the sales man before sigining up I asked about cancellation fees as they were VERY important to me & he stated there were noneI would NOT have signed a year contract knowing this as that would mean it would out live the duration of my business operations I feel as though my situation was taken advantage of as I was requiring a new service quickly as our old services were failing our businessAs an unhappy customer why should I be locked into a lease No customer should be bullied into doing business with a company for a certain amount of time That is a complete consumer scam & I have never experienced such extreme cancellation fees with
When starting my first business a couple of years ago, I went down to my local wells fargo to open a bank accountAt first, the people at wells were very friendlyAfter sitting down with a personal banker, it seemed like they were helping me get a jumpstart on business essentials, but looking back as a more experienced business owner, I cant help but realize that I was falling victim to pushy sales tactics that only seemed like they would helpWhen opening my bank account, I had mentioned that I was running a mobile apparel company, to keep fixed costs low, and the banker simply insisted that I had to have the "best card reader on the market." Berfore I know it, I'm put on the phone with someone who I'm told is from a subdivision of wells fargo, who is telling me about an incredible wireless card reader service thats revolutionizing the future of businessI agreed to two years of the service, and quickly regretted my decision, as my company went on to use square, a highly superior
This is a scamThey are partnered with Clover POS System and will not work with you, charge outrageous ETF fees for small businesses and their sales people are like used car salesmanWe were signed up by someone who sat at a bar for hours before he met with usWe received no copies of any contracts or paperwork and were lied to about everythingWe will be telling all of our customers NOT to use themHow do they have total customer complaints and Revdex.com gives them an A+ ratingLooks like the Revdex.com is another dying breed
I met with Wells Fargo Merchant Services, oversold, and ended up signing a lease agreement for payment processing equipment for my new business The equipment lease is through First DataI quickly realized that this was much more than what my business required and called to reverse the transaction even before the equipment arrivedThe equipment showed up I have not opened the equipment nor set it up and have continued my efforts to nullify the lease agreement Called Wells Fargo representatives, twice with the sales rep and once to a "supervisor." Told they would "reach out on our behalf" to First Data and then after over a week after each attempt, they contacted us to say there was nothing they could doContacted First Data in between these attempts and was told to contact the local representatives to resolve the matter I have been a ping pong ball Product_Or_Service: First Data FD Account_Number: [redacted]
I use this company First Data to process my companies credit card charges for my business their fees are much much higher than I was suppose to pay My agreement with first data was to be charged approx 1% per transaction and 0% for debit cards that use pin pad and a month to lease credit card machine I was paying 2.75% with square,a different merchant service They were suppose to reduce my monthly processing fees by to a month and as a signing bonus were suppose to transfer to my checking account days after I signed up that never happened They keep adding different MISC Fees every month and ther are different every month for example June total sales were ( I am a very small business) They charged me Fees of broken down the credit card processing fees were only then they tacked on of Misc Fees.plus lease fee total charges total The same thing in August Total sales were they charged me
Returned leased unit before lease began and was still charged first month leasing fee On 12/22/2015 I was approved for a Bank of America Merchant Services account, Merchant ID [redacted] , with a leased Clover Mini unit from First Data Global Leasing. My Lease Number is [redacted] . [redacted] , my BOA representative, stated that there was a Buyer's Remorse period where I could return the unit without fees anytime before the beginning of the first lease period, which was to be 1/20/2016. On 1/13/2016, I contacted [redacted] to return the device because I was not pleased with the experience and did not wish to begin the lease. He told me I needed to contact First Data. I called First Data and I was put on hold and never reached a live human person after 5 hours. I gave up and called on 1/14/2016 in the morning. I waited 1.5 hours on hold before finally reaching a live representative, who then stated that my lease had already begun on 1/1/2016 and I would be responsible for pa
First Data [redacted] merchant services did NOT make our company deposit in the agreed hr time-period I'm handcuffed as a business due to their CONFUSING and horrid customer service This affects a LOT more that I'm not willing to share with the world - but essentially it's a breach of contract There was no effort by/from upper management to get the money into our account by business close - they indicated that the best case would be Monday before the money would appear - and it's now Friday Product_Or_Service: [redacted] Account_Number: [redacted]
Request refund money On March a customer walk in to my store to buy merchandise as wholesale price , he took dollar worth of merchandise and pay for it using credit cards , I asked about he's driver license, he gave it to me it match the credit card name ,I have all the receipt purchase on hand, Wells Fargo deposit the money to my account and day later the money was taken away from my account and I have all the document to support my case
I am complaining about First Data's advertising Bogus contracts that I have never signed and poor customer service I inquired about services October of I was referred to First Data through my bank PNC I received help from a sales person [redacted] Who told me all about the equipment and the benefits, however, he never told me about a contract He stated that I can cancel services whenever I want with no obligations I never even signed a contract nor received one In fact I received the register in the mail and had to set it up myself Often times I had to call because there were so many difference fees coming out of my account and I questioned it I was either being charged because of different payments I received from my clients, services charges, taxes, etc Before even closing my account I was notified by my bank that fraudulent activity was occurring on my account and they needed to change my account When having concerns with the machine I was told to
Employment Wages loaded on an Employer Payroll Prepaid Debit Card is currently being withheld by Prepaid Debit Card Company due to their clerical error of my current personal contact informationThe Account has been active since Sep and was recently frozen on Feb 22, without any notification from the Prepaid Debit Card CompanyEmployment Wages loaded on March 9, can not be accessedWithin the past two weeks my correct personal information has been faxed twice to two different Customer Support Departments due to their incompetent actions of providing incorrect informationEach time Customer Support has stated it will take to business days to remove hold on the account.Product_Or_Service: Employment Payroll Debit CardAccount_Number: [redacted]
1) The owner was approached in November 2017 by salesman [redacted] from [redacted] , reviewed the owner's current credit card processing contract and told her she would save significant money by switching contracts. English is the owner's 2nd language and does not understand legal or contractual terms. The salesman told her he would cancel her current contracts with no liabilities. The salesman also overstated her yearly sales by a factor of 2.5, did not explain nomenclature, nor the 3 year credit processing or the 4 year equipment rental commitments. The salesman never provided a copy of the contract for review, and did nothing about the existing contract. He knew the contacts could not be cancelled because he never returned for the equipment, but boxed it up and left a note saying to return November 2018, not December 2017 as promised. The owner has lost $2758 because the prior contract could not be cancelled. 2) The First Data equipment was not properly set up a
We have received a letter in the mail and also a call our our Business stating we owe them $with no service provided We are getting calls from collection from a company that cannot give us an invoice or explain what the charges are for We have tried calling customer service and we sit on hold until No one answers
The company added a policy to add a minimum charge feeI cancelled and incurred a cancellation fee In early I signed up with this company for to allow my company to process credit cardsI had some initial fees and a monthly charge of $4.95, all of which I agreed to and was okay withThe representative for the company, [redacted] said I would be emailed a copy of my contractI never received itNow in February I received a letter from the company stating a $fee would be charged unless $in processing fees were collectedI chose to have a credit card processor for my company so customers could have the optionMy business rarely uses credit cards though so I kept it because it was only about $a monthNow they made this significant change that I am not okay withI cancelled my service but was blindsided by a $cancellation feeI called to see what could be doneI spoke with [redacted] in customer service on April 5thShe told me she would look into the issue a
I have issue with First Data Glover leasing Company for high termination fees for returning credit card machineWe opened small deli shop for over years at Indianapolis, IN We are using the First data merchant service for over years for credit card process since we opened the business We used to have own credit card machine but this time the representative push me to have leasing the credit card machine because of high technology in computer program that it is better to be leasing a credit card machine But Sales person did not inform me for this contract is 4years and high termination fees If I had known this, I should get own credit card machine However, current economy situation has not been kind and we have been incurring debtsThis result of financial hardship, make us to close store permanently This result, I want to return credit card machine to the leasing company The customer representative said that we had a contract from Nov to Nov