Trying to update bank account for months Un-reliable and non-responsive customer service
We attempted to update our bank account number starting Dec Updating to a CAD account I called in times to ensure it was possibleI was informed YES, and told how to format the bank number and informed other CAD clients were doing the same thing
Over the next six weeks I spend about hours completing forms In the meantime our old bank account had closed, and First Data decided to shut down our service for not having an account bank account - without warning This was while there was an active process to update our bank account!!
Twice I was informed to call the collections department to re-activate First call waited on hold for minutes and gave upSecond call waited 3HOURS and Minutes (lifetime record hold time) only to be transferred back to the same agent who told me to call collections
After all this in week I was finally told First data can
I have been trying to resolve an issue with First Data regarding credit card processing equipment since late March/early April
I noticed debits made from my bank account and called First Data for an explanation since I never received any equipment
On 4/& 4/I called and requested a copy of the lease I was told I would have it 5/ I did not receive the lease copy as promised We called again and finally received a copy on/around 4/
We called back and stated we never received the "leased" equipment We were told the equipment was signed for and they would provide a proof of delivery
We send emails on 5/17, 5/18, and made numerous phone calls regarding the proof of delivery as we have stated in each call that we have never received any equipment
On 6/we were provided with an address where the equipment was shipped to and this address is not connected to me We advised that this is not a valid address and they told us we would need to speak with
On 8/29/2018, I received a call from *** *** at First Data regarding a sales inquiry that I submitted on First Data's websiteBased on the information that he provided, I selected First Data as my credit card processing company for my online sales, and I enrolled in their Clover Flex POS solution for my offline/in-person transactionsUnfortunately, several of the fees/charges to be assessed were either misrepresented or omitted by Mr***, causing me additional unexpected delays and expenses
Additionally, reaching out to Mr*** (or anyone at First Data's Customer Service phone number) only resulted in more misinformation, runarounds, and non-responsesAs a result, not only has the launch of my online store been delayed by over months, but I have been assessed hundreds of dollars in fees by both First Data as well as my bankSince First Data has repeatedly refused to resolve the issues that they've caused, I've been forced to close my accounts with them and seek a
Our Experience has been very similar to every one elseshow did I get stuck in this contract and why will it cost me so much to get out of it? about months a go we had a merchant service company come to us saying they could save us money this was true but what they didnt say was they were going to con us into a system that we told them we didnt needthe merchant service representative said that we had to get the First Data lease in order to start their service we said we didnt want to but they did not give us an option to forgo itafter a year we called back and were notified that our reprentative was let go for leading people onwe are now stuck in a year contracti asked to end the lease and they have options one where you return the equipment and one where we buy it from themthe options cost about the samefirst we were lied to into a contract which seems like a breach of contract in itselfand second they will not end it with out paying absurdly to muchi have never used the equipment and do not plan toI have read the consumer affairs that has star reviews this year and complaints all over that feel this company is operating unethicallywe need to stop this company as it hurts small business and is unethical
I have not used there machine they leased me in over years or there merchant company for services, I've tried canceling the lease and even sent back the machine but they say they didn't receive it and will not cancel the lease, they have been charging me for over 38months for $a month when I haven't used there services or there machine in over yearsI don't have your machine, its not worth $in a million yearsStop charging me for a service Im not even usingI've spoken to different people over week and they will not do anything to help you, they just give generic responses about how they will not cancel or help other than you pay them an enormous buy out fee
On May 26th, I checked my Money Network bank account and noticed that two charges had been made in my nameOne was about $and the other $Both were made to a Walgreens located in Sunnydale, CaliforniaI immediately called the customer service number on my card and was told that I would receive a dispute form in the mail, which I did get days laterI filled out the form and sent it back, however weeks passed and nothing else had happenedI called again and a representative told me that I did not close out my account like I was advised, and that a denial letter was sent that day-June 20thThey told me that I would have to go up to my school to close the account and get a new card, which I did, and gave me the number of the head of the dispute departmentThe number did not work so I called back and they said the person was unavailable and that they would escalate the case themselves and I would receive a call back within hoursI did notOn June 23rd I repeatedly att
First Data Merchants took all my money out of my account due to fraudulent disputes which closed my bank account when I closed my businessI updated my billing address with First Data and paid my balance I owed to First Data with my personal accountThen I receive a bill from First Data to my new address months later for my credit card machine, which I was under assumption was paid when I paid my balance with First Data MerchantThey state they are First Data Global Leasing which is different from First Data Merchant but on my credit report comes up First Data Merchant and when I pay comes up first data merchantAlso on this site they are found by First Data MerchantThis is now on my credit as a late payment for a 32$ lease on a credit card machine that I want offThis is the only bad mark on my creditWhy did I not receive a bill to my new address when I updated my address with First Data and why it took months to receive a bill that was now on my creditThere answer was
I have complaint about ypur sales person her name *** *** she works in the sales department
First when I was signing up my with first data merchant about my store,I talk to lady here name is *** ***,she is a sales person,when I got the rates I was very satisfy with her rates,and then I asked the equipment is free so she told me no we don't issue the equipment free,that why our rates are cheap,but we will give ypu the best rates on our equipment,we have two options one is buy the equipment and two is to lease it,and pay every month I say ok,do you have any picture of machine,she say yes I do,let me send you on your email,when I got the email she send me one picture,but in one picture there is three devices,one is look like ipad,and the other two is like a manual debit/credit machine,when I got the email I call my to *** *** that yes ma'am I got it so which one is good,she say the (clover mini) is cheap I think this is good,at that time I thought clover m
I have a $fraudulent charge on my account, I filed a claim and called countless times to find out the statusI never received a returned call
I made a claim for a $fraudulent charge on my account and have been getting the run around for the last weeksWhen I filed my claim, I was told they had received my letter and they would provide me a provisional credit within 7-days and they would investigateAfter confirmation that they had my information they needed, I called to check the status and see what else I need to do/if anythingI left countless messages with the person who was handling my account and I received no returned phone callsAdditionally, I called the main line many times just to be transferred around from person to person with absolutely no helpAfter a couples weeks of leaving messages and being transferred around I finally was told that I was denied for lack of corporation!!! The lack of corporation has been completely on the end of First Data and I
FDGL claims I have a contract for another years
I've used VMS for EBT terminal and apparently they contract out to FDGL as a 3rd party vendorI have never sighed any contract with FDGL, if VMS contracts out then its between me and VMS not the 3rd partyI've called several times and asked why first data has been taking money from my account each month and their response was the terminal is yours and when I ask then why are you charging me for it their response was I don't know and transfer me to Bank of America merchant servicesSoo I Told my Bank to stop all payments with VMS and FDGL and immediately I start getting calls and letters about oweing them moneyI have never received any letters or calls from FDGL since I have signed up with VMS, but now they want their money I don't have a contract withThe reason I stopped my accounts is because the Building I do business in has been bought out by another company and my business has to leave, I am selling everything I have and sti
On 4/2/I received an order from costumer, and first data captured the credit card transactionI shipped the item (signature requested) due to high dollar itemso far the costumer has not signed for the productthe product has been re-shipped as of X-again signature requestedas of today (X-XX-XX) I received an email from first data saying that a charge back in the amount of (-252.44) has been taking from my accountNOW I never received any notification in writing prior to this emailI spoke with *** (Supervisor) he claims that the credit card used is from Australia, but the customer lives in New YorkFurthermore *** claims that a letter was mailed X-which I have not received it yetnow I am out the cost of the product of plus the c/b for a total of $First data claims that thay have the right to debit my account with out my knowledgeFor a small business this type of debit came hurt me financial
PS...I requested to speak with a mana
I have been trying for 1/ years to pay TeleCheck for a return check that was turned over to them, every time I call them they say they longer are handling it and are unable to take my payment, so they give me another number to callI call the other number and get the same answer and they to give me another number to call and it just keeps goingI need to take care of this issue, I have recently divorced and I'm trying to open up another checking account and this is blocking me from moving forward
Account_Number: Ref# XXXXXXXXXXXXXX
My accounts were closed in April, per my requestThe problem is they were closed on 4/and 4/22, prior to the close of business for AprilI processed a credit card through my website on 4/which never credited to my bank accountI was not notified that the transaction did not process and I am being charged for the entire month of April rather than a prorated amount
I would also like to know why March and April account interchange fees, etc were debited per transaction instead of a lump sumThis caused my bank account to overdraft timesI was not notified of any changesI have been dealing with Service Specialists for exactly one month on the same issuesNone of the agents have responded within the business day limit they set for themselves and when I reach out via email or phone neither representative can answer my questionsThe billing account numbers on my bank statement do not correspond to the proper merchant account numbersFor instance, First Data shows I ow
funds hold
my account number is XXXXXXXXXXXXthe risk department put a hold on 100,dollars in septemberon oct I spoke to the rep and was informed that they will deposit 50k into my account and hold the other 50k for dayswhen I protested and told him to reverse the transactions and I will collect the money from my customers some other way he told me I have no choice that my account has been closed and must have my money locked away without interest for daysToday the days were upwhen I didnt see the money in my account I called and was told that he must have been in a good mood but he will now hold the funds for an additional daysthis is unacceptable
I cancelled my account in AugustLast month I called (as I did each month) and spoke with a representative this time named***He told me my account was not closed properly and that he would take care of it and also credit me for the past chargesHe did credit me as he said, but I just noticed another debit for credit processing on 1/3/for $I need to get this resolved and the secession of the SEEMINGLY ENDLESS debits to my bank account
Additionally, I was charged a shipping fee for my terminalThis was not part of our agreement and I want a credit for the equipment shipping
I have invested a significant amount of time attempting to resolve this issue and get CLOSURE
Product_Or_Service: Credit Card Processing
I worked for Walmart over the summer to pay for college books and the pay check method was Money networkOn July 31, there was a charge for on my account for a hotel in Kentucky and I live in TennesseeI called the hotel and they said it was booked through a 3rd party and could not help meSo my mom told me to call the card companyAfter calls for them to send me a dispute form I still haven't gotten onethey sent me a new card because they said the other one had been compromised and in order to get my refund I had to have a new cardI need my money for booksThis seems to be practice for them after reading the reviews onlineI don't know what else to doit has been a month with no solution
Product_Or_Service: hotel room
We processed $40,000+ in charges through our First Data Merchant Services and only received about $26,
We had an account with National Card Services who processed all our Merchant Services with First Data Merchant Services We had numerous issues with processing and in the end First Data decided to stop processing We were in a year lease agreement which First Date Merchant Services allowed us out of the lease, and refunded all our lease payments, which we appreciated In the processing in September and October, their audit department told us they were keeping 30% of our money processed, because we had accepted payments for a trip that was not traveling until March and we were told to call back so they could release the money when the trip travelled I called on March 24th for the release of the fund and was told there were no funds to release At that point, I contacted Customer Service and they showed that they had processed around $40,but could only see that $
leased their equipment for business check depositing purposes due to Citibank closing its branch and relocated miles awayequipment did not work properly from the beginningCompany also charged "interest" on every check deposited which was not in the contractI am fighting to get the charges reversed but they are not agreeingreturned equipment later per their advise in order to get the charges reversed - did not happenedAlso got charged restocking feesFirst Data continued charging monthly restocking fees for more monthsExpected much better service since we are a long time client of Citibank and run a lot of money thru themWe are WM supplier!! I am still fighting to get the money back, nobody responds or feels the urgency to provide decent customer serviceWe have since opened up a new bank account with other bank that's localWe are intending to cancel Citibank account
I have been lied to by this co first data and the say I can't get out it I have tryed several times they take money out of my business for the last mo for nothing I'm not using any of the equipment this is first data out of Hagerstown md I don't know how to get it stoped thank you
Unethical business practice
Contacted company years ago regarding a pay off for point of sales systems Was told it was a five years lease and could by out at end of the term Lease term ended 10/1/and no notice where sent from company regarding buy out Finally got curious and contact company regarding the continual withdraw from checking and was told we did not exercise or option so they kept on charging usThey immediately offer a lease buy out one year later at $249.72, I reluctantly agree and paid One month later another charge appeared 10/5/contacted company again and was told we only paid off one lease and there is another one still in effect???? Shouldn't a buy out include everything my business owe? Now the buy out for the second lease is going to cost $398.76, more expensive than the first pay out I am out $for payment a whole year after my lease expired, a lease buy out of $in September 2016, $October and now $for s SE
Trying to update bank account for months Un-reliable and non-responsive customer service
We attempted to update our bank account number starting Dec Updating to a CAD account I called in times to ensure it was possibleI was informed YES, and told how to format the bank number and informed other CAD clients were doing the same thing
Over the next six weeks I spend about hours completing forms In the meantime our old bank account had closed, and First Data decided to shut down our service for not having an account bank account - without warning This was while there was an active process to update our bank account!!
Twice I was informed to call the collections department to re-activate First call waited on hold for minutes and gave upSecond call waited 3HOURS and Minutes (lifetime record hold time) only to be transferred back to the same agent who told me to call collections
After all this in week I was finally told First data can
I have been trying to resolve an issue with First Data regarding credit card processing equipment since late March/early April
I noticed debits made from my bank account and called First Data for an explanation since I never received any equipment
On 4/& 4/I called and requested a copy of the lease I was told I would have it 5/ I did not receive the lease copy as promised We called again and finally received a copy on/around 4/
We called back and stated we never received the "leased" equipment We were told the equipment was signed for and they would provide a proof of delivery
We send emails on 5/17, 5/18, and made numerous phone calls regarding the proof of delivery as we have stated in each call that we have never received any equipment
On 6/we were provided with an address where the equipment was shipped to and this address is not connected to me We advised that this is not a valid address and they told us we would need to speak with
On 8/29/2018, I received a call from *** *** at First Data regarding a sales inquiry that I submitted on First Data's websiteBased on the information that he provided, I selected First Data as my credit card processing company for my online sales, and I enrolled in their Clover Flex POS solution for my offline/in-person transactionsUnfortunately, several of the fees/charges to be assessed were either misrepresented or omitted by Mr***, causing me additional unexpected delays and expenses
Additionally, reaching out to Mr*** (or anyone at First Data's Customer Service phone number) only resulted in more misinformation, runarounds, and non-responsesAs a result, not only has the launch of my online store been delayed by over months, but I have been assessed hundreds of dollars in fees by both First Data as well as my bankSince First Data has repeatedly refused to resolve the issues that they've caused, I've been forced to close my accounts with them and seek a
Our Experience has been very similar to every one elseshow did I get stuck in this contract and why will it cost me so much to get out of it? about months a go we had a merchant service company come to us saying they could save us money this was true but what they didnt say was they were going to con us into a system that we told them we didnt needthe merchant service representative said that we had to get the First Data lease in order to start their service we said we didnt want to but they did not give us an option to forgo itafter a year we called back and were notified that our reprentative was let go for leading people onwe are now stuck in a year contracti asked to end the lease and they have options one where you return the equipment and one where we buy it from themthe options cost about the samefirst we were lied to into a contract which seems like a breach of contract in itselfand second they will not end it with out paying absurdly to muchi have never used the equipment and do not plan toI have read the consumer affairs that has star reviews this year and complaints all over that feel this company is operating unethicallywe need to stop this company as it hurts small business and is unethical
I have not used there machine they leased me in over years or there merchant company for services, I've tried canceling the lease and even sent back the machine but they say they didn't receive it and will not cancel the lease, they have been charging me for over 38months for $a month when I haven't used there services or there machine in over yearsI don't have your machine, its not worth $in a million yearsStop charging me for a service Im not even usingI've spoken to different people over week and they will not do anything to help you, they just give generic responses about how they will not cancel or help other than you pay them an enormous buy out fee
On May 26th, I checked my Money Network bank account and noticed that two charges had been made in my nameOne was about $and the other $Both were made to a Walgreens located in Sunnydale, CaliforniaI immediately called the customer service number on my card and was told that I would receive a dispute form in the mail, which I did get days laterI filled out the form and sent it back, however weeks passed and nothing else had happenedI called again and a representative told me that I did not close out my account like I was advised, and that a denial letter was sent that day-June 20thThey told me that I would have to go up to my school to close the account and get a new card, which I did, and gave me the number of the head of the dispute departmentThe number did not work so I called back and they said the person was unavailable and that they would escalate the case themselves and I would receive a call back within hoursI did notOn June 23rd I repeatedly att
First Data Merchants took all my money out of my account due to fraudulent disputes which closed my bank account when I closed my businessI updated my billing address with First Data and paid my balance I owed to First Data with my personal accountThen I receive a bill from First Data to my new address months later for my credit card machine, which I was under assumption was paid when I paid my balance with First Data MerchantThey state they are First Data Global Leasing which is different from First Data Merchant but on my credit report comes up First Data Merchant and when I pay comes up first data merchantAlso on this site they are found by First Data MerchantThis is now on my credit as a late payment for a 32$ lease on a credit card machine that I want offThis is the only bad mark on my creditWhy did I not receive a bill to my new address when I updated my address with First Data and why it took months to receive a bill that was now on my creditThere answer was
I have complaint about ypur sales person her name *** *** she works in the sales department
First when I was signing up my with first data merchant about my store,I talk to lady here name is *** ***,she is a sales person,when I got the rates I was very satisfy with her rates,and then I asked the equipment is free so she told me no we don't issue the equipment free,that why our rates are cheap,but we will give ypu the best rates on our equipment,we have two options one is buy the equipment and two is to lease it,and pay every month I say ok,do you have any picture of machine,she say yes I do,let me send you on your email,when I got the email she send me one picture,but in one picture there is three devices,one is look like ipad,and the other two is like a manual debit/credit machine,when I got the email I call my to *** *** that yes ma'am I got it so which one is good,she say the (clover mini) is cheap I think this is good,at that time I thought clover m
I have a $fraudulent charge on my account, I filed a claim and called countless times to find out the statusI never received a returned call
I made a claim for a $fraudulent charge on my account and have been getting the run around for the last weeksWhen I filed my claim, I was told they had received my letter and they would provide me a provisional credit within 7-days and they would investigateAfter confirmation that they had my information they needed, I called to check the status and see what else I need to do/if anythingI left countless messages with the person who was handling my account and I received no returned phone callsAdditionally, I called the main line many times just to be transferred around from person to person with absolutely no helpAfter a couples weeks of leaving messages and being transferred around I finally was told that I was denied for lack of corporation!!! The lack of corporation has been completely on the end of First Data and I
FDGL claims I have a contract for another years
I've used VMS for EBT terminal and apparently they contract out to FDGL as a 3rd party vendorI have never sighed any contract with FDGL, if VMS contracts out then its between me and VMS not the 3rd partyI've called several times and asked why first data has been taking money from my account each month and their response was the terminal is yours and when I ask then why are you charging me for it their response was I don't know and transfer me to Bank of America merchant servicesSoo I Told my Bank to stop all payments with VMS and FDGL and immediately I start getting calls and letters about oweing them moneyI have never received any letters or calls from FDGL since I have signed up with VMS, but now they want their money I don't have a contract withThe reason I stopped my accounts is because the Building I do business in has been bought out by another company and my business has to leave, I am selling everything I have and sti
On 4/2/I received an order from costumer, and first data captured the credit card transactionI shipped the item (signature requested) due to high dollar itemso far the costumer has not signed for the productthe product has been re-shipped as of X-again signature requestedas of today (X-XX-XX) I received an email from first data saying that a charge back in the amount of (-252.44) has been taking from my accountNOW I never received any notification in writing prior to this emailI spoke with *** (Supervisor) he claims that the credit card used is from Australia, but the customer lives in New YorkFurthermore *** claims that a letter was mailed X-which I have not received it yetnow I am out the cost of the product of plus the c/b for a total of $First data claims that thay have the right to debit my account with out my knowledgeFor a small business this type of debit came hurt me financial
PS...I requested to speak with a mana
I have been trying for 1/ years to pay TeleCheck for a return check that was turned over to them, every time I call them they say they longer are handling it and are unable to take my payment, so they give me another number to callI call the other number and get the same answer and they to give me another number to call and it just keeps goingI need to take care of this issue, I have recently divorced and I'm trying to open up another checking account and this is blocking me from moving forward
Account_Number: Ref# XXXXXXXXXXXXXX
My accounts were closed in April, per my requestThe problem is they were closed on 4/and 4/22, prior to the close of business for AprilI processed a credit card through my website on 4/which never credited to my bank accountI was not notified that the transaction did not process and I am being charged for the entire month of April rather than a prorated amount
I would also like to know why March and April account interchange fees, etc were debited per transaction instead of a lump sumThis caused my bank account to overdraft timesI was not notified of any changesI have been dealing with Service Specialists for exactly one month on the same issuesNone of the agents have responded within the business day limit they set for themselves and when I reach out via email or phone neither representative can answer my questionsThe billing account numbers on my bank statement do not correspond to the proper merchant account numbersFor instance, First Data shows I ow
funds hold
my account number is XXXXXXXXXXXXthe risk department put a hold on 100,dollars in septemberon oct I spoke to the rep and was informed that they will deposit 50k into my account and hold the other 50k for dayswhen I protested and told him to reverse the transactions and I will collect the money from my customers some other way he told me I have no choice that my account has been closed and must have my money locked away without interest for daysToday the days were upwhen I didnt see the money in my account I called and was told that he must have been in a good mood but he will now hold the funds for an additional daysthis is unacceptable
I cancelled my account in AugustLast month I called (as I did each month) and spoke with a representative this time named***He told me my account was not closed properly and that he would take care of it and also credit me for the past chargesHe did credit me as he said, but I just noticed another debit for credit processing on 1/3/for $I need to get this resolved and the secession of the SEEMINGLY ENDLESS debits to my bank account
Additionally, I was charged a shipping fee for my terminalThis was not part of our agreement and I want a credit for the equipment shipping
I have invested a significant amount of time attempting to resolve this issue and get CLOSURE
Product_Or_Service: Credit Card Processing
I worked for Walmart over the summer to pay for college books and the pay check method was Money networkOn July 31, there was a charge for on my account for a hotel in Kentucky and I live in TennesseeI called the hotel and they said it was booked through a 3rd party and could not help meSo my mom told me to call the card companyAfter calls for them to send me a dispute form I still haven't gotten onethey sent me a new card because they said the other one had been compromised and in order to get my refund I had to have a new cardI need my money for booksThis seems to be practice for them after reading the reviews onlineI don't know what else to doit has been a month with no solution
Product_Or_Service: hotel room
We processed $40,000+ in charges through our First Data Merchant Services and only received about $26,
We had an account with National Card Services who processed all our Merchant Services with First Data Merchant Services We had numerous issues with processing and in the end First Data decided to stop processing We were in a year lease agreement which First Date Merchant Services allowed us out of the lease, and refunded all our lease payments, which we appreciated In the processing in September and October, their audit department told us they were keeping 30% of our money processed, because we had accepted payments for a trip that was not traveling until March and we were told to call back so they could release the money when the trip travelled I called on March 24th for the release of the fund and was told there were no funds to release At that point, I contacted Customer Service and they showed that they had processed around $40,but could only see that $
leased their equipment for business check depositing purposes due to Citibank closing its branch and relocated miles awayequipment did not work properly from the beginningCompany also charged "interest" on every check deposited which was not in the contractI am fighting to get the charges reversed but they are not agreeingreturned equipment later per their advise in order to get the charges reversed - did not happenedAlso got charged restocking feesFirst Data continued charging monthly restocking fees for more monthsExpected much better service since we are a long time client of Citibank and run a lot of money thru themWe are WM supplier!! I am still fighting to get the money back, nobody responds or feels the urgency to provide decent customer serviceWe have since opened up a new bank account with other bank that's localWe are intending to cancel Citibank account
I have been lied to by this co first data and the say I can't get out it I have tryed several times they take money out of my business for the last mo for nothing I'm not using any of the equipment this is first data out of Hagerstown md I don't know how to get it stoped thank you
Unethical business practice
Contacted company years ago regarding a pay off for point of sales systems Was told it was a five years lease and could by out at end of the term Lease term ended 10/1/and no notice where sent from company regarding buy out Finally got curious and contact company regarding the continual withdraw from checking and was told we did not exercise or option so they kept on charging usThey immediately offer a lease buy out one year later at $249.72, I reluctantly agree and paid One month later another charge appeared 10/5/contacted company again and was told we only paid off one lease and there is another one still in effect???? Shouldn't a buy out include everything my business owe? Now the buy out for the second lease is going to cost $398.76, more expensive than the first pay out I am out $for payment a whole year after my lease expired, a lease buy out of $in September 2016, $October and now $for s SE