*** *** is a independent contractorI am the sole owner of this businessI had a customer contact me for a roofing job he needed done here in NYWe wrote a contract with this customerhe wanted us to use First Date Merchants as our credit card processing I did my research on this company and decided to sign upAs I am new with this company, my customer authorized me to run his card it was declined, so I thought I made an errorHe authorized me to run the card a second and third timeAt this point I verified with him that it was his credit card and his name on it he assured me it wasthe amount was for $
First Data Merchants then contacted me thinking it was fraud They did not release the fundFirst Data's investigation team ask me to forward all the documents proving I was a legit business and even wanted all documents associated with this customerI complied with everything they needed I contacted the local sheriffs office and asked about rep
Very misleading company representationThey called me implying that they were part of my current processing company, and asked to schedule an appointment to discuss new rates and suchWhen I asked why we had to do that in person, they told me it was new legislationUpon the two salespeople showing up for the appointment, I realized that I had been completely mislead, and they were trying to sign me up for something else than just revising my current ratesNo matter how good the promised rates seemed to be, I would never do business with a company that is as misleadingHey First data, the 80's called, they want their shady sales tactics back
We used First Data as our credit card processorWe ceased using them on 11/1/They have been notified via phone that we are no longer using their servicesHowever, they continue to charge our bank accountWe contacted our bank to put a stop payment on the monthly chargeHowever, the bank says it is very difficult to guarantee that it will stopI have called their customer service #1-866-717-and left messages to return my call regarding this issueYou cannot talk to a human ever the phone goes directly to voicemailI finally sent a certified letter, return receipt to First Data on 5/29/They received & signed for it on 5/29/The letter requested that they cease charging our bank account and refund the monies to date of $
Account_Number: ***
I signed a contract through my bank for merchant services I was automatically signed on to a lease agreement for the credit card terminal When merchant services altered the terms of the agreement, they gave me the opportunity to terminated the agreement without any penalty I did not agree to the new terms, and therefore I terminated the merchant services account Of course, I can not use the terminal without a merchant services account Therefore, I tried to contact First Data to find out how to terminate the lease for the terminal equipment After two months of trying (their customer service line*** has hundreds of voice prompts and no one picks up the phone), I was able to reach Vincent (employee number 3640) He informed me that I would have to buy out the agreement (months left $or so) I explained the situation, but he did not provide any pro-rated or alternative amount I also spoke to his supervisor, Ashley (cr 3463) who gave the followi
Predatory sales tactics lead into terrible terms on their leasesThey completely blow you off upon calling in because I'm sure they get yelled at EVERY DAYThis is a classic case of a large company not caring about the customers because you HAVE to work with themBank with Wells Fargo and they'll sell you, come on-site to sell you but cancelling is like a mazeAnd at the end of the maze, you CAN'T cancel without either hurting your credit while paying 80% of your bill or paying your entire lease in a lump sumOH THANK YOU First Data!! What a customer friendly business you've got
Seriously, if you're a SMB, FIND ANOTHER WAYAlso, clarify with your bank who you're getting your equipment fromWells Fargo made it seem like Clover provided the equipment and that's who I would talk toClover is goodFirst Data is not
Excessive Fees with denial of service termination
I was a First Data customer for about yearsIn those years I never seen a representativeThe only time was when I signed the initial contractThe customer service was horrible so I decided to change merchantsFirst Data wanted to charge me a cancellation fee for my merchant accountsThey said I renewed the account and if I terminated I will be charged $I never signed a contract or affidavit everAs I mentioned earlier I never ever saw a rep again since their first visitI asked them to show me the contract with my signature showing I renewed with themNothing!! I have been going back and forth with them since October Nobody helps meNOBODY!! not even Suntrust Bank who introduced me to this company will help meThey keep taking fees and charges and I don't use their terminal or services! I am with another merchant provider so how can I get fees from them when the credit cards go through another merchant compan
double charging me, ruining my credit because they are switching merchant id numberskeep billing me twice for back payments that are non-existentbait & switch on their clover systems, promised one thingnever was available and then everything had an up-charge that was not disclosed until setup
First Data Global Leasing is in partnership with Pivotal Payments and provides credit card terminalsThey provide these terminals with an exorbitant lease arrangement where you are locked in to a month lease charging $49/monthOur terminal quit working in the spring of and we could not reach customer service or our representative to replace our terminal for a week We ended up having to manually enter our transactions for the week at huge inconvenienceWe switched to a new merchant service provider that provides a terminal for free at lower transaction feesWe did not realize Pivotal payments and First Data were continuing to bill us monthly even though we were not using their services or equipmentWhile reconciling accounts the fact that they are still billing was discoveredTheir customer service repinforms that there is still months left on lease or we can buy out for $700+This is ridiculous considering the terminal is worth ~$max and in fact is probably wo
This company is a fraud They say theres no contract, no monthly fees Its all not true DO NOT SIGN THEIR IPAD for a contract You'll get everything they told you there was not They paste your name on a contract and your *** for five years Merchant Services will do nothing about First Data fraud accounts
I've been dealing with a fraudulent charge to my account, first I was told I had to wait for the transaction to post to my account, as I did after it posted which I was told previously by a customer service supervisor then a manager on the floor that once it posted I would just need to call in a dispute the charge, and my money would be returned right thenAs a temporary credit, then when I called back I get told I had to wait for a form for 3-business days to sign of send back or hand write or type a letter with all this information required and fax it, which I didI called back a day later to be told my account hasn't been updated an I can't speak to the fraud department lI was wrongly charged for about of dollars not dollarsI am not getting help from this card company in the return of my money I keep getting different things this process of getting money back for something you didn't authorize to be taken out of your account in the first placeI trusted this company
I notified this company of the many different unauthorized charges on my card and gave them all the information they needed and then out of the blue they just said that they are not going to reimburse me my money my card was skimmed @ a gas station and an ATM and there were numerous reports that these places had skimmers, it was in the news paperAnd when I wanted to talk to a manager they would hang up on me and I see on their web site that there are many of the same complaints and they just keep people's money this is stealing and they have a whole history of my transactionsThe skimmer s took a total of fromit started happening on 4-up until the beginning of may I did everything they told me to do and now they are not going to reimburse me my money
We are stuck in a contract with them for credit card machine processing The fee was withdrawn from our account on the first of each month until we had some fraudulent activity on our account and closed that account and reopened a new one.I contacted the company and notified them that I would be sending a payment in for the missing payment for February, the late fees, other fees and March payment I asked them to begin sending me monthly statements I was told that was the Feb balance I mailed off a check for the $and added the March fee of $with it The check for $was cashed on Feb 2oth I have a scheduled payment for April and May being mailed to them from my bank on March for two months worth of fees Last Tuesday, I called the company to verify that the account was indeed current and that only the monthly fee of $would be due April I was told yesToday I received a statement with a balance due of $- I called to ask what the fee w
I filed a complaint on March 16th regarding unauthorized charges of a service called Trans Armor Protection from Ignite Pyaments/First Data I lodged the complaint through this website for a refund of a little more than $or so and got a reply through the Revdex.com that the company would in fact refund me the entire amount and it would be deposited back into my checking account no longer than weeksSo I did close the matter however, I have yet to receive the refund
Please advise
Thanks,
***
***
Account_Number: ***
The company placed a hold on my account and will not release my tax refund that was depositedI was told to send social security card, copy of drivers license and written statement to get the hold removedEach time I sent the information the company found something wrong or said it wasn't receivedI was given two email address and sent my information to that as wellIt has been over a month and they still have not released my money but have deducted service feesThis company is giving me the run around and will not release my tax refund that was deposited on the card
First Data Merchant Services a subdivision of Bank of America has been charging fees without my consent for the past years
Account_Number: Merchant #'s ***
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
The bill is coming from
First Data Merchant Services
*** Box XXXXX
*** CO XXXXX-XXXX
I was under a contract with First Data to process my credit cards for my small business, after having fulfilled my contract with them, I made the decision to go with a new company because they were overcharging me and if I never audited them I would not have known and been able to get refunds So I contacted them by phone on Feb 10, 2015, to make sure I had fulfilled my contract and cancel the account First Data acknowledged my call and inquiry but said I did not cancel, which is not true as I immediately signed another contract with a new company to process my charges
First Data continued to draft a monthly service fee from my checking account for now going on years, but to make things worse They spoofed the attached phone number on the bank charges so I could not trace them to the charges I was finally able to find out who it was stealing money from my bank every month with some help from my bank I contacted First Data and they immediately canceled my contract and sto
Trying to update bank account for months Un-reliable and non-responsive customer service
We attempted to update our bank account number starting Dec Updating to a CAD account I called in times to ensure it was possibleI was informed YES, and told how to format the bank number and informed other CAD clients were doing the same thing
Over the next six weeks I spend about hours completing forms In the meantime our old bank account had closed, and First Data decided to shut down our service for not having an account bank account - without warning This was while there was an active process to update our bank account!!
Twice I was informed to call the collections department to re-activate First call waited on hold for minutes and gave upSecond call waited 3HOURS and Minutes (lifetime record hold time) only to be transferred back to the same agent who told me to call collections
After all this in week I was finally told First data can
On May 26th, I checked my Money Network bank account and noticed that two charges had been made in my nameOne was about $and the other $Both were made to a Walgreens located in Sunnydale, CaliforniaI immediately called the customer service number on my card and was told that I would receive a dispute form in the mail, which I did get days laterI filled out the form and sent it back, however weeks passed and nothing else had happenedI called again and a representative told me that I did not close out my account like I was advised, and that a denial letter was sent that day-June 20thThey told me that I would have to go up to my school to close the account and get a new card, which I did, and gave me the number of the head of the dispute departmentThe number did not work so I called back and they said the person was unavailable and that they would escalate the case themselves and I would receive a call back within hoursI did notOn June 23rd I repeatedly att
*** *** is a independent contractorI am the sole owner of this businessI had a customer contact me for a roofing job he needed done here in NYWe wrote a contract with this customerhe wanted us to use First Date Merchants as our credit card processing I did my research on this company and decided to sign upAs I am new with this company, my customer authorized me to run his card it was declined, so I thought I made an errorHe authorized me to run the card a second and third timeAt this point I verified with him that it was his credit card and his name on it he assured me it wasthe amount was for $
First Data Merchants then contacted me thinking it was fraud They did not release the fundFirst Data's investigation team ask me to forward all the documents proving I was a legit business and even wanted all documents associated with this customerI complied with everything they needed I contacted the local sheriffs office and asked about rep
Very misleading company representationThey called me implying that they were part of my current processing company, and asked to schedule an appointment to discuss new rates and suchWhen I asked why we had to do that in person, they told me it was new legislationUpon the two salespeople showing up for the appointment, I realized that I had been completely mislead, and they were trying to sign me up for something else than just revising my current ratesNo matter how good the promised rates seemed to be, I would never do business with a company that is as misleadingHey First data, the 80's called, they want their shady sales tactics back
We used First Data as our credit card processorWe ceased using them on 11/1/They have been notified via phone that we are no longer using their servicesHowever, they continue to charge our bank accountWe contacted our bank to put a stop payment on the monthly chargeHowever, the bank says it is very difficult to guarantee that it will stopI have called their customer service #1-866-717-and left messages to return my call regarding this issueYou cannot talk to a human ever the phone goes directly to voicemailI finally sent a certified letter, return receipt to First Data on 5/29/They received & signed for it on 5/29/The letter requested that they cease charging our bank account and refund the monies to date of $
Account_Number: ***
I signed a contract through my bank for merchant services I was automatically signed on to a lease agreement for the credit card terminal When merchant services altered the terms of the agreement, they gave me the opportunity to terminated the agreement without any penalty I did not agree to the new terms, and therefore I terminated the merchant services account Of course, I can not use the terminal without a merchant services account Therefore, I tried to contact First Data to find out how to terminate the lease for the terminal equipment After two months of trying (their customer service line*** has hundreds of voice prompts and no one picks up the phone), I was able to reach Vincent (employee number 3640) He informed me that I would have to buy out the agreement (months left $or so) I explained the situation, but he did not provide any pro-rated or alternative amount I also spoke to his supervisor, Ashley (c
r 3463) who gave the followi
Predatory sales tactics lead into terrible terms on their leasesThey completely blow you off upon calling in because I'm sure they get yelled at EVERY DAYThis is a classic case of a large company not caring about the customers because you HAVE to work with themBank with Wells Fargo and they'll sell you, come on-site to sell you but cancelling is like a mazeAnd at the end of the maze, you CAN'T cancel without either hurting your credit while paying 80% of your bill or paying your entire lease in a lump sumOH THANK YOU First Data!! What a customer friendly business you've got
Seriously, if you're a SMB, FIND ANOTHER WAYAlso, clarify with your bank who you're getting your equipment fromWells Fargo made it seem like Clover provided the equipment and that's who I would talk toClover is goodFirst Data is not
Excessive Fees with denial of service termination
I was a First Data customer for about yearsIn those years I never seen a representativeThe only time was when I signed the initial contractThe customer service was horrible so I decided to change merchantsFirst Data wanted to charge me a cancellation fee for my merchant accountsThey said I renewed the account and if I terminated I will be charged $I never signed a contract or affidavit everAs I mentioned earlier I never ever saw a rep again since their first visitI asked them to show me the contract with my signature showing I renewed with themNothing!! I have been going back and forth with them since October Nobody helps meNOBODY!! not even Suntrust Bank who introduced me to this company will help meThey keep taking fees and charges and I don't use their terminal or services! I am with another merchant provider so how can I get fees from them when the credit cards go through another merchant compan
double charging me, ruining my credit because they are switching merchant id numberskeep billing me twice for back payments that are non-existentbait & switch on their clover systems, promised one thingnever was available and then everything had an up-charge that was not disclosed until setup
First Data Global Leasing is in partnership with Pivotal Payments and provides credit card terminalsThey provide these terminals with an exorbitant lease arrangement where you are locked in to a month lease charging $49/monthOur terminal quit working in the spring of and we could not reach customer service or our representative to replace our terminal for a week We ended up having to manually enter our transactions for the week at huge inconvenienceWe switched to a new merchant service provider that provides a terminal for free at lower transaction feesWe did not realize Pivotal payments and First Data were continuing to bill us monthly even though we were not using their services or equipmentWhile reconciling accounts the fact that they are still billing was discoveredTheir customer service repinforms that there is still months left on lease or we can buy out for $700+This is ridiculous considering the terminal is worth ~$max and in fact is probably wo
This company is a fraud They say theres no contract, no monthly fees Its all not true DO NOT SIGN THEIR IPAD for a contract You'll get everything they told you there was not They paste your name on a contract and your *** for five years Merchant Services will do nothing about First Data fraud accounts
I've been dealing with a fraudulent charge to my account, first I was told I had to wait for the transaction to post to my account, as I did after it posted which I was told previously by a customer service supervisor then a manager on the floor that once it posted I would just need to call in a dispute the charge, and my money would be returned right thenAs a temporary credit, then when I called back I get told I had to wait for a form for 3-business days to sign of send back or hand write or type a letter with all this information required and fax it, which I didI called back a day later to be told my account hasn't been updated an I can't speak to the fraud department lI was wrongly charged for about of dollars not dollarsI am not getting help from this card company in the return of my money I keep getting different things this process of getting money back for something you didn't authorize to be taken out of your account in the first placeI trusted this company
I notified this company of the many different unauthorized charges on my card and gave them all the information they needed and then out of the blue they just said that they are not going to reimburse me my money my card was skimmed @ a gas station and an ATM and there were numerous reports that these places had skimmers, it was in the news paperAnd when I wanted to talk to a manager they would hang up on me and I see on their web site that there are many of the same complaints and they just keep people's money this is stealing and they have a whole history of my transactionsThe skimmer s took a total of fromit started happening on 4-up until the beginning of may I did everything they told me to do and now they are not going to reimburse me my money
We are stuck in a contract with them for credit card machine processing The fee was withdrawn from our account on the first of each month until we had some fraudulent activity on our account and closed that account and reopened a new one.I contacted the company and notified them that I would be sending a payment in for the missing payment for February, the late fees, other fees and March payment I asked them to begin sending me monthly statements I was told that was the Feb balance I mailed off a check for the $and added the March fee of $with it The check for $was cashed on Feb 2oth I have a scheduled payment for April and May being mailed to them from my bank on March for two months worth of fees Last Tuesday, I called the company to verify that the account was indeed current and that only the monthly fee of $would be due April I was told yesToday I received a statement with a balance due of $- I called to ask what the fee w
This place is a scam
I filed a complaint on March 16th regarding unauthorized charges of a service called Trans Armor Protection from Ignite Pyaments/First Data I lodged the complaint through this website for a refund of a little more than $or so and got a reply through the Revdex.com that the company would in fact refund me the entire amount and it would be deposited back into my checking account no longer than weeksSo I did close the matter however, I have yet to receive the refund
Please advise
Thanks,
***
***
Account_Number: ***
The company placed a hold on my account and will not release my tax refund that was depositedI was told to send social security card, copy of drivers license and written statement to get the hold removedEach time I sent the information the company found something wrong or said it wasn't receivedI was given two email address and sent my information to that as wellIt has been over a month and they still have not released my money but have deducted service feesThis company is giving me the run around and will not release my tax refund that was deposited on the card
First Data Merchant Services a subdivision of Bank of America has been charging fees without my consent for the past years
Account_Number: Merchant #'s ***
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
The bill is coming from
First Data Merchant Services
*** Box XXXXX
*** CO XXXXX-XXXX
I was under a contract with First Data to process my credit cards for my small business, after having fulfilled my contract with them, I made the decision to go with a new company because they were overcharging me and if I never audited them I would not have known and been able to get refunds So I contacted them by phone on Feb 10, 2015, to make sure I had fulfilled my contract and cancel the account First Data acknowledged my call and inquiry but said I did not cancel, which is not true as I immediately signed another contract with a new company to process my charges
First Data continued to draft a monthly service fee from my checking account for now going on years, but to make things worse They spoofed the attached phone number on the bank charges so I could not trace them to the charges I was finally able to find out who it was stealing money from my bank every month with some help from my bank I contacted First Data and they immediately canceled my contract and sto
Trying to update bank account for months Un-reliable and non-responsive customer service
We attempted to update our bank account number starting Dec Updating to a CAD account I called in times to ensure it was possibleI was informed YES, and told how to format the bank number and informed other CAD clients were doing the same thing
Over the next six weeks I spend about hours completing forms In the meantime our old bank account had closed, and First Data decided to shut down our service for not having an account bank account - without warning This was while there was an active process to update our bank account!!
Twice I was informed to call the collections department to re-activate First call waited on hold for minutes and gave upSecond call waited 3HOURS and Minutes (lifetime record hold time) only to be transferred back to the same agent who told me to call collections
After all this in week I was finally told First data can
On May 26th, I checked my Money Network bank account and noticed that two charges had been made in my nameOne was about $and the other $Both were made to a Walgreens located in Sunnydale, CaliforniaI immediately called the customer service number on my card and was told that I would receive a dispute form in the mail, which I did get days laterI filled out the form and sent it back, however weeks passed and nothing else had happenedI called again and a representative told me that I did not close out my account like I was advised, and that a denial letter was sent that day-June 20thThey told me that I would have to go up to my school to close the account and get a new card, which I did, and gave me the number of the head of the dispute departmentThe number did not work so I called back and they said the person was unavailable and that they would escalate the case themselves and I would receive a call back within hoursI did notOn June 23rd I repeatedly att