*** *** is a independent contractorI am the sole owner of this businessI had a customer contact me for a roofing job he needed done here in NYWe wrote a contract with this customerhe wanted us to use First Date Merchants as our credit card processing I did my research on this company and decided to sign upAs I am new with this company, my customer authorized me to run his card it was declined, so I thought I made an errorHe authorized me to run the card a second and third timeAt this point I verified with him that it was his credit card and his name on it he assured me it wasthe amount was for $
First Data Merchants then contacted me thinking it was fraud They did not release the fundFirst Data's investigation team ask me to forward all the documents proving I was a legit business and even wanted all documents associated with this customerI complied with everything they needed I contacted the local sheriffs office and asked about rep
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
The bill is coming from
First Data Merchant Services
*** Box XXXXX
*** CO XXXXX-XXXX
First Data Merchant Services a subdivision of Bank of America has been charging fees without my consent for the past years
Account_Number: Merchant #'s ***
First Data Global Leasing is in partnership with Pivotal Payments and provides credit card terminalsThey provide these terminals with an exorbitant lease arrangement where you are locked in to a month lease charging $49/monthOur terminal quit working in the spring of and we could not reach customer service or our representative to replace our terminal for a week We ended up having to manually enter our transactions for the week at huge inconvenienceWe switched to a new merchant service provider that provides a terminal for free at lower transaction feesWe did not realize Pivotal payments and First Data were continuing to bill us monthly even though we were not using their services or equipmentWhile reconciling accounts the fact that they are still billing was discoveredTheir customer service repinforms that there is still months left on lease or we can buy out for $700+This is ridiculous considering the terminal is worth ~$max and in fact is probably wo
We used First Data as our credit card processorWe ceased using them on 11/1/They have been notified via phone that we are no longer using their servicesHowever, they continue to charge our bank accountWe contacted our bank to put a stop payment on the monthly chargeHowever, the bank says it is very difficult to guarantee that it will stopI have called their customer service #1-866-717-and left messages to return my call regarding this issueYou cannot talk to a human ever the phone goes directly to voicemailI finally sent a certified letter, return receipt to First Data on 5/29/They received & signed for it on 5/29/The letter requested that they cease charging our bank account and refund the monies to date of $
Account_Number: ***
I notified this company of the many different unauthorized charges on my card and gave them all the information they needed and then out of the blue they just said that they are not going to reimburse me my money my card was skimmed @ a gas station and an ATM and there were numerous reports that these places had skimmers, it was in the news paperAnd when I wanted to talk to a manager they would hang up on me and I see on their web site that there are many of the same complaints and they just keep people's money this is stealing and they have a whole history of my transactionsThe skimmer s took a total of fromit started happening on 4-up until the beginning of may I did everything they told me to do and now they are not going to reimburse me my money
This company is a fraud They say theres no contract, no monthly fees Its all not true DO NOT SIGN THEIR IPAD for a contract You'll get everything they told you there was not They paste your name on a contract and your *** for five years Merchant Services will do nothing about First Data fraud accounts
Predatory sales tactics lead into terrible terms on their leasesThey completely blow you off upon calling in because I'm sure they get yelled at EVERY DAYThis is a classic case of a large company not caring about the customers because you HAVE to work with themBank with Wells Fargo and they'll sell you, come on-site to sell you but cancelling is like a mazeAnd at the end of the maze, you CAN'T cancel without either hurting your credit while paying 80% of your bill or paying your entire lease in a lump sumOH THANK YOU First Data!! What a customer friendly business you've got
Seriously, if you're a SMB, FIND ANOTHER WAYAlso, clarify with your bank who you're getting your equipment fromWells Fargo made it seem like Clover provided the equipment and that's who I would talk toClover is goodFirst Data is not
Signed up for credit card through a company who cancelled us less than days told first data Returned productTaken money out for over years We signed up through a credit card processing company who then sent us the credit card machine through first data The company than cancelled with us and the credit card machines would not run our cards When we contacted first date they told us we had to have in writing that they cancelled We sent them ALL that the other company would give us offered for them to call and even certified mailed back the machine in June Every single month first data has charged our bank account for a service not provided A machine wenhave clearly returned and letters we have sent on several occasions (all certified)or something like that and then throw in an annual fee We have even had our attorney contact them and they keep saying they won't take phone calls and letters we get no response As a company it's a joke they know without q
The company placed a hold on my account and will not release my tax refund that was depositedI was told to send social security card, copy of drivers license and written statement to get the hold removedEach time I sent the information the company found something wrong or said it wasn't receivedI was given two email address and sent my information to that as wellIt has been over a month and they still have not released my money but have deducted service feesThis company is giving me the run around and will not release my tax refund that was deposited on the card
We are stuck in a contract with them for credit card machine processing The fee was withdrawn from our account on the first of each month until we had some fraudulent activity on our account and closed that account and reopened a new one.I contacted the company and notified them that I would be sending a payment in for the missing payment for February, the late fees, other fees and March payment I asked them to begin sending me monthly statements I was told that was the Feb balance I mailed off a check for the $and added the March fee of $with it The check for $was cashed on Feb 2oth I have a scheduled payment for April and May being mailed to them from my bank on March for two months worth of fees Last Tuesday, I called the company to verify that the account was indeed current and that only the monthly fee of $would be due April I was told yesToday I received a statement with a balance due of $- I called to ask what the fee w
I filed a complaint on March 16th regarding unauthorized charges of a service called Trans Armor Protection from Ignite Pyaments/First Data I lodged the complaint through this website for a refund of a little more than $or so and got a reply through the Revdex.com that the company would in fact refund me the entire amount and it would be deposited back into my checking account no longer than weeksSo I did close the matter however, I have yet to receive the refund
Please advise
Thanks,
***
***
Account_Number: ***
I signed a contract through my bank for merchant services I was automatically signed on to a lease agreement for the credit card terminal When merchant services altered the terms of the agreement, they gave me the opportunity to terminated the agreement without any penalty I did not agree to the new terms, and therefore I terminated the merchant services account Of course, I can not use the terminal without a merchant services account Therefore, I tried to contact First Data to find out how to terminate the lease for the terminal equipment After two months of trying (their customer service line*** has hundreds of voice prompts and no one picks up the phone), I was able to reach Vincent (employee number 3640) He informed me that I would have to buy out the agreement (months left $or so) I explained the situation, but he did not provide any pro-rated or alternative amount I also spoke to his supervisor, Ashley (cr 3463) who gave the followi
Excessive Fees with denial of service termination
I was a First Data customer for about yearsIn those years I never seen a representativeThe only time was when I signed the initial contractThe customer service was horrible so I decided to change merchantsFirst Data wanted to charge me a cancellation fee for my merchant accountsThey said I renewed the account and if I terminated I will be charged $I never signed a contract or affidavit everAs I mentioned earlier I never ever saw a rep again since their first visitI asked them to show me the contract with my signature showing I renewed with themNothing!! I have been going back and forth with them since October Nobody helps meNOBODY!! not even Suntrust Bank who introduced me to this company will help meThey keep taking fees and charges and I don't use their terminal or services! I am with another merchant provider so how can I get fees from them when the credit cards go through another merchant compan
I was under a contract with First Data to process my credit cards for my small business, after having fulfilled my contract with them, I made the decision to go with a new company because they were overcharging me and if I never audited them I would not have known and been able to get refunds So I contacted them by phone on Feb 10, 2015, to make sure I had fulfilled my contract and cancel the account First Data acknowledged my call and inquiry but said I did not cancel, which is not true as I immediately signed another contract with a new company to process my charges
First Data continued to draft a monthly service fee from my checking account for now going on years, but to make things worse They spoofed the attached phone number on the bank charges so I could not trace them to the charges I was finally able to find out who it was stealing money from my bank every month with some help from my bank I contacted First Data and they immediately canceled my contract and sto
double charging me, ruining my credit because they are switching merchant id numberskeep billing me twice for back payments that are non-existentbait & switch on their clover systems, promised one thingnever was available and then everything had an up-charge that was not disclosed until setup
I've been dealing with a fraudulent charge to my account, first I was told I had to wait for the transaction to post to my account, as I did after it posted which I was told previously by a customer service supervisor then a manager on the floor that once it posted I would just need to call in a dispute the charge, and my money would be returned right thenAs a temporary credit, then when I called back I get told I had to wait for a form for 3-business days to sign of send back or hand write or type a letter with all this information required and fax it, which I didI called back a day later to be told my account hasn't been updated an I can't speak to the fraud department lI was wrongly charged for about of dollars not dollarsI am not getting help from this card company in the return of my money I keep getting different things this process of getting money back for something you didn't authorize to be taken out of your account in the first placeI trusted this company
Leased equipment from companyReturned equipment to company in 2014, but company shows never receivedInitiated complaint procedures in April, and company continued to bill while contract was in dispute
Return procedures are convoluted and probably lead to lost equipment on a regular basisOnly resolution to conclude lease is to purchase equipment for an inflated price
First Data is our Debit and Credit Card Machine provided
On a good day out of machines work but we are paying for all When the machines are not working we spend approximately minutes on hold with Tech support then minutes to an hour trouble shooting which usually results in us having to mail them back the machine them mailing us a new one
After they mail us a new machine we have to call Tech support again for another hour call trying to set up the new machine
Two weeks ago they called us saying that they had to update all the machines Each machine being a 30+minute process I do not pay my staff to spend there entire day updating our Merchant Service Machines, these machines are rented and should be updated by the company we are paying to rent them from
We have e-mailed them
*** *** is a independent contractorI am the sole owner of this businessI had a customer contact me for a roofing job he needed done here in NYWe wrote a contract with this customerhe wanted us to use First Date Merchants as our credit card processing I did my research on this company and decided to sign upAs I am new with this company, my customer authorized me to run his card it was declined, so I thought I made an errorHe authorized me to run the card a second and third timeAt this point I verified with him that it was his credit card and his name on it he assured me it wasthe amount was for $
First Data Merchants then contacted me thinking it was fraud They did not release the fundFirst Data's investigation team ask me to forward all the documents proving I was a legit business and even wanted all documents associated with this customerI complied with everything they needed I contacted the local sheriffs office and asked about rep
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
We have never used their service but we have received a fraudulent letter from XXXXX SW *** *** TX XXXXX that we owe them $
The bill is coming from
First Data Merchant Services
*** Box XXXXX
*** CO XXXXX-XXXX
First Data Merchant Services a subdivision of Bank of America has been charging fees without my consent for the past years
Account_Number: Merchant #'s ***
First Data Global Leasing is in partnership with Pivotal Payments and provides credit card terminalsThey provide these terminals with an exorbitant lease arrangement where you are locked in to a month lease charging $49/monthOur terminal quit working in the spring of and we could not reach customer service or our representative to replace our terminal for a week We ended up having to manually enter our transactions for the week at huge inconvenienceWe switched to a new merchant service provider that provides a terminal for free at lower transaction feesWe did not realize Pivotal payments and First Data were continuing to bill us monthly even though we were not using their services or equipmentWhile reconciling accounts the fact that they are still billing was discoveredTheir customer service repinforms that there is still months left on lease or we can buy out for $700+This is ridiculous considering the terminal is worth ~$max and in fact is probably wo
We used First Data as our credit card processorWe ceased using them on 11/1/They have been notified via phone that we are no longer using their servicesHowever, they continue to charge our bank accountWe contacted our bank to put a stop payment on the monthly chargeHowever, the bank says it is very difficult to guarantee that it will stopI have called their customer service #1-866-717-and left messages to return my call regarding this issueYou cannot talk to a human ever the phone goes directly to voicemailI finally sent a certified letter, return receipt to First Data on 5/29/They received & signed for it on 5/29/The letter requested that they cease charging our bank account and refund the monies to date of $
Account_Number: ***
I notified this company of the many different unauthorized charges on my card and gave them all the information they needed and then out of the blue they just said that they are not going to reimburse me my money my card was skimmed @ a gas station and an ATM and there were numerous reports that these places had skimmers, it was in the news paperAnd when I wanted to talk to a manager they would hang up on me and I see on their web site that there are many of the same complaints and they just keep people's money this is stealing and they have a whole history of my transactionsThe skimmer s took a total of fromit started happening on 4-up until the beginning of may I did everything they told me to do and now they are not going to reimburse me my money
This company is a fraud They say theres no contract, no monthly fees Its all not true DO NOT SIGN THEIR IPAD for a contract You'll get everything they told you there was not They paste your name on a contract and your *** for five years Merchant Services will do nothing about First Data fraud accounts
Predatory sales tactics lead into terrible terms on their leasesThey completely blow you off upon calling in because I'm sure they get yelled at EVERY DAYThis is a classic case of a large company not caring about the customers because you HAVE to work with themBank with Wells Fargo and they'll sell you, come on-site to sell you but cancelling is like a mazeAnd at the end of the maze, you CAN'T cancel without either hurting your credit while paying 80% of your bill or paying your entire lease in a lump sumOH THANK YOU First Data!! What a customer friendly business you've got
Seriously, if you're a SMB, FIND ANOTHER WAYAlso, clarify with your bank who you're getting your equipment fromWells Fargo made it seem like Clover provided the equipment and that's who I would talk toClover is goodFirst Data is not
Signed up for credit card through a company who cancelled us less than days told first data Returned productTaken money out for over years We signed up through a credit card processing company who then sent us the credit card machine through first data The company than cancelled with us and the credit card machines would not run our cards When we contacted first date they told us we had to have in writing that they cancelled We sent them ALL that the other company would give us offered for them to call and even certified mailed back the machine in June Every single month first data has charged our bank account for a service not provided A machine wenhave clearly returned and letters we have sent on several occasions (all certified)or something like that and then throw in an annual fee We have even had our attorney contact them and they keep saying they won't take phone calls and letters we get no response As a company it's a joke they know without q
This place is a scam
The company placed a hold on my account and will not release my tax refund that was depositedI was told to send social security card, copy of drivers license and written statement to get the hold removedEach time I sent the information the company found something wrong or said it wasn't receivedI was given two email address and sent my information to that as wellIt has been over a month and they still have not released my money but have deducted service feesThis company is giving me the run around and will not release my tax refund that was deposited on the card
We are stuck in a contract with them for credit card machine processing The fee was withdrawn from our account on the first of each month until we had some fraudulent activity on our account and closed that account and reopened a new one.I contacted the company and notified them that I would be sending a payment in for the missing payment for February, the late fees, other fees and March payment I asked them to begin sending me monthly statements I was told that was the Feb balance I mailed off a check for the $and added the March fee of $with it The check for $was cashed on Feb 2oth I have a scheduled payment for April and May being mailed to them from my bank on March for two months worth of fees Last Tuesday, I called the company to verify that the account was indeed current and that only the monthly fee of $would be due April I was told yesToday I received a statement with a balance due of $- I called to ask what the fee w
I filed a complaint on March 16th regarding unauthorized charges of a service called Trans Armor Protection from Ignite Pyaments/First Data I lodged the complaint through this website for a refund of a little more than $or so and got a reply through the Revdex.com that the company would in fact refund me the entire amount and it would be deposited back into my checking account no longer than weeksSo I did close the matter however, I have yet to receive the refund
Please advise
Thanks,
***
***
Account_Number: ***
I signed a contract through my bank for merchant services I was automatically signed on to a lease agreement for the credit card terminal When merchant services altered the terms of the agreement, they gave me the opportunity to terminated the agreement without any penalty I did not agree to the new terms, and therefore I terminated the merchant services account Of course, I can not use the terminal without a merchant services account Therefore, I tried to contact First Data to find out how to terminate the lease for the terminal equipment After two months of trying (their customer service line*** has hundreds of voice prompts and no one picks up the phone), I was able to reach Vincent (employee number 3640) He informed me that I would have to buy out the agreement (months left $or so) I explained the situation, but he did not provide any pro-rated or alternative amount I also spoke to his supervisor, Ashley (c
r 3463) who gave the followi
Excessive Fees with denial of service termination
I was a First Data customer for about yearsIn those years I never seen a representativeThe only time was when I signed the initial contractThe customer service was horrible so I decided to change merchantsFirst Data wanted to charge me a cancellation fee for my merchant accountsThey said I renewed the account and if I terminated I will be charged $I never signed a contract or affidavit everAs I mentioned earlier I never ever saw a rep again since their first visitI asked them to show me the contract with my signature showing I renewed with themNothing!! I have been going back and forth with them since October Nobody helps meNOBODY!! not even Suntrust Bank who introduced me to this company will help meThey keep taking fees and charges and I don't use their terminal or services! I am with another merchant provider so how can I get fees from them when the credit cards go through another merchant compan
I was under a contract with First Data to process my credit cards for my small business, after having fulfilled my contract with them, I made the decision to go with a new company because they were overcharging me and if I never audited them I would not have known and been able to get refunds So I contacted them by phone on Feb 10, 2015, to make sure I had fulfilled my contract and cancel the account First Data acknowledged my call and inquiry but said I did not cancel, which is not true as I immediately signed another contract with a new company to process my charges
First Data continued to draft a monthly service fee from my checking account for now going on years, but to make things worse They spoofed the attached phone number on the bank charges so I could not trace them to the charges I was finally able to find out who it was stealing money from my bank every month with some help from my bank I contacted First Data and they immediately canceled my contract and sto
double charging me, ruining my credit because they are switching merchant id numberskeep billing me twice for back payments that are non-existentbait & switch on their clover systems, promised one thingnever was available and then everything had an up-charge that was not disclosed until setup
I've been dealing with a fraudulent charge to my account, first I was told I had to wait for the transaction to post to my account, as I did after it posted which I was told previously by a customer service supervisor then a manager on the floor that once it posted I would just need to call in a dispute the charge, and my money would be returned right thenAs a temporary credit, then when I called back I get told I had to wait for a form for 3-business days to sign of send back or hand write or type a letter with all this information required and fax it, which I didI called back a day later to be told my account hasn't been updated an I can't speak to the fraud department lI was wrongly charged for about of dollars not dollarsI am not getting help from this card company in the return of my money I keep getting different things this process of getting money back for something you didn't authorize to be taken out of your account in the first placeI trusted this company
Leased equipment from companyReturned equipment to company in 2014, but company shows never receivedInitiated complaint procedures in April, and company continued to bill while contract was in dispute
Return procedures are convoluted and probably lead to lost equipment on a regular basisOnly resolution to conclude lease is to purchase equipment for an inflated price
First Data is our Debit and Credit Card Machine provided
On a good day out of machines work but we are paying for all When the machines are not working we spend approximately minutes on hold with Tech support then minutes to an hour trouble shooting which usually results in us having to mail them back the machine them mailing us a new one
After they mail us a new machine we have to call Tech support again for another hour call trying to set up the new machine
Two weeks ago they called us saying that they had to update all the machines Each machine being a 30+minute process I do not pay my staff to spend there entire day updating our Merchant Service Machines, these machines are rented and should be updated by the company we are paying to rent them from
We have e-mailed them