As of Aug.16, will be almost 3weeks of having a hold on my card account in which I had faxed over my information which was a drivers license, tribal ID, and social security card which they said they received and told me to wait 2-business days so I called back by Tuesthe 21st in which again they said they needed a physical proof of address which I had faxed to their compliance department the following day on Wed.the 22nd from the tribal office in *** which they told me they received alsoSo come Mon.the 27th after multiple phone calls from the 22nd I called to ask the status of my account to which they told me again to wait another 2-business daysI told them I can't wait any longer cause I have bills to be paid so they come to finally tell me upon that phone call that the previous faxes sent were illegible so for 2weeks they failed to notify me of the reason in which they had me email photo copies to *** that same day in which they said they receiv
My Merchant Account number XX-XXXX-XXX-XXX with Fist Data Merchant was terminated on July 7, per the letter I received from *** *** On July 10, my bank account was charged a total fee of $3,being my total outstanding chargesHowever,on August 10, my bank account was debited for a total sum of $without any prior warning or bill/invoice thereby costing a financial setback for my businessI called customer service to request an explanation and an invoice for the amount that was charged and he was unable to explain stating that a supervisor would call me at a later time
Account_Number: XXXXXXXXXXXX
There are so many third parties involved I don't know where to start! Everyone passes *** buck, but no one resolves the issues
This has been an ongoing issue for almost years None of their departments communicate and we have been fined (money withdrawn from our account that wasn't authorized) We are PCI compliantWe will get an email notice that we are minutes later we get an email notice that we are not PCI compliant and so onIts back and forth back and forthSo which is it? We are a small ma pa business and can not afford extra charges that are not warranted We closed our business account in hopes that we would get a phone call and have our issues resolved Instead we get collection calls telling us we owe money and its never the same amount twice First Data asked for their equipment back We carefully packaged it up and sent back with tracking number along with a letter that was never replied too Every letter that I have sent to all the third parties involve
First data accepted a chargeback pre arbitration in error, and debited my account without my consent
My merchant id# *** This complaint is about chargeback case# *** for $5, we have responded timely to a chargeback that was received on our accountThe issuing bank has continued an invalid pre-arbitration on the dispute First data system has accepted the invalid pre arbitration without any consideration and against the Visa Rules which sided in our favor, and immediately thereafter debited my account on 3/5/(on a weekend when company is closed) Our customer services has explained to me that the only reason this case was accepted in error is because First Data has decided some time ago that they employed a computer software to blindly accept all pre arbitration cases, a process that is causing millions of dollars in looses to merchants every month As further pointed by my sales rep, that clearly this case was accepted without merit and against the
I am the owner of a hair salon in Winnipeg, Manitoba, CanadaFor more than years I have been using a payment terminal (credit/debit card machine) from First Data for my business
In May of I requested an upgrade to a machine that accepted tap payment from credit cards and mobile devicesThis upgrade was facilitated by an agent named *** *** I received the machine in June of From this point forward I have been charged for both my previous machine, as well as the upgraded machineI contacted Mr*** multiple times, and he assured me that the issue would be resolved
Later in June a third machine, from a company called "Elavon", unexpectedly arrivedI called Mr*** who at the time told me there was some sort of issue with First Data and that I was receiving this machine to use insteadAbout a week later I received a call from MrDanish Amin from First Data, regarding why I had not been using their machineI explained what had happened, and at this time
We looked to set up a merchant acc with this company and went through the setup then when when looking at the contract I noticed a year contract that hadn't been mentioned, so I emailed the representative there to personally assist us, he assured me that the year contract he had put a cancellation fee and that we could "discontinue services at any time"now as we try to exit our contract we are not able to without them asking for a $cancellation fee and our helper is not responding to emails
I ordered a register system from this company and once I got it it wasn't what I needed for my businessI had it less then a few hours, didn't even sign into the machine or use itI packed it up and sent it backI called the company to tell them it wasn't going to work for me and I canceled everythingbut I am still being charged monthly for a machine that I don't even haveI have called them many times and they said there was nothing they could do for me because I was under contractbut from what I read the contract would of only been valid if I had used it
Product_Or_Service: Clover mini 3g
Order_Number: unknown
Account_Number: unknown
This company provided a credit card machine to me When I first contacted them, I had told them I was getting it for a new small salon we were opening Shortly after receiving it I was being charged on dates that were not scheduled, causing me to have overdrafts constantly for their charges.....called constantly-never got anywhere with it One point they were going to give me a credit after a process it never happened Everytime I called I got no answers and they were always transferring me to another department because they said that wasn't their job In the end I told them I wanted to cancel and return the machine because in the time I had the machine it was only used like times (twice I used it to see if it worked) Last phone call I had with on 6/1/with a relationship manager and after I explained I had returned the machine as instructed in the letter they sent me I told her all the issues I was having with their company, no results or answers to questions....she assu
I am a small business owner who leased a credit card merchant machine from PNC bank who out sourced the lease to FIRST DATA GLOBAL the equipment never worked from the day I received it it was worked on numerous times but unfourtunstely the equipment just never work I was never able to take one payment after numerous complaints I was told that because I signed a lease that I could not break the contract so I went on to pay $from 1/to current my lease was up 1/but this company stated that their lease stated that it automatically renews I have tried by complaining to the back PMC but they too have contacted the company who refuses to return my money and stop going into my account I really need help this company is stealing my hard earned monies
Product_Or_Service: Credit card machine
Account_Number: XXXXXXXXXXXXX
we have service with them but when my contract expired we have cancel our service with them from march I did call she cancel it but our sunburst business account was active sosince we do not use their service but they deduct money from my account and its a direct debit I call many times but still they are taking money from my account and they are not willing to reambresse my money witch we don't use there service
as a small business I can't afford to loose all money
This so called virtual card company should have better customer service trainingI attempted to withdraw $@ my job ATM with the Money Network card that my employer issued through Money NetworkThe ATM retracted my money & after I notified the card holder & my HR rep on 9/15/I have not received my money to dateAll they had to do was view surveillance & have a banker pull the box & give me my money, I got a receipt but no cashThis is a horrible company
Called in on February to cancel my acct and was unknowingly given incorrect cancellation informationWaited 7-business days for the refund of my account balance as required and then called againCustomer service agents instructed me to wait another 2-daysI called again and was told my fax had never been received and that the info was incorrect anyway, so I re-sent it with correct info and was told to wait another 7-business daysFinally, after that time had passed, I called and was told my fax was never received and that my acct was still openSpoke to a supervisor who claimed not to see my fax until I was firm enough with her that she looked againAs if by magic, my file was there and had been the whole time and I'm assuming the original was alsoWas told I would receive my check between April 4-On April 10th, I called in to report that it never arrivedI was told by the rep that she was voiding the check and that I would receive the new check in 10-business
Unautohorized charge: 03/16/
ACH DEBIT FIRST DATA-***
$
I did not have an account with this company for over yearsAn Unauthorized charge on 03/16/occurred for the amount of $"ACH DEBIT FIRST DATA-***"
Returned leased unit before lease began and was still charged first month leasing fee
On 12/22/I was approved for a Bank of America Merchant Services account, Merchant ID ***, with a leased Clover Mini unit from First Data Global LeasingMy Lease Number is *** ***, my BOA representative, stated that there was a Buyer's Remorse period where I could return the unit without fees anytime before the beginning of the first lease period, which was to be 1/20/
On 1/13/2016, I contacted *** to return the device because I was not pleased with the experience and did not wish to begin the leaseHe told me I needed to contact First DataI called First Data and I was put on hold and never reached a live human person after hoursI gave up and called on 1/14/in the morningI waited hours on hold before finally reaching a live representative, who then stated that my lease had already begun on 1/1/and I would be responsible for pa
Since we started our cooked food -Hot dogs, sausages and snacks- and cold drinks business in June of we signed contracts with Merchant Services and First Data Global Leasing (supported by and shrouded in the name of our bankers, Wells Fargo) to provide us with the machines and accounts for our business to receive Credit and Debit paymentsFrom the onset we started having problems with the machines' performance and had to be spending numerous hours on the phone from one person to the next with no solving of the problems
We have repeatedly contacted the salesperson, *** ***, his supervisor, *** ***, his manager, *** ***, and another passerby near the phones, called '***'Nobody cared as they were having their commissions paid from our bank accounts uninterrupted, as we paid for machines for almost years and have only one machine that works half the time or lessWe have been constantly returning the machines and receiving replacements that were wors
Clover creates security issues by creating data and appends credit cards to the wrong names Many device replacements due to faulty equipment
My Merchant ID is:*** We've been using Clover for years and are leasing equipment I had four leases and have paid one of them off, so three remaining Approximately a year and a half ago we found that credit cards were being appended to the wrong names I called technical support a number of times to correct the issue Technical support was logged into the system watching the transaction record incorrectly After seeing the issue, I was asked to take a video and send it to technical support in order to prove what they saw was really happening So I reluctantly took a video of the whole process When I asked where to send it, they had no way of receiving the video I was asked to break it up into very small videos that may be emailed I have no way of doing so, so the problem was never solved Then on May 14,
I utilized the merchant servicesA rep by the name of *** *** was servicing my accountAfter about months I cancelled the service with her as the fees were too expensive*** quit BBVA Merchant Services shortly afterI noticed fees were coming out of my account and I thought they were business banking feesI emailed *** *** 12/ the Branch manager at BBVA compass and asked him about the fees he told me to call First Data as the fees were supposed to be canceledI called First Data and spoke to a rep and she told me after I provided her all the information I had and the rep information that quit- she was requesting that all my money be refundedNeedless to say they refunded monthWhich I started the service in Feb and I canceled in May
I called back after the refund and the rep told me they will not credit me for the other months even though I had support
Product_Or_Service: Feb
Account_Number:***
In February I spoke with this company about using their services.I gave them a bank account # but was told it was only preliminary in case I decided to use their services and that I would not be obligated in any way.A few months I was charged $by this company which I had reversed by my bank.Now the company wants $to 'close the account' that I never openedI feel that I owe them nothing
They have been billing monthly for two accountsWe only set up one account years ago, and have only used that one account
A First Data Account was set us many years ago so that we can process credit card paymentsThey have been billing us monthly all these years for two accounts, not oneWe believed the monthly amount they were billing was just for one account, but when I called the beginning of December to cancel the account I was told they have been billing for two accounts, not one.I have spoken to one person there by phone - ***, emailed *** and ***The monthly amount they overbilled us was $35/month for years yet only offer to reimburse us for $I have yet to see them produce any evidence that this second account was authorized and valid, as well as an explanation why they would bill a company for an account for years that was not in use
I tried to upgrade my account to a premium account for the ADP TotalPay CardThey continue to ask for identity information to upgrade the accountThis is expectedWhat is not expected is they continue to repeatedly ask for the same information again and again when they maintain a hold on the accountThey currently are holding over $(paycheck) that I'm not able to access because of the holdMy employer has even attempted to get my check release but even to date that has failedI'm facing shut off of my electricity on Monday because of this hold and I will be missing a tax payment that is due on TuesdayThe company refuses to simply end the upgrade on go back to the standard cardThis company refuses to contact me when there is a problem with the documents when I fax them the requested documents, now for the third timeThey just tell me to fax them the documents and wait to business daysI feel like my paycheck has been stolen from me
Product_Or_Service: ADP TotalPay
As of Aug.16, will be almost 3weeks of having a hold on my card account in which I had faxed over my information which was a drivers license, tribal ID, and social security card which they said they received and told me to wait 2-business days so I called back by Tuesthe 21st in which again they said they needed a physical proof of address which I had faxed to their compliance department the following day on Wed.the 22nd from the tribal office in *** which they told me they received alsoSo come Mon.the 27th after multiple phone calls from the 22nd I called to ask the status of my account to which they told me again to wait another 2-business daysI told them I can't wait any longer cause I have bills to be paid so they come to finally tell me upon that phone call that the previous faxes sent were illegible so for 2weeks they failed to notify me of the reason in which they had me email photo copies to *** that same day in which they said they receiv
My Merchant Account number XX-XXXX-XXX-XXX with Fist Data Merchant was terminated on July 7, per the letter I received from *** *** On July 10, my bank account was charged a total fee of $3,being my total outstanding chargesHowever,on August 10, my bank account was debited for a total sum of $without any prior warning or bill/invoice thereby costing a financial setback for my businessI called customer service to request an explanation and an invoice for the amount that was charged and he was unable to explain stating that a supervisor would call me at a later time
Account_Number: XXXXXXXXXXXX
There are so many third parties involved I don't know where to start! Everyone passes *** buck, but no one resolves the issues
This has been an ongoing issue for almost years None of their departments communicate and we have been fined (money withdrawn from our account that wasn't authorized) We are PCI compliantWe will get an email notice that we are minutes later we get an email notice that we are not PCI compliant and so onIts back and forth back and forthSo which is it? We are a small ma pa business and can not afford extra charges that are not warranted We closed our business account in hopes that we would get a phone call and have our issues resolved Instead we get collection calls telling us we owe money and its never the same amount twice First Data asked for their equipment back We carefully packaged it up and sent back with tracking number along with a letter that was never replied too Every letter that I have sent to all the third parties involve
First data accepted a chargeback pre arbitration in error, and debited my account without my consent
My merchant id# *** This complaint is about chargeback case# *** for $5, we have responded timely to a chargeback that was received on our accountThe issuing bank has continued an invalid pre-arbitration on the dispute First data system has accepted the invalid pre arbitration without any consideration and against the Visa Rules which sided in our favor, and immediately thereafter debited my account on 3/5/(on a weekend when company is closed) Our customer services has explained to me that the only reason this case was accepted in error is because First Data has decided some time ago that they employed a computer software to blindly accept all pre arbitration cases, a process that is causing millions of dollars in looses to merchants every month As further pointed by my sales rep, that clearly this case was accepted without merit and against the
I am the owner of a hair salon in Winnipeg, Manitoba, CanadaFor more than years I have been using a payment terminal (credit/debit card machine) from First Data for my business
In May of I requested an upgrade to a machine that accepted tap payment from credit cards and mobile devicesThis upgrade was facilitated by an agent named *** *** I received the machine in June of From this point forward I have been charged for both my previous machine, as well as the upgraded machineI contacted Mr*** multiple times, and he assured me that the issue would be resolved
Later in June a third machine, from a company called "Elavon", unexpectedly arrivedI called Mr*** who at the time told me there was some sort of issue with First Data and that I was receiving this machine to use insteadAbout a week later I received a call from MrDanish Amin from First Data, regarding why I had not been using their machineI explained what had happened, and at this time
We looked to set up a merchant acc with this company and went through the setup then when when looking at the contract I noticed a year contract that hadn't been mentioned, so I emailed the representative there to personally assist us, he assured me that the year contract he had put a cancellation fee and that we could "discontinue services at any time"now as we try to exit our contract we are not able to without them asking for a $cancellation fee and our helper is not responding to emails
I ordered a register system from this company and once I got it it wasn't what I needed for my businessI had it less then a few hours, didn't even sign into the machine or use itI packed it up and sent it backI called the company to tell them it wasn't going to work for me and I canceled everythingbut I am still being charged monthly for a machine that I don't even haveI have called them many times and they said there was nothing they could do for me because I was under contractbut from what I read the contract would of only been valid if I had used it
Product_Or_Service: Clover mini 3g
Order_Number: unknown
Account_Number: unknown
This company provided a credit card machine to me When I first contacted them, I had told them I was getting it for a new small salon we were opening Shortly after receiving it I was being charged on dates that were not scheduled, causing me to have overdrafts constantly for their charges.....called constantly-never got anywhere with it One point they were going to give me a credit after a process it never happened Everytime I called I got no answers and they were always transferring me to another department because they said that wasn't their job In the end I told them I wanted to cancel and return the machine because in the time I had the machine it was only used like times (twice I used it to see if it worked) Last phone call I had with on 6/1/with a relationship manager and after I explained I had returned the machine as instructed in the letter they sent me I told her all the issues I was having with their company, no results or answers to questions....she assu
I am a small business owner who leased a credit card merchant machine from PNC bank who out sourced the lease to FIRST DATA GLOBAL the equipment never worked from the day I received it it was worked on numerous times but unfourtunstely the equipment just never work I was never able to take one payment after numerous complaints I was told that because I signed a lease that I could not break the contract so I went on to pay $from 1/to current my lease was up 1/but this company stated that their lease stated that it automatically renews I have tried by complaining to the back PMC but they too have contacted the company who refuses to return my money and stop going into my account I really need help this company is stealing my hard earned monies
Product_Or_Service: Credit card machine
Account_Number: XXXXXXXXXXXXX
we have service with them but when my contract expired we have cancel our service with them from march I did call she cancel it but our sunburst business account was active sosince we do not use their service but they deduct money from my account and its a direct debit I call many times but still they are taking money from my account and they are not willing to reambresse my money witch we don't use there service
as a small business I can't afford to loose all money
This so called virtual card company should have better customer service trainingI attempted to withdraw $@ my job ATM with the Money Network card that my employer issued through Money NetworkThe ATM retracted my money & after I notified the card holder & my HR rep on 9/15/I have not received my money to dateAll they had to do was view surveillance & have a banker pull the box & give me my money, I got a receipt but no cashThis is a horrible company
Called in on February to cancel my acct and was unknowingly given incorrect cancellation informationWaited 7-business days for the refund of my account balance as required and then called againCustomer service agents instructed me to wait another 2-daysI called again and was told my fax had never been received and that the info was incorrect anyway, so I re-sent it with correct info and was told to wait another 7-business daysFinally, after that time had passed, I called and was told my fax was never received and that my acct was still openSpoke to a supervisor who claimed not to see my fax until I was firm enough with her that she looked againAs if by magic, my file was there and had been the whole time and I'm assuming the original was alsoWas told I would receive my check between April 4-On April 10th, I called in to report that it never arrivedI was told by the rep that she was voiding the check and that I would receive the new check in 10-business
Unautohorized charge: 03/16/
ACH DEBIT FIRST DATA-***
$
I did not have an account with this company for over yearsAn Unauthorized charge on 03/16/occurred for the amount of $"ACH DEBIT FIRST DATA-***"
Returned leased unit before lease began and was still charged first month leasing fee
On 12/22/I was approved for a Bank of America Merchant Services account, Merchant ID ***, with a leased Clover Mini unit from First Data Global LeasingMy Lease Number is *** ***, my BOA representative, stated that there was a Buyer's Remorse period where I could return the unit without fees anytime before the beginning of the first lease period, which was to be 1/20/
On 1/13/2016, I contacted *** to return the device because I was not pleased with the experience and did not wish to begin the leaseHe told me I needed to contact First DataI called First Data and I was put on hold and never reached a live human person after hoursI gave up and called on 1/14/in the morningI waited hours on hold before finally reaching a live representative, who then stated that my lease had already begun on 1/1/and I would be responsible for pa
Since we started our cooked food -Hot dogs, sausages and snacks- and cold drinks business in June of we signed contracts with Merchant Services and First Data Global Leasing (supported by and shrouded in the name of our bankers, Wells Fargo) to provide us with the machines and accounts for our business to receive Credit and Debit paymentsFrom the onset we started having problems with the machines' performance and had to be spending numerous hours on the phone from one person to the next with no solving of the problems
We have repeatedly contacted the salesperson, *** ***, his supervisor, *** ***, his manager, *** ***, and another passerby near the phones, called '***'Nobody cared as they were having their commissions paid from our bank accounts uninterrupted, as we paid for machines for almost years and have only one machine that works half the time or lessWe have been constantly returning the machines and receiving replacements that were wors
Clover creates security issues by creating data and appends credit cards to the wrong names Many device replacements due to faulty equipment
My Merchant ID is:*** We've been using Clover for years and are leasing equipment I had four leases and have paid one of them off, so three remaining Approximately a year and a half ago we found that credit cards were being appended to the wrong names I called technical support a number of times to correct the issue Technical support was logged into the system watching the transaction record incorrectly After seeing the issue, I was asked to take a video and send it to technical support in order to prove what they saw was really happening So I reluctantly took a video of the whole process When I asked where to send it, they had no way of receiving the video I was asked to break it up into very small videos that may be emailed I have no way of doing so, so the problem was never solved Then on May 14,
I utilized the merchant servicesA rep by the name of *** *** was servicing my accountAfter about months I cancelled the service with her as the fees were too expensive*** quit BBVA Merchant Services shortly afterI noticed fees were coming out of my account and I thought they were business banking feesI emailed *** *** 12/ the Branch manager at BBVA compass and asked him about the fees he told me to call First Data as the fees were supposed to be canceledI called First Data and spoke to a rep and she told me after I provided her all the information I had and the rep information that quit- she was requesting that all my money be refundedNeedless to say they refunded monthWhich I started the service in Feb and I canceled in May
I called back after the refund and the rep told me they will not credit me for the other months even though I had support
Product_Or_Service: Feb
Account_Number:***
In February I spoke with this company about using their services.I gave them a bank account # but was told it was only preliminary in case I decided to use their services and that I would not be obligated in any way.A few months I was charged $by this company which I had reversed by my bank.Now the company wants $to 'close the account' that I never openedI feel that I owe them nothing
They have been billing monthly for two accountsWe only set up one account years ago, and have only used that one account
A First Data Account was set us many years ago so that we can process credit card paymentsThey have been billing us monthly all these years for two accounts, not oneWe believed the monthly amount they were billing was just for one account, but when I called the beginning of December to cancel the account I was told they have been billing for two accounts, not one.I have spoken to one person there by phone - ***, emailed *** and ***The monthly amount they overbilled us was $35/month for years yet only offer to reimburse us for $I have yet to see them produce any evidence that this second account was authorized and valid, as well as an explanation why they would bill a company for an account for years that was not in use
I tried to upgrade my account to a premium account for the ADP TotalPay CardThey continue to ask for identity information to upgrade the accountThis is expectedWhat is not expected is they continue to repeatedly ask for the same information again and again when they maintain a hold on the accountThey currently are holding over $(paycheck) that I'm not able to access because of the holdMy employer has even attempted to get my check release but even to date that has failedI'm facing shut off of my electricity on Monday because of this hold and I will be missing a tax payment that is due on TuesdayThe company refuses to simply end the upgrade on go back to the standard cardThis company refuses to contact me when there is a problem with the documents when I fax them the requested documents, now for the third timeThey just tell me to fax them the documents and wait to business daysI feel like my paycheck has been stolen from me
Product_Or_Service: ADP TotalPay