I had requested to cancel my account in May, 2018, and a representative agreed to do itI sent a cancellation letter over email, but they still are not cancelling my account and are charging my account every month ever sinceI made many calls and wrote emails about the issue, but they told me it took time to cancelIt's been almost month since thenI'd never have an experience like this from other credit processing companies I had dealt with before
Product_Or_Service: Creditcard processing
A gentlemen representing First Data Global Leasing came into my shop explaining to me how he could save my business money by switching credit card companiesI was very busy that day considering I am owner/operator with no employeesHe made everything verbally sound great and told me if I initial a few things he would fill everything out while I went back to workHe told me because I currently own my credit card machine that his company would take care of getting it swapped out at no chargeI had the machine and their services for days when the first statement came inThat's when I realized he had lied to meI collected less money and payed double the fees than my old credit card companyI immediately canceled with themThey said I couldn't cancel because I signed a contractSo they emailed me a copy(first time I had seen what the gentlemen filled out)The paperwork that was filled out after I initialed stated I was in business 10yrs(I had only been in business 2yrs) he put
In September I was given the wrong type equipment and tried to have the Sales rep *** ***, fix the problem, He did not and severed communicat
his is a copy of a letter I wrote on December after discussing the issue with a phone representative and following those instructions given to me by the phone rep attempting to close this account and return the items received in errorDecember To; Merchant Services; VANTIVE Account Closures, Dear account services, In September My Bank, 5/3rd Bank set me up a new checking account for my new business ***My Business is just opening and I plan to sell weapons and tactical gear at trade and gun showsMy Bank then introduced me to *** smith, a Vantive sales associate who I met with and informed I would like to be set up with a device I could use with my phone or an iPadWhen I received the equipment it was for a countertop in store machineI do not have a storeI work out of my home and truck and thi
my complaint is that I used my money network account to transfer money into my primary checking account
of dollars and in which it shoulda too 1-business days and it has been days as of today
there has been no transfer and I have called money market to inform them and now they have no information
This Company does not process termination of my account
I made a request to close the account (MID: ***) on the 20th of this monthIt has been days On the 24th of this month, I requested an update via email on the termination process No update until today until I wrote their client service notifying my intention to file a complaintIn stead of apologizing, he responded my email was lost in the system and that I sent him email when he was out of office Absurd excusesThe account is still activeI copied every email to their client service So far, no response from their client service either This company is all about signing new accounts They are extremely irresponsible after that They do not respond customer requests and give absurd excuses when confronted
Obtaining the Clover System (POS) from First Data was the worst decision we ever made Reading online in forums the numerous complaints this company receives and yet manages to skirt any responsibility for anything is amasing! We were told by a salesperson that we would be paying $51.84/month for our merchant services We were told we would receive our system within days Well it took weeks to receive it after numerous calls to the sales person We were surprised to find out we were being charged $twice - that is $/ month as additional fees After several months we received an email about completing an online verification and the $(one charge) ceased They never told us about this charge upfront, nor even reached out to us to make sure we understood why these charges were add ons After inquiries, no response We continue to be charged the other $fee and was told that this was explained upfront as well as any other hidden fees (such as we just received
Signed up with first data for credit card processing services through PNC bankWas not informed that the lease was non-cancellable by either PNC or First DataBusiness is now sold as it was a complete loss due to my health problems, and First Data will not come to any type of solutionEven when I offered to return the equipment, they asked for $2,800+For just the settlement, which would stilk affect my PERSONAL credit despite the fact that this was a business account and a business agreement
Product_Or_Service: POS system
Account_Number: ***
My prepaid employment Wendyaposs card was hackedI am still in high school I did notTravel to Sacramento CaliforniaI found them to file a disputeI received papers in the mail from money network to fill out and fax back within business daysThe date on the form that they sent me was the data back to back with the which was technically exactly business days which was well within the business day perimeter I received a letter stating that they are him denying my request because I did not cooperate with the dispute by sending in the form which I have my fax confirmation that I didI have left several messages for *** at X-XXX-XXX-XXXX extension XXXXX she never return my callIt is not ringing busy every time Iaposve called for a total of callsAlso left a message for *** at X-XXX-XXX-XXXX and I was tipped she was to get back to me within hours which she never did I have also left several voicemails for her.ProductOrService Money network card
I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but will not cancel lease
I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but they say they didn't receive it and will not cancel the lease, they have been charging me for two card readers for over months for about $each, each month when I haven't used there services or there machine in over a yearI don't have their machine, it's not worth $that they are asking forI've spoken to numerous different people at first Data and they will not do anything to help you, they just give generic responses about how they will not cancel or help other than you pay them an enormous buy out fee
I would like to file a complaint towards First Data Merchant ServicesI was under contract with this company thru an old businessOnce I seperated myself from the busines May 5,ithas been an ongoing battle I have contacted them numerous times via email, mail, and by phone to return there equipment and pay off the remainder of the agreementIts is now almost tears later and it has seriously effected my credit because this can not be resolvedIt is the company's fault for lack of response, proper information, disrespectful staff members, and inaccurate informationI need assistance in getting this matter resolvedThey do not have the authority to send this in as unpaid when its there lack of response that's been the issueI also am requesting a letter of explanation and satisfaction to the credit company to remove this from my credit file
Product_Or_Service: First Data Merchant Machine
Account_Number: First Data/Wells Far
We took the offer for a day the test of the clover systemWe cancelled the contract within the free cancellation periodWe returned the hardware back before the end of the free return periodAfter several calls with the First Data back office we received different information regarding the refund and the new chargesSome people from the hotline pointed out that they were not responsible for that matter.Now they threaten us with legal action even we complied with the day return policyWe spent several hours to get the process straight and received different information about the returnBecause of these matters our business attorney is informed of this issue if this issue if this is not resolved.The sales represantative of clover/ First Data assured us in a mail we can provide that the issue is resolved, but First Data is still charging usThis Business conduct of First Data has harmed us already with a great amount of phone calls and timeAll conversations can be provides
I called this business with concerns that my card has unauthorized charges from an unknown debtorThe transactions were happening throughout the day Unauthorized charges to my card for increments throughout the dayAccount number *** phone number XXXXXXXXXXThe phone is not a working numberWhen I called money network to alert them the customer service agent refused to let me speak with her supervisor and hung the phone up on meMoney network was not concerned with the safety of my money, yet they advertise about keeping the customers money safeThis is unacceptable
I was approached by*** *** at Sun trust bank about trying out a new credit card machine and after several times of me saying no my partner and I finally said that we will try the days to shut him up and have him quit harassing us After weeks my partner and I decided that we didn't need the machine and we were closing the businessI called Sun Trust and Mrwheeler said that I could not cancel but refused to say whyI called First Data and they were very rude and refused to take back the machine which I still have and want to give back to themIn January First Data advised that it wasn't a day trial like what*** said but yearsMy partner and I closed the business in February and have no moneyHave had no correspondence or mail from any company at allI was checking my credit report on an unrelated thing and saw that it dropped to and now it dropped again to They keep relaying to the credit companies non payment and I NEVER received anything from them
I was not fully informed of my terms of my contract and rates After months into my contract, my rates were increased
I have emailed*** numerous times to question all of the fees that I have been charged and explain to me the fees with no response I have also tried calling I have never heard a response months into my contract, I was notified that my rates would be increased I called to inquire and still no response I was not informed about all of the fees After some investigating, I found that other companies charge 50% less for the same service I am requesting they allow me to cancel my contract and not bill me a $fee for the cost of the lease I am canceling due to being misinformed of the fees, the sudden rate increase and poor customer service
Was talked into First Data by lady from PNCand WOW after years in businessWhat a nightmare!! I could go ON AND ON about the run around I got Way to many chiefs and not enough IndiansI was on phone for close to yes SIX hours with so many people trying to fix THEIR errorA void I did that didn't go through and they couldn't tell me (until after the hours of being transferred and several rude people along the way insinuating that I'm an itFor them to finally say yes 'OUR SYSTEM' screwed up not you! Being charged for statements, having to change password every days on their online statement site (don't use year on end of password of you'll be on the phone with them YET again when you get locked out)We made the decision to cancel early and pay the $rebate we got on machine and the early termination fee just to be rid of these it UnrealWe were with Heartland and so very happy to be back with HeartlandCheck the rating of this companyYou will be sorry I promise you if you choose this company SignedOffice Manager of it ALLI am the chief and the Indian! Get your head out of your behind First Data, learn your systemMerchants deserve a little respect and professionalism and not get shuffledYou all are worse then calling the IRS
Since 2006, First Data has been charging owner *** for merchant services they claim they provided for the spa Ocean RetreatOur credit card terminal rep signed on to First Data merchant services at first (years ago) but ended up not going with themWe used another provider insteadThe rep canceled First Data and never used any services from First DataShe has been charged roughly $for years, starting back in (equaling $9,total)There were charges being taken under the name "Wilmington Trust SVC," which apparently is what First Data displays it underThe spa coordinator called First Data to find out why these charges were being made and First Data stated that ***, spa owner signed a contract years agoThey could not provide us the signed contract after several attempts of askingOur complaint is that we have never received any services from First Data yet they have charged us close to $10,over yearsThey saw that we nev
First Data Global Leasing P .O.Box XXXXXX ***XXXXX XXX-XXX-XXXX We have used First Data Credit Card Processing for many years, which was offered through Sam's ClubAbout years ago, we were contacted by First Data and told we needed to upgrade our credit card processing equipment since our machine was soon to be non compliantWe were sold (on lease) a Clover terminalWhile doing my taxes for last year, I discovered that we were still paying rent on the old equipment each monthFirst Data told us that we did not need to return the old equipment since it was out of date and that we could keep it or throw it outAfter about a year, we discarded the equipmentFirst Data kept charging us the lease fee for the old equipment and collected over $in unjustified feesAfter calling them today, I was told they did not receive the equipment back and that we owed them $for the machineOriginally we were told that after leasing the equipment, we would own it after
The clover division is one of the most confusing organizations I have had the displeasure to work withThe product did not do what I was told it would doIt took almost two months to return the Equipment because they could only issue on call tag a time but still charged me for charged for services that were never used
I was first in contact with them sometime in December and request the refund with a follow up in early January at which time I was told I would have a refund by January (Here is were I made the Mistake I should have asked what Year) On 2/1/in a call with *** I was informed that the claim had not been filed and I would receive and email with the information regarding the refund on or before 2/5/I forgot the date but I believe that it was on 2/15/because I had not received an email yetOn 2/22/at 1:PM I called again because I had no info yetThey stated that the email came back because they had the wrong email address even thou I had co
Continued to charge me after canceling services for months
I was signed up through Godaddy Shopping Cart, after canceling over a year and a half ago, I continued to be charged $dollars a month I have called them and they refuse to refund me the money I am owed I never even gave them permission to charge my account
Very misleading company representationThey called me implying that they were part of my current processing company, and asked to schedule an appointment to discuss new rates and suchWhen I asked why we had to do that in person, they told me it was new legislationUpon the two salespeople showing up for the appointment, I realized that I had been completely mislead, and they were trying to sign me up for something else than just revising my current ratesNo matter how good the promised rates seemed to be, I would never do business with a company that is as misleadingHey First data, the 80's called, they want their shady sales tactics back
I had requested to cancel my account in May, 2018, and a representative agreed to do itI sent a cancellation letter over email, but they still are not cancelling my account and are charging my account every month ever sinceI made many calls and wrote emails about the issue, but they told me it took time to cancelIt's been almost month since thenI'd never have an experience like this from other credit processing companies I had dealt with before
Product_Or_Service: Creditcard processing
A gentlemen representing First Data Global Leasing came into my shop explaining to me how he could save my business money by switching credit card companiesI was very busy that day considering I am owner/operator with no employeesHe made everything verbally sound great and told me if I initial a few things he would fill everything out while I went back to workHe told me because I currently own my credit card machine that his company would take care of getting it swapped out at no chargeI had the machine and their services for days when the first statement came inThat's when I realized he had lied to meI collected less money and payed double the fees than my old credit card companyI immediately canceled with themThey said I couldn't cancel because I signed a contractSo they emailed me a copy(first time I had seen what the gentlemen filled out)The paperwork that was filled out after I initialed stated I was in business 10yrs(I had only been in business 2yrs) he put
In September I was given the wrong type equipment and tried to have the Sales rep *** ***, fix the problem, He did not and severed communicat
his is a copy of a letter I wrote on December after discussing the issue with a phone representative and following those instructions given to me by the phone rep attempting to close this account and return the items received in errorDecember To; Merchant Services; VANTIVE Account Closures, Dear account services, In September My Bank, 5/3rd Bank set me up a new checking account for my new business ***My Business is just opening and I plan to sell weapons and tactical gear at trade and gun showsMy Bank then introduced me to *** smith, a Vantive sales associate who I met with and informed I would like to be set up with a device I could use with my phone or an iPadWhen I received the equipment it was for a countertop in store machineI do not have a storeI work out of my home and truck and thi
my complaint is that I used my money network account to transfer money into my primary checking account
of dollars and in which it shoulda too 1-business days and it has been days as of today
there has been no transfer and I have called money market to inform them and now they have no information
This Company does not process termination of my account
I made a request to close the account (MID: ***) on the 20th of this monthIt has been days On the 24th of this month, I requested an update via email on the termination process No update until today until I wrote their client service notifying my intention to file a complaintIn stead of apologizing, he responded my email was lost in the system and that I sent him email when he was out of office Absurd excusesThe account is still activeI copied every email to their client service So far, no response from their client service either This company is all about signing new accounts They are extremely irresponsible after that They do not respond customer requests and give absurd excuses when confronted
Obtaining the Clover System (POS) from First Data was the worst decision we ever made Reading online in forums the numerous complaints this company receives and yet manages to skirt any responsibility for anything is amasing! We were told by a salesperson that we would be paying $51.84/month for our merchant services We were told we would receive our system within days Well it took weeks to receive it after numerous calls to the sales person We were surprised to find out we were being charged $twice - that is $/ month as additional fees After several months we received an email about completing an online verification and the $(one charge) ceased They never told us about this charge upfront, nor even reached out to us to make sure we understood why these charges were add ons After inquiries, no response We continue to be charged the other $fee and was told that this was explained upfront as well as any other hidden fees (such as we just received
Signed up with first data for credit card processing services through PNC bankWas not informed that the lease was non-cancellable by either PNC or First DataBusiness is now sold as it was a complete loss due to my health problems, and First Data will not come to any type of solutionEven when I offered to return the equipment, they asked for $2,800+For just the settlement, which would stilk affect my PERSONAL credit despite the fact that this was a business account and a business agreement
Product_Or_Service: POS system
Account_Number: ***
My prepaid employment Wendyaposs card was hackedI am still in high school I did notTravel to Sacramento CaliforniaI found them to file a disputeI received papers in the mail from money network to fill out and fax back within business daysThe date on the form that they sent me was the data back to back with the which was technically exactly business days which was well within the business day perimeter I received a letter stating that they are him denying my request because I did not cooperate with the dispute by sending in the form which I have my fax confirmation that I didI have left several messages for *** at X-XXX-XXX-XXXX extension XXXXX she never return my callIt is not ringing busy every time Iaposve called for a total of callsAlso left a message for *** at X-XXX-XXX-XXXX and I was tipped she was to get back to me within hours which she never did I have also left several voicemails for her.ProductOrService Money network card
I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but will not cancel lease
I have not leased a First Data machine in over a year and I've tried canceling the lease and even sent back the machine but they say they didn't receive it and will not cancel the lease, they have been charging me for two card readers for over months for about $each, each month when I haven't used there services or there machine in over a yearI don't have their machine, it's not worth $that they are asking forI've spoken to numerous different people at first Data and they will not do anything to help you, they just give generic responses about how they will not cancel or help other than you pay them an enormous buy out fee
I would like to file a complaint towards First Data Merchant ServicesI was under contract with this company thru an old businessOnce I seperated myself from the busines May 5,ithas been an ongoing battle I have contacted them numerous times via email, mail, and by phone to return there equipment and pay off the remainder of the agreementIts is now almost tears later and it has seriously effected my credit because this can not be resolvedIt is the company's fault for lack of response, proper information, disrespectful staff members, and inaccurate informationI need assistance in getting this matter resolvedThey do not have the authority to send this in as unpaid when its there lack of response that's been the issueI also am requesting a letter of explanation and satisfaction to the credit company to remove this from my credit file
Product_Or_Service: First Data Merchant Machine
Account_Number: First Data/Wells Far
We took the offer for a day the test of the clover systemWe cancelled the contract within the free cancellation periodWe returned the hardware back before the end of the free return periodAfter several calls with the First Data back office we received different information regarding the refund and the new chargesSome people from the hotline pointed out that they were not responsible for that matter.Now they threaten us with legal action even we complied with the day return policyWe spent several hours to get the process straight and received different information about the returnBecause of these matters our business attorney is informed of this issue if this issue if this is not resolved.The sales represantative of clover/ First Data assured us in a mail we can provide that the issue is resolved, but First Data is still charging usThis Business conduct of First Data has harmed us already with a great amount of phone calls and timeAll conversations can be provides
I called this business with concerns that my card has unauthorized charges from an unknown debtorThe transactions were happening throughout the day Unauthorized charges to my card for increments throughout the dayAccount number *** phone number XXXXXXXXXXThe phone is not a working numberWhen I called money network to alert them the customer service agent refused to let me speak with her supervisor and hung the phone up on meMoney network was not concerned with the safety of my money, yet they advertise about keeping the customers money safeThis is unacceptable
I was approached by*** *** at Sun trust bank about trying out a new credit card machine and after several times of me saying no my partner and I finally said that we will try the days to shut him up and have him quit harassing us After weeks my partner and I decided that we didn't need the machine and we were closing the businessI called Sun Trust and Mrwheeler said that I could not cancel but refused to say whyI called First Data and they were very rude and refused to take back the machine which I still have and want to give back to themIn January First Data advised that it wasn't a day trial like what*** said but yearsMy partner and I closed the business in February and have no moneyHave had no correspondence or mail from any company at allI was checking my credit report on an unrelated thing and saw that it dropped to and now it dropped again to They keep relaying to the credit companies non payment and I NEVER received anything from them
I was not fully informed of my terms of my contract and rates After months into my contract, my rates were increased
I have emailed*** numerous times to question all of the fees that I have been charged and explain to me the fees with no response I have also tried calling I have never heard a response months into my contract, I was notified that my rates would be increased I called to inquire and still no response I was not informed about all of the fees After some investigating, I found that other companies charge 50% less for the same service I am requesting they allow me to cancel my contract and not bill me a $fee for the cost of the lease I am canceling due to being misinformed of the fees, the sudden rate increase and poor customer service
Was talked into First Data by lady from PNCand WOW after years in businessWhat a nightmare!! I could go ON AND ON about the run around I got Way to many chiefs and not enough IndiansI was on phone for close to yes SIX hours with so many people trying to fix THEIR errorA void I did that didn't go through and they couldn't tell me (until after the hours of being transferred and several rude people along the way insinuating that I'm an i
tFor them to finally say yes 'OUR SYSTEM' screwed up not you! Being charged for statements, having to change password every days on their online statement site (don't use year on end of password of you'll be on the phone with them YET again when you get locked out)We made the decision to cancel early and pay the $rebate we got on machine and the early termination fee just to be rid of these i
t UnrealWe were with Heartland and so very happy to be back with HeartlandCheck the rating of this companyYou will be sorry I promise you if you choose this company SignedOffice Manager of it ALLI am the chief and the Indian! Get your head out of your behind First Data, learn your systemMerchants deserve a little respect and professionalism and not get shuffledYou all are worse then calling the IRS
Since 2006, First Data has been charging owner *** for merchant services they claim they provided for the spa Ocean RetreatOur credit card terminal rep signed on to First Data merchant services at first (years ago) but ended up not going with themWe used another provider insteadThe rep canceled First Data and never used any services from First DataShe has been charged roughly $for years, starting back in (equaling $9,total)There were charges being taken under the name "Wilmington Trust SVC," which apparently is what First Data displays it underThe spa coordinator called First Data to find out why these charges were being made and First Data stated that ***, spa owner signed a contract years agoThey could not provide us the signed contract after several attempts of askingOur complaint is that we have never received any services from First Data yet they have charged us close to $10,over yearsThey saw that we nev
First Data Global Leasing P .O.Box XXXXXX ***XXXXX XXX-XXX-XXXX We have used First Data Credit Card Processing for many years, which was offered through Sam's ClubAbout years ago, we were contacted by First Data and told we needed to upgrade our credit card processing equipment since our machine was soon to be non compliantWe were sold (on lease) a Clover terminalWhile doing my taxes for last year, I discovered that we were still paying rent on the old equipment each monthFirst Data told us that we did not need to return the old equipment since it was out of date and that we could keep it or throw it outAfter about a year, we discarded the equipmentFirst Data kept charging us the lease fee for the old equipment and collected over $in unjustified feesAfter calling them today, I was told they did not receive the equipment back and that we owed them $for the machineOriginally we were told that after leasing the equipment, we would own it after
The clover division is one of the most confusing organizations I have had the displeasure to work withThe product did not do what I was told it would doIt took almost two months to return the Equipment because they could only issue on call tag a time but still charged me for charged for services that were never used
I was first in contact with them sometime in December and request the refund with a follow up in early January at which time I was told I would have a refund by January (Here is were I made the Mistake I should have asked what Year) On 2/1/in a call with *** I was informed that the claim had not been filed and I would receive and email with the information regarding the refund on or before 2/5/I forgot the date but I believe that it was on 2/15/because I had not received an email yetOn 2/22/at 1:PM I called again because I had no info yetThey stated that the email came back because they had the wrong email address even thou I had co
Continued to charge me after canceling services for months
I was signed up through Godaddy Shopping Cart, after canceling over a year and a half ago, I continued to be charged $dollars a month I have called them and they refuse to refund me the money I am owed I never even gave them permission to charge my account
Very misleading company representationThey called me implying that they were part of my current processing company, and asked to schedule an appointment to discuss new rates and suchWhen I asked why we had to do that in person, they told me it was new legislationUpon the two salespeople showing up for the appointment, I realized that I had been completely mislead, and they were trying to sign me up for something else than just revising my current ratesNo matter how good the promised rates seemed to be, I would never do business with a company that is as misleadingHey First data, the 80's called, they want their shady sales tactics back