Called to cancel services in February, March, April May of
They tell me verbally account will be closed or is closed but I keep getting charged, via ACH
Today 6/9/they told me account was closed 5/16/17, but May statement(5/1/thru 5/30/17) does not say anything about account closure or cancellation of services.No email confirmation EVER receivedNo mailed confirmation of cancellation EVER received
Product_Or_Service: Merchant Services-Credit card processing
Account_Number: ***
Tried to close my accounts with them but can't close it over the phone and with a balance on themThey don't have a local bank branch at all to withdrawcents.Account_Number: ***
our credit card merchant account was closed without any notification They stopped us from processing the credit cards for our customers on 12/and didn't give us any days prior notice Moreover, there is no reason for the closure of our account We tried to contact them for the past month through phone and e-mail, but their risk department seems to be a one person company Never return my phone call nor email Didn't explain to us the reason why our account was shut down In addition, there were some transactions, the money we refunded back to our customer was taken out of our account; however, our customers never received their moneyWhere did the money go? Another problem is that on the closing day, we had a lot of money that we couldn't submit to our bank due to the account didn't work anymore
Account_Number: XXXXXXXXXXXX
Overcharges, and poor customer service
I have used First Data for my credit card processing services since I started accepting credit cards at my businessWhen I contacted First Data, I assured them that I could not pay expensive processing fees because I am a small business, and I that I did not make sales everydayAfter explaining this, I was given a SET percentage of how much I would payI have yet to pay just that set amountThe percentage raises every monthEvery year I have this same issue and I contact themThey blame the issue on their compliance which I complete yearly before the due date and still be be charged a ridiculous rateEvery time I call, I am told that the percentage for every card charged would go down after them resetting some security settings in their systemThis never happens
Our company contracted Telecheck to approve or decline checksTelecheck approved a check issued to our business, but the check was returned from our bankThe approvals are supposed to be guaranteed by TelecheckThey ask that you submit a "warranty request form" to recoup the amount of the check they guaranteedThe form asks that you include a legal copy of the check and it is to be mailed to a P.Obox in ColoradoA month after mailing the warrenty request we had not received a responseI phone them and they told me that they had never received our requestWhen I would not accept that as truth I was told that it had bee received, but it had been declined because the original check was not includedThe form asked for a legal copyOur bank provided us with a legal copy of the checkI was then told that the check had actually been approved twice and therefor did not qualify under warranty When I asked for this response in writing I was then told that they were going to reconside
February requested a copy of contract w/the guarantees highlighted and have not received itI requested $back for a transaction-not received9/4/customer placed an order with a personal check which we processed with our tele check machine Customer stopped payment on the check Telecheck sent customer to collections and debited our account for $ GSCP reimbursed customer $and Tele Checks refuses to reimburse us We are out $600.00.We would like to be reimbursed They have denied our claim on a guaranteed transaction.Every transaction is supposed to be guaranteed.Also, I have requested a copy of our contract with the guarantee highlighted This has not been received GSCP cancelled the contract but agreed to renew it if they would send a copy of the contract with the highlighted guarantees They have not kept their end of the agreement.I have requested these two issues be resolved since February I have spoken with at least ten Telecheck customer s
We became rather disillusioned with this processing company due to misleading, untrue and fraudulent practicesFirst dealing with lies regarding fees and terminal costs then with length of service and automated renewal without an agreementWe are choosing to terminate our business association with this unethical groupFurther activity will be legal action to prevent this company from entering into illegal contracts with little binding meritWe only wish not to conduct any buisness with first data
Account_Number: ***
***
Tried canceling my account several times They keep giving me different numbers to call and then the number turns out to not be real How is this even a real business when they give out fake phone numbers I had to block them from charging my bank account How do they have an A+ rating Something is definitely not right and very fishy If I pulled this kind of stuff with my business I'd be in jail Just don't get it Big SCAM!
THE WORST COMPANY TO DEAL WITH , THE KEPT A LARGE AMOUNT OF MY PROCESSED CARDS MONEY FOR MONTHS ASSUMING RISK OF CHARGE BACK WHILE ALL CARDS USED WERE PREPAID TRUSTED DEBIT CARDS ,AND OFF COURSE WHILE THIS TIME THE GENERATE A BIG INCOME PROFIT OUT OF MY MONEY INTEREST ,THEY GAVE ME A HARD TIME TO GIVE IT BACK ALSO THEY HAVE A NIGHTMARE SECURITY DEPARTMENT REPRESENTATIVE RUDE AND IGNORANT
I am complaining about First Data's advertising Bogus contracts that I have never signed and poor customer service
I inquired about services October of I was referred to First Data through my bank PNC I received help from a sales person *** ** Who told me all about the equipment and the benefits, however, he never told me about a contract He stated that I can cancel services whenever I want with no obligations I never even signed a contract nor received one In fact I received the register in the mail and had to set it up myself Often times I had to call because there were so many difference fees coming out of my account and I questioned it I was either being charged because of different payments I received from my clients, services charges, taxes, etc Before even closing my account I was notified by my bank that fraudulent activity was occurring on my account and they needed to change my account When having concerns with the machine I was told to
Someone went on My xbox live account and my credit card is linked to my account and bought an 90$ game, I contacted money network and told about it on the of JanuaryIt is now the 23rd of February and no one contacted or gave me a refundI called for a week about it all they say is ? there isn't no update call back tomorrow ? once I get the refund I'm shredding this card
Product_Or_Service: Call of duty ww
Account_Number: Xbox live account
This is probably the worse customer service that Iaposve ever experienced My account was hacked on I reported the unauthorized activity almost immediately..After being told that as soon as I submit dispute it would only take 24-hours to have my account reimbursedI submitted my dispute info same day because I needed my paycheckItaposs been days and there is still no refund I have called customer service just about every day and Iaposm told thatI was approved for a provisional credit but that could take up to daysThere is no way of speaking to anyone who actually handles disputes in fact Iaposm told they donapost have a phone numberWe have to wait to hear from themThe calls are outsourced to Somewhere in AsiaI donapost understands how someone can hack my account and withdraw more money from my account than even I am not allowed to withdraw in one dayNot just one transaction but three times in one dayThis person wiped my account clean.ProductOrServi
I was employed by Wendy's in Ripley, WV and was issued a money network total pay cardOn March 6, the account was locked due to a customer service representative trying to upgrade my account without my permissionWhen I called to have my account unlocked I was told that the only way to unlock it was to fax in my ID and SS cardTo my understanding they cannot ask me to fax in that information, but they insisted it was protected under the 'patriot act'I asked to speak to a supervisor to discuss another option but once I was denied to do so I was informed that I could fax in a statement saying I wanted to close my account and that I wanted a paper check mailed to my house with the remaining funds on itI faxed in the statement on March 20, and was told it would that it would take 7-business days to get my check in the mailThrough these 7-days I called multiple times to ensure that I would receive my check, and I was told by multiple customer service representatives
non authorized merchant services monthly fees being removed from either bank account or credit card or both with no authorization or services rendered
each time a block payment is issued by me another payment is taken under another name
Product_Or_Service: Merchant services terminal
Same service hereSome guy called Karthik from India takes the sales callHe also pretends to be running a larger businessIt really funny and stupid but when he directs the call to service, customer support or billing, it is still him with a different nameHe could have at least changed his voice
He also took $upfront setup feeWhat a joke!
The he has the nerve to tell me to call his number after days of not replying to his emailWhen you do call the number, you never get them....or should I say him
STAY AWAY!!!
firstdatamerchants.com/ BEWARE!!!
When I attempted to cancel my account with First Data, I was being helped by a man with a very thick middle eastern accent that I could barely understandHe was rather rude and gruff and asked me for my social security number when we already had all my banking detailsI had a little alarm go off as I thought this might be a scam, as I have been a victim before
I then asked him if I could speak with someone else, a manager or a supervisor, he told me now and that I needed to give him my SSNI asked again for a supervisor as I was not comfortable given his customer service manor and the fact that I had not used the service
He kept asking me for the top security info but I was feeling VERY vulnerable and unsafe and he was basically barking at me, so I asked him to please just cancel my account and disconnected the lineI had also asked him to please give me the number of someone I could call to discuss and he would not help me
When I contacted Customer Support they were equall
Billed for CC processing fee of $that they refused to process and reversed
Processed a credit card transaction for a customer for $23,on 08/30/By September 4th, I had not received the deposit into my bank account for the transactionI called Csutomer Service who then Had a *** *** call me regarding the transactionMr*** stated that the transaction had been suspended due to high$$ amtHe asked some questions and then determined that this was a construction transaction and they could not process itHe said to process a refund back to the customer the next day
I did so, and then today, find that they still charged me the $processing fee for a transaction that they said to refund and that they would NOT PROcessMade several calls today, to no availI am being given the run around and have been since Sept 4th
I tried to upgrade my account to a premium account for the ADP TotalPay CardThey continue to ask for identity information to upgrade the accountThis is expectedWhat is not expected is they continue to repeatedly ask for the same information again and again when they maintain a hold on the accountThey currently are holding over $(paycheck) that I'm not able to access because of the holdMy employer has even attempted to get my check release but even to date that has failedI'm facing shut off of my electricity on Monday because of this hold and I will be missing a tax payment that is due on TuesdayThe company refuses to simply end the upgrade on go back to the standard cardThis company refuses to contact me when there is a problem with the documents when I fax them the requested documents, now for the third timeThey just tell me to fax them the documents and wait to business daysI feel like my paycheck has been stolen from me
Product_Or_Service: ADP TotalPay
In 2016, I started receiving notices from this company stating that there were chargebacks I needed to attend to I immediatly called First Data Merchant Services concerning this issue because I did not have any clue of what was going on since the comany name on the documents was one I knew I had not even started Once I finally got ahold of a rep, I was informed after explaining that I in no uncertain terms did not own the company they stated I owned and operated that they could not talk to me or discuss this matter with me since this was not my account, and was hung up on When I called back I got another rep, who gave me the number for Clover and said I needed to file a report with them and have them open a ticket The rep at Clover was very helpful and also let me know that these transactions were all hand keyed into the machine in the state of CaliforniaAnd even told me that the machine was sent to an address in the state of California (I already knew I never received any equipment, nor did I authorize this account to be opened) After explaining that I have lived and worked in Jefferson City since and have not left the state to go anywhere near the state of California a ticket was put in through Clover for fraud and they closed the account Meanwhile I continued to get statements of charge backs from this company and contacted them by phone again several times and even gave them the ticket number that was put in by Clover I just got the run around, Customer reps telling me I had to rectify the issue and return the customer's money Then I started receiving notifications to dispute these transactions, since phone calls were not getting me anywhere, I faxed everything including proof of my residency for the last years, who I spoke with, how many times and dates I called as well as the dates and times I faxed over the information I still received more information After doing research myself into business registration, I found the name of the company that was on my statments registered in the state of California, and not in my name (go figure), and a I mailed copies of all documentation proving this was opened without my knowledge and clearly a case of fraud and identity theft plus a letter explaining to the President of the company what I have endured in trying to get this cleared up I thought that was all done since it's been almost a year since I received anything else from them until today 11/28/when I received a notice from First Data Merchant Services stating that they needed a substitute w-form because the TIN/account name was incorrect (no kidding, since it's not my account) and if this wasn't taken care of by 12/27/my taxes would be withheld I will be contacting the IRS tomorrow to put a fraud alert on this account and hopefully getting this straightened out with them (even if it means faxing them copies of everything including my letter to the president of First Data Merchant Services) I am am wanting to get this resolved, have First Data Merchant take anything off my credit that they may have reported and close this account I am willing to contact an attorney and take everything to them to have them deal with this company if this is not resolved
I received a call from Prestige Payments who is a direct reseller of First Data GlobalLeasing and they signed us up to start processing payments At the time of the sale I was promised great rates but what was not communicated was that we were placed into a lease that we did not no about with First Data for a month lease at $and I am being told its non cancelable
I paid Prestige $to cancel my contract and then come to find out I am still in the one with First Data for a few more years at $bucks a month and I am not even using there equipment
What so frustrating about this is that when I signed up with Prestige I was told I could cancel anytime for $but never was a I ever told I could not cancel with First DataIn fact I didn't even no what First Data was I thought I was just working with Prestige and had no idea they were having another company do the processing
I have been in business for well over years and this has been the worst experience I have ever
Called to cancel services in February, March, April May of
They tell me verbally account will be closed or is closed but I keep getting charged, via ACH
Today 6/9/they told me account was closed 5/16/17, but May statement(5/1/thru 5/30/17) does not say anything about account closure or cancellation of services.No email confirmation EVER receivedNo mailed confirmation of cancellation EVER received
Product_Or_Service: Merchant Services-Credit card processing
Account_Number: ***
Tried to close my accounts with them but can't close it over the phone and with a balance on themThey don't have a local bank branch at all to withdrawcents.Account_Number: ***
our credit card merchant account was closed without any notification They stopped us from processing the credit cards for our customers on 12/and didn't give us any days prior notice Moreover, there is no reason for the closure of our account We tried to contact them for the past month through phone and e-mail, but their risk department seems to be a one person company Never return my phone call nor email Didn't explain to us the reason why our account was shut down In addition, there were some transactions, the money we refunded back to our customer was taken out of our account; however, our customers never received their moneyWhere did the money go? Another problem is that on the closing day, we had a lot of money that we couldn't submit to our bank due to the account didn't work anymore
Account_Number: XXXXXXXXXXXX
Overcharges, and poor customer service
I have used First Data for my credit card processing services since I started accepting credit cards at my businessWhen I contacted First Data, I assured them that I could not pay expensive processing fees because I am a small business, and I that I did not make sales everydayAfter explaining this, I was given a SET percentage of how much I would payI have yet to pay just that set amountThe percentage raises every monthEvery year I have this same issue and I contact themThey blame the issue on their compliance which I complete yearly before the due date and still be be charged a ridiculous rateEvery time I call, I am told that the percentage for every card charged would go down after them resetting some security settings in their systemThis never happens
Our company contracted Telecheck to approve or decline checksTelecheck approved a check issued to our business, but the check was returned from our bankThe approvals are supposed to be guaranteed by TelecheckThey ask that you submit a "warranty request form" to recoup the amount of the check they guaranteedThe form asks that you include a legal copy of the check and it is to be mailed to a P.Obox in ColoradoA month after mailing the warrenty request we had not received a responseI phone them and they told me that they had never received our requestWhen I would not accept that as truth I was told that it had bee received, but it had been declined because the original check was not includedThe form asked for a legal copyOur bank provided us with a legal copy of the checkI was then told that the check had actually been approved twice and therefor did not qualify under warranty When I asked for this response in writing I was then told that they were going to reconside
February requested a copy of contract w/the guarantees highlighted and have not received itI requested $back for a transaction-not received9/4/customer placed an order with a personal check which we processed with our tele check machine Customer stopped payment on the check Telecheck sent customer to collections and debited our account for $ GSCP reimbursed customer $and Tele Checks refuses to reimburse us We are out $600.00.We would like to be reimbursed They have denied our claim on a guaranteed transaction.Every transaction is supposed to be guaranteed.Also, I have requested a copy of our contract with the guarantee highlighted This has not been received GSCP cancelled the contract but agreed to renew it if they would send a copy of the contract with the highlighted guarantees They have not kept their end of the agreement.I have requested these two issues be resolved since February I have spoken with at least ten Telecheck customer s
We became rather disillusioned with this processing company due to misleading, untrue and fraudulent practicesFirst dealing with lies regarding fees and terminal costs then with length of service and automated renewal without an agreementWe are choosing to terminate our business association with this unethical groupFurther activity will be legal action to prevent this company from entering into illegal contracts with little binding meritWe only wish not to conduct any buisness with first data
Account_Number: ***
***
Tried canceling my account several times They keep giving me different numbers to call and then the number turns out to not be real How is this even a real business when they give out fake phone numbers I had to block them from charging my bank account How do they have an A+ rating Something is definitely not right and very fishy If I pulled this kind of stuff with my business I'd be in jail Just don't get it Big SCAM!
THE WORST COMPANY TO DEAL WITH , THE KEPT A LARGE AMOUNT OF MY PROCESSED CARDS MONEY FOR MONTHS ASSUMING RISK OF CHARGE BACK WHILE ALL CARDS USED WERE PREPAID TRUSTED DEBIT CARDS ,AND OFF COURSE WHILE THIS TIME THE GENERATE A BIG INCOME PROFIT OUT OF MY MONEY INTEREST ,THEY GAVE ME A HARD TIME TO GIVE IT BACK ALSO THEY HAVE A NIGHTMARE SECURITY DEPARTMENT REPRESENTATIVE RUDE AND IGNORANT
I am complaining about First Data's advertising Bogus contracts that I have never signed and poor customer service
I inquired about services October of I was referred to First Data through my bank PNC I received help from a sales person *** ** Who told me all about the equipment and the benefits, however, he never told me about a contract He stated that I can cancel services whenever I want with no obligations I never even signed a contract nor received one In fact I received the register in the mail and had to set it up myself Often times I had to call because there were so many difference fees coming out of my account and I questioned it I was either being charged because of different payments I received from my clients, services charges, taxes, etc Before even closing my account I was notified by my bank that fraudulent activity was occurring on my account and they needed to change my account When having concerns with the machine I was told to
Someone went on My xbox live account and my credit card is linked to my account and bought an 90$ game, I contacted money network and told about it on the of JanuaryIt is now the 23rd of February and no one contacted or gave me a refundI called for a week about it all they say is ? there isn't no update call back tomorrow ? once I get the refund I'm shredding this card
Product_Or_Service: Call of duty ww
Account_Number: Xbox live account
This is probably the worse customer service that Iaposve ever experienced My account was hacked on I reported the unauthorized activity almost immediately..After being told that as soon as I submit dispute it would only take 24-hours to have my account reimbursedI submitted my dispute info same day because I needed my paycheckItaposs been days and there is still no refund I have called customer service just about every day and Iaposm told thatI was approved for a provisional credit but that could take up to daysThere is no way of speaking to anyone who actually handles disputes in fact Iaposm told they donapost have a phone numberWe have to wait to hear from themThe calls are outsourced to Somewhere in AsiaI donapost understands how someone can hack my account and withdraw more money from my account than even I am not allowed to withdraw in one dayNot just one transaction but three times in one dayThis person wiped my account clean.ProductOrServi
I was employed by Wendy's in Ripley, WV and was issued a money network total pay cardOn March 6, the account was locked due to a customer service representative trying to upgrade my account without my permissionWhen I called to have my account unlocked I was told that the only way to unlock it was to fax in my ID and SS cardTo my understanding they cannot ask me to fax in that information, but they insisted it was protected under the 'patriot act'I asked to speak to a supervisor to discuss another option but once I was denied to do so I was informed that I could fax in a statement saying I wanted to close my account and that I wanted a paper check mailed to my house with the remaining funds on itI faxed in the statement on March 20, and was told it would that it would take 7-business days to get my check in the mailThrough these 7-days I called multiple times to ensure that I would receive my check, and I was told by multiple customer service representatives
non authorized merchant services monthly fees being removed from either bank account or credit card or both with no authorization or services rendered
each time a block payment is issued by me another payment is taken under another name
Product_Or_Service: Merchant services terminal
Same service hereSome guy called Karthik from India takes the sales callHe also pretends to be running a larger businessIt really funny and stupid but when he directs the call to service, customer support or billing, it is still him with a different nameHe could have at least changed his voice
He also took $upfront setup feeWhat a joke!
The he has the nerve to tell me to call his number after days of not replying to his emailWhen you do call the number, you never get them....or should I say him
STAY AWAY!!!
firstdatamerchants.com/ BEWARE!!!
When I attempted to cancel my account with First Data, I was being helped by a man with a very thick middle eastern accent that I could barely understandHe was rather rude and gruff and asked me for my social security number when we already had all my banking detailsI had a little alarm go off as I thought this might be a scam, as I have been a victim before
I then asked him if I could speak with someone else, a manager or a supervisor, he told me now and that I needed to give him my SSNI asked again for a supervisor as I was not comfortable given his customer service manor and the fact that I had not used the service
He kept asking me for the top security info but I was feeling VERY vulnerable and unsafe and he was basically barking at me, so I asked him to please just cancel my account and disconnected the lineI had also asked him to please give me the number of someone I could call to discuss and he would not help me
When I contacted Customer Support they were equall
Billed for CC processing fee of $that they refused to process and reversed
Processed a credit card transaction for a customer for $23,on 08/30/By September 4th, I had not received the deposit into my bank account for the transactionI called Csutomer Service who then Had a *** *** call me regarding the transactionMr*** stated that the transaction had been suspended due to high$$ amtHe asked some questions and then determined that this was a construction transaction and they could not process itHe said to process a refund back to the customer the next day
I did so, and then today, find that they still charged me the $processing fee for a transaction that they said to refund and that they would NOT PROcessMade several calls today, to no availI am being given the run around and have been since Sept 4th
I tried to upgrade my account to a premium account for the ADP TotalPay CardThey continue to ask for identity information to upgrade the accountThis is expectedWhat is not expected is they continue to repeatedly ask for the same information again and again when they maintain a hold on the accountThey currently are holding over $(paycheck) that I'm not able to access because of the holdMy employer has even attempted to get my check release but even to date that has failedI'm facing shut off of my electricity on Monday because of this hold and I will be missing a tax payment that is due on TuesdayThe company refuses to simply end the upgrade on go back to the standard cardThis company refuses to contact me when there is a problem with the documents when I fax them the requested documents, now for the third timeThey just tell me to fax them the documents and wait to business daysI feel like my paycheck has been stolen from me
Product_Or_Service: ADP TotalPay
In 2016, I started receiving notices from this company stating that there were chargebacks I needed to attend to I immediatly called First Data Merchant Services concerning this issue because I did not have any clue of what was going on since the comany name on the documents was one I knew I had not even started Once I finally got ahold of a rep, I was informed after explaining that I in no uncertain terms did not own the company they stated I owned and operated that they could not talk to me or discuss this matter with me since this was not my account, and was hung up on When I called back I got another rep, who gave me the number for Clover and said I needed to file a report with them and have them open a ticket The rep at Clover was very helpful and also let me know that these transactions were all hand keyed into the machine in the state of CaliforniaAnd even told me that the machine was sent to an address in the state of California (I already knew I never received any equipment, nor did I authorize this account to be opened) After explaining that I have lived and worked in Jefferson City since and have not left the state to go anywhere near the state of California a ticket was put in through Clover for fraud and they closed the account Meanwhile I continued to get statements of charge backs from this company and contacted them by phone again several times and even gave them the ticket number that was put in by Clover I just got the run around, Customer reps telling me I had to rectify the issue and return the customer's money Then I started receiving notifications to dispute these transactions, since phone calls were not getting me anywhere, I faxed everything including proof of my residency for the last years, who I spoke with, how many times and dates I called as well as the dates and times I faxed over the information I still received more information After doing research myself into business registration, I found the name of the company that was on my statments registered in the state of California, and not in my name (go figure), and a I mailed copies of all documentation proving this was opened without my knowledge and clearly a case of fraud and identity theft plus a letter explaining to the President of the company what I have endured in trying to get this cleared up I thought that was all done since it's been almost a year since I received anything else from them until today 11/28/when I received a notice from First Data Merchant Services stating that they needed a substitute w-form because the TIN/account name was incorrect (no kidding, since it's not my account) and if this wasn't taken care of by 12/27/my taxes would be withheld I will be contacting the IRS tomorrow to put a fraud alert on this account and hopefully getting this straightened out with them (even if it means faxing them copies of everything including my letter to the president of First Data Merchant Services) I am am wanting to get this resolved, have First Data Merchant take anything off my credit that they may have reported and close this account I am willing to contact an attorney and take everything to them to have them deal with this company if this is not resolved
I received a call from Prestige Payments who is a direct reseller of First Data GlobalLeasing and they signed us up to start processing payments At the time of the sale I was promised great rates but what was not communicated was that we were placed into a lease that we did not no about with First Data for a month lease at $and I am being told its non cancelable
I paid Prestige $to cancel my contract and then come to find out I am still in the one with First Data for a few more years at $bucks a month and I am not even using there equipment
What so frustrating about this is that when I signed up with Prestige I was told I could cancel anytime for $but never was a I ever told I could not cancel with First DataIn fact I didn't even no what First Data was I thought I was just working with Prestige and had no idea they were having another company do the processing
I have been in business for well over years and this has been the worst experience I have ever