Please do not enter into an agreement with this companyThey will lie to you and promise everything from 0% charge in debit card use to website integrationThe moment we signed we could no longer access help for any reasonA simple phone call for assistance takes all day and problems are never resolved
1st Data is charging me for two leases on one machine that I use to process credit cards
I originally got a month lease on a credit card processing machine from 1st data two years ago I never got a copy of the contract When I tried to contact 1st date to cancel my service, I was told that I have a month leaseI never agreed to this year extension nor can I disprove it now The problem that I am facing now is that I have a machine that has been replaced because the original one quit working I returned the defective piece of equipment but after numerous phone calls and hours on the phone to be transferred to 1st Date Global leasing and back again, no one can explain why a new lease was created and how to cancel one of the leases They will not refund the money they keep taking from my account for the 2nd lease and I was told by *** of 1st Data that they can send me another machine and I can sell it but no one can cancel the lease on the returned machine This i
I WAS SCAMMED OUT OF HUNDREDS OF DOLLARS AND NOW FIRST DATA CLAIMS I OWE MONEY FOR SOMETHING I NEVER EVEN RECIEVED!
DO NOT PROCESS WITH MERCHANT INDUSTRIES OR FIRST DATA GLOBAL LEASING, THEY MAKE ALL OF THEIR MONEY THROUGH OPERATING A SCAM! I started processing credit cards with this company months ago, and it is by far the biggest mistake I have made since forming my businessI was told that I would be charged a 3.95% rate, but after the first month, I was charged over 10%! I would contact the company and the employees would instruct me that I was erroneously charged and they would reverse the chargesIt took them months, dozens of phone calls, and involving a lawyer, to finally decide to issue the refund for first portion of the money I was scammed out ofIn addition, I was supposed to receive processing equipment via first data global leasingI was told that It would not increase my rates at all, at the most they would go up $per monthAfter the first month I was charged o
Our company has processed a total of $8,through the Card Connect Payment Processing SystemHowever, the funds had been placed on hold and under review for almost business days as of todayThe process usually takes 1-Business Days, the issue is the process being untimely and the holding of funds causing the company to be sabotaged as this is a small companyThe company is continually building and not having the funds available is causing the company to turn down business calls as we can't even continually fuel our equipment on a daily basisIn addition, bills cannot be paid due to no funds being availableI have communicated consistently with representatives of Card Connnect (A First Data Company)The representatives have been very rude to me, informing me that "I will not connect you to a supervisor, but I will send one a email." I have communicated with multiple representative and have recorded emails identifying that the process should have not taken this long and the f
Relentless rude sales team continues to harass and call daily
This company calls daily, trying to sell credit card processing We have no need for this service, so I tell them that we are not interested This has been ignored and they still call daily
Once I start to tell them that we are not interested and to be removed from their list, every single sales rep hangs up on me! Not even letting me finish my sentence
I ask for a manager and they hang up on me and call again the next day as if nothing happened
I called corporate today to get this resolved and was passed around at least times to be told, there is nothing that they can do since I do not have an account with them
I clarified, so since I don't have an account, you can call my company every single day even though I have asked a dozen times to be removed from your list and the lady from customer service stated "there is nothing that we can do"
This seems borderline illegal if you ask me
My credit fees have continued to go up by as much as since I started , for example 5/1/was and in 8/1/560.03,8/1/.I called many times and never got a answerThey would say we will review my account and never call backOn top of that I get charged a monthly fee for equipment from ascentium Capitol of So after many calls and never any answers I decided I would like to cancel with first dataSo I called them to ask what would the cancellation fees be , they couldn't give me an answerI was told to fax my reqest to them , the fax never went throughSo I finally send a certified letter , which they never replied to So after months of trying to get a answer , I finally got a man to tell me the cancellation fees would be more than $Which is unheard of, I didn't realize their is a 5year lease of the equipmentSo I to terminate my agreement with First Data and Ascentium and go with a company that will treat me in a professional manner.I
Okay so I am aware that I have only on my card and I go to my local gas station today to get gas to proceed to work as my tank is on EI swipe the card and it tells me there is a network error see cashierTo me, the gas pump did not proceed to ask for additonal information thus the transaction was not valid; so I go to the gas station next to that one and swipe the cardThe pump indicates to see Cashier; I go into the store, wait my turn and swipe at the card reader in the store; it states the card has been declined so I go to my car ANGRY and called the customer service number on the back and FINALLY got a CSRI was told that the intial attempt to get gas at TATERS was a pending transaction for ALL when in fact at the pump, the transactoin did not take placeand generally when I use the card its only that would be pending NOT the entire amountSo I speak with an agent and he advised that its pending and IF I did not use the amount, It will be returned to the card i
First Data is holding closed to $6k plus of our funds and refunded to release the funds
we have an online store skipfitness in which first data provider our gateway for online purchase because we had an increase in business and sales, the holding our funds with no reasoning and disabled our accounti haven't been able to speak with someone bc no one will help or call back
This is a scamThey are partnered with Clover POS System and will not work with you, charge outrageous ETF fees for small businesses and their sales people are like used car salesmanWe were signed up by someone who sat at a bar for hours before he met with usWe received no copies of any contracts or paperwork and were lied to about everythingWe will be telling all of our customers NOT to use themHow do they have total customer complaints and Revdex.com gives them an A+ ratingLooks like the Revdex.com is another dying breed
We have a small business and use First Data to lease our credit card machineOn a previous contract our lease amount was $25.94/monthI contacted First Data when I read an article about becoming EMV (chip compliant) and was told that I would have to upgrade the pin pad to become compliantSpeaking to ***, he assured me that upgrading to the FDpin pad would bring us into compliance, but the new contract would run $per month plus $per month for the lease term of yearsI was assured this pin pad would be compliantLast year when they actually finally instituted the EMV chip cards I was told I would have to upgrade the pin pad because in fact it was not compliantThese people are suppose to help merchants avoid fraud and constantly come up with new charges for these services but this was an outright lie on the part of Mr.***I ended up buying a pin pad for $I believe these folks perpetuated fraud against me in selling me a lease that was
I had a month to month lease on a credit card terminal canceled it and returned in feb this year they are takeing moneys out every month.with no transactions being done.$in feb $in march $in april.I have made several attempts to resolve this was told I canceled my machine but the contract is still valid and if I want to cancel there is a $fee involved that I never was told of the contract or a early termination fee.It takes average min to speak to someone and its from india I think because too hard to understand ask for someone that speaks better english put on hold min same problem then they hang up.try again was told to go to a website to apply for refund no such site.they have taken $out of my checking account since feb this year with no terminal and no money submitted.I cannot afford to have them ignoring me and continue to take money I am handicapted and limited funds please help !
Product_Or_Service: credit card terminal
My card was illegally used in GeorgiaI contacted the company to dispute the $charge on my cardI was told I had days to email in information regarding the dispute or I would not receive it backI misplaced the email and called back the next day and spoke with a different rep who provided me with a completely different email to useI emailed my information that same day and received my credit about business days laterAlmost a month later the company takes the credit backI call them and I am told I did not request a new card so my claim was rejected
No one explained to me I needed to call them back to order a new cardNo one mentioned I had to get a new card for claim to be processedI called and spoke with different representatives and no one bothered to mention this to me and now I have to wait another days to receive my fundsI could not pay my phone bill and have now received a late fee because I did not have my money at the time of my automatic payment
Integrated Payment Systems Inc(IPS) was a third party vendor used by Chase and WaMu for issuing official checks and money orders The business relationship was discontinued in June, However, IPS continued to support Chase inquiries, customer inquiries, access requests, etc Effective mid-August 2016, IPS is no longer answering the phone, they are not responding to emails, voice mailboxes are full and/or they are not returning messages The following contact methods have been attempted: phone- ***, (XXX)XXX-XXXX, web address- officialcheck.com, email- ***@firstdata.com along with several personal email addresses and phone numbers
FirstData corporate headquarters was NOT helpful and acted like they had no information regarded IPS information
I need updated contact information for this company Previously contacted at:
Integrated Payment Systems Inc
XXXXX***
*** XXXXX
X-XXX-XXX-XXXX
I was offered to settler for a lesser amount and they are taking back that offer
I called on March 27th to advise my business was closing and they offered me a settlementI called back in April after my business was closed to request the a shipping label to return the equipmentI got the label, which it was not prepaid, and I bill for almost dollarswhen I called back on march, I advised them that the reason for the closure was because I am sick and I can't no longer workI was offered to settle for a lesser amount and to make payment on the lease, since there is no way out of that leasenow they are forcing me to file bankruptcy because I can't afford the for a service that they are no longer providing to me
After declining my application for payment gateway, they charged me $to close the corresponding merchant account
In order to process my application for payment gateway, I was required to sign up for a merchant account After being declined for the payment gateway and numerous requests to close the corresponding merchant account, I was charged $as a cancellation fee, for a service that was NEVER providedDespite contacting the 3rd party agent from MerchantLane, Ignite Payments, & First Data (the parent Company) regarding the deceptive practices, the charge remains
I received a money network pay card through my employer and used their app I thought to manage my money.Which they say is safe and secure.The day it was posted to my account about an hour an a half later my money was took off my card in a different city while I was asleep in the bedWhen I called customer service to see what could be done about getting my money put back on my card they said they would have to send a form through the mail and I would have to wait til they received it back and I would have to wait for another card alsoWhat made me mad was this app was through their company and they couldn't tell me how or why someone got all my information.Product_Or_Service: Money network cardOrder_Number: ***
I signed up through Bank of America and was assured by the banker that BOA handles all complaints and is responsible for this third party First Data I now have had my merchant account stopped and it is causing a hardship in my business I have explained that to risk management, *** *** and sent the requested information to [email protected] as told and nothing is moving and no communication I need to know how to resolve this quickly or stop using these merchant services all together I was told hours we are going on a week now without resolution I need to know what to do If someone will communication with me *** said its a process and he also said hours and we have gone over hoursHELP!
Product_Or_Service: service
Order_Number: none
Account_Number: agreement merchant s
First Data Merchant Services refuses to cancel my account despite many requests and continues to charge amounts without disclosing causes of charge
Our merchant account number is***
We first signed up for First Data Merchant Services on July 16, The sales representative was *** from Mega Card Solutions, IncOne year later (in July 2016), we requested to cancel our account due to the fact that we were rarely using the service and that communications errors were experienced 100% of the time we used the serviceAt that time, the sales representative we spoke to acknowledged and agreed to completely cancel our account without any charge or feeOur account was never cancelledWe were charged monthly fees regardless
Since then, the sales representative and all associates of Mega Card Solutions, Incbegan to willfully avoid our phone callsThe sales representatives did not pick up our phone calls nor respond to any form of correspondenceWhen we would
I signed the contract as CEO for a business name "***." after I sold the company they used my social number to black-mail me
In Jun/11/I signed the contract number "DocuSign Envelope ID: ***" as CEO for the corporation "***." and did not gave any type of personal guarantee
In Jun/10/I sold the *** with commerce escrow No"***" by stock transfer (CEO and stock transfer) the corporation still active
The new owner did not give his information to first data to remove my SSN and put his SSN
First data instead of following the business the contract side, they followed me as formal employee of that business
Just hope their securities and risk management department do not require a balance in case of charge backsI have not been under contract with first data since the end of June, and not processed a payment since Janruary but you think the securities department will release my funds to me'Weekly even daily phone calls provide different stories depending on the employee you're speaking to, the security and risk management department does not answer the phone, nor do they return calls as their voicemail states they doIt seems this company tries to consistently give the consumers the run around in hopes they will give up I would not recommend to anyone ever
Product_Or_Service: Debit credit processor
Account_Number: MID XXXXXXXXXXX
Please do not enter into an agreement with this companyThey will lie to you and promise everything from 0% charge in debit card use to website integrationThe moment we signed we could no longer access help for any reasonA simple phone call for assistance takes all day and problems are never resolved
1st Data is charging me for two leases on one machine that I use to process credit cards
I originally got a month lease on a credit card processing machine from 1st data two years ago I never got a copy of the contract When I tried to contact 1st date to cancel my service, I was told that I have a month leaseI never agreed to this year extension nor can I disprove it now The problem that I am facing now is that I have a machine that has been replaced because the original one quit working I returned the defective piece of equipment but after numerous phone calls and hours on the phone to be transferred to 1st Date Global leasing and back again, no one can explain why a new lease was created and how to cancel one of the leases They will not refund the money they keep taking from my account for the 2nd lease and I was told by *** of 1st Data that they can send me another machine and I can sell it but no one can cancel the lease on the returned machine This i
I WAS SCAMMED OUT OF HUNDREDS OF DOLLARS AND NOW FIRST DATA CLAIMS I OWE MONEY FOR SOMETHING I NEVER EVEN RECIEVED!
DO NOT PROCESS WITH MERCHANT INDUSTRIES OR FIRST DATA GLOBAL LEASING, THEY MAKE ALL OF THEIR MONEY THROUGH OPERATING A SCAM! I started processing credit cards with this company months ago, and it is by far the biggest mistake I have made since forming my businessI was told that I would be charged a 3.95% rate, but after the first month, I was charged over 10%! I would contact the company and the employees would instruct me that I was erroneously charged and they would reverse the chargesIt took them months, dozens of phone calls, and involving a lawyer, to finally decide to issue the refund for first portion of the money I was scammed out ofIn addition, I was supposed to receive processing equipment via first data global leasingI was told that It would not increase my rates at all, at the most they would go up $per monthAfter the first month I was charged o
Our company has processed a total of $8,through the Card Connect Payment Processing SystemHowever, the funds had been placed on hold and under review for almost business days as of todayThe process usually takes 1-Business Days, the issue is the process being untimely and the holding of funds causing the company to be sabotaged as this is a small companyThe company is continually building and not having the funds available is causing the company to turn down business calls as we can't even continually fuel our equipment on a daily basisIn addition, bills cannot be paid due to no funds being availableI have communicated consistently with representatives of Card Connnect (A First Data Company)The representatives have been very rude to me, informing me that "I will not connect you to a supervisor, but I will send one a email." I have communicated with multiple representative and have recorded emails identifying that the process should have not taken this long and the f
Relentless rude sales team continues to harass and call daily
This company calls daily, trying to sell credit card processing We have no need for this service, so I tell them that we are not interested This has been ignored and they still call daily
Once I start to tell them that we are not interested and to be removed from their list, every single sales rep hangs up on me! Not even letting me finish my sentence
I ask for a manager and they hang up on me and call again the next day as if nothing happened
I called corporate today to get this resolved and was passed around at least times to be told, there is nothing that they can do since I do not have an account with them
I clarified, so since I don't have an account, you can call my company every single day even though I have asked a dozen times to be removed from your list and the lady from customer service stated "there is nothing that we can do"
This seems borderline illegal if you ask me
My credit fees have continued to go up by as much as since I started , for example 5/1/was and in 8/1/560.03,8/1/.I called many times and never got a answerThey would say we will review my account and never call backOn top of that I get charged a monthly fee for equipment from ascentium Capitol of So after many calls and never any answers I decided I would like to cancel with first dataSo I called them to ask what would the cancellation fees be , they couldn't give me an answerI was told to fax my reqest to them , the fax never went throughSo I finally send a certified letter , which they never replied to So after months of trying to get a answer , I finally got a man to tell me the cancellation fees would be more than $Which is unheard of, I didn't realize their is a 5year lease of the equipmentSo I to terminate my agreement with First Data and Ascentium and go with a company that will treat me in a professional manner.I
Okay so I am aware that I have only on my card and I go to my local gas station today to get gas to proceed to work as my tank is on EI swipe the card and it tells me there is a network error see cashierTo me, the gas pump did not proceed to ask for additonal information thus the transaction was not valid; so I go to the gas station next to that one and swipe the cardThe pump indicates to see Cashier; I go into the store, wait my turn and swipe at the card reader in the store; it states the card has been declined so I go to my car ANGRY and called the customer service number on the back and FINALLY got a CSRI was told that the intial attempt to get gas at TATERS was a pending transaction for ALL when in fact at the pump, the transactoin did not take placeand generally when I use the card its only that would be pending NOT the entire amountSo I speak with an agent and he advised that its pending and IF I did not use the amount, It will be returned to the card i
First Data is holding closed to $6k plus of our funds and refunded to release the funds
we have an online store skipfitness in which first data provider our gateway for online purchase because we had an increase in business and sales, the holding our funds with no reasoning and disabled our accounti haven't been able to speak with someone bc no one will help or call back
This is a scamThey are partnered with Clover POS System and will not work with you, charge outrageous ETF fees for small businesses and their sales people are like used car salesmanWe were signed up by someone who sat at a bar for hours before he met with usWe received no copies of any contracts or paperwork and were lied to about everythingWe will be telling all of our customers NOT to use themHow do they have total customer complaints and Revdex.com gives them an A+ ratingLooks like the Revdex.com is another dying breed
We have a small business and use First Data to lease our credit card machineOn a previous contract our lease amount was $25.94/monthI contacted First Data when I read an article about becoming EMV (chip compliant) and was told that I would have to upgrade the pin pad to become compliantSpeaking to ***, he assured me that upgrading to the FDpin pad would bring us into compliance, but the new contract would run $per month plus $per month for the lease term of yearsI was assured this pin pad would be compliantLast year when they actually finally instituted the EMV chip cards I was told I would have to upgrade the pin pad because in fact it was not compliantThese people are suppose to help merchants avoid fraud and constantly come up with new charges for these services but this was an outright lie on the part of Mr.***I ended up buying a pin pad for $I believe these folks perpetuated fraud against me in selling me a lease that was
I had a month to month lease on a credit card terminal canceled it and returned in feb this year they are takeing moneys out every month.with no transactions being done.$in feb $in march $in april.I have made several attempts to resolve this was told I canceled my machine but the contract is still valid and if I want to cancel there is a $fee involved that I never was told of the contract or a early termination fee.It takes average min to speak to someone and its from india I think because too hard to understand ask for someone that speaks better english put on hold min same problem then they hang up.try again was told to go to a website to apply for refund no such site.they have taken $out of my checking account since feb this year with no terminal and no money submitted.I cannot afford to have them ignoring me and continue to take money I am handicapted and limited funds please help !
Product_Or_Service: credit card terminal
My card was illegally used in GeorgiaI contacted the company to dispute the $charge on my cardI was told I had days to email in information regarding the dispute or I would not receive it backI misplaced the email and called back the next day and spoke with a different rep who provided me with a completely different email to useI emailed my information that same day and received my credit about business days laterAlmost a month later the company takes the credit backI call them and I am told I did not request a new card so my claim was rejected
No one explained to me I needed to call them back to order a new cardNo one mentioned I had to get a new card for claim to be processedI called and spoke with different representatives and no one bothered to mention this to me and now I have to wait another days to receive my fundsI could not pay my phone bill and have now received a late fee because I did not have my money at the time of my automatic payment
Integrated Payment Systems Inc(IPS) was a third party vendor used by Chase and WaMu for issuing official checks and money orders The business relationship was discontinued in June, However, IPS continued to support Chase inquiries, customer inquiries, access requests, etc Effective mid-August 2016, IPS is no longer answering the phone, they are not responding to emails, voice mailboxes are full and/or they are not returning messages The following contact methods have been attempted: phone- ***, (XXX)XXX-XXXX, web address- officialcheck.com, email- ***@firstdata.com along with several personal email addresses and phone numbers
FirstData corporate headquarters was NOT helpful and acted like they had no information regarded IPS information
I need updated contact information for this company Previously contacted at:
Integrated Payment Systems Inc
XXXXX***
*** XXXXX
X-XXX-XXX-XXXX
I was offered to settler for a lesser amount and they are taking back that offer
I called on March 27th to advise my business was closing and they offered me a settlementI called back in April after my business was closed to request the a shipping label to return the equipmentI got the label, which it was not prepaid, and I bill for almost dollarswhen I called back on march, I advised them that the reason for the closure was because I am sick and I can't no longer workI was offered to settle for a lesser amount and to make payment on the lease, since there is no way out of that leasenow they are forcing me to file bankruptcy because I can't afford the for a service that they are no longer providing to me
After declining my application for payment gateway, they charged me $to close the corresponding merchant account
In order to process my application for payment gateway, I was required to sign up for a merchant account After being declined for the payment gateway and numerous requests to close the corresponding merchant account, I was charged $as a cancellation fee, for a service that was NEVER providedDespite contacting the 3rd party agent from MerchantLane, Ignite Payments, & First Data (the parent Company) regarding the deceptive practices, the charge remains
I received a money network pay card through my employer and used their app I thought to manage my money.Which they say is safe and secure.The day it was posted to my account about an hour an a half later my money was took off my card in a different city while I was asleep in the bedWhen I called customer service to see what could be done about getting my money put back on my card they said they would have to send a form through the mail and I would have to wait til they received it back and I would have to wait for another card alsoWhat made me mad was this app was through their company and they couldn't tell me how or why someone got all my information.Product_Or_Service: Money network cardOrder_Number: ***
I signed up through Bank of America and was assured by the banker that BOA handles all complaints and is responsible for this third party First Data I now have had my merchant account stopped and it is causing a hardship in my business I have explained that to risk management, *** *** and sent the requested information to [email protected] as told and nothing is moving and no communication I need to know how to resolve this quickly or stop using these merchant services all together I was told hours we are going on a week now without resolution I need to know what to do If someone will communication with me *** said its a process and he also said hours and we have gone over hoursHELP!
Product_Or_Service: service
Order_Number: none
Account_Number: agreement merchant s
First Data Merchant Services refuses to cancel my account despite many requests and continues to charge amounts without disclosing causes of charge
Our merchant account number is***
We first signed up for First Data Merchant Services on July 16, The sales representative was *** from Mega Card Solutions, IncOne year later (in July 2016), we requested to cancel our account due to the fact that we were rarely using the service and that communications errors were experienced 100% of the time we used the serviceAt that time, the sales representative we spoke to acknowledged and agreed to completely cancel our account without any charge or feeOur account was never cancelledWe were charged monthly fees regardless
Since then, the sales representative and all associates of Mega Card Solutions, Incbegan to willfully avoid our phone callsThe sales representatives did not pick up our phone calls nor respond to any form of correspondenceWhen we would
I signed the contract as CEO for a business name "***." after I sold the company they used my social number to black-mail me
In Jun/11/I signed the contract number "DocuSign Envelope ID: ***" as CEO for the corporation "***." and did not gave any type of personal guarantee
In Jun/10/I sold the *** with commerce escrow No"***" by stock transfer (CEO and stock transfer) the corporation still active
The new owner did not give his information to first data to remove my SSN and put his SSN
First data instead of following the business the contract side, they followed me as formal employee of that business
Just hope their securities and risk management department do not require a balance in case of charge backsI have not been under contract with first data since the end of June, and not processed a payment since Janruary but you think the securities department will release my funds to me'Weekly even daily phone calls provide different stories depending on the employee you're speaking to, the security and risk management department does not answer the phone, nor do they return calls as their voicemail states they doIt seems this company tries to consistently give the consumers the run around in hopes they will give up I would not recommend to anyone ever
Product_Or_Service: Debit credit processor
Account_Number: MID XXXXXXXXXXX