My pay card expired at the end of NovemberI called when I had not received it before the expiration date and was told it was in the mailI woul get it the first or second week of DecemberI did not receive itI called again and asked how to get my money and they told me to use one of their checksI was given a temporary card number and told to use that for the checkIt did not workAfter I was disconnected by two different representatives I asked my store manager for assistanceHe calledI ended up having to use the expired card numberI was told on more than one occasion that I could still use the card after the expiration date, which I knew was falseAfter two hours I was able to cash the checkThey told me since I hadn't received the card that it would be cancelled and a new one would be issuedAlso I was told I would receive this one in to business daysI have not, so I called again and was told it could be up to tenI have been lied to and passed around from re
First Data has stolen money from us and refuses to give it back They authorize charges, the customer leaves the store with merchandise, and then they don't transfer the money into our bank account We have been trying for months to resolve this and all we get are agents on the other line who keep asking the same questions, continue to give us non-information, continue to transfer us to people who can'e help us, and around and around it goes Meanwhile, they have tens of thousands of our dollars and there are countless customers who have walked out of our store without having to pay for the merchandise because of First Data's fraudulent practices of authorizing sales and not transferring the money into our merchant account I am just one merchant There must be many others out there who are supporting Frank B***'s $120,000,salary - all at the expense of hard working merchants like us It's unjust and obscene and someone needs to rectify this
I used a CC Processing machine from this company, and once the business was closed all corresponding accounts were closed as wellApparently, this company has been collecting a charge on my account for over years without a true attempt to contact meIt was not until I received my Credit Score (which has always been in great condition) that I saw that this company has put a Lease foreclosure on my credit without my knowledgeOnce I found out who they were and what they wanted, they not only wanted their machine back, they also want over $1,for services, which they have not been providing given that the company which used this machine has been closed since June of I am a student who is trying to get my student loan refinanced and find it absurd that a company would put such a lean on a credit without the knowledge of the clientIn an attempt to get rid of them without taking harsh actions, I have agreed to pay the amount of they remove this from my creditI have now
decieveing you,not declosing imformation which would make you decline their service.*** your questions not to give you honest imformation.hiding important imformation not to disclose hidden fees.chargeing me dollars for three months processing worth of credit card services
I was in dialogue with a company name UniFund in New York about a loan facility for my company (A & J Logistics LLC) We started talking and some pertinent information was gathered from me but we did not proceed any further with the discussions as I had made other arrangements In February I received correspondence about a lease agreement which I knew nothing about and I fell was a spam mail, only to see money being deducted from my Account as lease for a Card Service to First Data Global Leasing (FDGL) Upon realizing what was happening, I then call Unifund in New York to resolve the situation and was told it was a one only verification process and the money would be refunded to the account I then told them I was no longer interested in the facility they were offering, but I again saw them make deducts in March and April ( ($& $respectively ) with the same promise, but this time if was not done I was of the opinion that when I told them I was no longer interested
I cancelled merchant service with First Data since August It has been years and I am still being charged for the monthly services
I called and cancelled the merchant services with First Data since August Months later, I was still being charged for the monthly services fee so I called again and was explicitly told that it would be taken care off and I should received the refund within days
I thought that everything was taken care of and totally forgot about this Well, years later my bank account was still being charged for the monthly services that I no longer used When I called, someone again promised that the monthly charges would be immediately stopped and I should get a refund but she could not tell how much that would be since it was longer than a year
Guest what? After years, as of today (March 6, 2018), I am still being charged $every month from this First Data company
I called again Explained everything to a lady on the phone
Have yet to receive an update on my dispute filed 1/20/
On 1/20/I filed a dispute with First Data on a security service ATM that was out of money yet still charged my account I have yet to receive any type of update nor my provisional credit which was promised to me within the first days of filing my dispute I have contacted them several times through the phone and each time either been hung up on or given the runaround buy one of their supervisors
I received two unauthorized ACH charges to my checking account from NA Bancard on December 22nd and December 23rd of $eachI had cancelled with this company on November 1st and filled out their online form as they requested and they have no right to charge mePlease help me get my $refundedThank you
Product_Or_Service: Pay Anywhere
Closed account due to many customer service issues I hadOur account was paid in full- month later they sent a collections letter we owed $
Had two merchant accounts - tru green maintenance and tru organics/ closed account about month ago -received confirmation letter that account was closedToday I received collections letter that I owed $of which was a collections chargeI never knew I owed any money and the nerve to send to collections without informing me first they had an issueHow could they operated business like thisI had
Many customer service issues and it was s nightmare trying to get reports and then waiting days for money to go into my accounts with the merchant processingMy sales rep was faith Sherman who was great at the beginning but then did not follow up when I had issues and wanted to cancel services
Terrible, terrible, terrible is all I can sayThey add unauthorized and optional fees to your account without your permission"For example, this month they added a $monthly fee for their new service they call "insightics" without our permissionWhen we called and questioned it, they refused to cancel the service and asserted we had approved the fee when we didn't respond to their mail in offer to add it(that we never received)How absurd is that? Then they refused to cancel the service saying we needed to speak with someone else who wasn't in - "please call back"
So in summary, they added an optional service to our account without permission, refused to cancel it, and didn't even provide login information so we couldn't use it if we wanted too, which we don't
The employee we spoke with also refused to identify herself more than saying her name was LindaWe asked for her employee number and she said she didn't have oneNo doubt there is more than one "Linda" working there
Hopefully you can find a more honest and trustworthy credit card processor for your business
You should check out their Revdex.com history too
Good luck
Owner was put into a lyear lease agreement unawares
Owner talked to her Bank of America consultant about credit card solutions for her business She was told they had a solution and and transferred her to "another department" which turned out to be another company altogether which preceded to get her information and sent her a device that would run credit cards and take a small percentage Was unaware of entering into a year lease agreement as well as a device that does not meet her needs Device has not been used in over a year but still paying lease every month
first data hadn't released any of my charges that total up to I can't reach anyone I feel like they are giving me the run around about my money
I signed up with first data for my tax business that contracts with different business to offer to my clientsI did a dba for my tax business for emergency road side assistanceI charged my clients services for road side assistance and first data held all my fees by saying that I had to start a Ein with roadside assistanceThey then held all my fees for monthsI called in April and they said they would release worth my fees they just didn't know where to send itI then asked them what happened to the rest of the money they said they didn't knowIt seems as the Security department held half my money and batching and funding has the rest but batching and funding won't talk to me because I have a case with the security departmentAs a result all of my money is being heldBatching had tried to release worth of money when
We request your department can help us to demand and order Ms*** *** to release our funds in the amount of $22,and compensate our damages
*** ***a New York corporation with business address at *** ***,*** has a merchant processing agreement with Citibank Merchant Services dated 12/14/Recently, *** *** who is the staff of the Risk Monitoring Department of First Data Merchant Services, LLC, unitarily and baselessly breached the contract and illegally and improperly hold the funds in the amount of $22,of*s account*** *** discriminated against the staffs and has no professional ethics when she dealt with the issues with us! She should be fired and disciplined! The details are as the following:***Tax & Accounting is an accounting firm retained by ***, Lee& Associates (the law firm) for long-term accounting servicesWe provide tax and accounting services including but n
I started a new business and needed a company to process credit card transactionsI met with *** ***, of First Data, at my bankWe talked about First Data's services and feesI was told the only fee was what the credit card company charged for the transaction plus .5% to First DataI was told there were NO OTHER FEESShortly after signing up with First Data I received a NSF letter from my bank saying there was not enough money in my account to pay the fees taken from my account by First DataI explained to my bank that I was told no fees by First DataMy bank refunded my account for the NSF feeI called *** and told her I didn't like being lied to about fees and would no longer need her services and expected a refund of the funds they took from my account without my permissionThese funds were not returnedI've tried several times to contact ***She will not return my callsMy bank has also tried to get First Data to return my money to no availFirst Data sent a
First Data owes me 5,after having frozen my account about a year and a half agoI recieved a letter from them with instructions on what to do to collect my fundsI filled it out and sent the letter in and received a check payable to my now out of business company, Buchh Web ServiceI no longer have this business and do not have a business account to be able to deposit this checkI am writing this complaint because I can not get in touch with First Data to request that they send me a check made out to my name and not the business nameI receive a voice mail from them and they will not return my callThis company's customer service is atrocious
Product_Or_Service: Credit Card Processing
*** promised to deliver good service and provide a reasonably priced service to process our credit card payments
They called and said they were re-programming our credit card machines and then confirmed that they had been reprogrammedWe understood that this meant that they processing our credit card payments and they started to charge us monthly processing fees
We later found out that the machines were not reprogrammed and that the old company was still processing our payments
The only reason we found out that they were not processing our payments was when the other company cancelled their service (at our request) and our machines were giving error messages
After calling *** and telling them our machines were not working, and their technical department could not fix them, we discovered they had not been processing our cards, and rep could not explain why the were not doing so when they had told us they had successfully re-programmed our machines
*** rep did
On March 17th I signed on to Bank of America Money Network online and transferred $to be deposited in my newly opened bank account with Bank of America CheckingI opted to open a checking account of the same bank figuring on it being simpler to make transfers and possibly fasterAfter about two weeks I noticed that the money had not been deposited into my checking accountTherefore I called the bank where my checking account was and asked if they had received the deposit.Unfortunately they had notWe were then told that the transfer did not go through because I had used the wrong transfer/routing numberTherefore, the money should have been credited back to our Bank of America Money Network account, but it has notAfter many emails and phone calls neither the Bank of America Checking Account bank nor Bank of America Money Network want to return this missing money, as both claim they do not have the money and that the other has itWe were not informed by either institution
They have my money and will not release the funds nor activate my debt card which contains the fundsThey do have ( verified more than once)all my pertinent informationThe funds are my child support which was originally collected by Support KiddsSince I have not been able to activate my debit card, which was the second one they issuedfirst one was fine and used it up untl it expiredI have called various locations of this business, spoken to various personnel, written letters and sent certified for signatureThey told me, upon several occassions that they do not honor mail sent by us postal serviceThe mail is either lost or returnedas they have moved locations from the address that they told me to send themail toNO new addresses know or revealedUS Postal service comsumner affairs has tried to assist and research but to no availI have a lawyer who spoke with themthe end of NOvember 2016, then sent a letter to them on december 5, NO responseI have copioes
My company Flemings Prime Steakhouse issued me a debit card that the company puts my vacation on approximately times a yearAdditionally, as a server, there are some occasions where my daily take home pay does not exceed the minimum wage scale and as such I will sometimes receive a small amount of money as compensationThe problem is the card was issued to me without a monthly fee, but the Money Network cardholder services has been charging me a $feeThey said my card was transferred over to a checking account designation because I either no longer work for the company or had interrupted (not regular monthly deposits)And I stated before, my card would never have regular monthly deposits nor have I left the company ( I have been with Flemings for years )In other words, on both accounts the mistakes were made by the Money Network people and yet they refuse to refund the daily fees that have been taken from my account
Needless to say, after months FD did not earn my business, so when I call to cancel is when I find out the "no early termination fee" is just for the merchant services department, and I have been locked into a month lease as that is a separate entity of the company! Of course none of this was disclosed by the slimy salesman, and absolutely everything out of his mouth was complete and utter liesAfter LOTS of emails and hours on the phone - being passed between different departments of FD and base solutions, they finally agreed to buy out my contract, since the slime-ball salesman agreed to "give up his commission on the deal"I thought I was dealing with my bank of America.find out through United Card Solutions I signed a contractI knew I sign oneThe other two I did notNow United Card Solutions is add more fees each monthI have been scammedI paid to my bank to stop taking charges outThis is just fees without using this company that's not counting the mont
My pay card expired at the end of NovemberI called when I had not received it before the expiration date and was told it was in the mailI woul get it the first or second week of DecemberI did not receive itI called again and asked how to get my money and they told me to use one of their checksI was given a temporary card number and told to use that for the checkIt did not workAfter I was disconnected by two different representatives I asked my store manager for assistanceHe calledI ended up having to use the expired card numberI was told on more than one occasion that I could still use the card after the expiration date, which I knew was falseAfter two hours I was able to cash the checkThey told me since I hadn't received the card that it would be cancelled and a new one would be issuedAlso I was told I would receive this one in to business daysI have not, so I called again and was told it could be up to tenI have been lied to and passed around from re
First Data has stolen money from us and refuses to give it back They authorize charges, the customer leaves the store with merchandise, and then they don't transfer the money into our bank account We have been trying for months to resolve this and all we get are agents on the other line who keep asking the same questions, continue to give us non-information, continue to transfer us to people who can'e help us, and around and around it goes Meanwhile, they have tens of thousands of our dollars and there are countless customers who have walked out of our store without having to pay for the merchandise because of First Data's fraudulent practices of authorizing sales and not transferring the money into our merchant account I am just one merchant There must be many others out there who are supporting Frank B***'s $120,000,salary - all at the expense of hard working merchants like us It's unjust and obscene and someone needs to rectify this
I used a CC Processing machine from this company, and once the business was closed all corresponding accounts were closed as wellApparently, this company has been collecting a charge on my account for over years without a true attempt to contact meIt was not until I received my Credit Score (which has always been in great condition) that I saw that this company has put a Lease foreclosure on my credit without my knowledgeOnce I found out who they were and what they wanted, they not only wanted their machine back, they also want over $1,for services, which they have not been providing given that the company which used this machine has been closed since June of I am a student who is trying to get my student loan refinanced and find it absurd that a company would put such a lean on a credit without the knowledge of the clientIn an attempt to get rid of them without taking harsh actions, I have agreed to pay the amount of they remove this from my creditI have now
decieveing you,not declosing imformation which would make you decline their service.*** your questions not to give you honest imformation.hiding important imformation not to disclose hidden fees.chargeing me dollars for three months processing worth of credit card services
I was in dialogue with a company name UniFund in New York about a loan facility for my company (A & J Logistics LLC) We started talking and some pertinent information was gathered from me but we did not proceed any further with the discussions as I had made other arrangements In February I received correspondence about a lease agreement which I knew nothing about and I fell was a spam mail, only to see money being deducted from my Account as lease for a Card Service to First Data Global Leasing (FDGL) Upon realizing what was happening, I then call Unifund in New York to resolve the situation and was told it was a one only verification process and the money would be refunded to the account I then told them I was no longer interested in the facility they were offering, but I again saw them make deducts in March and April ( ($& $respectively ) with the same promise, but this time if was not done I was of the opinion that when I told them I was no longer interested
I cancelled merchant service with First Data since August It has been years and I am still being charged for the monthly services
I called and cancelled the merchant services with First Data since August Months later, I was still being charged for the monthly services fee so I called again and was explicitly told that it would be taken care off and I should received the refund within days
I thought that everything was taken care of and totally forgot about this Well, years later my bank account was still being charged for the monthly services that I no longer used When I called, someone again promised that the monthly charges would be immediately stopped and I should get a refund but she could not tell how much that would be since it was longer than a year
Guest what? After years, as of today (March 6, 2018), I am still being charged $every month from this First Data company
I called again Explained everything to a lady on the phone
Have yet to receive an update on my dispute filed 1/20/
On 1/20/I filed a dispute with First Data on a security service ATM that was out of money yet still charged my account I have yet to receive any type of update nor my provisional credit which was promised to me within the first days of filing my dispute I have contacted them several times through the phone and each time either been hung up on or given the runaround buy one of their supervisors
I received two unauthorized ACH charges to my checking account from NA Bancard on December 22nd and December 23rd of $eachI had cancelled with this company on November 1st and filled out their online form as they requested and they have no right to charge mePlease help me get my $refundedThank you
Product_Or_Service: Pay Anywhere
Closed account due to many customer service issues I hadOur account was paid in full- month later they sent a collections letter we owed $
Had two merchant accounts - tru green maintenance and tru organics/ closed account about month ago -received confirmation letter that account was closedToday I received collections letter that I owed $of which was a collections chargeI never knew I owed any money and the nerve to send to collections without informing me first they had an issueHow could they operated business like thisI had
Many customer service issues and it was s nightmare trying to get reports and then waiting days for money to go into my accounts with the merchant processingMy sales rep was faith Sherman who was great at the beginning but then did not follow up when I had issues and wanted to cancel services
Terrible, terrible, terrible is all I can sayThey add unauthorized and optional fees to your account without your permission"For example, this month they added a $monthly fee for their new service they call "insightics" without our permissionWhen we called and questioned it, they refused to cancel the service and asserted we had approved the fee when we didn't respond to their mail in offer to add it(that we never received)How absurd is that? Then they refused to cancel the service saying we needed to speak with someone else who wasn't in - "please call back"
So in summary, they added an optional service to our account without permission, refused to cancel it, and didn't even provide login information so we couldn't use it if we wanted too, which we don't
The employee we spoke with also refused to identify herself more than saying her name was LindaWe asked for her employee number and she said she didn't have oneNo doubt there is more than one "Linda" working there
Hopefully you can find a more honest and trustworthy credit card processor for your business
You should check out their Revdex.com history too
Good luck
Owner was put into a lyear lease agreement unawares
Owner talked to her Bank of America consultant about credit card solutions for her business She was told they had a solution and and transferred her to "another department" which turned out to be another company altogether which preceded to get her information and sent her a device that would run credit cards and take a small percentage Was unaware of entering into a year lease agreement as well as a device that does not meet her needs Device has not been used in over a year but still paying lease every month
first data hadn't released any of my charges that total up to I can't reach anyone I feel like they are giving me the run around about my money
I signed up with first data for my tax business that contracts with different business to offer to my clientsI did a dba for my tax business for emergency road side assistanceI charged my clients services for road side assistance and first data held all my fees by saying that I had to start a Ein with roadside assistanceThey then held all my fees for monthsI called in April and they said they would release worth my fees they just didn't know where to send itI then asked them what happened to the rest of the money they said they didn't knowIt seems as the Security department held half my money and batching and funding has the rest but batching and funding won't talk to me because I have a case with the security departmentAs a result all of my money is being heldBatching had tried to release worth of money when
We request your department can help us to demand and order Ms*** *** to release our funds in the amount of $22,and compensate our damages
*s account*** *** discriminated against the staffs and has no professional ethics when she dealt with the issues with us! She should be fired and disciplined! The details are as the following:***Tax & Accounting is an accounting firm retained by ***, Lee& Associates (the law firm) for long-term accounting servicesWe provide tax and accounting services including but n
*** ***a New York corporation with business address at *** ***,*** has a merchant processing agreement with Citibank Merchant Services dated 12/14/Recently, *** *** who is the staff of the Risk Monitoring Department of First Data Merchant Services, LLC, unitarily and baselessly breached the contract and illegally and improperly hold the funds in the amount of $22,of
I started a new business and needed a company to process credit card transactionsI met with *** ***, of First Data, at my bankWe talked about First Data's services and feesI was told the only fee was what the credit card company charged for the transaction plus .5% to First DataI was told there were NO OTHER FEESShortly after signing up with First Data I received a NSF letter from my bank saying there was not enough money in my account to pay the fees taken from my account by First DataI explained to my bank that I was told no fees by First DataMy bank refunded my account for the NSF feeI called *** and told her I didn't like being lied to about fees and would no longer need her services and expected a refund of the funds they took from my account without my permissionThese funds were not returnedI've tried several times to contact ***She will not return my callsMy bank has also tried to get First Data to return my money to no availFirst Data sent a
First Data owes me 5,after having frozen my account about a year and a half agoI recieved a letter from them with instructions on what to do to collect my fundsI filled it out and sent the letter in and received a check payable to my now out of business company, Buchh Web ServiceI no longer have this business and do not have a business account to be able to deposit this checkI am writing this complaint because I can not get in touch with First Data to request that they send me a check made out to my name and not the business nameI receive a voice mail from them and they will not return my callThis company's customer service is atrocious
Product_Or_Service: Credit Card Processing
*** promised to deliver good service and provide a reasonably priced service to process our credit card payments
They called and said they were re-programming our credit card machines and then confirmed that they had been reprogrammedWe understood that this meant that they processing our credit card payments and they started to charge us monthly processing fees
We later found out that the machines were not reprogrammed and that the old company was still processing our payments
The only reason we found out that they were not processing our payments was when the other company cancelled their service (at our request) and our machines were giving error messages
After calling *** and telling them our machines were not working, and their technical department could not fix them, we discovered they had not been processing our cards, and rep could not explain why the were not doing so when they had told us they had successfully re-programmed our machines
*** rep did
On March 17th I signed on to Bank of America Money Network online and transferred $to be deposited in my newly opened bank account with Bank of America CheckingI opted to open a checking account of the same bank figuring on it being simpler to make transfers and possibly fasterAfter about two weeks I noticed that the money had not been deposited into my checking accountTherefore I called the bank where my checking account was and asked if they had received the deposit.Unfortunately they had notWe were then told that the transfer did not go through because I had used the wrong transfer/routing numberTherefore, the money should have been credited back to our Bank of America Money Network account, but it has notAfter many emails and phone calls neither the Bank of America Checking Account bank nor Bank of America Money Network want to return this missing money, as both claim they do not have the money and that the other has itWe were not informed by either institution
They have my money and will not release the funds nor activate my debt card which contains the fundsThey do have ( verified more than once)all my pertinent informationThe funds are my child support which was originally collected by Support KiddsSince I have not been able to activate my debit card, which was the second one they issuedfirst one was fine and used it up untl it expiredI have called various locations of this business, spoken to various personnel, written letters and sent certified for signatureThey told me, upon several occassions that they do not honor mail sent by us postal serviceThe mail is either lost or returnedas they have moved locations from the address that they told me to send themail toNO new addresses know or revealedUS Postal service comsumner affairs has tried to assist and research but to no availI have a lawyer who spoke with themthe end of NOvember 2016, then sent a letter to them on december 5, NO responseI have copioes
My company Flemings Prime Steakhouse issued me a debit card that the company puts my vacation on approximately times a yearAdditionally, as a server, there are some occasions where my daily take home pay does not exceed the minimum wage scale and as such I will sometimes receive a small amount of money as compensationThe problem is the card was issued to me without a monthly fee, but the Money Network cardholder services has been charging me a $feeThey said my card was transferred over to a checking account designation because I either no longer work for the company or had interrupted (not regular monthly deposits)And I stated before, my card would never have regular monthly deposits nor have I left the company ( I have been with Flemings for years )In other words, on both accounts the mistakes were made by the Money Network people and yet they refuse to refund the daily fees that have been taken from my account
Needless to say, after months FD did not earn my business, so when I call to cancel is when I find out the "no early termination fee" is just for the merchant services department, and I have been locked into a month lease as that is a separate entity of the company! Of course none of this was disclosed by the slimy salesman, and absolutely everything out of his mouth was complete and utter liesAfter LOTS of emails and hours on the phone - being passed between different departments of FD and base solutions, they finally agreed to buy out my contract, since the slime-ball salesman agreed to "give up his commission on the deal"I thought I was dealing with my bank of America.find out through United Card Solutions I signed a contractI knew I sign oneThe other two I did notNow United Card Solutions is add more fees each monthI have been scammedI paid to my bank to stop taking charges outThis is just fees without using this company that's not counting the mont