leased a credit card machine from First Data , business is out of business but cant cancel machine
Product_Or_Service: credit card machine
Account_Number: XXXXXXXXXXXXX
I was first approached by a Sales Repnamed ***, he sold me a credit card machine and told me multiple times that I was not going to be under a leaseOnce I received the product via mail I then saw in the paperwork of the first bill provided that I was under a leaseNot wanting to be under a lease I did not use or connect the credit card machine for over a monthLater, another Sales Rep named *** came to my shop and convinced me to use it promising that I would save more money with this credit card machine versus Square which is what I was using prior to themAlso he said the money would me available in my account immediatelyLater I noticed the money would take several days to clear and appear in my accountAlso the credit card machine began malfunctioning and it kept getting stuck on the number I tried contacting them on several occasions to try and resolve this issue so they could either replace the faulty credit card machine, fix the one they gave me or just end t
Smart Card Merchant Services, sales for first Data, misrepresented their product It was sold as a retail system However, it is designed for restaurant application, and we are a clothing store When notified of concern, they apologized for the first system and tried to send us "Clover" and asked us to "just try it" This system has never been opened or usedWe've attempted calling, but calls are not returned services Money was deducted from bank accounts that wasn't agreed to I don't know what I'm paying for I was to receive a credit of $1594, which never came
Product_Or_Service: POS
Account_Number: ***
My machine was not working so I called and they suggested to me to get a phone line just for the machine, so I did and the machine was still not working and I had the machine for about months out of the months the machine did not work for I called to see if I could get out of my contract and they were nasty with me and of course they said noSo here I am
Product_Or_Service: First Data fmodel credit card machine
Order_Number: XXXXXXXXXXXX
Account_Number: XXX-XXXXXXX-XXX
they refuse to fund my bank for a processed transaction
I put through a large transactionthey held the funds for almost a week in their security department where no human ever answers the phonei left many messages which of course were not returnedfinally I got through to someone and they told me they are unable to process the transaction because of the large volume and the funds will be returned to the customeri already delivered the products and now that the funds were returned to the customer I am left with nothingim out the money and the goods
This company practices unfair and possibly illegal practices,WE literally got put out of business because they are holding over 10000$ for no reason
We have been in business for less that days, some how much to our amazement exceeded any and all expectations of success99% of our business is writing music for other artist, we spoke with our sales rep and everything was cool, explained our business model explained how it worked, built an entire website (which isn't fully even paid for yet) every thing was approved and we where told we where goodIn our head awesome, we had to download an app and enter in the data in required fieldsthe first week we where amazed to see we did over in businesseverything went fine, I'm our eyes we had new problems, we had expected to do much less business, the only thing we where thinking is how are we going to keep up, we still where working on basic issues like which accountant, which lawyer, and that we where going to work around the
This company is a scamThey tricked meThey told me no hard inquiry no credit checkThey also never told me about a charge
I never signed the document the salesman forged the signatureSecond thing is they never told me about a charge for the right to use their softwarethey never sent me a machinethird thing is I specifically asked about a hard inquiry and the guy said no hard inquiryForth thing is they looked at my bank statements and I did not authorize them to do that
Fraudulent Charges were made on my account from Florida while I reside and was in TX that wiped my entire account out I called the bank to notify them of the matter and was given the runaroundI have spoken to a number of supervisors and associates all telling me different things and giving me misinformationNone of them taking the matter seriously The bank has neglected to protect me, their customer, or my account I was told that I wouldn't receive any reimbursements back until a dispute form was mailed standard mail, which takes 3-business days and I returned the form and it was processed that was going to take another business daysAlso, a replacement card was to be mailed, yet I had to ask for them to expedite the card, which ended up not being expeditedThis matter has left me and my family with dollars on the first of the month, so far for a full week, when mortgage and bills are dueNo money for food, no money for gas to make it to work, no money for the necess
I have been erroneously charged for services not received for the past yearImpossible to contact them to get it resolved
From Jan 2016-NOW March I am being charged $a month for "dispute manager" service which I do not have access toI have also a $customer service fee which no one will explain
I canceled services with this company last January and February 2015, but the representative never noted my accountAfter several months of charges continuing to occur on my bank account, I contacted the company again May 7, and July and November and December (ach fees for $billed in addition and were to be refunded at $78.80) with again no success as to the representative doing their job, but at least in May the cancellation of my account was noted but not completedThen again I called and still the request was not properly submitted and billing continued as I continued to be assessed overdraft fees from my banking institution as well as the fees from First DataI made several attempts to rectify this situation getting multiple different refund amounts quoted to meFinally a year later in February *** noted the months of improper billing at x 10= $and submitted for only months of my bank overdraft fees at $30/month incurred from this companies i
I have a Bank of America Money Network card that was provided from my payroll company with UDR, Inc I got paid on 9/8/at midnight and by 7am all of my money was gone, I contacted your customer services that is in India and they were rude and unhelpful today me it takes 45-days for an investigation They told me to send in a letter to dispute the charges coming out of Lincolnwood IL and I live in Wellesley MA I sent that letter via fax on 9/8/at 1:22pm EST I then emailed it at 6:30PM EST same day as your customer service told me they have not received it yet today in 9/11/and I still haven't received my provisional credit nor has anyone been able to confirm that my fax and/or email was received the customer service department is extremely unhelpful and difficult to understand as they don't speak good English they don't understand what is going on with the Equifax breach as they are not in America I just want my money back on my card And to get rid of this
I was supposed to have a replacement debit card sent to my address that was provided after noticing my account had unauthorized transactionsThis was reported on 02/28/I was told that it would take 7-business days to receive new cardAfter not receiving replacement card by 03/15/2016, I then called Money Network customer service I was told that the card was sent to the wrong address, which was verified times before confirmingThey stayed they had the right address, but card was not delivered at the right addressThey then told me the matter would be resolved, by sending a new card via Fed ex and would take business days and delivery fee would be waiveredI then called them back on today to get a tracking number, was told that there were no record of card to be delivered Fed ex I am not satisfied with the service I received due to numerous errors on customer service part They then told me they would send another replacement cardFrom 02/28/to 3/18/16, no card
After Attemps to get sales rep to come back and help us cancel service because of excess fees and holding onto our funds for credit card processing
The company has refused to cancal lease agreement based on excess charges- Holding our funds after credit card processing and failed attemps to get local customer sales rep come backWe paid over months of fees for rental machine that only cost $to buy but we have paid $a Month or over $Our company is sold I have called reapeatedly to settle account but company just sends threatening collection letters and is totally rude and very difficult to reach
I called the company advised them of an unauthorized transaction and was told to fax a paper stating whyI advised the company I did not authorize the company to draft my accountThe company denied my claim stating the company has drafted my account once beforeI called the company and told them I made a one time payment and that I did not authorize any other transactionsThe company advise me that if I paid a company one time they had permission to draft my account any other time after thatI asked if I went to Gap and swiped my card and months later they charged me again would that also be authorized the representative advised me yesI am in disbelief that I am going through so much to get my money back from an illegal transaction
Leasing Credit card processing services through this company for years Our company recently changed billing methods and no longer needed First Data's servicesWe disconnected machine and contacted company over a week period multiple times to cancel their services but they continue to withdraw money from our account Each time I call they say the sales department needs to get back to you and a representative cant cancel services To this date I have not been contacted back and as I said, they continue to withdraw money from our bank I have frozen their accounts ability to withdraw funds but I need a refund of leasing fees and a cancellation confirmation
Product_Or_Service: Leased credit card machine
Account_Number: merchant #XXXXXXXXXX
I went to go purchase gas and dollars transactions were taken from my account on top of the gas when I called I was told that if the merchant sent a fax saying they didn't take my funds that fax included my name last name the merchant the date the last four digits of my card when money network received that fax I was told I couldn't get my money because there wasn't a whole card number they wouldn't accept the last four so I got back in touch with the merchant they don't deal with whole card numbers all they have is the last four when I told a money network supervisor that he told me to just give my card number out which is against the law to fax a full card number so the merchant would not do that then he told me to just give her my account number which is also agains the law so it's been three days so now all of a sudden the last four digits is acceptable but it needs a hand written signature so I got the merchant to do that but now it needs a corporation logo on it which the me
I am a Small business in Iowa in which I have been nothing but scammed and overcharged by credit card companies and the leasing companiesThe machines have been sent back and I am not sure how to handle this situation before it affects my creditMy complaint is with first Data and Golden Eagle leasing from Middletown, NY
Product_Or_Service: credit card leasing machine
I was called by a telemarketer about this amazing credit card terminal that would be better than ShopifyWhen I got it, it was not the machine I wantedSecondly, I was told that my monthly rental would only be $a month plus $for feesAfter it arrives, suddenly my account is being drained three times thatI called them back, and no one could give me an answerWhen it happened again, I called back and this time not only am I not getting an answer back they tried taking even more out of my account - twice in one dayThe other thing he "promised" me was that there was no contractI could cancel at any time and send it back if I wasn't happyno extra chargeNow I get a call from another company that apparently financed this machine and I'm told I'm on the hook for more months (so much for no contract!) At the full cost of $a monthI am just beyond words that a company that sells "trusted solutions for payments" is so dishonest
Product_Or_Service: Interac/credit car
This company is a total sham! stay away at all cost as their fees are high and customer service is the worst!
In addition, this company holds your funds for months and even years
They refuse to release my money after I cancelled a transactionI ordered some things from Macys order # ***I cancelled the orderMacy's supervisor stayed on the phone with me on a way call to give the authorization and Money Network refused to release my money and the supervisor hung up on me
leased a credit card machine from First Data , business is out of business but cant cancel machine
Product_Or_Service: credit card machine
Account_Number: XXXXXXXXXXXXX
I was first approached by a Sales Repnamed ***, he sold me a credit card machine and told me multiple times that I was not going to be under a leaseOnce I received the product via mail I then saw in the paperwork of the first bill provided that I was under a leaseNot wanting to be under a lease I did not use or connect the credit card machine for over a monthLater, another Sales Rep named *** came to my shop and convinced me to use it promising that I would save more money with this credit card machine versus Square which is what I was using prior to themAlso he said the money would me available in my account immediatelyLater I noticed the money would take several days to clear and appear in my accountAlso the credit card machine began malfunctioning and it kept getting stuck on the number I tried contacting them on several occasions to try and resolve this issue so they could either replace the faulty credit card machine, fix the one they gave me or just end t
Smart Card Merchant Services, sales for first Data, misrepresented their product It was sold as a retail system However, it is designed for restaurant application, and we are a clothing store When notified of concern, they apologized for the first system and tried to send us "Clover" and asked us to "just try it" This system has never been opened or usedWe've attempted calling, but calls are not returned services Money was deducted from bank accounts that wasn't agreed to I don't know what I'm paying for I was to receive a credit of $1594, which never came
Product_Or_Service: POS
Account_Number: ***
My machine was not working so I called and they suggested to me to get a phone line just for the machine, so I did and the machine was still not working and I had the machine for about months out of the months the machine did not work for I called to see if I could get out of my contract and they were nasty with me and of course they said noSo here I am
Product_Or_Service: First Data fmodel credit card machine
Order_Number: XXXXXXXXXXXX
Account_Number: XXX-XXXXXXX-XXX
they refuse to fund my bank for a processed transaction
I put through a large transactionthey held the funds for almost a week in their security department where no human ever answers the phonei left many messages which of course were not returnedfinally I got through to someone and they told me they are unable to process the transaction because of the large volume and the funds will be returned to the customeri already delivered the products and now that the funds were returned to the customer I am left with nothingim out the money and the goods
This company practices unfair and possibly illegal practices,WE literally got put out of business because they are holding over 10000$ for no reason
We have been in business for less that days, some how much to our amazement exceeded any and all expectations of success99% of our business is writing music for other artist, we spoke with our sales rep and everything was cool, explained our business model explained how it worked, built an entire website (which isn't fully even paid for yet) every thing was approved and we where told we where goodIn our head awesome, we had to download an app and enter in the data in required fieldsthe first week we where amazed to see we did over in businesseverything went fine, I'm our eyes we had new problems, we had expected to do much less business, the only thing we where thinking is how are we going to keep up, we still where working on basic issues like which accountant, which lawyer, and that we where going to work around the
This company is a scamThey tricked meThey told me no hard inquiry no credit checkThey also never told me about a charge
I never signed the document the salesman forged the signatureSecond thing is they never told me about a charge for the right to use their softwarethey never sent me a machinethird thing is I specifically asked about a hard inquiry and the guy said no hard inquiryForth thing is they looked at my bank statements and I did not authorize them to do that
Fraudulent Charges were made on my account from Florida while I reside and was in TX that wiped my entire account out I called the bank to notify them of the matter and was given the runaroundI have spoken to a number of supervisors and associates all telling me different things and giving me misinformationNone of them taking the matter seriously The bank has neglected to protect me, their customer, or my account I was told that I wouldn't receive any reimbursements back until a dispute form was mailed standard mail, which takes 3-business days and I returned the form and it was processed that was going to take another business daysAlso, a replacement card was to be mailed, yet I had to ask for them to expedite the card, which ended up not being expeditedThis matter has left me and my family with dollars on the first of the month, so far for a full week, when mortgage and bills are dueNo money for food, no money for gas to make it to work, no money for the necess
I have been erroneously charged for services not received for the past yearImpossible to contact them to get it resolved
From Jan 2016-NOW March I am being charged $a month for "dispute manager" service which I do not have access toI have also a $customer service fee which no one will explain
I canceled services with this company last January and February 2015, but the representative never noted my accountAfter several months of charges continuing to occur on my bank account, I contacted the company again May 7, and July and November and December (ach fees for $billed in addition and were to be refunded at $78.80) with again no success as to the representative doing their job, but at least in May the cancellation of my account was noted but not completedThen again I called and still the request was not properly submitted and billing continued as I continued to be assessed overdraft fees from my banking institution as well as the fees from First DataI made several attempts to rectify this situation getting multiple different refund amounts quoted to meFinally a year later in February *** noted the months of improper billing at x 10= $and submitted for only months of my bank overdraft fees at $30/month incurred from this companies i
I have a Bank of America Money Network card that was provided from my payroll company with UDR, Inc I got paid on 9/8/at midnight and by 7am all of my money was gone, I contacted your customer services that is in India and they were rude and unhelpful today me it takes 45-days for an investigation They told me to send in a letter to dispute the charges coming out of Lincolnwood IL and I live in Wellesley MA I sent that letter via fax on 9/8/at 1:22pm EST I then emailed it at 6:30PM EST same day as your customer service told me they have not received it yet today in 9/11/and I still haven't received my provisional credit nor has anyone been able to confirm that my fax and/or email was received the customer service department is extremely unhelpful and difficult to understand as they don't speak good English they don't understand what is going on with the Equifax breach as they are not in America I just want my money back on my card And to get rid of this
I was supposed to have a replacement debit card sent to my address that was provided after noticing my account had unauthorized transactionsThis was reported on 02/28/I was told that it would take 7-business days to receive new cardAfter not receiving replacement card by 03/15/2016, I then called Money Network customer service I was told that the card was sent to the wrong address, which was verified times before confirmingThey stayed they had the right address, but card was not delivered at the right addressThey then told me the matter would be resolved, by sending a new card via Fed ex and would take business days and delivery fee would be waiveredI then called them back on today to get a tracking number, was told that there were no record of card to be delivered Fed ex I am not satisfied with the service I received due to numerous errors on customer service part They then told me they would send another replacement cardFrom 02/28/to 3/18/16, no card
After Attemps to get sales rep to come back and help us cancel service because of excess fees and holding onto our funds for credit card processing
The company has refused to cancal lease agreement based on excess charges- Holding our funds after credit card processing and failed attemps to get local customer sales rep come backWe paid over months of fees for rental machine that only cost $to buy but we have paid $a Month or over $Our company is sold I have called reapeatedly to settle account but company just sends threatening collection letters and is totally rude and very difficult to reach
I called the company advised them of an unauthorized transaction and was told to fax a paper stating whyI advised the company I did not authorize the company to draft my accountThe company denied my claim stating the company has drafted my account once beforeI called the company and told them I made a one time payment and that I did not authorize any other transactionsThe company advise me that if I paid a company one time they had permission to draft my account any other time after thatI asked if I went to Gap and swiped my card and months later they charged me again would that also be authorized the representative advised me yesI am in disbelief that I am going through so much to get my money back from an illegal transaction
Leasing Credit card processing services through this company for years Our company recently changed billing methods and no longer needed First Data's servicesWe disconnected machine and contacted company over a week period multiple times to cancel their services but they continue to withdraw money from our account Each time I call they say the sales department needs to get back to you and a representative cant cancel services To this date I have not been contacted back and as I said, they continue to withdraw money from our bank I have frozen their accounts ability to withdraw funds but I need a refund of leasing fees and a cancellation confirmation
Product_Or_Service: Leased credit card machine
Account_Number: merchant #XXXXXXXXXX
I went to go purchase gas and dollars transactions were taken from my account on top of the gas when I called I was told that if the merchant sent a fax saying they didn't take my funds that fax included my name last name the merchant the date the last four digits of my card when money network received that fax I was told I couldn't get my money because there wasn't a whole card number they wouldn't accept the last four so I got back in touch with the merchant they don't deal with whole card numbers all they have is the last four when I told a money network supervisor that he told me to just give my card number out which is against the law to fax a full card number so the merchant would not do that then he told me to just give her my account number which is also agains the law so it's been three days so now all of a sudden the last four digits is acceptable but it needs a hand written signature so I got the merchant to do that but now it needs a corporation logo on it which the me
I am a Small business in Iowa in which I have been nothing but scammed and overcharged by credit card companies and the leasing companiesThe machines have been sent back and I am not sure how to handle this situation before it affects my creditMy complaint is with first Data and Golden Eagle leasing from Middletown, NY
Product_Or_Service: credit card leasing machine
I was called by a telemarketer about this amazing credit card terminal that would be better than ShopifyWhen I got it, it was not the machine I wantedSecondly, I was told that my monthly rental would only be $a month plus $for feesAfter it arrives, suddenly my account is being drained three times thatI called them back, and no one could give me an answerWhen it happened again, I called back and this time not only am I not getting an answer back they tried taking even more out of my account - twice in one dayThe other thing he "promised" me was that there was no contractI could cancel at any time and send it back if I wasn't happyno extra chargeNow I get a call from another company that apparently financed this machine and I'm told I'm on the hook for more months (so much for no contract!) At the full cost of $a monthI am just beyond words that a company that sells "trusted solutions for payments" is so dishonest
Product_Or_Service: Interac/credit car
This company is a total sham! stay away at all cost as their fees are high and customer service is the worst!
In addition, this company holds your funds for months and even years
They refuse to release my money after I cancelled a transactionI ordered some things from Macys order # ***I cancelled the orderMacy's supervisor stayed on the phone with me on a way call to give the authorization and Money Network refused to release my money and the supervisor hung up on me