first data (bank of america) has held and stolen $30,from our company They decided WITHOUT NOTICE to hold all of our money
When I called to find out why they held $30,they said I had to speak to risk management They transfer me to a voicemail and I leave a message I have called them times a day for the last week and not so much as a call back No notices, no emails, no communication at all Everytime I call I am transfered to the voicemail of *** who never calls me back At this point our credit card terminal has been deactivated and they have held all of our money $30,
I have contacted an attorney iflorida who advised me to make a complaint with the Revdex.com and consimer affairs (attorney general) After readong the reviews online I see they have done this to thousands of other people I wish I had known this before I trusted them with our business
It is also pretty crazy that you (the Revdex.com) have them listed as an A+ I think you would have
The leasing department (First Data Global Leasing) did not provide me with correspondence as a means to exercise the purchase option at lease end On more than a dozen occasions ocer the span of months, I took the initiative to contact them, but each time the line was on hold for an hour before it just hung up During the two months I tried to contact them, month-to-month payments for the lease that I should have had the chance to purchase kept ACH withdrawing from my bank account When I finally got a chance to talk to a "manager" she condescendingly told me that there is nothing she could do All I wanted was a simple solution where the month-to-month charges I was paying could be applied to the purchase option amount that I could have paid off two months previous I would have been able to remain a customer for First Data and everyone would have been happy
Product_Or_Service: Point-of-Sale System
Account_Number: ***
First
Data is a company full of useless peopleThey don't call back, they don't listen, they are apologetic to script about their short comingsI was happy to tell a customer today to initiate a fraud claim against these people because of their incompetency answering questionsTheir "specialist" who called me didn't even know what business I represented and tried to consistently talk over meThis is a heartless rude company and if Could not accept plastic an survive I wouldIm definitely shopping for new serviceI think a loan shark would care more than these clowns!
Applied for card, received a card in the get the information to my employerFunds deposited, I call to activate I can't funds have been sentI call to check status they say I need the company that issued the card to enroll meI find out the card is from a agency I don't work from so I can't get enrolled, but they have a week's pay they won't send back to current employer
Product_Or_Service: Debit card
My money on this account was stolenTwiceThe first time I was sent a dispute form and refunded the money, no problem.They did not send me a new card or anythingTwo days later my money was stolen AGAINMind you according to them I could not file a claim to all of the CONVERSION charges that were applied to my account when the money was taken both timesNow that my money was stolen again they finally cancelled my card and sent a new oneI went through the same dispute process (which took 10x longer this time) to finally receive a letter that said my claim was denied due to no evidenceWhat kind of evidence would I send them besides my bank account statement that showed huge amounts of money being taken out of my account from Dubai while I'm in Kissimmee, Florida making purchases the same day and everythingThere was no problem when I filed my first disputeThe same situation happened a second time and all of a sudden I need evidenceThe evidence is on my statementMy money w
Equipment Return and Contract Termination
I was told to sign up this contract by one of the sale in Omaha ISO back in March said that I needed this in order to process EBT in my store and she said I can cancel anytime I want if I decided to closed my business or don't want to use service anymore, so I signed up and thought that the I will work with Omaha ISO, when the machine arrive I saw the paperwork come with it said that I was lock in years noncancellable contract with them, I try to contact the sale in Omaha ISO got no answer try a few time to contact the customer service in First Data in Coral Spring they transfer me around and disconnect me in mins wait timeFast forward to December I decided to closed my business since my sale is decreasing and customers fewer by the day, I contact First Data customer service in Coral Spring, Florida to ask to send back the equipment, she said I can send back to their address to Coral Spring and she will send me the confirmatio
Your Canadian Sales Agent *** *** grossly mislead us with the promise of great savings by switching to First Data (Canadian Payment Services) we were promised great rates on both MasterCard and visa transactions,( no difference in what we were receiving previously before switching, there were so many different charges attached to this contract (unbelievable) the service from *** *** and *** (supposedly his boss) numerous calls were made to *** but none returnedWe have been waiting close to a month now for the debit credit machine to be picked up We get many different answers as to what is being done about picking up the machine
Product_Or_Service: debit/credit card machine
Account_Number: merchant #***
We initialed signed up for there services and they sent us the machine.We had to switch to another company for the POS system in our business.We never have had a card processed with the companyWhen we called them they said we could cancel the service but we could not get out of the lease.we sent the machine right back to themWe have been paying a monthly fee for over yearsWe have called and tried to stop the processing/ leasing feeThey keep giving us the run around and wont let us out.We have sold the business and closed all of the accountsthey are now sending bills and fee's, and threatening turning us in to the credit boroughI have very good credit and I do not want this effected.I am tired of the run around and being charged for a account I have never used and do not have the equipment!
Account_Number: ***
Have this company debit machines for Over years, they provide merchant serviceI think name merchant service means they should service merchant, rather they service the people who fraud to merchant, merchants pay off the fee of every single transaction to them, and when the time comes to dispute a fraud transcation they literally charge the merchant, even though fraud happened on there faulty machines, fraud machines but still they charge the merchant
As a merchant I provided evidence of purchases and it was their debit machines accepted a transcationNow I have to deal with a huge amount as the first data (fraud) can't do anything to help me further
Be aware of this company if u buy any of there merchant services, as there services is to the people who do fraud not the innocent honest business people who pay huge fees per transcation and accept st services
Product_Or_Service: Debit machines
Order_Number: Case number ***
Account_Number: Merchant number ***
First Data is a leasing company under Securus Payments for credit card processing When I signed on I was informed by Securus that I would have an early termination fee if I terminated prior to the four years of the contract Informed them that I would pull out of the contract if that was not removed They did so with no penalty What they failed to mention was that I am still obligated to pay First Data $plus tax every month till the lease is up I contacted First Data to see if this issue can be resolved and they are not willing to work with you I asked to speak with a manager/supervisor and not one was available I was informed that one would contact me in to days and that was weeks ago I informed them to take back there machine and according to them they will not at I still have to keep paying the lease every month I should have been advised that the cancellation can not be terminated prior to without paying off the total lease of $Securus informed me
In I opened a small/ Local business in Norman OklahomaI decided to use IBC Bank for my business banking needsI was also in the market for a credit card processing systemIBC recommended a partner company called First Data GlobalI was contacted by a FDG representative by the name Deana Johnson for installation of my system and would be my FDG rep for any future needsThen two days after opening my account I was then contacted by another FDG rep by the name of ***, in which she advised she would be bringing my system and contract to sign and look overAtfer review of the contract I expressed concern regarding the company name discrepinciesThe contract was under the Company Northern Leasing and that contract was not able to be canceledWhen contacting my FDG rep she informed me that they were my Leasing company for my clover system, and that Coastal Pay would be the Processing Company for my credit cards*** installed system and contract was signed, and if I had an
I have been trying to call this company for weeks and no one has answeredSome company stole nearly $dollars from my account and the only thing I got back from first data was a letter saying the company said I owed them so they denied my requestThis is the craziest thing I have ever heardIf I do not authorize a payment to a company I don't do business with how does my bank come to the conclusion I owe themThis is the worst company I have ever dealt with No way possible should any company be able to snatch $dollars out of my accountI used this company thinking it will protect its consumerBut it has only protected the business That stole my moneyand the hardest thing isThe number they gave to call has not called me back after several messagestry and see ext you will go to a voicemail after one ring and never get a message back
with negative response how do you have an A+ ratingThats businesses pay the Revdex.com to be on their website
We request for a new card from money network because the current one was stolenThis date was October 19th and was told that it will take to business daysOn the the 10th we called asking why it never made it to usWe talked to agents and a supervisor and we retrieved four different storiesOne was stating it will be here romorrow, one stated that there is a delay and was never sent out in days, the supervisor stated its nothing he can do and said to just wait, and lastly the agent said it will be here between the 8th-10thThey agents and supervisor was very rude and pretty much did not care about solving the problemThey hung up in my face times which really made me angryTheir customer service is very poor and they need to do a lot betterNow our bills won't get paid and we are going to be struggling.Product_Or_Service: Money network cardOrder_Number: N/AAccount_Number: ***
I talked to*** yesterday about the credit card processing and ebt terminalHe said if I fill up the application he will give me the flat rate of % and I submitted everything and now he is not honoring that wasting all my time
I own a Travel Agency and was introduced to FirstData through one of my clients who knew the sales representative for FirstData There was a lot of and misleading info and claims made by the sales rep(i found out the hard way after signing the contract) The customer service and management at First data is below ZERO I wish there was negative rankings on the charts They never respond back, They never seem to know who is responsible for different claims and it seems to me that it is a fraudulent company which uses any possible excuse and tactic to delay solving the issue I have been promised a call back since October of and have contacted every possible number and department that I could get my hands on and nobody cares to pick up the phone and help The sales Rep simply disappeared and not responding to my calls and I have been waiting for my device to be changed for months now At this point I am not allowed to cancel their services because of the very high cancellation penalty(which was supposed to be according to the salesperson) They are much more expensive than the competitors(I was promised to get a much better rate comparing the company I was using before) absolutely no customer service
First Data is holding $20,of our funds in suspension since November 17, and refuse to release the funds
On November 17, 2016, we received a suspension notice from First Data due to some transactions that they deemed as "high dollar amounts" and "Unusual Method of Processing" They requested we provide documentation for the transactions, which was done immediately on November 18, Since this date, we cannot get phone calls returned, emails answered, and ultimately after over weeks of them holding our funds, no answers They indicated on November 25, that we were a travel agencies, which I indicated to Starr Long (or Briggs according to the first letter we received) that we are not a travel agency and that we own the units that we are renting We are a vacation rental business, a landlord, and the transactions that we are processing are our tenant guests
Our Merchant number is #XXXXXXXXXXXX I have called Star numerous times, she never answers the phone
My son worked at the *** during the summer of The employer elected to pay his wages via prepaid ADP TotalPay card from Money Network Financial, LLCHe activated the card February 9, (balance $992.97) unbeknownst to us his card and account were put on hold February 20, He was unable to access his moneyConveniently, Money Network upgraded the account from TotalPay (no maintenance fee) card account to premier account (maintenance fee 2.95) without his authorization/consent Yet, for some reason, Money Network charged a $maintenance fee starting in February When contacting Money Network for an explanation, we were informed that his account was put on hold 'by the government? and has a balance of $ We were asked to provide ***, a copy of the debit card, a utility bill and a picture of his social security card In total the requested documentation was provided on three separate occasionsHis account was to be re-activate
Dear Revdex.com, I am a small franchise ice cream store(COOL N2) owner ***, and *** co-owns this store with me
On Sep 18th *** signed a wired credit card machine with *** Daye of FIRST DATAI was present when *** signed the paper, and I asked ***, is there a fee involved when we want to cancel this service, and he said no
On Oct2017, I signed a new wireless credit card machine to replace the wired one with AndrewHe said FIRST DATA will send people here to take the wired machine, and there is nothing we need to do about it After two month, no one came here to pick up the wired machine, and our account have been charged for both wired and wireless machines
We called FIRST DATA to explain what the scenario is and asked for refund and they declinedTherefore we called ***, he never pick up his phone
*** and I do not think we are reponsiable for the two double charged monthsWe are not satisfied with the FIRST DATAs service and ***'s respon
I received the card last year and have been using it sinceAll of a sudden I have a new direct deposit now they're saying I have to prove my identityI emailed all the documentsThey have received and told me I can't use the card until I email more documentsI've emailed all the legal documents that verify who I am and they still won't release the hold on the card for me to use to pay bills or feed my kids and unborn baby/babiesCalled backed Thursday and customer said hoursCall Friday and they said soonCall back Saturday morningAnd was told to send a utility bill that's not in my name on my idThen they told me that my government issue driver's license doesn't match the address on file when I wasn't a resident of the state the card was issued in
I returned their credit card machine in Febthey are still trying to collect monthly use fees I do not have the number of the card machine it went backI already paid $They want an other $Please make it stop
first data (bank of america) has held and stolen $30,from our company They decided WITHOUT NOTICE to hold all of our money
When I called to find out why they held $30,they said I had to speak to risk management They transfer me to a voicemail and I leave a message I have called them times a day for the last week and not so much as a call back No notices, no emails, no communication at all Everytime I call I am transfered to the voicemail of *** who never calls me back At this point our credit card terminal has been deactivated and they have held all of our money $30,
I have contacted an attorney iflorida who advised me to make a complaint with the Revdex.com and consimer affairs (attorney general) After readong the reviews online I see they have done this to thousands of other people I wish I had known this before I trusted them with our business
It is also pretty crazy that you (the Revdex.com) have them listed as an A+ I think you would have
The leasing department (First Data Global Leasing) did not provide me with correspondence as a means to exercise the purchase option at lease end On more than a dozen occasions ocer the span of months, I took the initiative to contact them, but each time the line was on hold for an hour before it just hung up During the two months I tried to contact them, month-to-month payments for the lease that I should have had the chance to purchase kept ACH withdrawing from my bank account When I finally got a chance to talk to a "manager" she condescendingly told me that there is nothing she could do All I wanted was a simple solution where the month-to-month charges I was paying could be applied to the purchase option amount that I could have paid off two months previous I would have been able to remain a customer for First Data and everyone would have been happy
Product_Or_Service: Point-of-Sale System
Account_Number: ***
First
Data is a company full of useless peopleThey don't call back, they don't listen, they are apologetic to script about their short comingsI was happy to tell a customer today to initiate a fraud claim against these people because of their incompetency answering questionsTheir "specialist" who called me didn't even know what business I represented and tried to consistently talk over meThis is a heartless rude company and if Could not accept plastic an survive I wouldIm definitely shopping for new serviceI think a loan shark would care more than these clowns!
Applied for card, received a card in the get the information to my employerFunds deposited, I call to activate I can't funds have been sentI call to check status they say I need the company that issued the card to enroll meI find out the card is from a agency I don't work from so I can't get enrolled, but they have a week's pay they won't send back to current employer
Product_Or_Service: Debit card
My money on this account was stolenTwiceThe first time I was sent a dispute form and refunded the money, no problem.They did not send me a new card or anythingTwo days later my money was stolen AGAINMind you according to them I could not file a claim to all of the CONVERSION charges that were applied to my account when the money was taken both timesNow that my money was stolen again they finally cancelled my card and sent a new oneI went through the same dispute process (which took 10x longer this time) to finally receive a letter that said my claim was denied due to no evidenceWhat kind of evidence would I send them besides my bank account statement that showed huge amounts of money being taken out of my account from Dubai while I'm in Kissimmee, Florida making purchases the same day and everythingThere was no problem when I filed my first disputeThe same situation happened a second time and all of a sudden I need evidenceThe evidence is on my statementMy money w
Equipment Return and Contract Termination
I was told to sign up this contract by one of the sale in Omaha ISO back in March said that I needed this in order to process EBT in my store and she said I can cancel anytime I want if I decided to closed my business or don't want to use service anymore, so I signed up and thought that the I will work with Omaha ISO, when the machine arrive I saw the paperwork come with it said that I was lock in years noncancellable contract with them, I try to contact the sale in Omaha ISO got no answer try a few time to contact the customer service in First Data in Coral Spring they transfer me around and disconnect me in mins wait timeFast forward to December I decided to closed my business since my sale is decreasing and customers fewer by the day, I contact First Data customer service in Coral Spring, Florida to ask to send back the equipment, she said I can send back to their address to Coral Spring and she will send me the confirmatio
Your Canadian Sales Agent *** *** grossly mislead us with the promise of great savings by switching to First Data (Canadian Payment Services) we were promised great rates on both MasterCard and visa transactions,( no difference in what we were receiving previously before switching, there were so many different charges attached to this contract (unbelievable) the service from *** *** and *** (supposedly his boss) numerous calls were made to *** but none returnedWe have been waiting close to a month now for the debit credit machine to be picked up We get many different answers as to what is being done about picking up the machine
Product_Or_Service: debit/credit card machine
Account_Number: merchant #***
We initialed signed up for there services and they sent us the machine.We had to switch to another company for the POS system in our business.We never have had a card processed with the companyWhen we called them they said we could cancel the service but we could not get out of the lease.we sent the machine right back to themWe have been paying a monthly fee for over yearsWe have called and tried to stop the processing/ leasing feeThey keep giving us the run around and wont let us out.We have sold the business and closed all of the accountsthey are now sending bills and fee's, and threatening turning us in to the credit boroughI have very good credit and I do not want this effected.I am tired of the run around and being charged for a account I have never used and do not have the equipment!
Account_Number: ***
Have this company debit machines for Over years, they provide merchant serviceI think name merchant service means they should service merchant, rather they service the people who fraud to merchant, merchants pay off the fee of every single transaction to them, and when the time comes to dispute a fraud transcation they literally charge the merchant, even though fraud happened on there faulty machines, fraud machines but still they charge the merchant
t services
As a merchant I provided evidence of purchases and it was their debit machines accepted a transcationNow I have to deal with a huge amount as the first data (fraud) can't do anything to help me further
Be aware of this company if u buy any of there merchant services, as there services is to the people who do fraud not the innocent honest business people who pay huge fees per transcation and accept s
Product_Or_Service: Debit machines
Order_Number: Case number ***
Account_Number: Merchant number ***
First Data is a leasing company under Securus Payments for credit card processing When I signed on I was informed by Securus that I would have an early termination fee if I terminated prior to the four years of the contract Informed them that I would pull out of the contract if that was not removed They did so with no penalty What they failed to mention was that I am still obligated to pay First Data $plus tax every month till the lease is up I contacted First Data to see if this issue can be resolved and they are not willing to work with you I asked to speak with a manager/supervisor and not one was available I was informed that one would contact me in to days and that was weeks ago I informed them to take back there machine and according to them they will not at I still have to keep paying the lease every month I should have been advised that the cancellation can not be terminated prior to without paying off the total lease of $Securus informed me
In I opened a small/ Local business in Norman OklahomaI decided to use IBC Bank for my business banking needsI was also in the market for a credit card processing systemIBC recommended a partner company called First Data GlobalI was contacted by a FDG representative by the name Deana Johnson for installation of my system and would be my FDG rep for any future needsThen two days after opening my account I was then contacted by another FDG rep by the name of ***, in which she advised she would be bringing my system and contract to sign and look overAtfer review of the contract I expressed concern regarding the company name discrepinciesThe contract was under the Company Northern Leasing and that contract was not able to be canceledWhen contacting my FDG rep she informed me that they were my Leasing company for my clover system, and that Coastal Pay would be the Processing Company for my credit cards*** installed system and contract was signed, and if I had an
I have been trying to call this company for weeks and no one has answeredSome company stole nearly $dollars from my account and the only thing I got back from first data was a letter saying the company said I owed them so they denied my requestThis is the craziest thing I have ever heardIf I do not authorize a payment to a company I don't do business with how does my bank come to the conclusion I owe themThis is the worst company I have ever dealt with No way possible should any company be able to snatch $dollars out of my accountI used this company thinking it will protect its consumerBut it has only protected the business That stole my moneyand the hardest thing isThe number they gave to call has not called me back after several messagestry and see ext you will go to a voicemail after one ring and never get a message back
with negative response how do you have an A+ ratingThats businesses pay the Revdex.com to be on their website
We request for a new card from money network because the current one was stolenThis date was October 19th and was told that it will take to business daysOn the the 10th we called asking why it never made it to usWe talked to agents and a supervisor and we retrieved four different storiesOne was stating it will be here romorrow, one stated that there is a delay and was never sent out in days, the supervisor stated its nothing he can do and said to just wait, and lastly the agent said it will be here between the 8th-10thThey agents and supervisor was very rude and pretty much did not care about solving the problemThey hung up in my face times which really made me angryTheir customer service is very poor and they need to do a lot betterNow our bills won't get paid and we are going to be struggling.Product_Or_Service: Money network cardOrder_Number: N/AAccount_Number: ***
I talked to*** yesterday about the credit card processing and ebt terminalHe said if I fill up the application he will give me the flat rate of % and I submitted everything and now he is not honoring that wasting all my time
I own a Travel Agency and was introduced to FirstData through one of my clients who knew the sales representative for FirstData There was a lot of and misleading info and claims made by the sales rep(i found out the hard way after signing the contract) The customer service and management at First data is below ZERO I wish there was negative rankings on the charts They never respond back, They never seem to know who is responsible for different claims and it seems to me that it is a fraudulent company which uses any possible excuse and tactic to delay solving the issue I have been promised a call back since October of and have contacted every possible number and department that I could get my hands on and nobody cares to pick up the phone and help The sales Rep simply disappeared and not responding to my calls and I have been waiting for my device to be changed for months now At this point I am not allowed to cancel their services because of the very high cancellation penalty(which was supposed to be according to the salesperson) They are much more expensive than the competitors(I was promised to get a much better rate comparing the company I was using before) absolutely no customer service
First Data is holding $20,of our funds in suspension since November 17, and refuse to release the funds
On November 17, 2016, we received a suspension notice from First Data due to some transactions that they deemed as "high dollar amounts" and "Unusual Method of Processing" They requested we provide documentation for the transactions, which was done immediately on November 18, Since this date, we cannot get phone calls returned, emails answered, and ultimately after over weeks of them holding our funds, no answers They indicated on November 25, that we were a travel agencies, which I indicated to Starr Long (or Briggs according to the first letter we received) that we are not a travel agency and that we own the units that we are renting We are a vacation rental business, a landlord, and the transactions that we are processing are our tenant guests
Our Merchant number is #XXXXXXXXXXXX I have called Star numerous times, she never answers the phone
My son worked at the *** during the summer of The employer elected to pay his wages via prepaid ADP TotalPay card from Money Network Financial, LLCHe activated the card February 9, (balance $992.97) unbeknownst to us his card and account were put on hold February 20, He was unable to access his moneyConveniently, Money Network upgraded the account from TotalPay (no maintenance fee) card account to premier account (maintenance fee 2.95) without his authorization/consent Yet, for some reason, Money Network charged a $maintenance fee starting in February When contacting Money Network for an explanation, we were informed that his account was put on hold 'by the government? and has a balance of $ We were asked to provide ***, a copy of the debit card, a utility bill and a picture of his social security card In total the requested documentation was provided on three separate occasionsHis account was to be re-activate
Dear Revdex.com, I am a small franchise ice cream store(COOL N2) owner ***, and *** co-owns this store with me
On Sep 18th *** signed a wired credit card machine with *** Daye of FIRST DATAI was present when *** signed the paper, and I asked ***, is there a fee involved when we want to cancel this service, and he said no
On Oct2017, I signed a new wireless credit card machine to replace the wired one with AndrewHe said FIRST DATA will send people here to take the wired machine, and there is nothing we need to do about it After two month, no one came here to pick up the wired machine, and our account have been charged for both wired and wireless machines
We called FIRST DATA to explain what the scenario is and asked for refund and they declinedTherefore we called ***, he never pick up his phone
*** and I do not think we are reponsiable for the two double charged monthsWe are not satisfied with the FIRST DATAs service and ***'s respon
I received the card last year and have been using it sinceAll of a sudden I have a new direct deposit now they're saying I have to prove my identityI emailed all the documentsThey have received and told me I can't use the card until I email more documentsI've emailed all the legal documents that verify who I am and they still won't release the hold on the card for me to use to pay bills or feed my kids and unborn baby/babiesCalled backed Thursday and customer said hoursCall Friday and they said soonCall back Saturday morningAnd was told to send a utility bill that's not in my name on my idThen they told me that my government issue driver's license doesn't match the address on file when I wasn't a resident of the state the card was issued in
I returned their credit card machine in Febthey are still trying to collect monthly use fees I do not have the number of the card machine it went backI already paid $They want an other $Please make it stop