Hello
I just bought a business which is using Fistdata for the credit card merchant service
I call the company and they say I need to pay $to cancel the leaseOr they say I can transfer the account from the previous owner to my accountI paid $for the transfer and the information has received by them at May 20thHowever, it take over month and the account still not been transfered yetit still under the previous owner's name and under her bank accountIt already make huge inconvenience in the business since the credit card mechine is not workingeverytime I call, they let me to waitAnd if I want to cancel the contract me or the previous owner need to pay the rent for the following months rent to them which is dollars
Product_Or_Service: credit card merchant service
Account_Number: ***
We initialed signed up for there services and they sent us the machine.We had to switch to another company for the POS system in our business.We never have had a card processed with the companyWhen we called them they said we could cancel the service but we could not get out of the lease.we sent the machine right back to themWe have been paying a monthly fee for over yearsWe have called and tried to stop the processing/ leasing feeThey keep giving us the run around and wont let us out.We have sold the business and closed all of the accountsthey are now sending bills and fee's, and threatening turning us in to the credit boroughI have very good credit and I do not want this effected.I am tired of the run around and being charged for a account I have never used and do not have the equipment!
Account_Number: ***
The leasing department (First Data Global Leasing) did not provide me with correspondence as a means to exercise the purchase option at lease end On more than a dozen occasions ocer the span of months, I took the initiative to contact them, but each time the line was on hold for an hour before it just hung up During the two months I tried to contact them, month-to-month payments for the lease that I should have had the chance to purchase kept ACH withdrawing from my bank account When I finally got a chance to talk to a "manager" she condescendingly told me that there is nothing she could do All I wanted was a simple solution where the month-to-month charges I was paying could be applied to the purchase option amount that I could have paid off two months previous I would have been able to remain a customer for First Data and everyone would have been happy
Product_Or_Service: Point-of-Sale System
Account_Number: ***
First Data is a leasing company under Securus Payments for credit card processing When I signed on I was informed by Securus that I would have an early termination fee if I terminated prior to the four years of the contract Informed them that I would pull out of the contract if that was not removed They did so with no penalty What they failed to mention was that I am still obligated to pay First Data $plus tax every month till the lease is up I contacted First Data to see if this issue can be resolved and they are not willing to work with you I asked to speak with a manager/supervisor and not one was available I was informed that one would contact me in to days and that was weeks ago I informed them to take back there machine and according to them they will not at I still have to keep paying the lease every month I should have been advised that the cancellation can not be terminated prior to without paying off the total lease of $Securus informed me
first data (bank of america) has held and stolen $30,from our company They decided WITHOUT NOTICE to hold all of our money
When I called to find out why they held $30,they said I had to speak to risk management They transfer me to a voicemail and I leave a message I have called them times a day for the last week and not so much as a call back No notices, no emails, no communication at all Everytime I call I am transfered to the voicemail of *** who never calls me back At this point our credit card terminal has been deactivated and they have held all of our money $30,
I have contacted an attorney iflorida who advised me to make a complaint with the Revdex.com and consimer affairs (attorney general) After readong the reviews online I see they have done this to thousands of other people I wish I had known this before I trusted them with our business
It is also pretty crazy that you (the Revdex.com) have them listed as an A+ I think you would have
In I opened a small/ Local business in Norman OklahomaI decided to use IBC Bank for my business banking needsI was also in the market for a credit card processing systemIBC recommended a partner company called First Data GlobalI was contacted by a FDG representative by the name Deana Johnson for installation of my system and would be my FDG rep for any future needsThen two days after opening my account I was then contacted by another FDG rep by the name of ***, in which she advised she would be bringing my system and contract to sign and look overAtfer review of the contract I expressed concern regarding the company name discrepinciesThe contract was under the Company Northern Leasing and that contract was not able to be canceledWhen contacting my FDG rep she informed me that they were my Leasing company for my clover system, and that Coastal Pay would be the Processing Company for my credit cards*** installed system and contract was signed, and if I had an
First Data is a merchant company who we signed up with to take care of our merchant servicesWe signed up with them in JUNE On July 7, we received an email from*** *** for requesting invoices for our customers with billing names address and phone numbersWe sent all the information Mr*** requested on July , the same dayWe followed up on July 10th and 11thWe finally received an email from him stating he is working on it and he will update us by the end of the dayWe never heard back from himHe replied on the 12th wanting to set up a conference call to discuss our accountFrom the 17th of July until now, November 9, 2017, we have sent him emails and have called him times to get an update on our account and we have not received no updates from Mr*** or anyone from FIRST DATAThis merchant account is holding 12,dollars of our money and yet we can not get any update from them on the status of our account or when th
First
Data is a company full of useless peopleThey don't call back, they don't listen, they are apologetic to script about their short comingsI was happy to tell a customer today to initiate a fraud claim against these people because of their incompetency answering questionsTheir "specialist" who called me didn't even know what business I represented and tried to consistently talk over meThis is a heartless rude company and if Could not accept plastic an survive I wouldIm definitely shopping for new serviceI think a loan shark would care more than these clowns!
Applied for card, received a card in the get the information to my employerFunds deposited, I call to activate I can't funds have been sentI call to check status they say I need the company that issued the card to enroll meI find out the card is from a agency I don't work from so I can't get enrolled, but they have a week's pay they won't send back to current employer
Product_Or_Service: Debit card
Here is the plan. I am willing to pay back the money to the client. I will pay him $1000/- a month. Thats what I can do. I will start paying him from the month of May 2016. Let me know. Thats my plan
GreetingI actually have two complaints about billing and contract issue.I have tried to transfer my contract to the new ownerHowever, it took for while to transfer and they have kept charging lease payment and annual fee which I wasn't aware of it(annual fee) for years.They said they would refund it weeks agoI don't see it yetThis week, they charged another fee.My wife called the company about itOne of representatives told that our account is still active even though we provide all document for ownership transferring.This is very frustrated situation for us due to lack of customer service, slow process of transferring, and continuous charging fees.I have used this card processing company which I just found different names (National card solution, merchant solution center, First data)and they told me that I have different contract for process and card machine which I didn't knowI knew that there is different terms of each contractI never been informed about dif
Very falsely advertised and lied about the cost of using their merchant services (credit card services for my business)They advertised and emailed confirmed me the price of the services "
Here is my contact infoWe offer 0% on debit and 1% on credit for your merchant account cent transaction and only $a monthTalk with you soon
***
This was a total lieCredit charges were as much as 5.5% and monthly charges a monthIt is very confusing because of all the difference types of charges they charged me (fees of Disc 1, dues and assessments, auths and avs, cpu gtwy, non-qualifed interchange fee, nabu fees, location fee and much much more!)
After the first month, I complainedThey said they adjusted the bill but I didn't see muchI did send email two cancellation notices with total refund and a phone call and have not heard back
Account_Number: XXXX XXXX XXXXXXX
My son worked at the *** during the summer of The employer elected to pay his wages via prepaid ADP TotalPay card from Money Network Financial, LLCHe activated the card February 9, (balance $992.97) unbeknownst to us his card and account were put on hold February 20, He was unable to access his moneyConveniently, Money Network upgraded the account from TotalPay (no maintenance fee) card account to premier account (maintenance fee 2.95) without his authorization/consent Yet, for some reason, Money Network charged a $maintenance fee starting in February When contacting Money Network for an explanation, we were informed that his account was put on hold 'by the government? and has a balance of $ We were asked to provide ***, a copy of the debit card, a utility bill and a picture of his social security card In total the requested documentation was provided on three separate occasionsHis account was to be re-activate
I own a Travel Agency and was introduced to FirstData through one of my clients who knew the sales representative for FirstData There was a lot of and misleading info and claims made by the sales rep(i found out the hard way after signing the contract) The customer service and management at First data is below ZERO I wish there was negative rankings on the charts They never respond back, They never seem to know who is responsible for different claims and it seems to me that it is a fraudulent company which uses any possible excuse and tactic to delay solving the issue I have been promised a call back since October of and have contacted every possible number and department that I could get my hands on and nobody cares to pick up the phone and help The sales Rep simply disappeared and not responding to my calls and I have been waiting for my device to be changed for months now At this point I am not allowed to cancel their services because of the very high cancellation penalty(which was supposed to be according to the salesperson) They are much more expensive than the competitors(I was promised to get a much better rate comparing the company I was using before) absolutely no customer service
I received the card last year and have been using it sinceAll of a sudden I have a new direct deposit now they're saying I have to prove my identityI emailed all the documentsThey have received and told me I can't use the card until I email more documentsI've emailed all the legal documents that verify who I am and they still won't release the hold on the card for me to use to pay bills or feed my kids and unborn baby/babiesCalled backed Thursday and customer said hoursCall Friday and they said soonCall back Saturday morningAnd was told to send a utility bill that's not in my name on my idThen they told me that my government issue driver's license doesn't match the address on file when I wasn't a resident of the state the card was issued in
Dear Revdex.com, I am a small franchise ice cream store(COOL N2) owner ***, and *** co-owns this store with me
On Sep 18th *** signed a wired credit card machine with *** Daye of FIRST DATAI was present when *** signed the paper, and I asked ***, is there a fee involved when we want to cancel this service, and he said no
On Oct2017, I signed a new wireless credit card machine to replace the wired one with AndrewHe said FIRST DATA will send people here to take the wired machine, and there is nothing we need to do about it After two month, no one came here to pick up the wired machine, and our account have been charged for both wired and wireless machines
We called FIRST DATA to explain what the scenario is and asked for refund and they declinedTherefore we called ***, he never pick up his phone
*** and I do not think we are reponsiable for the two double charged monthsWe are not satisfied with the FIRST DATAs service and ***'s respon
I use this company First Data to process my companies credit card charges for my business their fees are much much higher than I was suppose to pay
My agreement with first data was to be charged approx 1% per transaction and 0% for debit cards that use pin pad and a month to lease credit card machine I was paying 2.75% with square,a different merchant service They were suppose to reduce my monthly processing fees by to a month and as a signing bonus were suppose to transfer to my checking account days after I signed up that never happened They keep adding different MISC Fees every month and ther are different every month for example June total sales were ( I am a very small business) They charged me Fees of broken down the credit card processing fees were only then they tacked on of Misc Fees.plus lease fee total charges total The same thing in August Total sales were they charged me
*** *** Sales Person for Express Merchant Processing Solutions Fraudulently Stated I have a day trial period before my contract and lease where permanent to try the Merchant Equipment he sold to meWhen I had problems I was ignored by himI returned the equipment and asked to be released as he told me and what he stated when he had me sign the lease was fraudNow I am stuck in a contact that I didn't agree to terms
Product_Or_Service: Merchant Service Equipment
Account_Number: ***
The SunTrust Merchant Services (First Data Merchant Services) are refusing to change my bank account routing numbers in order for me to get the credit/debit card salesThey are asking for a voided check (which I don't have) or a bank letter with a bank letterhead (which Bank Of America employees are not allowed to use bank letterheads on the letters!!) Note that when setting my account, none of the above was requested, I just gave them the bank account and routing number myselfSo after setting my account, I was not able to receive the sales from the credit/debit cards due to the routing number and im able to change it!!! After multiple calls and unanswered emails, I was asked for the bank Account Change Request form, which I sentAfter that I was asked for a bank letter, which I sent also but without a bank letter head because it's not possible to obtainMy multiple requests were denied without letting me know about them, no calls, no emails, no reasons given, no explanations, no
First Data is holding $20,of our funds in suspension since November 17, and refuse to release the funds
On November 17, 2016, we received a suspension notice from First Data due to some transactions that they deemed as "high dollar amounts" and "Unusual Method of Processing" They requested we provide documentation for the transactions, which was done immediately on November 18, Since this date, we cannot get phone calls returned, emails answered, and ultimately after over weeks of them holding our funds, no answers They indicated on November 25, that we were a travel agencies, which I indicated to Starr Long (or Briggs according to the first letter we received) that we are not a travel agency and that we own the units that we are renting We are a vacation rental business, a landlord, and the transactions that we are processing are our tenant guests
Our Merchant number is #XXXXXXXXXXXX I have called Star numerous times, she never answers the phone
Hello
I just bought a business which is using Fistdata for the credit card merchant service
I call the company and they say I need to pay $to cancel the leaseOr they say I can transfer the account from the previous owner to my accountI paid $for the transfer and the information has received by them at May 20thHowever, it take over month and the account still not been transfered yetit still under the previous owner's name and under her bank accountIt already make huge inconvenience in the business since the credit card mechine is not workingeverytime I call, they let me to waitAnd if I want to cancel the contract me or the previous owner need to pay the rent for the following months rent to them which is dollars
Product_Or_Service: credit card merchant service
Account_Number: ***
We initialed signed up for there services and they sent us the machine.We had to switch to another company for the POS system in our business.We never have had a card processed with the companyWhen we called them they said we could cancel the service but we could not get out of the lease.we sent the machine right back to themWe have been paying a monthly fee for over yearsWe have called and tried to stop the processing/ leasing feeThey keep giving us the run around and wont let us out.We have sold the business and closed all of the accountsthey are now sending bills and fee's, and threatening turning us in to the credit boroughI have very good credit and I do not want this effected.I am tired of the run around and being charged for a account I have never used and do not have the equipment!
Account_Number: ***
The leasing department (First Data Global Leasing) did not provide me with correspondence as a means to exercise the purchase option at lease end On more than a dozen occasions ocer the span of months, I took the initiative to contact them, but each time the line was on hold for an hour before it just hung up During the two months I tried to contact them, month-to-month payments for the lease that I should have had the chance to purchase kept ACH withdrawing from my bank account When I finally got a chance to talk to a "manager" she condescendingly told me that there is nothing she could do All I wanted was a simple solution where the month-to-month charges I was paying could be applied to the purchase option amount that I could have paid off two months previous I would have been able to remain a customer for First Data and everyone would have been happy
Product_Or_Service: Point-of-Sale System
Account_Number: ***
First Data is a leasing company under Securus Payments for credit card processing When I signed on I was informed by Securus that I would have an early termination fee if I terminated prior to the four years of the contract Informed them that I would pull out of the contract if that was not removed They did so with no penalty What they failed to mention was that I am still obligated to pay First Data $plus tax every month till the lease is up I contacted First Data to see if this issue can be resolved and they are not willing to work with you I asked to speak with a manager/supervisor and not one was available I was informed that one would contact me in to days and that was weeks ago I informed them to take back there machine and according to them they will not at I still have to keep paying the lease every month I should have been advised that the cancellation can not be terminated prior to without paying off the total lease of $Securus informed me
first data (bank of america) has held and stolen $30,from our company They decided WITHOUT NOTICE to hold all of our money
When I called to find out why they held $30,they said I had to speak to risk management They transfer me to a voicemail and I leave a message I have called them times a day for the last week and not so much as a call back No notices, no emails, no communication at all Everytime I call I am transfered to the voicemail of *** who never calls me back At this point our credit card terminal has been deactivated and they have held all of our money $30,
I have contacted an attorney iflorida who advised me to make a complaint with the Revdex.com and consimer affairs (attorney general) After readong the reviews online I see they have done this to thousands of other people I wish I had known this before I trusted them with our business
It is also pretty crazy that you (the Revdex.com) have them listed as an A+ I think you would have
In I opened a small/ Local business in Norman OklahomaI decided to use IBC Bank for my business banking needsI was also in the market for a credit card processing systemIBC recommended a partner company called First Data GlobalI was contacted by a FDG representative by the name Deana Johnson for installation of my system and would be my FDG rep for any future needsThen two days after opening my account I was then contacted by another FDG rep by the name of ***, in which she advised she would be bringing my system and contract to sign and look overAtfer review of the contract I expressed concern regarding the company name discrepinciesThe contract was under the Company Northern Leasing and that contract was not able to be canceledWhen contacting my FDG rep she informed me that they were my Leasing company for my clover system, and that Coastal Pay would be the Processing Company for my credit cards*** installed system and contract was signed, and if I had an
First Data is a merchant company who we signed up with to take care of our merchant servicesWe signed up with them in JUNE On July 7, we received an email from*** *** for requesting invoices for our customers with billing names address and phone numbersWe sent all the information Mr*** requested on July , the same dayWe followed up on July 10th and 11thWe finally received an email from him stating he is working on it and he will update us by the end of the dayWe never heard back from himHe replied on the 12th wanting to set up a conference call to discuss our accountFrom the 17th of July until now, November 9, 2017, we have sent him emails and have called him times to get an update on our account and we have not received no updates from Mr*** or anyone from FIRST DATAThis merchant account is holding 12,dollars of our money and yet we can not get any update from them on the status of our account or when th
First
Data is a company full of useless peopleThey don't call back, they don't listen, they are apologetic to script about their short comingsI was happy to tell a customer today to initiate a fraud claim against these people because of their incompetency answering questionsTheir "specialist" who called me didn't even know what business I represented and tried to consistently talk over meThis is a heartless rude company and if Could not accept plastic an survive I wouldIm definitely shopping for new serviceI think a loan shark would care more than these clowns!
Applied for card, received a card in the get the information to my employerFunds deposited, I call to activate I can't funds have been sentI call to check status they say I need the company that issued the card to enroll meI find out the card is from a agency I don't work from so I can't get enrolled, but they have a week's pay they won't send back to current employer
Product_Or_Service: Debit card
Here is the plan. I am willing to pay back the money to the client. I will pay him $1000/- a month. Thats what I can do. I will start paying him from the month of May 2016. Let me know. Thats my plan
GreetingI actually have two complaints about billing and contract issue.I have tried to transfer my contract to the new ownerHowever, it took for while to transfer and they have kept charging lease payment and annual fee which I wasn't aware of it(annual fee) for years.They said they would refund it weeks agoI don't see it yetThis week, they charged another fee.My wife called the company about itOne of representatives told that our account is still active even though we provide all document for ownership transferring.This is very frustrated situation for us due to lack of customer service, slow process of transferring, and continuous charging fees.I have used this card processing company which I just found different names (National card solution, merchant solution center, First data)and they told me that I have different contract for process and card machine which I didn't knowI knew that there is different terms of each contractI never been informed about dif
Very falsely advertised and lied about the cost of using their merchant services (credit card services for my business)They advertised and emailed confirmed me the price of the services "
Here is my contact infoWe offer 0% on debit and 1% on credit for your merchant account cent transaction and only $a monthTalk with you soon
***
This was a total lieCredit charges were as much as 5.5% and monthly charges a monthIt is very confusing because of all the difference types of charges they charged me (fees of Disc 1, dues and assessments, auths and avs, cpu gtwy, non-qualifed interchange fee, nabu fees, location fee and much much more!)
After the first month, I complainedThey said they adjusted the bill but I didn't see muchI did send email two cancellation notices with total refund and a phone call and have not heard back
Account_Number: XXXX XXXX XXXXXXX
My son worked at the *** during the summer of The employer elected to pay his wages via prepaid ADP TotalPay card from Money Network Financial, LLCHe activated the card February 9, (balance $992.97) unbeknownst to us his card and account were put on hold February 20, He was unable to access his moneyConveniently, Money Network upgraded the account from TotalPay (no maintenance fee) card account to premier account (maintenance fee 2.95) without his authorization/consent Yet, for some reason, Money Network charged a $maintenance fee starting in February When contacting Money Network for an explanation, we were informed that his account was put on hold 'by the government? and has a balance of $ We were asked to provide ***, a copy of the debit card, a utility bill and a picture of his social security card In total the requested documentation was provided on three separate occasionsHis account was to be re-activate
I own a Travel Agency and was introduced to FirstData through one of my clients who knew the sales representative for FirstData There was a lot of and misleading info and claims made by the sales rep(i found out the hard way after signing the contract) The customer service and management at First data is below ZERO I wish there was negative rankings on the charts They never respond back, They never seem to know who is responsible for different claims and it seems to me that it is a fraudulent company which uses any possible excuse and tactic to delay solving the issue I have been promised a call back since October of and have contacted every possible number and department that I could get my hands on and nobody cares to pick up the phone and help The sales Rep simply disappeared and not responding to my calls and I have been waiting for my device to be changed for months now At this point I am not allowed to cancel their services because of the very high cancellation penalty(which was supposed to be according to the salesperson) They are much more expensive than the competitors(I was promised to get a much better rate comparing the company I was using before) absolutely no customer service
I received the card last year and have been using it sinceAll of a sudden I have a new direct deposit now they're saying I have to prove my identityI emailed all the documentsThey have received and told me I can't use the card until I email more documentsI've emailed all the legal documents that verify who I am and they still won't release the hold on the card for me to use to pay bills or feed my kids and unborn baby/babiesCalled backed Thursday and customer said hoursCall Friday and they said soonCall back Saturday morningAnd was told to send a utility bill that's not in my name on my idThen they told me that my government issue driver's license doesn't match the address on file when I wasn't a resident of the state the card was issued in
Dear Revdex.com, I am a small franchise ice cream store(COOL N2) owner ***, and *** co-owns this store with me
On Sep 18th *** signed a wired credit card machine with *** Daye of FIRST DATAI was present when *** signed the paper, and I asked ***, is there a fee involved when we want to cancel this service, and he said no
On Oct2017, I signed a new wireless credit card machine to replace the wired one with AndrewHe said FIRST DATA will send people here to take the wired machine, and there is nothing we need to do about it After two month, no one came here to pick up the wired machine, and our account have been charged for both wired and wireless machines
We called FIRST DATA to explain what the scenario is and asked for refund and they declinedTherefore we called ***, he never pick up his phone
*** and I do not think we are reponsiable for the two double charged monthsWe are not satisfied with the FIRST DATAs service and ***'s respon
I use this company First Data to process my companies credit card charges for my business their fees are much much higher than I was suppose to pay
My agreement with first data was to be charged approx 1% per transaction and 0% for debit cards that use pin pad and a month to lease credit card machine I was paying 2.75% with square,a different merchant service They were suppose to reduce my monthly processing fees by to a month and as a signing bonus were suppose to transfer to my checking account days after I signed up that never happened They keep adding different MISC Fees every month and ther are different every month for example June total sales were ( I am a very small business) They charged me Fees of broken down the credit card processing fees were only then they tacked on of Misc Fees.plus lease fee total charges total The same thing in August Total sales were they charged me
*** *** Sales Person for Express Merchant Processing Solutions Fraudulently Stated I have a day trial period before my contract and lease where permanent to try the Merchant Equipment he sold to meWhen I had problems I was ignored by himI returned the equipment and asked to be released as he told me and what he stated when he had me sign the lease was fraudNow I am stuck in a contact that I didn't agree to terms
Product_Or_Service: Merchant Service Equipment
Account_Number: ***
The SunTrust Merchant Services (First Data Merchant Services) are refusing to change my bank account routing numbers in order for me to get the credit/debit card salesThey are asking for a voided check (which I don't have) or a bank letter with a bank letterhead (which Bank Of America employees are not allowed to use bank letterheads on the letters!!) Note that when setting my account, none of the above was requested, I just gave them the bank account and routing number myselfSo after setting my account, I was not able to receive the sales from the credit/debit cards due to the routing number and im able to change it!!! After multiple calls and unanswered emails, I was asked for the bank Account Change Request form, which I sentAfter that I was asked for a bank letter, which I sent also but without a bank letter head because it's not possible to obtainMy multiple requests were denied without letting me know about them, no calls, no emails, no reasons given, no explanations, no
First Data is holding $20,of our funds in suspension since November 17, and refuse to release the funds
On November 17, 2016, we received a suspension notice from First Data due to some transactions that they deemed as "high dollar amounts" and "Unusual Method of Processing" They requested we provide documentation for the transactions, which was done immediately on November 18, Since this date, we cannot get phone calls returned, emails answered, and ultimately after over weeks of them holding our funds, no answers They indicated on November 25, that we were a travel agencies, which I indicated to Starr Long (or Briggs according to the first letter we received) that we are not a travel agency and that we own the units that we are renting We are a vacation rental business, a landlord, and the transactions that we are processing are our tenant guests
Our Merchant number is #XXXXXXXXXXXX I have called Star numerous times, she never answers the phone