The agents lie to the customers and things are not handled in a timely mannerThey tell you they will do something and they don't get it done
I had an authorization hold on my account but the manager of the motel that authorized the hold called and got everything he needed to take the authorization offAfter everything was done I called twice to make sure my fax was received both times I was informed it was not received which was well over hoursMy third attempt I asked to speak to a supervisor and he told me that it would take 1-business days for this to be resolved but the first agent I spoke with said it could be done that same day providing I sent in all of the information she told me to sendI told him I was told the wrong information and would be needing the hold to be resolved today as info was informedWithout it being resolved I could not make it home as I was out of townHe proceeded to tell me it was nothing he could do so I asked to speak to someone elseI then
I was with this company for two and a half years, not realizing that they were not living up to what was agreed to in the contractThey promised me that if I signed up with their company that the money I earned would be in my account within hoursThis never happened my money would take days to show up in my accountThis kept happening until I decided that enough was enoughI found out that this company was taking over dollars a month from my account so I ended my service with themNow they are telling me I still have to pay them more money each month even though under terms an conditions they liedThey have been harassing me and make slight threats and I'm fed up,I advise anyone else not to trust this company
First Data/Global Leasing misleading credit card terminal leases
Signed up with First Data credit card processing through Sams Club in September of Sales Rep promised me there were no cancellation fees for anything if I was unhappyAfter 1/years of being unhappy with the company and cancelling First Datas processing contract with me I was informed my lease for the credit card terminals was with Global Leasing not First DataWhen I tried to call them 25-times and waited on the phone up to an hour each time before I hung up I finally spoke with a repVery rude and unbudging he told me I had a month lease for the equipment and I could NOT get out of it unless I paid $to end the contractEven though I have paid $a month for years they want $more for the terminalsThe biggest reason I cancelled First Data was because I needed to upgrade the machines to take chip cards and these were not compliantI was told by First Data/Global Leasing when I called i
We purchased a small business in June of this year and had a terminal provided by MonerisAbout a month ago I was contacted by First Data to try their service, that it was much cheaper than Moneris and I would be under no obligationI could hook it up and try it for or days to see what I thought Upon receiving the terminal we called in to activate it we were told we had to make an appointment to have it activated we had already disconnected the old terminal at a convenient time for us and were told we could call anytime My husband was not impressed by the customer service and we realized that the way our store is wired, we could not use it, no matter what we tried, the whole system would need to be rewired and it would cost us a lot of money We contacted FIrst Data to inform them that we needed to return the terminal but its not that simpleI have been on the phone for the past two weeks, I have the account closed but apparently the terminal is leased from FIrst Data Glo
This company is one giant scamMy bank had me sign up promised I can cancel within the first days with a full refundBig lieThe are reporting on my credit as well as sending debt to collections when they been automatically taking out of my account each monthI can not get any help from there staffDO NOT USE THIS COMPANY
I have been wrongly charged by First Data on multiple occasions and instead of wasting time on the phone, this escalation may finally bring an end
August Invoice
In this invoice, I was overcharged $for "non-receipt of PCI validation" and $plus sales tax for "equipment shipping and handling"Clover sent me new equipment because the old one intermittently lapsed and did not accept transactionsThe representative told me I would NOT be charged and yet I have been improperly chargedPlease refund this charge of $plus sales tax of $Also, the old device was sent back as per instructionsAlso, I should not have been charged the $because tests were passed and there is no ground for this charge
September
Here, I was again charged for non-receipt of PCI validationTests have been passed-- not necessary to chargeI am also paying for Transarmor Solution which is to protect against theftSimply charging me here doesn't protect anyone
BEWARE! Just nearly escaped a meeting with these scammersWhen I attempted to decline an in office meeting the so called manager Anthony attempted to bully me into submission going so far as to threaten me with reporting me to visa / mastercard risk management ( I have made visa/ MC nothing but positive money for years and the reason for flagging me was BECAUSE I was such a great account) and recommending that my ability top process be terminated and that when Visa/ MC heard our recorded conversation that they would probably do soI replied - so because you & I have an unhappy conversation Visa/ MC will decline my business- you are insaneread the other reviews as well- I can NOT fathom this A+ rating- Revdex.com you need to seriously re examine how you are rating these people!
First Data became my credit card proccessing companyWhen I signed the agreement with *** he stated that if I wasnt happy with them for any reason I could cancel with no terminations fees before 90daysI was to get deposits daily into my accountFirst Data made a deposit on Augfor $, Aug17th for Aug $then no further depositsOn Aug31st out of the blue I get a phone call from *** *** stating I need to submit my bank account information to her because it is incorrectThat they cant withdrawl my lease paymentI didnt submit my information until Sept7thBut some how that had to correct information to withdrawl $from my account on Sept6thSomeone on there end was not authurised to changed my account informationTo make it incorrect as of Aug18th nor make it correct as of Sept 6thI called to try to resolve the issue with *** *** She was flat out rude***, told me the deposits came for a differant credit card company I usedThen woul
I was sent an electronic device from First Data which appears to be a credit card reading device about a month agoI did not order that deviceThat device was addressed to*** *** ***, a sole proprietor engineering business I discontinued more than years agoThat business is no longer existed for more than yearsThe device was sent to my home addressApproximately weeks after, I received a lease agreement from First Data stating that a monthly fee will be charged from an bank account that I don't ownI attempted to contact First Data by phoneHowever, I was put on hold over an hour with no responseMy complaint is that this company cannot just send me something I did not order and attempt to charge me service fee that I did not sign up for
Product_Or_Service: none
I purchased/leased a POS Clover system Fist Data and Sam's Club My sales person was Extremely helpful thru the whole process as it was my first venture into POS systems Part of the deal was to use first data as our merchant sevicesHe set us up and walked us thru the set up and learning One of the main reason in going with this company was the personal attention to our individual needs for our business and the other selling feature was that if anything should happen to the equipment it would be replaced free of charge This was repeatedly said to us as I worried that one of the areas the we would place a unit was a high traffic ares He again said (in front of many witnesses) if anything should break it would be replace at no charge as we were leasing the equipment and all up dates to the system would be included in the price we are playing
On June 20, a monitor fell of the counter it was on and the screen splattered On June 21, I called merchant services to let them
I am now legally disabled, which has caused my business to fail and this company has no heartThey want $from me to end the contract when I barely have enough money to eat and heat my home When I asked to speak to a supervisor, I was connected to a collection agency I have never once used the service, yet I must continue to pay over a hundred dollars a month The terminal is still in the box The contracts are air-tight Don't sign one unless you have business insurance that will pay them if you are disabled
First data leasing offered a settlement of leased equipment and we accepted and paid in fullThey are still reporting a collection not paidPlease remove from personal credit
Product_Or_Service: Equipment lease
Order_Number: Unknown
Account_Number: Ends in ***
I switched to First Data Merchant Services in July I signed with a salesman *** ***The initial agreement he sent stated a term agreement of months, which I refused, knowing my franchise agreement would be up in May and didn't want to commit to anything beyond thatHe got 'approval' and sent me the agreement stating no term agreementMy business closed and when I called to cancel they wanted to charge me $for breaking my year contractWhen I tried to explain that there was no contract they informed me that was only for the debit terminal only and not the service contractThey said it is not specifically written on the contract but stated on the websiteAgain, I did not click agree on any website, to agree to a 4year contractAt no point was this ever explained to me and Mr*** assured me that there was no contract and this was a 'package' they were working on for my franchiseI feel I was scammed by First DataI was severely mislead into enterin
This bank consistently allows funds to be overdraftI on numerous occasions have had my account refunded days later due to this bank taking additional funds from my account that wasn't authorized
This company keep taking money out of my bank account, no matter how many times I block them I do not use their equipment I do not use their services They are a fraud
Company misrepresents value of the products they offer Exhorbitant charges Unethical
This company takes advantage of consumers by partnering with merchant services providers to tie customers into exorbitantly priced lease contracts that charge times the value of the products they lease I signed a contract with merchant services provider Securus promising to save me lots of money on my business' credit card fees They promised big savings We did not realize at the time that the agreement tied us into a lease with First Data for equipment we could have purchased outright for $300-400, but instead charged over $for the same equipment over the lease term We were never given the option of purchasing our own equipment, but instead were given promises of huge savings We have not realized any savings and are now tied into this outrageously expensive lease Securus ahnd First Data have cleverly arranged it so that neither takes accountability for the scam, referring bac
Problems with Product/Service
Dec, 28, The saleswomen *** *** explained in detail that her company named Smart Choice Payment would save my business $per month if I switched to her processing company,*** gave me a quote that they can reduce my effective percentage only low rate of 1.92%(before was 2.7%) I specifically asked her, "Will that be include credit card interchange fees and equipment fee ?" And she said, "YES,there is no equipment fee." We talked for almost hours! I asked her over and over if I want to cancel with your company how much would that cost me?" And her answer was "There is no contract with us,you can cancel it any time and no cost any fees from you." !!I asked him again, "So my total effective overall rate on my statement would be 1.92%? " And her answered , " ABSOLUTELY."Even though she told me there was no contract from her company and no other cancel fees, I still worry about the contract promble and want to make sure about the
I have had the "pleasure" of dealing with Money Network for the past days trying to come to a resolution with ZERO results! Customer Service was THE WORST I HAVE EVER ENCOUNTERED! My call was escalated to multiple "supervisors" who refused to even listen to the concerns or the problem I went as far as to go to my personal bank to have management from there attempt to contact Money Network to help me obtain access to MY FUNDS! NOTHING!! The local news station will also be hearing about this with hopes that they can figure out how a company with 87+ negative reviews and THOUSANDS of complaints can have an A+ rating?!?!
Clover Mini credit card processor - lease
First Data is conducting unfair business practices as I am able to change my credit card processor, but have no means to use the terminal with another vendor like TSYS, for there is proprietary encryption and this Clover Mini can only be used with First Data (never explained to me), therefore the equipment (Clover Mini) is useless if I should leave First DataI am locked into a years lease with a credit card processor that I cannot use beyond First DataI am not in a contract with First Data's processing, but I am locked into a lease with equipment that cannot work with their competitorsVery unfair
I was with first data for about months but I had to get a change of ownership and was told that I would have to setup a whole new account and new contractthey transferred me to one of their agents a (***) who is a total crookhe made promises he had no intention on deliveringhe signed me up on services (transamor) I clearly stated I did not wanthe drew up a contract and I went through it with him there were fees that was too high (he told me cents flat for debit and cent batch) and monthly services that he said he would either adjust or remove altogetherand then he told me to go ahead and sign and he will take "care of it." after the 1st month I received the bill and noticed that my fees which was normally under was now 900-with the exact companyi spoke for the customer service at first data and they said that I would have to talk with the agent who signed us upwhich I could not reach, called them back and they said that they will leave a mes
The agents lie to the customers and things are not handled in a timely mannerThey tell you they will do something and they don't get it done
I had an authorization hold on my account but the manager of the motel that authorized the hold called and got everything he needed to take the authorization offAfter everything was done I called twice to make sure my fax was received both times I was informed it was not received which was well over hoursMy third attempt I asked to speak to a supervisor and he told me that it would take 1-business days for this to be resolved but the first agent I spoke with said it could be done that same day providing I sent in all of the information she told me to sendI told him I was told the wrong information and would be needing the hold to be resolved today as info was informedWithout it being resolved I could not make it home as I was out of townHe proceeded to tell me it was nothing he could do so I asked to speak to someone elseI then
I was with this company for two and a half years, not realizing that they were not living up to what was agreed to in the contractThey promised me that if I signed up with their company that the money I earned would be in my account within hoursThis never happened my money would take days to show up in my accountThis kept happening until I decided that enough was enoughI found out that this company was taking over dollars a month from my account so I ended my service with themNow they are telling me I still have to pay them more money each month even though under terms an conditions they liedThey have been harassing me and make slight threats and I'm fed up,I advise anyone else not to trust this company
First Data/Global Leasing misleading credit card terminal leases
Signed up with First Data credit card processing through Sams Club in September of Sales Rep promised me there were no cancellation fees for anything if I was unhappyAfter 1/years of being unhappy with the company and cancelling First Datas processing contract with me I was informed my lease for the credit card terminals was with Global Leasing not First DataWhen I tried to call them 25-times and waited on the phone up to an hour each time before I hung up I finally spoke with a repVery rude and unbudging he told me I had a month lease for the equipment and I could NOT get out of it unless I paid $to end the contractEven though I have paid $a month for years they want $more for the terminalsThe biggest reason I cancelled First Data was because I needed to upgrade the machines to take chip cards and these were not compliantI was told by First Data/Global Leasing when I called i
We purchased a small business in June of this year and had a terminal provided by MonerisAbout a month ago I was contacted by First Data to try their service, that it was much cheaper than Moneris and I would be under no obligationI could hook it up and try it for or days to see what I thought Upon receiving the terminal we called in to activate it we were told we had to make an appointment to have it activated we had already disconnected the old terminal at a convenient time for us and were told we could call anytime My husband was not impressed by the customer service and we realized that the way our store is wired, we could not use it, no matter what we tried, the whole system would need to be rewired and it would cost us a lot of money We contacted FIrst Data to inform them that we needed to return the terminal but its not that simpleI have been on the phone for the past two weeks, I have the account closed but apparently the terminal is leased from FIrst Data Glo
This company is one giant scamMy bank had me sign up promised I can cancel within the first days with a full refundBig lieThe are reporting on my credit as well as sending debt to collections when they been automatically taking out of my account each monthI can not get any help from there staffDO NOT USE THIS COMPANY
I have been wrongly charged by First Data on multiple occasions and instead of wasting time on the phone, this escalation may finally bring an end
August Invoice
In this invoice, I was overcharged $for "non-receipt of PCI validation" and $plus sales tax for "equipment shipping and handling"Clover sent me new equipment because the old one intermittently lapsed and did not accept transactionsThe representative told me I would NOT be charged and yet I have been improperly chargedPlease refund this charge of $plus sales tax of $Also, the old device was sent back as per instructionsAlso, I should not have been charged the $because tests were passed and there is no ground for this charge
September
Here, I was again charged for non-receipt of PCI validationTests have been passed-- not necessary to chargeI am also paying for Transarmor Solution which is to protect against theftSimply charging me here doesn't protect anyone
BEWARE! Just nearly escaped a meeting with these scammersWhen I attempted to decline an in office meeting the so called manager Anthony attempted to bully me into submission going so far as to threaten me with reporting me to visa / mastercard risk management ( I have made visa/ MC nothing but positive money for years and the reason for flagging me was BECAUSE I was such a great account) and recommending that my ability top process be terminated and that when Visa/ MC heard our recorded conversation that they would probably do soI replied - so because you & I have an unhappy conversation Visa/ MC will decline my business- you are insaneread the other reviews as well- I can NOT fathom this A+ rating- Revdex.com you need to seriously re examine how you are rating these people!
First Data became my credit card proccessing companyWhen I signed the agreement with *** he stated that if I wasnt happy with them for any reason I could cancel with no terminations fees before 90daysI was to get deposits daily into my accountFirst Data made a deposit on Augfor $, Aug17th for Aug $then no further depositsOn Aug31st out of the blue I get a phone call from *** *** stating I need to submit my bank account information to her because it is incorrectThat they cant withdrawl my lease paymentI didnt submit my information until Sept7thBut some how that had to correct information to withdrawl $from my account on Sept6thSomeone on there end was not authurised to changed my account informationTo make it incorrect as of Aug18th nor make it correct as of Sept 6thI called to try to resolve the issue with *** *** She was flat out rude***, told me the deposits came for a differant credit card company I usedThen woul
I was sent an electronic device from First Data which appears to be a credit card reading device about a month agoI did not order that deviceThat device was addressed to*** *** ***, a sole proprietor engineering business I discontinued more than years agoThat business is no longer existed for more than yearsThe device was sent to my home addressApproximately weeks after, I received a lease agreement from First Data stating that a monthly fee will be charged from an bank account that I don't ownI attempted to contact First Data by phoneHowever, I was put on hold over an hour with no responseMy complaint is that this company cannot just send me something I did not order and attempt to charge me service fee that I did not sign up for
Product_Or_Service: none
I purchased/leased a POS Clover system Fist Data and Sam's Club My sales person was Extremely helpful thru the whole process as it was my first venture into POS systems Part of the deal was to use first data as our merchant sevicesHe set us up and walked us thru the set up and learning One of the main reason in going with this company was the personal attention to our individual needs for our business and the other selling feature was that if anything should happen to the equipment it would be replaced free of charge This was repeatedly said to us as I worried that one of the areas the we would place a unit was a high traffic ares He again said (in front of many witnesses) if anything should break it would be replace at no charge as we were leasing the equipment and all up dates to the system would be included in the price we are playing
On June 20, a monitor fell of the counter it was on and the screen splattered On June 21, I called merchant services to let them
I am now legally disabled, which has caused my business to fail and this company has no heartThey want $from me to end the contract when I barely have enough money to eat and heat my home When I asked to speak to a supervisor, I was connected to a collection agency I have never once used the service, yet I must continue to pay over a hundred dollars a month The terminal is still in the box The contracts are air-tight Don't sign one unless you have business insurance that will pay them if you are disabled
First data leasing offered a settlement of leased equipment and we accepted and paid in fullThey are still reporting a collection not paidPlease remove from personal credit
Product_Or_Service: Equipment lease
Order_Number: Unknown
Account_Number: Ends in ***
I switched to First Data Merchant Services in July I signed with a salesman *** ***The initial agreement he sent stated a term agreement of months, which I refused, knowing my franchise agreement would be up in May and didn't want to commit to anything beyond thatHe got 'approval' and sent me the agreement stating no term agreementMy business closed and when I called to cancel they wanted to charge me $for breaking my year contractWhen I tried to explain that there was no contract they informed me that was only for the debit terminal only and not the service contractThey said it is not specifically written on the contract but stated on the websiteAgain, I did not click agree on any website, to agree to a 4year contractAt no point was this ever explained to me and Mr*** assured me that there was no contract and this was a 'package' they were working on for my franchiseI feel I was scammed by First DataI was severely mislead into enterin
This bank consistently allows funds to be overdraftI on numerous occasions have had my account refunded days later due to this bank taking additional funds from my account that wasn't authorized
This company keep taking money out of my bank account, no matter how many times I block them I do not use their equipment I do not use their services They are a fraud
Company misrepresents value of the products they offer Exhorbitant charges Unethical
This company takes advantage of consumers by partnering with merchant services providers to tie customers into exorbitantly priced lease contracts that charge times the value of the products they lease I signed a contract with merchant services provider Securus promising to save me lots of money on my business' credit card fees They promised big savings We did not realize at the time that the agreement tied us into a lease with First Data for equipment we could have purchased outright for $300-400, but instead charged over $for the same equipment over the lease term We were never given the option of purchasing our own equipment, but instead were given promises of huge savings We have not realized any savings and are now tied into this outrageously expensive lease Securus ahnd First Data have cleverly arranged it so that neither takes accountability for the scam, referring bac
Problems with Product/Service
Dec, 28, The saleswomen *** *** explained in detail that her company named Smart Choice Payment would save my business $per month if I switched to her processing company,*** gave me a quote that they can reduce my effective percentage only low rate of 1.92%(before was 2.7%) I specifically asked her, "Will that be include credit card interchange fees and equipment fee ?" And she said, "YES,there is no equipment fee." We talked for almost hours! I asked her over and over if I want to cancel with your company how much would that cost me?" And her answer was "There is no contract with us,you can cancel it any time and no cost any fees from you." !!I asked him again, "So my total effective overall rate on my statement would be 1.92%? " And her answered , " ABSOLUTELY."Even though she told me there was no contract from her company and no other cancel fees, I still worry about the contract promble and want to make sure about the
I have had the "pleasure" of dealing with Money Network for the past days trying to come to a resolution with ZERO results! Customer Service was THE WORST I HAVE EVER ENCOUNTERED! My call was escalated to multiple "supervisors" who refused to even listen to the concerns or the problem I went as far as to go to my personal bank to have management from there attempt to contact Money Network to help me obtain access to MY FUNDS! NOTHING!! The local news station will also be hearing about this with hopes that they can figure out how a company with 87+ negative reviews and THOUSANDS of complaints can have an A+ rating?!?!
Clover Mini credit card processor - lease
First Data is conducting unfair business practices as I am able to change my credit card processor, but have no means to use the terminal with another vendor like TSYS, for there is proprietary encryption and this Clover Mini can only be used with First Data (never explained to me), therefore the equipment (Clover Mini) is useless if I should leave First DataI am locked into a years lease with a credit card processor that I cannot use beyond First DataI am not in a contract with First Data's processing, but I am locked into a lease with equipment that cannot work with their competitorsVery unfair
I was with first data for about months but I had to get a change of ownership and was told that I would have to setup a whole new account and new contractthey transferred me to one of their agents a (***) who is a total crookhe made promises he had no intention on deliveringhe signed me up on services (transamor) I clearly stated I did not wanthe drew up a contract and I went through it with him there were fees that was too high (he told me cents flat for debit and cent batch) and monthly services that he said he would either adjust or remove altogetherand then he told me to go ahead and sign and he will take "care of it." after the 1st month I received the bill and noticed that my fees which was normally under was now 900-with the exact companyi spoke for the customer service at first data and they said that I would have to talk with the agent who signed us upwhich I could not reach, called them back and they said that they will leave a mes