My paycard was compromised (at a gas station I presume) This has been the WORST EXPERIENCE I have encountered in getting my funds back It will be approximately weeks until I have recouped what was taken from my account If this had been from my financial institution it would have been caught (I would not have had to figure it out on my own) and it would have been taken care of Instead, I have to wait for a dispute form to be mailed to me as they can't email it to me or get it to me any other way Then I need to mail it back and then they will investigate ADP is using this company based in Atlanta and Nebraska to manage their paycards I do have accounts at local financial institutions, but thought this card would be easily tracked for deposits and expensesThe customer service is outsourced to the Phillipinesyears ago, I would have expected this type of experience
We were accepted as a customer, we began processing transactions but money has been withheld for over days with no response or explanationOver 200K in funds have been withheld, with no response to myriad outreach and inquiries from our business and the Citi Bank
Product_Or_Service: custom apparel
I was with this company almost years and I have been getting charged for fees that I don't even know what they are for
I was using first data for my small retail business On 11/11/I canceled my service with them because I was noticing on all my statements that I was being charged for fees that I was not even aware off Example of the fees:
Transamor Solution Monthly $
Business Advantage Package $
Account Minimum Fee $(this varies every month)
Non REceipt validation $
Account minimum fee $(this varies every month)
When I called on several occassions to have them explained the charges I never received a resolution I also asked for re-imbursment and was told that they could not do that I am extremly upset because I was getting charged all these "hidden fees" that First Data was not able to explain them
When I call to cancel service I was told that they felt so bad for me that they would be waiving the $cancelation fee that I was supposed
I have had a horrible experienceI purchased the clover system, clover mini to be exact, through a third-party called I payment I had no idea I thought I was speaking to clover themselvesJosh C*** do you know ID number ***, is the individual that called meI asked him repeatedly can you clover for system to reoccurring payments??? I am a personal trainer with a small business and I was tired of chasing pay So the main feature I was looking for was can this system to reoccurring paymentsJosh repeatedly told me yes this system can do thatUnfortunately that was a lie, it cannot to reoccurring payments You told me what I wanted to hear so I could purchase the systemI was charged $for something that I will never useAs soon as it got to my front door I sent it right back in the package never been openedI've been was charged $cancellation fee from leaders merchant leaders??? At this point I don't even know who I'm dealing with anymoreI am now in debt over $with a system that I have never used and will never be able to useI would like to be refunded This all started with Josh C***g Dealer ID number ***He was miss leading! He promised this system could do the feature I was looking for, that was a lie
On November 14, I applied for an account with First Data for my moving company for them to supply me with a credit card reader and to process my transactions from the readerWhen I did the application, the sales rep *** *** informed me of the cost of the device and nothing furtherI was told to wait til the application was approved and after the application was approved I was expecting for *** to call me back to discuss further the approval or denial of the application and to discuss processing feesOn November 15, I received several emails notifying me that I was approved and other information on how to start my account and login informationafter not hearing back from ***s I decided to call him to get a number on how much the device would cost me and I was advised that I would be charged for the deviceI was upset because ***s didn't call nor email me prior to moving forward with the purchase or let me make a final decision on if I wanted to move forw
Worst possible customer service and technical supportHard to contact a real person in a timely manner, especially when having technical issuesNo option to speak with a real person, all I had was a simple question that I am sure I will have to wait forever for a response
This company has lied to me to get me to sign a contract then they added many extra fees that I specifically asked aboutnow im stuck in contract
I was not told about multiple set monthly fees when signing my contractI specifically asked what monthly fees will be applied to my bill and I was only informed of one $monthly feeAt my first bill I found that they are charging me to more large fees every month on top of the transaction percentageThey purposely mislead me and I beleived what I was told
money taken from my bank account when no services providedThey will not respond to my calls or emails
My accounts (two) were inactive for a year with no transactions and they continued to charge my bank account
We had started a merchant banking account with them for our new business location back in July , After the initial set up, the account rep that help me set up my account, was not reachableWe had issues with setting up my Gift card account for almost monthsDuring this time I was literally pushed from department to the next and finally was pointed towards my account rep who has initally set up my accountThe gift card situation then worked briefly and then got distruptedAfter this disruption, when I was trying to get back to them, this situation did not get resolved and after nearly putting in hrs on phone calls with themI sent an email to my rep on October 6, asking her to cancel my account since I was changing my merchant bankerThere was no reply from her and also they kept charging me $each month, for minimum paymentAfter repeated effort to reach the customer service, when I finally got hold of her in March, she sent me an email that she will cance
We used First Data for years as our merchant service company In March of 2016, we were informed by our software company that they were no longer going to support the gateway we were using for merchant services long story short, we had to change providers I made several calls in April for refunds to customer credit cards as double entries took place I cancelled our account telling the customer service rep we had to change
I have called First Data several times as we keep getting withdrawals out of our bank account for their fees I have called and called and it still happens every month
I finally spoke to a supervisor *** *** in *** *** *** that told me there are no notes on my account and they can refund one month of fees
They have not processed for us since April and have charged us monthly for processing zero transactions They refuse to refund our money I want a refund for every month since April
Thank you!
Product_Or_Service: Merchant
Clover is a fraud there is no other way to put it about every twelve months the clover mini resets the way debit cards are taken defaulting it to no pinWhen you don't use a pin it charges you a higher fee when processing cards it has happened twice now and they don't tell you anything about it the machines just turns off the PIN number options and essentially starts processing everything as a credit card which means higher processing fees asBusiness owner I expect things like this not to happen as I am too busy worrying about more important things but clover loves doing that and they do it to mess with you it says it trips on its own I call that a fraud no one changed the settings in the machine they just want you tu run with it until u catch on they want more fees
Product_Or_Service: Clover mini
Account_Number: Frontline auto sales
They took money from my account by mistake and keep giving me the run around about putting it back in my account I have been hung up on several times and get a different answer each time its going on weeks and still nothing
***, my son, worked his very first job for*** in Hays, Ks He was set up by the company to be paid through Total Pay Card, Money Network, Meta bank He worked there for months His last paycheck was supposed to be issued to him in Feb It was finally issued to him in August and everymonth they take a fee out for administrative AND, they won't let him cash it out He and I have called numerous times, faxed the info the asked for and can't get the money no matter what we do I sent them a letter that they are a scam and they ignored it It seems that they will just keep taking the fee until there is nothing left If they do this to a million kids across the nation with first time jobs, who can't get their final checks, then they have one hell of a racket going
This company sent me a collection letter but I've never done anything with them and do not even have a point of sale I called in to ask where the letter came from and the lady told me if I didn't have it not to worry about it and hung up on me
This company has the worst customer service ever!!!!!!!!!!!!! They are nice till you sign the papers and take your money..They are rude, wont call you back, transfer you before you even can speak and make it difficult for you to leave themPlease save yourself and go with a different companyI would never run my business like this and if I new I had employees like this they would be gone for how they treat customers bad bad bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First Data charged off an account, that should not have even gone into collectionsI was also never notified of additional payments needed
My name is*** ***, and in July of I purchased a terminal through First Data, and had automatic payments set upIn June of 2014, I no longer needed the terminal, and sent it back to First DataFirst data stopped taking automatic payments out of my account once they received the terminal back, and I was not contacted about any further payments, as it was my understanding that since they received the terminal, I was no longer liableAlso based on the fact that First Data stopped taking automatic payments, it appeared that everything was taken care ofHowever, I applied for a loan recently, and it came back denied because of a charged off balancedUnaware of any charged off balances, I did a free credit check and found that First Date had charged off an account with my name on itHowever, like I said before, I sent there termina
So I recently started a new job and they give the option to use a pay card, or get a direct deposit into a personnel account, and I choose the pay card because I didn't want to open a bank account when this card can do almost everything a debt card canFirst couple paychecks process fine until my recent check deposits on Thursday 8/30/and I come to find out that there has been a hold placed on my card? So I call and they tell me the reason for that is because they need to verify my home address by sending a copy of my California ID thru e-mail or FaxSince I have no access to a Fax Machine I went ahead and e-mail the copy right after I got off the phone with the customer service representativeThe next day I call in again and they state they haven't received anything so I go ahead and send it again, but by that time I was already contacted by someone on there end asking for a clear picture of the ID, so I go ahead and send in the copy again for the 3rd timeSince the hold has be
I was entered into a month contract with first data global leasing (fdgl) through ipayment merchant processingWe started an oline website that included firearm sales and I was told ipayment could no longer meet my needs because they refuse to process online firearm salesAfter checking multiple times to make sure we would still be able to utilize our terminal with a new processing company I was assured that would be fine so we switched companiesThe new company took over processing, everything was fine until we had a techical issue involving pin debit transactionsAfter speaking to numerous people at ipayment, our new processor, and fdgl I was told that even though my lease is through fdgl that when I changed processors it voided the warranty (something they neglected to mention during the numerous calls asking if changing processors was ok) and they would not fix/replace the terminal so I could continue using it for the remainder of my lease and that I was still going to have
The person setting up my new account entered incorrect information from our phone conversationMy EIN, social security number, and bank information were entered incorrectly After taking over weeks to set the account up the first four day's transactions totaling almost $11,were deposited to someone else's account After I realized money was not being posted to my account as it should have I contacted First Data After weeks of talking and emailing different people in the company I do not have the money owed me
Fees have increased on the agreed contract Agreed to terminate contract with no penalty Need to honor that agreement.In August, I received notification that our annual fee would increase by $ The same notification stated that we can cancel our contract with no penalty because of this fee I am trying to cancel my contracts and no receiving any response In fact the customer service representative was flippant (why didn't you call sooner) and put me on hold for minutes to just tell me her supervisor wasn't there (after she said the supervisor wanted to know why I wanted so long) The reason I didn't call immediately is because I received the notice days before catastrophic flooding in my area (Baton Rouge, LA)
My paycard was compromised (at a gas station I presume) This has been the WORST EXPERIENCE I have encountered in getting my funds back It will be approximately weeks until I have recouped what was taken from my account If this had been from my financial institution it would have been caught (I would not have had to figure it out on my own) and it would have been taken care of Instead, I have to wait for a dispute form to be mailed to me as they can't email it to me or get it to me any other way Then I need to mail it back and then they will investigate ADP is using this company based in Atlanta and Nebraska to manage their paycards I do have accounts at local financial institutions, but thought this card would be easily tracked for deposits and expensesThe customer service is outsourced to the Phillipinesyears ago, I would have expected this type of experience
We were accepted as a customer, we began processing transactions but money has been withheld for over days with no response or explanationOver 200K in funds have been withheld, with no response to myriad outreach and inquiries from our business and the Citi Bank
Product_Or_Service: custom apparel
I was with this company almost years and I have been getting charged for fees that I don't even know what they are for
I was using first data for my small retail business On 11/11/I canceled my service with them because I was noticing on all my statements that I was being charged for fees that I was not even aware off Example of the fees:
Transamor Solution Monthly $
Business Advantage Package $
Account Minimum Fee $(this varies every month)
Non REceipt validation $
Account minimum fee $(this varies every month)
When I called on several occassions to have them explained the charges I never received a resolution I also asked for re-imbursment and was told that they could not do that I am extremly upset because I was getting charged all these "hidden fees" that First Data was not able to explain them
When I call to cancel service I was told that they felt so bad for me that they would be waiving the $cancelation fee that I was supposed
I have had a horrible experienceI purchased the clover system, clover mini to be exact, through a third-party called I payment I had no idea I thought I was speaking to clover themselvesJosh C*** do you know ID number ***, is the individual that called meI asked him repeatedly can you clover for system to reoccurring payments??? I am a personal trainer with a small business and I was tired of chasing pay So the main feature I was looking for was can this system to reoccurring paymentsJosh repeatedly told me yes this system can do thatUnfortunately that was a lie, it cannot to reoccurring payments You told me what I wanted to hear so I could purchase the systemI was charged $for something that I will never useAs soon as it got to my front door I sent it right back in the package never been openedI've been was charged $cancellation fee from leaders merchant leaders??? At this point I don't even know who I'm dealing with anymoreI am now in debt over $with a system that I have never used and will never be able to useI would like to be refunded This all started with Josh C***g Dealer ID number ***He was miss leading! He promised this system could do the feature I was looking for, that was a lie
On November 14, I applied for an account with First Data for my moving company for them to supply me with a credit card reader and to process my transactions from the readerWhen I did the application, the sales rep *** *** informed me of the cost of the device and nothing furtherI was told to wait til the application was approved and after the application was approved I was expecting for *** to call me back to discuss further the approval or denial of the application and to discuss processing feesOn November 15, I received several emails notifying me that I was approved and other information on how to start my account and login informationafter not hearing back from ***s I decided to call him to get a number on how much the device would cost me and I was advised that I would be charged for the deviceI was upset because ***s didn't call nor email me prior to moving forward with the purchase or let me make a final decision on if I wanted to move forw
Worst possible customer service and technical supportHard to contact a real person in a timely manner, especially when having technical issuesNo option to speak with a real person, all I had was a simple question that I am sure I will have to wait forever for a response
This company has lied to me to get me to sign a contract then they added many extra fees that I specifically asked aboutnow im stuck in contract
I was not told about multiple set monthly fees when signing my contractI specifically asked what monthly fees will be applied to my bill and I was only informed of one $monthly feeAt my first bill I found that they are charging me to more large fees every month on top of the transaction percentageThey purposely mislead me and I beleived what I was told
money taken from my bank account when no services providedThey will not respond to my calls or emails
My accounts (two) were inactive for a year with no transactions and they continued to charge my bank account
We had started a merchant banking account with them for our new business location back in July , After the initial set up, the account rep that help me set up my account, was not reachableWe had issues with setting up my Gift card account for almost monthsDuring this time I was literally pushed from department to the next and finally was pointed towards my account rep who has initally set up my accountThe gift card situation then worked briefly and then got distruptedAfter this disruption, when I was trying to get back to them, this situation did not get resolved and after nearly putting in hrs on phone calls with themI sent an email to my rep on October 6, asking her to cancel my account since I was changing my merchant bankerThere was no reply from her and also they kept charging me $each month, for minimum paymentAfter repeated effort to reach the customer service, when I finally got hold of her in March, she sent me an email that she will cance
We used First Data for years as our merchant service company In March of 2016, we were informed by our software company that they were no longer going to support the gateway we were using for merchant services long story short, we had to change providers I made several calls in April for refunds to customer credit cards as double entries took place I cancelled our account telling the customer service rep we had to change
I have called First Data several times as we keep getting withdrawals out of our bank account for their fees I have called and called and it still happens every month
I finally spoke to a supervisor *** *** in *** *** *** that told me there are no notes on my account and they can refund one month of fees
They have not processed for us since April and have charged us monthly for processing zero transactions They refuse to refund our money I want a refund for every month since April
Thank you!
Product_Or_Service: Merchant
Clover is a fraud there is no other way to put it about every twelve months the clover mini resets the way debit cards are taken defaulting it to no pinWhen you don't use a pin it charges you a higher fee when processing cards it has happened twice now and they don't tell you anything about it the machines just turns off the PIN number options and essentially starts processing everything as a credit card which means higher processing fees asBusiness owner I expect things like this not to happen as I am too busy worrying about more important things but clover loves doing that and they do it to mess with you it says it trips on its own I call that a fraud no one changed the settings in the machine they just want you tu run with it until u catch on they want more fees
Product_Or_Service: Clover mini
Account_Number: Frontline auto sales
They took money from my account by mistake and keep giving me the run around about putting it back in my account I have been hung up on several times and get a different answer each time its going on weeks and still nothing
***, my son, worked his very first job for*** in Hays, Ks He was set up by the company to be paid through Total Pay Card, Money Network, Meta bank He worked there for months His last paycheck was supposed to be issued to him in Feb It was finally issued to him in August and everymonth they take a fee out for administrative AND, they won't let him cash it out He and I have called numerous times, faxed the info the asked for and can't get the money no matter what we do I sent them a letter that they are a scam and they ignored it It seems that they will just keep taking the fee until there is nothing left If they do this to a million kids across the nation with first time jobs, who can't get their final checks, then they have one hell of a racket going
This company sent me a collection letter but I've never done anything with them and do not even have a point of sale I called in to ask where the letter came from and the lady told me if I didn't have it not to worry about it and hung up on me
This company has the worst customer service ever!!!!!!!!!!!!! They are nice till you sign the papers and take your money..They are rude, wont call you back, transfer you before you even can speak and make it difficult for you to leave themPlease save yourself and go with a different companyI would never run my business like this and if I new I had employees like this they would be gone for how they treat customers bad bad bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First Data charged off an account, that should not have even gone into collectionsI was also never notified of additional payments needed
My name is*** ***, and in July of I purchased a terminal through First Data, and had automatic payments set upIn June of 2014, I no longer needed the terminal, and sent it back to First DataFirst data stopped taking automatic payments out of my account once they received the terminal back, and I was not contacted about any further payments, as it was my understanding that since they received the terminal, I was no longer liableAlso based on the fact that First Data stopped taking automatic payments, it appeared that everything was taken care ofHowever, I applied for a loan recently, and it came back denied because of a charged off balancedUnaware of any charged off balances, I did a free credit check and found that First Date had charged off an account with my name on itHowever, like I said before, I sent there termina
So I recently started a new job and they give the option to use a pay card, or get a direct deposit into a personnel account, and I choose the pay card because I didn't want to open a bank account when this card can do almost everything a debt card canFirst couple paychecks process fine until my recent check deposits on Thursday 8/30/and I come to find out that there has been a hold placed on my card? So I call and they tell me the reason for that is because they need to verify my home address by sending a copy of my California ID thru e-mail or FaxSince I have no access to a Fax Machine I went ahead and e-mail the copy right after I got off the phone with the customer service representativeThe next day I call in again and they state they haven't received anything so I go ahead and send it again, but by that time I was already contacted by someone on there end asking for a clear picture of the ID, so I go ahead and send in the copy again for the 3rd timeSince the hold has be
I was entered into a month contract with first data global leasing (fdgl) through ipayment merchant processingWe started an oline website that included firearm sales and I was told ipayment could no longer meet my needs because they refuse to process online firearm salesAfter checking multiple times to make sure we would still be able to utilize our terminal with a new processing company I was assured that would be fine so we switched companiesThe new company took over processing, everything was fine until we had a techical issue involving pin debit transactionsAfter speaking to numerous people at ipayment, our new processor, and fdgl I was told that even though my lease is through fdgl that when I changed processors it voided the warranty (something they neglected to mention during the numerous calls asking if changing processors was ok) and they would not fix/replace the terminal so I could continue using it for the remainder of my lease and that I was still going to have
The person setting up my new account entered incorrect information from our phone conversationMy EIN, social security number, and bank information were entered incorrectly After taking over weeks to set the account up the first four day's transactions totaling almost $11,were deposited to someone else's account After I realized money was not being posted to my account as it should have I contacted First Data After weeks of talking and emailing different people in the company I do not have the money owed me
Fees have increased on the agreed contract Agreed to terminate contract with no penalty Need to honor that agreement.In August, I received notification that our annual fee would increase by $ The same notification stated that we can cancel our contract with no penalty because of this fee I am trying to cancel my contracts and no receiving any response In fact the customer service representative was flippant (why didn't you call sooner) and put me on hold for minutes to just tell me her supervisor wasn't there (after she said the supervisor wanted to know why I wanted so long) The reason I didn't call immediately is because I received the notice days before catastrophic flooding in my area (Baton Rouge, LA)