I am the owner of Express Tire & Auto Centers and Special EffectsA few years ago our companies used First DataOver a year ago both companies changed to a company called HeartlandI have been trying for over a year to speak with a person from First Data with no successI am reaching out through the Revdex.com to expose their poor business practicesI had four different business's using First Data service for three yearsI have closed down of these over a year agoFirst Data is still charging me for something I do not haveThese charges are being deducted without my consent for over $per monthThere number is 1877-257-
Good luck talking to a person
Regards
*** E***
Product_Or_Service:
I used First Data for Credit Card ProcessingI processed my last transaction on 2/15/and a few days later called First Data to close my accountLater in March (on March 18, 2016) I called and confirmed that the account had been closed as of 3/4/16, the same day that they took out their Interchange, Discount and Fees from my bank accountI insisted that proof of closure be given to meThey sent me the following emailToday is April 4th and they have taken out additional monies from my bank accountMerchant No ***
==========================================
Dear *** ***,
This email confirms that you recently requested to close your Merchant Services account Our dedication to the safety and security of your information is of top concern If you did not request this change, please contact the Help Desk at ***
We greatly value your business and, while we understand that your banking needs have changed, we want to assure you that we will be he
I have called them several times and have had issuesA couple of representatives called me a liar and we're very rude
I have contacted my bank since March about my accountI have spoken with numerous representatives about transactions starting on March until as early as the last couple daysEvery time I called, they say they have no record of me calling, which is not trueSome of the customer service representatives were rude and we're calling me a liarAll I want is my funds returned and for them to send me a check and close my accountI do not want to bank with them anymoreI have have had several issues with them beforeI am just fed up and want my funds returnedWhen I calculated the funds that I was disputing came up to $2,The representative that I spoke with on 04/14/said I could only get back $I do not understand why that is because they were supposed to cancel my card and return my funds
Merchant Account Hold 15,000+Over months nowI want my money released immediately.The chargebak period has basedTheres 0% risk possiblity!! $$$
I had a merchant account with bank of america who uses clover processing
Business name*** and ***
MID: ***
My account is maintained by First Data apparentlyThis, I had no knowledge of whatsoever prior to the contactClover is owned and operated by First DataI will be filing complaints on all three companies hereThe Risk mngmnt team that's in charge of my account answers as First Data so my issue is primarily with themAfter days of processing without a single chargeback, complaint, or refund against usMR*** *** of the risk mngmnt dept called me & requested customer information on seemingly random transactionsI faxed over the name, address, phone#, email, and last of the card used - as he requstdBack to work after thinking I resolved any problem he had with our businessWe continue pro
We purchased a credit card processing machine back in May Since we was having issues with the business, we never opened or used the equipmentAccording to the processing company, we had days to return equipment without penaltyWe called over 3-times before the penalty expiration to cancel servicerepresentative was suppose to cancel our plan in June and company was to send a return labelWe noticed the first week of July we did not recieve return labels and company did not cancel the account when we called in JuneBut representative at company did see documentation on their end that I called several times to cancel and stated that they will send return label againAfter several more attempts in July and august with company still hasn't canceled the account, I asked for supervisors on every call and I was given the run aroundFinally towards end of august and beginning of September, a supervisor finally credit my account to $balance and told me to make sure equi
The representative of the company promised the world to get me to sign with the company and did not hold up to any of them
The representative of the company told me it was a two year contract, which was my fault for not reading but it was huge and I believed him After two years of ridiculous fees, I tried to cancel and they informed me my contract was three years I called my representative and he said to go ahead and cancel and he would wave the fee Again I believed him and was charged $cancelation fee, plus they were still charging me a lease fee for something I was not using I went to the bank that recommended the company with my complaint and they did nothing so I took my business elsewhere My representative did email me six months later and said he was depositing in my account, which I already closed The company continued to send bill after billI tried to call the company and only got I signed a binding contract and I owe them money They said I owed
I opened an account with a local bank, and they referred me to check with their merchantSo I went ahead and set an appointment with the agentShe did eveything she could to get me to sign a contract and told me that I won't have any contract or any obligation with the service, which means I can cancel anytime I want toHowever, business did not go as we want for it to go so we ended up closing it downI'm now dealing with collection agencies threatening me with my credit score and lawsuitsI'm just a regular helpless person that was fraud by their agent that never answers or returns my calls in regards to the contract which I do not know aboutI googled other cases and there are plenty of them on the internetThose victims advises me to write a complaint to the Revdex.com to see if you all can help victims like usWe really appreciate your help
Product_Or_Service: Merchant services
I had my husband go to the ATM with my money network card and withdrawal $dollars off of the card the ATM machine never dispensed the money but it was taken off of my card and I had to file a dispute against the charge and they told me it would be 3-business days well the days have passed and still haven't seen anything so I called the manager of the dispute department and they stated it wasn't anything they can do so they pretty much robbed my money and they hang up the phone on me their names is *** at extension***and*** at *** they are very rude and unprofessional
Will not let me cancel my service
Account was created by employer to receive payCalled to cancel account and was told that the account would close in monthsI then received a letter that my account was upgradedThese premier accounts are not freeI called once again to cancel the accountI was told that it would expire in monthsI asked to speak with a manager and was told it would be a "long wait time" She then proceeded to tell me I could send a letter to them asking to close the accountI asked where the letters go and if I could speak to that departmentShe told me that they do not have telephone contact with that department
I purchased a credit card machine from Clover over a year agoI agreed at the time of purchase that I would pay Clover 3.95% fee for every transaction I makeI am an attorney and having that service was convenient for my clientsA month or so went by where I didn't have any clients, once I did obtain a client Clover took $of the $she paid me for feesA couple days later Clover went into my bank account and took an additional $I disputed that transaction with my bankA week later a client paid me $600, to pay for court fees, Clover held that clients money and did not release it until I agreed to pay them the $
Product_Or_Service: Clover credit card swipe machine
Every time I have called the customer service they have hung up on me and lied to me their manager has even admitted they lied to meThey put my account on hold for no reason said they needed certain documents I sent the certain documents in and still my account is on hold now they're transferring my account to another card which is going to take more time for no reason whatsoever
I had a charge backI called them to pay the balance can not get a call back currently the security dept is holding 14k of my funds and I can not get a call back for over days messages left.I have been spoken to very rudely and told repeatedly how small my account is very offensive
Product_Or_Service: Merchant funds
They are our credit card processing company They have processed charges that we have made on their credit card machines and have held the payment without explanation or warning The first time was a charge was on 3-9- They processed a payment for $4,and have yet to put the money in our accountThey have held out payment for going on days and they did not even call to let us know what they are doing
Refused to cancel account for months
Had first data for online store payments we cancelled the store and I had called in to cancel the acct Waited months and still no cancel Called in again and was told there was no record of cancel request nor contact Asked to cancel again, waited months and am still getting monthly charges called in again and yes.."no record of request to cancel" so finally got confirmation today of "cancellation request" while being told that monthly charges may still apply and I've got to pay ETF Now they've been charging my account $15-a month for the last months and ETF was only $ Because of lack of notes on their end regarding cancellation request they will not waive the ETF
I have owned a convenience store for about months now and I have had credit card processing with First Data since thenAll I wanna say is that, it has been a nightmareThey deposit the settlement money on time and I have no problem with that but what they deposit is just astonishingWhen I cross reference my merchant service statements with my bank statements, I have found that every month, there is a discrepancy in the two numbers i.e, that the amount that is supposed to come to my account after all fees has been taken out is always short of what it says in the statementIt has gotten so bad that I am missing thousands of dollars right now and I have to constantly call them upOnly this week, I have called them weeks and I have gotten different answers from different people that I talk toI just don't know if they are support people are bad at doing math or they just don't know how to look up thingsIf I could do it again, I would have gone with some other merchant serviceMy plan is to settle the money that they owe me and find another merchant service because I need to concentrate on my business and not be on the phone with first data hours a day to get my point across
I have a business that was sold in June of and had some additional collections that were received until January (a total of transactions after October 2016)My business manager contacted First Data on several occasions (after February 2017) and spent hours trying to get the account closedHe was told they would not be able to help him even though he set up the account initially and due to other circumstances I was not able to spend the hour that it took to finally speak to a supervisor to discuss my concerns until December 2, I was told by the representative I spoke with that the headquarters for the business where in Maryland in contrast to the web site address and the address on the electronic billing statement I finally was able to obtain I asked to cancel the account once and for all and will see if that is able to be done as requested, but I was told that the current month (December) changes would be billed even though there has been no activity since January I expressed that the best business practice would be to refund any charges from November and not to bill for the month of December but was told in no uncertain terms that they could care less if I was not satisfied because I was canceling my service anyway and that to squeeze another almost $in fees was meaningless to themGeorge was the supervisor to whom I spokeIt is almost mandatory to have credit cared services as a business owner but I would strongly encourage anyone to try to find another processor; the fees associated with this company are high and the service is extremely poor
1) The owner was approached in November by salesman *** *** from ***, reviewed the owner's current credit card processing contract and told her she would save significant money by switching contracts English is the owner's 2nd language and does not understand legal or contractual terms The salesman told her he would cancel her current contracts with no liabilitiesThe salesman also overstated her yearly sales by a factor of 2.5, did not explain nomenclature, nor the year credit processing or the year equipment rental commitments The salesman never provided a copy of the contract for review, and did nothing about the existing contract He knew the contacts could not be cancelled because he never returned for the equipment, but boxed it up and left a note saying to return November 2018, not December as promisedThe owner has lost $because the prior contract could not be cancelled
2) The First Data equipment was not properly set up a
I HERE BY GIVE FULL EXPLANATION OF THE PRODUCTS AND SERVICES THE SALES PERSON WHO REPRESENTS FIRST DATA DID TO OUR BUSINESS
WE HAD ALL OUR CREDIT CARD MACHINES PAID OFF FOR PRIOR TO GETTING THEIR SERVICE/PRODUCTTHE REPRESSENTATIVE ASSURED US THE MACHINES WILL BE OF NO COST, ALL THEY WOULD BE DOING IS SWAPPING THE MACHINES OUT
AFTER A FEW YEARS PROCESSING WITH THE COMPANY I WAS OFFERED A FAIR MARKET PRICE DEAL WHICH WAS BETTER THAN THEIR COMPANYWHEN I CALL THE COMPANY TO CANCEL PROCESSING, THEY ADVISED THE MACHINE BELONGS TO THEM AND I INDICATED THESE MACHINES WAS A SWAP AND THEY BELING TO METHEY SENT PAPER QORK SHOWING A SIGNATURE THAT DOES NOT BELONG TO MEI BELIEVE THE REP FORGED MY SIGNATURE AND TOOK MY ALREADY PAID FOR MACHINES AWAY AND ILLEGALLY SIGNING ME UP FOR A LEASEI HAVE TRIED SPEAKING TO FIRST DATA AND NOW A COLLECTIONS DEPARTMENT AND ALL THEY SEEM TO WANT IS PAYMENTI WOULD LIKE SOMONE TO LOOK INTO THIS AS WHY BEING AN OWNER I HAVE TO PAY FOR DISHONEST SALE
I was being charged $20/mo for transarmor solution without my knowledgeCSR claimed that they sent me an email explaining that I had to "opt out" not to incur the extra chargesI was denied a refund by the finance departmentThen I was charged twice for pci compliance feeAgain denied the refundThey promote fraud and deception while CS is rude and unhelpful
So, They took my card and put it on hold because they are saying im not who I am even though I have sent faxes upon faxes to get my moneyProduct_Or_Service: money network card
I am the owner of Express Tire & Auto Centers and Special EffectsA few years ago our companies used First DataOver a year ago both companies changed to a company called HeartlandI have been trying for over a year to speak with a person from First Data with no successI am reaching out through the Revdex.com to expose their poor business practicesI had four different business's using First Data service for three yearsI have closed down of these over a year agoFirst Data is still charging me for something I do not haveThese charges are being deducted without my consent for over $per monthThere number is 1877-257-
Good luck talking to a person
Regards
*** E***
Product_Or_Service:
I used First Data for Credit Card ProcessingI processed my last transaction on 2/15/and a few days later called First Data to close my accountLater in March (on March 18, 2016) I called and confirmed that the account had been closed as of 3/4/16, the same day that they took out their Interchange, Discount and Fees from my bank accountI insisted that proof of closure be given to meThey sent me the following emailToday is April 4th and they have taken out additional monies from my bank accountMerchant No ***
==========================================
Dear *** ***,
This email confirms that you recently requested to close your Merchant Services account Our dedication to the safety and security of your information is of top concern If you did not request this change, please contact the Help Desk at ***
We greatly value your business and, while we understand that your banking needs have changed, we want to assure you that we will be he
I have called them several times and have had issuesA couple of representatives called me a liar and we're very rude
I have contacted my bank since March about my accountI have spoken with numerous representatives about transactions starting on March until as early as the last couple daysEvery time I called, they say they have no record of me calling, which is not trueSome of the customer service representatives were rude and we're calling me a liarAll I want is my funds returned and for them to send me a check and close my accountI do not want to bank with them anymoreI have have had several issues with them beforeI am just fed up and want my funds returnedWhen I calculated the funds that I was disputing came up to $2,The representative that I spoke with on 04/14/said I could only get back $I do not understand why that is because they were supposed to cancel my card and return my funds
Merchant Account Hold 15,000+Over months nowI want my money released immediately.The chargebak period has basedTheres 0% risk possiblity!! $$$
I had a merchant account with bank of america who uses clover processing
Business name*** and ***
MID: ***
My account is maintained by First Data apparentlyThis, I had no knowledge of whatsoever prior to the contactClover is owned and operated by First DataI will be filing complaints on all three companies hereThe Risk mngmnt team that's in charge of my account answers as First Data so my issue is primarily with themAfter days of processing without a single chargeback, complaint, or refund against usMR*** *** of the risk mngmnt dept called me & requested customer information on seemingly random transactionsI faxed over the name, address, phone#, email, and last of the card used - as he requstdBack to work after thinking I resolved any problem he had with our businessWe continue pro
We purchased a credit card processing machine back in May Since we was having issues with the business, we never opened or used the equipmentAccording to the processing company, we had days to return equipment without penaltyWe called over 3-times before the penalty expiration to cancel servicerepresentative was suppose to cancel our plan in June and company was to send a return labelWe noticed the first week of July we did not recieve return labels and company did not cancel the account when we called in JuneBut representative at company did see documentation on their end that I called several times to cancel and stated that they will send return label againAfter several more attempts in July and august with company still hasn't canceled the account, I asked for supervisors on every call and I was given the run aroundFinally towards end of august and beginning of September, a supervisor finally credit my account to $balance and told me to make sure equi
The representative of the company promised the world to get me to sign with the company and did not hold up to any of them
The representative of the company told me it was a two year contract, which was my fault for not reading but it was huge and I believed him After two years of ridiculous fees, I tried to cancel and they informed me my contract was three years I called my representative and he said to go ahead and cancel and he would wave the fee Again I believed him and was charged $cancelation fee, plus they were still charging me a lease fee for something I was not using I went to the bank that recommended the company with my complaint and they did nothing so I took my business elsewhere My representative did email me six months later and said he was depositing in my account, which I already closed The company continued to send bill after billI tried to call the company and only got I signed a binding contract and I owe them money They said I owed
I opened an account with a local bank, and they referred me to check with their merchantSo I went ahead and set an appointment with the agentShe did eveything she could to get me to sign a contract and told me that I won't have any contract or any obligation with the service, which means I can cancel anytime I want toHowever, business did not go as we want for it to go so we ended up closing it downI'm now dealing with collection agencies threatening me with my credit score and lawsuitsI'm just a regular helpless person that was fraud by their agent that never answers or returns my calls in regards to the contract which I do not know aboutI googled other cases and there are plenty of them on the internetThose victims advises me to write a complaint to the Revdex.com to see if you all can help victims like usWe really appreciate your help
Product_Or_Service: Merchant services
I had my husband go to the ATM with my money network card and withdrawal $dollars off of the card the ATM machine never dispensed the money but it was taken off of my card and I had to file a dispute against the charge and they told me it would be 3-business days well the days have passed and still haven't seen anything so I called the manager of the dispute department and they stated it wasn't anything they can do so they pretty much robbed my money and they hang up the phone on me their names is *** at extension***and*** at *** they are very rude and unprofessional
Will not let me cancel my service
Account was created by employer to receive payCalled to cancel account and was told that the account would close in monthsI then received a letter that my account was upgradedThese premier accounts are not freeI called once again to cancel the accountI was told that it would expire in monthsI asked to speak with a manager and was told it would be a "long wait time" She then proceeded to tell me I could send a letter to them asking to close the accountI asked where the letters go and if I could speak to that departmentShe told me that they do not have telephone contact with that department
I purchased a credit card machine from Clover over a year agoI agreed at the time of purchase that I would pay Clover 3.95% fee for every transaction I makeI am an attorney and having that service was convenient for my clientsA month or so went by where I didn't have any clients, once I did obtain a client Clover took $of the $she paid me for feesA couple days later Clover went into my bank account and took an additional $I disputed that transaction with my bankA week later a client paid me $600, to pay for court fees, Clover held that clients money and did not release it until I agreed to pay them the $
Product_Or_Service: Clover credit card swipe machine
Every time I have called the customer service they have hung up on me and lied to me their manager has even admitted they lied to meThey put my account on hold for no reason said they needed certain documents I sent the certain documents in and still my account is on hold now they're transferring my account to another card which is going to take more time for no reason whatsoever
I had a charge backI called them to pay the balance can not get a call back currently the security dept is holding 14k of my funds and I can not get a call back for over days messages left.I have been spoken to very rudely and told repeatedly how small my account is very offensive
Product_Or_Service: Merchant funds
They are our credit card processing company They have processed charges that we have made on their credit card machines and have held the payment without explanation or warning The first time was a charge was on 3-9- They processed a payment for $4,and have yet to put the money in our accountThey have held out payment for going on days and they did not even call to let us know what they are doing
Refused to cancel account for months
Had first data for online store payments we cancelled the store and I had called in to cancel the acct Waited months and still no cancel Called in again and was told there was no record of cancel request nor contact Asked to cancel again, waited months and am still getting monthly charges called in again and yes.."no record of request to cancel" so finally got confirmation today of "cancellation request" while being told that monthly charges may still apply and I've got to pay ETF Now they've been charging my account $15-a month for the last months and ETF was only $ Because of lack of notes on their end regarding cancellation request they will not waive the ETF
I have owned a convenience store for about months now and I have had credit card processing with First Data since thenAll I wanna say is that, it has been a nightmareThey deposit the settlement money on time and I have no problem with that but what they deposit is just astonishingWhen I cross reference my merchant service statements with my bank statements, I have found that every month, there is a discrepancy in the two numbers i.e, that the amount that is supposed to come to my account after all fees has been taken out is always short of what it says in the statementIt has gotten so bad that I am missing thousands of dollars right now and I have to constantly call them upOnly this week, I have called them weeks and I have gotten different answers from different people that I talk toI just don't know if they are support people are bad at doing math or they just don't know how to look up thingsIf I could do it again, I would have gone with some other merchant serviceMy plan is to settle the money that they owe me and find another merchant service because I need to concentrate on my business and not be on the phone with first data hours a day to get my point across
I have a business that was sold in June of and had some additional collections that were received until January (a total of transactions after October 2016)My business manager contacted First Data on several occasions (after February 2017) and spent hours trying to get the account closedHe was told they would not be able to help him even though he set up the account initially and due to other circumstances I was not able to spend the hour that it took to finally speak to a supervisor to discuss my concerns until December 2, I was told by the representative I spoke with that the headquarters for the business where in Maryland in contrast to the web site address and the address on the electronic billing statement I finally was able to obtain I asked to cancel the account once and for all and will see if that is able to be done as requested, but I was told that the current month (December) changes would be billed even though there has been no activity since January I expressed that the best business practice would be to refund any charges from November and not to bill for the month of December but was told in no uncertain terms that they could care less if I was not satisfied because I was canceling my service anyway and that to squeeze another almost $in fees was meaningless to themGeorge was the supervisor to whom I spokeIt is almost mandatory to have credit cared services as a business owner but I would strongly encourage anyone to try to find another processor; the fees associated with this company are high and the service is extremely poor
1) The owner was approached in November by salesman *** *** from ***, reviewed the owner's current credit card processing contract and told her she would save significant money by switching contracts English is the owner's 2nd language and does not understand legal or contractual terms The salesman told her he would cancel her current contracts with no liabilitiesThe salesman also overstated her yearly sales by a factor of 2.5, did not explain nomenclature, nor the year credit processing or the year equipment rental commitments The salesman never provided a copy of the contract for review, and did nothing about the existing contract He knew the contacts could not be cancelled because he never returned for the equipment, but boxed it up and left a note saying to return November 2018, not December as promisedThe owner has lost $because the prior contract could not be cancelled
2) The First Data equipment was not properly set up a
I HERE BY GIVE FULL EXPLANATION OF THE PRODUCTS AND SERVICES THE SALES PERSON WHO REPRESENTS FIRST DATA DID TO OUR BUSINESS
WE HAD ALL OUR CREDIT CARD MACHINES PAID OFF FOR PRIOR TO GETTING THEIR SERVICE/PRODUCTTHE REPRESSENTATIVE ASSURED US THE MACHINES WILL BE OF NO COST, ALL THEY WOULD BE DOING IS SWAPPING THE MACHINES OUT
AFTER A FEW YEARS PROCESSING WITH THE COMPANY I WAS OFFERED A FAIR MARKET PRICE DEAL WHICH WAS BETTER THAN THEIR COMPANYWHEN I CALL THE COMPANY TO CANCEL PROCESSING, THEY ADVISED THE MACHINE BELONGS TO THEM AND I INDICATED THESE MACHINES WAS A SWAP AND THEY BELING TO METHEY SENT PAPER QORK SHOWING A SIGNATURE THAT DOES NOT BELONG TO MEI BELIEVE THE REP FORGED MY SIGNATURE AND TOOK MY ALREADY PAID FOR MACHINES AWAY AND ILLEGALLY SIGNING ME UP FOR A LEASEI HAVE TRIED SPEAKING TO FIRST DATA AND NOW A COLLECTIONS DEPARTMENT AND ALL THEY SEEM TO WANT IS PAYMENTI WOULD LIKE SOMONE TO LOOK INTO THIS AS WHY BEING AN OWNER I HAVE TO PAY FOR DISHONEST SALE
I was being charged $20/mo for transarmor solution without my knowledgeCSR claimed that they sent me an email explaining that I had to "opt out" not to incur the extra chargesI was denied a refund by the finance departmentThen I was charged twice for pci compliance feeAgain denied the refundThey promote fraud and deception while CS is rude and unhelpful
So, They took my card and put it on hold because they are saying im not who I am even though I have sent faxes upon faxes to get my moneyProduct_Or_Service: money network card