worse company to work with in month I have much trouble with sales and security team blocking my transactions I have to close my account...very poor respond and support from this company and no way to have complain department so they can look into just need to get merchant and customer money from transaction and fill up their pocketsI will go to SQUARE with more transaction money compare to this dump company
Spend every day no of calls and left vm but no reply and when I get it still no proper answer from them for my issue and when they need to take out money they take it in day as fee but for reversal or refund take week even though I have to prove myself that they charge my bank account as they don't keep record on their end and paid for service few for mistake made by their support person
My rates when averaged out were WAY higher than what was told to me over and over again on the phone when setting up Cancelling the lease on the worthless equipment will cost me thousands Worst scam I have ever fallen for
said I signed a lease agreement and to my knowledge cdid not as was never given any copy or time to look they say I signed a NON-CANVELLABLE LEASE but bever got a copy or any paperwork saying so I sent back item withinj business days of receipt and tolg them did not want their high price equipment
Product_Or_Service: credit card machine never used
Account_Number: ***
Eqpt included on contract was incorrect, contract was "electronically signed" and did not clearly communicate lease termsCannot return incorrect equ
Drop in sales rep,*** ***, stopped into our location on February 22ndHe was adamant that Securus and First Data Merchant services could save us money, and would be the lowest cost for card processingAs we are a new start up company and were not yet taking card payments- we had nothing to compare toThe sales rep had a quick summary written up that he went through with me, then later had me review what I thought he had gone over and electronically sign on his ipadShortly thereafter, we received a copy of the contract the was apparently electronically signed (no hard signature on any documents) along with the wrong equipment, which we have attempted to return, but have been informed that the electronic "signature" on the contract locked us into months of $77/month, with no option to cancel (there is no contract number on the
I have not received promised replacement product in over a month and I'm being charged fees bc of it
I contacted clover to go app support on march 16th and after trouble shooting and still not being able to fix the problem I was told at that time that a replacement would be sent it and would take about 3-weeks to get hereI was out of town for work the last half of may and just getting back into town nowI finally had a chance to get to call them today bc I still have not received the replacement and was told I wouldn't be charged for having to manually input the credit card numbersToday when I called I was told they had no records of the march call and after having to speak to several different people I finally got to talk to *** who was a supervisor and filled out case #*** I was told I was being transferred over to *** to get my new reader ordered and that there wasn't going to be a charge for it*** is the reason you are getting this formal complaint she t
I use this company First Data to process my companies credit card charges for my business their fees are much much higher than I was suppose to pay
My agreement with first data was to be charged approx 1% per transaction and 0% for debit cards that use pin pad and a month to lease credit card machine I was paying 2.75% with square,a different merchant service They were suppose to reduce my monthly processing fees by to a month and as a signing bonus were suppose to transfer to my checking account days after I signed up that never happened They keep adding different MISC Fees every month and ther are different every month for example June total sales were ( I am a very small business) They charged me Fees of broken down the credit card processing fees were only then they tacked on of Misc Fees.plus lease fee total charges total The same thing in August Total sales were they charged me
*** of Client Services, Member Relation sent me an email telling me to speak with my bank I called the bank and they told me to contact Star member support I followed procedures of bank giving them dispute amount day and logo on machine with location I also made Revdex.com complaint against bank PNC uccessfully documents my concerns Executive PNC Adela Music Attention: Bank Branch Management
*** ***
While visiting PNC Branch***
***
I made a deposit at ATM and the machine displayed temporarily out of order it did not return the cash and it never registered the funds in my account I called the number for smart access gave them my card number and told them the amount they have not returned my call this happened on 1/01/I also called New year's day after waiting a period of two weeks I called again they still have not reported the transaction to adjust my account is it my duty to contact the police de
*** *** Sales Person for Express Merchant Processing Solutions Fraudulently Stated I have a day trial period before my contract and lease where permanent to try the Merchant Equipment he sold to meWhen I had problems I was ignored by himI returned the equipment and asked to be released as he told me and what he stated when he had me sign the lease was fraudNow I am stuck in a contact that I didn't agree to terms
Product_Or_Service: Merchant Service Equipment
Account_Number: ***
We cancelled our contract with First Data as our credit card processor in April of This cancellation is stated in our file at First Data, I was told by *** * in customer service on 1/22/The last paper statement we received from First Data was in April of However, they continued to automatically deduct from our bank account a fee every monthWe received no notice of these fees which increased over time to $a monthOur calculation is between cancellation in April until detection of their continued deduction in January of 2016, they have taken $in fees, plus a $cancellation fee when they finally terminated the practice this year after I called on 1/22/I have the evidence of our bank statements proving their continued fraud
Product_Or_Service: Merchant Services/credit card processing
Account_Number: ***
Worst credit card processor in the game! They are total scam artist and will sell you nothing but liesWe are a small business that is trying to survive in the land of business and now hurting because of First DataOur monthly fees have gone up 50% since our last merchant and continue to riseEvery month there are random charges on our statements like accounting fees, sales items, PCI Non-Validation fees (even after paperwork was submitted to be compliant) and a whole list of other feesWe are now going into legal action to opt out of this scam of a company contract agreementCustomer service is the worse and unknowledgeable about their own fees etcBUSINESS OWNERS STAY AWAY YOU WILL BE SCAMMED AND REGRET SIGNING WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very falsely advertised and lied about the cost of using their merchant services (credit card services for my business)They advertised and emailed confirmed me the price of the services "
Here is my contact infoWe offer 0% on debit and 1% on credit for your merchant account cent transaction and only $a monthTalk with you soon
***
This was a total lieCredit charges were as much as 5.5% and monthly charges a monthIt is very confusing because of all the difference types of charges they charged me (fees of Disc 1, dues and assessments, auths and avs, cpu gtwy, non-qualifed interchange fee, nabu fees, location fee and much much more!)
After the first month, I complainedThey said they adjusted the bill but I didn't see muchI did send email two cancellation notices with total refund and a phone call and have not heard back
Account_Number: XXXX XXXX XXXXXXX
A transaction was made through first data merchant services and their payeezy gateway system for credit card processing The transaction went through and almost weeks later, the money has still not been deposited into our bank account We have been talking to customer service and leaving messages with the risk management person who is supposedly in charge of this transaction for weeks The security/risk management person never answers his phone and never returns my calls We have been told twice that he will contact us within hours and days later, nothing The company was told that the first transaction would be large After weeks, where is our money?
Product_Or_Service: Credit card processing
Order_Number: *** (authorizatio
Account_Number: XXXXXXXXXXXX
A man named *** *** came into our restaurant *** *** He represents *** Ventures LLCHe told us that if we switched credit card processing services to first data we would be able to save a lot of money on the processing feesPart of the deal was that we also had to rent a clover device as a backup processing systemWe were told that even with the rental fees we would be saving moneyThe entire process after this was a nightmareWe got charged for services and equipment before we could even get it set up*** stopped returning phone calls all togetherThe process of getting the machine and getting it set up with our pos system took over a month, which we got charged for*** promised he'd come in and sit down with me to go over the savings, and I can't even get a hold of himHunter my new contact for first data also keeps promising me that he will email me reports showing our savingsHe hasn't sent us anything for monthsWe are now trying to switch back to our old proce
The SunTrust Merchant Services (First Data Merchant Services) are refusing to change my bank account routing numbers in order for me to get the credit/debit card salesThey are asking for a voided check (which I don't have) or a bank letter with a bank letterhead (which Bank Of America employees are not allowed to use bank letterheads on the letters!!) Note that when setting my account, none of the above was requested, I just gave them the bank account and routing number myselfSo after setting my account, I was not able to receive the sales from the credit/debit cards due to the routing number and im able to change it!!! After multiple calls and unanswered emails, I was asked for the bank Account Change Request form, which I sentAfter that I was asked for a bank letter, which I sent also but without a bank letter head because it's not possible to obtainMy multiple requests were denied without letting me know about them, no calls, no emails, no reasons given, no explanations, no
It takes weeks to get someone on the phone
The put us on a TMF illegally
We had a issue with hig charge backs the desided to keep 200k from us and teminate our account with any notice,
they promised not to put us on the match list and they did first they claimed it was a mistake and then they said they dont have to help me and I asked them to give me something in writing she said she doesnt have to
First Data has representatives selling their services with the intent to bilk you out of your hard earned money
A sales rep from First Data signed our auto body business up for a trial run of their equipment We had two busy locations with one location to be closing within months The sales rep said not to worry there would be no charge for the credit card processing machine at the shop that was due to be closedWe tried to speak with the sales rep and no one at first data even knew who she was We tried to return the machine from the now closed shop and it was returned and refused back at First Data We called anyone and everyone at First Data and only got the run around, no answers Next came the harassing phone calls from the First Data accounting department Then came the collection letters from not just one but three different collection agencies We never signed a contract, the rep signed the owner of the business name We had no lease or contract term, but it was wr
On September 24, 2018, ***, presenting herself as National Sales Director of First Data, came into *** Scooter's business at *** as per an appointment set up earlier by what I assume was her company She represented herself and First Data as an extension of, or representative of Appstar, ***' current credit card processing company She asked for the current statement from Appstar, which I gave her She stated because of a previous Federal Court ruling, she needed to change the charging rate fees on credit card processing, for a multitude of businesses that had been being overcharged, which *** was one of those that fell into this category, and she was going to lower our rates She plugged the numbers from the statement into her computer software and proudly showed me fees that were currently being charged as high as 2.1% being reduced to her rate of .10%, thus netting a reduction of about 30% in credit card processin
I was tricked into getting a service with this company in which they will not let me return their equipment, and are saying they will ruin m credit
LEASE NUMBER ***
case number*** first payment was in 10-14-for model FDDUO TERMINAL EMPS
REGISTRATION KEY ***
BUSINESS NAME ELEMENT MOTOR WERKS
AND
LEASE NUMBER ***
EQUIPMENT CLOVER MINI WIFI
2/20/
I spoke with employee *** with whom I had spoke with about getting the equipment for my shop in the first place, she proceeded to tell me that I can return the equipment at any time and would not owe any money or show on my credit I have emails to back this up from this employee I received the new equipment, made timely payments, and unfortunately we went out of business I called to get information on returning their products and they said that not only after returning their products, but I would have to continue to make payments for another 1/years or pay the balance
I have set up an account through Money Network to receive my pay checks when I worked at Dollar General on October 26th, My account has been placed on hold for funds not being deposited into the account, but I was still making withdraws at ATM's as well as online transfersI have faxed my social security card, valid ID, my w-2, and recent pay-stubs from both Dollar General and my current place of employmentI have been receiving fee's for "account maintenance" of $each month when I have been trying to pull all of the money off from the card and close the account, which I no longer needMy paychecks have been sitting on hold for approximately six monthsEvery time I call the company to make sure they received my information of verification they tell me I need to do something different or give me a different fax number and call back in two to three business daysThis has been a constant hassle back and forth for too longThis should have been resolved a while ago and I d
8,dollars was taking from my account and not put back even though the police have proved it wasn't me who made the transactions
For the last week I have been in the hospital having surgery and recoveryingWhen I got out I found my bank account had bern depleted of fundsI was confused how 8,dollars had just vanished when I had my credit card the whole time and obviously hadn't been spending it because I was in ths hospital the whole timeI filed fraud with the cthe card company and submittted the proper paperwork and information as well as filed a police reportI submited all information to the card companyI eorked with the police to find out eho made the charges and we found a retailer who had video of the suspect purchasing product eith a card he made with my info on itI submitted this to the card company and still no money back in my account!!!
worse company to work with in month I have much trouble with sales and security team blocking my transactions I have to close my account...very poor respond and support from this company and no way to have complain department so they can look into just need to get merchant and customer money from transaction and fill up their pocketsI will go to SQUARE with more transaction money compare to this dump company
Spend every day no of calls and left vm but no reply and when I get it still no proper answer from them for my issue and when they need to take out money they take it in day as fee but for reversal or refund take week even though I have to prove myself that they charge my bank account as they don't keep record on their end and paid for service few for mistake made by their support person
My rates when averaged out were WAY higher than what was told to me over and over again on the phone when setting up Cancelling the lease on the worthless equipment will cost me thousands Worst scam I have ever fallen for
said I signed a lease agreement and to my knowledge cdid not as was never given any copy or time to look they say I signed a NON-CANVELLABLE LEASE but bever got a copy or any paperwork saying so I sent back item withinj business days of receipt and tolg them did not want their high price equipment
Product_Or_Service: credit card machine never used
Account_Number: ***
Eqpt included on contract was incorrect, contract was "electronically signed" and did not clearly communicate lease termsCannot return incorrect equ
Drop in sales rep,*** ***, stopped into our location on February 22ndHe was adamant that Securus and First Data Merchant services could save us money, and would be the lowest cost for card processingAs we are a new start up company and were not yet taking card payments- we had nothing to compare toThe sales rep had a quick summary written up that he went through with me, then later had me review what I thought he had gone over and electronically sign on his ipadShortly thereafter, we received a copy of the contract the was apparently electronically signed (no hard signature on any documents) along with the wrong equipment, which we have attempted to return, but have been informed that the electronic "signature" on the contract locked us into months of $77/month, with no option to cancel (there is no contract number on the
I have not received promised replacement product in over a month and I'm being charged fees bc of it
I contacted clover to go app support on march 16th and after trouble shooting and still not being able to fix the problem I was told at that time that a replacement would be sent it and would take about 3-weeks to get hereI was out of town for work the last half of may and just getting back into town nowI finally had a chance to get to call them today bc I still have not received the replacement and was told I wouldn't be charged for having to manually input the credit card numbersToday when I called I was told they had no records of the march call and after having to speak to several different people I finally got to talk to *** who was a supervisor and filled out case #*** I was told I was being transferred over to *** to get my new reader ordered and that there wasn't going to be a charge for it*** is the reason you are getting this formal complaint she t
I use this company First Data to process my companies credit card charges for my business their fees are much much higher than I was suppose to pay
My agreement with first data was to be charged approx 1% per transaction and 0% for debit cards that use pin pad and a month to lease credit card machine I was paying 2.75% with square,a different merchant service They were suppose to reduce my monthly processing fees by to a month and as a signing bonus were suppose to transfer to my checking account days after I signed up that never happened They keep adding different MISC Fees every month and ther are different every month for example June total sales were ( I am a very small business) They charged me Fees of broken down the credit card processing fees were only then they tacked on of Misc Fees.plus lease fee total charges total The same thing in August Total sales were they charged me
*** of Client Services, Member Relation sent me an email telling me to speak with my bank I called the bank and they told me to contact Star member support I followed procedures of bank giving them dispute amount day and logo on machine with location I also made Revdex.com complaint against bank PNC uccessfully documents my concerns Executive PNC Adela Music Attention: Bank Branch Management
*** ***
While visiting PNC Branch***
***
I made a deposit at ATM and the machine displayed temporarily out of order it did not return the cash and it never registered the funds in my account I called the number for smart access gave them my card number and told them the amount they have not returned my call this happened on 1/01/I also called New year's day after waiting a period of two weeks I called again they still have not reported the transaction to adjust my account is it my duty to contact the police de
*** *** Sales Person for Express Merchant Processing Solutions Fraudulently Stated I have a day trial period before my contract and lease where permanent to try the Merchant Equipment he sold to meWhen I had problems I was ignored by himI returned the equipment and asked to be released as he told me and what he stated when he had me sign the lease was fraudNow I am stuck in a contact that I didn't agree to terms
Product_Or_Service: Merchant Service Equipment
Account_Number: ***
We cancelled our contract with First Data as our credit card processor in April of This cancellation is stated in our file at First Data, I was told by *** * in customer service on 1/22/The last paper statement we received from First Data was in April of However, they continued to automatically deduct from our bank account a fee every monthWe received no notice of these fees which increased over time to $a monthOur calculation is between cancellation in April until detection of their continued deduction in January of 2016, they have taken $in fees, plus a $cancellation fee when they finally terminated the practice this year after I called on 1/22/I have the evidence of our bank statements proving their continued fraud
Product_Or_Service: Merchant Services/credit card processing
Account_Number: ***
Worst credit card processor in the game! They are total scam artist and will sell you nothing but liesWe are a small business that is trying to survive in the land of business and now hurting because of First DataOur monthly fees have gone up 50% since our last merchant and continue to riseEvery month there are random charges on our statements like accounting fees, sales items, PCI Non-Validation fees (even after paperwork was submitted to be compliant) and a whole list of other feesWe are now going into legal action to opt out of this scam of a company contract agreementCustomer service is the worse and unknowledgeable about their own fees etcBUSINESS OWNERS STAY AWAY YOU WILL BE SCAMMED AND REGRET SIGNING WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very falsely advertised and lied about the cost of using their merchant services (credit card services for my business)They advertised and emailed confirmed me the price of the services "
Here is my contact infoWe offer 0% on debit and 1% on credit for your merchant account cent transaction and only $a monthTalk with you soon
***
This was a total lieCredit charges were as much as 5.5% and monthly charges a monthIt is very confusing because of all the difference types of charges they charged me (fees of Disc 1, dues and assessments, auths and avs, cpu gtwy, non-qualifed interchange fee, nabu fees, location fee and much much more!)
After the first month, I complainedThey said they adjusted the bill but I didn't see muchI did send email two cancellation notices with total refund and a phone call and have not heard back
Account_Number: XXXX XXXX XXXXXXX
A transaction was made through first data merchant services and their payeezy gateway system for credit card processing The transaction went through and almost weeks later, the money has still not been deposited into our bank account We have been talking to customer service and leaving messages with the risk management person who is supposedly in charge of this transaction for weeks The security/risk management person never answers his phone and never returns my calls We have been told twice that he will contact us within hours and days later, nothing The company was told that the first transaction would be large After weeks, where is our money?
Product_Or_Service: Credit card processing
Order_Number: *** (authorizatio
Account_Number: XXXXXXXXXXXX
A man named *** *** came into our restaurant *** *** He represents *** Ventures LLCHe told us that if we switched credit card processing services to first data we would be able to save a lot of money on the processing feesPart of the deal was that we also had to rent a clover device as a backup processing systemWe were told that even with the rental fees we would be saving moneyThe entire process after this was a nightmareWe got charged for services and equipment before we could even get it set up*** stopped returning phone calls all togetherThe process of getting the machine and getting it set up with our pos system took over a month, which we got charged for*** promised he'd come in and sit down with me to go over the savings, and I can't even get a hold of himHunter my new contact for first data also keeps promising me that he will email me reports showing our savingsHe hasn't sent us anything for monthsWe are now trying to switch back to our old proce
The SunTrust Merchant Services (First Data Merchant Services) are refusing to change my bank account routing numbers in order for me to get the credit/debit card salesThey are asking for a voided check (which I don't have) or a bank letter with a bank letterhead (which Bank Of America employees are not allowed to use bank letterheads on the letters!!) Note that when setting my account, none of the above was requested, I just gave them the bank account and routing number myselfSo after setting my account, I was not able to receive the sales from the credit/debit cards due to the routing number and im able to change it!!! After multiple calls and unanswered emails, I was asked for the bank Account Change Request form, which I sentAfter that I was asked for a bank letter, which I sent also but without a bank letter head because it's not possible to obtainMy multiple requests were denied without letting me know about them, no calls, no emails, no reasons given, no explanations, no
It takes weeks to get someone on the phone
The put us on a TMF illegally
We had a issue with hig charge backs the desided to keep 200k from us and teminate our account with any notice,
they promised not to put us on the match list and they did first they claimed it was a mistake and then they said they dont have to help me and I asked them to give me something in writing she said she doesnt have to
First Data has representatives selling their services with the intent to bilk you out of your hard earned money
A sales rep from First Data signed our auto body business up for a trial run of their equipment We had two busy locations with one location to be closing within months The sales rep said not to worry there would be no charge for the credit card processing machine at the shop that was due to be closedWe tried to speak with the sales rep and no one at first data even knew who she was We tried to return the machine from the now closed shop and it was returned and refused back at First Data We called anyone and everyone at First Data and only got the run around, no answers Next came the harassing phone calls from the First Data accounting department Then came the collection letters from not just one but three different collection agencies We never signed a contract, the rep signed the owner of the business name We had no lease or contract term, but it was wr
On September 24, 2018, ***, presenting herself as National Sales Director of First Data, came into *** Scooter's business at *** as per an appointment set up earlier by what I assume was her company She represented herself and First Data as an extension of, or representative of Appstar, ***' current credit card processing company She asked for the current statement from Appstar, which I gave her She stated because of a previous Federal Court ruling, she needed to change the charging rate fees on credit card processing, for a multitude of businesses that had been being overcharged, which *** was one of those that fell into this category, and she was going to lower our rates She plugged the numbers from the statement into her computer software and proudly showed me fees that were currently being charged as high as 2.1% being reduced to her rate of .10%, thus netting a reduction of about 30% in credit card processin
I was tricked into getting a service with this company in which they will not let me return their equipment, and are saying they will ruin m credit
LEASE NUMBER ***
case number*** first payment was in 10-14-for model FDDUO TERMINAL EMPS
REGISTRATION KEY ***
BUSINESS NAME ELEMENT MOTOR WERKS
AND
LEASE NUMBER ***
EQUIPMENT CLOVER MINI WIFI
2/20/
I spoke with employee *** with whom I had spoke with about getting the equipment for my shop in the first place, she proceeded to tell me that I can return the equipment at any time and would not owe any money or show on my credit I have emails to back this up from this employee I received the new equipment, made timely payments, and unfortunately we went out of business I called to get information on returning their products and they said that not only after returning their products, but I would have to continue to make payments for another 1/years or pay the balance
I have set up an account through Money Network to receive my pay checks when I worked at Dollar General on October 26th, My account has been placed on hold for funds not being deposited into the account, but I was still making withdraws at ATM's as well as online transfersI have faxed my social security card, valid ID, my w-2, and recent pay-stubs from both Dollar General and my current place of employmentI have been receiving fee's for "account maintenance" of $each month when I have been trying to pull all of the money off from the card and close the account, which I no longer needMy paychecks have been sitting on hold for approximately six monthsEvery time I call the company to make sure they received my information of verification they tell me I need to do something different or give me a different fax number and call back in two to three business daysThis has been a constant hassle back and forth for too longThis should have been resolved a while ago and I d
8,dollars was taking from my account and not put back even though the police have proved it wasn't me who made the transactions
For the last week I have been in the hospital having surgery and recoveryingWhen I got out I found my bank account had bern depleted of fundsI was confused how 8,dollars had just vanished when I had my credit card the whole time and obviously hadn't been spending it because I was in ths hospital the whole timeI filed fraud with the cthe card company and submittted the proper paperwork and information as well as filed a police reportI submited all information to the card companyI eorked with the police to find out eho made the charges and we found a retailer who had video of the suspect purchasing product eith a card he made with my info on itI submitted this to the card company and still no money back in my account!!!