Worst credit card processor in the game! They are total scam artist and will sell you nothing but liesWe are a small business that is trying to survive in the land of business and now hurting because of First DataOur monthly fees have gone up 50% since our last merchant and continue to riseEvery month there are random charges on our statements like accounting fees, sales items, PCI Non-Validation fees (even after paperwork was submitted to be compliant) and a whole list of other feesWe are now going into legal action to opt out of this scam of a company contract agreementCustomer service is the worse and unknowledgeable about their own fees etcBUSINESS OWNERS STAY AWAY YOU WILL BE SCAMMED AND REGRET SIGNING WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It takes weeks to get someone on the phone
The put us on a TMF illegally
We had a issue with hig charge backs the desided to keep 200k from us and teminate our account with any notice,
they promised not to put us on the match list and they did first they claimed it was a mistake and then they said they dont have to help me and I asked them to give me something in writing she said she doesnt have to
A transaction was made through first data merchant services and their payeezy gateway system for credit card processing The transaction went through and almost weeks later, the money has still not been deposited into our bank account We have been talking to customer service and leaving messages with the risk management person who is supposedly in charge of this transaction for weeks The security/risk management person never answers his phone and never returns my calls We have been told twice that he will contact us within hours and days later, nothing The company was told that the first transaction would be large After weeks, where is our money?
Product_Or_Service: Credit card processing
Order_Number: *** (authorizatio
Account_Number: XXXXXXXXXXXX
*** of Client Services, Member Relation sent me an email telling me to speak with my bank I called the bank and they told me to contact Star member support I followed procedures of bank giving them dispute amount day and logo on machine with location I also made Revdex.com complaint against bank PNC uccessfully documents my concerns Executive PNC Adela Music Attention: Bank Branch Management
*** ***
While visiting PNC Branch***
***
I made a deposit at ATM and the machine displayed temporarily out of order it did not return the cash and it never registered the funds in my account I called the number for smart access gave them my card number and told them the amount they have not returned my call this happened on 1/01/I also called New year's day after waiting a period of two weeks I called again they still have not reported the transaction to adjust my account is it my duty to contact the police de
said I signed a lease agreement and to my knowledge cdid not as was never given any copy or time to look they say I signed a NON-CANVELLABLE LEASE but bever got a copy or any paperwork saying so I sent back item withinj business days of receipt and tolg them did not want their high price equipment
Product_Or_Service: credit card machine never used
Account_Number: ***
My rates when averaged out were WAY higher than what was told to me over and over again on the phone when setting up Cancelling the lease on the worthless equipment will cost me thousands Worst scam I have ever fallen for
I have been trying to call this company for weeks and no one has answeredSome company stole nearly $dollars from my account and the only thing I got back from first data was a letter saying the company said I owed them so they denied my requestThis is the craziest thing I have ever heardIf I do not authorize a payment to a company I don't do business with how does my bank come to the conclusion I owe themThis is the worst company I have ever dealt with No way possible should any company be able to snatch $dollars out of my accountI used this company thinking it will protect its consumerBut it has only protected the business That stole my moneyand the hardest thing isThe number they gave to call has not called me back after several messagestry and see ext you will go to a voicemail after one ring and never get a message back
with negative response how do you have an A+ ratingThats businesses pay the Revdex.com to be on their website
I returned their credit card machine in Febthey are still trying to collect monthly use fees I do not have the number of the card machine it went backI already paid $They want an other $Please make it stop
worse company to work with in month I have much trouble with sales and security team blocking my transactions I have to close my account...very poor respond and support from this company and no way to have complain department so they can look into just need to get merchant and customer money from transaction and fill up their pocketsI will go to SQUARE with more transaction money compare to this dump company
Spend every day no of calls and left vm but no reply and when I get it still no proper answer from them for my issue and when they need to take out money they take it in day as fee but for reversal or refund take week even though I have to prove myself that they charge my bank account as they don't keep record on their end and paid for service few for mistake made by their support person
We request for a new card from money network because the current one was stolenThis date was October 19th and was told that it will take to business daysOn the the 10th we called asking why it never made it to usWe talked to agents and a supervisor and we retrieved four different storiesOne was stating it will be here romorrow, one stated that there is a delay and was never sent out in days, the supervisor stated its nothing he can do and said to just wait, and lastly the agent said it will be here between the 8th-10thThey agents and supervisor was very rude and pretty much did not care about solving the problemThey hung up in my face times which really made me angryTheir customer service is very poor and they need to do a lot betterNow our bills won't get paid and we are going to be struggling.Product_Or_Service: Money network cardOrder_Number: N/AAccount_Number: ***
We cancelled our contract with First Data as our credit card processor in April of This cancellation is stated in our file at First Data, I was told by *** * in customer service on 1/22/The last paper statement we received from First Data was in April of However, they continued to automatically deduct from our bank account a fee every monthWe received no notice of these fees which increased over time to $a monthOur calculation is between cancellation in April until detection of their continued deduction in January of 2016, they have taken $in fees, plus a $cancellation fee when they finally terminated the practice this year after I called on 1/22/I have the evidence of our bank statements proving their continued fraud
Product_Or_Service: Merchant Services/credit card processing
Account_Number: ***
I have not received promised replacement product in over a month and I'm being charged fees bc of it
I contacted clover to go app support on march 16th and after trouble shooting and still not being able to fix the problem I was told at that time that a replacement would be sent it and would take about 3-weeks to get hereI was out of town for work the last half of may and just getting back into town nowI finally had a chance to get to call them today bc I still have not received the replacement and was told I wouldn't be charged for having to manually input the credit card numbersToday when I called I was told they had no records of the march call and after having to speak to several different people I finally got to talk to *** who was a supervisor and filled out case #*** I was told I was being transferred over to *** to get my new reader ordered and that there wasn't going to be a charge for it*** is the reason you are getting this formal complaint she t
I talked to*** yesterday about the credit card processing and ebt terminalHe said if I fill up the application he will give me the flat rate of % and I submitted everything and now he is not honoring that wasting all my time
Eqpt included on contract was incorrect, contract was "electronically signed" and did not clearly communicate lease termsCannot return incorrect equ
Drop in sales rep,*** ***, stopped into our location on February 22ndHe was adamant that Securus and First Data Merchant services could save us money, and would be the lowest cost for card processingAs we are a new start up company and were not yet taking card payments- we had nothing to compare toThe sales rep had a quick summary written up that he went through with me, then later had me review what I thought he had gone over and electronically sign on his ipadShortly thereafter, we received a copy of the contract the was apparently electronically signed (no hard signature on any documents) along with the wrong equipment, which we have attempted to return, but have been informed that the electronic "signature" on the contract locked us into months of $77/month, with no option to cancel (there is no contract number on the
A man named *** *** came into our restaurant *** *** He represents *** Ventures LLCHe told us that if we switched credit card processing services to first data we would be able to save a lot of money on the processing feesPart of the deal was that we also had to rent a clover device as a backup processing systemWe were told that even with the rental fees we would be saving moneyThe entire process after this was a nightmareWe got charged for services and equipment before we could even get it set up*** stopped returning phone calls all togetherThe process of getting the machine and getting it set up with our pos system took over a month, which we got charged for*** promised he'd come in and sit down with me to go over the savings, and I can't even get a hold of himHunter my new contact for first data also keeps promising me that he will email me reports showing our savingsHe hasn't sent us anything for monthsWe are now trying to switch back to our old proce
I purchased a credit card machine from Clover over a year agoI agreed at the time of purchase that I would pay Clover 3.95% fee for every transaction I makeI am an attorney and having that service was convenient for my clientsA month or so went by where I didn't have any clients, once I did obtain a client Clover took $of the $she paid me for feesA couple days later Clover went into my bank account and took an additional $I disputed that transaction with my bankA week later a client paid me $600, to pay for court fees, Clover held that clients money and did not release it until I agreed to pay them the $
Product_Or_Service: Clover credit card swipe machine
First Data has representatives selling their services with the intent to bilk you out of your hard earned money
A sales rep from First Data signed our auto body business up for a trial run of their equipment We had two busy locations with one location to be closing within months The sales rep said not to worry there would be no charge for the credit card processing machine at the shop that was due to be closedWe tried to speak with the sales rep and no one at first data even knew who she was We tried to return the machine from the now closed shop and it was returned and refused back at First Data We called anyone and everyone at First Data and only got the run around, no answers Next came the harassing phone calls from the First Data accounting department Then came the collection letters from not just one but three different collection agencies We never signed a contract, the rep signed the owner of the business name We had no lease or contract term, but it was wr
1) The owner was approached in November by salesman *** *** from ***, reviewed the owner's current credit card processing contract and told her she would save significant money by switching contracts English is the owner's 2nd language and does not understand legal or contractual terms The salesman told her he would cancel her current contracts with no liabilitiesThe salesman also overstated her yearly sales by a factor of 2.5, did not explain nomenclature, nor the year credit processing or the year equipment rental commitments The salesman never provided a copy of the contract for review, and did nothing about the existing contract He knew the contacts could not be cancelled because he never returned for the equipment, but boxed it up and left a note saying to return November 2018, not December as promisedThe owner has lost $because the prior contract could not be cancelled
2) The First Data equipment was not properly set up a
I was tricked into getting a service with this company in which they will not let me return their equipment, and are saying they will ruin m credit
LEASE NUMBER ***
case number*** first payment was in 10-14-for model FDDUO TERMINAL EMPS
REGISTRATION KEY ***
BUSINESS NAME ELEMENT MOTOR WERKS
AND
LEASE NUMBER ***
EQUIPMENT CLOVER MINI WIFI
2/20/
I spoke with employee *** with whom I had spoke with about getting the equipment for my shop in the first place, she proceeded to tell me that I can return the equipment at any time and would not owe any money or show on my credit I have emails to back this up from this employee I received the new equipment, made timely payments, and unfortunately we went out of business I called to get information on returning their products and they said that not only after returning their products, but I would have to continue to make payments for another 1/years or pay the balance
I have set up an account through Money Network to receive my pay checks when I worked at Dollar General on October 26th, My account has been placed on hold for funds not being deposited into the account, but I was still making withdraws at ATM's as well as online transfersI have faxed my social security card, valid ID, my w-2, and recent pay-stubs from both Dollar General and my current place of employmentI have been receiving fee's for "account maintenance" of $each month when I have been trying to pull all of the money off from the card and close the account, which I no longer needMy paychecks have been sitting on hold for approximately six monthsEvery time I call the company to make sure they received my information of verification they tell me I need to do something different or give me a different fax number and call back in two to three business daysThis has been a constant hassle back and forth for too longThis should have been resolved a while ago and I d
Worst credit card processor in the game! They are total scam artist and will sell you nothing but liesWe are a small business that is trying to survive in the land of business and now hurting because of First DataOur monthly fees have gone up 50% since our last merchant and continue to riseEvery month there are random charges on our statements like accounting fees, sales items, PCI Non-Validation fees (even after paperwork was submitted to be compliant) and a whole list of other feesWe are now going into legal action to opt out of this scam of a company contract agreementCustomer service is the worse and unknowledgeable about their own fees etcBUSINESS OWNERS STAY AWAY YOU WILL BE SCAMMED AND REGRET SIGNING WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It takes weeks to get someone on the phone
The put us on a TMF illegally
We had a issue with hig charge backs the desided to keep 200k from us and teminate our account with any notice,
they promised not to put us on the match list and they did first they claimed it was a mistake and then they said they dont have to help me and I asked them to give me something in writing she said she doesnt have to
A transaction was made through first data merchant services and their payeezy gateway system for credit card processing The transaction went through and almost weeks later, the money has still not been deposited into our bank account We have been talking to customer service and leaving messages with the risk management person who is supposedly in charge of this transaction for weeks The security/risk management person never answers his phone and never returns my calls We have been told twice that he will contact us within hours and days later, nothing The company was told that the first transaction would be large After weeks, where is our money?
Product_Or_Service: Credit card processing
Order_Number: *** (authorizatio
Account_Number: XXXXXXXXXXXX
*** of Client Services, Member Relation sent me an email telling me to speak with my bank I called the bank and they told me to contact Star member support I followed procedures of bank giving them dispute amount day and logo on machine with location I also made Revdex.com complaint against bank PNC uccessfully documents my concerns Executive PNC Adela Music Attention: Bank Branch Management
*** ***
While visiting PNC Branch***
***
I made a deposit at ATM and the machine displayed temporarily out of order it did not return the cash and it never registered the funds in my account I called the number for smart access gave them my card number and told them the amount they have not returned my call this happened on 1/01/I also called New year's day after waiting a period of two weeks I called again they still have not reported the transaction to adjust my account is it my duty to contact the police de
said I signed a lease agreement and to my knowledge cdid not as was never given any copy or time to look they say I signed a NON-CANVELLABLE LEASE but bever got a copy or any paperwork saying so I sent back item withinj business days of receipt and tolg them did not want their high price equipment
Product_Or_Service: credit card machine never used
Account_Number: ***
My rates when averaged out were WAY higher than what was told to me over and over again on the phone when setting up Cancelling the lease on the worthless equipment will cost me thousands Worst scam I have ever fallen for
I have been trying to call this company for weeks and no one has answeredSome company stole nearly $dollars from my account and the only thing I got back from first data was a letter saying the company said I owed them so they denied my requestThis is the craziest thing I have ever heardIf I do not authorize a payment to a company I don't do business with how does my bank come to the conclusion I owe themThis is the worst company I have ever dealt with No way possible should any company be able to snatch $dollars out of my accountI used this company thinking it will protect its consumerBut it has only protected the business That stole my moneyand the hardest thing isThe number they gave to call has not called me back after several messagestry and see ext you will go to a voicemail after one ring and never get a message back
with negative response how do you have an A+ ratingThats businesses pay the Revdex.com to be on their website
I returned their credit card machine in Febthey are still trying to collect monthly use fees I do not have the number of the card machine it went backI already paid $They want an other $Please make it stop
worse company to work with in month I have much trouble with sales and security team blocking my transactions I have to close my account...very poor respond and support from this company and no way to have complain department so they can look into just need to get merchant and customer money from transaction and fill up their pocketsI will go to SQUARE with more transaction money compare to this dump company
Spend every day no of calls and left vm but no reply and when I get it still no proper answer from them for my issue and when they need to take out money they take it in day as fee but for reversal or refund take week even though I have to prove myself that they charge my bank account as they don't keep record on their end and paid for service few for mistake made by their support person
We request for a new card from money network because the current one was stolenThis date was October 19th and was told that it will take to business daysOn the the 10th we called asking why it never made it to usWe talked to agents and a supervisor and we retrieved four different storiesOne was stating it will be here romorrow, one stated that there is a delay and was never sent out in days, the supervisor stated its nothing he can do and said to just wait, and lastly the agent said it will be here between the 8th-10thThey agents and supervisor was very rude and pretty much did not care about solving the problemThey hung up in my face times which really made me angryTheir customer service is very poor and they need to do a lot betterNow our bills won't get paid and we are going to be struggling.Product_Or_Service: Money network cardOrder_Number: N/AAccount_Number: ***
We cancelled our contract with First Data as our credit card processor in April of This cancellation is stated in our file at First Data, I was told by *** * in customer service on 1/22/The last paper statement we received from First Data was in April of However, they continued to automatically deduct from our bank account a fee every monthWe received no notice of these fees which increased over time to $a monthOur calculation is between cancellation in April until detection of their continued deduction in January of 2016, they have taken $in fees, plus a $cancellation fee when they finally terminated the practice this year after I called on 1/22/I have the evidence of our bank statements proving their continued fraud
Product_Or_Service: Merchant Services/credit card processing
Account_Number: ***
I have not received promised replacement product in over a month and I'm being charged fees bc of it
I contacted clover to go app support on march 16th and after trouble shooting and still not being able to fix the problem I was told at that time that a replacement would be sent it and would take about 3-weeks to get hereI was out of town for work the last half of may and just getting back into town nowI finally had a chance to get to call them today bc I still have not received the replacement and was told I wouldn't be charged for having to manually input the credit card numbersToday when I called I was told they had no records of the march call and after having to speak to several different people I finally got to talk to *** who was a supervisor and filled out case #*** I was told I was being transferred over to *** to get my new reader ordered and that there wasn't going to be a charge for it*** is the reason you are getting this formal complaint she t
I talked to*** yesterday about the credit card processing and ebt terminalHe said if I fill up the application he will give me the flat rate of % and I submitted everything and now he is not honoring that wasting all my time
Eqpt included on contract was incorrect, contract was "electronically signed" and did not clearly communicate lease termsCannot return incorrect equ
Drop in sales rep,*** ***, stopped into our location on February 22ndHe was adamant that Securus and First Data Merchant services could save us money, and would be the lowest cost for card processingAs we are a new start up company and were not yet taking card payments- we had nothing to compare toThe sales rep had a quick summary written up that he went through with me, then later had me review what I thought he had gone over and electronically sign on his ipadShortly thereafter, we received a copy of the contract the was apparently electronically signed (no hard signature on any documents) along with the wrong equipment, which we have attempted to return, but have been informed that the electronic "signature" on the contract locked us into months of $77/month, with no option to cancel (there is no contract number on the
A man named *** *** came into our restaurant *** *** He represents *** Ventures LLCHe told us that if we switched credit card processing services to first data we would be able to save a lot of money on the processing feesPart of the deal was that we also had to rent a clover device as a backup processing systemWe were told that even with the rental fees we would be saving moneyThe entire process after this was a nightmareWe got charged for services and equipment before we could even get it set up*** stopped returning phone calls all togetherThe process of getting the machine and getting it set up with our pos system took over a month, which we got charged for*** promised he'd come in and sit down with me to go over the savings, and I can't even get a hold of himHunter my new contact for first data also keeps promising me that he will email me reports showing our savingsHe hasn't sent us anything for monthsWe are now trying to switch back to our old proce
I purchased a credit card machine from Clover over a year agoI agreed at the time of purchase that I would pay Clover 3.95% fee for every transaction I makeI am an attorney and having that service was convenient for my clientsA month or so went by where I didn't have any clients, once I did obtain a client Clover took $of the $she paid me for feesA couple days later Clover went into my bank account and took an additional $I disputed that transaction with my bankA week later a client paid me $600, to pay for court fees, Clover held that clients money and did not release it until I agreed to pay them the $
Product_Or_Service: Clover credit card swipe machine
First Data has representatives selling their services with the intent to bilk you out of your hard earned money
A sales rep from First Data signed our auto body business up for a trial run of their equipment We had two busy locations with one location to be closing within months The sales rep said not to worry there would be no charge for the credit card processing machine at the shop that was due to be closedWe tried to speak with the sales rep and no one at first data even knew who she was We tried to return the machine from the now closed shop and it was returned and refused back at First Data We called anyone and everyone at First Data and only got the run around, no answers Next came the harassing phone calls from the First Data accounting department Then came the collection letters from not just one but three different collection agencies We never signed a contract, the rep signed the owner of the business name We had no lease or contract term, but it was wr
1) The owner was approached in November by salesman *** *** from ***, reviewed the owner's current credit card processing contract and told her she would save significant money by switching contracts English is the owner's 2nd language and does not understand legal or contractual terms The salesman told her he would cancel her current contracts with no liabilitiesThe salesman also overstated her yearly sales by a factor of 2.5, did not explain nomenclature, nor the year credit processing or the year equipment rental commitments The salesman never provided a copy of the contract for review, and did nothing about the existing contract He knew the contacts could not be cancelled because he never returned for the equipment, but boxed it up and left a note saying to return November 2018, not December as promisedThe owner has lost $because the prior contract could not be cancelled
2) The First Data equipment was not properly set up a
I was tricked into getting a service with this company in which they will not let me return their equipment, and are saying they will ruin m credit
LEASE NUMBER ***
case number*** first payment was in 10-14-for model FDDUO TERMINAL EMPS
REGISTRATION KEY ***
BUSINESS NAME ELEMENT MOTOR WERKS
AND
LEASE NUMBER ***
EQUIPMENT CLOVER MINI WIFI
2/20/
I spoke with employee *** with whom I had spoke with about getting the equipment for my shop in the first place, she proceeded to tell me that I can return the equipment at any time and would not owe any money or show on my credit I have emails to back this up from this employee I received the new equipment, made timely payments, and unfortunately we went out of business I called to get information on returning their products and they said that not only after returning their products, but I would have to continue to make payments for another 1/years or pay the balance
I have set up an account through Money Network to receive my pay checks when I worked at Dollar General on October 26th, My account has been placed on hold for funds not being deposited into the account, but I was still making withdraws at ATM's as well as online transfersI have faxed my social security card, valid ID, my w-2, and recent pay-stubs from both Dollar General and my current place of employmentI have been receiving fee's for "account maintenance" of $each month when I have been trying to pull all of the money off from the card and close the account, which I no longer needMy paychecks have been sitting on hold for approximately six monthsEvery time I call the company to make sure they received my information of verification they tell me I need to do something different or give me a different fax number and call back in two to three business daysThis has been a constant hassle back and forth for too longThis should have been resolved a while ago and I d