A sales representative from first data came into my business saying that they were affiliated with ACCPC, my credit card company, and that I needed to change my machineThey came in when it was rush hour so nobody could pay full attention to themThey spoke to my dad who is the owner but doesn't speak proper englishThey made him sign a contract saying it was form allowing them to put in the new credit card machineWhen I had the chance to look over the papers I realized it was a new contractI tried contacting first data told them what happened and that I would appreciate if they voided the contract but they said that once the papers are signed there's no going backNot even hours had gone by when I called theml
Last July (2017) I was contacted by Direct ProcessorsThe salesmanI made several promisesHe said, that Direct Processors charged a 1% fee on charges with a $per month service chargeThat's it
A long contract was sent with the words 'Lease Term? crossed out and 'MONTH to MONTH TERM? (contract caps) written in
First monthly statement percentage fee was 4.5%, not 1% A mostly fee of over $was charged not $as had been promised
Obviously, I had been intentionally misled, basically lied to, by your sales representative
I called First Data to request a refund and discontinuance of service A supervisor told me I could discontinue the service only if I paid a fee of over a thousand dollarsShe said the fine print in the contract contradicted the MONTH TO MONTH statement on the first page
I stopped using the service immediately (October 2017), but have been charged nearly $in monthly and annual fees since then I have called First Data Customer service
Hi ** ***, I saw the email from Revdex.comThere is a dispute in payment you gave me and work not done. I did explain to you my situation and we did agreed to finish the projectYou no doubt spend the extra mo eat to finish the projectBut I did not my back on you and left you half wayI
got all the sub contractors involved and finished your project. Coming on to the paymentAt this point of time I don't have the money you are talking aboutBut in future I will definitely help you out in any way I can accommodate you. Hope you understand and help me out. If I don't do the businessI won't be able to help you out to take care of your payment. Also one more thingIf I did not help you out to finish your project and got some new contractor you would have spent more moneyYou know that and you agreed to all this and you are doing what you are doing to hurt my reputation. I clearly explained my situation to you and you understood. Lastly I would say only one thingI am willing to help you outWe need to talk in person and get this resolved. Thanks a lot sir. I really appreciate your help. You are a very nice and great guy. Thanks again
My debit card was fraudulently used at an ATM, most likely a duplicate card was madeI notice the charge the next morning and immediately called them to put a stop on the card and to dispute the charge so that I could get my money backThey told me that I would get the form within - business daysI hadn't received it so I called back again to request itAfter calls I was informed that I could in fact type up the form myself and fax it(It now has been a month because I waited each time to receive the formI was originally told that it takes about business days to receive an answer to receive a refund on my cardI was told after the fact I could type up my own dispute form that it takes anywhere from - business daysIf they had told me that day I could type it up it wouldn't of already wasted a month that I needed that paycheckEvery time I called I got some run around, and they can't even apparently give correct timingAlso, they treated me like I was the crim
After being a *** *** (BOA) business client for numerous year, it came to my attention that they were doing their merchant services as a partner with First Data (FD)I took it upon myself to do some research and realized there was a possibility that I could move my account directly to First Data and eliminate the third party, BOA, in hopes of reducing my feesI proceeded to contact what I thought was FD direct and dealt with my soon to be representative *** *** *** told me up and down the board how she could save so much money and how she was in fact an employee of FDEverything seemed great we proceeded to get a contract together, and I terminated my contract with BOA and signed my new contract with what I was lead to believe was FDThere were issues with the fees I was being charged from inception, and I had a complaint every month for the past monthsContinuously asking *** if she worked directly for FD, and her assuring me that she was an employee of F
Did not live up to their end of the contract, But will not allow me to cancel on my end!
In May of I was contacted by Prestige payment systemsI was "sold" a credit card processing services with the promise of lower monthly rates for ONE low monthly feeIt was not made clear to me that this fee was actually a lease fee for the credit card processing machine through First Data Global leasingAfter processing for a few months it was clear the price was no lower than my previous companyAfter the first calendar year I was charged an annual fee of $150, my contract clearly stated NO ANNUAL feeAfter month and Several phone calls my money was refundedThis happened again the next calendar yearI also had another fee (PCI compliance) $removed from my account although I was in complianceThis too was several month to be resolved and refundedI consider these to be a breach of contract on their part, combined with additional hidden feesIn March of Called them to en
If you can avoid these people defiantly do, avoid them like they are the plagueHorrible customer serviceId write more of a review but I wasted enough time dealing with them todaySmart people learn from the mistakes of others, and learn from my mistake dont use them
convinced to switch for merchant services for lower fees.Fees were 5x more expensive via interchange fees.Was told no interchange fees during signup
I was signed up by *** *** Office- *** ext *** Fax-***
***.***@FirstData.com I told her I was paying about 3% fees using square She told me they would be lower I had to pay $to sign up and $per month My fees would be flat 1.99% plus cents per charge I must have asked her times if there were hidden fees and she said no When I got the plan, it was not but due to some mandatory transarmor charge Felt baited there but okay A few months rolls by and I get hit with huge interchange fees My effective fee rate is now closer to 10% Insane! She said she would help me refund what she can and didn't do anything for me I talked to supervisors, consultants - was assured they would take care of it And I heard nothing back I paid the first set of interchange fee
There has been an unexpected and unnecessary hold on my card over an address change that never happenedI've sent in papers showing proof of address, as well as the other information they requested, four times now and they still claim nothing's been receivedIt's been months and I've been wasting money on sending faxes over for absolutely no reasonNobody will help me with the issue and it's still, months later, unresolved
So I put my old card with money network which was from my old job on file with my new job for direct deposit and me not knowing it was only an account for my old job and hallmark which is my new job sent my check to that account and I called To see if they can send the funds back to hallmark because that was the wrong account So they saying there's nothing they can do because it's no information on file ok so if it's no information on file why didn't they send the funds back to where they came from it's not making sense that's what every place does money newt work employees are rude and that company is a scam I'm not happy at all I pose to have got paid on the 22nd of December here it is the 11th of January and they still saying they trying to see if they can send it back
Money transfer issues
On 12-4-15, I requested to have $transferred to a personal accountOn 12-7-15, I discovered the money had not made it, and called Money Network where I was informed that it takes 24-business hours for the money to transferOn 12-9-15, the money still wasn't there so I called again and was told that an investigation would be done and that it would take 24-business hours to be completed and that they would call me back with an updatedays passed and I never heard from them, so I calledThey claimed my money had been transferred and to call my bankAll in all, I spent an hour on the phone only to be told to call back Monday to talk to someoneOn 12-14-15, I called and spoke with a gentleman named *** who put in my FIRST request for a customer dispute form which came to me on 12-18-I filled out the paperwork, and faxed it to the number on their paperwork (which doesn't work) as well as an alternate number which didAfter sending in the paperw
I have been charged three times by FirstData for equipment that I never ordered, received or come into contact with
FirstData is a credit card processing companyI was looking for a new processor for our office, and decided to check out FirstDataAfter they sent me some info, they required me to fill out a form that included my social and bank account information to 'check pricing' for my businessOnce I received the pricing, I opted to not go with FirstData for primary reasonThe pricing through Sam's with FirstData is more expensive than simply through FirstData itself! For instance, the CloverFlex is for sell by First Data at https://www.clover.com/shop It is listed there for $Sam's sells the same exact device for $799!
So, I opted to not go with them, and made sure they never moved forward with my account
I called in on Jul and spoke to *** who said that everything was cancelled and no devices would ship out or anything
On Jul I got an email saying that
An e-signature was used to sign us into contractWe did not sign the contractThey will not let us dispute it
We requested for a copy of the lease that was signed after we realized we were getting charged every monthAfter researching the charges, we realized we were in a contract that we had not signed forThe copy of the lease that was sent over listed Ip addressesWe had our tech team dig into the numbers and the IP Addresses are not from our office at allTherefore the owner did not electronically sign anythingWe have sent a letter requesting the automatic payments to be stopped since they are not authorized to withdrawal from our accountThey told me that I could not dispute the signature, the IP address, or the funds coming out of the accountWe just want to be out from the contractThe customer service skills are also lackingThey were not friendly or even remotely helpfulJust kept repeating that the contract is non disputableSo what happens when someone signe
The company put my card on hold without notifying me about it, when I called them to ask them why no one told me and I had to call them everyday in order fro them to finally tell me and they said they were not going to take my card off hold until I fax or email them my I.Dand Social Security Card and I did that the following day they told me to which was sent about a week ago even though the woman told me it will take 2-business days for my card to be off hold it has taken a week and I call them everyday to check on my card to see if it is off hold and they tell me the same ting every time that no one has updated it yet and I need to resend my documents but I cannot do thatThe customer representatives hang up in my face and the supervisor tell me that he can do nothing about itAnd my card is still on holdI am only I just want my money and they are refusing to take my card off hold.Product_Or_Service: Debit Card Money Network
We closed the merchant services on September 11,2017, but the company still charged me now , I paid the early termination fee $ 380, but they still charge me first time $ , Second time is $, I paid the $already, but they still changed me this month$ 260.90, I don't want to pay , because I never use their credit card merchant services, please let them stop , I keep all receipts in my bag
Product_Or_Service: Merchant services
Account_Number: MID#XXXXXXXXXXXXXXX
We have had multiple issues with our visa machine since februaryThings are still not resolvedthis company has complaints against them since the beginning of this year!
Product_Or_Service: credit card machine
Unaware of account, company wants to charge for early termination fee
Hello, I was unaware that I had an account with First DataThey have told me I had an account for over a yearI have never recieved any invoices or mail from their companyI became aware of them when I put a stop payment on my bank account from GodaddyEvery month Godaddy would charge my account $I had canceled Godaddy Services a year ago, PNC's investigation led me to First DataMy first initil phone call to them was over an hourWhen I presented the problem, I got transferred numerous timesOne customer service representative that I was transferred to answered and said, Bank of AmericaI asked if this number was to Bank of America or First Data, she said it was bothShe then told me, I should be talking to Gateway Pay Easy at ***After speaking with them, they referred me back to First DataThe rep at First Data told I should have never been transferred, they could helpThe rep told me t
Account was cancelled at end of August They took money from my bank for September
I tried to cancel these services in July, but someone I spoke with on the phone said there were other options available, and would call me back the next day at pm When that call did not come through, I tried to call the company After minutes on hold, I had to go to work, so tried again laterFinally, I was told that my account was cancelled This was at the end of August They billed me in September, which should have been my final billing I received another notice today (October) for Statement Period 9/1/through 9/30/ When I called, I was told this was for August Nowhere on the statement did it mention any month but September My merchant number is ***
IF you have a problem/question,good luck on getting any one on the phone They are NOT easy to offer Personal Helpok w/computer help, but it generally takes minutes of answering prompts to get a PERSON
The credit card machines are helpful, BUT be sure to read ALL the print about the contact I was charged $for several months after I terminated the contact, returned the unit and was told I wouldn't get any more charges WRONG!
Do NOT use First Data or Merchant Services USE SQUARE!
Money transfer unsuccessful and now stealing my I started a transfer of funds 12/never received in my account when I called on 1/they said the bank rejected and canceled transaction money was put back on card however money never was put into account and now they are taking out of my personal account so I am still missing
Product_Or_Service:
Order_Number:
Account_Number:
A sales representative from first data came into my business saying that they were affiliated with ACCPC, my credit card company, and that I needed to change my machineThey came in when it was rush hour so nobody could pay full attention to themThey spoke to my dad who is the owner but doesn't speak proper englishThey made him sign a contract saying it was form allowing them to put in the new credit card machineWhen I had the chance to look over the papers I realized it was a new contractI tried contacting first data told them what happened and that I would appreciate if they voided the contract but they said that once the papers are signed there's no going backNot even hours had gone by when I called theml
Last July (2017) I was contacted by Direct ProcessorsThe salesmanI made several promisesHe said, that Direct Processors charged a 1% fee on charges with a $per month service chargeThat's it
A long contract was sent with the words 'Lease Term? crossed out and 'MONTH to MONTH TERM? (contract caps) written in
First monthly statement percentage fee was 4.5%, not 1% A mostly fee of over $was charged not $as had been promised
Obviously, I had been intentionally misled, basically lied to, by your sales representative
I called First Data to request a refund and discontinuance of service A supervisor told me I could discontinue the service only if I paid a fee of over a thousand dollarsShe said the fine print in the contract contradicted the MONTH TO MONTH statement on the first page
I stopped using the service immediately (October 2017), but have been charged nearly $in monthly and annual fees since then I have called First Data Customer service
Hi ** ***, I saw the email from Revdex.comThere is a dispute in payment you gave me and work not done. I did explain to you my situation and we did agreed to finish the projectYou no doubt spend the extra mo eat to finish the projectBut I did not my back on you and left you half wayI
got all the sub contractors involved and finished your project. Coming on to the paymentAt this point of time I don't have the money you are talking aboutBut in future I will definitely help you out in any way I can accommodate you. Hope you understand and help me out. If I don't do the businessI won't be able to help you out to take care of your payment. Also one more thingIf I did not help you out to finish your project and got some new contractor you would have spent more moneyYou know that and you agreed to all this and you are doing what you are doing to hurt my reputation. I clearly explained my situation to you and you understood. Lastly I would say only one thingI am willing to help you outWe need to talk in person and get this resolved. Thanks a lot sir. I really appreciate your help. You are a very nice and great guy. Thanks again
My debit card was fraudulently used at an ATM, most likely a duplicate card was madeI notice the charge the next morning and immediately called them to put a stop on the card and to dispute the charge so that I could get my money backThey told me that I would get the form within - business daysI hadn't received it so I called back again to request itAfter calls I was informed that I could in fact type up the form myself and fax it(It now has been a month because I waited each time to receive the formI was originally told that it takes about business days to receive an answer to receive a refund on my cardI was told after the fact I could type up my own dispute form that it takes anywhere from - business daysIf they had told me that day I could type it up it wouldn't of already wasted a month that I needed that paycheckEvery time I called I got some run around, and they can't even apparently give correct timingAlso, they treated me like I was the crim
After being a *** *** (BOA) business client for numerous year, it came to my attention that they were doing their merchant services as a partner with First Data (FD)I took it upon myself to do some research and realized there was a possibility that I could move my account directly to First Data and eliminate the third party, BOA, in hopes of reducing my feesI proceeded to contact what I thought was FD direct and dealt with my soon to be representative *** *** *** told me up and down the board how she could save so much money and how she was in fact an employee of FDEverything seemed great we proceeded to get a contract together, and I terminated my contract with BOA and signed my new contract with what I was lead to believe was FDThere were issues with the fees I was being charged from inception, and I had a complaint every month for the past monthsContinuously asking *** if she worked directly for FD, and her assuring me that she was an employee of F
Did not live up to their end of the contract, But will not allow me to cancel on my end!
In May of I was contacted by Prestige payment systemsI was "sold" a credit card processing services with the promise of lower monthly rates for ONE low monthly feeIt was not made clear to me that this fee was actually a lease fee for the credit card processing machine through First Data Global leasingAfter processing for a few months it was clear the price was no lower than my previous companyAfter the first calendar year I was charged an annual fee of $150, my contract clearly stated NO ANNUAL feeAfter month and Several phone calls my money was refundedThis happened again the next calendar yearI also had another fee (PCI compliance) $removed from my account although I was in complianceThis too was several month to be resolved and refundedI consider these to be a breach of contract on their part, combined with additional hidden feesIn March of Called them to en
If you can avoid these people defiantly do, avoid them like they are the plagueHorrible customer serviceId write more of a review but I wasted enough time dealing with them todaySmart people learn from the mistakes of others, and learn from my mistake dont use them
convinced to switch for merchant services for lower fees.Fees were 5x more expensive via interchange fees.Was told no interchange fees during signup
I was signed up by *** *** Office- *** ext *** Fax-***
***.***@FirstData.com I told her I was paying about 3% fees using square She told me they would be lower I had to pay $to sign up and $per month My fees would be flat 1.99% plus cents per charge I must have asked her times if there were hidden fees and she said no When I got the plan, it was not but due to some mandatory transarmor charge Felt baited there but okay A few months rolls by and I get hit with huge interchange fees My effective fee rate is now closer to 10% Insane! She said she would help me refund what she can and didn't do anything for me I talked to supervisors, consultants - was assured they would take care of it And I heard nothing back I paid the first set of interchange fee
There has been an unexpected and unnecessary hold on my card over an address change that never happenedI've sent in papers showing proof of address, as well as the other information they requested, four times now and they still claim nothing's been receivedIt's been months and I've been wasting money on sending faxes over for absolutely no reasonNobody will help me with the issue and it's still, months later, unresolved
So I put my old card with money network which was from my old job on file with my new job for direct deposit and me not knowing it was only an account for my old job and hallmark which is my new job sent my check to that account and I called To see if they can send the funds back to hallmark because that was the wrong account So they saying there's nothing they can do because it's no information on file ok so if it's no information on file why didn't they send the funds back to where they came from it's not making sense that's what every place does money newt work employees are rude and that company is a scam I'm not happy at all I pose to have got paid on the 22nd of December here it is the 11th of January and they still saying they trying to see if they can send it back
Money transfer issues
On 12-4-15, I requested to have $transferred to a personal accountOn 12-7-15, I discovered the money had not made it, and called Money Network where I was informed that it takes 24-business hours for the money to transferOn 12-9-15, the money still wasn't there so I called again and was told that an investigation would be done and that it would take 24-business hours to be completed and that they would call me back with an updatedays passed and I never heard from them, so I calledThey claimed my money had been transferred and to call my bankAll in all, I spent an hour on the phone only to be told to call back Monday to talk to someoneOn 12-14-15, I called and spoke with a gentleman named *** who put in my FIRST request for a customer dispute form which came to me on 12-18-I filled out the paperwork, and faxed it to the number on their paperwork (which doesn't work) as well as an alternate number which didAfter sending in the paperw
I have been charged three times by FirstData for equipment that I never ordered, received or come into contact with
FirstData is a credit card processing companyI was looking for a new processor for our office, and decided to check out FirstDataAfter they sent me some info, they required me to fill out a form that included my social and bank account information to 'check pricing' for my businessOnce I received the pricing, I opted to not go with FirstData for primary reasonThe pricing through Sam's with FirstData is more expensive than simply through FirstData itself! For instance, the CloverFlex is for sell by First Data at https://www.clover.com/shop It is listed there for $Sam's sells the same exact device for $799!
So, I opted to not go with them, and made sure they never moved forward with my account
I called in on Jul and spoke to *** who said that everything was cancelled and no devices would ship out or anything
On Jul I got an email saying that
An e-signature was used to sign us into contractWe did not sign the contractThey will not let us dispute it
We requested for a copy of the lease that was signed after we realized we were getting charged every monthAfter researching the charges, we realized we were in a contract that we had not signed forThe copy of the lease that was sent over listed Ip addressesWe had our tech team dig into the numbers and the IP Addresses are not from our office at allTherefore the owner did not electronically sign anythingWe have sent a letter requesting the automatic payments to be stopped since they are not authorized to withdrawal from our accountThey told me that I could not dispute the signature, the IP address, or the funds coming out of the accountWe just want to be out from the contractThe customer service skills are also lackingThey were not friendly or even remotely helpfulJust kept repeating that the contract is non disputableSo what happens when someone signe
The company put my card on hold without notifying me about it, when I called them to ask them why no one told me and I had to call them everyday in order fro them to finally tell me and they said they were not going to take my card off hold until I fax or email them my I.Dand Social Security Card and I did that the following day they told me to which was sent about a week ago even though the woman told me it will take 2-business days for my card to be off hold it has taken a week and I call them everyday to check on my card to see if it is off hold and they tell me the same ting every time that no one has updated it yet and I need to resend my documents but I cannot do thatThe customer representatives hang up in my face and the supervisor tell me that he can do nothing about itAnd my card is still on holdI am only I just want my money and they are refusing to take my card off hold.Product_Or_Service: Debit Card Money Network
We closed the merchant services on September 11,2017, but the company still charged me now , I paid the early termination fee $ 380, but they still charge me first time $ , Second time is $, I paid the $already, but they still changed me this month$ 260.90, I don't want to pay , because I never use their credit card merchant services, please let them stop , I keep all receipts in my bag
Product_Or_Service: Merchant services
Account_Number: MID#XXXXXXXXXXXXXXX
We have had multiple issues with our visa machine since februaryThings are still not resolvedthis company has complaints against them since the beginning of this year!
Product_Or_Service: credit card machine
Unaware of account, company wants to charge for early termination fee
Hello, I was unaware that I had an account with First DataThey have told me I had an account for over a yearI have never recieved any invoices or mail from their companyI became aware of them when I put a stop payment on my bank account from GodaddyEvery month Godaddy would charge my account $I had canceled Godaddy Services a year ago, PNC's investigation led me to First DataMy first initil phone call to them was over an hourWhen I presented the problem, I got transferred numerous timesOne customer service representative that I was transferred to answered and said, Bank of AmericaI asked if this number was to Bank of America or First Data, she said it was bothShe then told me, I should be talking to Gateway Pay Easy at ***After speaking with them, they referred me back to First DataThe rep at First Data told I should have never been transferred, they could helpThe rep told me t
Account was cancelled at end of August They took money from my bank for September
I tried to cancel these services in July, but someone I spoke with on the phone said there were other options available, and would call me back the next day at pm When that call did not come through, I tried to call the company After minutes on hold, I had to go to work, so tried again laterFinally, I was told that my account was cancelled This was at the end of August They billed me in September, which should have been my final billing I received another notice today (October) for Statement Period 9/1/through 9/30/ When I called, I was told this was for August Nowhere on the statement did it mention any month but September My merchant number is ***
IF you have a problem/question,good luck on getting any one on the phone They are NOT easy to offer Personal Helpok w/computer help, but it generally takes minutes of answering prompts to get a PERSON
The credit card machines are helpful, BUT be sure to read ALL the print about the contact I was charged $for several months after I terminated the contact, returned the unit and was told I wouldn't get any more charges WRONG!
Do NOT use First Data or Merchant Services USE SQUARE!
Money transfer unsuccessful and now stealing my I started a transfer of funds 12/never received in my account when I called on 1/they said the bank rejected and canceled transaction money was put back on card however money never was put into account and now they are taking out of my personal account so I am still missing
Product_Or_Service:
Order_Number:
Account_Number: