ZBiddy.com Online Auction

Review: On Dec.10 2013 I registered for an online auction site www.hotcloseouts.com, my visa debit card was charged $99 in advance even though the web site stated registration was free. I was sent a confirmation email with my login name and password, but when I tried logging on it didn't work. I contacted customer service my email at the address provided in the confirmation email and got no response. I have since sent 3 additional emails requesting a refund and that my registration for the site be cancelled. I have yet to get a response.Desired Settlement: I want my $99 refunded.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/18 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bid on a couple of items on a website listed at hotcloseouts2013.com (business under Zbiddy.com), which I have received no delivery on. I have contacted the company several times. They only offer an email support contact; there is no phone number listed and the live chat offered never works. They received immediate payment and sent email that items would be delivered within 10 days. Orders were as follows:1) 11/29/13Hi eva,We have received your payment of $7.69Your "$500 Grocery Coupons Reward"! Is on its way!!You can expect to receive your tracking information shortly. It will be sent to this email address.Your "$500 Grocery Coupons Reward"! should arrive in the next 7-10 business days.If you have any questions please contact HotCloseouts2013 Customer Service.Email: [email protected],The HotCloseouts2013 Team2. 11/29/13Hi eva,We have received your payment of $16.74Your "Choose Your Cruise: 8 Options + 50 Bids"! Is on its way!!You can expect to receive your tracking information shortly. It will be sent to this email address.Your "Choose Your Cruise: 8 Options + 50 Bids"! should arrive in the next 7-10 business days.If you have any questions please contact HotCloseouts2013 Customer Service.Email: [email protected],The HotCloseouts2013 Team3. 11/29/13Hi eva,We have received your payment of $58.49Your "Escape to Mexico - 5 Day Trip for Two"! Is on its way!!You can expect to receive your tracking information shortly. It will be sent to this email address.Your "Escape to Mexico - 5 Day Trip for Two"! should arrive in the next 7-10 business days.If you have any questions please contact HotCloseouts2013 Customer Service.Email: [email protected],The HotCloseouts2013 TeamIt has exceeded the 10 days and I get no reply from correspondence sent. Please help me receive my items or reimbursement for payments and the costs of the bids used to bid on these items.HELP!!!!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund of cost of items and bid usage costs or immediate delivery of items. They have a bid history, therefore, they can see how many bids were used to win the items.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has confirmed with our vendors all items were processed and delivered via e-mail to [redacted]

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]ase, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Although I finally received said items, please note that the terms of purchase were not met, as the items listed in complaint were received well after 7 day delivery date and the filing of the complaint. One of the items was just delivered this past weekend. I have not utilized this service since the complaint was filed and will not in the future. Furthermore, there is no customer support number listed and the numerous emails that were sent to company were never answered.

Review: deceptive email/internet offer - 'click here to win a ($5 starbucks gift card) in order toreceive your prize you are directed to enter address & credit card info then told your charge is $79.01 the .01 for the prize & $79 for some bid pkg which is not clearly explained; I immediately emailed the company (live chat on their w/site) stating to cancel my order for the 'free gift card' prize & the bid pkg (within minutes of placing same order on 6/22) but got no reply, continued to click on live chat & email same 2 -3 or 4 days later, did not know that my credit card had already been charged on 6/23have NEVER received any kind of reply from zbiddy re' my messages fraudulent, unresponsive, ignored my directive to cancel my order on 6/22Desired Settlement: DesiredSettlementID: Refund my credit card co has filed a dispute on this charge, but please be aware that this company (zbiddy) is fraudulent, and has the poorest customer svc ever seen!

Business

Response:

Please allow this to serve as ZBIDDY's response to case #9617741 filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are pleased with the service. Thus, Zbiddy.com has already issued [redacted] a full refund on 7/8/2013 as an accommodation and in doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and openly encourages its users to utilize this direct method of communication. As in [redacted] case, Zbiddy attempts to immediately and completely address a user's questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: It advertised free bids. So I signed up. Then it charged me $99. I never gave anyone permission to withdraw money from my account. I have health problems and am on a limited income. I have to watch every penny. I was just trying to save some money. Please help get my money back.Desired Settlement: DesiredSettlementID: Refund

A full refund. I think that company should be shut down. Or at least get a huge fine for all of the false advertising.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9631778

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund on 7/18/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I purchased a [redacted]om zbiddy.com on 6/27/2013 and as of today I still have not received my purchased product. I have sent them countless messages on their "contact us" page but they will not respond. I got their phone number off my credit card statement and have called them 7 or 8 times but all they do is give me a runaround. I thought you might have better luck getting them to fulfill their comments as to when I will supposedly get my [redacted]Desired Settlement: I either want the [redacted] I purchased or a refund of the money I spent on their site getting it purchased.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund for the item referenced on 9/12/2013

as an accommodation and in doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

A refund of the initial bid package has been refunded as well.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: They charged my credit card to buy bids. Then they told me that I was high bidder on an item. They will not deliver item I won.

On November 16, 2013 I found zbiddy web site. I purchased bids from them to bid on items in their auction. They charged my credit card for the bids. I was bidding on an I pod 16G when the timer hit 0. A pop up on website told me that I was the high bidder. My high bid was $29.00. I expected to hear from them. There was no communication from them. I was unable to reach them. I sent them 5 e mails. No response from them. The only response I have had from them are credit card charges.Desired Settlement: I want the 16G I Pod that I won.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are

pleased with the service. Kindly note, [redacted] was not the winner of the item and thus no delivery is required pursuant to the terms of the site.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Review: I registered online with Zbiddy for their auctions and during registration had to provide credit card information. In assumed that was to be used only to pay for a winning auction,same as how ebay works. I was sent an email receipt for my $99.00 registration fee. I immediately sent emails demanding a full refund and cancellation of my registration. I was not aware of the fee and informed them I would not be using their service.I have had no response to the 4 emails I have sent demanding my payment back.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund of the $99 fee and for them to fully disclose on the registration page there is that fee so consumers can change their mind before submitting credit card information and being billed for service charge they are not aware of.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has already issued [redacted] a full refund on 11/5 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I have purchased (won the auction) several items. The first several were delivered on time. Then the company stopped shipping my products that I had purchased. They now owe me four different items. I have contacted there customer service 4 times and requested them to send me the products and they keep saying they are sorry but it will be sent soon. However they have never sent them and some items were purchased over three months ago. Product_Or_Service: $25 Barnes&Noble(X2), $10 Sears, $10 Regal ecaDesired Settlement: DesiredSettlementID: Other (requires explanation) I purchased these items, so I would like them sent to me promptly. These items were gifts that were to be given at a certain occasion which has past. I believe I am entitled to some sort of re-embursment. I believe a portion of the money I spend for the items should be refunded to me. I would like 25% of the monies I spend to be re-embursed. I had to spend extra time and energy purchasing new gifts for the occasion, not to mention my money has b

Business

Response:

Please allow this to serve as ZBIDDY's response to case #[redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of $99.00 on 11/20/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which[redacted] was fully apprised and affirmed at the time of purchase.

We have also requested expedited shipping for any items still pending.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I clicked on this website thinking it looked interesting. In order to see how it worked, I filled out the registration form which did include my credit card information. I looked through the site and decided that online auctions are not something I want to do. I could not locate any place on the site to cancel my registration. Then I noticed that I had 200 bids in an account and was being charged $99.00. I hadn't purchased anything! I called the company and they said that it was part of registering. It DID NOT say anything about a fee to register. We argued for over 20 minutes. The representative continued to read the same information on a card. She said she was only authorized to return 50% of the fee and send me a voucher for gas. I did not purchase any bids, I did not click to purchase any bids and I do not want to be charged for something that I didn't buy. I feel that this website is very misleading and fraudulent.

Product_Or_Service: online auctionDesired Settlement: DesiredSettlementID: Refund

I would like to receive my full $99.00 back into my checking account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund on 11/28 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: on nov.4 z/biddy took 99.00dollars out of my checking account without my permission I have never heard of this company until then I was online and I went to ebay to bid on a I love lucy clock and I did not get the clock and that was the end of that untill I got my bank statement and got a charge from z/biddy I never agreed to anything with this company my bank has been trying to help me but were not successful

Product_Or_Service: none

Order_Number: none

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

99.00

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 2/25 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Review: I have purchased twelve $25 dining e-gift certificates, two $50, and one $200 as well that have not been received. Also, a Dyson upright vacuum. I have e-mailed them 5 times over two months and have not received any response. There is no phone number to call and the live chat option will not work.Desired Settlement: Either a refund or my products!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of the Dyson auction on 2/25 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note the other items have been sent and that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Review: On 1/8/2014 I won a 16gig iPod touch, on 1/17/2014 I won a second 16gig iPod touch. I paid for them immediately upon winning. I was then required to verify my mailing address, which I did, via the emails sent to me by zbiddy. I was told I would receive them within 7-10 business days. Today is 3/12/2014, which far exceeds their claim. I've spent upwards of $1,000.00 on bids to win these items. I saved all my receipts of the purchases of these bids. I have also had 3 separate live chats with their representatives. Each response was to let them have a few more days, which went nowhere. I also have record of these chats, and emails regarding the won items. I would just like them to send me what I won. Please help
Product_Or_Service: Two 16gig iPodsDesired Settlement: DesiredSettlementID: Other (requires explanation)
I would like zbiddy to send me the two 16gig iPods I won, and paid for, immediately. I find anything else unacceptable.

Review: 2013FEB 15accidentally signed up for Zbiddy and called within minutes to cancel, but was refused. In good faith, the Zbiddy customer service representative refunded me $49 (from the original $99 subscription) and offered me a $100 Gas Voucher. The gas vouchers come in $10 increments, over a 27 week period.FEB 17Mailed in my 1st 100 Gas Voucher (ending #1321).FEB 25Received the first gas couponMAR 1Submitted the first coupon and gas receiptMAY 2Still have not received the $10 refund from the receipt submitted on MAR 1MAY 2Sent email to Customer Service regarding the above NO RESPONSEMAY 6Conducted a LIVE CHAT with Karen explaining my dilemma; she agreed to send me a 2nd $100 Gas Voucher due to the fact that almost 10 weeks had already past; leaving 17 weeks before the 1st $100 Gash Voucher was due to EXPIRE.MAY 6Received email from zBiddy with 2nd $100 Gas VoucherMAY 6Mailed in my 2nd 100 Gas Voucher (ending #0851).JUL 1Received no response to the 2nd $100 Gas Voucher submission. Sent an email to Zbiddy customer service requesting full refund of my remaining subscription ($49) citing the above.JUL 2Received a $10 VISA gift card (assume this was from the first receipt sent on 25 FEB). The accompanying letter said to watch my email for my next coupon. JUL 11Have not received the 2nd gas coupon (mentioned on JUL 2). Have received NO response (or coupon) to the 2nd $100 Gas Voucher submissionNOV 27Have never received my 2nd gas coupon for the 1st Gas Voucher. Have never received my 1st gas coupon for the 2nd Gas Voucher. Received no response to the email of JUL 1. Requesting FULL refund of remaining $49 from my original subscriptions on FEB 15. Sent via FAX and via USPS.2014FEB 5Received no response to my FAX of NOV 27. Sent second request via FAX and via USPS Certified Mail!MAR 12 Filing complaint with Revdex.com.Desired Settlement: Refund of my $49

Review: As many many others have complained about, I registered at zbiddy.com for online auctions. I recieved my 25 free bids for joining and proceeded to win a $5 walmart gift card for a penny. I went to fill out the necessary payment information and in the order confirmation page it said that I had also purchased a $79 bid package. I did not, nor would I ever do such a thing. Now my bank account will be overdrawn and I will suffer a $35 overdraft charge. Something really needs to be done about this business. It can't be possible that this is legal by any means. Awaiting your swift response and appropriate action in regards to this matter. Thank you.

Product_Or_Service: $5 Walmart Gift CardDesired Settlement: DesiredSettlementID: Refund

I want my $79 for the unauthorized addition to my purchase and the $35 overdraft charge for a total of $114.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9627484

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a partial refund on 7/15/13 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. In addition, we have

issued the remaining amount as of 7/18/13.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Zbiddy is an auction site in which I bid on items and paid in full for the items already but have not received them nor have they even been shipped and when you attempt the live chat no one responds and when you email no one responds and there is not a phone number other than the warranty number to phone. I have tried contacting them over 5 times and no response. I purchased a kindle fire and have not received any notice of shipment to this date there is something absolutely wrong about the way hey do customer service ...very misleading and fraudulent to state live chat 24/7 and no one ever responds weird.Desired Settlement: I just want what I paid for ....

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9617649

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com has sent a follow up inquiry to the Vendor and management requesting a status update.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: On 12/20/12 I Was given $100.00 in free dining due to a mixup on Zbiddy's part. They emailed me the certificate number and told me to go to [redacted] and I tried to register it and was told it was already used. I never heard back from them so I began to call. It is now July and I've called every month and I have not had any certificate sent to me to redeem for free dining nor has there been any other resolution provided. Every time I call I get the run a round, saying someone will get back to me or that they will send it to another dept for resolution. This never happens. I think this is a scam or something. Bad business for sure.Desired Settlement: I want the certificate or the money they originally took from my bank account back in December in the amount of $39.75( took 79.50 but we agreed to do half back in my account and then $50 in free dining).Desired Settlement: DesiredSettlementID: Replacement

I just want what was promised to me either the $50 dining certificate or my money back which was taken from my account $79.50.

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note the original amount charged was not $79.50 but rather $69.00 on 12/9/2012.

The first partial refund of $34.50 was issued as of 12/20/2012.

Zbiddy.com issued [redacted] the other 50% refund as of 8/5/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

Please also note that [redacted] user experience was consistent with Zbiddy's terms of use for

which M[redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: When looking at the website, you are required to register to look at auctions. It ask for a cc number. Upon entering the information, you next see a page saying you have been charged $99.00. There is not a page that gives you a chance to accept or decline the charges. After complaining, I did receive a credit of $ 45.00 back to keep the service. I participated in some auctions, winning 4. These charges were in the $ 4 to $6+ range. When I looked at my bank statement I have to date 13 charges to my account. Some as low as $ .03. I can understand being charges one charge for the item and one for the shipping, but 13 charges for 4 items is very excessive. In the items I have won, the advertise that you will receive X amount in grocery money. After winning and reading, you have to sign up to yet another site and request the coupons. The coupon I received for the gas is even harder to redeem.Desired Settlement: I would like my money less what I spent on auctions, refunded to me. I would like the site to put in a page allowing potential customers to accept or decline charges.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com issued [redacted] a partial refund on 10/22/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

We have since issued an additional $45 refund as of 10/28/2013.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

There were a total of

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I went to this online site, Zbiddy, thought it was reputable and bid on an item, a Kmart Gift Card, and won it for $1.00. But when I input my credit card information, it billed me $79.01 saying I purchased a Bid Package which was not the case. The ONLY thing in my cart was the Kmart Gift Card when I input my information but when it actually billed, then it showed the Gift Card AND Bid Package. I have sent 3 emails to this company asking for a refund and now I've put a Stop Payment on through my bank and they are investigating.Desired Settlement: I want the $79.01 refunded and they can keep the gift card.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/29 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I THOUGHT I WAS GOING ON E-BAY SITE JUST TO BROWSE. I WAS ASKED FOR MY INFORMATION INCLUDING CREDIT CARD. I THOUGHT THIS INFORMATION WAS NEEDED IN CASE I WANT TO BUY SOMETHING, BUT NO SOONER THAN I SUBMITTED MY INFORMATION I WAS AUTOMATICALLY CHARGED $101.99. WITHOUT BUYING ANY THING. I TRIED CONTACTING THE COMPANY ON THE SITE BUT SEVERAL MESSAGES GO UNANSWERED AND THE TELEPHONE NUMBER THAT WAS USED FOR THE CHARGE ON THE CARD IS ALWAYS A RECORDING. WHEN I TRIED GETTING BACK ON THAT SITE I AM BEING ASKED FOR A USERNAME AND PASSWORD WHICH I WAS NOT ASKED INITIALLY TO CREATE THEN I REALIZED THIS IS A SCAM AND THE MONEY WAS ALREADY TAKEN FROM MY CARD THE COMPANY WEBSITE IS ZBIDDY.COM AND THE TELEPHONE # IS 877-403-6981, 888-406-6509Desired Settlement: I WANT THE MONEY PUT BACK ON MY CARD

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/20 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I made a purchase 11/29/13, this compaany took money out of my bank account on 12/02/13

I tried to contact this company via email twice and got no response both times.

I live chatted with "[redacted], she was rude, she would not give me a supervisor or complaint department nor could she find my information in their system. I have emailed this company explaining that I would be filing former complaints, after my emails, this company erased my email information so it would seem like I never had an account. I gave Helen the transaction numbers and all my personal information, she then told me that I would have to call back after 24 hours, then I stated, why should I have to call back, shouldnt the company be in contact with me? I was to receive a copy of the chat but funny thing happened, it stated error after I stated I would be complaining about this matter. This company is ridiculous, rude, and a scam. I never received my items nor have I gotten a refund.Desired Settlement: WRITTEN APOLOGY

REFUND OF $0.06,$1.55,$2.45,$0.99=$5.05 CC ENDING IN 7517,