ZBiddy.com Online Auction

Review: I had been bidding on Zbiddy.com Auction's. I have won hundred's of auction's but have not been able to use not one auction I won. All the phone numbers for help or customer service are not working. I have even tried emailing them numberous times, however my emails come back saying they are unable to deliver them. Know matter what I try, there is no way to get a hold of themDesired Settlement: I would a t least like to use the gift certificates and action prizes I won. If that is not possible, I am requesting a full refund.

I got suckered in by these creeps and didn't realize they would take 99.00 out of his checking account when I was looking for a Kindle Fire for my wife. We still have a balance with them we would like refunded! I e-mailed them right after we figured this out and got no response.

Review: I received an email from Zbiddy.com with free tokens for auctions. I won one of the auctions and proceeded to check out at their site. They did request billing information which I assumed was to charge me for the one cent item that I won. There was no option to review my invoice prior to being charge $79 for 235 more bids. I do not wish to have more bids with them and do not even want the one cent item that I "won". Had I known I'd be charged for bids I never would have bid. There wasn't even an option to "purchase" more bids, I was just billed for what they felt like.There is nothing on their website stating that I had to purchase bids in order to use the "free" tokens nor is there anything about how much these additional bids cost. The site just charged me.This reeks of false advertising and shady operations.

Product_Or_Service: Gift card for $.01

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my $79 back

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 9/17/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that M[redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: On 11/30/2013 I received an email advertisement from zbiddy.com for its hotcloseouts2013.com site. The site offers bidding on items such as, ipads, kindles, ipods etc. The website is deceiving, it asks you to bid on items but you must register first. I registered to gain access to the bidding process. It asks for credit card information but leads you to believe that you are giving this information so that if you win a bid you can be charged. Nowhere in the registration process does it imply that you are purchasing bids. zbiddy immediately charged my account $99.00 for the purchase of 200 bids. I immediately tried to contact the customer service to say that I did not consent to buying "bids". There is no phone number available to call and speak with a customer service representative. The only way I could contact them was through a reply email after they sent me a congratulations email for purchasing the ability to bid. I sent them 6 emails over the next few days asking for a refund. I explained that I was not aware that my credit card was going to be charged $99 to bid on these items. I never got a response or a refund from zbiddy and have never attempted to bid or use there website.Desired Settlement: I would like to be refunded $99. The website is very deceptive and scammed me of my money. I have never used the website to bid on any items.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/2/2014 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I have won several items as described below and have not received the items. The site advertises that items won will be delivered within 7-14 days. The oldest item won was on 6/29/13. I have contacted Zbiddy several times by phone and email and have been told each time to wait 3 to 5 days to receive a response and have yet to receive a response and/or receive the items won. The Items won and the amount paid are as follows:$1000 Bonus Grocery RewardWon: 7/25/13Paid: $6.31 on 7/29/13$1000 Bonus Grocery RewardWon: 7/25/13Paid: 6.31 on 7/29/1316GB [redacted]Won: 7/10/13Paid: $55.25 on 7/12/13[redacted] Upright VacuumWon: 7/7/13Paid: $107.93 on 7/11/13[redacted] 5 downloads + BidsWon: 7/10/13Paid: $3.59 on 7/15/13$25 [redacted] Gift CardWon: 6/29/13[redacted]: $9.36 on 7/2/13$25 [redacted] Gift CardWon: 7/12/13Paid: $16.57 on 7/15/13$25 [redacted] Gift CardWon: 7/11/13Paid: $20.52 on 7/15/13$50 [redacted] Gift CardWon: 7/20/13Paid: 9.01 on 7/23/13$50 [redacted] Gift CardWon: 7/15/13Paid 23.05 on 7/15/13

Product_Or_Service: VariousDesired Settlement: DesiredSettlementID: Other (requires explanation)

Ultimately I would like to receive the Items that I have spent countless hours bidding on, and have paid for. If the items can not be produced, then I would like to be reimbursed the $257.90 that I have paid to Zbiddy.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted] filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are pleased with the service.

For the items mentioned in this complaint, Zbiddy.com issued [redacted] a refund for some items as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Other orders were previously fulfilled already.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

$1000 Bonus Grocery Reward- Code sent via e-mail [redacted]

16GB [redacted] Black: Canceled and refunded as of 9/11/2013

[redacted] Upright Vacuum: Canceled and refunded as of 9/11/2013

[redacted] eGift Card: Canceled and refunded as of 9/12/2013

$25 [redacted] Gift Card: Code previously sent via e-mail [redacted]

$25 i[redacted] Gift Card: Code previously sent via e-mail ([redacted]

$25 [redacted] Gift Card: Code previously sent via e-mail [redacted]

$50 [redacted] Gift Card: Code previously sent via e-mail [redacted]

$50 [redacted] Gift Card: Code previously sent via e-mail [redacted]

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail

Review: I've been waiting 4 months to receive 4 'buy it now purchases'I bought a $25 On The Border/Maggiano's Gift Card on 7-24-2013I bought a $25 On The Border/Maggiano's Gift Card on 7-23-2013I bought a $10 Red Robin Gift Card on 7-22-2013I bought a $10 On WallGreens Gift Card on 7-22-2013Their website states that I am supposed to receive a tracking number within 24 hours and it's been way past that and I have not received a tracking number nor have I received the items that I purchased.I have emailed them numerous times and never even received a response.Desired Settlement: I would like to receive the items that I purchased and paid for.

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has confirmed all items were issued to [redacted].

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: unable to get response from anyone concerning a refund for unused bids.Desired Settlement: refund of bid credits unused.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I went on this company's website on 10/31/13 and submitted my info, including a credit card information. I DID NOT KNOW ANS WAS NOT TOLD NOR DID IT SAY ON THEIR SITE, that they would immediately charge my credit card in the sum if $60.00. I believed my info would be stored in their system in the event I wanted to use their services in the future. I immediately contacted ZBiddy to request a full refund. However to date I have only been refunded $30 despite my written request for a full refund. I am NOT interested in using their services. EVER. THERE ARE PAGES OF COMPLAINTS AGAINST THIS BUSINESS THAT IT IS A SCAM THRU GOOGLE!!Desired Settlement: At minimum I am asking for IMMEDIATE INVESTIGATION INTO THE FACTS AND CIRCUMSTANCES CONCERNING THIS MATTER AND ZBiddy to respond with an appropriate response to my concerns including, at minimum, immediate issuance of credit back to my credit card or the issuance of certified funds in the amount of $30.00 made payable to [redacted].

They have ignored a letter sent by my attorney, [redacted] sent June 26, 2014.

Review: On 10/28, I was registering at ZBiddy's website to bid for items. They asked for my credit card info which I thought are future for bids payment if I actually win. Upon clicking "submit", I was informed that I had been charged $99. I wasn't given any summary of purchases or any of those sort during my registration process. I contacted ZBiddy explaining the situation and requested that my credit card be refunded since I have never agreed to purchase anything. The customer service tried to haggle me around with different deals of gas voucher and other sort of incentives. I persistently wanted my full amount refunded back and after some time, ZBiddy eventually agreed to refund me $85.50 and and direct quote "that's the best they can do". In an attempt to at least get some money back, I have no choice but to accept the deal. After much thought and research later, I learned that many people like me had been scammed by ZBIDDY in the same way during their registration process. I would like to be refunded the rest of my money which is total $13.50. I told them that what they did was wrong but they told me to have a great day.Desired Settlement: DesiredSettlementID: Refund

I would like the rest of my money totaling $13.50 be refunded back to me. This company should be shut down.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] the remaining refund on 11/4 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: On 04/17/2013, I made an accidental purchase on Zbiddy.com. I immediately wrote Zbiddy and explained my situation. They agreed to refund only half of my money, but also promised me $100 in gas certificates. On 04/18/2013, I received an email with instructions for receiving the gas certificates. I completed everything in the allotted time for my certificates. Over the next couple of months, I emailed Zbiddy three times about my certificates, which I never received. On 06/25/2013, I sent another email to Zbiddy stating that I would contact the Revdex.com. On 07/04/2013, a reply was sent asking me to call. When talking to the Zbiddy representative, she asked me to wait another week to receive my coupons. It has now been more than a month since that call and I STILL haven't received my coupons. Desired Settlement: DesiredSettlementID: Refund

I either want all of the gas coupons promised to me or a full refund of the rest of my money.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9655314

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] the other partial refund of $39.50 on 8/9/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9655314, and find that this resolution is satisfactory to me.

Review: I 'won' bids for ebooks. The first time I waitied for my codes to get these ebooks for over a month and still not codes. Each time I would call it was 3-5 business days for me to get an answer and still not received. I had to get ugly and they refunded most of my money. I decieded to try again. I've 'won' more codes and are approaching another month, I've spoken with several customer service rep. The last two I've spoken with said that they would put this issue at their highest level of importance but will still take 3-5 business days to get an answer. I just want what I purchased not a refund. If this is a fraudulent company please let me know so I can get my money back and 'loose' the site. But I really want my ebooks.kind regards,[redacted]Desired Settlement: I just want what I have purchased. thanks

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

All items won have been processed and sent as of 10/22/2013.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I joined Zbiddy.com because my friend's aunt had won a few gift cards from the site. I initially only won bids and resturant.com gift cards, that I can't use in my location. I finally won a $25 gift card for [redacted] on the 6th of July and a $25 [redacted] card on the 11th of July. On the 16th of July, I won an [redacted]. I have contacted Zbiddy.com several times during the following weeks the over the phone and three times on their web chat service. The first few times they stated that they were rated "A" with the Revdex.com and that the items I have paid for are caught up in the shipping department (23rd of July) or the items are on back order (26 of July). I asked for a member of management and got a supervisor that stated she could not and would not resolve the issue, but would contact upper management and the shipping department and to wait and additional 3 to 5 business days for a response. This is ridiculous. I can obtain all three items within thirty minutes of leaving my house and yet for Zbiddy.com they are on back order? This was my first experience with penny auction websites and will remain my last. This site has a horrible problem with the truth and with customer satisfaction. Anyone that deals with them are better just buying the product and not wasting their time.Desired Settlement: I would like to receive e-gift cards for all the items I have won but are lost in their processing department emailed to me:T[redacted] $499.99+46.16 (tax) =$545.16orA total refund for all purchases on the site: bids, worthless vouchers etc. in the amount of $617 dollars. As stated by my bank account withdraws

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 8/9/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: Someone stole my credit card in Dec of 2013 and joined this group. I canceled cards and have been trying to contact this company through phone and email with no luck. This morning I woke to find another charge for $99 taken from my account from this company. My bank will not refund my money. I don't know what to do. I need help. No one will answer phone nor emails..Desired Settlement: DesiredSettlementID: Refund

I want whatever account is open in my name closed and my money refunded.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

Kindly note, this charge was already disputed and we received a chargeback as a result.

No further refund will be issued.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I went to this website to see the conditions of bidding on an item, I did not select to join this company to bid which the site did not disclose up front that there was an entry fee for $99. It does not give you the option once you enter your credit card to tell you the total or what it is for. the response is thank you for your purchase. I will never do this again. I sent an email to the company to request a refund immediately. The web sit list that you can live chat but it is not active. It's just a picture. There is no phone number listed to contact them. I do believe that this company's former name possibly was Commission Breakthrough which has the same address.Desired Settlement: I want my refund back to my prepaid Mastercard that was usued.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/21 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I requested a full refund on all my winnings over a two day period when I received an email with an activation code for a $100.00 Hotel Cash Card which stated in the email that I had to book for 6 or more night when on the ZBiddy.com website I can pull up what I won and it clearly states 4 or more nights. Their refund policy states a 14 day return policy in original packaging. The packaging was an email with an activation code. I chatted online with a Nancy and requested a refund but was promptly told that since I received the activation code, I could not get a refund. I then requested a refund on everything I had won for a total of $182.89. Yesterday I received an email from the billing department that said I would get a refund of $79.00. Today in my bank account is a refund for $0.10. No where near the $79.00 or the $182.89 which I requested. I requested a full refund and expect to get a full refund of $182.89.

Product_Or_Service: various Hotel Cash Cards and EBook download Cards.

Order_Number: several numbers

Account_Number: N/ADesired Settlement: DesiredSettlementID: Refund

A FULL refund of $182.89

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a partial refund on 12/15 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I went to this website to check into their products and was told to register for free. Once I registered, my account was charged $99.00. I did not approve that charge. Furthermore, any attempts at contact via e-mail or chat time have been ignored. I want my money back. This website is a total sham.Desired Settlement: A refund to my account.Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I registered on Zbiddy.com to see what it was all about. I was asked to enter my credit card number for future use in case I wanted to bid on something. However, when I entered my card number it charged me 99.00 AND I did not get a any coins or credits to bid on anything. I have sent them a total of 3 or 4 emails asking about my money. I have yet to get a response from them. I had some one else tell me that they have experienced the same issue with the same company. I would like to file a serious complaint on this company. I am beginning to think they do not exist.Desired Settlement: I would love to have my 99.00 back.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/20 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Consumer

Response:

if I had not contacted the Revdex.com, I would not have known that I was issued a refund because as I mentioned before I never got a response. I checked my account and the refund was there.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was in my email when one of them had an advertisement for a penny auction site. I decided to see what it was. It required a credit card number but promised great items at a fraction of the price. I put the card number in and it took me to the site. Once at the site I saw they had given me 200 bids. I did a spin and got two free spins. I started bidding but they seemed to constantly reset with each bid. I went to ask how to win a bid when I saw one had ended for less than I had bid on it. When I tried to send an inquiry it kept saying my email address was invalid. I went to my email and there was an email from them giving me my user name and password (even though I was already in the site doing bids). A few minutes later another email came in charging me $99 for the bids! There was NO mention of them taking any money. I went to ask questions again and nothing works. There is no way to contact them. I called my bank and they verified there is a pending withdrawal for $99. They gave me the phone number on the withdrawal. I called many times today. I kept getting the message that all circuits were busy. Later they said the account was blocked. Tonight there is nothing. I did send an email to their support email but there has been no answer. I did get a third one saying I need to sign into the site within the next 24 hours. They provided links. The links don't really do anything. They still said my email was invalid. I have cancelled the card and as soon as the charge is no longer pending I will file a dispute at my bank. My next step will be to go to the police and file a report. I pray I get my money back as I'm currently on disability and this was the money for my electric bill.Desired Settlement: I want my money back and people to be made aware of this scam. I have heard of penny auctions before and haven't heard complaints. I'm just so upset with myself for falling for this scam.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I did receive a refund but only after filing this complaint and filing a dispute for the charge through the bank.

They said they operate a customer service line. There is NO active number on their site. There is NO way to get ahold of them. I made many attempts to address this issue with them and received no contact back from either their email address or the phone number given to the bank for the charge. None of the links on their site work. The only links that work are the ones telling you how to use the site. If you try to link it to facebook you get blank pages. Same with twitter, secure site, etc. When I did try to chat no chat line could be found. When I attempted to send them an email it kept saying my email address was invalid. Their story doesn't add up. I want to several rating sites and there was story after story of them taking money and never giving the item won, if anyone did win, and no responses to any complaints. Person after person said they took $99 from them. One lady said she tried to only buy $40 worth of bids and they charged her $99 and $40! This company is not what they say they are. Keep watching them. Look them up on rating sites and you will see. Too bad I did't do that first. At least I got my money back but I had to go through too much to do so.

Review: Last evening this website came up on my email. I clicked on it to look and thought it looked like a good site. It never said anything about a charge but just that one could bid on things like an auction. I went ahead and enrolled. As soon as I put in my credit card information, it came up that I was charged $99.00. It did not tell me that previously. I have sent numerous emails and tried to connect with them since this happened. They have already taken the money out of my Bank Account. I never clicked on the link to activate my subscription with this Company. I still have not clicked on it. I feel this is a scam. I cannot afford to give them $99.00. I don't even have $99.00. I have asked them to credit my account but no reply. Please will someone help me? I do not know what else to do. I have to get that money back because the money in my account is for bills. Thank you in advance for your help in this terrible problem. Respectfully, [redacted]Desired Settlement: $99.00 credited back to my account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/12 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On 11/20/13, Hotcloseouts2013.com owned by zbiddy had a offer in other site that sounded interesting so I bought bids that I thought cost .99 cents. My bad, the actually cost was $99 dollars. I used a debit card for this purchase that only had $1.14 on it. I was unaware the card was set up to pay more than what was in the account. My bad. On 11/21/13 I sent 3 e-mails to hotcloseouts13 that went unanswered. Then I found the zbiddy site and contacted online chat support. The woman was not support, she was a salesman who refused to cancel the transaction or refund the full amount. After an hour or so I began asking for a phone number. When I finally got a number I called it and was told I was refunded for the full amount and that I would receive an e-mail to that effect. I have yet to get the e-mail or the refund. Lesson learned.Desired Settlement: I would just like the full refund of $99 dollars that I was promised.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/21/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I did receive the promised refund. However, their customer service is not customer service but a sales based service.