ZBiddy.com Online Auction

Review: I came across Zbiddy, and it looked interesting. I received 25 FREE bids, bid once on an walmart $5.00 gift card and was instantly told I had won the bid. The site asked for my credit card information. Thinking I was just paying a penny, I gave the information.When I hit enter to accept the information, I was thanked for my order of $79.01. It said I had ordered a bid package. I did not. I immediately sent an email to their customer service.3 e-mails later I still have not received a response. I have contacted my bank but they said I have to wait for the transaction to process then I can file a complaint, now, in the mean time, I do not have enough money to buy groceries at all until this gets settled.This type of scam just should not be allowed to continue. They are nothing but theives

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want and desperately need my money back asap...I did not in any way authorize them to charge my credit card 79.00 and am very very upset...please help me get my money back...thank you

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/30 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I had filed another complaint on this company before and after coming to an agreement it had been resolved. Some of the money that zbiddy illegally took from my account has been returned. However, I was also supposed to be receiving a $5 walmart gift card as well as $100 in gas vouchers to be mailed to me in $10 increments weekly after sending in the previous one. I received my first $10 voucher and sent in the required receipt with the voucher and have not received another one since. One of the rules that come with using the vouchers is that you have to complete all ten $10 vouchers within a 27 week period. However, if they don't send you them there's no way you can do that therefore they don't have to pay you. I have sent numerous emails inquiring after this very thing and have received absolutely no responses.

Product_Or_Service: $5 walmart gift card online auctionDesired Settlement: DesiredSettlementID: Refund

I will not take any more voucher or gift card settlements. I want 140 dollars in my account. $35 for the rest of the money they didn't return from my initial complaint, $100 because of the gas vouchers they never honored, and $5 for the walmart gift card that they never sent.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note that Zbiddy already addressed this complaint in previous complaint [redacted] at which the customer was refunded $75.01 out of the total $79 that was spent.

We have since refunded the remaining $3.99 that [redacted] spent on the site.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: no 3/10/2013 I bought a computer Ihave call and text many times it has been paid for 3/10/2013 keep getting the run around about this they say Ibe getting a email about this for two r 3 mouthDesired Settlement: Just want my computer

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9621644

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

The Vendor as well as [redacted] has confirmed this item was shipped to an incorrect address.

Kindly note, the Vendor has since processed a new order with the correct shipping address.

The tracking information for this order will be provided via e-mail.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Review: When signing up on this site biddy.com to bid, you are asked to enter a credit card. no where before entering the information does it ever state that there would be a charge. once the information is entered a $99.00 charge to processed on the credit card. I have made numerous attempts to contact this compant by telephone and I am never able to reach anyone. I have tried to go into the account I set up and its stating that my information is incorrect. I requested a new password several times and have yet to recieve a response. I have not been able to contact anyone at this so called company.

Product_Or_Service: none

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the $99.00 that were erroneously taken from me, also I would like this company to destroy all of my information that they have of mine.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/31 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On Thursday 11/28/13 I was on the Walmart site looking at the electronics. I clicked the button for the ipad mini's thinking that I would get a description of the ipad mini and the price for the one hour deal. I was then directed to another site that asked for my card information and 133.00 was taken from my credit card. I requested a refund on several occasions as I already have an ipad and I never bid on anything due to a bad experience from ebay. I sent several emails 5 mins after I noticed that money was removed from my credit card. I stated that I did not know how I got on the site but I want a refund. To date I have not recieved a refund nor a reply. I just want my money back.Desired Settlement: I wnat my 133.00 refunded to my credit card. I am so sick of innocent people being hustled from crooks!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: This site is a scam. I was initially given a few free bids and won a Restaurant.com card for $2.99. When I went to pay with a credit card, they added bids and the total purchase cost me $82 without my knowledge. When you click pay, they have it rigged to automatically charge you for more bids without your ability to see what is being charged to your credit card until you click pay and it is final. They do not tell you this!!! I disputed the charge with my cc company, and the company that checked out the transaction sent fraudulent information to my credit card company to cover themselves. It had some other name on it and not even the correct price. After 4 chats, emailing, and sending correspondence via the postal service, I have yet to receive my money back or get the item that I won. They keep telling me to be patient, that there is a problem with the vendors. At this point I do not believe them. It has been two months and NOTHING. I recommend anyone with any sense at all STAY AWAY FROM THIS SCAM SITE!!!

Product_Or_Service: Restaurant card for $50Desired Settlement: DesiredSettlementID: Refund

I would like my money back or the item I won sent to me. I have asked for my money back and they seemed reluctant to help. Ignoring my correspondence!!!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/28/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I wanted to bid on a product, was told I had to register first with my debit card. you charge me $99. the Ipad was bidding for 25.00. I was never told that I had to pay a register fee of 99.99. I am a senior on a fixed income and can't afford $99.Desired Settlement: refund the money back to my bank.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/27/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: First I got a spam email which I didn't know what that was afterward and clicked on this email link advertising products at very low prices. It was an online auction. I had to register first and afterwards I received an alert from my bank that I got charged $99 from Zbiddy.com without my authorization. I emailed them through their contact us page and never got a reply. Their phone number does not work or exist. So after I got charged and got this bids package from it I was like why not use the bids and auction to win. That was the biggest mistake I have ever made in my life. I have spent over $2,000 on Bids packages and auctions I've won. it got very addicting and regret even continuing auctioning on this fraud website. Now the website had not been working since around February 2014 and now the online website auction site does not even exist. I had over 1,500 bids which I cannot use anymore worth around $400 and the last auction I won I never received my $25 gas card that I won. I contacted them via live chat and said they were going to fix it and never did and even said were going to give me 25 free bids which I never got. I contacted them about 2 more times for that and said same thing and afterward about a couple weeks later I got an email from Zbiddy Billing Department stating a refund for the amount of $16.07(which I paid for the winning auction of $25 gas card)has been processed but checked my bank statement and never received anything from them. I believe this website was a total SCAM from the beginning. They're thieves stealing innocents people money and nobody deserves this. I should sue them. Revdex.com should ban this websites to prevent this from happening to anybody ever again.Desired Settlement: Give me a refund for when I registered charge of $99 without my authorization. including the $400 worth of bids that I had and can never use. My $25 gas card.

Give me a refund for all money ive spent on online auction for scamming me worth $2000

And a sincere apology

Review: Hi, on August 23 2013 I won an ipod with retina display WI FI 16GB I submitted a payment with my visa card $346.98 on August 25 2013 like before (many times)and waiting 5 to 10 days to be ship it and pending about it if the unit is not pay zbiddy (representatives)inform or let you know to pay it or you loose the winning item by email mean time I have calling from early September when we should receive it what I was told is that they are going to do a follow up and no one is able to help or clarify it today I called spoke to [redacted] told me that I did not win it She double check my account also she mention that I two accounts she was not able to do anything more If you need further information please let me know Thank you for your attentionDesired Settlement: I want my ipod that won if some one did something wrong about the transaction is not my error

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

A status update has been requested with our vendor regarding the item mentioned in this complaint.

We have also requested expedited shipping.

As a courtesy, we have refunded the shipping cost for this item as of 10/8/2013.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: bid and purchased tems on web site have not received several temswhen request help from staff sent to web site that does not open.refused any info on management or executive pone numbers or nameshave been told tems were being processed and will receve noticevia email 10 days have passed and no emailsspoke to Bety Myers supposedly supervisor was told will return pone call 5 days have passed refused to take callsHave informed company of filing of complaint with both Revdex.com and FTCif no help Obviously do not care (above the law attitude)

Product_Or_Service: several diffrent items jewelery, health products,Desired Settlement: DesiredSettlementID: Replacement

receive tems or refunds of payment of bids and tems not receivedprefer tems payed for with in reasonable time frame some tems not 2 1/ months

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has issued [redacted] all won items from the site including the latest as of today, 9/18/2013.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

The following information was confirmed:

50 Bids + Bonus Bahamas Cruise for 2 Code Sent: 938189

Victorinox 6-Piece 5 Tracking Info: [redacted]

1 Jar � Revitol Anti-Aging Moisturizing Cream Code Sent: [redacted]

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I was purchasing Christmas gifts through amazon.com and I happened upon a link about this auction. Thinking that it was like ebay, I clicked on it to see what it was about and before long, I noticed a charge on my account of $99.00 Still not understanding this whole 'program' I checked my bank account and sure enough, my account was charged $99.00! I still don't understand why, however, I have tried to contact this company unsuccessfully. There is no phone number on the website, either. I would like my $99.00 back, if at all possible.Desired Settlement: As mentioned above, I want my $99.00 back. There was no mention of any sort of charge to participate in this auction. I have never been charged to participate in any auction, for that matter and since I cannot contact this company, I have decided to go through Revdex.com in hopes to get my money back.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/26 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: This company advertised as a bidding site and charged my credit card $99.00. It did not make it clear that I would be charged. Within a couple minutes my card company called to ask me if I authorized a 99 dollar charge and I told them no. My bank gave me the number to call and dispute. I called within 20 minutes of the purchase to ask for a refund since the site is not clear about the charge. I got a huge run around and was told that I could not get a refund and they would be willing to give me back 49.50. Bottom line I paid 49.50 for nothing! I researched their name and found they are actually ZBiddy and hundreds of complaints have been filed on numerous sites. By looking at other complaints I doubt I will actually receive the 49.50 back to my card. This site is a scam.Desired Settlement: A refund of my $99 dollars would be my desired resolution. If I would of used the service I could understand taking a portion but after being misled I wouldn't trust to purchase anything further.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a partial refund on 12/24 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. We have since issued the remaining refund on 12/26.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I visited Zbiddy.com and had to sign in to see the site so I signed in and I was not able to go to the bidding site. so the next day while I was doing some banking I noticed that they had billed me for $99 for a bidding package that I did not buy and 79 cents for something else. I never got to the bidding site. They sent me an email saying that I must open within 24 hours to confirm my account and I did not open it. I sent them an email and contacted support with no return calls or emails. If you look at other states the Revdex.com has had hundreds of these complaints 223 in Florida alone.Desired Settlement: DesiredSettlementID: Refund

Total Refund

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/4 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation

Review: I just signed up at their website but they did not inform me that they're gonna charge me $99.00 right away without purchasing anything. I tried calling the phone number but couldn't hold of anyone to get my money back.Desired Settlement: DesiredSettlementID: Refund

Just need my money back.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I THOUGHT THIS WAS A FREE SITE hotcloseouts2013.com AND THEY CHARGED ME 99.00 AND ARE NOT REFUNDING MY MONEY AND THEIR LIVE CHAT DOES NOT WORK AND THERE IS NO PHONE NUMBER! PLEASE HELPDesired Settlement: THEY OWE ME $99.00 DOLLARS

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/26/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Consumer

Response:

Review: Under the name "HotCloseouts2013.com" this company charged me $99 when the site only let's you believe that you are registering, not buying bids. After falling into this trap I found out that they also operate Biddy.com, which is also a total scam. I want them to refund the $99 to my credit card and be shut down.Desired Settlement: Refund my $99.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Note: Although I am happy that my money was refunded, I, along with MANY people stand by our position that Zbiddy does not make it clear on their site that the user is being charged $99.

Review: I was charged $99 when I was trying to set up an account with zbiddy.com. I was entering my registration data and I was entering my credit card information, read the terms of service fully (which no where states I am getting charged for buying bids, etc) and I clicked enter. Upon doing that I was sent a message thanking me for my $99 purchase. A purchase I have not agrees to. Upon contacting the company via chat, I was offered lots of things but no full refund. They claimed that in the mix of boxes on the site when I registered, that there was one stating 250 bids for just $99. It never told me that is what I was purchasing. I can send you a transcript of the conversation per email as I have it emailed to myself and I have a printed out copy.Desired Settlement: $99 fee I was charged unknowingly refunded to my credit card. I also would like all ties with this business severed and my account deleted if possible.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/4 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I bought an Apple I Pod from Hotcloseouts2014 online bidding on 2-2-2014 and I have called to check on my item several times and told wait 5 days to hear from shipping. I have not heard from shipping either time. I was given a number 877-924-3390 to call and I did several times no results. I have contacted Hotcloseouts2014 customer support numerous times and no results. I paid for this item with my Mastercard. I think this might be a scam. The company name of Econ interactive was gotten off of the info online. There is no phone number to call direct to shipping and no email address. Zbiddy, which is part of Hotcloseouts2014, will not give me an address or phone number to call shipping. I do not want a refund, I want my I Pod. You could call 877-924-3390 and maybe get something out of them.Desired Settlement: I want my Apple I Pod

Review: Have sent several e-mails to their support center with no reply received. Tried on-line chat several times but was only able to actually connect with a person once (all other times have not been able to access on-line chat). Site does not offer a telephone # option for customer service.VERY disatisfied with org. Originally wanted to register for free and check out site. However once I registered, I was charged $99 for bids that I was never told was being purchased.Other than 1 live chat ZERO customer service.Desired Settlement: Company make contact with me and improve their customer service 1000x's.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has already issued [redacted] a partial refund on 1/1/2014 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Review: Zbiddy.com is an auction site and I've won items an had them shipped to me. This time I won an iPad on 2 Oct 2013 and my credit card was charged for my winning in the amount + shipping of $324.78. I have talked online through emails with customer service AND the shipping department about this and they keep stating that the shipping dept is doing all they can to ship my item out to me. They cannot ship to my address and I annotated another address in the states that they can ship it to and it still as of this date, 14 Jan 2014, has not been shipped to me. I also told them if they don't have the item I won they could give me a similar one they are auctioning off currently or return my money as well as all of the bids I used on this item or pay me cash for my bids. Almost 3 months and zbiddy still hasn't sent my item to me. Thank you for your assistance with this matter!Aloha, [redacted]Desired Settlement: Send me a similar iPad that they are currently auctioning off or return my money as well as all of the bids I used on this item and/or pay me cash for my bids (1300 bids at their selling price).

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted].

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of the item as well as the initial bid package of $60 on 1/26 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

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Response: