ZBiddy.com Online Auction

Review: I just noticed a charge on my business debit card for $99.79 from this company. I have never heard of them nor have I willingly purchased anything from them. Since the charge is from September and I only now noticed it, my bank can't refund it (past their 60 day window) I would like this company to refund, but they don't respond to messages.

Product_Or_Service: nothingDesired Settlement: DesiredSettlementID: Refund

I would like my $99.79 refunded.

I used Zbiddy pretty happily for about a month, until I got my next bank statement. I bid on several items I was satisfied with (Restaurant.com certs, travel certs, video games). It was fun as long as I watched closely what the value of my item was plus the cost of the bids I'd already paid for.

What I failed to understand was that Zbiddy is located somewhere outside of the U.S. (Canada??) and they process your purchases through a bank outside of the U.S. The result was that I had to pay over $100 dollars in "international banking" fees from my own bank, AND from their Canadian-based bank when the payments were processed for the purchases to my credit card. These additional fees were not obvious anywhere on the bidding site.

I complained to Zbiddy and their reply was that I'd agreed to this when I registered. *I probably did "agree" by registering, but not reading every single sentence of the fine print. I post this note to warn others.*

Keep in mind that even if you are purchasing from their home country, there may be no guarantee you will avoid these charges either. Zbiddy informed me that they are a "global company" and they may use a bank from any of their global locations. So beware the hidden costs!

Review: Under the name "HotCloseouts2013.com" this company charged me $99 for a bid package without my consent. This site only let's you believe that you are registering, not buying bids. After falling into this trap I found out that they also operate under the name of Biddy.com, which is also a total scam. After trying to contact them I found that their is no number listed on their website, except for a chat which never works. since I was not able to contact them to get my money back, I felt I had no choice but to bid on something, to then find out that the bids disappear within a few minutes and the item I was bidding on (again because I had no choice) was going on for weeks! without this website is a total scam! I want them to refund me back the $99 to my credit card and be shut down.Desired Settlement: DesiredSettlementID: Refund

I would please like my $99.00 refunded back to my credit card asap!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/15 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]ase, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received an email from buylowauctions.org and seeing the various items on auction, I "registered" to bid. There was no information at all concerning any costs or charges associated with the registration. Once I completed the registration, it informed me that it is charging me $99.00 for the registration and to bid on merchandise. I immediately checked my bank account and see that the $99.00 charge is pending already. I contacted my bank to dispute the charges. They informed me that the charge will not clear until Monday 12/30/13 and advised me to call them on Monday to continue with the dispute. They said that it will take 10 days for them to return my funds.This company is a scam. Why are they allowed to continue to send emails and why hasn't the attorney general closed them down? Isn't it illegal to charge someone's credit card without detailed information up front?Desired Settlement: I am seeking a full refund of $99.00 to my bank account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/30 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Went to look and register for free on hotcloseouts2013.com/zbiddy.com. Upon entering my personal information I was asked for a credit card number, to my knowledge this was needed to be on file for verification purposes. Then after proceeding I was not aware of or was it ever an option to order bids. So I was charged $99 for 200 bids, but there are different amount of bids that may be purchased according to their Terms of Service. Their Terms also state that bids are non-refundable EXCEPT on your first purchase and if you request it within 7 days. This unknowingly was my first purchase. I have since emailed them and requested a refund several times with no response. All this began on 1-5-14 and as of this complaint its 1-9-14, so I am within the 7 days of being able to receive a refund. The website says it offers a live chat for customer service but no way to do this. Also no place to request the refund.Desired Settlement: I would like a full refund of my $99. I want them to also update their website so that when a person is looking at their site that the information is not misinterpreted. So that it is clearly on there and ALL options are given and a person may select what options they want.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/10 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I want a refund of $99.00 I was charged without my approval or my knowledge.

On Jan. 14, 2014 I came across a bidding website called hotcloseouts2014.com I thought it was free registration so I wanted to check it out. The web page said I would get 25 free bids for registering so I did. They asked for credit card info to complete registration. I thought it was in case I bought something. I entered my boyfriend's card information and it was instantly charged $99.00 without my knowledge it would do so. I have read their terms of service agreement and it states in clause 3 paragraph 4 that they will refund first time bid packages to first time users if a refund is requested within 7 days of purchase. I requested a refund within 9 minutes of the charge. I have also requested a refund several times a day every day since then and have received no response. I have put the clause from their terms of service agreement into my emailed refund requests also. My boyfriend nor I had any idea they would charge the card and after doing some research I found out they also go by zbiddy.com and have many complaints reported to the Revdex.com of the same nature. It seems the complaints get resolved with a refund, which I want, it is hard to believe they still do this to people, just under a different name.Desired Settlement: My full refund of $99.00

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/21 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I had trouble selectioning only one issue to write the complaint about. 1. Their practices are misleading;they charged my card w/o giving any indication there is a charge prior to doing so; 2. Customer Service is reprehensible; I contacted the support personnel and was hung up on; I called again and requested to speak to a supervisor ad was refused; I called a 3rd time and was was taken on a merry go round for 30 min. with someone pretending to help me only to finally be told I would not be refunded and disconneted yet again. I did not agree to any purchase and infactly told them I did not want the item/package they charged me for.3. What can I say about their refund policy - these people are crooks and should be stopped. There are many people out there who do not have the wherewith all to fight this kind of deception. I'd bet money their products are defective as well.

Product_Or_Service: auction site

Account_Number: naDesired Settlement: DesiredSettlementID: Refund

I want my money refunded and I would really like to see this site closed down.

Business

Response:

Please allow this to serve as ZBIDDY's response to case #9676471

filed by Ms. Cynthia Dodge.

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 9/3/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Review: On 9/26/13, I received an email to click thru to unlockmyluck.com for free bids to try it out.I did and thought I was signing up with unlockmyluck.com, which turns out to be ZBiddy.com. I was given 25 free bids and bid on a chilli's $10 gift card, which I won. I went to check out noticing that a $100 gas gift card would be given. After completing checkout, I noticed that a bid package was automatically added. I chatted right away with a rep stating my issue and she offered to send a gas card, which is actually a gas voucher and credit me $29.50. I was happy with that. Today I contact customer service to inquire about my chilli's gift card and was told I was sent an e-mail with redemption instructions. I was not told, nor did I read that I was not getting a physical gift card. The e-mail never came and now customer service tells me it is for a TGIF gift card that I would need to redeem online. I told the rep I was not interested in that gift card because this is not what I bid on and paid for. I was told the card changed due to the delay in redeeming it. I would have contacted customer service right away had I known. I expressed my concerns and asked what is their 100% satisfaction guarantee? I actually had to ask a few times since it was not answered. Finally, I am told it just means satisfied that I receive my item (which I still have to receive.)I express concern that I feel like this is a scam and am told, "[redacted] I would like to assure you that we at ZBiddy.com are far from fraudulent. We are accredited with Revdex.com and hold an A rating." I took the rep's statement and decided to look it up. WOW, not even accredited. I tell her what I found and was told, " [redacted], that is the information that I have here." The rep said shipping would get back to me, but I have decided I do not want to wait. I want to get out of this mess and headache. I feel like I got ripped off and am very unhappy regarding the whole situation.Desired Settlement: DesiredSettlementID: Refund

I do not wish to do business with this company. I will not redeem a gift card I did not receive, the gas voucher program, or be biding on this site. I would like for the $29.51 I was charged for the chilli's card and bid package be credited to my VISA and be removed from your site. I have 152 bids, and I will not be using them.(My bid package was for 150 bids.) I hope they do the right thing, and not lie about being accredited by the Revdex.com giving people a false sense a

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/14 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]ase, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On Aug, 30th I won an Apple iPod 5, but they did never shipped it to me. This is a penny auction site. I had prerviously won may less expensive items and never had a problem. They have failed to answer even 1 of my 100+ email's.

Product_Or_Service: Apple iPod TouchDesired Settlement: DesiredSettlementID: Replacement

I would like to receive the Apple iPod Touch 5th Generation that I won and paid for, including shipment fees.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

The item mentioned in this complaint has been shipped.

The tracking information is: [redacted]

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On December 2, 2013, I signed up for zbiddy.com to start purchasing and bidding on deals. The website asked for my account information which I assumed would have taken the money only from the things that I had won the bid on. I did not see a fee of 99 dollars in their terms in conditions. I received an email 5 minutes after from hotcloseouts2013 saying $99 was taken from my account. I had not bid or purchased any items yet. I contacted the company twice to try to rectify the issue. They did not respond nor did they have a phone number to call and speak to a representative. Please contact me[redacted]Desired Settlement: I would like the $99 put back on my account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I joined this site and began bidding on items. I won several bid vouchers and paid and was issued the bids. I also won the following: 5 Day/4 Night Florida Vacation + 25 Bids on 11-09-2013 and paid $1.32; $25 Vacation Cash Card on 11-08-2013 and paid $0.74; $100 Vacation Cash Card on 11-07-2013 and paid $23.76. My total winnings was $66.84. This company withdrew $92.25 from my checking account. They have not issued the winnings mentioned above. I have made contact with an agent via live chat on a couple of occasions only to be told I will receive my winnings and they had to notify the rewards department. I again tried to connect with live chat today and was on hold for more then 1 hour and no one responded. I emailed them last week requesting a refund and received no reply. The only winnings issued was bids that were won for the auction. That implies that you bid, you win, you pay, you get your reward. It appears to me that this company is engaging in fraudulent activity, based on the lack of contact information provided by them, lack of response, and nonissue of paid reward. I listed contact info on this complaint that I found doing an internet search.Desired Settlement: DesiredSettlementID: Refund

Refund of all fees. My bank statement says they have charged $92.25. I want $92.25 refunded to my account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I received an e mail from this site and looked into it to see what it was ll about. It asked for my credit card info for future bidding, so I did it..... Dumb, very dumb. It charged my account 99.00 and I am unable to bid or anything. I have sent them several emails with no response. I just want my 99.00 back and this company needs to be shut down.Desired Settlement: DesiredSettlementID: Refund

A refund of my 99.00 that was taken out of my account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/7 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I "won" items on this Penny Auction site, Zbiddy.com, on July 16 and 17 and purchased an item on July 9. Their promise was that I would receive my products within 7-10 business days of the transaction. I never received any of the items purchased. Between August 1 and September 19 I contacted the company via their customer service online chat 5 different times (I have copies of 3 the chat transcripts, missing chats 3 & 4, but I'm sure Zbidddy would have record of them!)to ask why I hadn't received my items yet. Each and every time I was assured I'd get my items and the person I was chatting with would personally follow up on my inquiry. I never received any follow up contacts. So, on November 15, after 4 months of waiting for my items, I called ZBiddy and requested a refund. I received an email from Penny from the billing department on Nov. 21 stating my refund had been processed and I should see the refund in 7-10 business days. Dec. 11 I replied to that email stating the refund had not been credited to my credit card yet. I did not receive any response. I called Dec. 20 and requested to speak to the person who sent me the refund notice from the Billing Dept. I was told Billing does not take phone calls. I spoke with Alice who stated their records showed it had been processed already. My credit card still has not received a refund from ZBiddy. I called again on January 15, 2014 asking to speak to a supervisor. I was told my account is being "investigated" and I would need to speak to the manager, who was not available at the time of my call. I have the chat transcripts, the emails and phone records to support this complaint.Desired Settlement: I would like a check in the amount of $75.94 to be mailed to me as a refund for the items I did not received from ZBiddy. And I would like this complaint against the Penny Auction company, ZBiddy.com, on the Revdex.com record and publicized for others to be informed and warned!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/20 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: There is no contact info available for this company. The phone number that was listed (no longer listed, only a fax number) does not work. There is no email address only an online contact submission form which goes unanswered. The products they sold me don't work and one is a complete scam. I have contacted them via website and nothing. I won/purchased a bluetooth speaker that did not work when I received it. I tried contacting the them but got no response. I also won/purchased a vacation voucher on this site that is managed by [redacted] There appears to be no valid number for [redacted] to pursue any type of vacation deal. I was on hold with an automated system for nearly 40 mins before the call disconnected on their end. The website for [redacted] has an online "vacation certificate" that does not work. There is an error message after it asks for a payment method.Desired Settlement: $36.12 is the total amount that I spent on bids and "processing/shipping" fees.

Business

Response:

Please allow this to serve as ZBIDDY's response to case #9633050

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication.

We can be reached at (877)-403-6981 or by Live Chat Mon-Fri 9:00-6:00 CST

In addition to that, you can submit any e-mail inquiries to [email protected]

Any issues or complaints regarding [redacted] or any other entity should be directed towards that company, as ZBIDDY has no affiliation with them.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Consumer

Response:

Review: I recently signed up with zbiddy a website that is supposed to offer items at a fraction of the costAfter I signed up I realized they had withdrawn a $fee from my accountThis was a charge that I was not aware of at the time of signing upI called and the customer service lady offered me a $coupon for free gas and half of my sign up fees backI agreed to this and got the coupon for the gas and sent it in within the seven business days that I wad supposed to send it in byIt has now been three weeks since I sent in for the gas coupon and still haven't received itThat's just one of the problems that I have had with zbiddyThe bigger problem is that I won some of their auctions and after winning them I purchased and paid for them on the exact same day that I won themThe first one that I won was on August 27thThe website says that after paying for the item I should receive an email with the codes for the ecards within to ten business daysI waited patiently for over two weeksI then called customer service and they informed me that they didn't have the codes yet and I would be moved to the top of their priority list and I should have the codes sent to me within three to five business daysThat was last MondayI still hadn't received any emails, so I called on the following week on Tuesday to inquire again about my winningsI got the same exact answer as the week before about how they were working on my case and I just needed to wait and check my emails periodicallyI then asked to speak to billing or shipping which they informed me wasn't possibleI then asked to speak to a manager and they put me on holdThen, when the supposed manager got on the phone it was actually the same women that I had just been talking to acting like she was the managerI then started chatting with someone in customer service and she said that zbiddy was a member of the Revdex.com, which I can't find proof of eitherI'm very upset and need to know what to doPlease.Desired Settlement: I would either like the items that I purchased from this company or a full refundThe refund would have to be for the full amount that I spent on the sign up fees and for all the auctions that I have purchased from themAlso, they should be required to pay me for all the time and frustration they have caused meI feel like I've been getting the run around from this company and I'm tired and upset about it
Business
Response:
Please allow this to serve as ZBIDDY's response to case [redacted]
ZBIDDY.com operates an e-commerce business which endeavors
to ensure that all of its consumers are pleased with the serviceThus,
Zbiddy.com issued [redacted] a full refund on 9/18/as an accommodation and in
doing so Zbiddy.com is not acknowledging any liability or wrongdoingKindly
note that [redacted] user experience was consistent with Zbiddy's terms of use for
which [redacted] was fully apprised and affirmed at the time of purchase
ZBIDDY operates a customer service line days a week and
openly encourages its users to utilize this direct method of communicationAs
in [redacted] case, Zbiddy attempts to immediately and completely address a user's
questions or concerns even when a complaint is unfounded
Thank you for contacting ZBIDDY.com and making us aware of
this situation

Review: On July 17th I bid on and won an iPod 5th generation. I received an email on July 22 that I would receive it in 7-10 days. I have copies of the emails. It is now October 4th an have not received anything. I have been contacting them every week for 6weeks, they keep telling me I would here in a few days, then please give us a few more days, week after week with no word. I then contacted via phone and was told I would get a refund, I asked if it would be confirmed, he said in a few days I would get an email, I asked to talk to a supervised or manager to confirm and was told I couldn't . I have not received any kind of confirmation on this as yet. The item was said to be worth $225 and I expect to either receive the item or get the money(225) refund. They are selling items they don't have and I think misrepresenting apple products. I have copies of all emails and chat transcripts.

Product_Or_Service: Apple iPodDesired Settlement: DesiredSettlementID: Other (requires explanation)

Either delivery of the item or refund of $225

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund of the total paid for the item mentioned in the complaint

on 10/14 as an accommodation and in doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in _____ case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: When looking at zbiddy.com and then was forwarded to hotcloseouts2013.com. I was required to register to look at auctions. It ask for a cc number. Upon entering the information, the next page said I had been charged $99.00. There was never a submit page, it just said "next". There is not a page that gives me a chance to accept or decline the charges. The number does not work and the live chat is not working. no one is providing answers. I live on a very limited income and would have NEVER signed up for something for 99 dollars.. it was not clear AT ALL and was a scam.Desired Settlement: I want my $99 back asap before I get overdraft fees!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/27/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I was emailed a link that took me to zbiddy.com and I was asked to enter my information. I was interested so when the website prompted me to enter my credit card number(I thought well just like any other place they need a credit card on file to continue) after I pressed enter I was then informed that I had been billed $99. I was in disbelief. I tried finding calling the company on the weekend but it was closed. I want my money back now. I am in college and need my money.

Product_Or_Service: Bids

Order_Number[redacted]Desired Settlement: DesiredSettlementID: Refund

$99 refund immediately

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/2/2014 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: "Free Registration" is NOT free

I was directed to the website retailbidday.com via an email from someone I thought was selling an item through Craigslist. To view any items on the website I had to register which I thought was free, however, I had to enter my credit card information which I assumed wouldn't be used unless I purchased something. When I 'registered' I was redirected to hotcloseout2013.com. I then received an email thanking me for my $99 purchase of 200 bids. I tried repeatedly to contact the company the same day to cancel the account associated with my name and credit card and to cancel any transactions involving my credit card. There is no phone number for customer service on the website, but I was given one by the representative I talked with when cancelling my credit card [redacted] - I called this number several times only to get a busy signal. I tried submitting several email help forms to which I have not heard any reply, and I waited over an hour for a representative from the zbiddy.com website to do a live chat with me. No reply from anybody no matter what way I tried to contact them. This happened on 12/30/13 and the order number I was given for "purchasing" 200 bids is [redacted].Desired Settlement: I want the account and credit card associated with my name completely erased from the website and any other website associated with this company and I want the refund of my $99.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/7 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I was checking out buylowauctions/Zbiddy.com on 12/04/2013, I did give them my credit card # in case I wanted to bid, they charged my credit card $99.00 without my approvable or knowledge. I tried to get a hold of them by phone, no such luck, tried by e-mail twice, they did not respond, I disputed the charge on my credit card, I received my response back from credit card services stating that buylowauctions/Zbiddy.com had not received any contact request from me. If you go online and type in buylowauctions you will get page after page where people have tried to contact this company and got no response or were told there wasn't anything they could do about. I would like to get my $99.00 back and see if somehow this company could be shut down.

Product_Or_Service: auto bought 200 bid credits

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to get my $99.00 back, I canceled that card so they couldn't charge any more on it, so a refund may have to be done by check unless they can somehow still put it back on my card