ZBiddy.com Online Auction

Review: As many many others have complained about, I registered at zbiddy.com for online auctions. I recieved my 25 free bids for joining and proceeded to win a $5 walmart gift card for a penny. I went to fill out the necessary payment information and in the order confirmation page it said that I had also purchased a $79 bid package. I did not, nor would I ever do such a thing. Now my bank account will be overdrawn and I will suffer a $35 overdraft charge. Something really needs to be done about this business. It can't be possible that this is legal by any means. Awaiting your swift response and appropriate action in regards to this matter. Thank you.

Product_Or_Service: $5 Walmart Gift CardDesired Settlement: DesiredSettlementID: Refund

I want my $79 for the unauthorized addition to my purchase and the $35 overdraft charge for a total of $114.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9627484

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a partial refund on 7/15/13 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. In addition, we have

issued the remaining amount as of 7/18/13.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Won " Accelerator Gun Plus " Auction and paid for them November 29, 2013 Which was a Christmas gift. It never arrived. Contacted several times, no results.Desired Settlement: Receive my item " Accelerator Gun Plus "

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com issued [redacted] a full refund on 1/3 for this item as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I read about this retail bidding web-site December 9, 2013 in an article. I got online and provided my credit/debit card information thinking that it was needed in case I won a bid. I DID NOT know that I would be charged $99.00 for registration/bids to hotcloseouts2013.com. They did not have my permission to make the $99.00 charge on my credit/debit card for that purpose. I requested a return of my $99.00 and to cancel my site registration the same date after seeing that money was taken from my bank account. The refund request was made on their "Contact Us" section. I had no response.I repeated the refund request December 29th and with no response again.FYI, This message is posted on their home page:"Penny Auction - Free Bids happybidday.com Unlimited bids till you Win. Most Trusted Site. Revdex.com A Rating."It appeared as if the site had an "A" rating from the Revdex.com. That's the reason I trusted the site. Stupid me, I should have checked but I was in a hurry.Desired Settlement: I want my $99.00 returned to my bank account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/2/2014 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I won bid on Z-biddy on-line bidding. Received an e-mail telling me that my payment had been received and approved. Was told in the e-mail that I would receive my winning in 7-10 days. The bid was won and paid for on 11/14/2013, to date I have received nothing. I have sent emails to them about 5-6 times with no response. The last email I requested a refund of money paid. I was charged an international fee as well as the amount of the winning bids. At this point I want a refund of money paid because if they respond with the item won, it may not be any good. Apparently they are not an honest business, and I don't want to deal with them anymore. I JUST WANT A REFUND OF ALL THE MONEY THEY TOOK FROM MY ACCOUNT.Desired Settlement: REFUND OF ALL MONEY

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/12 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was going online to look at televisions, when this website came up and I saw the bidding for a television. I hit start bidding, and then I had to sign up. I signed up and ONLY put my credit card information because I thought it was for when you were done bidding. The site took $99.79 out of my account and NO WHERE in the terms and conditions did it say that it was going to take this amount out of my card or else I would have never signed up. As soon as I saw the total that was charged to my card I stopped right away and have not touched the website since. When I tried to contact support they DO NOT have a 1-800 number to get ahold of anyone and it does say on the website that there is a LIVE CHAT to contacting support but there is no where to start a chat with anyone! I want the money put back in my account due to these conditions. Hopefully someone can help me.Desired Settlement: All I want is my $99.79 refunded and put back in my account, with my information deleted off of this website!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/27/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: Consumers "Register" for "free" membership with zbiddy This registration process requires a consumer to provide credit card information. The company does not disclose that upon registration the credit card will be charged a $99 fee. This fee is non-refundable. I thought the credit card info was required in order to pay for any merchandise I won in a bid.

Product_Or_Service: free registration?Desired Settlement: DesiredSettlementID: Refund

I want the money returned to me via a credit on my credit card.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: Z Biddy advertised for free registration which I was all for. The next thing I know I have charges of $99 to my debit card account. I have emailed and emailed with no response and I have read through the disclosure statement and it says no refunds! I expressed my concern through email that neither my daughter or I realized this would happen and would not have subscribed to something like that! Again no response!I am trying to recover my money because I feel like the fraudulently lead people to believe that you are registering for free and then they charge their card! I have read through other complaints against this business and other people have had the same problem and have eventually, with the help of the Revdex.com, gotten their money back!

Product_Or_Service: 250 bidsDesired Settlement: DesiredSettlementID: Refund

I would like to be refunded in full as I was mislead into thinking that I was only registering and allowed my information to be provided in case I would like to bid. I had no idea that I would be charged 99 dollars.

Business

Response:

Please allow this to serve as ZBIDDY's response to case #[redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 8/23/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The business refunded my money in full and I appreciate all the help !

Review: ZBiddy. com charged my credit card account $79.01 without authorization. I was on their web site and entered what was supposed to be a free bid for a $10.00 gift card. I bid $.01 and allegedly "won" the bid. The web site requested a credit card number, ostensibly to pay for the winning $.01 bid. My credit card now shows a $79.01 charge. I did speak with a ZBiddy.com representative by telephone and she agreed to refund $69.00, which they have done. I have not received anything from ZBiddy.com. I do not want anything now other than a refund of the remaining unauthorized charge. I have written them 3 times via email and they have failed to respond to any of the messages. I did NOT authorize a charge for anything other than $.01. They seemingly hid some language somewhere on their website allegedly allowing them to add $79.00 to my account. At no time did they alert or advise me that my "winning" $.01 bid would become a $79.01 charge. This was fraudulently charged. I want a refund of the remaining $10.00.Desired Settlement: DesiredSettlementID: Replacement

I want a refund of the remaining $10.00 unauthorized charge.

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of the remaining balance on 8/15/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a Certificate of Origin for a vehicle on a TAoTAo scooter that had wite-out on the back and I can not use this to purchase a tag.

I received a TaoTao scooter from this company in August of 2011. A few weeks later I received the paperwork ( the certificate). The scooter has been sitting in my garage because I was going to sale it. I never looked at the certificate until recently when someone offered to purchase the scooter.

My complaint is this: I have been trying to contact this company for 2 months to have them reissue me a new certificate of origin because when the person who purchased this scooter from me went to purchase a tag for it, because of the wite-out on the back, it was not accepted. For 2 months I have been told that it would take 3-5 business days to have the shipping department reissue me another certificate.

My last call to them was on Friday, Oct 11, 2013, and after speaking to a person named Francisca, I was told that they are not going to honor my request, and she would not allow me to speak to her immediate supervisor.

All I want is a new certificate of origin for this scooter so that the buyer can purchase a tag.Desired Settlement: I would like to receive a new certificate of origin for a vehicle with no wife-out on it for this scooter.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are pleased with the service.

Kindly note, the title [redacted] is requesting has to come from Tao Tao USA, who is the company that manufactured and delivered the item.

We have made several attempts on behalf of [redacted] to obtain this title, however they have refused to provide this.

Zbiddy is not and has never claimed to be a dealership and because of that Zbiddy is unable to legally issue [redacted] the title mentioned in this complaint.

All further issues, questions or complaints, should be directed at Tao Tao USA directly.

Thank you for contacting ZBIDDY.com and making us aware of this situation.

Review: Between Jan 6, 2014 & Feb 28, 2014 I "won" $275.oo in jewelry, airfare cards, travel cards and 395 E-Books but have received nothing & no response to my inquiriesDesired Settlement: I would like a refund or the product I "won" in the auction.

Review: I won a bid on there wed site over a month ago I paid for the order right away, they say I will get an e-mail in 5-7 days, I never got the e-mail the bid was for 100 E-books and 5 E-books.I have asked for a supervisor to contact me and no one has. I have contacted customer support 4 time and I keep getting the same answer wait 3-5 days and check back. like I said it has been over a month.Desired Settlement: I want my 100 E-Books and my 5 E-Books. and maybe a partial refund for my inconvenience. and for them to put a phone number on the wed site so people can call them instead of always e-mailing or live chat because that gets you no where.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

All auctions have since been sent via e-mail as of 10/22/2013.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week at [redacted] and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I thought I was giving credit card info to be use when I had bid on an item, instead zbiddy just charged my card $99.00 and I did not buy anything. If it was for advance bidding, they should have said so and I would never have agreed to that. Email them to say this and ask them to credit my account. NEVER heard from them. Found a phone number for them on line and call it. Message said THE NUMBER IS NO LONGER IN SERVICE. Such dishonesty should not be permitted.

Product_Or_Service: penny auctionDesired Settlement: DesiredSettlementID: Refund

Credit back my credit card for the $99 they charge it.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/26/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Review: On Nov 24, 2013, I was looking on the internet for a laptop and that's I found HotCloseouts.com an auction business. I read their term of service, checked it off, then registered. After all these along with my credit card information submission, the next page that shows I have to pay $0.60 per bid with a minimum of 45 showed. I looked for their phone #, and an email found none.However, they have "a live chat" which is not open until Monday. They stated that I will receive a confirmation of the transaction but there is none on the email. I called my bank right a way, they already posted the sum of $60 to my account. I also used their site where if one needs support to contact them and asked that my registration be cancelled and submitted it to them. There is another address on their site: Ecom Interactive Limited [redacted] Thank you for any assistance I can receive in getting my money back. [redacted]Desired Settlement: I just want my money credited back to my account and cancel the transaction.

Business

Response:

Review: I signed up with zbiddy.com to check out the service. Privacy guaranteed on the site. Because I have my own domain, I'm able to use an email address specific to the site I'm signing up for. For example, I used z[redacted] to sign up at zbiddy. This allows me to see who is selling personal information. I received this email today - one of many: (they have clearly sold my email address)

Wed 8/27/2014 9:00 AM

From: [redacted] To: z[redacted]

Hope you r ok Doug I am producing at least $1,050 every week! [redacted] my ex-husband's uncle put us onto this amazing videoDesired Settlement: I would like them to stop selling information, when their policy states they do not do so. This should be illegal (if it's not). Thanks much.

Review: Went on ZBiddy's web sight to possibly bid on a product. I was prompted to fill in information so as to be able to bid. The sight asked for Credit card # for what I thought to be used if I was to bid on a product. I was charged $99.00 to my card to buy bids. This was never made clear. I went on live chat immediately to ask them to credit my account, I was told this is not possible. They would send me a gas voucher, that was all they could do. I am not working @ this time and the $99.00 is not something I can afford. This company has terrible reviews and many unhappy people being ripped off. I tried to stop this payment from going through, my bank stated I have to waiting for it to show up, then dispute the charges. In the mean time I don't know if I have enough credit line to cover this. this means an extra $35.00 charge.Desired Settlement: I want the $99.00 credit on my account. ASAP

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com canceled the payment from [redacted] as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note tha[redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This is a penny website were you bid on items. We ended up winning A florida vacation and two different sets up [redacted] on 08/30/13. The total amount we paid was 26.55. we still do not have my products. They don't respond to e-mail and I have used the live talk and called them and I get the same answer it is processing.

Product_Or_Service: 5day4night Florida vacation, 25 [redacted], 5 [redacted],

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I just want my refund of $26.55 Nothing else

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

We have not been able to locate any account under the information provided.

Please provide the correct e-mail address used to register, so that we may locate

the proper account and address these issues.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: On 10/31/2013 I joined Zbiddy penny auction. I was charged $99 even though I didn't realize that was how much I was going to be charged. I thought when I was entering my credit card information it would be used if I made a purchase. I guess I didn't truly understand the process. There was no screen that popped up and said you are being charged $99. I realized quickly that this site was not one that I wanted to be involved with. I contacted customer service and asked that my account be canceled. On 11/1/2013 I received an e-mail stating that I would be honored with a $100 gas certificate (Congratulations! You have been awarded an exclusive gas certificate from ZBiddy. Dont run on empty! ZBiddy wants to give you $100.00 in Free Gas.). When reading the fine print I found out I would receive $10 at a time which will take approximately a year to receive the $100 when you figure in the calculated processing time to receive your $10 refund along with the next certificate. I still filled out the paperwork as I figured it was better then nothing. I have never heard from the company again. Approximately three weeks ago I sent an e-mail to their support staff stating that I had not received anything. Still nothing, not even an e-mail recognizing my concern. I sent another e-mail today stating that I was contacting the Revdex.com due to this situation. At this point - since they were able to charge my account immediately for their fees, I want my account refunded the charges immediately as this company cannot be trusted.Desired Settlement: Refund of the $99 I was charged.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/29 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I looked at the site and put info so that I can see the site. I did not realize they were going to charge me until I actually bid on something. After I figured out that they did I sent and email immediately to tell them that I was not interested. I tried to find a number to tell them the same thing I did not find anything. I called my bank on Monday to cancel the transaction but since it was preauthorized they gave me a number to contact them. I got a recording that stated all circuits were busy and it sounded fake. I am by no means interested in the scam and want my $99 dollars returned[redacted]Desired Settlement: $99 dollars returned to my account

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I was on this website on Nov 28, 2013 looking at things & then it asked for personal information. It never said anything about there being a charge for anything. I put my information in & then I got a email saying I had purchased a package & my card had being charged 99.00 No where did it say anything about there being this kind of charge. I cant afford this. I have contacted my card carrier & they started looking into it but cannot tell me for sure if I get my money back. I found other complaints online about the problem happening to people.Desired Settlement: I just want my 99.00 back & to never have to deal with this company that wants to rip people off

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/3 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I received an email for an auction site and I went to check it out. Looked interesting so I signed up for free trial which meant you still had to enter CC information. I completed the registering and all a sudden I saw my card was charged for 99.00 because there were bidding credits showing on my account and the page saying I was just charged. I received no email which the page said I would and any attempts of contact has failed. There is a complaint form which I have filled out several times with no response. Their page is supposed to have a live help which never works.I am even unable to access my account that I set up. It's like they took my money and disappeared. I want my 99.00 back from them. I am getting very frustrated from all of this which of course doesn't Help get the money back. Please help.

Product_Or_Service: Online auctionDesired Settlement: DesiredSettlementID: Refund

I would like my credit card refunded the 99.00.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/11 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.