ZBiddy.com Online Auction

Review: Have sent several e-mails to their support center with no reply received. Tried on-line chat several times but was only able to actually connect with a person once (all other times have not been able to access on-line chat). Site does not offer a telephone # option for customer service.VERY disatisfied with org. Originally wanted to register for free and check out site. However once I registered, I was charged $99 for bids that I was never told was being purchased.Other than 1 live chat ZERO customer service.Desired Settlement: Company make contact with me and improve their customer service 1000x's.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has already issued [redacted] a partial refund on 1/1/2014 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Review: I bought an Apple I Pod from Hotcloseouts2014 online bidding on 2-2-2014 and I have called to check on my item several times and told wait 5 days to hear from shipping. I have not heard from shipping either time. I was given a number 877-924-3390 to call and I did several times no results. I have contacted Hotcloseouts2014 customer support numerous times and no results. I paid for this item with my Mastercard. I think this might be a scam. The company name of Econ interactive was gotten off of the info online. There is no phone number to call direct to shipping and no email address. Zbiddy, which is part of Hotcloseouts2014, will not give me an address or phone number to call shipping. I do not want a refund, I want my I Pod. You could call 877-924-3390 and maybe get something out of them.Desired Settlement: I want my Apple I Pod

Review: Yes I have never received the product that I won the auction on. It has been 3months and I have made several inquiries to customer service.Desired Settlement: I would like the product or refund

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has since re-sent [redacted] eGift code [redacted] via e-mail.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

It should not take 3 months to receive the code for something like this I repeatedly emailed them asking where is is after the 7 days they say it will get to you. Its a shame that you have to report them to Revdex.com before they will do anything.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I sent the following to their email and postal address with no reply or returned funds. They make it impossible to contact this company. Most pages will give you a confirm page before charging your account, not zbiddy.com or HotCloseOuts2013. After hours of searching you may email, send letter and find number via web search without results.Billing dept or to whom it may concern,CANCELLATION OF ACCOUNT AND REQUEST FUNDS RETURNED TO METhis is (name), I invariably purchased a bid package from your establishment. At the reviewing of your services I no longer require to use your business and as per your cancellation/refund policy, I request a full refund for that bid package and request cancellation of my account with your business. Please discontinue all future billing from my account and return my funds to my account within 7 business days. If you require any further information please contact me, (name), via phone at (phone#).Payment November 29, 2013 at 10:06 AM EST Order # for the amount of $99Thank you,(name)Date 11/29/2013This is what they state is their terms below,but what is ZBIDDY GUARANTY? It's hard to locate these terms and not user friendly.All payments for bid packages are non-refundable except for any bid amounts remaining unused on the 1st bid package purchased by a user which qualifies for the ZBIDDY GUARANTY as stated on the ZBIDDY website. The refund will be available for 7 days from the date the user purchased its 1st bid package, provided that the user requests such refund from ZBIDDY within such 7 day period.Right to cancel: You may cancel your contract within 14 days in written form (e.g. letter, e-mail) or by returning the items so long that they were not removed from the box and/or packaging and the original box and/or packaging remains sealed and has no damage, without stating your reasons. The right to cancel does not apply in the event the packaging has been unsealed after delivery or collection. These items are not eligible for return or refund.Desired Settlement: Requested $99 for the full amount withdrawn from my account via email and letter. I want future potential users to be aware that after payment info is enter there is no confirmation page to follow asking to confirm payment, it will just come out of your account. That its not user friendly, hard to locate phone number, there are two addresses for contacting and email without reply or refund. How does one qualify for Zbiddy Quaranty? This is a non-user friendly webpage that traps you.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/7 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I saw Zbiddy advertizing for a free registration in the internet. Once I gave my information online including my credit card info, I got charged $99 for buying a bid package on 05/16/2013. I did not authorize to buy a bid package for $99. I try to dispute it with my [redacted] and I got a refund on 05/22/2013. On 06/06/2013, I got charged again $99 by ZBiddy and my [redacted] credit card allowed the charge without my consent. Talking about common sense, why would my [redacted] credit card even allow it if they knew I already reported it as a scam site. So I called my [redacted] credit card and they gave me this run around to file a dispute again. How stupid people can be. Now I have to waste my time disputing the charge again. I got the refund for $49.50 and they tried to sell me a $100 gas card (but it's really a coupon since the max use of $10 a week to mail the receipt and wait 8 to 10 weeks for delivery). I had a 3 way conversation with ZBiddy rep, myself and [redacted] rep (capital one) on June 10,2013. The ZBiddy rep agreed to give me the full refund and was told to wait 3 to 5 business days for the $49.50. It is not July 2, 2013 still no refund. I tried calling my best buy card for a billing dispute and also gave me a run around to call ZBiddy again. I tried to explain the representative that we originally did that on June 10 but my last comment was "is there anything else we can do for you". Basically, I got shut down by [redacted].

Product_Or_Service: 250 bids for $99

Order_[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just wanted a $49.50 refund. That is half of what they originally charged me of $99.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9635464

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are pleased with the service.

No additional refund will be issued, as [redacted] has already filed a dispute with his Bank and we received a chargeback on 5/23/2013 for the full amount.

Once a dispute is filed, it is no longer in our hands as it is up to the Issuing Bank to determine the final outcome.

Kindly note, a 50% refund was issued prior to receiving this dispute in the amount of $49.50 for which [redacted] agreed to on a recorded line.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9635464, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes, I initially agreed on a 50% refund since I was told they are sending me a $100 Gas Card. I contacted customer support again that I did not want their false advertising $100 Gas Card since I have to mail the receipt to them with a $10 maximum refund every 2 weeks. Then, I have to wait 8 to 10 weeks to get the refund, once they receive the mail. Well, that is a waste of time for anyone. That is not a gas card, it is a coupon. So that is why I called customer support again and requested the full refund. I had a 3-way conversation with my [redacted] at the time and I was told I will be given the full refund (that should have been recorded) ZBiddy should be closed down. There are way too many complaints in the internet. Thanks.

From: [redacted]

To: J[redacted]

Sent: Thursday, May 16, 2013 9:43 AM

Subject: Gas gift card from ZBiddy!

Congratulations! You have been awarded an exclusive gas certificate from Zbiddy.com.

Don’t run on empty! Zbiddy wants to give you $100.00 in Free Gas How to redeem your gas certificate:

Step 1: Click here to view your Gas certificate

Step 2: Complete and detach the lower portion of the Registration Form and mail it in to begin receiving FREE GAS certificates.

Step 3: Enjoy your FREE GAS!

*Note: Be sure to read the Terms and Conditions section to understand the complete redemption instructions

Thank you for being a valued customer,

The ZBiddy Customer Care Team

From: [redacted]

To: ZBiddy.com Billing [redacted]

Sent: Friday, May 17, 2013 9:20 AM

Subject: Re: ZBiddy.com Billing Department

Review: First of all they collect money without a clear explanation of that. Supposedly one is signing up for free access. I thought I was just checking it out and then a charge to my account. Then I bid on a few things (they do not have good items mostly one gets to bid on more bids) I received one restaurant .com certificate almost immediately but have been trying for almost 3 weeks to collect 2 others and an [redacted] certificate. I have had online chats 3 times and each time I am told "if you don't receive it by Friday please contact us again." This coming Friday will be my fourth contact about this issue.

Product_Or_Service: [redacted] certificates and an [redacted] certificDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want my items: A $25.00 and a $50.00 [redacted] certificates and my 5 [redacted] certificate. Then I want my account deleted from Zbiddy.com. I want to be off their mailing list and of course I demand that no more charges be made to my account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted] filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com issued [redacted] the items as of 9/10/2013 and Zbiddy.com is not acknowledging any liability or wrongdoing.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

No charges at any time are made unless done so manually by the customer.

As requested, this account will be suspended indefinitely.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Advertise it was free and charged my bank card $99

I signed up for something for a $10 deal and they charged my bank card $99.

I immediately within seconds tried contacting them requesting a refund. I have written 5 personal emails and 5 emails on their website to their customer service department. They have no responded. I want my money back!!! All of it!!Desired Settlement: FULL Refund of $99

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/19/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was scammed out of $99I registered and the company immediately charged $99 from my bank account.I have complained at least 20 times via email and I have not received my refund. On November 19, 2013 I received this email:From: [email protected] (mailto:[email protected]) Sent: Tuesday, November 19, 2013 10:08 AMTo: [redacted] ,Your refund for amount $99 has been processed. You should see the refund in your account in 5-7 business days, depending on your financial institution.Please feel free to contact us for any further queries.Regards,Penny GarciaHotCloseouts2013 Billing Department Product_Or_Service: registration

Review: On 11/12/2013, I registered and purchased a bid package which is required for bidding at Zbiddy.com On 11/13/2013, I won several bids of which I paid for immediatelyI received email confirmations of my purchase including shipping costs and a notice to look for a "reward code"I never received a "reward code" for any of the items I won and purchased (bid vouchers being the exception)I immediately contacted customer service via chat and was informed it may take to business hours to receive a "reward code"I waited and then continued to inquire via chat which always responded with the same answer "in the process, give us a few more days, you'll get an email notification"And the emails to [email protected], never a replyOn 11/25/I chat with a customers service representative [redacted] who stated: "I have already verified the status of your purchase and it says here that its still in the process but let me go ahead and have this forwarded to Shipping and wait for a feedback within to business daysAgain, that same excuse...I expressed my concerns and complaint and she responded "Nothing to worry about thisI will make a follow up for you todayI will also put your name in our priority list." I was informed that I would receive my items within to business days from the date of purchaseIt is now 12/10/and after countless attempts to track where my purchases are, spoke with a customer service representative at 1877-924-who once again, told me "still in process and I will forward it to the shipping department." I asked to speak to a supervisor [redacted] who also told me the same and added they were waiting on their vendorsI is now almost a month that I purchased these items and have not received themI not only want all my money back, but I no longer want to participate or associate in any way with ZbiddyZbiddy is "selling" or "auctioning" items they don't have, claim they will deliver items within to business daysLies!
Product_Or_Service: Bids, cruise, rewards and cash cards, ecard
Order_Number[redacted]Desired Settlement: DesiredSettlementID: Refund
I desire a full refund of registration([redacted], purchases and shipping costs in the total amount of $
Business
Response:
Please allow this to serve as ZBIDDY's response to case # [redacted]
ZBIDDY.com operates an e-commerce business which endeavors
to ensure that all of its consumers are pleased with the service
Zbiddy.com has already issued [redacted] a full refund on 12/as an accommodation and in
doing so Zbiddy.com is not acknowledging any liability or wrongdoingKindly
note that [redacted] user experience was consistent with Zbiddy's terms of use for
which [redacted] was fully apprised and affirmed at the time of purchase
ZBIDDY operates a customer service line days a week and
openly encourages its users to utilize this direct method of communicationAs
in [redacted] case, Zbiddy attempts to immediately and completely address a user's
questions or concerns even when a complaint is unfounded
Thank you for contacting ZBIDDY.com and making us aware of
this situation
Consumer
Response:

Review: I was issued a $100 gas voucher in $10 increments or an issue I was having with their auction site. I have done this type of gas voucher before so I know how to do it.. so I sent in the information needed on 07/18/13. it usually takes a month or so to receive anything back so I gave a couple months.. I called them back on 10/28//13, 11/13/13, 12/12/13, 12/26/13, 1/30/14, and again on 02/20/14. Each time they said they were sorry and they would send it up to their upper management and they would either call me or email me within either sometimes it was 24 hours and sometimes it was up to 1 week. However I NEVER received any phone calls nor any emails...Desired Settlement: Either $100 cash or the vouchers adding upto the $100.

Review: I registered on their website not realizing that my credit card would be billed $99. to "purchase" 200 bids. I do not want to take advantage of this service. I called and asked for a full refund, and they are offering a refund of $49. and a $100 gas card. They then sent me an email asking me to click on a link to provide them with further information in order to receive the gas card. I told them I can only accept a full refund and they said this is the best they can offer me. I have not used their service, nor do I intend to, but they will not give me a full refund.Desired Settlement: A full refund in the amount of $99. credited to the credit card given to them

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a partial refund on 1/2 and has since issued a full refund on 1/7 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Signed up at this site just as you would ebay etc. At the end of the sign up the company took an unauthorized charge on my account of 99.00. I called immediately to have it credited back and taken off this bid site.Been getting the run around ever since.I began to look at reviews for this company and there are several hundred complaints the same as mine some even were taken for more. I looked on the Revdex.com site and there are many posts there tool This company has to be stopped from doing this to people. I talked to people via chat from customer service and also on phone. No credit received this company is a scam.Desired Settlement: Want my 99.00 back that they took without authorization.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/10 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Consumers "Register" for 'free' membership with zbiddy.com dba www.hotcloseouts.com. This registration process requires a consumer to provide credit card information. The company does not adequately disclose that upon registration, the credit card will be charged $99 fee. This fee is non-refundable.FRAUD AND FALSE ADVERTISING: I also registered for a free trial membership only to have an immediate $99.00 charge on my credit card as well as an international fee because it originated out of the country. I disputed on my card but obviously zbiddy knows how to also fraud the credit card company so that I can't reverse this charge. I have never made any bids or used their web site in any way after being notified of the charge by e-mail.

Order_Number: Order Details [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a full reversal and refund of the charge on my account. I want proof this account is canceled and no other charges will be made.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note that [redacted] has already filed a dispute which lead to a chargeback.

No refund will be issued.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Back in December of 2013, I went on this site to see what it was about. After looking over some of the information it asked me for a credit card number to have on file incase I wanted to buy a package of "bids" in the future. It said nothing about me making a purchase at the time. I then noticed that my card was charged $99 dollars. I did an on line chat with a customer service rep. who said the best she could do is give me back half of my money and they would give me a $100.00 voucher for gas. I also was stuck with the bid package which I have still yet to use because when I go to log into my account it says that my e mail address was invalid. I can't even use the package that I purchased. I also have an e mail with a voucher number that was e mailed to me after several on line chats, for the gas card. I mailed in the registration form as requested and I was to receive a card in the mail. I have contacted them several times, via on line chat, and was told anything from it's in process to they are mailing it right out. My last contact with them was a month ago and I have yet to receive anything in the mail from them. I went to try again on the website and the on line chat feature is not functioning. I did write them an e mail but I have never gotten any replies from e mails in the past. I feel I was scammed! I have also read on line several others who have had the same sort of issues with this site. They are taking people's money and not sending the merchandise. This is theft! I feel the site should be shut down before any more people have their money stolen. Desired Settlement: I would like a full refund of my $50.00 in addition to $100.00 for the gas voucher that was never given to me. I would also like this web site taken down before anyone else invests money and gets nothing in return.

Review: The company took the $99.00 for using to bid against items online for less than in the store cost. I bid on a item and they would accept my payment for the very card that they took $99.00 from. I talk to them today and instead of refunding the $99.00 they sent me a gas credit. Zbiddy customer service would not refund only gas credit. I got the email with gas credit but you have to buy gas, send them a receipt but only get back $10.00. I have do do this 10 times to get the $100.00. Not acceptable at all. They refused to refund my $99.00 and when ask why no response. I can not afford to just give away $99.00. Like my full money back. Thank you.

Product_Or_Service: Online bidding for productsDesired Settlement: DesiredSettlementID: Refund

Cashier Check for the full amount of $99.00.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9798128

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] full refund on 11/11/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that your follow up purchased was declined by the issuing bank, not Zbiddy.

[redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will check my bank for the $99.00 refund and if not processed I will re contact the Revdex.com. Also I check with my bank and all was ok for the purchase. It is strange that you Zibby was able to apply the $99.00 but right after that the bid did not go through. Please be aware that you have had several complaints by other that I had researched. I have informed friends of the type of business practices you have.

Review: I am filing a complaint against zbiddy.com because they use false and misleading guises to lure customers into hidden transactions. On 12 November I logged into zbiddy.com because there was a spam message saying that I could get 25 free bids. On 14 November I noticed a charge to my bank account in the amount of $99. I in no way made such authorization or purchase of any bids and was told that I made the purchase when I provided my debit card information. I am attaching a copy of the conversation with one of the representatives to this message. Your Name: History:Thanks for contacting us. An operator will be with you shortly...Due to high volumes, we are experiencing longer than usual hold times. We will address your specific issue promptly.Please wait for the next available operator.(Kenneth) Good afternoon!! I am writing because there was a $99 deduction from my bank account and I didn't authorize any such deduction nor did I purchase any bids. I would like to receive a full refund. There was also and additional deduction of $2.57 or something like that[redacted] Thank you for contacting our Customer Support. My Name is [redacted] How are you [redacted] To better assist you, may I have the email address with which you registered? [redacted] I located an information, is your name kenneth stover?(Kenneth) yes(Kenneth) I am pulling up my bank account information right now(Kenneth) Hello!! Are you still there?[redacted] I cannot locate any charge with this email address. Would you have registered using another email address? or May I have your registered username and your First and Last name please? ([redacted] that is the email address... I don't remember the username [redacted] What was the last 4 digit of the card?[redacted])Are you sure it's the last 4 digit of the card?([redacted] merchant category code is [redacted] I will paste the actual transaction from my statement for you([redacted]) 11/14/2013 Hide additional information for activity type debit cards -99.00 CHECKCARD 1113 OPT - ZBIDDY/ZBIDDY [redacted] Descriptionactivity type debit cardsstatus type icon clearedCleared. Select to mark activity type debit cards -99.00 CHECKCARD 1113 OPT - ZBIDDY/ZBIDDY MONTREAL QC [redacted] as Reconciled -99.00 414.90Type:Debit cardPurchaser:[redacted]Description:CHECKCARD 1113 OPT - ZBIDDY/ZBIDDY MONTREAL QC [redacted]Merchant category:Direct Marketing - Catalog MerchantsMerchant category code:[redacted] category:Mail Order/Telephone Order ProvidersPrint transaction details[redacted] This is the date and the actual deduction from my account[redacted] I need the exact last 4 digit of the card.([redacted] Sorry the last four of the card is [redacted]) I got it now. You misspelled your email address. [redacted] The [redacted] is the last four of the account number[redacted] I thought I added the "r"([redacted]When you registered, it is for free but buying bids is not for free. You cannot participate in any auction if you don't have bids. You were given an option when you registered if you want to buy bids. We apologize for the misunderstanding because on the second page, maybe you didn't see it, but on the screen where you registered your Credit/Debit card information, at the left hand side of the page, the different bid packages offered were displayed, also at the top right, there was the summary of the transaction you were about to approve once you clicked on the "I'm ready to start winning" button.I located your account and I see you purchased a $99 Bid Package. With 200 Bids I understand you have spent $99 with us already. I would like to offset that cost with $100 Dollars in gas certificates. You will have $100 dollars in Gas and a choice of 1000s of products, you will truly be getting your monies worth. So, if that's alright with you, I'm going to seDesired Settlement: DesiredSettlementID: Refund

I would like to have the full amount of the transaction refunded.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued a 50% refund as of 11/22 and has since issued [redacted] the remaining

refund on 11/26 as an accommodation and in doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Consumers "Register" for 'free' membership with zbiddy.com. This registration process requires a consumer to provide credit card information. The company does not adequately disclose that upon registration, the credit card will be charged $99 fee. This fee is non-refundable. They sent a confirmation email which was not opened still card was charged. Sent an email immediately, still no reply. Called customer support and was told I would get a $100.00 gas card. I told them I wanted the charges stopped because they were still pending and customer service rep refused. She also refused to give me a complaint number.

Product_Or_Service: Free online registration

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund of $99.00 charge.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/11 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received an email from what I thought was Overstock.com advertising a new penny auction. The links took me to this BuyLowAuctions.org site. I read through the terms and conditions and signed up. They asked for a credit card number which made sense to have if you won an action. When I hit enter after putting in name, address, credit card number etc., it charged my credit card $99.00. This was not mentioned in any of the terms and conditions and I would not have bought this many bids as they expire in 72 hours! I was very angry and filled out the online complaint which they have not responded to.Desired Settlement: I would like the balance refunded to the credit card.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/7 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: zbiddy.com is a penny auction site,I had won and bought quite a few items from them, but on January 5th I couldn't pay for my wins because I had an ERROR code 200, that said that I had reached my maximum transactions for that month, I called the company and they told me that it was my bank that put a restriction on my card, when I contacted my bank they explained that I don't have a limit on my card as long as I have money in my account, so again, I contacted them and explained that it was on their end and that it needed to be fixed so that I could pay for my wins, they wanted me to pay for them over the phone but I explained that I wasn't going to call them and give them my number each time. so they said they would check into it. It still wasn't fixed, so I called again on January 27th, I talked to Nikki-306 and her manager Francesca-004, who assured me that she would investigate with the billing dept and get back to me within 3-5 business days, I asked for the billing the dept number so that I could take care of it with them and they told me that the billing dept doesn't take any calls, how bizarre is that, it has now been 8 business days, and now I get a message saying that they no longer accept this visa card and to get a different card. there is nothing wrong with my card and I shouldn't have to get a new card when they can fix it on their end. I have lost many bids from this and my won actions, they will not reimburse me for my loss, nor will they fix the problem. each time I call, I have to explain the whole issue again, and when I ask to speak to a supervisor they are always on the phone and they leave me waiting, on the 27th I waited 40 minutes before I could talk to a supervisor. I want my money reimbursed and my account closed. This online penny auction is a rip-off. I appreciate your time looking into this matter for me. thank youDesired Settlement: All my money refunded, and my account closed

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund on any orders that were not fulfilled as of 2/12 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: zBiddy is an online bidding site. I purchased 250 bids for a total of $99 to bid on various items. Once you bid and you actually win something you pay the amount for the item that you bid. Problem is they don't send you what you won. After calling, emailing and live chat I still have not received the items I won which were Hotel Gift cards. The cost of the cards that I won was $66.41. So I am out a total of $165.41 and do not receive my purchases. Total scam.

Product_Or_Service: Gift cards

Order_Number: No order #'s just co

Account_Number: No contract #Desired Settlement: DesiredSettlementID: Refund

I would like a refund in the amount of $165.41.

Business

Response:

Review: This website is a fraud. I clicked on it accidentally then was enticed by this so called "free" membership. They require a credit card to be on file. With a poor decision, I fell for the scam. Next thing I know, they have charged me $82. I have emailed them 4 times this week. I tried to get the credit card company to reverse the charge to no avail. I decided to give the site a try. "Satisfaction guaranteed". However, I read the fine print - each "penny bid" costs you $0.60 and then you have to PAY for an auction that you win! So if you win an [redacted] for $188, you not only paid $0.60 per "penny" bid, then you have to PAY the $188!!!!! Ridiculous. This is a scam and should be shut down! None of my emails were ever returned. There are no phone numbers listed on the site, no way to contact them except by email - which they will NOT return!!! I WANT MY MONEY BACK! I did not consent to this and it is absolutely ridiculous.

Account_Number: user id: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want all my money refunded. Period.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted] filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 8/19 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.