ZBiddy.com Online Auction

Review: I am filing a complaint against zbiddy.com because they use false and misleading guises to lure customers into hidden transactions. On 12 November I logged into zbiddy.com because there was a spam message saying that I could get 25 free bids. On 14 November I noticed a charge to my bank account in the amount of $99. I in no way made such authorization or purchase of any bids and was told that I made the purchase when I provided my debit card information. I am attaching a copy of the conversation with one of the representatives to this message. Your Name: History:Thanks for contacting us. An operator will be with you shortly...Due to high volumes, we are experiencing longer than usual hold times. We will address your specific issue promptly.Please wait for the next available operator.(Kenneth) Good afternoon!! I am writing because there was a $99 deduction from my bank account and I didn't authorize any such deduction nor did I purchase any bids. I would like to receive a full refund. There was also and additional deduction of $2.57 or something like that[redacted] Thank you for contacting our Customer Support. My Name is [redacted] How are you [redacted] To better assist you, may I have the email address with which you registered? [redacted] I located an information, is your name kenneth stover?(Kenneth) yes(Kenneth) I am pulling up my bank account information right now(Kenneth) Hello!! Are you still there?[redacted] I cannot locate any charge with this email address. Would you have registered using another email address? or May I have your registered username and your First and Last name please? ([redacted] that is the email address... I don't remember the username [redacted] What was the last 4 digit of the card?[redacted])Are you sure it's the last 4 digit of the card?([redacted] merchant category code is [redacted] I will paste the actual transaction from my statement for you([redacted]) 11/14/2013 Hide additional information for activity type debit cards -99.00 CHECKCARD 1113 OPT - ZBIDDY/ZBIDDY [redacted] Descriptionactivity type debit cardsstatus type icon clearedCleared. Select to mark activity type debit cards -99.00 CHECKCARD 1113 OPT - ZBIDDY/ZBIDDY MONTREAL QC [redacted] as Reconciled -99.00 414.90Type:Debit cardPurchaser:[redacted]Description:CHECKCARD 1113 OPT - ZBIDDY/ZBIDDY MONTREAL QC [redacted]Merchant category:Direct Marketing - Catalog MerchantsMerchant category code:[redacted] category:Mail Order/Telephone Order ProvidersPrint transaction details[redacted] This is the date and the actual deduction from my account[redacted] I need the exact last 4 digit of the card.([redacted] Sorry the last four of the card is [redacted]) I got it now. You misspelled your email address. [redacted] The [redacted] is the last four of the account number[redacted] I thought I added the "r"([redacted]When you registered, it is for free but buying bids is not for free. You cannot participate in any auction if you don't have bids. You were given an option when you registered if you want to buy bids. We apologize for the misunderstanding because on the second page, maybe you didn't see it, but on the screen where you registered your Credit/Debit card information, at the left hand side of the page, the different bid packages offered were displayed, also at the top right, there was the summary of the transaction you were about to approve once you clicked on the "I'm ready to start winning" button.I located your account and I see you purchased a $99 Bid Package. With 200 Bids I understand you have spent $99 with us already. I would like to offset that cost with $100 Dollars in gas certificates. You will have $100 dollars in Gas and a choice of 1000s of products, you will truly be getting your monies worth. So, if that's alright with you, I'm going to seDesired Settlement: DesiredSettlementID: Refund

I would like to have the full amount of the transaction refunded.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued a 50% refund as of 11/22 and has since issued [redacted] the remaining

refund on 11/26 as an accommodation and in doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: It's has been awhile since I tried to log in, when I remembered I had this service today I tried to log in and it said there was no user with that email address. Also back when I actually used the service I had one a certificate for 5 books, I never received the code. Currently on their website when you click on the starting bidding tab it takes you to qbids with no links to contact someone.Desired Settlement: I would like 99.00 dollars they charged my credit card back, I find their service isn't what the advertising promises and when I did when a auction I received nothing. Which when I could get in to the website I e-mailed them about and got no reply.

Review: Back in December 2013, I was on a website which switched to Hotcloseouts2013.com. I wanted to look around to see what it was about, bidding on items, etc. I entered my information because I just wanted to look. They took $99.00 from my account. I immediately tried to cancel by calling a phone number that no one answered and I also sent emails that no one replied to. I was not the only one that got taken.Desired Settlement: Like everyone else that complained, I would like my $99.00 back.

Review: The company took the $99.00 for using to bid against items online for less than in the store cost. I bid on a item and they would accept my payment for the very card that they took $99.00 from. I talk to them today and instead of refunding the $99.00 they sent me a gas credit. Zbiddy customer service would not refund only gas credit. I got the email with gas credit but you have to buy gas, send them a receipt but only get back $10.00. I have do do this 10 times to get the $100.00. Not acceptable at all. They refused to refund my $99.00 and when ask why no response. I can not afford to just give away $99.00. Like my full money back. Thank you.

Product_Or_Service: Online bidding for productsDesired Settlement: DesiredSettlementID: Refund

Cashier Check for the full amount of $99.00.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9798128

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] full refund on 11/11/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that your follow up purchased was declined by the issuing bank, not Zbiddy.

[redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will check my bank for the $99.00 refund and if not processed I will re contact the Revdex.com. Also I check with my bank and all was ok for the purchase. It is strange that you Zibby was able to apply the $99.00 but right after that the bid did not go through. Please be aware that you have had several complaints by other that I had researched. I have informed friends of the type of business practices you have.

Review: Thanks for contacting us. An operator will be with you shortly...

Due to high volumes, we are experiencing longer than usual hold times. We will address your specific issue promptly.

Please wait for the next available operator.

graham When I signed up, you billed me 99$ and I want a refund, I did not know that I was charged until I clicked on an auction.

We haven't forgotten about you!!! At ZBiddy we strive to give each of our customers the attention they deserve. We will be with you shortly and hope to provide you that same great level of attention.

[redacted] Thank you for contacting our Customer Support. My Name is [redacted] ,It will be my pleasure to assist you today. May I please have the email address you used to register?

graham [redacted] Thank you, just give me few seconds to pull-up your account

[redacted] Thank you for holding. I have now your account right here and let me just verify that you are

[redacted], correct?

graham yes

[redacted] I located your account and I see you purchased a $99 with 200 bids

Well, a penny auction is not like a regular auction. Everyone will first need to purchase bids in order to participate. Bids are like credits here, and the value of each bid is usually around $.60. Each time you bid it will increase the price of the auction by one penny, each time a new bid is placed it will take the clock back up to 10 or 15 seconds to give everyone an opportunity to place another bid. If you are the final bidder when the clock runs out YOU WIN!

Are you familiar with Ebay? Ebay auction winners usually save about 10-20% off the retail price and win used or refurbished products. But here at ZBiddy, our winners are usually saving around 85-95% off the retail price and they're winning brand new products all with original manufacturer's warranty.

[redacted] whatever...I am chatting with you about a refund of my money. thankyou [redacted] I understand that your biggest concern is the $99 Investment, right? OK due to this, here's what I'm going to do for you so that your full investment is covered, I'm going to give you a $100 gas voucher. This $100 gas voucher can be used at any gas station of your choice. The voucher code will be in your email account in the next 24-48 business hours. [redacted] no thankyou I want my money and the overdraft fees associated with this transaction. plus I have bbeen on the chat close to an hour.

[redacted] I would like to see what can be done today to try to help you out. Let me check with my manager. Please hold on. [redacted] im holding

Now I do understand where you are coming from and $99 seems like a lot. So I am authorized to give you a 50% off the entire package, let you keep all the bids and send you a $100 gas voucher. . Remember that the value of each bid is $0.60 that means you still have $99 worth of bids to win or use towards the bidding. This is actually a great deal here because I am crediting your card with $49.50. Plus here at Zbiddy you are guaranteed to win. Sounds better right?

[redacted] im not sure im not used to this kind of thing [redacted], you will have 200 bids for $49.50 plus you will get $100 gas voucher [redacted] but I saw that those bids are only good for 60 days

[redacted] Bids are good for 60 days, but if you win bids before that day, days will add another 60 days

[redacted] all I wanted to do was look at the site..I wasnt planning on bidding right now...this is large inconveinece [redacted] I am sorry you don't see the value in your purchase. We are not interested in forcing you to keep your bid package. I will be happy give you a full refund. May I place you on a brief hold as I process that refund? [redacted] what does the value add up too? [redacted]

I have removed all the bids from your $99 purchase. I have let your bank know about the refund today and you will see the credit of $99 Your confirmation number from our system is

I have just canceled your account and the codeDesired Settlement: Fuel voucher for $200.00

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund on 10/28 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: This website is a fraud. I clicked on it accidentally then was enticed by this so called "free" membership. They require a credit card to be on file. With a poor decision, I fell for the scam. Next thing I know, they have charged me $82. I have emailed them 4 times this week. I tried to get the credit card company to reverse the charge to no avail. I decided to give the site a try. "Satisfaction guaranteed". However, I read the fine print - each "penny bid" costs you $0.60 and then you have to PAY for an auction that you win! So if you win an [redacted] for $188, you not only paid $0.60 per "penny" bid, then you have to PAY the $188!!!!! Ridiculous. This is a scam and should be shut down! None of my emails were ever returned. There are no phone numbers listed on the site, no way to contact them except by email - which they will NOT return!!! I WANT MY MONEY BACK! I did not consent to this and it is absolutely ridiculous.

Account_Number: user id: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want all my money refunded. Period.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted] filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 8/19 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: Hotcloseouts2013.com is an auction website that is scamming people out of money to purchase bids and does not provide product won to the winner of the auctions. I have "won" several auctions for egift cards that we're never received. They are taking people's money and charging three different fees, fee for item won (purchase), fee for delivery, and an international fee.Desired Settlement: I want a refund for all purchases and fees $250

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/30 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: zBiddy is an online bidding site. I purchased 250 bids for a total of $99 to bid on various items. Once you bid and you actually win something you pay the amount for the item that you bid. Problem is they don't send you what you won. After calling, emailing and live chat I still have not received the items I won which were Hotel Gift cards. The cost of the cards that I won was $66.41. So I am out a total of $165.41 and do not receive my purchases. Total scam.

Product_Or_Service: Gift cards

Order_Number: No order #'s just co

Account_Number: No contract #Desired Settlement: DesiredSettlementID: Refund

I would like a refund in the amount of $165.41.

Business

Response:

Review: upon signing up to zbiddy.com, I was surprised that the site automatically charged by credit card $99. This was never clearly stated on the website and I never new this would happen. I was very upset to learn that the website scammed me out of $99. I have won a couple auctions, paid more fees, but never received my prize.I have sent 6 emails with no response. The phone number goes nowhere. All they do is take money for more bids, which lead up to not winning anything.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Revdex.com info for other consumers AND refund of all money.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/26 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: An unrelated site UNLOCK YOUR LUCK bounced me to ZBiDDY, which in turn requested registration information, this involved putting a credit card on file. I understand this as it is a buying site. When the information was put in the site automatically added an additional 79.00 to the invoice. I was never given an option to purchase a package, nor did I intend to. I have had a difficult time finding a phone number for the company (877) 924-3390 and when I found it, the company only works Monday through Friday Central time. This company seems to be set up to scam individuals. Making a person think they have something and really all they have is a bill to pay. Do not put any credit information into either sites listed above, they will rip you off.Desired Settlement: The practices of ZBiddy, are deplorable. I require the refund of the 79.00 immediately, and a cancellation of my account from ZBiddy company, as well as expunging and erasing all of my credit and personal information from their data base.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/18/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I registered for penny auction last nov 15, 2013 and upon registering they charged me 99 dollars. I immediately sent them an email telling them to unsubscribe me and return the money to my credit card because I knew right then that it was a fraud. They took money without me even doing anything. Didnt get to bid or buy anything. Just charged right then and there. I've been sending them emails but they dont answer. I called my credit card company and filed a dispute on the said charge. They dont even have a contact number on their website. Nobody to talk to not even a live chat.Desired Settlement: Return the money to my credit card as I havent purchased or done anything.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/20/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week at (513) 201- 3728 and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was charged around $80 on my mastercard that I did not know about for interaction with the zbiddy site. I was promised by a zbiddy rep $100 in gas vouchers to cover the $80 uknown fee. I have been waiting for months. I have record of a computer online chat with the rep promising me the vouchers. The chat was in 12/2013. Since that time, I have tried to send some e-mails and tried to correspond with zbiddy to follow up about it. It seemed like it became harder and harder to contact someone at zbiddy. Zbiddy did not answer my e-mails. Could the Revdex.com please help get the $100 (in vouchers?) that I was promised? Thank you.Desired Settlement: I would like the $100 credit in some form (card/cash?) that I was promised.

Review: I won a few auctions on Zbiddy.com Which were as follow eBook eGift Card: 25 Downloads + 25 Bids09-13-2013 23:35$3.65 Paid Choose Your Reward + 25 Bids09-13-2013 23:21$2.96 Paid $25 Restaurant.com eGift Card + 15 Bids09-13-2013 23:16$1.11 PaidI have yet to receive any of these items. I have contacted the company few time regarding my items I was told at first it takes 7-14 business days which had passed. I contacted them again they told me give it a few days its on its way. The same this last time I still have yet to receive anything. I asked for a refund they would not give me that. This site is not what it claims to be. Basically you pay for bids and most the auction items are bids or magazines, and a few trips. Its not worth it and I want my money back.Desired Settlement: I want my money back for the purchases I made and the bids I have left over. It would be a waist of time to use them. It is just not worth it

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of $14.19 of 10/18 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I was scrolling your website zbiddy.com last night 10-15-2013 and we looked at different pages and products... we clicked further and instantly a pop up page appeared with you have been billed 99.00 on your cc ending in xxxx. WOW! it gave a user name and temp password. Called my bank immediately and the charge had already been processed. This is an emergency account that we only keep maybe 100.00 dollars in, because of issues as THIS! This account only had 60.00+ dollars in it, and then made the balance negative 35.00+. I phoned my bank this morning to file a fraud issue and they closed the account. I have been trying for 6 hours on the internet to find a contact NUMBER to your business with NO luck, so I did a "chat" dispute. My emails from you stated please active this link within 24 hrs to be an active member. NEVER DID! I googled zbiddy.com and found disturbing like problems. Filed a FRAUD report with the BBC in FL., and the FL. State Attorney General. I then just found a address and number in Temple AZ. Number invalid. Called the AZ BBC, the directed me to the Delaware BBC and I have been on the phone and with their help, they have directed me to this FRAUD dispute site. They state you are taking care of the mess you created, so I am looking forward to having my funds reinstated to my bank account due to this horrible site you have on line and innocent people are getting scammed from our hard earned money! FIX YOUR PROBLEMS and GET OFF LINE!!!!!!!!! [redacted]Desired Settlement: These funds were taken out of our Emergency Debit card funds, we keep a small amount of money in here when dealing with companies like this.... My bank has cancelled the account this money was deleted from as of this morning 10-16-2012. I would like a refund check sent to me personally! [redacted]PLEASE TAKE CARE OF YOUR BUSINESS AND THE PEOPLES MONEY YOU HAVE TAKEN IN A DECEITFUL WAY!!!!!!!!!!!!!!!!!!!!! THANK YOU

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/16/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

This organization is extremely unethical. I thought I was "registering" for the site only to learn that the credit card information (I thought would be used for future purchases if I decided to buy something). Instead, they deducted $99 from my credit card. I attempted to contact them and found their live chat link is not a link and does not work. I submitted a request for refund and cancellation via their "contact us" electronic form and never received a response. I disputed the charge with my credit card company and today, since waiting from last November, my bank has credited my credit card account. This organization should be investigated for fraudulent business practices. I found several complaints, the same as mind listed on the internet.

Review: I was charged $99 for a hidden membership fee back in October, 2013 and would appreciate a refund since I never intended to authorize the amount.Desired Settlement: I will expect a full refund of $99.00 asap

Review: I signed up for a Zbiddy account, tried the bidding for a few minutes, and decided to cancel. Upon rereading the Terms of Service, I found the Section 3 titled Bid Purchasing for Online Bidding/Payment which states there is a 7 day limit to cancel and receive a refund. At that time I began my fruitless attempts to cancel my account. I addressed my requests to every type of contact number, email and live chat on their site over those first 7 days and received no response. As a last resort I filed a claim with my Credit Card Processor.ZBIDDY's response was to send the Credit Card company 2 pages out of a different Terms of Service than the one I have which shows an address, in a different section, that I should have written to for my refund. In Section 7 of the Terms of Service titled Cancellation and Rescission they refer to a 14 day time limit to return products purchased. Since I had not purchased or received any product from their service, this section did not apply to my situation.It is my firm belief that this company intentionally buried the address in the Terms of Service and did not reply to my electronic communications in order to defraud me of my $99.00.Desired Settlement: Please get my $99.00 back and if possible force them to be more honest in their communications.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9[redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note that [redacted] already filed a dispute which lead to a chargeback.

No refund will be issued.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: This is a penny website were you bid on items. I won a [redacted] on 06/29/13. The total amount I paid and they have already got the money is $62.57. I still do not have my product. I have called and I have e-mail and all I get is that it is processing. I asked for my money back and I do not get a response on that either. They don't respond to e-mail and I have used the live talk and called them and I get the same answer it is processing.Desired Settlement: Just refund my money of $62.57 and the money I was out on bids to get this item and I am not sure how much that was. Apparently I am not going to get the [redacted]

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund for the product on 8/5/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I bid on a couple of items on a website listed at hotcloseouts2013.com (business under Zbiddy.com), which I have received no delivery on. I have contacted the company several times. They only offer an email support contact; there is no phone number listed and the live chat offered never works. They received immediate payment and sent email that items would be delivered within 10 days. Orders were as follows:1) 11/29/13Hi eva,We have received your payment of $7.69Your "$500 Grocery Coupons Reward"! Is on its way!!You can expect to receive your tracking information shortly. It will be sent to this email address.Your "$500 Grocery Coupons Reward"! should arrive in the next 7-10 business days.If you have any questions please contact HotCloseouts2013 Customer Service.Email: [email protected],The HotCloseouts2013 Team2. 11/29/13Hi eva,We have received your payment of $16.74Your "Choose Your Cruise: 8 Options + 50 Bids"! Is on its way!!You can expect to receive your tracking information shortly. It will be sent to this email address.Your "Choose Your Cruise: 8 Options + 50 Bids"! should arrive in the next 7-10 business days.If you have any questions please contact HotCloseouts2013 Customer Service.Email: [email protected],The HotCloseouts2013 Team3. 11/29/13Hi eva,We have received your payment of $58.49Your "Escape to Mexico - 5 Day Trip for Two"! Is on its way!!You can expect to receive your tracking information shortly. It will be sent to this email address.Your "Escape to Mexico - 5 Day Trip for Two"! should arrive in the next 7-10 business days.If you have any questions please contact HotCloseouts2013 Customer Service.Email: [email protected],The HotCloseouts2013 TeamIt has exceeded the 10 days and I get no reply from correspondence sent. Please help me receive my items or reimbursement for payments and the costs of the bids used to bid on these items.HELP!!!!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund of cost of items and bid usage costs or immediate delivery of items. They have a bid history, therefore, they can see how many bids were used to win the items.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has confirmed with our vendors all items were processed and delivered via e-mail to [redacted]

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]ase, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Although I finally received said items, please note that the terms of purchase were not met, as the items listed in complaint were received well after 7 day delivery date and the filing of the complaint. One of the items was just delivered this past weekend. I have not utilized this service since the complaint was filed and will not in the future. Furthermore, there is no customer support number listed and the numerous emails that were sent to company were never answered.

Review: I clicked on this website thinking it looked interesting. In order to see how it worked, I filled out the registration form which did include my credit card information. I looked through the site and decided that online auctions are not something I want to do. I could not locate any place on the site to cancel my registration. Then I noticed that I had 200 bids in an account and was being charged $99.00. I hadn't purchased anything! I called the company and they said that it was part of registering. It DID NOT say anything about a fee to register. We argued for over 20 minutes. The representative continued to read the same information on a card. She said she was only authorized to return 50% of the fee and send me a voucher for gas. I did not purchase any bids, I did not click to purchase any bids and I do not want to be charged for something that I didn't buy. I feel that this website is very misleading and fraudulent.

Product_Or_Service: online auctionDesired Settlement: DesiredSettlementID: Refund

I would like to receive my full $99.00 back into my checking account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund on 11/28 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.