ZBiddy.com Online Auction

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graham When I signed up, you billed me 99$ and I want a refund, I did not know that I was charged until I clicked on an auction.

We haven't forgotten about you!!! At ZBiddy we strive to give each of our customers the attention they deserve. We will be with you shortly and hope to provide you that same great level of attention.

[redacted] Thank you for contacting our Customer Support. My Name is [redacted] ,It will be my pleasure to assist you today. May I please have the email address you used to register?

graham [redacted] Thank you, just give me few seconds to pull-up your account

[redacted] Thank you for holding. I have now your account right here and let me just verify that you are

[redacted], correct?

graham yes

[redacted] I located your account and I see you purchased a $99 with 200 bids

Well, a penny auction is not like a regular auction. Everyone will first need to purchase bids in order to participate. Bids are like credits here, and the value of each bid is usually around $.60. Each time you bid it will increase the price of the auction by one penny, each time a new bid is placed it will take the clock back up to 10 or 15 seconds to give everyone an opportunity to place another bid. If you are the final bidder when the clock runs out YOU WIN!

Are you familiar with Ebay? Ebay auction winners usually save about 10-20% off the retail price and win used or refurbished products. But here at ZBiddy, our winners are usually saving around 85-95% off the retail price and they're winning brand new products all with original manufacturer's warranty.

[redacted] whatever...I am chatting with you about a refund of my money. thankyou [redacted] I understand that your biggest concern is the $99 Investment, right? OK due to this, here's what I'm going to do for you so that your full investment is covered, I'm going to give you a $100 gas voucher. This $100 gas voucher can be used at any gas station of your choice. The voucher code will be in your email account in the next 24-48 business hours. [redacted] no thankyou I want my money and the overdraft fees associated with this transaction. plus I have bbeen on the chat close to an hour.

[redacted] I would like to see what can be done today to try to help you out. Let me check with my manager. Please hold on. [redacted] im holding

Now I do understand where you are coming from and $99 seems like a lot. So I am authorized to give you a 50% off the entire package, let you keep all the bids and send you a $100 gas voucher. . Remember that the value of each bid is $0.60 that means you still have $99 worth of bids to win or use towards the bidding. This is actually a great deal here because I am crediting your card with $49.50. Plus here at Zbiddy you are guaranteed to win. Sounds better right?

[redacted] im not sure im not used to this kind of thing [redacted], you will have 200 bids for $49.50 plus you will get $100 gas voucher [redacted] but I saw that those bids are only good for 60 days

[redacted] Bids are good for 60 days, but if you win bids before that day, days will add another 60 days

[redacted] all I wanted to do was look at the site..I wasnt planning on bidding right now...this is large inconveinece [redacted] I am sorry you don't see the value in your purchase. We are not interested in forcing you to keep your bid package. I will be happy give you a full refund. May I place you on a brief hold as I process that refund? [redacted] what does the value add up too? [redacted]

I have removed all the bids from your $99 purchase. I have let your bank know about the refund today and you will see the credit of $99 Your confirmation number from our system is

I have just canceled your account and the codeDesired Settlement: Fuel voucher for $200.00

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund on 10/28 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: This Site Does not indicate that they will be charging you a fee to sign up for there website. When you sign up it asks for you name address and then your credit card information for signing up. no where in the term and condition does it state or anywhere on the page itself or on the sign up form does it state that you will be charged $99.00 dollars for a starter package of 200 bid credits upon signing up and entering your information. after you have entered all you personal info along with credit card info you click the sign up button and the next page is when you find out that they charged $99.00 dollars for a starter package you never knew about. It does not say anywhere on the sign up form that you will be charged $99.00 dollars for a starter pack doesnt even ask if you are interested no where on the site does it say you will be charged for that amount. until you have signed up and clicked on the button the next page shows a receipt for them charging $99.00 dollars from your account which then im like what in the world why did they charge me I havent bought anything no where on the site does it say a starter pack is 99 I would have left the site if I knew.Desired Settlement: I would like my $99.00 dollars back plus $200.00 for suffering on thanks giving day which I didnt have enough money to buy my family a thanks giving dinner maybe with that I can take them out to repair the thanks giving dinner due to there refund wont be given back until 2 to 3 business days.

Business

Response:

Please allow this to serve as ZBIDDY's response to case *

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com already issued [redacted] a full refund of $99 on 11/28 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I have attempted several times to contact customer support and I get no reply back concerning the e-card I won on 12-8-2013. Congratulations [redacted], You've won!$0.15You saved: 99%Retail Price: $25.00 Shipping Cost: $1.99Total Cost: $2.14You have paid for the win! Please contact customer support for any further information about your order.Thanks[redacted]Desired Settlement: I would like all monies returned that I have invested in this business and/or my award.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a partial refund of $99 on 12/23 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

The eGift (Code [redacted] mentioned in this complaint has been confirmed as processed.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: Hotcloseouts2013.com is an auction website that is scamming people out of money to purchase bids and does not provide product won to the winner of the auctions. I have "won" several auctions for egift cards that we're never received. They are taking people's money and charging three different fees, fee for item won (purchase), fee for delivery, and an international fee.Desired Settlement: I want a refund for all purchases and fees $250

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/30 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: Back in December 2013, I was on a website which switched to Hotcloseouts2013.com. I wanted to look around to see what it was about, bidding on items, etc. I entered my information because I just wanted to look. They took $99.00 from my account. I immediately tried to cancel by calling a phone number that no one answered and I also sent emails that no one replied to. I was not the only one that got taken.Desired Settlement: Like everyone else that complained, I would like my $99.00 back.

Review: It's has been awhile since I tried to log in, when I remembered I had this service today I tried to log in and it said there was no user with that email address. Also back when I actually used the service I had one a certificate for 5 books, I never received the code. Currently on their website when you click on the starting bidding tab it takes you to qbids with no links to contact someone.Desired Settlement: I would like 99.00 dollars they charged my credit card back, I find their service isn't what the advertising promises and when I did when a auction I received nothing. Which when I could get in to the website I e-mailed them about and got no reply.

Review: Could not get any response to zbiddy.com about them scaming me and taking my money and not being honest with there website and what they were advertizing. I called to get my money back the $69 dollars and they would not refund me!!! I found out that this website is fraud, and they ended up stealing my money, I have all 3 emails still showing them how they scammed me, and I never did get my money back. please help me get my money back, I tried calling them and I cannot find an accurate phone number, and the emails they sent me there is no phone number or address. Desired Settlement: I would like a refund of $69, and also $500 for being scammed and lied to about this, and my money stolen, and being ripped of. I would like my money back and also apology for the hasel and being taken advantage of. A refund via paypal/money order sent to me.

Review: I started the account with $100.00 but never used it and will never use this bidding program. I went into my account and there is no Money in my account would like a refund. Tried to call Customer Service but number does not work. Email failed also.Desired Settlement: REFUND!!!!

This organization is extremely unethical. I thought I was "registering" for the site only to learn that the credit card information (I thought would be used for future purchases if I decided to buy something). Instead, they deducted $99 from my credit card. I attempted to contact them and found their live chat link is not a link and does not work. I submitted a request for refund and cancellation via their "contact us" electronic form and never received a response. I disputed the charge with my credit card company and today, since waiting from last November, my bank has credited my credit card account. This organization should be investigated for fraudulent business practices. I found several complaints, the same as mind listed on the internet.

Review: I registered for penny auction last nov 15, 2013 and upon registering they charged me 99 dollars. I immediately sent them an email telling them to unsubscribe me and return the money to my credit card because I knew right then that it was a fraud. They took money without me even doing anything. Didnt get to bid or buy anything. Just charged right then and there. I've been sending them emails but they dont answer. I called my credit card company and filed a dispute on the said charge. They dont even have a contact number on their website. Nobody to talk to not even a live chat.Desired Settlement: Return the money to my credit card as I havent purchased or done anything.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/20/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week at (513) 201- 3728 and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: An unrelated site UNLOCK YOUR LUCK bounced me to ZBiDDY, which in turn requested registration information, this involved putting a credit card on file. I understand this as it is a buying site. When the information was put in the site automatically added an additional 79.00 to the invoice. I was never given an option to purchase a package, nor did I intend to. I have had a difficult time finding a phone number for the company (877) 924-3390 and when I found it, the company only works Monday through Friday Central time. This company seems to be set up to scam individuals. Making a person think they have something and really all they have is a bill to pay. Do not put any credit information into either sites listed above, they will rip you off.Desired Settlement: The practices of ZBiddy, are deplorable. I require the refund of the 79.00 immediately, and a cancellation of my account from ZBiddy company, as well as expunging and erasing all of my credit and personal information from their data base.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 11/18/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: upon signing up to zbiddy.com, I was surprised that the site automatically charged by credit card $99. This was never clearly stated on the website and I never new this would happen. I was very upset to learn that the website scammed me out of $99. I have won a couple auctions, paid more fees, but never received my prize.I have sent 6 emails with no response. The phone number goes nowhere. All they do is take money for more bids, which lead up to not winning anything.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Revdex.com info for other consumers AND refund of all money.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/26 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This is a penny website were you bid on items. I won a [redacted] on 06/29/13. The total amount I paid and they have already got the money is $62.57. I still do not have my product. I have called and I have e-mail and all I get is that it is processing. I asked for my money back and I do not get a response on that either. They don't respond to e-mail and I have used the live talk and called them and I get the same answer it is processing.Desired Settlement: Just refund my money of $62.57 and the money I was out on bids to get this item and I am not sure how much that was. Apparently I am not going to get the [redacted]

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund for the product on 8/5/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I was scrolling your website zbiddy.com last night 10-15-2013 and we looked at different pages and products... we clicked further and instantly a pop up page appeared with you have been billed 99.00 on your cc ending in xxxx. WOW! it gave a user name and temp password. Called my bank immediately and the charge had already been processed. This is an emergency account that we only keep maybe 100.00 dollars in, because of issues as THIS! This account only had 60.00+ dollars in it, and then made the balance negative 35.00+. I phoned my bank this morning to file a fraud issue and they closed the account. I have been trying for 6 hours on the internet to find a contact NUMBER to your business with NO luck, so I did a "chat" dispute. My emails from you stated please active this link within 24 hrs to be an active member. NEVER DID! I googled zbiddy.com and found disturbing like problems. Filed a FRAUD report with the BBC in FL., and the FL. State Attorney General. I then just found a address and number in Temple AZ. Number invalid. Called the AZ BBC, the directed me to the Delaware BBC and I have been on the phone and with their help, they have directed me to this FRAUD dispute site. They state you are taking care of the mess you created, so I am looking forward to having my funds reinstated to my bank account due to this horrible site you have on line and innocent people are getting scammed from our hard earned money! FIX YOUR PROBLEMS and GET OFF LINE!!!!!!!!! [redacted]Desired Settlement: These funds were taken out of our Emergency Debit card funds, we keep a small amount of money in here when dealing with companies like this.... My bank has cancelled the account this money was deleted from as of this morning 10-16-2012. I would like a refund check sent to me personally! [redacted]PLEASE TAKE CARE OF YOUR BUSINESS AND THE PEOPLES MONEY YOU HAVE TAKEN IN A DECEITFUL WAY!!!!!!!!!!!!!!!!!!!!! THANK YOU

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/16/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I won a few auctions on Zbiddy.com Which were as follow eBook eGift Card: 25 Downloads + 25 Bids09-13-2013 23:35$3.65 Paid Choose Your Reward + 25 Bids09-13-2013 23:21$2.96 Paid $25 Restaurant.com eGift Card + 15 Bids09-13-2013 23:16$1.11 PaidI have yet to receive any of these items. I have contacted the company few time regarding my items I was told at first it takes 7-14 business days which had passed. I contacted them again they told me give it a few days its on its way. The same this last time I still have yet to receive anything. I asked for a refund they would not give me that. This site is not what it claims to be. Basically you pay for bids and most the auction items are bids or magazines, and a few trips. Its not worth it and I want my money back.Desired Settlement: I want my money back for the purchases I made and the bids I have left over. It would be a waist of time to use them. It is just not worth it

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of $14.19 of 10/18 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I signed up for a Zbiddy account, tried the bidding for a few minutes, and decided to cancel. Upon rereading the Terms of Service, I found the Section 3 titled Bid Purchasing for Online Bidding/Payment which states there is a 7 day limit to cancel and receive a refund. At that time I began my fruitless attempts to cancel my account. I addressed my requests to every type of contact number, email and live chat on their site over those first 7 days and received no response. As a last resort I filed a claim with my Credit Card Processor.ZBIDDY's response was to send the Credit Card company 2 pages out of a different Terms of Service than the one I have which shows an address, in a different section, that I should have written to for my refund. In Section 7 of the Terms of Service titled Cancellation and Rescission they refer to a 14 day time limit to return products purchased. Since I had not purchased or received any product from their service, this section did not apply to my situation.It is my firm belief that this company intentionally buried the address in the Terms of Service and did not reply to my electronic communications in order to defraud me of my $99.00.Desired Settlement: Please get my $99.00 back and if possible force them to be more honest in their communications.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9[redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note that [redacted] already filed a dispute which lead to a chargeback.

No refund will be issued.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I was charged $99 for a hidden membership fee back in October, 2013 and would appreciate a refund since I never intended to authorize the amount.Desired Settlement: I will expect a full refund of $99.00 asap

Review: I was charged around $80 on my mastercard that I did not know about for interaction with the zbiddy site. I was promised by a zbiddy rep $100 in gas vouchers to cover the $80 uknown fee. I have been waiting for months. I have record of a computer online chat with the rep promising me the vouchers. The chat was in 12/2013. Since that time, I have tried to send some e-mails and tried to correspond with zbiddy to follow up about it. It seemed like it became harder and harder to contact someone at zbiddy. Zbiddy did not answer my e-mails. Could the Revdex.com please help get the $100 (in vouchers?) that I was promised? Thank you.Desired Settlement: I would like the $100 credit in some form (card/cash?) that I was promised.

Review: I won item at auction on 6/24/2013. And I paid in full same day. And Today is 7/29/2013. I did not receive my won item yet. Its been over month. They said I will get 7-10 days at first time. I tried to call them and phone does not working and I chat with customer support 5 times and get same answer all the time (wait for 3-5 days). No detail was given to me everytime I chat with customer support. Accoding to the customer support and this website, they are accredited with Revdex.com (Revdex.com). I just found out that is lie. According to the Revdex.com website, this business is not accredited. Is this site is Scam ?

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my won item.

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

Review: I purchased zBiddy iPad auction [redacted] October 25 at 6:42 AM and confirmed and paid for it immediately. I received a zBiddy confirmation email 2 minutes later stating it was "on its way" and I should receive a tracking number "shortly" and the iPad within 7-10 days. On October 26 my credit card was charged $23.31 for the winning bid and $18.99 for shipping. I have never received the tracking number nor the iPad. I have contacted zBiddy customer support five times on October 28, 31, November 4, 12, and 19 each time being told to just wait a few days. zBiddy Terms of Service state the item will be sent 5-7 business days after payment.

Product_Or_Service: iPad with Retina display Wi-Fi 16GB In Black

Order_Number: auction [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the iPad I bought and paid for to be shipped to me immediately.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

The item mentioned in this complaint has since been processed and shipped.

The tracking information [redacted] has been sent via e-mail.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]ase, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.